Communications and fundraising assistant jobs
Are you passionate about inspiring people to support a great cause?
As a Public Fundraising Assistant, you’ll help deliver engaging face-to-face and telephone fundraising campaigns to grow Dogs Trust’s supporter base. Working in our Public Fundraising team, you’ll play a key role in helping us care for thousands of dogs across the UK.
What does this role do?
As a Public Fundraising Assistant, you will:
- respond to public enquiries, complaints, and donation updates related to face-to-face fundraising, ensuring all communications reflect the Dogs Trust brand, tone, and procedures.
- liaise with fundraising agencies to monitor campaign performance, resolve incidents or complaints, and ensure all campaign requirements are met.
- support quality assurance by reviewing mystery shop reports, visiting fundraising sites or agencies, and providing feedback to improve performance.
- assist with administrative and campaign support tasks, including managing fundraising materials, handling database queries, and helping with copy and proofing when required.
This role is being offered as a fixed term, family leave cover contract until December 2026.
Interviews for this role are provisionally scheduled for Tuesday 2nd December 2025.
Could this be you?
To be successful in this role, you'll need exceptional attention to detail, strong organisational skills, and the ability to communicate clearly and diplomatically with a wide range of people. Confident on the phone and in writing, you’ll handle enquiries with professionalism and empathy. Proactive, team-focused, and committed to the aims and values of Dogs Trust, you’ll help ensure our fundraising runs smoothly and effectively.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We have an exciting opportunity to join our team to provide administrative and event delivery support across all event and fundraising activities. This will include a wide range of admin and support tasks pre-event, onsite and post-event for the BOA’s flagship event, BOA Annual Congress, and other educational, social and fundraising events, both face to face and virtual, delivered by the team. In addition, the postholder will be responsible for maintaining comprehensive administration systems across the events and fundraising team, corresponding with members, Stakeholders, delegates, fundraisers etc, using the CRM database, updating event and fundraising content on the BOA website, and supporting content creation for social media.
If you are a proactive individual with drive and enthusiasm looking for a new challenge, have an interest in events and fundraising and would be keen to work for a membership organisation involved in supporting trauma and orthopaedic surgeons and care for orthopaedic patients we would love to hear from you.
About you
- Able to establish good relationships with people at varying levels of seniority, including clinicians, expert advisors from the Council and subcommittees, and external stakeholders and organisations.
- Ready to get stuck in and capable of undertaking multiple tasks or projects at any one time
- Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately
- Comfortable with handling multiple issues and flexibility to adapt if priorities change or opportunities emerge at short notice.
- Proactive and keen to make a difference while appreciating the importance of sound project management and an eye for detail
- Good organisational skills and time management with ability to prioritise and independently work to deadlines
- Strong attention to detail and ability to achieve high standards of work with little supervision.
- Confident learning and using IT and online systems, including CRMs
What we can offer you
- Good team working environment
- 25 days paid holiday + bank holidays and up to 4 Association closure days.
- Enhanced contributory pension scheme & other leave entitlements.
- Employee Assistance Scheme
- Benefits platform.
We are fully committed to equality and diversity and will assess your application based on your experience, skills and suitability to the position only
About us
Around 10 million adults and 12,000 children, have a musculoskeletal condition in the UK today. We are a professional membership organisation and registered charity with the mission of ‘Caring for Patients, Supporting Surgeons’ working with our members to deliver excellence in surgical care and restore pain free mobility.
Our activities include influencing and engagement, professional practice, research and training and education. We have over 5,000 members worldwide, the majority based in the United Kingdom and Ireland. Membership is made up of consultants (active or retired), surgeons in training and staff and associate specialist grades (SAS).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is a hands-on and varied role for someone who enjoys planning, organising, and making things happen. You’ll take the lead on delivering Day One’s events programme from fundraising challenges and third-party events to awareness and engagement activities that raise our profile and connect new people to our cause.
Your main focus will be on logistics, planning, and delivery ensuring each event runs smoothly, safely, and reflects Day One at its best. You’ll also be developing new opportunities, or supporting engagement events such as Major Trauma Awareness Week and campaigns that complement our services and mission
Reporting to the Head of Public Fundraising you will champion Day One’s values and behaviours, working collaboratively across teams to ensure that all our internal and external events reflect our mission and priorities.
You will bring a positive, proactive, and resilient approach, with the ability to innovate, influence and drive results. You’ll also play a key role in shaping our future plans, helping us grow our income in the years ahead as we develop and roll out our new organisational strategy.
The post holder’s primary duties and responsibilities are as follows:
Fundraising & Third-Party Events
- Plan, coordinate, and deliver Day One’s calendar of fundraising events, including challenge and third-party activities.
- Grow opportunities for individuals, teams, and partners to take part in events that raise funds and awareness.
- Manage event logistics, budgeting, risk assessments, and delivery on the day with our preferred suppliers.
- Steward flagship event participants, such as those taking part in the London Marathon and Great North Run.
- Ensure participants from other challenge events are handed over smoothly to the Relationship Fundraiser and Fundraising Assistant, who will lead on their stewardship and follow-up.
Awareness & Engagement Events
- Work closely with the Marketing & Communications Officer to plan and deliver awareness and engagement events such as exhibitions, conferences and networking events.
- Lead on all logistics and coordination from venue bookings and set-up to equipment, displays, and volunteer support.
- Represent Day One at events, helping to raise our visibility and strengthen relationships with partners, supporters, and professionals.
- Support the Marketing & Communications Officer with the delivery of campaigns like Major Trauma Awareness Week and other activities that raise Day One’s national profile.
Planning & Delivery
- Develop and maintain event plans, schedules, and budgets, ensuring events are efficient and well-organised.
- Build strong relationships with suppliers, venues, and event organisers to ensure value for money and quality delivery.
- Review and record event outcomes to support learning, improvement, and future planning.
- Balance multiple projects moving seamlessly from one event to the next or planning ahead for the year-round events calendar.
Teamwork & Values
- Work collaboratively across fundraising and communications to deliver joined-up campaigns and consistent messaging.
- Champion Day One’s values and behaviours, ensuring every event reflects our mission and priorities.
- Bring a positive, proactive, and flexible approach ready to problem-solve, adapt, and make things happen.
- Play an active role in helping Day One grow its reach and income as we deliver our new organisational strategy.
Please refer to the attached recruitment pack for more information. If you think you could be the right person to fulfil the exciting responsibilities of this role, please apply.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Closing Date – Tuesday 9th December
First round interview Monday 15th December - virtual
Second round interview in-person, date TBC
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
Head of External Engagement
Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.
As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.
Key responsibilities include:
• To lead, manage and report on the work of the External Engagement team.
• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.
• To oversee delivery of our first ever Fundraising Strategy.
• To be the charity’s principal Press Officer, and to support the Chief Executive
• as the charity’s principal spokesperson.
• To oversee the charity’s growing programme of events.
If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!
Clergy Support Trust is the largest charity focused on the wellbeing of Anglican clergy and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Liverpool Zoe's Place continues on its exciting journey to a brand new, state-of-the-art hospice, and following a period of increased profile across all media platforms; now is a really exciting time to join our team as our Senior Marketing Coordinator (Maternity Cover).
Over the coming 12 months you will manage all of our social media content and campaigns, lead on graphic design for our fundraising and service delivery campaigns, help us to keep in touch with families, supporters and stakeholdes, and contribute to our renaming and rebrand process which is getting underway in early 2026.
Working alongside a passionate, committed and highly-skilled team of nurses, health case assistants, specialists, fundraisers, administrators and other professionals, you will help to ensure that Liverpool Zoe's Place continues to deliver outstanding care to young children with complex conditions, and their families.
Liverpool Zoe's Place has been on an incredible journey over the past 18 months, raising more than £7.5million in 31 days and launching the programme of works that will lead us to our new home in West Derby, and one of the best childrens' hospices in the world.
If you have experience of managing social media, graphic design and comms, and you're ready for a new challenge, we would love to hear from you.
Liverpool Zoe's Place provides respite, palliative and therapeutic care to babies and young children with complex needs, and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wallace & Gromit’s Grand Appeal is seeking a talented individual to fill a brand-new role in our fundraising team: Individual Giving Assistant.
This role is a fantastic opportunity for an individual with great attention to detail to start or further their fundraising career in a fast-paced, ambitious and creative charity by bringing their skill and passion for people to a role that makes a real difference every day.
- You'll play a vital part in the smooth running of our Individual Giving and supporter care operations, helping manage donations, lotteries, raffles, legacies and in-memory giving.
- You’ll help deliver our ambitious fundraising programme and inspire more people than ever to support our work, while delivering exceptional support to our incredible community of fundraisers and donors.
- You’ll keep our donor database accurate and compliant.
- You’ll help make sure our fundraising runs efficiently across the charity.
Above all, you’ll help ensure every supporter and donor feels part of something extraordinary.
The client requests no contact from agencies or media sales.
About Arthritis Action
Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.
Purpose
The Executive Assistant (EA) will serve as the right hand to the CEO, Deputy CEO and Head of Finance & Operations (Executive Management Team – EMT) ensuring efficient day-to-day operations, handling high-level administrative support, and enabling the EMT to focus on strategic priorities.
This role demands high standards of organisation, confidentiality, professionalism, and discretion, given the EA’s access to sensitive information, strategic discussions, and senior-level correspondence. The EA will work closely with internal and external stakeholders, including staff, trustees, donors, and partners, requiring sound judgement, diplomacy, and excellent communication skills.
This is a dynamic role in a fast-paced, purpose-driven environment — ideal for someone who is solutions-focused, aligned with our mission, and thrives in a collaborative, small-team setting.
Key Responsibilities – This is a new role for Arthritis Action, giving you the opportunity to bring your expertise to help us shape the role. The role will include but not be limited to:
Executive Support
- Provide high-quality administrative support to the EMT for internal and external meetings and events, including diary management, communications, organising logistics (room/venue bookings, catering, etc.), travel planning, speaking engagements and meeting coordination
- Draft correspondence, reports, presentations, and meeting agendas
- Maintain accurate and organised digital and physical files
- Assist with EMT expense claims
Board, Committees & Stakeholder Coordination
- Schedule and organise board and committee meetings
- Prepare and circulate agendas, papers, and minutes
- Support on trustee recruitment as required, including making arrangements for interviews
- Support trustee onboarding, record keeping, and compliance with charity governance requirements
- Liaise with board members and key stakeholders on behalf of the EMT
- Maintain statutory records and assist with annual reporting
Project, Fundraising & Operations Support
- Support EMT as they work with trustees and the team to develop our 2027-2030 strategy
- Aid the preparation of our 85th Anniversary in 2027
- Track deadlines and follow up on action items for the EMT
- Support on special projects, events, and fundraising initiatives
- Conduct research and prepare background materials as needed
- Assist with a large-scale digital file organisation and clean-up
PERSON SPECIFICATION
EXPERIENCE & SKILLS
- Essential
- Proven experience supporting a senior executive or leadership team.
- Outstanding organisational and time-management skills.
- Excellent oral and written communication skills including the ability to write in Plain English for a range of audiences.
- Tech-savvy with strong proficiency in Microsoft Office and scheduling tools.
- Discretion, reliability, and a high level of emotional intelligence.
- Ability to work independently and manage competing priorities.
- An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
- Desirable
- Experience in a nonprofit of charity setting
- Database experience
- Event planning or fundraising support experience
ATTRIBUTES
- Essential
- Excellent organisation and interpersonal skills.
- A self-starter, able to work on own initiative where required.
- Enthusiastic team-player with a can-do attitude.
- Able and willing to travel within the UK.
- Proven experience supporting a senior executive or leadership team.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.



The client requests no contact from agencies or media sales.
Doorway is a registered charity that has been supporting young people who are homeless/at risk of homelessness for 28 years, across Warwickshire. We are moving into an exciting phase of innovation and development as we set our strategy for the next three-five years.
We are seeking a dynamic, creative and strategic individual to contribute to our development and help us to achieve our goals. Ensuring that we go from strength to strength and have a sustainable future, through successful income generation and brand visibility.
The ideal candidate will be proactive, have excellent organisational and communication skills, with the ability to build relationships with donors, sponsors and partners. A motivated experienced individual with the ability to work in a fast paced environment, delivering fundraising and income generation activities on time.
Join us to bring your experience, passion, and ideas to help make a real difference to the lives of our young people.
Our mission is to give homeless young people a future through advice, accommodation options, support and life skills development.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is an exciting brand-new position within our growing Public Fundraising team supporting on our Individual Giving, Community Fundraising and Sports & Challenges programme. NB. We do not expect you to have experience in all three areas (Individual Giving, Community Fundraising and Sports & Challenges).
This role will contribute to the delivery of our Public Fundraising activity, helping to maximise income and create a great supporter experience for both new and existing supporters.
You’ll project manage fundraising activities and supporter journeys from start to finish, delivering them on time and in line with annual plans and budget. You will analyse and evaluate activity so that we can inform future plans and support the annual planning of the team’s activity.
You’ll have strong relationship-building skills and the ability to communicate effectively with our supporters across a range of channels, including mail, e-mail, telephone and face-to-face. You will also be able to work collaboratively with the Communications, Corporate, and Digital Engagement teams on a variety of projects.
This is an exciting opportunity for someone looking to progress in their fundraising career or wanting to bring their experience and transferable skills into the charity sector.
Please apply directly via CharityJob including an up-to-date CV and a personalised cover letter (of no more than two A4 pages) detailing your suitability for the role as per the job description and person specification.
Please apply directly via CharityJob including an up-to-date CV and a personalised cover letter (of no more than two A4 pages) detailing your suitability for the role as per the job description and person specification.
NB only applications with a CV and suitable cover letter will be reviewed for shortlisting.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising & Marketing Manager
Location: Remote (UK-wide)
Salary: Up to £40,000 (DOE), 4 days considered
Reports to: CEO
Closing date: Friday 29th November at 12pm
Bamboo Fundraising Recruitment are delighted to be partnered with REMAP to find their next Fundraising & Marketing Manager.
They’re a unique national charity that designs and provides bespoke equipment and adaptations to help disabled people live more independent, fulfilling lives… all free of charge.
Every single item they create is one-of-a-kind, made by a UK-wide network of brilliant volunteer engineers, craftspeople, and innovators. And now, they’re looking for a creative, strategic, and passionate Fundraising & Marketing Manager to help them reach even more people who need their life-changing support.
The Role
This is a hands-on, high-impact role leading both fundraising and marketing at the heart of a growing charity. You’ll be responsible for building their profile, diversifying income streams, and developing powerful communications that showcase REMAP’s extraordinary impact.
You’ll work closely with the CEO and a small, passionate team - including a Communications Officer and Public Fundraising Officer - to deliver bold strategies that strengthen their brand and financial sustainability.
What You’ll Do
- Develop and deliver an inspiring fundraising strategy spanning trusts, corporates, individuals, legacies, and community giving.
- Build and nurture lasting relationships with funders, partners, and supporters.
- Oversee marketing and communications, ensuring our story reaches and moves the audiences that matter most.
- Champion our brand, raise national awareness, and create digital campaigns that celebrate innovation and inclusion.
- Support and empower volunteers, staff, and supporters to become part of REMAP’s movement for independence.
- Embrace digital innovation - from AI tools to CRM insights - to drive smarter, more impactful fundraising and marketing.
Who You Are
- A skilled fundraiser with a track record of winning grants and developing diverse income streams.
- A confident communicator and storyteller who can turn complex ideas into compelling narratives.
- A creative marketer who knows how to build visibility, engagement, and trust.
- Collaborative, proactive, and comfortable working across a national network of passionate volunteers.
- Driven by purpose - and inspired by innovation, equality, and inclusion.
Why REMAP?
You’ll be part of a close-knit, forward-thinking team that values creativity, compassion, and impact. You’ll help power a movement that combines engineering brilliance with human kindness - transforming thousands of lives each year.
Sound like your kind of challenge?
Join and help make independence possible for everyone.
Apply by Friday 29th of November at 12pm
For an informal chat about the role, apply with your CV and a team member will reach out
Apply with your CV and a team member will reach out to book in a conversation.
The role is to support the Head of Fundraising Volunteering and Communications to achieve the overarching fundraising strategy, maximising opportunities for income generation as well as strategic aims for SIFA Fireside.
As part of a small team, the post holder will be responsible for managing all supporter and donation information on the fundraising database, regularly importing payment data from a range of sources and leading on the monthly reconciliation process. The post holder will also provide data selections and reports for SIFA Fireside’s supporter mailings and campaigns. When required, they will co-ordinate and support campaigns
Key tasks:
1. Planning and delivering fundraising projects and campaigns, awareness events and legacy campaigns.
2. Building and maintaining excellent relationships with donors including regular Open Weeks.
3. Working with the Communications Assistant to produce assets and distribute social media content related to fundraising.
4. Supporting with managing fundraising volunteers to include Corporate Volunteer Teams and conversion to individual givers.
5. Maintaining fundraising webpages and maintaining external donation platform accounts.
6. Managing and updating fundraising resources and literature including digital, print, t-shirts, and collection tins.
7. Overseeing the recording of all payment and donor data in our CRM database Beacon, including importing donations from a range of platforms.
8. Overseeing the processing of Gift in Kind donations, running associated campaigns and scheduling callouts for needed items.
9. Managing the storing of Gift Aid declarations, talking to donors knowledgeably about tax effective giving and submitting monthly Gift Aid submissions to HMRC via Beacon.
10. Producing and monitoring fundraising KPIs.
11. Acknowledging all donations, new and cancelled regular donors and external fundraisers and providing stewardship with external fundraising events and collections.
12. Monitoring the fundraising inbox and distributing supporter communications via email and MailChimp, while managing supporter contact consent and updating SIFA Fireside’s mailing list.
13. Ensuring work is carried out in accordance with the fundraising regulator and GDPR and always working within charity legislation and best practice.
14. Providing support to the Head of Fundraising and Communications with ad hoc requests for data on finances, donors, and charity services.
15. Undertaking any other reasonable duties that may be required to support the admin team.
*This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression.
Working conditions:
The Fundraising Officer post will be based at 48-52 Allcock Street, Digbeth, Birmingham B9 4DY, however there can be some flexibility dependent on the weekly schedule and agreement with your line manager.
To Challenge and address the systemic causes, and the effects of homelessness in collaboration with our partners

The client requests no contact from agencies or media sales.
Jerry Green Dog Rescue is looking for an inspiring, self-motivated and target-driven Fundraising and Volunteer Manager who can hit the ground running. You will oversee Community Fundraising and Volunteering at Jerry Green Dog Rescue, and will be instrumental in setting the future strategy for Community Fundraising from individuals, groups and corporates, as well as leading on the Volunteering strategy for across the charity.
This role is Hybrid – minimum 1 day per fortnight at one of our centres (Nottinghamshire, North Lincolnshire, South Lincolnshire), with travel across our regions to support your team and visit our centres and shops as required. You will manage 2 x Volunteer and Community Fundraising Officers and 1 x Volunteer Administration Assistant.
As the Volunteering and Community Fundraising Manager you will be responsible for:
· Developing and defining the Community Fundraising strategy and Volunteering strategy, with income stream responsibility for Community, Corporate, Third Party and Virtual Products.
· Implementing excellent supporter experience across community fundraising and volunteering.
· Leading on exciting projects such as the growth of our Virtual Products and Third Party event offering for supporters.
· Inspiring and motivating your team of talented individuals to achieve their objectives, instilling a culture of trust, innovation and being solution-focussed.
· Working collaboratively across the organisation, and as part of the ‘Leads’ group to achieve the aims of our organisational strategy
· Acting as an ambassador for Jerry Green Dog Rescue, and living our values in everything you do, with your colleagues, supporters and volunteers.
· Keeping up to date with sector trends across community fundraising and volunteering, and ensuring adherence to relevant legislative requirements.
This is an exciting time to join our team. We are coming to the end of the first year of our 5-year strategy, and with much of the groundwork in place there is now a real opportunity to make a step change in income growth and building a strong volunteer network.
We’re looking for someone with previous experience within either Community, Events or Corporate fundraising with a track record of achieving or exceeding income targets, as well as a strong understanding of Volunteer management. Above all, you’ll share our belief that every dog deserves kindness, compassion, and a home of their own. A full valid driving licence will be needed to undertake this role.
Benefits include
· 33 days annual leave
· Hybrid and flexible working arrangements available
· Employee Assistance Programme
· Discounts through Bright HR, Charity Workers and Give As You Live platforms
· NEST pension
· Potential Salary sacrifice offers
All dogs deserve a good life and a safe, loving home. We exist to find safe, loving homes for dogs and to support people to give their dogs as good a life as possible
The client requests no contact from agencies or media sales.
Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;
Location: North East London
Contract: Full Time, Permanent – 37.5 hours
Salary: £27,900pa to £29,700pa – depending on experience
Closing Date: Wednesday 26th November
Why this role matters
We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.
This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.
What you’ll be doing
As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.
Your key responsibilities will include:
- Making sure every supporter feels heard, valued, and appreciated
- Managing donation processes and supporter communications with care and efficiency
- Supporting the team with admin tasks that keep everything running smoothly
- Working closely with colleagues across teams to create a brilliant supporter experience
- Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
- Review and refresh “thank you” materials, communications and processes.
- Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
- Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.
What you’ll bring
We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:
- Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
- Strong communication skills and a real empathy for people
- Good working knowledge of online fundraising
- Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
- A positive attitude and a willingness to pitch in
What’s in it for you
The chance to be part of an organisation that’s making tangible impact
- Supportive, inclusive team culture
- A working environment where new ideas and testing new things is strongly encouraged.
- Hybrid/flexible working options
- Opportunities for training, learning and growth
- 7% employer pension contribution
- 25 days’ annual leave
How to apply
If this sounds like your kind of role, we’d love to hear from you.
You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD
If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)
A note on equity
We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.
Let's build your legacy together
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Growing up in today’s world is hard. At Youth Talk, we’re determined that every young person has a safe place to talk in confidence — whatever’s on their mind.
We’re a small but growing local charity with big ambitions, and we are now looking for an energetic and enthusiastic Community Events & Volunteering Lead to join our team. This is a role for someone who loves people, thrives on variety, and wants to turn community energy into life-changing impact. The role will help drive our community fundraising – connecting with schools, local groups and our amazing volunteers helping to raise awareness and vital funds for Youth Talk. You’ll play a key part in growing our reach, leading and supporting our volunteers and helping us make an even bigger impact across St Albans and beyond.
To provide the best possible mental health support to young people in St Albans and surrounding areas
The client requests no contact from agencies or media sales.
About the role
You will be home based and will need to travel in the UK, Eire, Europe and further afield as the role develops.
You will need some storage space available for Charity materials.
If you are self-driven, motivated, and want to help others achieve something amazing in support of Histiocytosis UK, we would love to hear from you.
You are likely to be in a similar role at another charity or have the right experience and transferable skills from another sector. You’ll be confident, enthusiastic, and an exceptional influencer with great customer care and communication skills.
There will be ample opportunity to shape the role, lead on specific projects and put your ideas into action.
The role will be mainly remote working so your experience and motivation will be key in this role so that we can achieve tangible results.
Who we need?
You will be an excellent communicator, face to face, online, phone or email. You know the importance of listening, and you are the sort of person that brings focus and calm to difficult situations. Prioritising your workload is second nature. Perhaps most importantly of all, you’re energised and driven by a passion for learning and making life better for those with a long term and/or serious illness.
A degree is not essential, but a communication and fundraising skills qualification is desirable. It is important that you have a high standard of writing, and that you are on good terms with your computer, particularly MS office, email and maybe even Mailchimp, Zoom, Sage Accounting, Spreadsheets etc.
The client requests no contact from agencies or media sales.

