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Top job
The Guide Dogs for the Blind Association, England (On-site)
£24,000 per year
At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose.
Posted today
Top job
Making The Leap, London (Hybrid)
£40,000 per year
Seeking an experienced comms individual to manage MTL's strands and social media channels.
Posted 4 days ago Apply Now
Top job
National Axial Spondyloarthritis Society, Remote
£30,000 - £32,000 per year
Join NASS as our Salesforce Database Officer and play a vital role in transforming the lives of people living with axial SpA.
Posted 5 days ago Apply Now
Top job
Save the Children, London (Hybrid)
£61,500 - £69,200 pa + generous benefits
Posted 3 days ago
Closing in 6 days
Crohn's & Colitis UK, Hatfield (Hybrid)
£36,000 - £38,000 per year, depending on experience
A role integral in the development of healthcare professional online education and engagement networks in both primary and secondary care.
Posted 1 week ago Apply Now
Treasures Foundation, Greater London (On-site)
£28,808 per year
Seeking an experienced key worker to join the team at Treasures Foundation, supporting vulnerable women
Posted 6 days ago Apply Now
SeeAbility, Remote
£48,000 per annum plus benefits
Join SeeAbility as a Trusts & Foundations Fundraising Manager and help drive innovation and social impact. Is this your next role
Posted 3 days ago
Closing in 2 days
The King's Trust, London (On-site)
£43,000.00 to £54,000.00 dependent on your skills, knowledge and experience
Posted 1 week ago
Closing in 4 days
Treasures Foundation, Greater London (On-site)
£37,440 - £41,000 per year
Looking for a capable and committed manager for mental health and addiction supported housing
Posted 1 week ago Apply Now
Closing in 2 days
Operation Smile UK, Battersea (Hybrid)
£60,000 - £85,000 per year depending on experience
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Director of Partnerships on a full-time basis
Posted 1 week ago Apply Now
Closing in 6 days
Single Homeless Project, London (On-site)
£13.85 - £14.85 per hour for frontline roles, £15.95 per hour for senior roles and up to £20.15 for management roles.
Are you passionate about making a meaningful difference in people’s lives while working in a way that fits around yours?
Posted 3 days ago
Page 16 of 37
England, United Kingdom (On-site)
£24,000 per year
Full-time
Permanent
Job description

Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our Supporter Experience team is a key part of that journey. 

As a Customer Service Executive (internally known as a Supporter Experience Executive), you’ll be the voice of Guide Dogs for our supporters. Whether it’s answering questions, solving problems, or taking donations, you’ll ensure every interaction leaves our supporters feeling valued, informed, and inspired. You'll bring patience, empathy, and initiative to every conversation — whether it’s by phone, email or post — and handle even the most sensitive topics with care and professionalism. 

We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Customer Service Executive, you’ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.

You’ll also play a crucial role behind the scenes, helping us maintain accurate records, capture supporter insights, and shape an experience that keeps people coming back. Working closely with your team, you’ll share knowledge and help keep our supporter database and working systems up to date and accurate.

What’s more, you’ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador — out in the community, at events, and in everything we do. 

This role will be office based at our Reading site.  You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. 

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

Application resources
Posted by
The Guide Dogs for the Blind Association View profile Organisation type Registered Charity Company size More than 1000
Posted on: 04 August 2025
Closing date: 20 August 2025 at 21:00
Job ref: 531
Tags: Administration, Campaigns, Communications, Fundraising, Customer Service, Blind, Compliance / Quality, Customer support, Data Entry, Digital Fundraising

The client requests no contact from agencies or media sales.