Communication manager jobs in charing cross, greater london

About The Role

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

We are looking for an organised and enthusiastic Community and Events Fundraising Assistant to join our Fundraising team. If you have strong communication and organisational skills and a desire to be part of positive change, this position is for you!

In this role, you will focus on delivering exceptional customer service, providing vital administrative support, and helping us achieve the team’s income target. This is a fantastic opportunity for someone looking to develop their skills, as you will lead on projects crucial to Place2Be’s success.

This position is perfect for someone eager to start a career in fundraising or expand their expertise in community and challenge events fundraising.

Key Responsibilities:

• Customer care: Managing the team inbox as first point of contact and speaking confidently with supporters on the phone.
• Admin support: Logging accurate data on our fundraising database (CharityCRM)
• Project Management: Work with the team to lead on projects
• Support on key events and activities including Children’s Mental Health Week and London Landmarks Half Marathon
• Attend event activities, playing a key staff role
• Knowledge Development: stay updated on Charity law, best practices in community and events fundraising, and the fundraising market.

Skills Required:

• Excellent attention to detail, problem-solving skills, and customer service skills.
• Good working knowledge of MS Office applications, particularly Word and Excel.
• Ability to communicate with a wide range of people both internally and externally.
• Proactive and flexible approach with the ability to collaborate and work well in a team.
• Commitment to creating an equal, diverse, and inclusive culture.
• Strong commitment to our values: Perseverance, Integrity, Creativity, and Compassion.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 24nd September 2025

1st Interview date: 1st and 2nd October 2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Key responsibilities:

• Support the securing of income opportunities by providing financial information for bids, grants, and applications.

• Work with project leads and the senior team to ensure the effective management of funds, including tracking and reporting expenditures. 

• Develop and deliver financial performance information to assist the senior team and trustees in running the charity, providing valuable financial insights to help make better decisions about formulating and executing the charity's strategy.

• Assist the CEO and Senior Leads in the business planning and budgeting/forecasting processes.

• Support the Director of Services, to manage and review contract rates to ensure competitiveness and maximize income generation.

• Manage the year-end independent examination by liaising and engaging with the external auditor. 

• Monitor and evaluate Hooyo Eas Food Enterprise & Chicksand Preschool  Business Model.

• Work with the Senior Team and Finance Sub Committee to provide adequate procedures, measures, and systems of internal control appropriate for the nature and size of the charity and meeting statutory obligations.

• Produce accurate monthly/quarterly Management Accounts for the CEO and Senior Management Team, including commentary on significant areas and variances from budgets and Update monthly the cash flow forecast. 

• Manage the complete payroll process through QuickBooks and submit relevant deductions. 

• Complete monthly payments to HMRC, and year-end submissions in a timely, proactive and accurate manner and deadlines are met. 

• Manage accounts receivable and payable, ensuring authorised bills and invoices are recorded and processed on time.

• Enhance income streams, such as registering for Gift Aid and VAT etc. 

• Ensure adherence to legal and regulatory requirements, identify and manage financial risks. 

• Undertaking administrative tasks as required, being hands-on and fostering a collaborative working environment. 

• Proactively monitor and evaluate activities within services business through the development and delivery of effective cross-service monitoring and evaluation, responding to issues and identifying and following-up on opportunities.

• Deputise for Director of Service and the CEO when necessary including attending meetings and preparing and presenting reports. 

• Proactively monitor and evaluate activities within services business through the development and delivery of effective cross-service monitoring and evaluation, responding to issues and identifying and following-up on opportunities. 

• Support/seek new business opportunities, develop, and draft funding bids, and produce and lead on tender responses, and produce progress reports For the fundraising team. 

• Develop business case funding/tender reports for funders, commissioners and the Board of Trustees. 

• Support the CEO strategic leadership role as an active member of the Senior Management Team, including being proactive in providing solutions to strategic issues with and for colleagues.

• Participate actively in strategic planning process in the following ways: 

- Leading /inputting on the planning and development of projects (both existing and new); and 

- Proactively alerting staff and trustees to potential opportunities and threats to the charity. 

• Lead on the delivery of a sustainability plan, evidenced by Monitoring and evaluations outcomes. 

• Oversee designated project budgets for services and produce reports related to these.

About the role

We have an exciting opportunity for someone to join the College as Head of the Chief Executive’s Office. This pivotal role ensures the smooth running of the Executive Office and provides high-level strategic and operational support across the College. You will work closely with the Chief Executive, President, Vice Presidents, Executive Directors, and senior leaders, helping the College achieve its mission of improving women’s health care worldwide.

 No two days are the same and, as lead of the Executive Support Team, you will be part of a collaborative, values-led team that enables leaders to focus on strategic priorities. Responsible for ensuring the Executive office runs smoothly, you will be instrumental in ensuring decisions are well-informed, governance processes are effective and stakeholder relationships are strengthened.

Responsibilities:

• Lead and manage the Chief Executive’s Office team to deliver high-quality support

• Provide strategic and operational advice to the Chief Executive and senior leaders

• Produce and quality-assure CEO reports, briefings and presentations and oversee forward planning and scheduling of priorities

• Manage CEO-led committees and groups including coordination of CEO and President's travel

• Oversee budget, planning, projects and events led by the Chief Executive

• Act as a key contact for internal and external stakeholders, ensuring seamless communication and engagement.

 This is an exciting opportunity for someone who enjoys leading a team, driving operational excellence and making a real difference to the College’s mission and strategic priorities.

For the full list of key responsibilities, please check the recruitment pack.

About you

This role is well-suited to someone who combines outstanding organisation with sound judgement and calm, confident communication. You are proactive and have experience managing senior executives, building productive relationships and balancing multiple, demanding and fast-moving priorities.

Requirements:

• Experience of managing a senior leader’s office or equivalent environment

• Proven experience of line management and leading a team

• Strong interpersonal and communication skills, with the ability to influence at senior level

• Ability to manage complex workloads with discretion and professionalism

• Familiarity with governance processes and project management.

 Please note, that while we are looking for someone who has experience managing a senior leader’s office and strong organisational and stakeholder management skills, we encourage candidates from all backgrounds to apply, especially those who are proactive and collaborative. If you are excited about joining a values-led organisation with ambitious goals and a supportive, inclusive culture, we would love to hear from you. We will support you to get up to speed, but confidence managing complex schedules, communications and projects for senior leaders from the start would be helpful.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January

• 10% pension contribution after probation

• Enhanced wellbeing and family support

• Interest-free bike and season ticket loans after probation

• Tailored Learning and Development and study leave

• Affinity staff networks

• Life assurance and income protection schemes

• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Applications close at 10.00 am on Monday 22 September 2025

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy on our careers site.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

The Churchill Fellowship is a unique community of changemakers, united by a mission to learn from the world and transform lives across the UK. Since 1965, we have awarded over 6,000 Fellowships to individuals tackling society’s most pressing challenges, from protecting the environment to preventing domestic abuse, from increasing youth employment to enriching urban spaces. Each year, we award around 100 new Fellowships to individuals who bring their lived or learned experience to issues they care passionately about. We support them to travel overseas, discover new solutions, and bring that learning back to benefit communities across the UK. Collectively, they create impact that reaches across sectors, generations and regions.

As we celebrate our 60th anniversary and look ahead to the next chapter of our work, we are seeking a talented and values-driven Chief Operating Officer to help shape and strengthen our organisation for the future.

Reporting directly to the Chief Executive and working closely with Trustees and the Senior Leadership Team, the COO will provide strategic and operational leadership across finance, governance, compliance, risk, digital infrastructure, facilities and data management. You will ensure our systems are robust, future-focused and aligned with our mission, enabling us to deliver with confidence and ambition. You will also lead the organisation’s approach to sustainability, embedding practical systems and policies to reduce our environmental impact.

We are looking for an experienced leader who combines strong financial acumen with broad expertise in governance, risk and compliance. You will be able to translate strategy into effective systems and processes, while also driving digital innovation and operational improvements. Just as importantly, you will bring a collaborative and inclusive leadership style, with the ability to develop a positive culture and inspire high performance across your teams. Strong influencing, communication and relationship-building skills will be essential, alongside a passion for our mission and values.

At the Churchill Fellowship, we are guided by the values of inclusivity, investment in people, appreciation, collaboration and creativity. We are committed to equity, diversity and inclusion in everything we do, and we welcome applications from candidates of all backgrounds who share our mission to support individuals dedicated to transforming society.

Centre 33 offers a free and confidential counselling service to young people aged 13-25, living in Cambridgeshire & Peterborough. We have a team of volunteer counsellors / therapists, from a range of modalities and backgrounds, some of whom are on clinical placement and others fully qualified. We also have a substantial team of Mental Health & Counselling Project Workers who are qualified to a minimum of Level 4 and support young people experiencing a range of difficulties, including more complex presentations that sit outside of the statutory offer. Case work includes ongoing counselling (in person, telephone and Zoom)- applying a short term model of 6 sessions (with option to extend to 12 in specific cases) alongside assessment and a ‘single session thinking’ approach.

Young people can access our counselling provision via our ‘Someone to Talk to Service’ which offers a ‘drop in’ triage to gain a holistic understanding of needs prior to joining a waiting list for intervention. Centre 33 also sits within the ‘YOUnited’ partnership- a single point of access for professional referrals where we work closely with CPFT, CCS and Ormiston Families to ensure needs are meet by the appropriate service.

In addition to the counselling service, we have other front line teams holding complex case work of young people experiencing mental health difficulties.

Clinical Supervisor Role Description

Centre 33’s Clinical Supervisors are self-employed consultants, remunerated on an hourly basis for their work with us.

Principle Duties

The supervisor’s primary responsibility is to provide supervisees with professional consultancy for their work. Supervisors are expected to:

Offer regular fortnightly supervision to counsellors - a total of approx. 20 hours per year per counsellor.

Oversee the professional integrity of the work the counsellor is doing. ·

Be a resource for the professional development of the counsellor and to identify training needs for individual counsellors or the group as a whole. ·

Take part in six month probationary review of new counsellors and annual appraisal of counsellors. ·

Engage in annual 121 meetings with Clinical Lead to review supervisory practice.

Keep professional boundaries about confidentiality appropriately within Centre 33 and outside it, and assist the counsellor to do so too.

Be familiar with and act within the policies, guidelines and ethos of Centre 33 and the BACP code of ethics & practice, and to support the counsellor to do the same.

Be available to counsellors in crisis work, if required.

Liaise regularly with the MH&C Senior/Team Leads/Clinical leads and inform them of any concerns (s)he may have about the supervisee's competence, engagement or professionalism.

Attend bi- monthly Supervisors’ meetings and feedback on processes and policies Centre 33 develops in relation the Mental Health and Counselling work · Ensure that all supervisory administration is undertaken as appropriate

Ensure their own supervision, professional development, accreditation or professional registration requirements are fulfilled with particular focus in remaining updated on themes effecting clients in the C33 age range.

Maintain excellent standards of communication and organisation around sessions. Ensure supervision sessions are scheduled in a clear and timely manner and cancellations, absences and annual leave are communicated appropriately to both supervisee and Clinical Lead.

Be open to offer supervision where deemed appropriate to non-clinical staff either on ad-hoc single session or ongoing basis.

Person Specification

Experience

Essential 

Significant and demonstrable experience pre and post qualification. counsellor/psychotherapist

Experience of working with Volunteers and/or Placement counsellors

Experience of supervising Counsellors with Multiple theoretical orientations

Experience of counselling and/ or offering supervision to counsellors working with children and young adults

Experience of supporting complex risk assessment and management and safeguarding issues

Desirable

A minimum of two years’ experience post training as a clinical supervisor

Experience of working as part of a team and supervising groups

Experience of offering counselling trainings and workshops

Experience of working with and contributing to the development of agency policies and procedures

Qualifications and Training

Essential 

Level 4 or equivalent in counselling/psychotherapy

Registration / Accreditation with UKCP / BACP or equivalent

Training and qualification in clinical supervision

Knowledge

Essential

Extensive knowledge of therapeutic theories, practice and interventions.

Extensive knowledge of clinical supervision theory and practice

Extensive knowledge of issues affecting the mental health of young people

Extensive knowledge of child and adult safeguarding and child protection issues

Desirbale

Knowledge of referral processes and the statutory services working with children and young adults

Other

Essential

Open and inclusive attitude to Equal Opportunities and diversity principles in all aspects of work

Effective oral and written communication skills

Excellent time management with ability to multi-task

Suitable premises/access to secure online platform from which to offer supervision to counsellors/ therapists

All roles at Centre 33 may involve access to information about young people and as such all new employees and volunteers will be subject to an enhanced DBS check.

Having a criminal record will not necessarily bar you from working with us.

This will depend on the nature of the position and circumstances and background of your offences.

The main job purpose is to work with our partners, schools and funders to ensure our programmes and activities in special schools, alternative provisions and other programmes are well supported, well managed and delivered to an extremely high standard.

The role will include:

• day-to-day administration of our SEND and Alternative Provisions programmes
• ensuring partner relationships are well managed and maintained
• supporting high-quality facilitation and delivery of workshops, activities and events

Read the full job pack here for more information and how to apply.

Referrals Practitioner

Contract Type: Full-time, permanent, 35 hours per week

Reports To: Referrals Coordinator

Place of Work: All sites (Croydon, Lambeth, Wandsworth), with additional travel for referrals meetings in and outside of London as required

Salary: £27,000 with contributory pension

Help Men Begin Their Path to Recovery

We are looking for a compassionate and organised Referrals Practitioner to join our team and play a vital role in welcoming new residents into recovery. For this recruitment cycle, we particularly welcome applications from people with lived experience of recovery and/or the criminal justice system, as well as those from underrepresented ethnic groups and diverse socio-economic backgrounds.

This is a full-time permanent role, offering you the opportunity to make a direct impact at the very start of a man’s recovery journey. You’ll be joining a supportive, committed team and working in an environment that values honesty, empowerment, and respect.

About the Role

The Referrals Practitioner supports all aspects of our referral process – from handling enquiries and assessing applications to ensuring smooth, safe, and supportive arrivals for new residents. Working alongside the Referrals Coordinator, you will:

• Respond to referrals and enquiries with professionalism and compassion
• Carry out assessments in line with Nehemiah’s admissions procedures
• Build relationships with referral agencies, prisons, and community partners
• Provide feedback to applicants and agencies on referral outcomes
• Arrange and support resident arrivals, including prison gate pickups where required
• Help ensure our houses remain safe, positive recovery environments
• Maintain accurate records and contribute to reports and monitoring

This is a varied role where no two days are the same – you might be assessing an application one morning, presenting to a prison referral team in the afternoon, and welcoming a new resident from the community the next day.

What We Are Looking For

We are seeking someone who is:

• Experienced in working with vulnerable adults in recovery, the criminal justice system, or related fields (paid, voluntary, or lived)
• Skilled in communication, with the ability to build trust and rapport with residents, partners, and colleagues
• Organised and confident using IT systems (ideally including Salesforce or similar CRM tools)
• Able to demonstrate resilience and empathy in challenging situations
• Understanding of addiction recovery and safeguarding principles
• NVQ3 in Health & Social Care or equivalent experience (including lived experience)

Our Values

At Nehemiah, it’s not just about what you do – it’s about how you do it. We expect every team member to live out our values:

Belief – We believe in everyone’s potential for positive change

Respect – We value each other’s choices and differences

Kindness – We show empathy through our actions

Honesty – We build trust through integrity

Empowerment – We help each other find our own purpose

What You Can Expect from Us

• A 35-hour working week (Monday to Friday)
• 25 days annual leave, plus Bank Holidays
• Contributory pension scheme (Nehemiah contributes 3% of salary)
• Staff Health Plan including insurance and wellbeing package
• Ongoing training, reflective practice, and professional development opportunities
• A culture that is supportive, honest, and committed to lasting change

Why Nehemiah?

• Make a direct impact at the crucial entry point of someone’s recovery journey
• Work in a charity that values lived experience and diverse perspectives
• Be part of a passionate and talented team committed to helping men build new futures
• Experience a workplace culture that values innovation, inclusivity, and best practice

Application Process

• Initial 30-minute video call with a member of our recruiting team
• In-person interview (45 mins–1 hr) with relevant managers
• Candidate presentation on a set topic (you’ll receive this in advance)

AI in Applications

We are aware that some candidates may use AI tools when preparing applications. Please ensure your responses reflect your own voice and experiences. It is usually easy to spot fully AI-generated responses. What matters most to us is who you are and how you connect with our mission and values.

To Be Considered

We understand that not everyone expresses themselves best on paper. If you would prefer to submit your expression of interest in another format (e.g. short audio or video file), we welcome this.

Interviews will be held on a rolling basis.

Any offer for this post is conditional on references and passing an Enhanced DBS check.

REF-223657

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?
At Dogs Trust, we’re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK. We’re looking for a Senior Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.

What does this role do?
As a Senior Supporter Stewardship Agent, you will:

• oversee the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard,
• have meaningful conversations with our supporters and solve any complex queries that arise,
• liaise with other teams and departments to ensure supporter queries are resolved efficiently,
• train and upskill more junior members of the team, supporting them to deliver an excellent supporter experience.

Interviews for this role are provisionally scheduled for week commencing 29th September 2025, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters, as well as the ability to handle complex customer queries swiftly and efficiently. You'll be capable of training others, supervising a team and distributing workload. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The Public Fundraising Administrative Assistant is key to the smooth running of the team. They’ll work closely with every person in the team to provide effective and efficient administrative support and ensure our supporters have an excellent experience of fundraising for us.

The right candidate will have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines, and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.

About Compassion

Compassion is a Christian child development charity that sees beyond poverty to the incredible potential God has placed in every child and family. Partnering with more than 8,900 local churches in 29 countries, we work to release children from poverty in Jesus’ name.

About the role

We are looking for a Head of Strategic Partnerships (Church of England) to join our Church Partnerships Team at Compassion UK. In this pivotal role, you will shape and lead our strategy to engage with Church of England leaders, events, and networks across the UK.

Your work will help us achieve ambitious growth targets in child sponsorship and transformational giving.

 Home-based, within a commutable distance to central London
⏰ Hours  Full-time, 35 hours per week with flexible working pattern 

You need to have

• Strong knowledge and experience of the Church of England including leadership structures, networks, theology, and mission culture
• Proven success in building strategic relationships, ideally within a church, ministry, or mission organisation
• Confidence and clarity as a public communicator with experience preaching or speaking at events
• Demonstrated ability to lead growth strategies and manage complex partnerships
• Experience in sales or fundraising, with the ability to manage full partnership development cycles
• Excellent self-motivation and organisation, with the ability to work independently in a dispersed team
• Personally committed to the Christian faith.  You can read more about this in our Policy on Posts to be Held by Christians.

This is a unique opportunity to use your gifts and play a vital role in strengthening Compassion UK’s mission. By cultivating meaningful partnerships within the Church of England, you will help release more children from poverty in Jesus’ name.

If you’re passionate about the Church of England and want to see children released from poverty in Jesus’ name, this could be your calling.

In return, you will get

• Flexible and sociable working environment
• Time in Lieu offered
• Pension scheme with 10% employer contribution
• Income Protection & Group Life cover
• Private Medical & Dental cover
• Celebrating life milestones such as, birthdays, newcomers, weddings, babies etc
• Weekly team prayers and devotionals
• Compassion updates and worship events

We encourage you to read the full job description to see if this role aligns with your skills and aspirations!

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the Role

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as supporting our skilled volunteers through their development and weekly shifts.

This role also provides valuable practical experience in providing emotional support to vulnerable people.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

Closing date:  Midday Wednesday 24th September 2025

To apply: Please complete your application before the closing date, addressing all areas on the person  specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Delivering support through calls, emails and other means (e.g. text messaging) to people affected by mental illness, and supporting and mentoring volunteers.

2. On shift, creating a safe and supportive team environment with SANE volunteers.

3. Providing debriefing and support to volunteers following their work with callers.

4. Sharing information with your team both verbally and in writing, to ensure effective handover to colleagues.

5. Working as part of a team to ensure a shared understanding of how SANE support services operate; using your knowledge and experience to ensure our callers are effectively supported.

6. Recording work in accordance with SANE’s organisational systems.

7. Always working within SANE’s values, policies and procedural guidelines.

8. Keeping abreast of and working in accordance with relevant legislation and regulatory standards.

9. Understanding and working within SANE’s safeguarding framework.

10.  Ensuring all work is in line with the Equality Act.

11.  Keeping volunteers up to date with any key service information or legal or procedural changes, as appropriate.

12.  Ensuring that any issues or concerns are logged and discussed with a Services team manager.

13.  Attending supervisions and appraisals and contributing to team meetings.

14.  Having a commitment to personal, volunteer and team development and your own well-being. 

15.  Being self-sufficient in terms overseeing any I.T., security, and health & safety matters which may arise whilst on the shift.

16.  Undertaking any other duties commensurate with this role.

 
Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers. Essential

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services. Desirable

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service. Desirable

4. Experience of providing high-quality written and verbal support to people asking for help. Essential
 

Knowledge and Qualifications

5. Good general knowledge of the mental health system including access, treatment and common relevant legislation and available support structures for people with mental illnesses and carers. Desirable
 

Personal Qualities

6. The ability and enthusiasm to create a team with volunteers, and provide them with support, mentoring and autonomy. Essential

7. The ability to work with distressing and challenging content, support callers with complex needs and ensure self-care. Essential

8. The empathy and compassion to be able to provide meaningful support both on the phone and in emails. Essential

9. A work ethos underpinned by a commitment to equality and diversity. Essential

10.  An understanding of and ability to work within appropriate professional boundaries Essential

Skills

11.  Excellent interpersonal and communication skills – both verbally and in writing. Essential

12.  Commitment and ability to adhere to organisational policies and procedures, especially with regard to safeguarding and confidentiality. Essential

13.  Able to work independently, flexibly, and also collaboratively within a team. Essential

14.  Good self-awareness. Essential

15.  Effective organisational and planning skills.  Essential

16.  Proficiency in IT packages including Word, Excel and Outlook, with the ability to input and extract data from relevant databases. Essential

Elders Voice is a charity supporting older people in the London Borough of Brent. Our mission is to enable older people to live safely and independently in the homes of their choosing and lead happier and healthier lives. We do this by providing a variety of services and activities, including a Handyperson Service and a Day Centre.

The Handyperson Service is our flagship service; it’s been in existence for 35 years and is highly valued by the older people who use it. The service aims to prevent accidents in the home and enable older people to live safely by carrying out basic repairs and improvements, and the installation of small equipment such as grab rails, which support mobility. Jobs include things like changing lightbulbs, hanging curtains and putting up shelves. Our handy team have decades of experience between them, and an exceptional reputation in the borough.

We are looking for a Handyperson Service Coordinator to oversee the Handyperson Service and be responsible for all aspects of facilities management at our premises in Kensal Green.

Role: Handyperson Service Coordinator

Salary: £18,000 per annum (FTE £30,000) 

Hours: 21 hours per week

Responsible to: Chief Executive Officer

Based at: Elders Voice offices in Kensal Green

Overview of role:

Handyperson Service

• Undertake all administrative tasks relating to the effective and efficient running of the Handyperson Service with meticulous attention to detail and record keeping.
• Coordinate the handy team and provide supervision and support.
• Promote service within borough and maintain relationships with Brent Adult Social Care, healthcare bodies and other statutory & voluntary sector organisations.
• Work with CEO in developing and expanding service.

Facilities Management

• Oversee all contracts related to Health & Safety and building maintenance.
• Carry out inspection of premises and flag areas requiring maintenance and repair.
• Ensure premises meets government regulations, health & safety standards and energy efficiency requirements.

If you are passionate about working with older people and local communities, this could be your chance to join a team that's helping make ageing a wonderful and worthwhile journey. The ideal candidate will be self-motivated, a great multi-tasker and thrive at delivering first class services. This is an opportunity for you to put your stamp on a service and potentially develop it into something bigger! To find out more about the role and what it entails, please read the full job description and person specification.

Please apply by submitting your CV and a covering letter explaining why you are suitable for the role and how your previous experience is relevant to the person specification. We are not able to sponsor candidates for visas, so this role is not suitable for those who require sponsorship. Deadline: Friday 26th September. 

Interviews will be held on a rolling basis, so we advise you apply as soon as possible. We may close applications early, if we find a suitable candidate.

The Digital Officer will support the Communications team in creating innovative and engaging content and posting to social media channels to tell the story of ParalympicsGB and its athletes. The role will work closely with sports and athletes to facilitate filming opportunities and will assist in the delivery of branded content for commercial partners and key stakeholders.

The Digital Officer will also support programmes of activity which seek to fulfil the organisation’s vision ‘through Sport inspire a better world for disabled people’.

REPORTS TO:Digital Producer

TYPE OF CONTRACT: Permanent

HOURS OF WORK: Such hours as are necessary to fulfil the duties. This will involve a minimum of 35 hours per week and include work in evenings and weekends as required.

LOCATION: Hybrid of London office and home based.  ParalympicsGB Office: 101 New Cavendish Street, W1W 6XH. Travel may also be required in the UK and abroad as necessary.

KEY RESPONSIBILITIES:

Content creation

Develop and oversee production of content in our brand identity including video, graphics and photography for ParalympicsGB social media channels (TikTok, Instagram, Facebook, YouTube).

Plan, shoot, edit, and publish high-quality, platform-specific vertical videos tailored to maximise organic reach and engagement with ParalympicsGB’s priority audiences: Young People, Disabled Community and Potential Allies.

Will also be required to support wider ParalympicsGB staff teams with the production of content for internal use on occasion.

Social Media Management

Assist the Digital Producer with the management of ParalympicsGB social media channels and when needed helping to post and schedule content in our tone of voice.

Contribute to monitoring social media channels for real-time trends and content opportunities to shape the team's narrative and engage with priority audience groups. 

Keeping up to date and aware of the latest news from sports and athletes.

Branded content

Work closely with the commercial team to align partner content with broader campaigns and ParalympicsGB’s content strategy.

 Website

Contributing to ParalympicsGB digital channels including copywriting, image and video editing including athlete biographies and sport information. Research of athlete personalities and interests to populate future content plans.

 CRM

Keeping an up-to-date record on the ParalympicsGB CRM system of athlete content appearances and all relevant information.

 Games-time

Working on location at the heart of the Paralympic Games as part of the communications team to support athletes, team members and media with the delivery of key communications objectives. Will support Content Producer with capturing engaging Games-time content for ParalympicsGB channels.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.
 

PERSON SPECIFICATION

EXPERIENCE

· Minimum 2 years’ experience producing and publishing content either in-house or developing their own channels

KNOWLEDGE AND SKILLS

Essential  

· Experience shooting with cinema line cameras (Sony, Canon).

· Experience of shooting video through mobile devices

· Proven track record of producing engaging content across multiple digital channels. Please attach viewable link of showreel/previous work examples to application.

· Experience in managing and posting to social media channels for a brand/sports team/recognised personal channel.

· Strong knowledge of video first social platforms and trending content.

· Experience of using Adobe editing software (Premiere Pro, After Effects).

· Strong understanding of editing styles, colour grading etc

· Strong communication skills, developing relationships with sports and athletes

· Ability to work to strict deadlines.

· Experience of organising shoots.

Desirable

· A working knowledge of graphic design and photo editing software.

· A knowledge of, and passion for, sport.

· An understanding of ParalympicsGB, its function and role and the environment in which it operates.

· Be able work as part of a team and on your own initiative.

· General knowledge of disability sport.

· A knowledge of paid social media advertisement.

BEHAVIOURAL COMPETENCIES AND QUALITIES

Communication: Excellent communication skills with the ability to express message and impart information clearly, concisely, and convincingly to a wide variety of audiences and through a variety of mechanisms, including both verbal and written communication.

Creativity: The ability to understand a problem or issue, and the factors that influence it, and consider constructive inventive ways in which a solution can be found, and a positive work outcome achieved. The desire constantly to consider ways in which existing practices could be done better and more efficiently.

Organisational Skills: The ability to plan, organise and execute work programmes, working to tight deadlines and often in a reactive environment.

 VALUES

ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working with, and through others, and by focussing on our two strategic priorities: taking the best prepared team to each summer and winter Games; and inspiring social change.

As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB employee is expected to adhere to: 

Excellence

Everything we do at ParalympicsGB reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better. 

Respect

Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.

Integrity 

We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do. 

About Screen Share

Screen Share is the UK’s leading refugee digital inclusion charity. We invest in the digital capability of refugees and people seeking asylum by providing the tools, training and opportunities they need to thrive in education, work and community life. Our vision is a future where every refugee in the UK has the digital tools and support to flourish in a connected world.

Over the past four years, we have supported more than 3,000 refugees with devices, connectivity, and training. Our 2026–2030 strategy commits us to scaling our impact to reach 5,000 refugees across the UK every year, embedding refugee leadership, and ensuring Screen Share is an effective and sustainable full-service digital inclusion service for refugees for as long as needed. 

This role is funded for 1 year with the high likelihood that funding will continue beyond the grant period. We are also awaiting a response for 2 significant funding applications which will expand the programme. 

Personal Profile

This is a leadership role at a pivotal moment in Screen Share’s journey. The role is funded to deliver our current Digital Skills programme, with a strong focus on quality, impact and evaluation. At the same time, we are awaiting the outcome of several significant funding applications. If successful, these will enable us to expand the programme quickly, positioning the postholder as the Head of a national digital skills programme with a larger team and greater leadership remit.

You will be a dynamic and strategic leader, passionate about digital inclusion and refugees. You bring structured programme management (clear processes, monitoring & evaluation, budget oversight) combined with empathy, cultural sensitivity and the ability to motivate others. You will be excited 

You will thrive in a fast-moving and growing charity where flexibility and initiative are vital. You will embed refugee leadership at the heart of our work, co-designing with lived experience. You will also represent Screen Share externally, building partnerships with corporates, councils and charities, raising the profile of refugee digital inclusion nationally.

We particularly welcome applications from those with experience of migration. 

Key Responsibilities

Programme Leadership & Delivery

• Lead the design and strategic direction of our Digital Skills programme, Ensure the service we are providing is high-quality, impactful, trauma-informed and aligned with Screen Share’s 2026–2030 strategy.

• Oversee the onboarding and support of hundreds of refugees looking to develop digitally, including supporting with the development of their Independent Learning Plan’s and journeys through Digital Champions 

• Recruite, coordinate and support our digital champions and staff to provide high-quality online and in-person classes, 1:1 support and effective sign-posting

• Maintain oversight of multiple Screen Share digital skills projects delivered over multiple locations. 

• Trial innovative digital inclusion tools and approaches.

Monitoring, Evaluation & Impact

• Design and oversee comprehensive impact measurement and monitoring and evaluation frameworks to ensure the programme is most effective 

• Produce clear, data-centered programme and impact reports (quantitative and qualitative) for existing and prospective funders and partners 

• Embed continuous learning and client reflections into programme design and improvement.
   

People & Volunteers

• Recruit, train and support Digital Champions and volunteers in a trauma-informed way

• Line-manage staff kindly and calmly as the team grows

• Embed refugee leadership and lived experience in programme design, delivery and iteration
   

Partnerships & Fundraising

• Support our Outreach team in building and maintaining strong partnerships with our corporate, charity and government partners 

• Represent Screen Share to external stakeholders including corporates and charity partners with professionalism and credibility.

• Explain and facilitate our Digital Skills employee engagement package for corporates and businesses in a safe and professional manner

• Collect and report detailed programmatic data and case studies for fundraising bids and corporate partnership proposals.
   

Finance, Safeguarding & Compliance

• Hold accountability for the Digital Skills programme budget, reporting regular updates to the CEO 

• Ensure compliance with GDPR, safeguarding and H&S policies.

• Oversee the prompt and accurate reporting of safeguarding incidents to Screen Share’s DSL, and contribute to the development of our safeguarding as an essential element of our work
   

Personal Specification

Essential

• Significant experience in charity programme management, with a strong preference for experience in the digital inclusion, adult education or refugee support sector

• Proven ability to manage teams of staff and volunteers from a diverse range of backgrounds

• Experience working directly with refugees/asylum seekers OR deep expertise in digital inclusion and commitment to learning from refugee experience.

• Strong monitoring, evaluation and reporting skills and experience

• Financial management experience (budgets, reporting).

• Experience supporting fundraising through impact reporting and case studies.

• Experience managing, training and motivating staff and volunteers.

• Excellent relationship-building skills across sectors.

• Strategic thinker with strong organisational and collaborative skills.

• Excellent written and verbal communication.

• Commitment to Screen Share’s mission and values.
   

Desirable

• Experience scaling programmes across multiple sites/regions.

• Familiarity with corporate volunteering or “train the trainer” models.

• Knowledge of digital skills curricula, programmes and digital inclusion sector