Communications and engagement officer jobs in tower hamlets, london

Job Title: Member and Supporter Experience Officer

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London) 

Interview Dates: 27th and 29th May

*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role 

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. 

This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission. 

Key responsibilities 

Supporter Engagement 

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. 

• Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts. 

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. 

• Acknowledge and thank donations and other payments in a timely and personalised manner. 

Payment processing 

• Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance. 

• Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.

• Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required. 

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. 

• Support our auditors and finance team on any reconciliation or financial enquiries. 

Data integrity and CRM Management 

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. 

• Share key supporter data and insights within the organisation to elevate the supporter voice. 

• Support key supporter administration tasks (e.g. welcome pack data send) 

Problem-solving and complaints handling 

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. 

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub. 

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. 

Volunteer support 

• Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members. 

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. 

Continuous improvement 

• Input into new digital development to ensure supporters receive value, and to minimise pain points 

Other 

• Undertake such other duties as may be reasonably required of the post. 

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience 

Essential: 

• A high standard of organisational, interpersonal and communication skills. 

• An excellent telephone manner. 

• An ability to maintain high levels of accuracy at all times. 

• Ability to adapt style, tone and content to provide a tailored service to supporters. 

• Ability to show initiative and determination to investigate and solve complex enquiries. 

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. 

Desirable: 

• Proven experience of working in a busy customer/supporter service environment. 

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability.

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

We at the Foundation support the growth and sustainability of the Award around the world through expanding access, extending reach and strengthening impact, and in doing so, ensuring predictable and sustainable income.

The Philanthropy team has huge growth targets over the next 3 years in order to support the ambitious growth of the organisation. We aim to double our network of generous donors, deepen engagement with those who are long standing supporters and broaden our global network of advocates.

The purpose of this role is primarily to support the Philanthropy team with recruitment and stewardship of World Fellows; the delivery of appropriate communications material and donor relationship management. You will manage your portfolio of donors and working with existing supporters, your goal will be to deepen their connection to our cause and inspire transformational gifts that support our work.

This is a truly collaborative role which involves work closely with colleagues across the Foundation, as well as some of our key supporters, to nurture meaningful and beneficial connections.

Key Responsibilities:

• Day to day management and support of the Foundation’s World Fellowship programme and network; research, manage and develop donor relationships with a portfolio of donors.
• Plan and maintain regular contact with donors, through the use of events and relevant communications materials and publications.
• Working with the with the events team for the creation of invitation lists and event follow up.
• Independently account manage a group of donors, creating reports and other stewardship materials, and undertake day to day general relationship management.
• Undertake prospect research and the planning of relevant approaches to individuals; network mapping current donors and seeking introductions from current network where possible.
• Lead on the preparation of publications and relevant materials for all donors and supporters.
• Keep comprehensive records on our CRM, Salesforce.
• Ensure payments are requested and receipted in a timely fashion.
• Undertake any other duties as required to support the successful delivery of Fundraising Department objectives.

Senior Recruitment Officer (Attraction and Selection)

�� Location: London or Birmingham, with hybrid remote working
⏳ Hours: Full-time (37.5 hours per week). We welcome applications for 0.8 FTE and are open to flexible working (e.g. school hours)
�� Salary: £33,000 per annum (includes £2,000 London weighting)
�� Contract: Permanent
�� Start Date: ASAP, depending on candidate availability

Join us to help recruit the talent that drives educational equality

Are you a driven and creative recruiter passionate about connecting purpose-led professionals with impactful work? We’re looking for a Senior Recruitment Officer to lead on the attraction and selection of exceptional tutors who will help students across the country succeed in English and maths.

As a key member of our Operations Team, you’ll lead national tutor recruitment campaigns, guide candidates through the selection process, and manage a small team to deliver a fast, fair, and inclusive hiring experience. You’ll work with a diverse pipeline of UK-based university students, graduates, and professionals seeking flexible, meaningful work—helping Get Further meet ambitious recruitment targets that support our growth and impact.

About Get Further

Get Further is an award-winning education charity helping students from disadvantaged backgrounds to secure key English and maths qualifications. We work in further education colleges and sixth forms, providing high-impact tuition that improves student outcomes and opens doors to higher education, apprenticeships, and employment. Our programme has been independently proven to significantly improve student progress.

Key Responsibilities

As Senior Recruitment Officer, you will:

• Lead on recruitment for Tutors and Lead Tutors across subject areas and regions, ensuring recruitment targets are met
• Develop inclusive, innovative strategies to attract university students, graduates, career changers and other talent pools
• Design and deliver engaging tutor attraction campaigns, creating compelling content and managing social media outreach
• Plan and deliver recruitment events (e.g. webinars, careers fairs, university drop-ins), building strong external partnerships
• Manage the front end of the recruitment pipeline, ensuring candidates have a smooth and supportive journey
• Coordinate and oversee internal assessment centres, interviews, and scheduling
• Line manage a small team of screeners and assessors
• Use CRM systems such as Salesforce to track applicants, evaluate performance and improve the recruitment process
• Support wider organisational recruitment as required, including for central team roles

Who We’re Looking For

You’ll be an enthusiastic and strategic recruiter with a passion for educational equality and inclusive hiring. You’ll enjoy building relationships, bringing ideas to the table, and creating a brilliant experience for candidates from start to finish.

We’re especially keen to hear from candidates with experience in:

• Graduate recruitment
• University outreach and engagement
• Charity sector hiring
• Marketing or campaign management related to recruitment or education

Essential Skills & Experience

• Strong commitment to Get Further’s mission and values
• Knowledge of graduate recruitment, marketing or advertising strategies
• Previous experience in recruitment or marketing
• Excellent communication and interpersonal skills
• Highly organised, with strong attention to detail
• Able to work independently, take initiative, and solve problems creatively
• Confident using Microsoft Office, particularly Word and Excel
• A collaborative team player with a flexible approach
• Committed to safeguarding and data confidentiality

Desirable

• Experience using recruitment platforms or applicant tracking systems
• Familiarity with Salesforce or other CRM software
• Knowledge of the further education or university sector
• Experience in or passion for the charity sector

What We Offer

• ✅ 36 days’ annual leave (including bank holidays)
• ✅ Flexible and remote working options
• ✅ Professional development and training opportunities
• ✅ Termly in-person team development days in our London office
• ✅ A friendly, supportive team and a mission that matters

How to Apply

Your application must include: 

· A CV of no more than 2 sides of A4; and 

· A supporting statement which includes your answers to the following three questions: 

Why do you want to work for Get Further? (Max 250 words)

Demonstrate your experience against the following three areas (250 words each):

• Setting and achieving targets
• Delivering a 360° recruitment process
• Managing time efficiently across multiple projects

What two aspects of the role would be most challenging for you and how would you address them? (Max 300 words)

Please submit your application via our website: Jobs - Get Further by 3rd June.
Incomplete applications will not be processed. The first-round interviews will be held online w/c 10th June, followed by a second in-person interview w/c 18th June (London).

This is a UK-based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your covering email. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010. Please let us know if you require any reasonable adjustments to be made throughout the recruitment process.

We are looking for a capable and creative Content Coordinator to join our Marketing and Digital team. This is a crucial role, working across our digital channels to deliver ongoing communications and create content. You will be comfortable writing for different channels, formats and audiences, able to adapt your approach according to what’s needed. As a team, we cover a wide range of activities, and every day is different. You could be going from working on video editing one moment, to building an automated email campaign or preparing content for Instagram the next. 

The Content Coordinator manages operational and administrative activity for the content team, ensuring that things run smoothly. You will have responsibility for our content calendar, managing the shared inbox and coordinating requests from staff. You will work closely with all Marketing and Digital team members, as well as with colleagues from across the RCR, helping to deliver effective and engaging communications. 

What you’ll do

• Manage the day to day operations of our email platform, helping to develop new opportunities, build workflows and analyse engagements.
• Help to develop and deliver compelling content for our social media channels.
• Optimise and improve website content, ensuring consideration of SEO and UX.
• Edit and deliver video content for our channels, alongside other digital assets.
• Provide critical operational support for our channels, content planning and the wider team. 
• Work with colleagues across the organisation in building high quality, engaging content for audiences, using insight to drive decision making.

What you’ll need

• An interest in creating digital content that inspires, motivates and engages our audiences. 
• Excellent communication and copywriting skills, with an understanding of how to adapt your approach to suit different audiences. 
• Experience in using bulk email platforms and content management systems
• Experience in writing and creating content for social media and websites
• An interest in using audience insight to inform communications
• Ability to multitask and manage a busy workload

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain the human-animal bond. StreetVet relies on its team of over 250 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016, the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

Title: Volunteering Officer

Duration: Permanent, full-time

Reporting to: Head of Volunteering

Responsible For: All StreetVet volunteers

Works With/Key Contacts: Colleagues across the organisation, volunteers, potential volunteers

Location: Home – remote working with regular travel to visit outreach locations (mostly located in the South and East of the UK) and attend industry events for recruitment drives

Contracted hours: 37.5 hour work week (flexible working available)

Holiday: 25 days per year plus national holidays 

Salary: £30,000 - £32,000 dependent on experience

Main purpose of the role

The Volunteering Officer will be responsible for the day-to-day management of the StreetVet volunteering programme. This role will have overall responsibility for recruiting, onboarding, and supporting StreetVet volunteers as well as establishing positive working relationships with volunteers to ensure they have a fulfilling and rewarding volunteering experience.

Key Responsibilities

· Lead the recruitment and induction of volunteers.

· Provide effective and timely administration of the volunteering programme.

· Provide highly effective support to all StreetVet volunteers to ensure a positive volunteering experience and offer training opportunities to develop volunteers in their roles.

· Provide regular communication to volunteers e.g. a regular newsletter, to update them on information relevant to their volunteering and keep them up to date of StreetVet’s wider activities, achievements and plans.

· Implement initiatives to reward and recognise volunteers for their efforts and engage with national initiatives e.g. Volunteer Week to celebrate the contributions of StreetVet volunteers.

· Arrange opportunities for StreetVet volunteers to come together and share their experiences of volunteering at StreetVet.

· Work with the Head of Volunteering to implement processes to gather feedback on the volunteering experience at StreetVet (e.g. volunteer surveys, exit interviews) and create relevant action plans to continue with areas of good practice and implement suggestions/recommendations where feasible.

· In collaboration with the Head of Volunteering, provide support, training and guidance to staff managing/working with volunteers.

Please refer to the Job Description for a full list of responsibilities and the person specification.

Closing date: 1st June 2025 at 23:30pm

Applications may close before the deadline, so please apply early to avoid disappointment.

The Community Engagement Officer is an essential role in fostering strong relationships with current and prospective members of the School Library Association community. The postholder will provide frontline support, drive online and in person engagement through outreach initiatives, and contribute to the growth and sustainability of the membership base. This is an exciting opportunity for someone passionate about school libraries, education, and community-building.

With a particular focus on coordinating and supporting our Branch network, you will collaborate on initiatives for development, delivery and new projects as they come online. You will be the first port of call for advice and expertise relating to school libraries and enabling our members to more effectively support their school communities. Supporting the delivery of online and in-person networking events and workshops for members, you will work with your SLA colleagues, in particular the Training and Events Officer, to deliver a high-quality member offer and to ensure member needs are reflected in all offerings. The ability to travel to training and events across the UK is essential. Duties include:

Branch network and member support

• Work with the CEO to develop the SLA Branch Network and accompanying strategies
• Identify opportunities for developing initiatives to grow and develop the Branch network community, that will deliver on the SLA mission
• Develop strong relationships with local, regional and national stakeholders to support network growth and enable members to take full advantage of all relevant opportunities available to them
• Provide advice for SLA members on all aspects of school libraries, ensuring they are supported and can be as effective as possible in their school communities 
• Drive engagement and development of online communities as part of the branch network

 Training and events

• Work with the Training and Events Coordinator to support and deliver a calendar of exciting, engaging and informative events
• Support the delivery of online and in-person networking events and workshops with a focus on the Branch network community
• Represent the association at relevant events and for programmes (e.g., conferences, webinars, book awards) to promote membership and services
• Support training and event delivery (online and in-person), engaging and inspiring audiences as needed
• Support development of training programmes, toolkits and resources using member insight to inform

Outreach and communications

• Coordinate the mentoring scheme and ensure it is promoted effectively, with necessary support and development available to mentees and training for mentors
• Use your sector insight to identify opportunities for development of research and other initiatives, maintaining links and horizon scanning
• Provide SLA consultancy aligned with strategic approaches, supporting schools with development of their libraries, reading and information literacy provision to help children and young people reach their full potential
• Contribute to SLA communications such as TSL, newsletters, updates, and promotional materials
• Oversee the book review process in support of TSL, our quarterly journal
• Supporting management of the SLA resource library, working with colleagues to ensure alignment
• Support outreach to new audiences

Building relationships and an ability to foster collaboration and community engagement will be an important part of this role. All team members contribute to office admin, maintaining member data and general office support.

To be successful in this role you should ideally be able to demonstrate:

· experience of working in school libraries, the education sector and a strong understanding of the education landscape

· clear understanding of the curriculum and teaching and learning outcomes

· knowledge of children and young people’s literature

· experience developing and delivering inspirational training, to small and large groups, both online and in person

· experience creating training resources, toolkits and teaching and learning resources

· ability to galvanise and inspire others with flair and creativity

· the ability to manage own workload, prioritise and meet competing deadlines

· the ability to work hours flexibly around event and training delivery

An expert communicator, you will be experienced in developing relationships with a variety of stakeholders at all levels. Experience of consultancy, schools’ engagement and outreach would be advantage.

The salary for this position is £19, 594.59 (FTE £29,000) for 25 hours per week, and comes with a 6% employer pension contribution.

We are open to discussing flexible working patterns, condensed hours or other arrangements we may not yet have thought of. This is a remote working role, with monthly all team meetings which you will be required to attend, in addition to training and events across the UK. Working patterns can be negotiated. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective and  we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

Why work for the School Library Association?

We are in an exciting period of growth in the history of the SLA, with a new CEO, coinciding with the opportunity to influence a new government. Plans to redevelop our offer are in progress and you will have the opportunity to influence new approaches and ways of working. We are a small, friendly team who support each other to deliver an excellent service to our members and passionately believe in the power of school libraries to transform children and young people’s personal, social and educational outcomes.

Annual Leave is 25 days plus bank holidays. We offer free mental health support and counselling sessions and brilliant discounts with a variety of retailers including up to 40% off Vue cinema tickets through our HR partner.

About the School Library Association

The School Library Association (SLA) is an independent charity and membership organisation that believes every pupil is entitled to effective school library provision. The SLA supports all those working in school libraries. We have been representing the school library sector for more than eighty-five years, with membership to the Association thought of as essential to all those who work in and around school libraries. Membership to the SLA provides training, support in advocating with senior leadership teams, incredible discounts and collegiate networking opportunities for everybody working in and with school libraries.

How to apply

To apply please send your CV and a covering letter (no more than one page) detailing the experience you have in relation to the job description, that you can bring to this role, and how your skills align with what we are looking for. Applications without a cover letter will not be considered. We truly appreciate all applications, but due to the volume we receive, we will not be able to provide individual feedback. No agencies please

Deadline: Monday 2nd June, 9am. Please note we will be actively interviewing for this role; if you are interested apply as soon as possible as we may close recruitment early if the right candidate is found.

We are seeking a Dementia Carers Support Officer who can make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge. We are a Queen's Award winning charity with over 30 years experience of supporting unpaid carers in Redbridge. The post holder will focus on supporting carers of someone with dementia, by providing them with advice, information, referrals and access to peer social and learning activities.  The role requires an understanding of health and social care services, particularly in relation to support for unpaid carers and someone who can show compassion and understanding to carers in crises or facing complex challenges.  A key outcome is ensuring carers can live a healthy and fulfilling life alongside caring and not be at risk of acute isolation.

This is a varied role, suited to someone with the experience and confidence to lead peer groups, activities, outreach and work with professionals at all levels.  There is plenty of scope within the role to develop new services in response to carer needs.  The post holder will work within a team of Community Support Officers. This is a job-share post with an existing part-time Dementia Support Officer.  The role is based mainly in Ilford and throughout Redbridge, with some home working.

Community and Events Fundraising Manager 

Contract Type: Permanent, Full Time, 35 hours per week

Salary: £44,168 - £46,493 per year with excellent benefits 

Location: London, UK subject to the right to work. 

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid  is located at Canary Wharf, London and this will be your location and contract base.   

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.  

About WaterAid:  

Want to use your skills in community and events fundraising skills and play a vital role in making clean water, decent toilets and good hygiene usual for everyone everywhere?  

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.  

Join WaterAid as our Community and Events Fundraising Manager to change the world for millions of people so they can unlock their potential, break free from poverty and change their lives for good. Change starts with water – change starts with you.  
 

About the team: 
This role is in the Community, Events and Education team who sit within the Mass Engagement department. The team manage and deliver a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to a busy community fundraising programme, our volunteer Speaker Network and an education engagement programme.  
 
The team delivers far more than income by deepening the engagement of new and existing supporters and raising awareness of WaterAid’s work.  

About the Role:  
As our experienced Community and Events Manager, you will manage our community and events fundraising at WaterAid, taking ownership of how this programme grows and evolves. Working closely with the Community, Events and Education Team Lead, you’ll shape and deliver an ambitious strategy across our third-party events portfolio, bespoke virtual fundraising products, DIY fundraising, community and schools fundraising. 

With the freedom to explore new ideas and approaches, you'll help shape the future of our community and events programme. Building on strong foundations and with clear potential for growth, you’ll be instrumental in expanding our reach and generating essential funds to provide clean water, decent toilets and good hygiene to the communities where we work. 

You’ll also lead and support a talented team of two fundraisers, guiding their development and fostering a collaborative, high-performing environment. This role  
offers real opportunity to make a lasting impact and drive meaningful change. 

About you: 

We’re looking for an ambitious and proactive fundraiser with experience in community and events fundraising. You’ll have a strong track record of raising income and delivering successful events and community activities, along with the tenacity to spot opportunities and the curiosity to test and develop them for maximum impact. 

Requirements

To succeed, you’ll also need: 

• Proven experience and solid knowledge of community and events management and delivery 
• Excellent project and time management skills, able to juggle priorities, handle pressure, and meet tight deadlines 
• Energy, enthusiasm, and determination to deliver against ambitious targets 
• A willingness to take risks, learn from setbacks, and grow from experience 

Closing Date: Applications will close at 12:00PM UK Time on 04 June 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Looking for a Media & Stories Officer to join our dynamic External Engagement team. You'll be at the heart of our media and storytelling efforts-shaping narratives, managing our press office, and amplifying the voices of the people we support. This is your chance to use your media expertise to drive real change. You'll craft compelling stories, build strong relationships with journalists, and help influence public opinion and policy.

Main Duties
Deliver impactful media coverage aligned with strategic goals
Lead day-to-day press office operations
Develop and implement media strategies and campaigns
Handle media crises with professionalism and poise
Source and shape real-life stories from our services
Build trusted relationships with journalists and media outlets
Work closely with digital and marketing colleagues for integrated campaigns

The successful candidate will be able to demonstrate
Experience in a busy press office environment
A sharp news sense and creative flair for storytelling
Excellent writing and communication skills
Confidence juggling multiple deadlines and priorities
A collaborative spirit and relationship-building skills
Experience in the charity sector or third sector
Knowledge of the education, justice or housing sectors
Experience with integrated communications campaigns
A passion for social justice and amplifying unheard voices

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience or get in touch for more information.

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Sepsis Research, FEAT is a dynamic and ambitious charity dedicated to combating sepsis through awareness, innovative research, and community support. Founded in 2013 by a sepsis survivor, Sepsis Research FEAT is dedicated to combating sepsis through awareness, innovative research, and community support. The charity funds world-leading research to improve sepsis outcomes, runs public awareness campaigns, and engages with patients, carers, and healthcare professionals. Recent achievements include identifying top research priorities with the James Lind Alliance and delivering educational initiatives across the UK. Their vision is to #stopsepsisnow and make significant strides against this 'hidden killer'. We are currently seeking a visionary and strategic leader to join our team as CEO (Freelance), with the goal of scaling our operations and increasing our annual turnover from £300k to £1M by 2030.

Key Responsibilities:

· Advocacy and Representation: Act as the public face of the charity, representing its interests at events, in the media, and with policymakers.

· Strategic Leadership: Develop and implement a comprehensive growth strategy to achieve the charity's financial goals.

· Fundraising and Development: Lead fundraising initiatives, including donor engagement, grant applications, and corporate partnerships.

· Financial Management: Oversee the charity's financial health, ensuring effective budgeting, financial planning, and reporting.

· Team Management: Inspire, mentor, and manage a dedicated team of staff and volunteers, fostering a positive and productive work environment.

· Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including donors, partners, and the community.

· Operational Oversight: Ensure the efficient and effective operation of the charity, including program delivery, compliance, and risk management.

Qualifications and Experience:

· Proven experience in a senior leadership role, preferably within the non-profit sector.

· Demonstrated success in fundraising and revenue generation.

· Strong financial acumen and experience in financial management.

· Excellent communication and interpersonal skills.

· Ability to think strategically and drive organizational growth.

· Passion for the charity's mission and values.

Personal Attributes:

· Visionary and strategic thinker

· Inspirational and motivational leader

· Strong ethical standards and integrity

· Collaborative and team-oriented

· Resilient and adaptable

We are seeking a dynamic and skilled PR & Media Officer to join our team. This role requires a creative thinker with excellent communication skills who can manage media relations and promote our initiatives through various channels.

Responsibilities

Press

• Field enquiries from stakeholders including journalists and police forces
• Write press releases and media statements and share these when appropriate via digital & social
• Support the team with the rewards process and promotion
• Draft assets for press
• Be part of the on-call rota system currently 1 week in 7 (training and support provided)
• Effectively manage Vuelio to manage the daily tagging, produce media reports demonstrating PR coverage for all campaigns in a timely way.

Digital

• Develop and update content for website news pages and social media platforms
• Spot trends and advise the team regarding innovative new ideas for PR & Media to share with the team

PR and Publications

• Produce, edit and distribute updates and materials for external and internal audiences, dealing sensitively with those whose personal experiences might be featured
• Provide communications support for regional managers along with other internal staff and teams in addition to police and business development campaigns
• Manage external freelancers and agencies as needed to agreed deadlines and budgets
• To lead on editing, co-ordinating and organising the editorial, design and production of corporate publications
• Ensure all publications are in line with brand and changing needs of the charity and to be delivered in a timely via post and digitally.

Brand

• Ensure Crimestoppers consistent branding is used along with the style and tone of voice
• Manage on a weekly basis the brand inbox queries
• Extend the network of journalists both regionally and nationally
• Plan/create multi-media communications material

Experience

• Minimum 2 years experience working in media relations and PR or related fields (Essential)
• Client, journalist and/or supplier management (Essential)
• Experience of PR & Communications software (e.g. Vuelio) (Essential)
• Digital & Social Media experience (Essential)
• Excellent written communication skills online and offline (Essential)
• Strong organisational, time management and prioritisation skills (Essential)

If you are a motivated individual looking to make an impact through effective public relations, we encourage you to apply for this exciting opportunity as a PR & Media Officer. For full details, please see our website.

To apply, please submit a CV and covering letter.

The Society of Chemical Industry (SCI), a registered charity, is an international forum where science meets business. Established in 1881 SCI’s main charitable objective is to accelerate science out of the laboratory to address the key societal challenges facing society today. SCI does this by facilitating open innovation, identifying and promoting emerging technologies in the areas of climate and planet and health and wellness, and by providing support for the next generation of scientists and engineers.
Core to delivery of the Society’s mission is a growing portfolio of research journals that publish applied research across a broad range of sciences: from Agriculture to Energy and Material Science to Biotechnology.

The Role:

SCI is looking for a highly motivated and experienced Senior Press Officer to lead on its external and social media engagement strategy. 

You will lead SCI’s engagement with media outlets – including national papers, trade publications and broadcast – to increase our public profile, promote our work and build support for our campaign to accelerate the commercialisation of the UK’s science base. 

You will manage SCI’s press office on a day-to-day basis – scanning the media and political landscape to find opportunities for SCI to leverage its unique expertise and perspective as an organisation at the intersection of science and business.  Part of the role will include public affairs (20%) where you will also support SCI’s Head of External Affairs with political engagement as required – coordinating and facilitating SCI’s engagement with key politicians and political contacts. 

This role is suited to someone with at least 3 years of professional experience in communications, with an excellent news sense and a solid contact book of journalist contacts. 

Responsibilities:

• Closely monitor the news agenda, seeking out opportunities for SCI to comment on fast-moving events and raise the profile of our policy positions and significant research into the potential of the UK’s science base.

• Develop and build national, trade and regional media contacts, hosting journalists at SCI offices in Belgravia.

• Establish KPIs for SCI’s media engagement and monitor and demonstrate progress in meeting them.

• Work with the Social Media team to develop and draft content related to our policy priorities for our social media channels.

• Support the wider team on other ad hoc tasks such as political monitoring and public affairs support.

Knowledge, skills and experience required for this position

• A demonstrable passion for and understanding of science, its purpose for the economy and society, and communicating that to public and political audiences.

• Minimum of 3-5 years in a press office or media-related environment.

• Confident in working in a fast-paced environment and ability to be quick and agile in responding to news opportunities as they arise. 

• Well-developed interpersonal and communication skills. Able to quickly establish rapport and build strong collaborative relationships. 

• Excellent time management skills: ability to work to tight deadlines and prioritise workload.

• A strong team player who is also a self-starter who can work independently and confidently. An attitude that actively seeks continuous self-development and ways of doing things better.

• Excellent written communication skills and the ability to condense complicated subject matter into succinct, accessible copy. 

Benefits

• Competitive salary of £45-50,000 pa (FTE), 25 days holiday, plus bank holidays.

• Market leading pension plan.

• Opportunities for career growth and advancement.

• Dynamic and collaborative hybrid work environment (office days Tues-Thursday).

About The Role
Closing Date: 20th May

Location: Though this is a predominantly home-based role, you will get lots of opportunities to get out and about to produce content with our incredible storytellers, supporters, volunteers, and staff. This will involve frequent trips to London, to our offices and events. Due to the reactive nature of social, this may occasionally be required at short notice. Therefore, our preferred candidate will be based in London or nearby.
Are you passionate about creating engaging content and building vibrant online communities? We are looking for a Social Media Officer to help shape and deliver our day-to-day social media activity, reaching and inspiring audiences through powerful storytelling and meaningful engagement.
Working as part of a dynamic team, you will develop compelling content across our key social channels, provide excellent community management, and collaborate across the organisation to ensure social media is used effectively and strategically.
In this role, you will play a key part in helping us meet our campaign, team and organisation-wide goals, always guided by data, insight and impact.
You will seek out and share stories from people affected by dementia, creating social content that connects emotionally and informs powerfully. You will stay on top of trends and spot opportunities to boost engagement, finding creative ways to highlight the impact of dementia and the hope we provide through support, research, and campaigning.
If you are a creative thinker with a passion for people, purpose and social media, we would love to welcome you to our team and continue our exciting journey together to make the greatest possible difference for those affected by dementia.
About you
Can you stop people from scrolling on social media?

- We’re looking for a self-motivated, proactive individual with a passion for social media and experience working across accounts with high volumes of user engagement. You’ll know how to create channel and audience-specific content that maximises user engagement and have a talent for spotting trends and opportunities to ensure we stand out from the crowd.
- The ideal candidate will have proven experience in managing active social media communities and understand the value of nurturing online audiences through considered community management approaches.
- You will be confident creating a range of impactful visual assets (graphics, video, photo), and really understand how to get the best results in each placement. You’ll be a great communicator with the ability to tell a great story via social content, adept at writing engaging copy, but also able to manage sensitive conversations on social.
- Brilliant interpersonal skills are also key to allow you to develop great relationships with internal teams and to work closely with people affected by dementia. Whether it’s a person with the condition themselves, a carer or someone who’s lost a loved one, you’ll be able to bring their experiences and stories to life through our channels.
- Lastly, a particular interest in using analytics tools to drive performance through data and insight is essential. You’ll be confident creating reports that align with strategic objectives and demonstrate business impact.

Position: Senior Business Intelligence Analyst (Digital and Engagement)
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project. 

Our Senior Business Intelligence Analyst – Digital and Engagement sits within the Business Intelligence – Engagement team.

This role is focused on providing advanced data analysis and strategic support to enhance the MS Society’s marketing, engagement, and fundraising efforts, with a focus on digital and content optimisation.

This role involves utilising advanced analytical techniques, managing complex data projects, and developing insightful reports and dashboards.

The role will work closely with our Digital, Content, and Marketing teams, in leading data initiatives that improve data-driven decision-making and optimises engagement, marketing, and content across all channels.

Additionally, this role provides mentorship and guidance to colleagues in the wider organisation, fostering a culture of continuous improvement and data excellence.

This role is responsible for:

• Analysing audience behaviour, campaign, channel, and content performance, and engagement trends to support decision-making. Using advanced techniques like predictive analytics to identify optimisation opportunities.
• Working closely with the Digital and Content team to develop data analysis strategies that align with our goals.
• Creating and maintain dashboards and reports, using tools like Google Analytics, Google Tag Manager, and Power BI to track and present analysis clearly to stakeholders.
• Guiding and mentor colleagues, sharing knowledge and best practices in data analysis to enhance team capabilities.
• Ensuring the accuracy and integrity of our data by conducting regular audits and supporting data cleansing efforts.
• Contributing to continuous improvement efforts to improve analysis and reporting, staying up-to-date on the latest tools and practices in digital data analysis.

For this role we’re looking for:

• Experience in data analysis or business intelligence roles,
• Experience with digital channel analytics (social media, websites, email) and content optimisation e.g. through A/B testing and conversion analysis.
• Experience in advanced analytics techniques to optimise engagement and marketing strategies.
• Technical expertise in data analysis, manipulation, and visualisation using tools like Google Analytics, SQL, Power BI
• Knowledge of data governance and privacy regulations (e.g., GDPR).

Closing date for applications: 9am on Monday 2 June 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.