Communication manager jobs in kensington, greater london

At Fuel Bank Foundation, we believe no one should have to choose between heating and eating. Every day, we help people across the UK who are facing fuel crisis—providing emergency financial support, advice, and long-term solutions that create lasting change.

We’re looking for an experienced Strategic Partnerships Manager to help us grow and nurture high-impact relationships with corporate partners, charitable trusts, and grant-making bodies. If you’re a confident communicator, natural relationship-builder, and passionate about making a difference, this could be the role for you.

About the Role:

As Strategic Partnerships Manager, you will play a central role in driving income growth and increasing the impact of our partnerships. You’ll work closely with the Head of Strategic Partnerships to deliver our partnership strategy—developing new funding opportunities, managing existing relationships, and ensuring excellent stewardship throughout the partner journey.

This is a dynamic and varied role that offers scope for creativity, strategy, and hands-on relationship management. You'll collaborate closely with internal teams to bring partner activity to life, demonstrate impact, and align our work with shared goals.

Key Responsibilities:

• Develop and manage a portfolio of strategic partnerships, including charitable trusts, corporate sponsors, and grant-making bodies.
• Deliver high-quality stewardship and build strong, long-term relationships with supporters.
• Identify and secure new partnership and funding opportunities in line with organisational strategy.
• Create compelling, tailored proposals and pitches that align with partner objectives and Fuel Bank’s mission.
• Track partnership performance, prepare reports and evaluations, and share impact stories with funders and internal stakeholders.
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to income planning, forecasting, and the delivery of financial targets.

What We’re Looking For:

• Strong experience in partnership management, business development, account management, or fundraising—ideally within the charity, non-profit or social impact sector.
• A track record of building successful relationships and delivering income growth.
• Skilled in writing proposals, reports, and presenting ideas clearly and persuasively.
• Commercial awareness and confidence working with budgets, forecasts, and reporting tools.
• Strategic thinker with a creative mindset and the ability to spot new opportunities.
• Excellent communication, collaboration, and relationship-building skills.
• Comfortable working independently and managing multiple priorities in a fast-paced environment.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

The Mental Health Foundation is recruiting for a Senior Content Manager to join our Marketing and Digital Team.

Deadline: 5pm on Monday 26 May
Location: London
Salary: Starting salary £41,800, plus London Weighting of £3,285
Hours: Full-time (as part of our 32-hour week pilot and may revert to 35 hours after July 2025)
Contract type: This is 12-month maternity cover post

This exciting Senior Content Manager role will lead on the Foundation’s content strategy and the delivery of high-quality content across all our channels in line with our strategic objectives and digital strategy.

What does the role involve?

• Lead on planning, creating and scheduling content
• Manage the relationship with our community management agency to ensure our online communities are kept engaged and supported.
• Setting the standard and ensuring the high quality of all content produced at the Foundation.

What skills, knowledge and experience are we looking for?

• Experience of writing and delivering content and social media strategies.
• Significant experience of planning and delivering extensive social media campaigns for large audiences.
• Experience of writing, creating and deploying a range of content for different audiences across digital channels, including website, email and social media.
• Ability to convey complex information and stories simply and effectively.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

About us

Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health.

Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.

We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk.

The Foundation is the home of Mental Health Awareness Week.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application form by clicking 'Redirect to recruiter'. Please note that all sections of the application form should be completed as CVs alone will not be accepted. Applications will close at 5pm on Monday 26th May and we are unable to accept late applications. Interviews are planned for Friday 6th June.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home for full time staff, pro rata for part time staff.

We look forward to hearing from you!

Your new company My client is a top University that specialises in design and digital media in a buzzy area of London, and they are looking for an interim Library Manager to manage a team of 3 with direct reports for an initial 8-week period.

Your new role

• To manage the services, resources and operations of the Library, ensuring the efficient and professional delivery of innovative and customer-focused library and information services to staff and students.
• Provide day-to-day management and effective leadership of the Library team, undertaking the full range of management responsibilities, ensuring their effective working against institutional priorities. This includes managing performance, conducting annual performance and development reviews, identifying training and development needs, workforce and succession planning, staff recruitment and induction.
• Work with academic staff and students to develop a comprehensive understanding of resource demands and ensure that resources and collections meet the learning and research needs of the institution.
• To work with the Head of Academic Operations in the development of a strategy for the library reflecting the vision of the Institution.
• In collaboration with the Head of Academic Operations set and monitor service standards and foster a professional environment of continual improvement, customer service focus and inclusivity across the team, delivering and embedding change where required.
• Ensure services, resources, policies and procedures are effectively promoted to stakeholders across relevant communication channels. This includes staff and student inductions, workshops and managing the library intranet.
• Manage the physical and digital library spaces, ensuring they provide effective learning environments to support stakeholder needs and to work with the Head of Academic Operations, identifying priorities and costs for the ongoing innovative development of these spaces and resources.
• Manage specialist archives and collections.
• Ensure the library team maintains the spaces consistently to a safe and professional standard.
• Proactively work with key stakeholders internally and externally to ensure effective service delivery.
• Review, revise and implement relevant processes, procedures, policies and supporting documentation, ensuring that they reflect best practice and regulatory changes.
• Effectively manage delegated budgets and resources, including budget forecasting, and ensuring resources are cost-efficient and used effectively to deliver value for money.
  Ensure that new and existing resources are fully utilised to deliver maximum benefits for students, staff and external stakeholders.
• To monitor new and emerging library and information management developments and legislation, identifying their impact and making recommendations to take advantage of them or reduce their risk in the university's activities.
• Represent the institution within appropriate forums such as SCONUL and the M25 Consortium of Academic Libraries.

What you'll need to succeed

• Experience of managing library and information services and resources, including catalogues, collections and online resources
• Experience of working in a library setting in higher education
• Proven track record of managing budgets and financial administration
• Demonstrable experience of effectively managing staff and leading teams
• Experience using and/or developing digital resources
• Experience of building relationships with key stakeholders and collaborating on planning and service developments
• Experience of developing and implementing library policies, procedures and services

What you'll get in return
Flexible working options available. 8-week contract at a competitive rate at mid-manager level in a vibrant part of London

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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Malaria Consortium is recruiting for a Monitoring and Results Measurement Manager to join our team in the UK, Nigeria or Uganda. 

The key purpose of this role is to manage the reporting, visualisation, interpretation and use of project monitoring data through Malaria Consortium’s global Project and Results database (PReS), working with colleagues across the organisation to ensure they receive the correct training on the system, maintaining standards of data reporting and use, and analysing project data to monitor progress against organisational strategic targets. The role will work closely with Country and Regional Directors and Country Technical Coordinators to interpret and use data for monitoring and strategic decision-making purposes.

The successful candidate will have:

• Bachelor's degree in Data Science, Data analytics or field with strong focus on data management and use
• Demonstrable experience in programme monitoring and results measurement with ability to write log frames, translate log frames into project monitoring practice (i.e. through the development of tools and practice) and manage oversight processes
• Extensive experience of DHIS2 and/or other data management platforms
• Experience developing and maintaining data dashboards, particularly using PowerBI
• Experience engaging with software solution providers
• Experience developing capacity through training and/or mentoring

To apply for this position you will need to have the right to work in the country where you are applying. 

Malaria Consortium are not in a position to sponsor a work Visa for this post.

We're looking for an organised, compassionate and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire.
£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Deputy Contract Manager is to support the Area Service Manager who is responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff.
Experience with working with Severe Learning Disability, Profound Autism, and behaviours of distress needed.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans
* Deliver effective, professional, and commercially focused briefings and supervision meetings with staff and ensure that information, reporting and communications flow up/down is effective

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework2 years of experience with profound autism or complex learning disability

Desirable:
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Descrption

Are you ready to lead meaningful change in an organisation that puts young people at the heart of everything it does?  As our Change and Transformation Lead, you’ll play a pivotal role in shaping how technology supports our mission—driving improvements that make our systems more effective, user-friendly, and impactful. This is your chance to work across a wide portfolio—from HR to fundraising systems—defining a transformation roadmap that enables real operational efficiency, supports our people, and maximises value for money, all while maintaining the highest standards of data security and integrity.

This is more than just a technology leadership role—it’s an opportunity to make a lasting difference. You’ll help guide major projects like a £900k CRM replacement, work with passionate teams who care deeply about our mission, and ensure our systems empower us to reach more young people with the support they deserve.

If you're a strategic thinker with strong programme management and people leadership skills, and want your work to have genuine social impact, we’d love to hear from you. Even if you don’t tick every box, we encourage you to apply—your potential matters just as much as your experience.

Philanthropy Manager

8-month FTC

£37,000-£38,000 FTE

Ideally full time 35 hours, flexible, would consider 4 days

Hybrid with 3 days in London office

Start: May/early June

Charity People are excited to partner with a charitable organisation to find them a new Philanthropy Manager, this is a maternity cover role.

As Philanthropy Manager, you will work closely with the Head of Philanthropy and Development team. You will actively manage a pool of individual donors to cultivate, steward and solicit donations for exhibitions, education, and programmes. You will have great administrative and communication skills, with the ability to communicate with high-net-worth people, and a sound understanding of fundraising and the sector. There is no line management responsibility for this role.

Responsibilities:

• Work with the Head of Philanthropy to implement and refine the organisation's major giving strategy, with a focus on securing mid-to-high level gifts.
• Manage a portfolio of donors and prospects, ensuring personalised cultivation, solicitation, and stewardship activities.
• Develop compelling fundraising proposals, working closely with Programmes colleagues to gather project and financial information.
• Support the Head of Philanthropy in securing major gifts for key fundraising campaigns.
• Collaborate with teams to identify opportunities for project-specific donations from existing members.
• Collaborate with the Philanthropy Officer to research and identify new major donor prospects, building and maintaining a pipeline of potential supporters.
• Ensure high-quality donor stewardship through bespoke engagement, reporting, and recognition opportunities.
• Maintain accurate donor records, tracking gifts and ensuring accurate acknowledgment in exhibition materials, reports, and event invitations.
• Play a role in planning and delivering key cultivation events, to ensure our supporters remain engaged and events meet agreed KPI's.
• Keep up to date with giving trends and philanthropic developments, sharing insights with the team to inform strategy.
• Attend the organisation's events as appropriate.
• Ensure accurate records are maintained through the CRM system.
• Ensure all personal details are managed in line with General Data Protection Regulations (GDPR).
• Work with the Philanthropy team to ensure philanthropic partnerships do not carry financial or reputational risk to the organisation and are compliant with the organisation's ethical fundraising policy through active Due Diligence for Ethics Committee.
• Work closely with the Finance team to ensure donations are managed efficiently.

You will bring:

• Experience of cultivating, soliciting and closing 5 figure+ gifts from individuals.
• Previous experience of contributing to or participating in strategy development, devising and implementing plans for major gifts fundraising.
• Pro-active, resourceful and entrepreneurial approach to fundraising and ability to take initiative and work autonomously when required.
• A highly organised and flexible approach to work, able to plan and prioritise a varied and busy workload and deliver agreed outputs to tight deadlines.
• Excellent written communication skills with the ability to translate complex information into compelling narrative form.
• Excellent interpersonal skills, with an ability to work collaboratively as part of the wider Development team and communicate effectively at all levels.
• Innovative and creative approach to research methodologies and identifying prospective supporters.
• Previous experience using Salesforce or a comparable CRM system.
• Knowledge of data protection legislation.

Application deadline: 14th May

Interviews will take place w/c 19th May

Please send your CV as soon as possible to learn more about this role, we are sending CVs on a rolling basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

With the end of bear bile farming in Vietnam now within reach, Animals Asia is entering an exciting new phase – expanding sanctuary capacity, entering new markets, and securing long-term care for every rescued bear.

Animals Asia has spent over 25 years working to end cruelty and restore respect for animals across Asia. With teams in Vietnam, China, Hong Kong, the UK, and beyond, they combine advocacy, direct rescue, and sanctuary care to create systemic change. Their mission to end bear bile farming – arguably the world’s cruelest form of animal abuse – is almost complete. In November 2023, they opened their third bear sanctuary which will enable them to bring home every last bear and achieve their founding goal in Vietnam by the end of 2026.

Their global fundraising and communications team is driven, well-structured, and rooted in the charity’s deeply held values. Income has been steadily rising since 2017 and they have the people, plans and investment to maintain this growth.

The Trusts and Foundations function has grown substantially since being unified globally in 2020. Income has more than doubled, donor relationships are well-managed, and new business is actively developed. With a 2024 target of $1.3m and strong pipeline visibility, this role focuses on securing and stewarding 5- and 6-figure multi-year partnerships, with particular scope for growth in the US and unrestricted giving.

This is an excellent opportunity for a skilled fundraiser to join a highly collaborative team and benefit from a structured, mature function where ambitious fundraising is supported and celebrated.

As Trusts and Foundations Manager, you will:

• Manage and grow a global portfolio of 5- and 6-figure funders, including multi-year partnerships
• Develop compelling, tailored funding proposals and impact reports, often for donors with limited direct project access
• Deliver high-quality stewardship, with regular updates and relationship-building through video, email, and occasional travel
• Collaborate with colleagues across the organisation to develop powerful cases for support
• Lead on identifying and cultivating new prospective donors through research, network mapping, and strategy input
• Use CRM systems to manage pipelines and track communications effectively
• Support the Global Director of Partnerships and work closely with a peer Trusts and Foundations Manager
• Contribute to delivering the team’s $1.3m target and future growth ambitions

Ideal skills and experience:

• Proven success securing 5-figure+ grants from global trusts and foundations
• Strong written skills, with experience tailoring proposals to global funders and funder motivations
• A confident relationship-builder, who is able to do so remotely and across time zones and cultures
• Highly self-organised, independent, and comfortable managing deadlines and priorities
• Strong understanding of CRM systems and income tracking
• Familiar with the complexities of fundraising for work in Asia or global programme delivery
• Alignment with the mission and values of Animals Asia; sector experience in animal welfare, conservation, or international development is welcome.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community Drop In Service 
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.

Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis. 

The objectives of the service include: 

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH. 

• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA) 

• To provide a true alternative to A&E via a non-clinical drop-in service to support clients 

• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning. 

• To contribute to an improvement in individual mental wellbeing. 

• To remain a source of independent support for all clients. 

• To treat service users with respect, dignity and personalised support 

• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation 

• To increase self-management skills of those accessing the service 

• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service. 

• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual. 

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements

Key Responsibilities

· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.

· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.

· To ensure safe working and risk management

· To ensure feedback is provided on risk mitigation through serious incident reports.

· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)

· To complete audits and high quality reports for senior internal and external stakeholders

· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets

· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.

· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.

· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.

· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.

· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.

· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.

· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.

· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.

· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.

· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)

·        Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.

· To embed all operational policies across managed services in line with a consistent organisational approach.

· Ensure service users satisfaction surveys are undertaken.

· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.

· Ensure that all managed services are effectively informed by service user feedback.

· Keep up to date with best practice and contribute to the continuous improvement of the service.

· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.

· Produce regular service summary reports.

· To be rostered on the on-call rota

· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services

Person Specification

· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates

· Experience of managing and mitigating risks

· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

· Understanding of how to report and mitigate risks

· Understanding of suicide prevention

· Understanding of trauma informed care

· Understanding of mental health and safety planning

· An understanding of CQC requirements for mental health

· Managing services for vulnerable people in a service delivery organisation.

· Excellent people and project management skills and significant experience of supporting and managing staff.

· Experience of working in the voluntary sector and/or statutory services

· Experience of motivating, developing and training staff

· Successful track record in performance management of staff

· Experience of creating and implementing safety and risk policies and procedures.

· Compiling and interpreting performance data and reporting against service targets.

· Successful track record in planning and project management.

· Experience of report writing and presentation.

· Supporting people with mental health problems.

· Knowledge of and empathy for the issues facing people with mental health problems.

· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.

· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.

· Knowledge and understanding of the relevant statutory authorities including NHS and social care.

· Excellent communication skills and able to communicate effectively to a variety of audiences.

· Commitment to service user involvement and able to work with service user groups to develop this. 

· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.

· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach

· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.

· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.

· Team player and able to form positive, professional relationships with staff at all levels.

· Able to work effectively with a range of external stakeholders to promote and develop the service.

· Strong organisational skills and able to take control of own workload and meet deadlines.

· Ability to work independently with minimum support.

· Confident in challenging poor performance assertively, constructively and successfully.

· High professional standards and the ability to communicate these clearly to others.

· IT literate to aid communication and analysis of data.

· Willing to undertake training and development.

· Ability to travel to multiple sites

Desirable:

· Mental health registration (nurse/doctor/therapist etc)

· Mental health qualification

· Has a full driving licence and use of own vehicle (desirable, not essential)

· Experience of working with databases such as Views, IAPTUS, Rio and Python

· Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check

About us

We're a not-for-profit firm of accountants and technical advisors with a shared vision: to see finance and accountancy used as a force for good. Our mission is to empower organisations, causes and ideas that are making a real difference – by providing them with the very best financial and technical support, at a price they can afford.

We believe accountancy is more than numbers and profit. It’s about providing crucial infrastructure and enabling growth. Our services range from bookkeeping and management accounting to strategic planning, data analysis, systems audits, tax advice and process automation. If you’re technically skilled, purpose-driven, and passionate about making finance meaningful, we’d love to hear from you.

About the Role
We’re looking for a proactive and passionate Finance Manager to join our growing team. You’ll work closely with a portfolio of inspiring clients, providing high-quality financial information and insights to help them thrive. You’ll be part of a supportive team of technical practitioners and bookkeepers, contributing to a mission that matters.

Key Responsibilities

• Prepare, review, and deliver high-quality financial information to a diverse portfolio of clients
• Explain and interpret financial reports clearly and accessibly to people from a variety of backgrounds
• Review and maintain good accounting systems, policies and practices
• Manage monthly financial cycles, including management accounts, payroll, and VAT returns
• Support clients with budgeting, planning, and forecasting – for day-to-day operations and for special projects
• Contribute to the development of our internal finance processes and practices
• Collaborate closely with other team members to deliver excellent client outcomes

What We’re Looking For

• Experience with Xero and/or QuickBooks Online (QBO)
• Strong understanding of financial reporting for charities, including Charity SORP
• Excellent communication skills, especially in translating financial concepts for non-financial audiences
• Confidence with Excel and other office tools
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• A self-starter who enjoys working in a collaborative environment
• Relevant financial qualification
• Experience in a fast-paced or multi-client environment is a bonus

What We Offer

• 25 days annual leave (pro-rata) plus bank holidays
• Health insurance
• Commitment to CPD and on-the-job training
• Flexible working arrangements
• Meaningful work with purpose-led clients
• A supportive and values-driven team environment

Do you have experience in creating and optimising personalised email and SMS campaigns? Are you an expert in executing omnichannel customer journeys and seeking a new challenge?

If so, you could be the Marketing Automation Manager we are looking for!

About the role

You will bring your expertise and experience of delivering automated omnichannel journeys to send the right message, to the right person, at the right time, in the media of their choice. You will bring your passion for utilising customer data to deliver personalised, targeted customer-centric marketing to deliver business goals.

Your responsibilities will include:

Working with the transformation team to build customer journeys in our new MarTech platform, Adobe, supporting building a bank of digital collateral, migrating existing communications into the new platform and ensuring all marketing activities conform to BHF brand.

Collaborating with internal teams to make the most efficient use of current customer data and how to use it to personalise within communications journeys. Whilst supporting on building audience segments and business rules for customer engagement.

Reporting on performance of communications and translating this information for wider stakeholders, utilising tools to understand conversions and customer behaviours to inform a marketing automation strategy to be shared with digital and other fundraising colleagues.

About you

To excel in this role, you will need:

• Strong understanding of omnichannel principles, alongside data segmentation and personalisation in digital communications
• Experience of integrated marketing automation platforms such as Adobe (desirable), dotdigital, Salesforce or Hubspot
• Proven ability to develop impactful creative and copy and experience designing, developing and delivering automated personalised customer journeys
• Experience of working with large data sets and utilising to improve customers lifetime value
• Skills in analytics and data visualisation tools
• Experience of project management and effectively using tools to support this such as Jira

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will be two stages with the first stage scheduled for w/c 26/5.

Please note that this role is known internally as “Digital Customer Journey Production Manager”

Job Title: Advocacy and Mobility Services Manager

Reporting To: Executive Director of Services 

Salary: £46,335 pro rata

Hours: 21 or 28 hours per week

Location: Hybrid with one day in the office in Kings Cross N1 9LG

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of Job

AFK is a national charity helping young disabled people develop their independence and find employment. Our vision is a world where all people living with a disability get to lead the life they choose. As part of this we provide bespoke employment skills training and organise work placements across North London.

At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25. The Advocacy and Mobility Services Manager leads this service.

Overall Job Purpose

To develop and manage AFK’s Mobility Service including overseeing the progress of funding applications for mobility equipment, managing the waiting list and ensuring a quality service to our beneficiaries. The Advocacy and Mobility Services Manager will be responsible for providing advocacy support, enabling applicants to secure equipment from statutory services, where appropriate. They will also manage the maintenance and reallocation of AFK-owned powerchairs.

Working Conditions

The post is 21 or 28 hours a week, normally between 9am and 5pm. (We are Hybrid working organisation with 1 core day in the office and 2-3 days working from home, with core hours between 10am and 4pm).

The post holder may be expected to work some evenings and weekends as required by the job.

AFK operates a No Smoking policy.

Working Relationships

Line Manager to the Fundraising and Mobility Officer

Close working relationships with mobility equipment suppliers

On a day-to-day basis there will be regular contact with beneficiaries and their families, mobility equipment suppliers and health professionals, as well as Service Delivery and Fundraising Managers.

On-going contact with grant giving organisations and associated bodies.

Principal Responsibilities

1. To develop policies to support the direction of AFK’s Mobility Services, in relation to criteria for funding equipment, guidance on managing the waiting lists and the provision of loaned/ beneficiary owned equipment etc.

2. To identify applicants for mobility funding who could access statutory funds. To provide advocacy support to those families including submitting formal letters of complaint to NHS Trusts and/or taking legal advice. To monitor savings to the Mobility budget, as a direct result of advocacy intervention.

3. To ensure the mobility equipment budget is spent appropriately by developing and implementing funding criteria, negotiating competitive rates with suppliers, encouraging families to consider a range of options for high end equipment and ensuring statutory services support funding where appropriate.

4. To line manage the Fundraising and Mobility Officer to enable her/him to progress applications for mobility grants, from initial enquiry to order and delivery of equipment.

 5. To provide AFK’s Fundraising and Communications teams with data and feedback from families and to identify potential case studies.

6. To support selected applicants with individual fundraising, including applying to Trusts and charities and writing to businesses.

7. To monitor the funds raised by AFK’s individual fundraising activity.

8. To keep abreast of changes in the field for example: developments among competitors and pricing in the market; progress of the NHS England wheelchair campaign; and changes to Clinical Commissioning Groups’ criteria.

9. To provide families with information to enable them to make a decision about whether to apply for funding.

10. To liaise with other grant giving charities to keep up-to-date with changes in the field and to ensure part funding is provided effectively.

11. To ensure AFK’s equipment grant application form is clear and up-to-date and that the process is managed in a timely and efficient way.

12. To oversee the development and maintenance of systems for recording the grant application process.

13. To manage the maintenance and repair of loaned powerchairs, developing procedures for reallocating chairs and/or passing ownership on to beneficiaries.

14. To supervise the Fundraising and Mobility Officer to develop systems for monitoring and reporting on maintenance expenditure.

15. To undertake other relevant responsibilities as required by the Executive Director of Services.

First Interviews: Friday 23rd May (also Thursday 22nd May, if necessary) online

Second Interviews: Tuesday 3rd June in person

Salary: Circa £45,000
Contract: Full time, Perm
Location: London – Hybrid, 2 days per week in office
Closing Date: Rolling 
Benefits:  Non-contributory pension scheme; Employer contribution of 8%, with no need to contribute yourself.

If you’re a Philanthropy Fundraiser looking for a Philanthropy Manager opportunity, which will allow you to lead and develop a new & exciting programme, we have the just role for you. We’re delighted to be working with the wonderful Ruth Strauss Foundation, as they seek a Philanthropy Manager to join their growing team.

This new role will be pivotal in driving forward their philanthropic growth by leading the development of a major donor programme. You will be building a portfolio or major donors and capitalising on existing relationships and connections with the cause, as well as creating tailored communications, cases for support and impact reports to deliver exceptional supporter experience.

The ground work has been laid and there are some great opportunities ready for someone to take a hold of and run with, perfect opportunity for someone looking to flex their Philanthropy skills and make a mark.  

To be a successful Philanthropy Manager, you will need:

 

• Experience developing a Major Donor programme and high-value relationships
• Excellent relationships management skills, across internal and external stakeholder of all levels
• Excellent communication skills and ability to produce compelling proposals, impact reports and donor communication plans

If you would like to have an informal discussion, please get in touch with Jake or submit your application above. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

We’re Hiring! — Office Manager and Volunteer Coordinator (Part-Time, Permanent) 

�� Location: London-based office with hybrid/remote options 
�� 21hours/week | £31,200 FTE  
�� Start Date: ASAP 
�� Application Deadline:  30/05/25

Looking for your next purposeful challenge? 

This is an exciting opportunity to work for Real - an organisation led by and for Disabled people, rooted in the social model of disability. We challenge barriers and champion equity and inclusion.

Joining Real means being part of a passionate, values-driven team that’s committed to equality, accessibility, and real change.

We’re a small but mighty team, and right now we're looking for an organised, proactive Office Manager and Volunteer Coordinator to help keep Real running smoothly and support our brilliant volunteers!  

What We’re Looking For: 

• Solid experience managing office environments and volunteers 

• Track record of providing practical administrative support to a charity (or similar) 

• Skilled communicator who can collaborate effectively with multiple teams 

• Excellent IT skills, familiar with Microsoft applications such as Outlook, Teams and Sharepoint

• Organised and proactive — able to juggle timelines, details, and people 

• Deep commitment to accessibility, inclusion, and equity 

�� Why Join Real? 

We don’t just talk about values - we live them. As a user-led charity, the lived experience of Disabled people drives everything we do. You’ll be part of a supportive, values-driven culture where your voice matters and your work creates real impact. 

Ready to apply? 

We’d love to hear from you. 

We are not able to accept CVs and cover letters. To apply, please complete and submit the attached application form by 30th May 2025. 

Need the form in a different format or require reasonable adjustments? Just ask - we are here to support you.