Communication Manager Jobs in Watford, Hertfordshire
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Corporate Partnerships Account Manager
FTE £32000 - £35000, 25hrs pw PR, flexible and hybrid, plus opportunities for ongoing L&D and training for sector related qualifications
About Us
The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.
The role
Is an exciting new edition to the TUR team, created to capitalise on the fact that the number of businesses in our catchment area is 45000+, but we’re not trying to talk to all of them, just target a few – ideally by gaining referrals and recommendations. So the job is to proactively find those local businesses happy to talk to us, understand what they might be looking for by partnering with a charity, share our brilliant story along with the business case (which is strong) for them to get involved with us in some way. We have made an excellent start, we already have a small number of great corporate partners, and this job is about taking it all on to the next level. As you would expect the role is about creating contacts, networking, maximising the face-to-face time with prospective partners and where possible gaining referrals. And, ultimately this is all because, the bigger our portfolio of corporate partners all feeling great about their involvement with us, the more able we are to raise the funds we need to keep up with an ever-increasing demand for our services.
About You
You live within - or know well, West/Central London, you probably need a job with some working flexibility and want to have genuine belief in the product or service you’re talking about. You have a CV that demonstrates solid experience in a comparable role in a ‘business-to-business’ environment, a role - the success of which, is dependent on the levels of energy and proactivity you provide. This could be in another charity, CIC or other Non-Profit organisation. However, if you have a solid B2B background and want to explore a change of direction you are also very welcome to apply. You are comfortable and confident with working autonomously, you can articulate and ‘bring to life’ your story through your presentation skills. You also need great listening skills so you can build a picture of what each new corporate partner is looking to achieve by signing up to our cause. You have used Microsoft suite products before – including PowerPoint. A driving licence and use of a car is desirable as the role requires regular client visits, some of whom may not be accessible by public transport.
If this is you, please send you CV (max 2-3 pages please) and a covering letter (just a one-pager please) to our CEO telling us why you thin you are a fit for this role
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
About the role
We are looking for an experienced and committed Business Development Manager to join our growing charity. Responsible for winning new business and retaining existing contracts to achieve financial and growth targets, this is a pivotal role at Kinship. If you are self-motivated, have experience of producing high quality, successful bids, can think strategically, and love to work collaboratively across teams, we want to hear from you.
Key responsibilities include:
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Lead on all commissioning activity at Kinship directly with commissioners and through tendering activity.
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Lead and support the creation of high-quality bids including writing technical questions and method statements.
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Develop and maintain a thorough knowledge and understanding of Kinship, the external environment, and kinship carers and integrate this knowledge into business development activity and bid production.
Essential requirements include:
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Experience of successful bid production and bid management – from identification of opportunity through to submission. Track record in successful tendering for retention of contracts and new business.
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Excellent communication skills – both written and verbal. Able to articulate and translate complex ideas and service delivery models into compelling, structured, and high-quality written propositions.
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Ability to analyse large volumes of information to develop clear and compelling bids and proposals.
Key dates:
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Application deadline: 5pm on Thursday 30 May
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Interview date: Thursday 13 June (in-person, London)
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
WONDER Foundation empowers women and girls through quality education and vocational and skills training so they can exit poverty for good.
We work with women-led local partners in 23 countries across Latin America, Africa, Asia, and Europe towards a future where women and girls can make informed life choices and lead the way in their own personal development, and that of their families and communities.
Over the last 12 years, we have empowered 125,000 women and girls with 36 local women led partners in 23 countries around the world. We are looking for a proactive and organised person to join our fundraising team and lead our growing individual giving programme.
At WONDER you would be joining a team who are committed to working together to reach ambitious goals.
We understand that our people are at the heart of everything we do; they're essential to our goals. Our team forms the very core of WONDER and we're committed to supporting them every step of the way. WONDER has a very balanced culture, no one is expected to work beyond her hours.
The benefits package we offer employees to support them in delivering their crucial role includes the following: Enhanced pension, enhanced contractual leave, enhanced maternity leave, flexible working, training opportunities and cycle to work scheme.
Key Roles and Duties
In this exciting role you will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters through a range of channels.
More specifically this will include:
Strategic Planning and Implementation
Plan, lead, implement, and evaluate strategies to:
- Increase individual gifts through enhancing the donor journey.
- Boost the monthly giving 'thrive fund' programme.
- Develop new individual giving campaigns with a focus on direct marketing across various channels.
Donor Data Analysis and Segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM (Salesforce) to:
- Maximise the lifetime value of donors.
- Ensure effective use of supporter data for campaign purposes.
Stewardship and Donor Engagement
Manage donor stewardship to provide personalised and engaging communications, including:
- Producing supporter materials.
- Building a thanking programme that offers a personal and engaging donor experience.
- Collaborating with colleagues to identify individual stories for impactful campaign content.
- Ensure all activities and contacts are managed through the charity’s CRM system.
- Maximise gift aid opportunities.
Campaign and Material Management
Work closely with the Communications Manager to:
- Create campaigns.
- Generate publicity opportunities e.g. radio, newspaper, online etc.
- Engage ambassadors and campaign specific ambassadors.
- Collect and draft beautiful stories, testimonies and case studies that engage supporters.
- Manage the production of supporter materials.
- Assist in developing Mailchimp email marketing and analyse and evaluate user journeys to maximise impact.
Innovation and Market Trends
Lead the charge in:
- Coming up with new ideas and initiatives to bolster individual giving.
- Managing a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
General:
- Collaborate and communicate well with team members and particularly line manager.
- We are a small dynamic team; the post holder will work over many areas offering lots of opportunity to work with staff in different departments and learn about the different aspects of charity.
- To recruit and manage interns and volunteers to support your work.
Role Requirements
We are looking for the right person to join the team – this could be someone with experience or someone who is willing to learn and has a strong transferrable skill set.
You will have:
- Effective campaign copy writing and ability to translate ideas into design briefs.
- A minimum level of skill in graphic design (e.g., InDesign, Photoshop, Canva).
- Excellent communication and interpersonal skills with the ability to communicate with diverse audiences in friendly and welcoming way in keeping with WONDER’s approach to empowerment.
- A commitment to WONDER Foundation’s vision, mission and approach.
Desirable skills and experience:
- Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
- Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
- Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
- Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
- Language skills in Spanish or French (key languages of our overseas partners).
WONDER Foundation empowers women and girls through quality education and vocational and skills training so they can exit poverty for good.
The client requests no contact from agencies or media sales.
Join our team in shaping the future of internal communications and engagement!
You’ll play a key role in supporting and delivering internal communications and driving engagement across the charity. This will include planning, writing and publishing communications that will inform, engage and inspire our colleagues across all areas of our work.
Using your skills in communications, organisation, and planning, you’ll work with the Internal Communications & Engagement team and colleagues across the charity to provide internal audiences with what they need to be able to be informed and updated. This will help them to deliver in their roles to support the Parkinson’s community and deliver on our strategy.
This role is fixed term for 7 months
What you’ll do:
- Write, edit and distribute the weekly all colleague newsletter
- Create content for, and be responsible for maintaining, our internal channels, including our staff intranet.
- Write and edit internal articles and copy
- Monitor and manage our internal engagement mailbox, service desk, and planners.
- Be responsible for the coordination and distribution of our manager bulletins.
What you’ll bring:
- Experience of delivering effective internal communications that drive participation and engagement.
- Excellent written and oral communication skills, with a meticulous eye for attention to detail and excellence in delivery.
- Excellent prioritisation and organisation skills, alongside a flexible approach.
- Demonstrable experience of building trusted relationships with co-workers and an ability to influence when needed.
- An understanding of data and analytics to support the monitoring of internal engagement performance.
Whilst this is advertised as a full time position, we are committed to being flexible in our roles and would consider compressed hours and flexible working. Please specify in your supporting statement if you are interested in a specific working pattern.
Interviews will take place w/c 27 May 2024
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Are you looking for a role which gives you purpose?We are looking for an ambitious candidate who will have several years fundraising’ experience, particularly of increasing income and cultivating supporters. We need you to develop and implement our fundraising strategy by contributing to agreed objectives, income targets and other key performance indicators within the timeframe and budget specified while contributing to our purpose of helping vulnerable people to live in dignity and to achieve their potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
North Surrey Domestic Abuse Service (NSDAS) is a charity that
- has supported anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom & Ewell for over 20 years
- we provide free confidential and independent advice, skilled practical help and ongoing emotional support and information. We have supported 966 clients and their children
- we are a member of Surrey Domestic Abuse Partnership (SDAP)
- we take a strengths based, needs led, trauma informed approach to build resilience and foster independence
Our Benefits include:
Pension, free eye test, employee assistance programme, clinical supervision, flexible working, length of service and birthday recognition
Key aspects of the role:
- Develop NSDAS strategically with CEO and our Surrey Domestic Abuse Partners
- Responsible for running of Outreach Service
- Work with CEO to ensure smooth running of the service
- Work with CEO to undertake consultation with experts to develop future policy, practice and services
- Raise profile of NSDAS and encourage multi-agency and joint working
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Exciting Opportunity: Media & Communications Officer Wanted!
Join an esteemed membership association as a Media and Communications Officer for a dynamic 12-month contract, working four days a week!
Your primary focus will be crafting and executing proactive and reactive print, online, and broadcast media campaigns to amplify the association's benefits. Additionally, you'll contribute to broader communications initiatives by planning and generating content across various platforms.
Key Responsibilities:
- Drive media campaigns to showcase the association's advantages through diverse media channels.
- Strategically engage with journalists to expand message reach, collaborating closely with subject matter experts.
- Craft and distribute timely press releases, comments, and statements.
- Compile media lists utilising media contacts platforms.
- Pitch and advocate compelling stories.
- Manage inbound media inquiries promptly and accurately, liaising with journalists and spokespeople.
- Coordinate media opportunities such as interviews and thought leadership features.
- Develop pitch angles, interview briefs, and Q&A materials.
- Maintain the Media Centre with the latest releases, coverage, and journalist information.
- Cultivate warm media contacts and draft media-related content.
- Collaborate with internal teams on forthcoming media prospects.
- Support spokesperson briefing and crisis media activities.
- Drive proactive media relations for annual Awards and specific campaigns.
- Collaborate with the Press Consultant and Digital Marketing Manager to execute a journalist-focused social media engagement strategy.
- Produce content for various communication channels including blogs, websites, newsletters, and social media platforms.
- Contribute to multi-channel campaign development and execution.
- Generate and publish digitally accessible content on the website (WordPress CMS – training provided).
Person Specification:
- Demonstrable experience in media relations at an officer level.
- Proficiency in crafting content for diverse audiences and platforms.
- Track record of successfully pitching stories to journalists with tenacity and follow-through.
- Strong written communication, proofreading skills, and attention to detail.
What We Offer:
- An inclusive and dynamic work environment.
- Part-time 12-month contract role (four days a week).
- Competitive salary: £33,500 pro rata.
- Flexible working arrangements with two days per week in our Central London office.
This role is actively interviewing and hiring, so don't delay – apply now to seize this opportunity!
To apply, please submit your CV promptly. Due to high volumes, we regret that we may not be able to respond to every application.
We are dedicated to diverse and inclusive recruitment practices, ensuring equal opportunities for all, regardless of race, sexual orientation, disability, age, or gender. We welcome applications from all backgrounds and are committed to making reasonable adjustments to ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Overview:
The Talent Set is thrilled to working with a well known medical charity as they hunt for an Senior Internal Communications and Engagement Officer to support them for a 12-month period.
Using your internal communications skills and understanding of organisational change management, you’ll coordinate, plan and deliver effective engagement strategies for internal change programmes across the charity.
Working primarily between the Internal Engagement & Communications and Delivery Services teams, you’ll collaborate on, plan, and deliver communication strategies that take colleagues on a supported journey through change, creating content that translates complex topics into compelling narratives to drive participation and adoption.
Key Responsibilities:
- Manage and deliver an engagement strategy for internal change communications within the charity, which helps support colleagues with the understanding and adoption of change.
- Plan and create content for internal channels, selecting the most appropriate tools to ensure colleagues are kept informed and engaged, regardless of location or working style.
- Use audience and business insight to develop engagement strategies that are tailored to recipients, appreciating that colleagues are based in different locations and roles.
- Oversee the involvement of various groups across the charity, to enable us to hear the voices and opinions of our workforce.
- Build effective relationships across the charity, acting as a trusted adviser to project teams, leaders and colleagues.
Person Specification:
- Proven experience in developing and implementing successful internal communication and engagement strategies, ideally including for change related programmes.
- Strong planning skills with the ability to effectively prioritise and manage multiple deadlines.
- Ability to translate complex topics and create compelling narrative for different audiences.
- An understanding of change adoption processes (e.g. PROSCI/ADKAR) is beneficial but not essential.
- Excellent written and verbal communication skills, with a keen eye for detail.
- Proven experience of influencing and collaborating to achieve positive outcomes and engagement.
- Strong analytical and problem-solving skills, as well as the ability to think creatively.
What’s on Offer:
- A full-time 12-month contract in a fantastic organisation.
- Competitive Salary of £36,000.
- Hybrid working with just 2-days per-week in their London office. Would Consider Remote for Candidates outside of London.
- Great opportunity to work in an amazing organisation that helps people worldwide.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
The Network Systems Manager maintains an overview of all DCS (Data Collection System) related activity and is responsible for ensuring that the development, maintenance and technical changes are conducted succinctly and delivered successfully in line with strategic goals across the entire organisation.
Role responsibilities
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To design and deliver a roadmap for the development of the Data Collection System, in line with the Trussell Trust’s strategic goals, and in collaboration with key stakeholders.
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To manage the acquisition of DCS projects/changes, assessing value to different user groups using qualitative and quantitative analytical data to plan future support and development requirements of the system
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Project management of large scale changes to the DCS and related systems, including the creation of project documentation, providing a consistent and accessible monitoring process for internal stakeholders.
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To maintain and provide expert knowledge of the DCS across the organisation monitoring and reporting on key changes and development, user performance, stakeholder feedback and data requests.
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To work closely with the Network Services Manager in; providing a point of escalation for user and team technical support; offering support to project leads in the communicating of changes, development, testing and implementation of DCS-related activity.
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Manage the day to day relationship with the system developers (Bit Zesty) to ensure support hours are appropriately used to maintain, update and fix bugs, and that all work (including projects) is delivered within budget and in a timely manner.
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Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.
Person Specification
Technical skills and minimum knowledge:
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Cloud hosted database systems
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Technical support
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Excellent at communicating technical requirements and changes to different audiences
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Project management experience
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Ability to manage multiple projects and work to tight deadlines
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Knowledge of requirements under UK GDPR
Behaviours and competencies:
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Demonstrate a commitment to the values of the Trussell Trust
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Role models inclusive behaviour, values and leadership
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Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
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Excellent verbal and written communicator
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Ability to work effectively with different people and teams of people
The client requests no contact from agencies or media sales.
About the role
Are you passionate about women’s health and the power of communications to advocate, inform, and influence? If so, we have an exciting opportunity to join us as interim Head of Media and Communications.
In this role, you will play a vital part in the RCOG’s mission to improve the lives of women and girls around the world, through the delivery of creative communications campaigns and high-impact media stories. You will promote our guidelines, research and reports to support their use around the world to deliver high quality, safe and compassionate care for women.
Leading our busy press office, you will have opportunities to shape the media agenda on critical women’s health issues and champion the voices of women and girls through creative story-telling. Your social media expertise will ensure we are effectively listening to and engaging our members, partners and the public.
You will enjoy building and managing relationships with stakeholders to deliver opportunities for partnership working – including national health organisations, other Royal Colleges and women’s health charities. You will have excellent strategic judgement and be confident to advise senior College stakeholders on high profile and sensitive issues.
Reporting to the Director of Communications, you will line manage our Senior Media and Communications Officer and work closely with colleagues in our policy, public affairs and marketing teams to help ensure the College’s external affairs work is integrated, coherent and impactful.
Responsibilities
- Lead the delivery of our annual media and communications plan, including priority campaigns in partnership with marketing, policy and public affairs colleagues
- Oversee our busy press office, ensuring we maintain strong media relations and are achieving high impact coverage on College priorities
- Deliver proactive external communications to promote awareness and impact of RCOG programmes, projects and products
- Ensure we are effectively using our social media and digital channels to listen, engage and influence, including production of videos, podcasts and webinars, etc.
- Build strong relationships with partners and stakeholders to gather intelligence and identify partnership opportunities
- Lead on ensuring the RCOG maintains effective communications and media processes, including forward planning tools, media logs, activity summaries, and evaluation reports.
About you
This position is well-suited to an experienced communications professional who is passionate about women’s health, and the role that creative communications and campaigns can play to advocate, inform, and influence.
Requirements:
- Experience leading the development and delivery of integrated communications campaigns Excellent news sense and experience leading a busy press office covering high profile issues
- Ability to lead on and manage sensitive/ emotive/ ethical issues in a sensitive manner
- Creative and technically excellent writing skills
- In-depth experience to use digital channels to listen, engage and share information
- Confident in building partnerships and being a trusted advisor to senior colleagues
- Ability to work independently to meet deadlines, with a proactive and efficient working style
Our culture and benefits
The College offers an agile working policy meaning staff are able to work from home or in our stunning office in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- Up to 10% employer pension contribution after probation
- Enhanced occupational Maternity, Adoption, and Shared Parental leave policies
- Interest-free bike, season ticket and technology loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Free lunch (onsite only)
- Employee Support Service counselling
- Life Assurance Scheme
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site
How to apply
- To apply, please visit our website via the Apply button, or our careers site to download the full Job Description.
- Closing date: 10.00am on Tuesday 28 May 2024
- Interviews to be held in person in week commencing 3 June 2024
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Are you a creative communicator with a flair for social media and content creation and a commitment to gender equality?
If so, this could be the role for you.
The Women’s Budget Group (WBG) is the UK’s leading feminist economics think tank, providing evidence on women’s economic position and proposing policy alternatives for a gender-equal economy.
Having been through a period of growth, our small team is expanding! You will lead on content for our website, newsletter and social media channels, helping us to reach new audiences and translate complex ideas into accessible and engaging short videos, infographics and other images.
WBG is committed to diversity and inclusion. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.
Hours: Currently 30 hours per week for full pay during a pilot of working a shorter week ending July 2024. (In some organisations this is the 4 day week but at WBG, 30 hours can be worked over 4 or 5 days per week with flexibility). In the event that the shorter working week does not become permanent, hours will be negotiable between 30 hours and 37.5 hours per week. We are happy to consider flexible working arrangements and invite job share applications. Some out of hours working will be required for which TOIL will be given.
Location: Hybrid London / remote. The postholder must be resident in the UK with the right to work in the UK. Office is in Vauxhall, London. Post can be worked as office based or a mixture of office/remote working with at least two days per week in the office.
Duration: 18 month contract with potential to extend subject to funding.
Salary: £36,288 pro-rata (£29,030 for 30 hours) plus 5% pension contributions.
Line management: Reports to the Head of Communications and Public Affairs
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Breakfast/snacks
Reports to: Chief Commercial Officer
Based: Battersea Park
Salary: £40k to £45k
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid Working Pattern
DBS: Basic
Role Overview:
Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers.
This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired.
Main Duties/Responsibilities:
- Conduct research and analyse customer feedback and data to identify areas for improvement
- Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels
- Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
- Develop and roll-out relevant training models
- Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives
- Collaborate with marketing to improve digital customer service
- Monitor success and champion opportunities to consistently improve the brand experience
- Visit all services within Enable to assist with research, process implementation and relationship forming
The successful candidate will have:
- 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
- Initiative and motivation to work autonomously and drive change within the business
- Excellent interpersonal and communication skills to interact with internal and external stakeholders
- Confidence and creativity to bring new ideas to the table
- A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it
- Experience in motivating staff
- A flexible approach to working onsite in a variety of different environments
- Empathy, patience and approachability
- Ideally have read Unreasonable Hospitality!
This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Collections Development Manager
Library of the Religious Society of Friends
Salary: £48,715 per annum
Contract: Full Time; Fixed Term for two years
Hours: 35 hours per week; hours can be worked flexibly
Location: Based at Friends House, London (NW1); London-based staff may be able to work at home some of the time by agreement
We are seeking a Collections Development Manager in the Library of the Religious Society of Friends. You will manage the operation of the Library and be responsible for the ongoing acquisition and processing of printed and published material for the Library’s collections, in line with our Collections Development Policy. You will also work as part of a team to support the strategic review and development of our collections management.
This is an opportunity to use your experience and creativity to help shape the future development of our unique and important collections. You will be familiar with library and collections management and be able to manage the team and the day-to-day operation of the library. You will also contribute to strategic planning and the delivery of a development plan. You will be an effective communicator, able to build and maintain relationships with key stakeholders.
Alongside the opportunity to transform the experience of Quakers across Britain, we offer a generous benefits package. To arrange an informal discussion of the role, please contact Libby Adams via email.
For further details and to apply, please visit our website via the Apply button.
Closing date: 9am, Wednesday 5 June 2024
Interviews: In person at Friends House (NW1) on Friday 14 June 2024
Quakers have a faith commitment to equality and encourage and welcome applications from all sections of society. You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of our organisation.
Quakers in Britain is committed to safeguarding children and adults at risk and expects all of its staff and volunteers to share and uphold this commitment.
Quakers in Britain is committed to equality in all of its employment practices.
Since Rewilding Britain was formed in 2015 rewilding has moved from being a niche idea to playing a significant role in the fight against some of the biggest global challenges we face. Rewilding Britain is at the forefront of this change, acting as a catalyst for debate and action, and demonstrating the power of working with nature to build a sustainable world where people thrive.
Rewilding Britain wants to see rewilding flourishing across 30% of Britain, reconnecting us with the natural world, sustaining communities and tackling the interconnected nature and climate emergencies.
We influence policy, inspire public action and catalyse joined-up practical and financial support to help establish rewilding across Britain’s land and seas. Through our rapidly growing Rewilding Network we’re bringing together a community of rewilders - from land managers and farmers, to charities, community groups and national parks - to inspire and support each other to create a wilder, more prosperous Britain. It’s not too late - but we must act now.
We are now seeking a Digital Communications Lead (maternity cover) who will develop and deliver our digital communications to build awareness, understanding and engagement with Rewilding Britain and our mission. This is an exciting opportunity to join our fast growing charity and directly contribute to the growth of the rewilding movement.
Job purpose:
To lead the development and delivery of Rewilding Britain's digital communications output, to inform, engage and activate audiences in support of our charitable aims.
Objectives of the role:
Social media
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In line with our organisational objectives, lead on building our profile, reputation and engagement on social media with key audiences.
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Plan and deliver inspiring and effective social media content, including as part of engagement campaigns, fundraising appeals, and initiative launches, and in support of our partners and members.
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Ensure that Rewilding Britain is using the best possible tools and techniques, by drawing on your own knowledge of the digital landscape and trends and staying up to date with changing trends.
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Guide colleagues across the organisation to capture and create social content in order to maximise opportunities to engage others with rewilding
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Take responsibility for monitoring social media and community building, ensuring prompt and accurate responses to social media enquiries.
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Support with the development of social media and other digital policies and style guides.
Email marketing
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Develop and deliver a schedule of email marketing for the organisation, including for fundraising and political engagement campaigns.
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Optimise email marketing by A/B testing content regularly to maximise performance and by making design and content improvements as the digital landscape evolves.
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Use audience segmentation in support of campaigns, drawing on data from our CRM.
Website content & maintenance
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Work with the Content Manager and other team members to create new and updated web content in line with the Content Strategy, that is engaging, accurate and on-brand.
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Ensure web content is optimised for SEO and usability, advising and training staff on best practice.
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Contribute to team efforts to enhance the website as an engagement tool, including liaising with agencies where relevant.
Other
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Track, monitor and report on digital activity to prove impact and maximise effectiveness.
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Oversee/brief colleagues and freelancers, where relevant, to deliver discrete pieces of digital content for Rewilding Britain's channels.
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Contribute digital expertise to wider organisational projects and activities in support of our objectives.
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Support the team in delivering Rewilding Britain webinars and events.
Essential skills, experience and behaviours
Experience
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At least three years' experience in a digital management role in a comparable organisation, overseeing digital communications to further organisational objectives.
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Proven experience in managing social media channels in a professional role.
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Experience in producing and optimising email marketing (ideally using Mailchimp).
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Experience in managing and optimising website content.
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Familiarity with Google Analytics and digital monitoring tools.
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In-depth experience and understanding of current social and digital communications tools, landscape and trends.
Skills
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Excellent writing, editing and communication skills.
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Skills in creative content developments, such as video and photo editing, ideally using Adobe Creative Suite.
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Skilled digital planner, with a track record of inspiring and leading on digital.
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Good grasp of conservation and ecology.
Personal qualities
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Proactive, creative and flexible approach with a positive ‘can-do’ attitude.
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Self-motivated with the ability to work effectively and autonomously from home, while also working collaboratively as part of a tight-knit team.
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Highly organised, able to manage a content schedule and to plan and deliver digital campaigns.
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Has a passion for digital content and what it can achieve.
Desirable skills, experience and behaviours
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Knowledge of rewilding or nature recovery.
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Experience of working in an environmental charity.
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Knowledge of ad serving technology, paid search, display advertising and social media advertising.
This job description is not all encompassing and may change to reflect need. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes.
Terms and conditions and staff benefits
This role is as maternity cover (9 months with possibility of extension).
This is a full time 5 day (35 hour) a week position, but we are open to a conversation with candidates who are seeking a role of 28-35 hours a week.
There will be some freedom for the person to determine their own working arrangements each week, within limitations, providing the work is delivered.
The salary is £35-40,000 f.t.e. per annum, dependent on skills and experience.
Rewilding Britain employees benefit from 25 days annual leave per year (pro rata for part time roles), rising to 30 days over 5 years. A generous employer-matched pension scheme is also available.
We are a virtual team who work from home and/or co-working spaces. We will support you to achieve a suitable virtual working environment. Some meetings are held face to face across Britain, so a willingness to travel with occasional overnight stays is desirable.
We aim to hold interviews via Zoom on Monday 17 June. We are looking to appoint for the start of August.
Equality in employment: Candidates will be shortlisted and selected according to suitability for the post without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy, race, religion or belief, sex or sexual orientation.
Use of artificial intelligence tools: Rewilding Britain does not accept cover letters, presentations or answers to recruitment questions whose content is AI generated and we will actively screen for this as part of our recruitment process. Rewilding Britain does not use AI tools to review candidate applications; real people will review and shortlist applications.
Rewilding Britain is not a licenced sponsor at this time. Any offer of employment will be made subject to the provision of a valid right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for an Interim External Affairs Manager to help lead our communications activities from 24 June 2024 to 31 December, while our permanent External Affairs Manager is on sabbatical. This is a particularly exciting time to join the team, as we seek to maximise our impact ahead of the next general election and develop our strategy for the next few years.
The successful candidate will help to manage the day to day work of the External Affairs team, including supporting colleagues to enhance our reach on social media and digital channels, deliver our events programme and deepen our impact with key audiences.
You will be joining an inclusive and supportive team who welcome people from all backgrounds. What’s important isn’t your level of education or the opportunities which you have had, it’s about you and how you seize the opportunities ahead of you.
This is a diverse role and will include:
Communications and events
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Working with Head of External Affairs and Income (EA&I) to manage the External Affairs’ team’s day-to-day work, including supporting the team with social media, website and press relations
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Working with Head of EA&I to deliver communications strategy
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Overseeing and project managing the charity’s events programme
Leadership and management
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Leading External Affairs team catch ups and project planning
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Line managing an External Affairs Officer and an Intern with a focus on professional development
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Providing sign-off on a number of areas, including those that carry some risk to the charity
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Working with the Head of EA&I to collect key management information to report on the impact and reach of external affairs activities to the CEO
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Assisting with the charity’s other activities as required.
Influencing and stakeholder management
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Working with the Head of EA&I to manage and deliver the influencing strategy, including helping to deliver campaigns.
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Supporting team with public affairs engagement
Essential skills and qualities:
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A comms all-rounder who can help lead and manage our busy External Affairs team.
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Excellent written and verbal communication skills, including the ability to tell a clear story and to tailor content for different audiences.
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The ability to guide colleagues in producing a range of content for different platforms and audiences, including via social media, digital and press relations.
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The capacity to juggle competing priorities, and to help guide others in doing so.
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Strong project management, organisation and decision-making skills.
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Experience of organising events (particularly online) and an understanding of different tactics to engage audiences.
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A creative self-starter who can take the lead in identifying and acting upon opportunities to increase the impact of our communications activities.
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Strong reputation management skills.
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The ability to support and develop junior colleagues.
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An interest and/or background in campaigning.
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A commitment to equality, diversity and inclusion.
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A passion for improving the lives of people with money and mental health problems.
The client requests no contact from agencies or media sales.