Community engagement officer jobs

 ID: 1601 Learning & Development Business Partner (Leadership & Management Development)

Service: Learning & Development

Salary: £37,211 to £41,518 FTE per annum

Additionally, £3,866 Inner London Weighting FTE per annum (if Office based)

Additionally, £480 home-based allowance FTE per annum (if Home based)

Location: This role is offered as either Homebased or from our London (N1) office (with hybrid

working available). Our office space is wheelchair accessible.

Hours: 37 hours per week (Full-time). Candidates seeking part-time work are encouraged to apply as we will consider 29.6 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

To help achieve this we rely on an amazing group of leaders and managers. This is an exciting opportunity for an experienced L&D professional with a passion and expertise in leadership and management development to join us to help support the development of those leaders and managers. We’re investing in leadership and management development at Family Action, and this role will be responsible for the design, development and delivery of an integrated leadership and management development offering

Main Responsibilities: (for a full list of the main responsibilities for the role please check the job description)

· Develop and implement a clear, outcome-focused leadership and management development offering for aspiring leaders to senior management.

· Design and deliver leadership and management training (and wider support/interventions) across Family Action.

· Embed a blended learning approach, including the curation of workshops, e-learning, coaching, mentoring, and other management learning resources.

· Actively support the implementation of the wider Learning and Development strategy and the continuous development of a strong organisational learning culture.

Main Requirements (for a full list of the requirements for the role please check the job description and person specification): 

· CIPD Learning & Development level 5 or above (or equivalent significant experience/training/qualification)

· Good experience in a specialist Learning & Development role at Officer/Advisor level or higher

· Demonstrates strong knowledge and understanding of leadership and management development as a subject matter expert

· Expertise in instructional design, including needs analysis, learning objectives, curriculum development, and assessment strategies.

· Ability to develop blended learning solutions, incorporating digital tools, e-learning, and experiential learning methods.

Benefits:

- an annual paid leave entitlement that commences of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Friday 31 October 11.59pm

Interviews are currently planned to take place virtually from w/c 10 November.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Background

The Royal School of Needlework (RSN) is the go to place for the art of hand embroidery. Based at the historic Hampton Court Palace, we offer a range of courses, from leisure classes to degree-level education, and are home to the renowned RSN Embroidery Studio. Our mission is to keep the art of hand embroidery alive and thriving through education, innovation, and heritage. 

Fragile Threads has been generously funded by the National Lottery Heritage Fund, with thanks to National Lottery Players.  It is a multi-stranded and innovative, narrative-led programme exploring biodiversity loss, textile heritage, and cultural expression through embroidery. With multiple partners, community engagement projects, and a major public exhibition planned for 2027, this is an exciting opportunity for someone with a passionate interest in culture and creativity, particularly in the applied arts. 

You’ll be key to delivering the Fragile Threads corporate development income strategy, identifying and driving vital new business as well retaining longer term support from priority sectors. To achieve this, you’ll need to find innovative ways to engage organisations and identify opportunities to maximise income from the relevant sectors

Key Responsibilities: 

Identifying and approaching potential corporate partners 

Work closely with the Fragile Threads Project Lead and the RSN Fundraising Team to: 

• Identify, research and deliver a pipeline of targeted new business that delivers maximum impact for Fragile Threads, particularly the exhibition, whilst meeting the RSN’s organisational objectives 
• Work with senior external stakeholders to deliver effective stakeholder engagement plans, leveraging internal relationships where needed to increase partner commitment and visibility 
• Create compelling and persuasive and audience-tailored partnership propositions / proposals 
• Research, shape and deliver tailored partnership proposals and presentations to potential collaborators, including corporate partners, funders and creative contributors, drawing on an understanding of client and audience needs and project priorities. 
• Liaise with the RSN Fundraising Team to ensure consistency across the organisation in approaches to potential corporates. 
• Excellent networking and relationship building skills.
• Bring an understanding and enthusiasm for arts, craft, and design particularly in heritage or textile-related contexts and reflect this in the way the project is communicated and developed. 
• Be the day-to-day point of contact for corporate partners, helping nurture relationships and ensuring smooth communication and delivery. 

Project development 

Working with the RSN Fragile Threads team to: 

• Help identify potential funding sources and contribute to proposals and applications. 
• Help shape and support team members to produce written and visual assets such as creative briefs, case studies, project packs, microsite content, and social media material. 
• Track expenditure and resources in collaboration with the Project Lead and Project Manager ensuring that project activity stays on track and within scope. 
• Ensure accurate and up-to-date tracking of partnerships and communications. 
• Maintain accurate, up to date supporter records and data on the CRM system and any relevant pipeline management tools, for analysis and reporting purposes. 
• Maintain clear records and contribute to evaluation outputs for internal and external review, and legacy purposes

Person Specification  

• A genuine enthusiasm for the creative arts, culture, and design, particularly where they intersect with heritage, sustainability, and storytelling. Committed 
• to inclusion, ethical awareness, and culturally sensitive practice. 
• Proven track record of successfully working in securing and developing corporate partnerships.
• Demonstrate sound knowledge of how to develop successful partnerships, demonstrated through real life examples, preferably in the art & heritage sector. 
• Demonstrable experience of using critical analysis, business acumen and audience motivations to improve partnership opportunities and outcomes 
• Ability to pull together effective proposal / pitches which are concise and compelling and driven by the audience’s need and our strategic priorities (and that win / secure the vote or partnership) 
• Skilled at developing strategic partnerships, ideally within the arts and heritage context. 
• Excellent interpersonal and communication skills, with the ability to engage confidently and professionally with creatives, communities, funders, and corporate partners. Strong networking instincts and relationship-building capabilities. 
• Highly organised and capable of managing multiple projects and deadlines simultaneously. Experienced in tracking progress, planning, and coordinating 
• across teams. 
• Ability to focus on impact and deliver outstanding results. 
• Ability to pro-actively spot opportunity and react under tight timeframes.
• Excellent networking and relationship building skills.

All applicants must have the right to work in the UK

At The Living Room, we believe recovery is possible for everyone.

Our mission is simple but powerful: to break the cycle of addiction and help people rebuild their lives.
For over 20 years, we’ve supported individuals and families across Hertfordshire through free group therapy and recovery programmes that change lives every day.

If you’re a passionate fundraiser and communicator who wants your work to make a tangible difference, this is your opportunity to join a dedicated, compassionate team making a real community impact.

About the Role

As Fundraising and Marketing Manager, you’ll lead our income generation and communications strategy, helping secure sustainable funding and raise awareness of our vital work.

This is a key senior role within our leadership team — you’ll shape the direction of our fundraising efforts, build strong partnerships, and lead a talented team to tell our story in compelling ways. Your work will directly enable us to continue providing free, life-saving addiction recovery support to those who need it most.

What You’ll Be Working On

• Developing and delivering a comprehensive fundraising strategy across trusts, grants, individuals, and tenders.

• Building strong, lasting relationships with funders, donors, community partners, and commissioners.

• Researching and writing persuasive funding bids and reports to secure and sustain income.

• Overseeing all marketing and communications activities, from digital campaigns to brand storytelling.

• Managing and mentoring the Marketing & Communications Officer, Community Partnerships Officer, and volunteers.

• Ensuring consistent, high-quality representation of The Living Room’s brand across all channels.

• Championing innovation — using digital tools and AI to strengthen engagement and efficiency.

• Upholding our commitment to Environmental, Social, and Governance (ESG) principles in everything you do.

This Job Is for You If...

• You’re an experienced fundraiser or marketing professional who’s passionate about creating social impact.

• You excel at building relationships and can inspire others to support a powerful cause.

• You have strong writing and storytelling skills, able to craft compelling bids and campaigns.

• You enjoy leading and developing others, fostering a collaborative and motivated team culture.

• You’re strategic, creative, and results-focused — equally comfortable with planning and hands-on delivery.

• You’re confident using digital and AI tools to enhance fundraising and communications.

Why Work With Us?

At The Living Room, you’ll join a supportive, values-driven organisation where compassion, integrity, and community are at the heart of everything we do. We’re a small charity with a big impact — flexible, forward-thinking, and committed to empowering both clients and staff to thrive.

Benefits include:

• Hybrid working (Stevenage Hub and remote flexibility)

• 25 days annual leave + bank holidays (rising with service)

• Pension scheme

• Ongoing professional development opportunities

• A culture that values wellbeing, collaboration, and continuous improvement

Digital Communications Officer

Location: Shaw House, Oxford (Minimum of three days per week)
Department: Comms
Job Type: Full time
Contract Type: Permanent
Salary: £35,000 to £38,000 (depending on experience)
 
RABI is the farmers charity.
 
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
 
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
 
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.
 
RABI is on a journey to help shape a future farmers deserve.

SUMMARY OF ROLE

This new role offers the opportunity to be part of an exciting new journey at RABI as we grow our Marketing and Communications team ahead of launching our ambitious 2025-2030 strategy. As Digital Communications Officer, you will take a lead role in planning, creating and delivering content across social media, email marketing, and digital campaigns. You will have the creative freedom to develop innovative approaches that drive meaningful interaction and measurable impact.

The role reports to the Senior Digital Communications Manager and requires close collaboration to support RABI’s digital objectives and content strategy. You will also work with the wider Marketing and Communications team and colleagues across the organisation to support broader objectives, reach multiple audiences and connect people with the charity’s work.

KEY RESPONSIBILITIES

Social Media and Content Creation

• Plan, create and deliver engaging content across RABI’s social media channels in line with the communications strategy.
• Create a diverse range of multimedia content (short-form video, graphics, photography, written content) tailored thoughtfully for each platform (e.g., Instagram, Facebook, LinkedIn).
• Be hands-on with video creation when needed (e.g., filming short clips, editing using mobile tools or basic editing software).
• Grow RABI’s image and video library by proactively collaborating with colleagues, volunteers, social media followers and external contacts to source or create engaging, high-quality content.
• Carry out content A/B testing, trial new formats and recommend improvements to drive engagement.
• Set up and optimise paid social media campaigns (traffic objectives) to promote services and volunteer recruitment.
• Monitor, listen and engage with online communities, spotting trends, opportunities and collaboration prospects.
• Provide content advice and social media guidance to colleagues managing regional pages, and champion best practice across the organisation.
• Produce clear briefs for interviews, photoshoots and video production to ensure high-quality content is created for campaigns and storytelling needs.

Outreach and Community Engagement

• Build strong working relationships with internal colleagues, especially those with farming backgrounds, to identify and develop authentic content opportunities.
• Conduct proactive outreach to individuals, influencers, bloggers, podcasters and journalists within the farming community to share stories and promote RABI’s work.
• Keep a close eye on emerging topics, new platforms, and collaboration opportunities to ensure RABI’s digital presence stays fresh, relevant, and engaging.

Email Marketing and Digital Campaigns

• Plan, write, and deliver email campaigns to support teams across the charity, including fundraising and volunteering.
• Create and schedule multi-stage email journeys to nurture audiences and support campaign goals.
• Build and manage digital assets to support new services or campaigns, planning activity across owned and paid digital channels.
• Shape campaigns from scratch from developing campaign branding and messaging to designing supporting assets.
• Focus on landing page design and optimisation to support strong user journeys and improve engagement with key services and campaigns.
• Support the delivery of key grant campaigns such as the Return to School and Winter Fuel grants.

Data Analysis and Optimisation
 
Use analytics tools to measure the performance of social media, email marketing, paid advertising, influencer activity and outreach.
Produce regular performance reports with actionable insights to improve future activity.
Assess campaign performance using tools such as Google Analytics, Meta Business Suite, and social platform insights to inform optimisation strategies.

PERSON SPECIFICATION

Essential

• 3 years of experience working a similar role in a marketing and communications team.
• Skilled in using WordPress to update and maintain websites.
• Proficiency in using design and video editing tools (e.g. Canva, CapCut).
• Good understanding of website accessibility standards.
• Excellent attention to detail and ability to manage multiple projects and deadlines.
• Confident in creating campaign assets independently, as well as responding to briefs.

Desirable

Previous experience using email automation tools and journey builders (e.g., Mailchimp, Dotdigital).
Experience of working in the charity sector.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-224 152

QuarterFive are delighted to partner with The Outward Bound Trust to find an experienced and strategic Director of Fundraising to lead a capable, established team and play a key role in driving the next phase of growth and impact.

The Outward Bound Trust's mission is to inspire young people to believe in themselves and achieve more than they ever thought possible. For over 80 years, its outdoor learning and adventure programmes have helped hundreds of thousands of young people develop confidence, resilience, and the skills they need to thrive in life and work.

Each year, around 25,000 young people take part in Outward Bound programmes across the UK, delivered through partnerships with schools, youth groups, and employers. Around 80% of school participants receive charitable bursary funding, ensuring that financial barriers never prevent young people from accessing these life-changing experiences. Bursaries are central to OBT’s purpose, underpinning its commitment to equity of access, diversity, and the belief that every young person, regardless of background, should have the chance to experience adventure, challenge, and growth.

The Outward Bound Trust is now delivering its 2030 Strategy, which sets out an ambitious plan to grow reach, strengthen partnerships, and invest in its six heritage outdoor centres. 

Reporting to the CEO, you’ll directly manage four experienced team heads and oversee a high-performing team of 18 who generate bursary, unrestricted, and capital income. The role sits on the Senior Management Team, working closely with colleagues across the charity to connect fundraising with programme delivery, marketing, and business development, ensuring shared priorities and greater collective impact. You’ll also play a key role in the Fundraising and Marcomms Steering Group, ensuring effective working between fundraising and external engagement.

This is a broad, strategic role combining leadership, direction, and hands-on relationship management at one of the UK’s most respected youth charities. You’ll work alongside a supportive CEO and senior leadership team, lead an experienced and capable department, and shape a fundraising strategy that will help thousands of young people access the power of outdoor learning and adventure.

As Director of Fundraising, you will:

• Lead and support a multi-disciplinary fundraising function spanning major donors, corporate partnerships, legacies, trusts and foundations, and events
• Deliver growth across bursary, unrestricted, and capital income, ensuring fundraising priorities align with organisational strategy and long-term sustainability
• Develop and implement capital fundraising plans, supporting the upgrade of existing outdoor centres and laying the groundwork for a potential new site acquisition
• Review and refine OBT’s approach to new business and innovation, identifying where to invest, consolidate, or reshape activity to maximise return
• Build and steward high-value relationships, personally managing key donors, corporate partners, and foundations capable of transformational giving
• Ensure fundraising, business development, and marketing operate in partnership to maximise opportunities for income growth and profile building
• Contribute to organisational leadership as a member of the Senior Management Team, supporting financial planning, strategic decision-making, and cross-directorate collaboration
• Represent OBT externally with senior supporters, funders, and government stakeholders, acting as a visible ambassador for outdoor learning and youth development

Ideal skills and experience: 

• Substantial senior-level fundraising experience with demonstrable success in leading multistream teams
• Proven ability to secure and steward six- and seven-figure partnerships and relationships with high-net-worth individuals, corporates, and foundations
• Strategic and analytical mindset, confident in planning, budgeting, forecasting, and evaluating performance
• Experience of capital fundraising or large-scale campaigns advantageous
• Credible, empowering leadership style – able to guide senior managers, foster collaboration, and provide clarity of direction
• Strong influencing and relationship-building skills, able to engage confidently with trustees, senior stakeholders, and external partners
• Motivated by The Outward Bound Trust’s mission to break down barriers to opportunity and enable all young people to thrive through outdoor learning

Employee benefits include:

• 10% employer pension contribution
• 24 days plus bank holidays (increasing by one day per year to 30 days).
• Life Assurance (3 x salary)
• Long-term Disability Insurance (2/3 salary less state incapacity benefit after 6 months’), absence for up to 5 years, covered from start date
• Employee Assistance Programme: with easy access to medical and mental health support, including instant GP appointments, physio and counselling services
• Personal Accident Insurance while at work or commuting
• Health Cash Plan with Medicash (after completion of probation; taxable benefit)
• 8 weeks’ sick pay at full salary in any 12 months
• Personal Adventures! Outward Bound has a positive attitude to extended/unpaid leave (forward planning is required)

Location: Based in London – 3 days in the office/week.

Salary range: £37,000-42,000

Contract: Full-time. Permanent

Benefits:

● 22 days leave (and statutory holidays), increasing by 1 day for the first year worked and then by 2 days for each year of service after. Extended paid leave over Christmas / New Year.

● Generous pension contributions, increasing for each year of service

● Private health insurance and cycling to work scheme

About EJF

EJF exists to protect the natural world and defend our fundamental human right to a secure environment.  We believe in equity and justice and a need to respect, defend, and empower communities most at risk from habitat loss, biodiversity collapse and global heating.

EJF investigates and exposes abuses and supports environmental defenders, Indigenous peoples, communities, and independent journalists on the frontlines of environmental injustice. We work internationally to drive changes to the very ‘architecture’ of environmental governance, securing permanent solutions to protect our planet.

With over 115 staff, including grassroots mobilisers, filmmakers, investigators, and advocates in 16 countries, we campaign to protect our global ocean, climate, wetlands, and forests, as well as environmental defenders.

About the role:

EJF seeks a dynamic and highly organised individual to join our expanding Environmental Defenders (ED) programme. This is an exciting opportunity to join our team as we scale up support for grassroots leaders who protect our planet and defend interlinked human rights.

Working closely with the Global Programme Coordinator, the ED Programme Officer will enable EJF to deliver tailored training on advocacy, investigation, and filmmaking to environmental defenders worldwide. This starts with supporting the coordination of our new Ocean Defenders project alongside EJF’s teams in Southeast Asia and West Africa.

As an effective multitasker and skilled coordinator, you will lead the operational and logistical elements of our capacity-strengthening programmes. You will build and maintain strong relationships with our partners, ensuring the delivery of high-quality, tailored support. The role requires excellent planning abilities, a strong attention to detail and a passion for helping others.

This position offers significant room for growth and learning. The successful candidate will be given opportunities for development such as participating in training projects overseas and growing project management responsibilities.

 

Key responsibilities:

Taking instruction and guidance from the Global Programme Coordinator (and in her absence, a named member of the Senior Management Team), the Environmental Defenders Programme Officer will:

 

● Plan and organise in-person (and remote) support for environmental defenders – leading on scheduling, budgeting, logistics and other administrative elements of the EJF support.

● Support the implementation of the capacity-strengthening programme, following up with colleagues and partners to ensure continuous progress towards deliverables.

● Coordinate with environmental defenders (grassroots NGOs and other civil society leaders) – maintaining relationships with focal points, collecting feedback, and monitoring support needs.

● Contribute to the implementation and improvement of the monitoring, evaluation and learning (MEL) processes, to measure the programme’s impact, the quality of the support provided and adapt to  emerging needs and priorities.

● Support with creating new and streamlining internal processes – developing templates, centralising training materials, and facilitating the sharing of lessons learned across teams. 

● Assist with production of reports to funders and in securing new and additional funding for the programme.

● Support communications efforts on the Environmental Defenders programme, drafting impactful content for the website, sharing successes with the EJF comms team and identifying other opportunities to improve the programme’s visibility.

● Ensure that digital images from the Programme and from partners are logged in the EJF image library and utilised effectively to drive engagement in the programme.

● Conduct research and participate in networking opportunities to identify potential organisations and individuals to join and benefit from the Environmental Defenders Programme.

● Liaise between partners and EJF’s finance function to ensure that activities are delivered within budget, delivering value for money.

Essential experience and skills:

● Experience coordinating logistics for international trips, events or complex projects.

● Proven ability to build and maintain relationships with partners (NGOs or others) from different cultures and across time zones.

● Experience in managing complex schedules and meeting deadlines.

● Experience with budget management (planning and reporting) and ensuring cost-effective use of resources.

● At least two to three years’ professional work experience in a relevant field (e.g. environmental action, human rights, international development, project management, etc.)

● Strong research, written and verbal communication skills, with an ability to present information in a clear, compelling way to diverse audiences (in person and online)

● Excellent organisational skills and the ability to manage multiple workstreams.

● Excellent attention to detail and high reliability.

● Proactive and solutions-oriented mindset.

● Ability to adapt to changes in plans and a quick learner.

● Strong interpersonal skills, with the ability to work diplomatically and collaboratively with partners from diverse cultures.

● A deep-rooted commitment to environmental justice and a determination to change the world for good.

Desirable experience and skills:

● Fluency in additional languages: French, Portuguese, Thai, Bahasa or Spanish.

● Background working with people and organisations in the Global South, and an understanding of decolonial approaches.

● Experience in designing or implementing training programmes.

● Experience with advocacy, communications, policy change or filmmaking.

● Experience in developing templates and standardising practices (e.g. SOPs, M&E, feedback processes, training materials).

● Experience working within non-profit organisations.

We are actively seeking candidates from diverse backgrounds, cultures, and experiences, and we strongly encourage applications from individuals who are underrepresented in the environmental sector.

Even if you don’t meet every requirement listed, we encourage you to apply. We value potential and dedication, and we are committed to providing development opportunities to help the right candidate grow into the role.

To apply:

1. Please send your CV and a brief cover letter (1.5 page maximum) to the email address provided. Please begin the names of both files (CV and cover letter) with your own name or initials (e.g. Alba.Smith_CV or AS_CV).
2. Closing date for applications: Thursday 23rd October 2025

Interviews: Starting 29th October 2025

1. Candidates must have the legal right to live and work in the UK. EJF is an equal opportunities employer committed to fostering diversity within the workplace.
2. If you have not heard from us within two weeks of the closing date, please assume your application has been unsuccessful.

We are recruiting for a temporary supporter care officer for a leading social welfare charity , looking for someone to cove workload for the next 6 to 8 weeks. You will be responsible for accurately capturing data across different channels and the processing of all donations received by post, phone, and BACS and supporting the team where needed.

Hybrid working ,1 to 2 days in their office .

The Role
To ensure all donations, enquiries, and supporter correspondence are promptly and accurately processed, recorded, and thanked in line with our policies and within agreed performance indicators.
Carry out the above processes from our Central Office in Ewell on regular basis (in-office work performed on a roto basis, requiring one office day approximately every 3 weeks, as well as 1-2 team days every 6 weeks).
Record and report on written and verbal supporter feedback so that learnings from complaints and positive comments can be implemented into future marketing campaigns.
Identify and implement opportunities to build supporter engagement through creative communications, maximising the effectiveness of our fundraising campaigns.
Maintain existing business-as-usual processes, identifying opportunities to maximise efficiencies where possible.
Work with the Legacy & In Memory Marketing Team to welcome and steward new supporter enquiries, as well as manage processes in relation to tribute funds, allocation of payments and administration of our will-writing service.
Work with the Community & Events Fundraising Team to ensure that income raised on Facebook is processed and thanked appropriately, and to ensure enquiries through the service desk are managed to completion.
Work with the Finance team to ensure delivery of various reconciliation processes.

The Candidate
Knowledge of principles of excellent customer service.
Experience of fundraising and/or working in the charity sector.
Knowledge of Gift Aid, fundraising regulation, and the Fundraising Preference Service.
Experience of working with a CRM database.
Experience of processing card payments.
Knowledge of Direct Debit processes.
Use of social media to interact with audiences.
Excellent time management skills.
Excellent written and database skills, with very strong attention to detail.
Excellent letter writing skills with an emphasis on diplomacy.
Proven communication skills and excellent telephone manner.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Your new company
Join a globally respected non-profit organisation working at the forefront of social change. With a strong international presence and a mission rooted in equity and empowerment, this organisation leads impactful initiatives that influence policy, drive advocacy, and support vulnerable communities. You'll be part of a collaborative, values-led team committed to creating lasting change through strategic leadership and inclusive practices.

Your new role
As Senior Officer - Executive Office, you'll provide high-level strategic, operational, and administrative support to the CEO. Acting as a trusted advisor and gatekeeper, you'll help manage priorities, coordinate key projects, and ensure smooth communication across senior leadership and the Board. You'll also play a vital role in internal communications and external engagement, including supporting the CEO's media presence and global travel.This is a dynamic, fast-paced role ideal for someone who thrives in high-level executive support and strategic coordination.

What you'll need to succeed
We're looking for someone with:

• 7+ years' experience supporting senior leaders and Boards in a similar role
• Strong governance knowledge, including UK Charity Commission requirements
• Exceptional organisational and time management skills
• Advanced proficiency in Microsoft Office and project management tools
• Excellent written and verbal communication skills, including copyediting
• High level of discretion, integrity, and professionalism
• Ability to manage complex priorities and work independently
• Experience in internal communications and stakeholder engagement
• A proactive, solution-focused mindset and collaborative approach

Desirable: Experience in gender equality, women's empowerment, or international development.

What you'll get in return

• Competitive salary with annual increments
• Generous 10% pension contribution
• Hybrid working model (Central London office)
• Opportunities for international travel
• Inclusive and values-led workplace culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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This is a rare and exciting opportunity to join our sector-leading UK Voice and Influence Team, and work very closely with our brilliant SEEN Programme, as well as our Children's Services across the UK.

Please note: this role carries a genuine occupational requirement that the postholder is from Black or Minoritised Ethnic (or ‘BAME', ‘Global Majority' or ‘African, Asian, Caribbean or Mixed heritage') community. We will confirm this prior to finalising our shortlist for interview.

The context:

Listening and responding to the voices and experiences of young people across the UK is a foundation of our three-year strategy – and in particular the voices of Black or Minoritised Ethnic young people, who are often less-heard.

Our vision is to build and support an engaged, diverse network (B-Amplified) of young people (aged 11-25) from across the UK who represent a broad range of identities and lived experiences, and who can speak out and work alongside Barnardo's in pursuit of our core purpose: Changing Childhoods, Changing Lives.

To help us do this, we are strengthening our B-Amplified Network and introducing new opportunities for young people to engage in our work, including through our new Lived Experience Ambassadors offer and an annual Youth Summit.

The challenge this role will help us address:

Black or Minoritised Ethnic children and young people are less visible and represented across Barnardo's work – in our Children's Services, and in our UK voice and influence work. This role will help us:

• Address ongoing feedback about the need for greater representation of Black or Minoritised Ethnic young people within B-Amplified, while also strengthening engagement from children's services to support pathways for a longer-term, stronger charity-wide approach to inclusive engagement.
• Identify and understand barriers within children's services that prevent meaningful engagement with Black or Minoritised Ethnic young people. This will help inform V&I, SEEN, and the wider organisation's approach to anti-racist practice, and excellent and inclusive voice and influence work.

Specifically, this role will:

• Lead on the recruitment, coordination and support of young people signed up as B-Amplified Network members – the role will be the dedicated member of staff to onboard, sustain engagement, and successfully support young people to transition and exit to other opportunities.
• Support the SEEN Ambassadors, and coordinate their engagement in the wider B-Amplified Network offer – bringing them more coherently into the wider voice and influence programme of work, and ensure there is a consistent approach to monitoring, evaluation, recording and reporting for this group of young people.
   

In year 1 of this role, we expect the focus to be on the anti-racism strand to excellent and inclusive services and, by extension, the increased engagement of Black or Minoritised Ethnic children and young people – locally, in services, and nationally, in national opportunities. As part of its ‘business as usual', this role will:

• Provide ‘hands-on' sessional and pastoral support for young people participating in the B-Amplified Network and those who are SEEN Ambassadors.
• Coordinate and support a programme of personal and skills development sessions for young people participating in the B-Amplified Network and those who are SEEN Ambassadors – such as training, webinars and similar – to ‘get them ready' to have a voice and influence in decision-making.
• Forge improved links between the B-Amplified Network and SEEN Ambassadors, to ensure clarity of role/s, engagement and our ‘menu' of opportunities.

For this role, we're looking for someone who brings: [shortlisting criteria]

• At least five years' experience in a role working directly with children and/or young people in a health, social care, education or youth work setting.
• Experience of designing, delivering and evaluating strategic voice and influence activities with young people – including through remote or virtual working.
• Knowledge and understanding of the practical application of anti-racist principles, practice and ways of working.
• Experience of working across complex structures, hierarchies and partnerships, with experience of working with a range of stakeholders at different levels and reporting through matrix arrangements.
• Ability to plan, deliver and evaluate projects, collaboratively and effectively.
• Excellent collaboration, networking and partnership-working skills.

Specific circumstances of this role:

The right candidate will:

• Be from a Black or Minoritised Ethnic (or ‘BAME', ‘Global Majority' or ‘African, Asian, Caribbean or Mixed heritage') community - this is a genuine occupational requirement.
• Live close to a national rail station and/or airport – as regular travel across the UK will be required, including overnight visits (1-2 times per month).
• Be able to work flexibly to accommodate direct work with young people outside of 'normal' hour (i.e. evenings and weekends).

Important to note:

We recognise the inherent power dynamics at play, and that the occupational requirement does not imply that the responsibility to ‘solve' the issue of diversity rests solely with a minoritised individual (or team). Instead, this role forms part of a wider, intentional commitment across the organisation to embed anti-racist and inclusive practice at every level and is why we have proposed a matrix management approach - to ensure the role is not siloed, but meaningfully supported and connected across teams.

A key focus will be to understand and address the structural and cultural barriers that children's services and internal teams may face when engaging with Black or Minoritised Ethnic young people.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described

Discipleship & Faith Formation Officer: Faith at Home

The Vacancy

Are you committed to nurturing faith in children, young people, and across the generations within family life? Do you have a heart for empowering churches and leaders to embrace whole-life discipleship? Are you a skilled educator and enabler who recognises the vital role of home in shaping spiritual journeys and is passionate about equipping others to do the same?

We are offering an interesting and varied opportunity to support the work of the Connexional Team and the wider Methodist Church in developing, providing, and maintaining quality training, resourcing, network organisation, accompaniment, and experiences – in ways that are theologically-rooted, culturally-resonant, inclusive, relational, creative, and compelling for children and young people in their homes, with their families, responsible adults, and/or care providers.

Working alongside the Discipleship Team and colleagues within the Evangelism & Growth Team, you will be developing and communicating with networks around the Methodist Church’s biblically- and theologically coherent vision and strategy for multi-generational Methodist discipleship. As part of this, an important aspect of the role will be supporting the development of a coherent discipleship pathway across different age groups within families and children at home, which will be sensitive to key transitional development stages across generations and life experiences. You will be working with circuits and local churches as well as in partnership with external organisations; in addition, you will be and active part of the development and delivery of key events such as 3Generate.

This is an exciting opportunity to help shape the future of the Methodist Church and enable people of all generations to embark on a life-long discipleship journey.

About You

We are looking for someone who wants to make a positive contribution to the work of the development and delivery of the Discipleship stream outlined in Methodist Church’s evangelism and growth strategy – part of the Church’s commitment to be a growing, inclusive, evangelistic, and justice-seeking Church.

You will preferably have experience in training and project management, and it is essential that you are experienced in children, family and youth ministry. You must be experienced in the development and delivery of teaching programmes and have a good understanding of intergenerational faith development. As a good project manager and communicator, you are able to work with ecumenical and secular partners as well as local Methodist Churches and Circuits. Experience with digital content development and social media would be an advantage.

We are a collaborative team and therefore welcome applications from those who wish to contribute to the work of the team in a positive and proactive way.

A faith is an essential requirement for this role and in accordance with Schedule 9 of the Equality Act 2010 it is and it will remain throughout the life of the employment contract an occupational requirement that the successful applicant is a practicing Christian.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

Closing date: Friday, 7 November 2025

Interview date: Friday, 21 November 2025

This role leads our corporate partnerships work to achieve income targets, grow the opportunity pipeline and develop successful corporate partnerships.

Corporate donor partnerships and income are a key part of the Foundation’s success and our future strategy. We have ambitious plans to grow grant-making through our current strategic cycle 2025-28. Fundamental to this is growing corporate income by building a strong donor pipeline at target levels. We also aim to strengthen relationships with existing corporate donors to increase retention and grow long-term giving.

As Corporate Partnerships Manager, you will shape and update the corporate donor development strategy and corporate funds plan, working with the Head of Operations and Development, Marketing and Communications Manager and CEO. You will manage key corporate partnerships, engage current and potential corporate supporters, and ensure excellent stewardship throughout. A key focus is to foster a culture of new business development by mobilising whole team support.

The successful candidate will have proven experience securing five- and six-figure corporate partnerships, consistently exceeding ambitious targets. Excellent communication skills are essential, with the ability to engage a diverse range of stakeholders and produce high-quality content to attract new corporate donors and to demonstrate impact of corporate partnerships. You will need to identify and convert new opportunities while effectively managing long-term relationships. The role also requires strong organisational, analytical, creative, and budgeting skills, along with the ability to prioritise competing demands to drive income growth and maximise opportunities.

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR).

Contract: Permanent

Hours: 35 hours per week (1.0FTE)

Salary: £50,000

Annual Leave: 22 days per annum plus 3 discretionary days  

About the role 

CUF’s new strategy has a vision of ending poverty together.  Over the next three years we will be developing our relationships with our networks, partnerships, Dioceses and churches to respond, primarily, to relational poverty, recognising its place within the web of poverty. Our work will be mission and community resilience focussed, in the framework of asset based community development.

Through our work we will see more impactful, confident and mission focussed churches who are empowered to serve their local communities.  We will witness greater cohesion across Dioceses, schools, Christian denominations and Christian charities as a national movement to love and serve our neighbour, and challenge unjust structures of society. We will also work more strategically with communities of different faiths

in our resilience work, facing the challenges of relational and identity poverty.  We will work closely with the Church of England who have highlighted ministry in low income communities as a priority for resourcing.

We will be more confident in speaking out the truth about poverty, through a renewed influencing, policy and research team, who will take our grassroots and collaborative work to highlight unjust structures on poverty, and shape an ecclesial, political and sociological response.

In this newly created role you will develop our work on influencing and telling the truth about poverty, this is one of two objectives for the charity.  You will help build relationships of influence within the Church of England, Government and other decision makers to use our stories and impact to show the difference churches and faith groups can make in ending material and relational poverty.  You will develop policy positions on areas of CUF’s work in relation to poverty that will give a firm basis for our work, and that we will be able to speak out on with confidence and knowledge based on connection to grassroots churches and organisations.  You will develop a robust mechanism for reporting on impact, which goes beyond just evaluating our work but demonstrates the difference that faith based social action can make on ending poverty together.

This role will report to the CEO, but work across all of CUF’s teams and departments and will be responsible for the line management of the Listening and Learning Officer.

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £31,830 - £35,280 per annum if based in London. £29,175 - £32,625 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.

Application deadline: 12 noon, Monday 10th November 2025

The application for this role will consist of a written application; a telephone interview; and an Assessment Centre (via Zoom).

Assessment Centres will take place week commencing 1st December and will consist of an interview and a task relating to the role.

About upReach 

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about our work, visit our website and read our Annual Report, and Impact Report. 

ROLE SUMMARY

This role will be pivotal in devising, executing, and evaluating impactful marketing and communication strategies that resonate with key audiences and advance upReach's mission of transforming social mobility in the UK. The successful candidate will split their time between PR and external affairs (50%) and marketing campaign development and delivery (50%), with flexibility to adjust based on organisational priorities.

Reporting to the Senior Marketing and Communications Manager, and closely collaborating with the Junior Marketing and Communications Manager on specific projects, focussed on increasing press coverage, creating compelling marketing materials, and delivering impactful campaigns. You will work closely with the wider team to ensure all communications align with upReach’s brand, with the ultimate aim of championing upReach's mission to transform social mobility in the UK. You will also support upReach in fulfilling our 2024-27 strategic objectives.

CORE RESPONSIBILITIES

PR, External Affairs & Policy:

• PR Strategy: Contribute to the development and implementation of a PR strategy to raise awareness of upReach and the cause of social mobility, secure new partners/funders, and attract student applicants. 

• Media Content: Create press releases, opinion pieces, blogs and research that reflect the charity’s policy positions on key social mobility issues, and keep upReach website up to date with the latest coverage and articles. 

• Impact Monitoring: Track and quality score incoming press coverage to analyse performance and adjust strategies based on incoming insights, pro-actively securing additional backlinks.

• External Stakeholder Management: Help respond to incoming media inquiries, ensuring timely responses and distribution of materials. Cultivate relationships with journalists, media outlets, influencers, other social mobility organisations, and other key stakeholders to expand upReach’s visibility, updating the CRM and journalist database accordingly.

• Media, Policy and Research Monitoring: Track and respond to relevant social mobility and education-related policy changes in the UK, ensuring upReach has an active voice in these discussions where appropriate and disseminating key updates to the wider team. 

• Award Submissions: Support the identification and submission of high-quality award entries to build upReach’s profile across key target sectors.

• Crisis Communications: Support in the preparation of responses to any external inquiries or crises, ensuring upReach’s reputation is protected.

• Patron and Ambassador Research: Assist in the research of potential high-profile ambassadors for upReach, ensuring they align with our mission and values.

Marketing Campaigns:

• Student Attraction: Support the delivery of upReach’s student attraction strategy to raise awareness of upReach amongst eligible undergraduate students.

• Campaign Support: Assist in the planning and execution of multi-channel marketing campaigns that drive engagement with beneficiaries, partners, donors, and funders.

• Content Creation: Work closely with the marketing team to produce compelling digital and print content, including case studies, social media posts/templates, blogs, email campaigns, videos and more.

• Brand Consistency: Assist in reviewing external-facing materials to ensure they align with upReach’s brand guidelines, tone of voice, and key messages. Act in a consulting role to support the successful delivery of Associate-focussed communications. 

• Marketing Asset Management: Maintain a comprehensive inventory of marketing materials, ensuring resources remain up-to-date and relevant, while monitoring distribution amongst the team.

• Monitoring and Evaluation: Assist in reporting on the success of campaigns using tools like Google Analytics and social media insights.

• Collaborative Marketing: Collaborate with other charities, higher education institutions, and student societies, to develop co-marketing opportunities that expand programme reach among target student audiences.

Other responsibilities:

• Manage the External Affairs rotation to help one member of the Future Charity Leaders Programme (FCLP), upReach’s internal graduate scheme, to learn more about this area of the charity.

• Continue to develop skills, knowledge and best practice that will enable you to excel in the role, including training on pitching to the media, crafting compelling content and building press relationships.

• Undertake other marketing, communications or administrative tasks that are required within this role.

Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit. 

SKILLS AND EXPERIENCE

We are looking for someone who is passionate about social mobility and believe that background should not be a barrier to graduate employment. 

To be successful, you would ideally have experience in marketing and communications, particularly in executing PR and policy strategies, facilitating media relations and/or running successful communications campaigns. While not required, experience within a charity, social impact or education-focused organisation would also be highly beneficial for this role.

Required skills:

• Written Communication: Ability to write in a clear and persuasive way that breaks down complex issues into digestible content (e.g. press releases, social media posts and newsletters). Excellent verbal communication for networking, media relations, and public speaking.

• Creativity and Storytelling: Strong creative flair to develop engaging content and narrative that resonate with different audiences across digital and traditional platforms.

• Media Knowledge: Good understanding of the media landscape, with experience in managing media contacts, securing coverage, and building relationships with the press.

• Attention-to-Detail: Strong eye for detail, including excellent proofreading and editing skills, to ensure high-quality, error-free content.

• Brand Awareness: Understanding of how to promote and protect upReach’s brand reputation and the importance of maintaining brand-compliant messaging across all platforms.

• Project Management: Strong organisational and project management skills, with experience handling multiple tasks and deadlines simultaneously. Ability to quickly adapt to changing situations, including responding to media inquiries or handling unexpected challenges.

• Pro-activity: A proactive attitude and an ability to suggest, research and implement new ideas to achieve our organisational objectives. 

Desirable (Not Required) Experience:

• Hands-on experience with some or all of the following tools/software:

  • G-suite

  • Zoom

  • Canva or similar design software.

  • Mailchimp or similar email marketing software.

  • Website content management systems (CMS).

  • Bigin, Zoho or similar customer relationship management tools (CRMs).

  • Trello

• Knowledge of GDPR compliance.

• Knowledge of regulations around charity communications, including compliance with data protection laws and ethical storytelling.

COMPETENCIES

In general, Senior Officer level involves you demonstrating more leadership capabilities than in an entry-level position. This includes having ownership of a new area (press/PR), and demonstrating an ability to informally lead and have positive influence on the wider team. We will be looking for you to demonstrate that you can plan ahead, proactively anticipate upcoming projects or risks, and problem solve independently.

Please see below a summary of the key competencies required for this role:

• Motivation (2) - Shows self-motivation to increase upReach’s impact, and develops an understanding of team strengths in order to provide support to the wider team where needed.

• Leadership (2) - Takes responsibility for leading on set projects, creating a supportive environment for any others’ working on the project, and inspiring the wider team by keeping them informed on progress.

• Continuous improvement (2) - Pursues this continuously, focusing on developing specific skills needed in your own role, actively implementing any learnings from training, and measuring your own performance.

• Planning and organising (2) - Organising own work effectively, including scheduling, prioritising, setting and communicating realistic timeframes, and negotiating successfully when faced with multiple requests / working on collaborative tasks.

• Problem solving & decision making (2) - Being the key problem solver within area of responsibility, using experience to analyse problems from different angles, including getting input from others, asking questions and using data before making decisions

• Innovative (2) - Proactively suggestions to improve team’s current working methods, applying own knowledge and expertise to solutions

• Management (2) (rotations)- Able to give clear instruction and lets people know what’s expected of them in collaborative work or in area of leadership, and able to manage partnerships / external relationships effectively

• Commitment to social mobility (2) - Has developed an advanced understanding of social mobility and complex concepts within the field, and can articulate upReach’s role within this to external stakeholders

• Communication (3) - Express ideas effectively and sensitively, confidently handling challenging conversations, and leading meetings and sessions where appropriate.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Voluntary leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on Monday 10th November at 12:00 noon.

Equal Opportunities

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Thus, we encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities, those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Job Summary 

The Head of Student Representation is a critical member of the Students’ Union’s Delivery senior team and leads Durham SU’s work in influencing Durham University in students’ academic interests, through the support of student leaders and volunteers. The Head manages the Student Voice team, which coordinate support for academic representatives, and which provides policy advice to student leaders and the Durham SU senior staff.

The Head is also the operational lead for data protection, information governance, and data analysis. 

Key Responsibilities and Duties 

The Head of Student Representation is responsible for the performance, growth and sustainability of Durham SU’s professional staff team and volunteers, organised to support faculty and academic representatives.

In particular, the Head will: 

• Lead effective support for Durham student leaders who want to help make Durham University education better and fairer. 

• Anticipate and respond to student need in their education, seek and seize opportunity, and manage risk. 

• Ensure that Durham SU and its student leaders can, and do, speak with authority on matters impacting Durham students’ education, on behalf of the wider student community. 

• Provide advice and make recommendations to student leaders, Durham SU senior staff and the Board of Trustees on policy development within their area of responsibility. 

• Support the Deputy Chief Executive in the development and maintenance of relationships with Durham University’s academic and professional staff. 

The Head of Student Representation will be accountable for: 

• Leadership across the newly formed Delivery function in the SU – working closely alongside the Head of Community and the Deputy Chief Executive to provide a high-quality experience to Students’ Union stakeholders

• Managing their team efficiently, effectively and consistently with Durham SU’s values, within agreed targets, to meet agreed outcomes. 

• Delivery of research, reports, consultations and project outcomes as agreed with Durham University (for example, access and participation fund work, responses to the Teaching Excellence Framework, the National Student Survey, etc). 

• Successful support offers for academic communities within four faculties, including academic representatives and academic student groups

• Seeking and holding key external relationships and advancing the reputation and reach of Durham students and Durham SU. 

• Durham SU’s responsible and effective use of student data and insight, including the management of large data transfers from Durham University to Durham SU.

• Supporting the successful delivery of student elections to ensure high levels of engagement, experience and turnout.