Community development project manager jobs
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes.
We are now recruiting for a Programme Coordinator for our schools in Manchester.
- The Manchester Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
- The Manchester Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Wednesday, 9th July 2025 9am
Interviews: On a rolling basis. Early application is advised.
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
- Driving license and access to a vehicle for work purposes.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

Salary: £28,000-£32,000 (depending on experience)
Hours: 35
Job Type: Full time
Contract Type: Permanent
We are RABI – the farmers charity.
RABI support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.
At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, we’ve delivered around £250 million in direct financial support to the farming community, whilst our wrap-around support services continue to evolve, reaching more people before crisis hits.
Together, we’re on a journey to help shape the future our farmers deserve.
SUMMARY OF ROLE
The External Affairs Coordinator is a key member of RABI’s newly established External Affairs department. Reporting to the Head of External Affairs, the role will support the delivery of RABI’s external affairs strategy by coordinating key stakeholder engagement activities, public affairs events, policy-related communications and administrative functions.
This position will play a central role in supporting strategic relationships with key sector stakeholders, government officials and policy influencers. It also involves close collaboration with the Marketing & Communications team to help ensure that the voice of the farming community is amplified and represented consistently across all external channels.
KEY RESPONSIBILITIES
Stakeholder Engagement and Mapping
- Support the Head of External Affairs in developing and maintaining an accurate and dynamic stakeholder map.
- Working with the Public Affairs advisor, coordinate briefing documents and meeting logistics with external stakeholders including government departments, MPs offices and sector partners.
- Help track and manage follow-ups and ongoing engagement with RABI’s key stakeholders.
Event Planning and Support
- Assist in the planning and delivery of external affairs events such as roundtables, parliamentary briefings, and conferences.
- Coordinate event logistics including venue booking, travel, catering, AV, materials and briefings.
- Liaise with external partners, speakers and attendees to ensure smooth and professional event delivery.
- Provide on-site support at events, representing RABI with professionalism and warmth.
Administrative and Research Support
- Support the Head of External Affairs with briefings and preparation of presentations and reports.
- Monitor political, policy and sector developments to support timely insights and briefing material.
- Coordinate the administration of reports and policy consultations.
- Maintain accurate and up-to-date records using RABI’s CRM system (Microsoft Dynamics).
Marketing and Communications Collaboration
- Work closely with the Marketing and Communications team to support the development and delivery of policy-related content for media, social, digital and print platforms.
- Help prepare stakeholder newsletters, updates and event communications.
- Ensure all content and messaging align with RABI’s brand values and strategic objectives.
PERSON SPECIFICATION
Essential
- Demonstrable experience in an administrative, public affairs, stakeholder engagement or policy coordination role.
- Excellent written and verbal communication skills with attention to detail.
- Strong organisational and time management abilities with the capability to prioritise and multitask.
- Confident in managing event logistics and working in fast-paced environments.
- Proficient in Microsoft Office Suite and able to learn CRM tools such as Microsoft Dynamics.
- Professional, approachable and collaborative with a can-do attitude.
- Passion for RABI’s work and empathy with the farming community.
- Willingness to travel and work occasional evenings or weekends as required.
Desirable
- Previous experience supporting public affairs or policy activity in a charity, public sector or policy-related environment.
- Understanding of UK policy landscape, especially relating to rural or farming sectors.
- Familiarity with design tools like Canva and basic knowledge of communications principles.
- A full UK driving licence.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
BENEFITS
- Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-222215
This is an exciting senior policy role in our committed policy team leading the fight to end child poverty in the UK. The development of a UK-wide child poverty strategy in government means this is a great time to join CPAG as we look to influence to influence policy makers to adopt our evidence-based policy solutions to child poverty.
We are looking for someone to take a lead role in developing evidence-based policy positions to support CPAG’s influencing and campaigns work. You will have knowledge of political processes and how external organisations can effect change. You will have a track record of producing high quality research and analysis, including policy briefings, on social policy issues. You will enjoy working collaboratively to identify policy issues and develop solutions, working closely with colleagues across the organisation as well as externally.
The postholder will be working in a fast moving, high profile and complex policy environment and will need to balance short term priorities with long term objectives. Current priorities include influencing the development and implementation of the forthcoming child poverty strategy, sharing analysis and expertise as part of the DWP’s review of universal credit, and monitoring the development of the green paper on the changes to disability benefits, and the white paper on employment.
We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.
For more information about this post and to apply download the Senior Policy and Research Officer job pack.
Closing date for applications: Monday 7 July (midnight)
Interviews will be held in London on Monday 14 July
Child Poverty Action Group works to prevent and end child poverty – for good.
BACKGROUND
Ashiana is a ‘by and for’ women's led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by VAWG.
OUR SERVICES
Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.
Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.
We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.
PRIMARY TASK
The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.
The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of minoritised communities in all aspects of their duties and responsibilities.
Please see the attached the full job description
The client requests no contact from agencies or media sales.
Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma.
This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.
Description
Key Areas of Responsibility
Clinical strategy and plans for growth
- Have responsibility for the strategic development of TTI’s clinical team, clinical delivery and clinical outcomes, to meet TTI’s ambitious and transformational Strategy 2025-2030.
- Provide clinical leadership to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.
- Support and enable partners, service users and especially those with lived experience to inform TTI’s clinical service design, delivery and evaluation and to engage in communications and research activities in a way that is psychologically safe and follows principles of trauma-informed practice.
- Manage TTI’s clinical capacity and skills, and oversee the growth and development of the team, including recruiting, supervising and managing workload/ assignment of internal staff, associates and external multi-disciplinary team to ensure the organisation’s ability to meet service demand.
- Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.
- Liaise directly and regularly with TTI’s Trustee with responsibility for clinical oversight, and provide regular reports to the Board of Trustees to support strategic decision-making and risk oversight.
- Oversee the smooth running and effectiveness of specialist clinical advisory groups (clinical advisory groups, research advisory groups and project advisory groups) for TTI that meet the strategic requirements of the organisation and build the evidence base, engage experts and build the reputation and scope of TTI’s work with professionals, networks and sectors in the UK and internationally.
- Take a lead in developing clinical research opportunities, identify opportunities to develop Quality Improvement Projects and disseminate learning internally and externally in collaboration with the communications team.
- Build relationships with Clinical Leads in organisations with shared aims, to build TTI’s relationships and opportunities for partnership and project working.
- Lead the design of internal wellbeing policies and activities and embed trauma-informed knowledge and skills across the organisation, including with clinical and non-clinical staff and trustees.
Delivery of Clinical Services
- Drive TTI’s clinical delivery, in line with TTI’s overarching strategic objectives, including setting long-term and annual objectives and KPIs, within the context of clinical evidence- based best practice, trauma informed principles, participation of those with lived experience and budgetary, donor and risk-management requirements.
- Oversee the development and implementation of TTI’s clinical treatment pathways for survivors of torture, trafficking, slavery and violent conflict or those affected by vicarious trauma or burnout through their work in human rights, including:
- up to date and evidence based clinical pathways for the main clinical presentations we see at TTI
- robust assessment, formulation, treatment and ending processes
- robust partnership agreements with organisations referring people to TTI for clinical treatment.
- Develop and refine TTI’s clinical services in response to community needs and local/global events, in line with TTI’s strategy, including for working in international communities affected by violent conflict.
- Maintain an appropriate clinical caseload.
- Deliver services to TTI’s organisational clients, (including organisational reviews, trauma training, 1:1 professional consultations, critical incident support), especially to pilot, test and quality control these aspects of TTI’s delivery.
- Support gaps in clinical team capacity as required to ensure smooth running of delivery and excellence of service to our individual and organisational clients.
- Support internal processes led by the fundraising team to design new projects and develop grant applications in order to grow the reach and impact of TTI’s work.
- Support the development of international projects and partnerships and oversee the safe delivery of international work, whether in person or online, in collaboration with the Projects and Partnerships Lead.
- Attend conferences and networks of psychologists in order to learn and embed TTI’s clinical reputation and access to learning and dissemination.
Quality Assurance and Evaluation
- Deliver an evidence-based and continuous evaluation culture and promote internal reflection and learning.
- Maintain and further develop a robust framework for quality assurance and evaluation of TTI’s clinical activities, including engagement of clients, service users and those with lived experience.
- Oversee the consistent use of evidence based clinical measures and ensure robust processes to monitor, evaluate, learn and report on the quality and impact of TTI’s clinical activities and outcomes.
- Support the transition of TTI’s clinical team and associates onto client management software, with a focus on good data, confidentiality and consistency of adoption.
- Ensure that all systems and processes for storing, managing and reporting on clinical/client data provide robust confidentiality, security and meet TTI’s policies and legal frameworks including Data Protection Act 1998, Caldicott principles.
- Provide regular, timely and accurate data on TTI’s clinical activities and outcomes, to contribute to reports for donors, communications campaigns and annual impact reports and as required throughout the calendar year.
- Provide quarterly performance reports to the CEO and Clinical Trustee on clinical performance, based on clinical data and input from the clinical team and attend Board meetings as requested to report on clinical delivery.
- Oversee TTI’s processes for gathering and responding to feedback from clients and service users, and manage formal and informal complaints relating to the delivery of clinical delivery with the CEO.
Clinical Risk and Safeguarding
- Hold delegated authority from the Board for TTI’s clinical risk management, including engagement in TTI’s Risk-Management Sub-Committee, driving implementation of risk-management and mitigation actions relating to clinical delivery and leading TTI’s monthly internal QSP meetings.
- Feed into internal annual policy review processes, as they relate to clinical delivery, risk management and compliance with clinical duties and trauma-informed practice.
- Be the Safeguarding Lead for TTI, escalating to the Senior Safeguarding Leads as required and ensure processes are in place to meet TTI’s Safeguarding Policy and procedures within the clinical team and associates.
People Management
- Line manage and supervise senior clinical staff and provide support in their duties to manage and supervise their direct reports.
- Notice and respond appropriately to any performance management issues.
- Organise CPD opportunities for internal staff and associates. Oversee the Head of Treatment Services in delivering peer support for internal staff and associates. Update staff of any relevant changes in professional guidance.
- Support the wellbeing of the clinical team and embed a culture of self-care, trauma-informed practice and delivery excellence.
- Take up monthly external supervision provided by TTI.
- Identify skills gaps and strategies to fill these across the clinical function, within budgetary constraints and maximising access to and sharing of internal knowledge and expertise.
- Maintain up to date knowledge of requirements, guidelines and best practice from clinical governing bodies.
General
- Provide clinical input into communications materials and content in line with TTI’s Communications Strategy as required by the communications and marketing teams.
- Compliance with organisational policies and practices, and attendance at mandatory training.
- Any other appropriate duties as required by the organisation.
Personal Specification
Essential Criteria
- HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.
- Minimum 5 years post registration experience working within mental health services.
- Managerial and leadership experience
- Clinical experience across the life span of individuals
- Up to date knowledge and experience of working with clients with PTSD, complex PTSD, survivors of human rights abuses, such as torture, and/or war related trauma and/or asylum seekers.
- Training in at least two UK NICE guidelines evidence based treatment for PTSD.
- Significant experience of psychological assessment and treatment of clients across a range of settings (could include one or more of NHS, voluntary sector, international humanitarian, community-based, inpatient, field hospital, disaster response etc).
- Experience of developing and delivering training online and in person.
- Knowledge of risk management, safeguarding
- An understanding of the complexities of experience of those surviving torture, trafficking and slavery, persecution and violent conflict
- Understanding of workforce exposure to trauma or traumatic material and experience in staff support
- Evidence of post qualification development
- Training and supervisory experience
- Project management experience
- Ability to manage, motivate, support, develop and lead an online team and promote safe remote working
- A degree of financial awareness with an appreciation of the need to balance the provision of quality care against a budget
- Knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission.
Desirable Criteria
- Experience of crisis response work
- Knowledge of languages or cultures of those we seek to support
- Lived experience of the issues reflected in TTI’s mission and aims
- Working knowledge of relevant Mental Health, Asylum, Employment and Health & Safety Legislation (e.g. Human Rights Act 1998, Immigration and Asylum Act 1999, Mental Health Act 1983 and Mental Incapacity Act 2005)
- Experience of working in the charity sector or international development sector in the UK or internationally
- Experience in facilitating critical incident response sessions and reflective practice
Qualifications
- Doctorate in Clinical Psychology (DClinPsy)
- Doctorate in Counselling Psychology (DPsyc)
WHAT WE CAN OFFER YOU:
- 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)
- 3% Employer Pension contribution
- Commitment to staff wellbeing as a trauma informed organisation
- Commitment to personal and professional development
- Flexible working to fit your personal circumstances
- Opportunity to lead the organisation’s clinical development and make your mark as the organisation grows
Our vision is that everyone affected by collective violence can live fulfilled lives in a supportive and informed world.

The client requests no contact from agencies or media sales.
Financial Controller (a charity committed to community transformation)
Permanent, full-time post, 40 hours per week (1 FTE), inclusive of breaks
Salary: £54,669 per annum (including London Weighting)
Hybrid: Some travel around the UK will also be required.
Financial Controller – Oasis Group
Oasis exists to transform communities, so they are healthy, inclusive, and thriving. Through our network of global Hubs, we work holistically to tackle inequality and build strong local ecosystems that serve everyone. To support this vital mission, we are now seeking a Financial Controller to join our national leadership team. Based in our London Waterloo office, the Financial Controller will oversee the finance function for our UK operations, ensuring excellence in financial planning, reporting, compliance, and controls.
Why might you consider Oasis?
We are proud of why we exist and what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (Oasis Community Partnerships) and disrupting human trafficking (STOP THE TRAFFIK) and of course our network of 55 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.
What will you do?
This newly formed leadership role will manage the financial operations across specific subsidiaries of Oasis. It will ensure financial accuracy, sustainability, regulatory compliance, and the delivery of timely financial information to support decision-making across the group.
To be successful in this role, applicants will require:
· A recognised professional accounting qualification or part-qualification, together with a thorough practical understanding of financial and management accounting principles and techniques.
· Advanced working knowledge/experience of Excel and computerised accounting systems (preferably PS Financials) with the ability to interpret and extract relevant financial information.
· Ability to communicate complex financial information to a wide audience with varying financial backgrounds, both internally and externally
· Excellent inter-personal and people management experience
What will you get in return?
· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.
· A competitive salary and workplace flexibility.
As this is a newly created role, expect an evolving position that requires your insightful input, leadership and at the same time, provides incredible opportunities for the right person.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages). Please visit the Oasis Charity Jobs website.
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
Completed applications should be returned by 9am on Friday 4th July 2025.
Interviews will take place in London on Friday 18th July 2025.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
This Service Designer role primary focus will be partnering with the Service Transformation team to redesign and scale key support services – such as clinical trials support, direct referrals, health professional education programmes and outreach to underserved communities.
You’ll apply Service Design tools and methods to live projects, helping teams understand user needs, map journeys, prototype ideas and test improvements in practice. While your day-to-day work will sit within service transformation projects, you’ll also act as a connector to the wider digital team – bringing in the UX Designer, Content Designer and Innovation Lead as needed to ensure the right expertise is embedded at the right stage.
This is an exciting time to join a team committed to inclusive design, real-world impact and practical innovation.
Expected travel to London as required, on average 2-4 times a month but may vary and will sometimes be multiple days consecutively, in sprints.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.




The client requests no contact from agencies or media sales.
About Us
Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity dedicated to improving the lives of older people in Lewisham and Southwark. We pride ourselves on our open and participative working environment, adhering to core values of fairness and equality as a service provider, employer, and partner. We are proud to partner with Macmillan Cancer Support to provide essential social prescribing and Cancer Champion services to individuals affected by cancer, through 2 year and 3-year funding, respectively.
Help shape a more inclusive, compassionate approach to cancer support.
At Age UK Lewisham and Southwark, we believe everyone deserves access to personalised, culturally sensitive care. That’s why we’re looking for a Macmillan Personalised Care Cancer Social Prescribing Facilitator to support people affected by cancer — especially those from underrepresented communities — to access the culturally sensitive services and support they need to live well.
Why This Role Matters
This post will support adults in Lewisham who are experiencing cancer treatment and want to take proactive steps to get and stay well. Depending on the goals they set for themselves, you will introduce them to exercise classes, adult learning opportunities, social groups and other wellbeing opportunities to keep their minds focused on the future and getting better.
You’ll work directly with people living with cancer to:
- Complete Holistic Needs Assessments (HNAs)
- Co-create Personalised Care and Support Plans
- Connect individuals to local wellbeing, mental health, and community services
- Break down barriers to access for those often left behind
What You’ll Bring
We’re looking for someone who is:
- Empathetic, patient, and passionate about community health
- Experienced in working with vulnerable adults and diverse communities
- Committed to equity, inclusion, and person-centred care
- Skilled in communication, collaboration, and motivational interviewing
- Organised, proactive, and confident using digital tools
We Welcome You
We know that diverse teams make stronger organisations. If you’ve never seen yourself in a role like this before — we encourage you to apply. We offer:
- Anonymised shortlisting to reduce bias
- Reasonable adjustments throughout the recruitment process
- Applications in alternative formats (written/audio)
Staff benefits
- 26 days annual leave + bank holidays (pro rata for part-time). Additional day's leave for Birthday
- One day a year for volunteering
- Access to Employee Assistance Programme, including access to 24/7 helpline for partners and dependents
- Flexi time scheme allowing the claiming back of additional hours worked
- Other flexible working options, including working from home (where appropriate)
- Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
- CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
- TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: midday 21 July
Reports to: Chief Executive
Hours of work: 0.8 FTE (30hrs per week) (flexible for the right candidate)
Holidays: Uncapped annual leave, plus two week-long shutdowns
Main work address: Hybrid - a mix of remote working and time at our Abingdon office. The role involves regular travel across Oxfordshire to meet funders, partners, and community supporters, and occasional evening or weekend work for events and networking.
Closing date: midday 21 July
Interviews: w/c 28 July or w/c 4 August
About Quest for Learning
Quest for Learning is an education charity on a mission to close the gap for primary school children in Oxfordshire who are falling behind - often due to complex and compounding disadvantage. Many of the children we support are growing up in poverty, with limited access to books, low parental literacy, and challenging home environments. Some face health inequalities, live in areas affected by crime, or have recently arrived in the UK as refugees or asylum seekers.
We work closely with schools to provide targeted, high-impact literacy and numeracy programmes that give these children the chance to catch up, thrive, and believe in their potential. On average, our small-group tutoring helps pupils make 13 months of progress in just 10 hours - building not only essential skills, but also confidence, motivation, and a renewed sense of possibility.
The impact extends well beyond the classroom. By supporting children early, we help prevent the need for more complex and costly interventions later in life, from mental health support to exclusion and social care. Our work contributes to stronger, fairer communities by giving every child the foundation they need to participate fully in society. In doing so, we are advancing social sustainability and helping to meet global goals such as the UN Sustainable Development Goals for Quality Education, Reduced Inequalities, and Good Health and Wellbeing.
Role Purpose
This is a hands-on and outward-facing role for a confident, capable fundraiser ready to lead Quest for Learning’s income generation efforts. As our sole dedicated fundraiser, you’ll take ownership of securing income across a broad mix of streams - including trusts and foundations, community fundraising, individual giving, and corporate partnerships.
You’ll be out and about representing the charity, building relationships with local businesses, community groups, and supporters, and bringing our mission to life with energy and clarity. You'll need to be a proactive self-starter who enjoys meeting people, thrives in a varied role, and is motivated by delivering results that improve life chances for disadvantaged children.
This is a busy and varied role which often involves working on multiple fundraising activities at once. A typical day could include working on an application to a new funder, designing a supporter newsletter, gathering information for an end of grant report, and researching new prospects.
This role would suit someone with experience of securing funding, managing funder relationships, and developing new opportunities - all with a focus on practical delivery. You’ll work closely with the CEO, leadership and programme teams, and our board of trustees to help grow a diverse and sustainable income base.
Key Responsibilities
Trusts and foundations
- Research and identify prospective funders, building a robust pipeline
- Write and submit compelling, tailored funding applications
- Deliver timely, high-quality reports with evidence of impact
- Build and maintain strong relationships with funders through clear, proactive stewardship
- Monitor success rates and financial information and adapt strategy to improve performance
Community fundraising
- Initiate and grow partnerships with local community groups (e.g. WIs, Rotary clubs, schools, churches)
- Support or coordinate local fundraising events and campaigns (e.g. fun runs, quizzes, coffee mornings)
- Attend community events to represent the charity and engage new supporters
- Equip and support individuals and groups to fundraise on our behalf
Corporate partnerships and other earned income
- Build relationships with local and regional businesses to secure sponsorship, gifts-in-kind or Charity of the Year support
- Develop creative, mutually beneficial opportunities to engage corporate partners
- Work with the CEO and board to identify and cultivate prospects
- Explore other potential income streams including education consultancy or training offers
Individual Giving and supporter engagement
- Support the development of campaigns to encourage donations from individuals
- Help create a compelling case for support across our communications
- Identify opportunities to increase visibility and supporter base (e.g. speaking engagements, community fairs)
- Ensure Quest for Learning is regularly engaging with our supporters
- Champion the use of storytelling and pupil outcomes to inspire giving
Marketing and communications (fundraising-focused)
- Develop fundraising messaging and materials with the CEO and team
- Lead on all communications relating to fundraising and supporter engagement
- Ensure consistent branding and tone across all fundraising-related comms
- Share our impact with passion and clarity to motivate supporters
Planning and systems
- Maintain accurate and up-to-date records in our Beacon CRM
- Track income performance and contribute to budgeting and forecasting
- Create and deliver realistic workplans to manage multiple deadlines
- Liaise with programme staff to gather data and stories for funders
- Report on income and fundraising activities to CEO and trustees
Person Specification
Essential
- Proven experience in fundraising, with a track record of securing income across multiple streams
- Strong communication skills, with the ability to explain our mission clearly and persuasively to a wide range of audiences
- Excellent bid writing and reporting skills
- Strategic thinking and problem-solving skills
- Confidence in networking, public speaking, and relationship-building
- Proactive, self-motivated, and happy to work independently
- Highly organised with strong attention to detail and the ability to manage multiple projects simultaneously
- Values-led, personable and enthusiastic - able to represent the charity with warmth and professionalism
Desirable
- Experience working in a small charity or education setting
- Knowledge of the Oxfordshire funding landscape or local networks
- Experience with community fundraising, challenge events, or individual giving
- Skills in Canva, Mailchimp or similar content creation tools
- Familiarity with Beacon or similar fundraising CRMs
- Understanding of primary education and the barriers disadvantaged children face
- Experience producing fundraising workplans or reports for trustees
Why work with us?
Quest for Learning is a friendly, values-led education charity with a big mission and a supportive culture. We’re committed to flexibility, wellbeing and professional growth, and we believe in helping our team thrive while doing meaningful work.
We offer:
- Unlimited annual leave (minimum 28 days pro rata, plus bank holidays), with full charity shutdowns in August and at Christmas
- Flexible hybrid working with autonomy over your schedule
- A culture of trust, kindness, and high standards
- Opportunities to test ideas, develop skills and shape a growing organisation
The client requests no contact from agencies or media sales.
Are you an experienced photographer/videographer with excellent technical skills and the ability to craft powerful stories through video and photography? Are you organised and meticulous, with the ability to deliver multimedia projects from concept to completion? We’re looking for a Multimedia Content Creator to help us tell the stories of our three hospices. Whether it’s taking a photo, capturing footage or recording one of our expert speakers, the successful candidate will be comfortable gathering material and editing it for a variety of audiences – this could include photography for use on care materials, a powerful video that supports one of our appeals, or a podcast to educate healthcare professionals about palliative care. No two days are the same!
The role-holder will also take responsibility for managing our content library – developing and owning our media management system and media consents processes is a core part of this role, and key to our being able to develop our multimedia capacity across all three hospices and into the future.
This role is 30 hours per week, however 22.5 hours per week would be considered for the right candidate.
The client requests no contact from agencies or media sales.
Project Officer (CCQI) various networks
£28,304 - £30,886 pa, plus excellent benefits
London (including flexible working)
The College Centre for Quality Improvement (CCQI) works with mental health services to assess and improve the quality of care they provide. We work with more than 90% of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.
Visit our website to find out more about The College Centre for Quality Improvement.
This is an exciting opportunity for someone looking for a career in quality improvement or health service development. You will work in a dynamic team supporting a national network(s) of front-line mental health services, interacting with clinicians, patients, and their carers to improve these services.
We are currently recruiting for the following networks:
- QNFMHS/QNPMHS/QNPICU - Quality Network of Forensic Mental Health Services, Quality Network of Prison Mental Health Services, Quality Network of Psychiatric Intensive Care Units
- PLAN/QN-CRHTT - Psychiatric Liaison Accreditation Network and Quality Network for Crisis Resolution and Home Treatment Teams
- PQN - Perinatal Quality Network
- ECTAS - Electro Convulsive Therapy Accreditation Service
The successful candidate will oversee data collection from clinical services to benchmark against quality standards, arrange and attend face-to-face and/or virtual visits to mental health services across the UK, organise events and deliver training as well as writing reports and other administrative tasks.
All applicants will be considered for all networks, unless stated otherwise in their applications. If you have any preference for any of the mentioned networks, please mention it in your application.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 30 June 2025.
Interviews: 14 and 15 July 2025 (remote).
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
Our teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.
THE ROLE
This role offers a unique and rewarding opportunity to lead National Energy Action’s efforts to improve the lives of those experiencing fuel poverty, with a focus on enhancing building fabric and energy systems. The successful candidate will play a key role in advancing the organisation’s expertise and credibility in this area and will be a passionate advocate for energy efficiency as a vital solution to fuel poverty.
As our new Director of Homes, you will lead our engagement with governments, industry partners, consumer protection bodies, and research organisations to highlight the needs, opportunities, and challenges faced by fuel-poor households.
You will be a member of National Energy Action’s Senior Management Team, helping to shape the strategic direction of the charity. You will lead and support a dedicated team, managing innovative projects designed to deliver meaningful impact.
Reporting directly to the Chief Executive, you will oversee the development and delivery of high-profile demonstration projects and ensure that insights and evidence from this work are widely shared. You will also lead our influencing efforts, working with key stakeholders and policymakers to drive lasting change.
As part of our Senior Leadership Team, you will collaborate closely with colleagues across the organisation to help guide National Energy Action into the future.
WHAT YOU WILL NEED TO SUCCEED
To thrive in this role, you will combine strategic vision with a deep commitment to social justice and environmental sustainability. You’ll understand the urgency of addressing fuel poverty and the critical role that energy efficiency and retrofit measures play in creating warmer, healthier homes.
With a strong grasp of both the policy landscape and technical delivery, you will be confident navigating the complex challenges and opportunities facing the sector.
You will be an effective leader who can bring people together — within and beyond the organisation — to develop and deliver impactful projects. Whether influencing national policy, designing innovative demonstration initiatives, or forging partnerships across industry and government, you will be driven by the desire to make a tangible difference to the lives of those most in need.
You will need to be an excellent communicator, able to represent National Energy Action with credibility and authority in high-level discussions and public forums.
Strategic, collaborative, and highly motivated, you will play a central role in shaping the charity’s future direction and ensuring we remain a trusted voice in the national conversation on energy and fuel poverty.
The client requests no contact from agencies or media sales.
About the Role
This is a unique opportunity to lead a small, values-driven charity with a growing reputation. As Director, you will:
- Drive our strategic and operational development
- Manage our staff team and support their growth
- Ensure robust governance and sound financial management
- Promote our services and lead on funding and partnerships
- Oversee service delivery and maintain high standards of care
What We’re Looking For
We’re seeking someone with:
- Proven leadership in the third or health sector
- Understanding of counselling and mental health provision
- Strong financial, strategic, and fundraising skills
- Excellent communication and people management experience
- A collaborative, compassionate approach aligned with our mission
The client requests no contact from agencies or media sales.
In the spring of 2025, the Vivensa Foundation launched its new strategic framework and identity. Formerly known as the Dunhill Medical Trust, it was back in the 1980s that our founder's niece recognised that the shifting demographics would drive a need for investment in a high-quality research base to improve our understanding of the mechanisms of ageing and ageing-related disease, together with the delivery of innovation to improve health and social care services for older people.
Our charitable objects were never more relevant than they are today and the opportunities are immense to support our academic and clinical researcher community to make real systemic change.
Today, we are the stewards of an endowment valued at around £170M, and have committed to distributing at least £30M over the next five years in in grant funding. We have also ring-fenced a part of our endowment for social investment. You can read more about our Strategic Framework here.
We now have a full time, permanent vacancy for an aspiring grants management professional to help us to deliver our strategic plan. As a member of the Grants Team and reporting to the Director of Research, you will be a primary point of contact for organisations applying for funding for academic or clinical research, as well as working with the team to develop, implement and evaluate our funding streams. As such, you will make key contributions to the development and delivery of our core services, reinforcing our reputation for high quality and support for the research community. If you’d like to explore using your grants management experience or research training in a subject area relevant to the work of the Foundation in a slightly different context, identify with our values and have the great attention to detail, flexible “can do” attitude and restless curiosity essential to the success of a small, expert team, go to our website to download the full job description and person specification and find out how to apply.
The client requests no contact from agencies or media sales.