Community coordinator jobs

Resettlement Coordinator

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Job Title: Resettlement Coordinator 

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £30,000 

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Flexibility may be required around these hours as per service and resident requirements, as well as activities which may fall outside these hours.

About the Role

We are hiring a Resettlement Coordinator to support residents who have complex needs and are ready to live independently out of residential support. You will provide practical support to residents who require help with finding and sustaining suitable accommodation and engaging with community based services such as councils, training providers, and local authorities.  Our residents face challenges such as with their mental health, substance use, and homelessness. In this role, you will support them in overcoming their personal barriers to they can move forward in achieving their goals. Our aim is to reduce inequalities and improve access to health, employment, training, and social care.

Some key responsibilities include: 

• Supporting residents to reach their goals, including to find suitable accommodation, through plans, assessments, reviews, and meetings.
• Developing and monitoring move on plans, liaising with partners to provide housing and resettlement support to residents.
• Developing and running clinics for residents to support with their move on journey through projects, individual sessions, group activities, and events.
• Providing advice, information, guidance, and life skills training to residents as required.
• Creating strengths based assessments and deliver holistic support and risk plans to help residents/participants achieve goals and stay safe

About You

We are looking for someone who is driven to provide high quality, effective, and person centred support to others. You will have a passion to help those who have experienced or face homelessness, wanting to make a difference to lives, and support those with multiple and complex needs. Our residents and participants come from all walks of life and previous experience and we put them at the forefront of our services. You will thrive in this environment and have a real desire to provide personalised support to others. 

• Confident leadership skills able to inspire and motivate staff and participants, ensuring effective delivery of move on plans.
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the housing and social needs of people with multiple and complex needs
• Experience liaising with internal teams and external partners to progress housing outcomes and support resettlement plans.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices, meeting rooms and reception area were fully refurbished last year. In Stratford, we opened our new sitting-around areas, reception, performance rooms and meetings room. Last January, we opened our first café, Nook, on our Docklands campus. In September, we opened a second café, Idle, in Stratford.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're in the last year of our strategic plan and will be starting work on our next phase later this year.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

You’ll be responsible for supporting the development and delivery of activities and events, including establishing and working with student-led groups such as societies, communities, media and fundraising. You'll also deliver training and other development programmes for student leaders in student groups.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

You will coordinate the Social Homes for Manchester campaign coalition and implement our strategy for strengthening the housing justice movement in Manchester and across GM. You will lead on organising community workshops and events raising awareness about campaign asks and the Manchester Local Plan consultation process.

You will convene workshops and events focused on building the capacity of a network of ward-based community coalitions to understand housing and planning policy and process. This might include how local development applications are compiled, submitted, decided on; and strategies for ensuring appropriate levels of Section 106 contributions and social rent homes are included in development applications.

You will work with the Social Homes for Manchester Steering Group and community leaders to provide coordination support to at least one neighbourhood planning process and efforts to encourage community-led housing innovations.

You will create a new set of webpages focused on provision of transparent and accessible information on housing need, upcoming developments, and performance against housing targets at ward and city scale.

About you

• You have excellent relationship building skills and experience of working with disadvantaged groups of people to take collective action to achieve positive outcomes for people and communities.
• You enjoy organising activities and events in response to community priorities, interests and needs.
• You have an organised and strategic mindset and the professionalism to foster positive working relationships between community, voluntary, and public sector organisations and representatives.
• You have a basic understanding of housing development and planning application and approval processes and a good understanding of the rationale for increased delivery of sustainable social rent homes.
• You have some experience of web development or website administration and editing combined with the ability to engage digitally excluded groups of people in understanding technical information.

About Social Homes for Manchester (SH4M)

• SH4M is a coalition of community associations, charities, think tanks, academics and social justice organisations focused on accelerating the number of social homes that are created in Manchester by 2030 and ensuring this is done in an environmentally sustainable way.
• Much of our work over the last two years has focused on generating an evidence base, influencing strategy, and set of relationships to facilitate influence, including through convening the Manchester Social Housing Commission which concludes in December 2025.
• SH4M is now focused on implementing a two-year strategy including building a network of citizen coalitions across the city of Manchester with the information and capacity to hold decision-makers and providers to account for accelerated delivery of sustainable social rent homes. This includes taking forward the findings of the Manchester Social Housing Commission.

About CLASS/Community Savers

• CLASS is the lead convening agency for Social Homes for Manchester. We are a Manchester-based registered charity that exists to support a network of place-based community associations called Community Savers.
• We build the strategic and financial capacity of tenant, resident, community groups and neighbourhood forums to achieve better outcomes for their local area. We support a range of community-catalysed and community-led initiatives and co-creation partnerships.
• CLASS values wellbeing, family life, and work-life balance. We offer attractive Terms and Conditions relating to flexitime, annual leave, and a NEST Pension scheme with 10% employer contribution.
• CLASS is an equal opportunities employer, and we welcome applications from all suitably qualified persons. However, as part of an alliance focused on #CommunityPoweredPolitics and amplifying the voices and experiences of women experiencing intersecting inequalities, we particularly encourage applications from women from global majority backgrounds and women with disabilities who are currently underrepresented in our workforce.

Online Community Coordinator

REQ004573

Permanent, part time (28 hours a week, will include some evenings and weekends)

£26,225. a year full time equivalent) £20,980.00 a year pro rata

Remote worker - ideally based near one of office locations (Cardiff, Leeds, London or Manchester) but the role will primarily involve working at home.

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Help make our online community a safe and supportive place by moderating forum discussions, connecting users, facilitating conversations, producing content, leading community programs and supporting our volunteers.

Permanent, part time (28 hours a week, will include some evenings and weekends)

Location: Ideally based near one of office locations (Cardiff, Leeds, London or Manchester) but the role will primarily involve working at home.

The Role

You will form a key part of the wider online community team by:

· Moderating discussions

· Welcoming, engaging and supporting members

· Signposting members to useful resources

· Sourcing and creating new conversations and content

· Recruiting, training, managing and supporting volunteers

· Leading community programs and projects

· Escalating safeguarding concerns

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About You

You will have:

· Broad experience of forum or social media communities

· High level of computer literacy

· Direct experience of the barriers that society creates for disabled people

· The importance of Plain English

· Experience of creating different forms of content

· Experience of supporting and growing a community project

· Excellent written English

· Excellent reading comprehension

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Equality, diversity and inclusion

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave in Retail

· 27 days plus Bank Holidays in other roles

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, race and LGBTQ+

· discounted gym membership, cycle to work scheme and much more.

How to apply

Click the apply button to create an account and complete your application form.

About Our Second Home

Our Second Home (OSH) is a youth movement that empowers young people from refugee and migrant backgrounds to build community, develop leadership skills, and flourish into adulthood. Every year, thousands of young people arrive in the UK seeking safety. We believe in their potential and are driven to help them thrive.

Our residential experiences often begin this journey, creating space for friendships, confidence and belonging. We run a nationally certified Leadership Training Programme and regular Youth Hubs in London and Bristol that offer year-round support and community.

We are now recruiting a London Community Coordinator to lead and grow our London Hub – a welcoming weekly space where young people come together to connect, learn and lead.

Our Values

Young People at the Centre – Their creativity and determination guide everything we do.

Acting With, Not For – OSH is a community built by staff, volunteers and participants together.

Leadership – We create opportunities for young people to step up and grow.

Freedom and Acceptance – We build open, respectful and lasting relationships.

RESPONSIBILITIES (abridged - see attached JD)

Hub Leadership & Delivery

• Lead the planning, delivery and evaluation of London Hub sessions.

• Manage referrals, onboarding and attendance using OSH’s CRM.

• Oversee safeguarding and risk assessments for all hub activity.

• Coordinate volunteers, facilitators and logistics to ensure smooth sessions.

• Promote OSH activities and support recruitment of participants.

Youth Leadership & Volunteers

• Support progression into OSH’s Leadership Training Programme.

• Create meaningful leadership and volunteering opportunities.

• Build a local group of volunteers and support their development.

Partnerships & Community

• Maintain relationships with referrers, partners and local organisations.

• Ensure smooth movement of participants between OSH programmes.

• Represent OSH at sector events and in London networks.

Safeguarding, Systems & Administration

• Maintain accurate registration, data and safeguarding records.

• Ensure GDPR-compliant data handling.

• Manage petty cash and reimbursements responsibly.

Contribution to OSH Nationally

• Join national events and residentials (2–5 nights).

• Share stories and insights to support communications and fundraising.

ABOUT YOU (abridged - see attached JD)

Essential

• Experience working with young people, ideally from refugee or marginalised backgrounds.

• Strong facilitation skills and understanding of trauma-informed, inclusive practice.

• Confident managing safeguarding and risk.

• Highly organised, reliable and able to work independently.

• Strong communication skills across diverse groups.

• Comfortable using digital tools (Google Workspace, CRMs).

• Ability to build trust and foster community.

• Commitment to OSH’s mission.

Desirable

• Experience in residential programmes or volunteer coordination.

• Knowledge of the UK asylum and refugee landscape.

YOUR APPLICATION

We welcome applicants of all backgrounds and especially encourage candidates from global majority communities or with lived experience of seeking asylum.

Using AI in Applications

You may use AI tools to support clarity, but the strongest applications show personal insight, motivation and a real connection to OSH.

Overcoming Imposter Syndrome

If you care about our mission and are excited by this role, we encourage you to apply – even if you don’t meet every requirement. We support the right candidate to grow and thrive.

This is your opportunity to make a real difference in an extra special year for Nottingham Hospitals Charity!

Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.

As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £64million in 19 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.

For 20 years, Nottingham Hospitals Charity has supported Nottingham University Hospitals NHS Trust (NUH) to enhance patient care, support staff wellbeing, and fund pioneering research across our hospitals. 2026 marks our 20th anniversary, and we’re planning a year-long programme of celebration to raise our profile, strengthen our partnership with NUH, thank our supporters, and inspire new donors for the years ahead. 

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

About the Role 

This is a unique opportunity for a creative and organised professional to lead the planning and delivery of our 20th Anniversary Year programme. The postholder will coordinate a series of flagship events and campaigns including a launch exhibition, community festival, staff celebration week, and anniversary gala. They will work closely with colleagues across the Charity, NUH Care Groups, corporate partners and community groups to bring the year to life. The role blends project management, events coordination, marketing, and relationship-building, with a strong focus on logistics, delivery, and data capture. 

Key Responsibilities 

Programme Coordination:

• Lead day-to-day delivery of the 20th Anniversary programme, ensuring activity is on time, on brand, and on budget. 

• Develop and manage project plans for each quarter’s flagship event and supporting campaign. 

• Liaise with suppliers, venues, sponsors, and creative agencies to deliver events and collateral. 

• Monitor budgets, process invoices, and prepare regular progress updates for the Director of Fundraising and Communications. 

Events and Campaign Delivery: 

• Oversee logistics and promotion for our main anniversary events: 

            - Anniversary Launch & Impact Exhibition 

            - Community Celebration

            - NUH Staff Celebration Week & BBQ 

            - Anniversary Gala Dinner & Donor Celebration

• Coordinate supporting activities such as the “20 for 20” fundraising challenge, digital thank-you wall, and storytelling features. 

Stakeholder Engagement: 

• Support the Charity Fundraising, Marketing and Comms team to engage volunteers, donors, key corporate and community groups.
• Work collaboratively with NUH Care Groups, Estates, Communications and Events teams to ensure alignment and permissions. 

• Support media and marketing activity by gathering stories, case studies, and photography. 

Data, Insight and Impact: 

• Ensure data capture and consent are built into all anniversary activities. 

• Work with the fundraising and database teams to record participation, engagement and income outcomes against targets for ROI.

• Produce post-event evaluation and insight reports

Person Specification 

 Essential Experience and Skills: 

• Demonstrable experience in coordinating events, projects, or campaigns from concept to delivery. 

• Excellent organisational skills with the ability to manage multiple deadlines. 

• Strong interpersonal and communication skills, with confidence working across teams and partner organisations. 

• Experience of supplier liaison, contract negotiation, and budget tracking. 

• Proficient in Microsoft Office and comfortable using digital tools for project management, communications, and data capture. 

• A proactive, can-do attitude, able to work flexibly and collaboratively. 

Desirable Experience and Skills: 

• Experience in charity, healthcare, or public sector communications or events. 

• Experience of fundraising or donor stewardship events. 

• Knowledge of GDPR and data protection principles in event and marketing contexts. 

• Understanding of Nottingham Hospitals Charity and/or Nottingham University Hospitals NHS Trust. 

Personal Attributes: 

• Creative thinker with a passion for storytelling and community engagement. 

• Calm under pressure with strong problem-solving skills. 

• Collaborative and confident working with a wide range of stakeholders. 

• Committed to the values of the NHS and charitable giving. 

What We Offer 

• Salary £35,000–£40,000 (depending on experience) 
• Flexible, hybrid working (min. 3 days onsite at City Hospital)
• 27 days annual leave (plus Bank Holidays) 
• Charity pension employer contribution 
• Opportunity to make a real impact during a landmark year for Nottingham Hospitals Charity 

If you have any questions about the role, the anniversary plans or Nottingham Hospitals Charity please contact Sam Cousens at Nottingham Hospitals Charity.

Our volunteers are at the heart of everything we do at Richmond Borough Mind. They help us deliver a wide range of mental health services to our community, from counselling, Peer Group Network, Peer Support to Crisis support. Their dedication makes a real difference and we are committed to supporting them every step of the way.

We are seeking a passionate and proactive Volunteering Coordinator to ensure our volunteers feel valued, supported and inspired. In this role, you will:

· Identify and plan for the organisation’s volunteer needs.

· Lead on volunteer recruitment, induction and retention.

· Provide guidance, training and personal development opportunities — with a particular focus on supporting those with lived experience of mental health.

· Build strong relationships, fostering a positive and inclusive volunteer culture. 

About you
If you are a natural people-person who thrives on building connections, with experience in volunteer coordination and administration, and you have excellent communication and organisational skills, this role is for you.

This role requires flexibility and a willingness to travel within the Borough of Richmond. In return, you’ll join a dedicated team in a supportive environment where your work will have a tangible impact on people’s lives.

RB Mind offers:

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Interviews will be held soon after the closing date of Sunday 14th December.

Hours: 30 hours per week between the hours of 8am and 7pm Mon-Sun (flexible – hours to be agreed with successful candidate)

Our Values

Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. 

YMCA is a worldwide organisation, but YMCA Wirral specifically looks to serve the specific needs of the community in our corner of the world. In Birkenhead, this has taken the form of a homeless hostel for adults of all ages. Ensuring that rough sleepers are safe is only the beginning - we also want to aid in their quality of life, and support them in their steps toward security and independence. The Activity Coordinator will play a key part in the quality of life of our residents. 

The role of the Activity Coordinator

We are looking for a dynamic Activities Coordinator to lead a vibrant programme of health, wellbeing and vocational activities at our Birkenhead hostel to support our busy shelter and bring energy, creativity, and care to the heart of our service.

By providing our residents with a time table of interesting and life enhancing activities you’ll play a vital role in sustaining their health and happiness and help carry them through some really tough times.

As a core part of our team your work as the Activity Coordinator will be key in supporting individuals to take steps towards a brighter future helping them to regain skills, confidence and positive mental health.

We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to take on a practical and unique role that truly makes a difference, we’d love to hear from you.

What You’ll Do:

• Organise the delivery of a range of inclusive activities: arts, health, sports, life skills, social events within our shelter and the wider community

• Collate data and prepare reports for management and funders
• Inspire and support our residents to engage in a range of activities across the week
• Recruit and support a number of volunteers to help out within our services

What We’re Looking For

• A kind heart and a strong sense of empathy
• Great communication and organisation skills

How to Apply:

We do not accept CV's. All applications for the role of Activities Coordinator must be made via our application form found on our Career's Page:

Activities Coordinator at YMCA Wirral Homeless Shelter | YMCA Wirral

Support those who Care

This is an exciting opportunity to join our service supporting Carers across City of London to improve their health and wellbeing, and access support that meets their needs. We are working with Carers from a range of cultures, and it would be an advantage to speak Bengali.

The team work holistically with Carers to understand their individual circumstances and level of need. You’ll carry out home visits and community-based meetings, co-produce support plans, and develop effective relationships with Carers, families, and professionals. You will also support Carers to complete written forms and applications, draft letters, and advocate with third parties.

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Together with colleagues, you will plan and deliver the service’s activity package, including coffee mornings, drop-in sessions, activities, online and face to face groups, and peer support forums. There will also be opportunities to promote the service by attending meetings and forums, and to deliver training sessions to professionals and community organisations so that they have the skills to identify Carers.

Applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector.

This is a full-time position, and you should be an excellent communicator and able to motivate and empower others. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

Do a job where you make a difference.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

THE SUNDAY TIMES BEST PLACES TO WORK 2025

As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as an Assistant Community Services Manager.

MAIN PURPOSE OF JOB:

To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (ie Owner needs).  To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.

Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly Owners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”.  Liaise with both Owner and volunteer throughout to ensure the delivery of our service.  This post will require a good overall understanding of the needs of elderly people and their pets.

 MAIN DUTIES AND RESPONSIBILITIES:

i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help Owners with their pets.

ii. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case to record volunteers assigned and the service provided. 

iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation.

iv. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.

v. To ensure the appropriate delivery and quality of service provided to Owners when you are handling a request for:-

a) Dog Walking

Task a minimum of two volunteers per case to assist with dog walking.  Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.

b) Home Checks

When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check.  Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).

c) Short Term Fostering (stf)

To initially gather as much information about the pet(s) as you can and how soon a foster is required.  Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well.  Keep in touch weekly.

If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the Owner to ensure all is well.  If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.

If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.

d) Long Term Fostering (ltf)

Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home.  Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.

e) Pet Care

When required, task a volunteer to visit a Owner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.

f) Talks

To task a volunteer to give a talk, attend an event, or represent The Trust but always take advice from your line manager with regard to appropriate volunteers for these tasks.

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute to the team by helping to update volunteer and Owner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all Owners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Purpose of the Role

To ensure consistent and high-quality delivery of all operational and participant support aspects for external programmes, including our new Accelerator offer. This role is responsible for coordinating people, processes, logistics, and partner inputs across different delivery models (online and in-person) so that programmes run smoothly, participants are well-supported, and reporting is accurate. The Coordinator acts as the hub for collaboration, administration, and progress tracking—enabling Programme Leads to focus on strategy and outcomes. The role drives continuous improvement and adapts delivery in response to participant and partner feedback

ROLE SUMMARY

We’re looking for a creative and strategic marketing and communications professional to join The Diana Award. In this role, you’ll craft compelling stories and deliver high-quality content across multiple platforms including websites, case studies, video, newsletters, and social media to bring our mission to life and showcase the impact of our work. 

Working collaboratively across the organisation, you will lead content planning and production that resonates with diverse audiences, including young people, educators, funders, and partners. You’ll shape our tone of voice, segment audiences effectively, and ensure messaging is inclusive, consistent, and engaging. 

You will manage our social media presence and foster online community engagement, building relationships and driving awareness of our work. This hands-on role is perfect for someone who thrives in both strategic planning and creative execution. 

Additionally, you’ll support key organisational events - such as award ceremonies, campaign activations, and fundraising initiatives - by creating engaging content and managing live communications. 

Your work will help amplify youth voices, strengthen our community, and inspire positive change globally.  

JOB DESCRIPTION

MAIN DUTIES

• Storytelling: Develop and deliver cross-channel content aligned with organisational goals, tailored to diverse audiences. Apply inclusive tone-of-voice and segmentation strategies to engage communities such as young people, educators, funders, and partners. 
• Content Creation: Produce and commission content across formats - blogs, newsletters, social media, reports, video, and photography - ensuring outputs reflect brand tone, values, and accessibility standards. 
• Social Media Management: Oversee social media channels (Instagram, Facebook, LinkedIn, X, TikTok), driving engagement, brand consistency, and responsiveness. Set measurable goals for growth and interaction. 
• Community Engagement & Safeguarding: Manage online communities, respond to interactions, nurture positive conversations, and proactively address risks or reputational concerns. 
• Planning: Maintain a centralised content calendar, collaborating with internal teams to ensure integrated messaging and timely delivery across all channels. 
• Collaboration: Partner with programme and fundraising teams to gather stories and data for impactful content. Coordinate with external creatives (designers, videographers, agencies) to deliver high-quality multimedia assets. 
• Event Support: Assist with planning and delivering communications for key events, including live social media coverage, content creation, and post-event storytelling.
• Brand Management: Champion brand integrity, supporting colleagues to apply tone-of-voice, accessibility, and visual identity guidelines across all content and communication materials. 
• Reporting: Use analytics tools to monitor content performance, draw insights, and optimise future content and engagement strategies. 

OTHER DUTIES

• Represent the Marketing and Communications Team at events (e.g. Campaign activations, Award Ceremonies, fundraising events) as required 
• Reasonable occasional out of office hours work will be required and some travel within the UK 
• Be an active contributor to the Marketing and Communications department, team meetings and away days 
• Adhere to The Diana Award policies and procedures, maintaining good liaison across the organisation 
• Undertake other duties from time to time, as requested by the line manager 

SKILLS & EXPERIENCE

ESSENTIAL

• Proven experience creating and delivering content strategies across multiple formats and platforms, with expertise in audience segmentation and inclusive tone-of-voice. 
• Expertise in social media best practices, with experience managing and growing channels, including content creation, scheduling, engagement, paid advertising and analytics 
• Strong storytelling and adaptable copywriting skills for diverse audiences and platforms. 
• Excellent organisational and project management skills, with ability to prioritise, meet deadlines, and maintain accuracy under pressure. 
• Experience in content planning and calendar management, collaborating effectively with internal teams and external partners. 
• Proficient in analytics tools, able to interpret data and provide actionable insights for optimisation. 
• Skilled in community management and social listening, fostering engagement and mitigating reputational risks. 
• Creative thinker with strong visual sensibility and confidence in briefing designers and multimedia specialists. 
• Collaborative, proactive, and adaptable—able to work independently and thrive in a fast-paced environment. 

DESIRABLE

• Experience supporting events through content creation, live social media, and stakeholder engagement. 
• Experience collaborating with influencers, ambassadors, or partners to deliver impactful campaigns. 
• Knowledge of youth engagement and sensitivity to youth voice. 

PERSONAL QUALITIES 

• Commitment to The Diana Award’s vision, values and mission 
• Personal integrity and credibility 
• A ‘can do’ attitude 
• Commitment to continuous self-development 
• Proactive, adaptable and solution focused. 
• Strong communicator, and excellent at collaborating across teams and levels in the organisation 
• Organised and detail-oriented 

OUR ORGANISATION

• The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
• We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
• Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
• We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff. The successful candidate will be subject to an enhanced DBS or equivalent police check.

APPLICATION DETAILS

Application deadline: Tuesday 16 December at 10:00pm.

Interviews: 07 January 2026 & 08 January 2026 in person

Please reach out if you require any support with the application process or have questions about the role or the process.

Good luck with your application! 

This is an exciting opportunity to lead and strengthen IRMO’s Volunteer Scheme as part of our Education, Training and Employment (ETE) programme. Volunteers play a vital role in achieving IRMO’s mission, and this position is central to ensuring that our volunteer initiatives both empower community members through meaningful work experience and enhance IRMO’s capacity to deliver impactful services to the community.

The Volunteer Scheme Coordinator will be responsible for managing all aspects of volunteering at IRMO — from recruitment and training to ongoing support and development. They will champion volunteering internally and externally while fostering opportunities for volunteers to learn, grow and make a tangible difference in the lives of others. Working closely with the ETE Programme Manager, the post will also be expected to develop partnerships and volunteering roles that support IRMO’s vision, values and strategic objectives.

About the Service

Children and young people who are looked after don’t always have a trusted adult that they can rely upon for support, with many young people not having someone that they can talk to or trust.

Our independent visitor service provides looked after children and young people with an adult volunteer who spends time with them, offering support and friendship whilst being a positive role model to enable young people to build on their confidence and self-esteem, whilst helping learn new skills and raise their aspirations.

The Vacancy

We are looking for a passionate and enthusiastic IV Coordinator, to work 28 hours per week who will be responsible for the day to day running of the independent visitor service.

You will be responsible for managing and developing a pool of volunteers which includes the recruitment, training, and induction of new volunteers to become volunteer independent visitors, before matching them with a young person who has been referred to the service.

You will provide continuous support to volunteers to ensure that the service is being delivered to a high standard, and that children and young people are safeguarded at all times.

You will also be responsible for monitoring volunteer visits, budgets and ensuring that risk assessments are undertaken as required, whilst acting as a link between NYAS and the local authority by liaising with social workers, carers and other professionals.

For more information, please view the attached job description below.

This role is a home-based role however to meet the requirements of the role you must live within the geographical area.

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:

• Proven experience of face-to-face work with children and young people in a social care setting, particularly children in care.
• Knowledge and experience of the recruitment and training of staff and/ or volunteers.
• Experience and an understanding of child protection and safeguarding procedures.
• Ability to communicate effectively.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.

We reserve the right to close this vacancy early once we receive a high number of applications.

About NYAS

As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.

We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.

We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

 NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

Work with us to help change young lives.