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Page 12 of 21
Sheffield City Centre, South Yorkshire (Hybrid)
£26,000 - £28,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job Title:                 Front of Store Team Leader
 

Reporting To:         Customer Support Manager       
 

Salary Range:         £26,000 - £28,000
 

Contract Type:       Permanent           
 

Location:              Hybrid, Sheffield 
 

Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Responsible for managing the transition and in-life recruitment and support issues for the Sainsbury’s Front of Store programme. Overseeing daily team activities, monitoring performance metrics, and identifying continuous improvement opportunities. 

Duties & Responsibilities 

  • Management of the Front of Store Support Executives, monitoring performance, service quality and customer satisfaction through key metrics and reporting
  • Act as the point of escalation for more complex issues and complaints (FOS specific) and ensure they are managed efficiently, professionally, and within agreed response times, while maintaining a high-quality customer experience
  • Support the development of the FOS service by creating relevant workflows and processes to deliver service effectiveness  
  • Work collaboratively with relevant stakeholders to manage escalated issues through to resolution 
  • Be responsible for data cleanliness and accurate record keeping RE FOS data, and be able to provide relevant progress reporting to demonstrate service progress or challenges 

Skills & Experience Required

Essential

  • Experience leading or supervising a customer support or service team
  • Experience handling escalated customer enquiries or complaints in a professional environment
  • Ability to analyse performance metrics, identify trends and implement improvements 
  • Excellent communication and relationship-building skills with the ability to engage a range of stakeholders
  • Strong IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Organisation
The Felix Project View profile Organisation type Registered Charity Company size 21 - 50

We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.

The Felix Project logo Play
DSC9204.jpgFelix Project image for blog_preview.jpg
Posted on: 22 May 2026
Closing date: 05 June 2026 at 23:00
Tags: Customer support