Community events fundraising administrator jobs
Job Title: Assistant Shop Manager
Reporting To: Old Swan Shop Manager
Salary: £25,570 - £27,401
Hours: 37.5 hours per week
Location: Old Swan, Liverpool
About us:
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward.
In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls.
About the role:
We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan.
The Assistant Shop Manager will be an integral part of the wider Charity team.
Main Duties/Tasks:
You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism.
Income generation:
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Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.
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Support the team to maximise income from Gift Aid on donated products.
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Support the team to maximise income via our online platforms.
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Support the team with arranging van deliveries/collections daily.
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Work with the wider Charity team to promote and support fundraising activities and events.
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Explore ways to maximise sales via events, donation drives, pop-up shops etc.
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Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager.
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Support with ensuring the money is ready and accessible for cash collection.
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Open and close the shop at the appropriate times.
Volunteers:
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Support and management of a team of volunteers.
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Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
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Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager.
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Help to provide and support ongoing training and development for volunteers.
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Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values.
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Health & Safety (in conjunction with Shop Manager)
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Ensure the shop adheres to Retail Health and Safety regulations.
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Implement good Health and Safety practices to help protect employees, volunteers, and customers.
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Help to ensure employees and volunteers are trained in manual handling.
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Help maintain the cleanliness of the shop and behind the scenes areas.
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Stock Control (in conjunction with Shop Manager)
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Ensure continuous, sufficient levels of high-quality stock.
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Be responsible for deliveries and stock controls.
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Ensure stock is appropriate to the business and priced accordingly.
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Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.
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Ensure visual merchandising is a high priority, with products featured prominently in window displays.
Customer Service:
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Be professional, patient and have a ‘people-first’ approach to customer services.
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Be committed to the principles of equality, diversity, and collaborative working.
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Set high standards of cleanliness, display and merchandising.
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Establish quality standards, consumer safety and ensuring continuity.
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Play a key role in enabling the shop to represent the Charity’s values.
Other Duties:
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Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
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Any other reasonable duties as required by your line manager.
The Charity retail team are currently conducting a four-day working week trial, due to end on 30th September 2025. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2025 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions:
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How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
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Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.
Closing date: Sunday 10 August 2025
Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 19 August 2025
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Are you a super-organised go-getter with a flair for detail and a passion for smooth-running operations? Ready to play a key role in a friendly, purpose-driven team where your efforts genuinely matter? If yes, read on - we’re looking for someone just like you.
As our Committee Officer, you’ll be at the very heart of our governance operations. You’ll be the engine behind our Board of Trustees and its supporting committees, ensuring that meetings run seamlessly, and our documents shine with professionalism, and governance standards are always met.
From planning and scheduling to preparing top-tier papers and safeguarding our processes, you'll make a real difference every day by upholding excellence behind the scenes. This is a role where your organisational prowess and sense of ownership will truly thrive.
Whether you're already seasoned in committee administration or you're bringing transferrable administrative experience and a hunger to learn - we'll support you every step of the way.
You’re someone who:
- Thrives in an organised, fast-paced environment
- Is a confident communicator, verbally and in writing
- Brings top-notch attention to detail and delivers with pride
- Has experience in diary management, committee support, and first-rate customer service
- Works effectively with senior stakeholders and colleagues across an organisation
- Is IT-savvy and always looking for smarter ways to get things done
The salary for this position will be between £30,000 - £34,000 depending on experience. This is a full time post at 36 hours per work and will be offered on a permanent basis. We will consider making this a part-time appointment, but no less than 0.8 FTE.
We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our lovely central London office for a minimum of three days a week, the rest of the time, from wherever you work best.
Diverse voices strengthen science - and us. We actively encourage applicants from all backgrounds, especially those from underrepresented groups including Black, Asian, and other minoritised communities, disabled people, and LGBTQI+ individuals.
Important Dates
*Pre-screening: 9 - 22 July 2025
Closing Date: 24 July 2025
*We will contact shortlisted candidates as and when they apply and invite candidates to an initial 20 minute MS Teams meeting with a member of the HR team.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join ARC Blackburn as our new Operations Manager and help lead a charity supporting people seeking asylum and refuge. This is your chance to combine hands-on leadership with a deep commitment to social justice in a frontline, community-led environment.
We’re looking for an experienced, compassionate, and highly organised Operations Manager to oversee the daily operations of ARC Blackburn and support the delivery of high-quality, person-centred services. You’ll lead our staff team, manage our internal systems, and ensure our services run smoothly, safely, and in line with our values.
ARC Blackburn has been a trusted source of support for people seeking sanctuary since 2004. Based in the heart of Blackburn, we provide casework support, social activities, English classes, volunteering opportunities, and advocacy – with a strong emphasis on lived experience and community involvement. This is an exciting time to join us as we grow our impact and continue building a strong, inclusive organisation.
About the Role
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Position: Operations Manager
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Location: Wesley Hall, Feilden Street, Blackburn BB2 1LQ (office-based, with some travel locally)
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Hours: Full-time, 37.5 hours per week (occasional evenings/weekends)
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Salary: £34,000
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Contract: Fixed term – 3 years (with the potential to extend, subject to funding)
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Reports to: CEO
Key Responsibilities
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Lead ARC’s day-to-day operations and service delivery
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Line-manage the staff team and support their development
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Oversee internal systems including HR, finance, and facilities
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Ensure compliance with safeguarding, GDPR, and health & safety
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Maintain financial records, monitor budgets, and support small fundraising activities
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Collaborate with the CEO and Board of Trustees to deliver on strategic goals
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Build and maintain strong relationships with partners
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Champion equality, inclusion, and trauma-informed practices in all areas of work
Who We’re Looking For
We’re seeking someone who thrives in a people-centred, fast-paced environment and who brings both attention to detail and a genuine passion for supporting displaced communities.
How to Apply
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Download the Recruitment Pack to learn more about the role and the person specification.
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Closing date: Monday 25th August at 10:00am.
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Via CharityJob, please send us your CV along with a short cover letter telling us why you’re interested in the role and how your experience matches what we’re looking for (maximum two A4 sides, minimum font size 11).
Applications will be reviewed as received, and interviews may take place before the closing date – early applications are encouraged. As part of the first stage, we may invite applicants to a short video call to explore your experience and interest in the role (note: this does not guarantee shortlisting).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Prison Phoenix Trust
The PPT are the leading experts in yoga and meditation in prisons in the UK and Ireland. Since 1988 we have supported the personal development and rehabilitation people living in prison through meditation and yoga. We do this through 121 mentoring, group yoga classes, peer support newsletters and resources such as books and DVDs that help people practise yoga and meditation in their cells. We deliver the British Wheel of Yoga’s accredited training Teaching Yoga in Prison.
A small staff and volunteer team based in Oxford works with a network of self-employed yoga and meditation teachers across the UK and Ireland.
This new role is part of an expansion of the staff team to build the capacity of the charity to meet the growing demands for its services and the income to support this.
The role
At an exciting time for the expansion of the charity’s fundraising activities, the Development Coordinator will play a pivotal role in driving and expanding the charity’s income from individual donors while leading the development and execution of community fundraising initiatives and events. This role is pivotal in building and nurturing long-term relationships with individual donors, cultivating new donor prospects, and developing innovative community engagement strategies, working with The PPT’s Development Lead.
The ideal candidate will be an energetic and passionate professional with expertise in donor relations, event management, and community fundraising. They will be skilled at creating impactful experiences that inspire both individual and collective action, making a lasting difference in the lives of those we serve.
Responsibilities
1. Individual Fundraising
Innovate and implement a donor acquisition strategy appropriate for the values of The PPT.
- Implement an audience segmentation approach to building individual, regular and legacy giving, drawing on accurate analysis of data, using The PPT’s Access database.
- Project manage delivery of quarterly postal appeals including segmentation and targeting of messaging, mail-merge and printing, dispatch by volunteers or mailing house.
- Email marketing, including use of Mailchimp to segment audiences and target messages.
- Optimise The PPT’s use of JustGiving and other fundraising platforms, regularly reviewing performance.
- Optimise fundraising functionality of The PPT’s website and support colleagues in the development and procurement of a new website.
2. Community fundraising
- Manage and plan the growth of The PPT’s community fund raising activities, with a particular focus on yoga groups and faith groups.
- Review and develop cost-effective levels of support for fundraisers.
3. Donor care:
- Manage relationships with current and prospective donors and fundraisers by ensuring timely acknowledgment of gifts.
- Refine use of automated systems, such as Mailchimp and JustGiving to automate acknowledgement of gifts where appropriate, while ensuring optimum levels of personalisation, such as hand-written cards and notes. Fulfil established donor journeys, ensuring donor led and annual stewardship is met.
4. Data management, analysis and reporting
- Maintain and update The PPT’s supporter database, ensuring all records are accurate and up to date. Initially using Access and adapt with the move to a new database/CRM programme.
- Track, monitor and report quarterly on results of FR activities
- Support colleagues in the development and procurement of a new database and/or customer relationship management system.
5. Event Coordination
- Plan and project manage delivery of The PPT’s public facing, fundraising and donor stewardship events including planning, promotion, logistics, and follow-up.
- Integrate donor care into event planning, ensuring that donors feel personally valued and appreciated before, during, and after events.
- Work with Communications Coordinator in producing printed and display materials for events.
- Plan and project-manage delivery of The PPT’s presence at networking events for example in yoga, faith and criminal justice communities.
6. Communications and Marketing
- Contribute to development of social media audiences to meet charity’s profile-raising and fundraising objectives.
- Craft compelling messages and content for supporter communications that highlight The PPT’s mission and impact.
Skills and Qualifications:
Essential
- Proven fundraising experience, especially in individual giving (e.g., regular giving, legacies, donor stewardship, direct mail, online fundraising
- Knowledge of best practices and ethical standards in fundraising, with a strong focus on donor care
- Expertise in using Excel and Access to analyse and report on fundraising data
- Skilled in using Mailchimp and CRM systems (e.g. Donorfy, Beacon, Salesforce) to manage donor journeys and stewardship - Comfortable analysing donor trends and campaign performance
Desirable
- Membership of a professional fundraising body (e.g. IoF) or evidence of continuous professional developmen
- Knowledge of emerging trends and innovations in donor engagement and stewardship
Work Experience:
Essential
- Experience in donor acquisition and retention, with strong focus on engagement and stewardship
- Experience in planning and managing fundraising events, including logistics, communications, and follow-up
- Experience supporting community fundraising efforts and engaging volunteers
- Experience using online platforms (e.g., JustGiving) for fundraising campaigns
- Able to report effectively on fundraising performance metrics including donor retention
Desirable
- Experience working in a small charity environment where flexibility and relationship-based fundraising are critical
- Experience or interest in contemplative practices (e.g., meditation, yoga)
- Experience with or interest in the criminal justice system and/or prison reform
Communication Skills:
Essential
- Strong written and verbal communication skills
- Able to craft compelling donor messages, thank-you letters, and reports
- Comfortable presenting fundraising results and stories to stakeholders including donors, trustees, and management
Desirable
- Creative in writing appeals and recognising donors in a personalised and inspiring way
Teamwork and collaboration:
Essential
- Ability to work both independently and collaboratively within a small team
- Willing to support other areas of the charity’s work as needed
- Proactive and flexible team player
Desirable
- Able to bring creative ideas for improving collaboration and community engagement
Personal Qualities:
Essential
- Passionate about the charity’s mission and values - Empathetic and relationship-focused
- Organised and able to manage multiple donor relationships with care
- Resilient and adaptable, especially in managing fundraising challenges
- Creative and proactive in planning and delivering engaging fundraising experiences
Desirable
- Interest in personal/spiritual growth
- Strong interest in donor-centred fundraising approaches
Working Needs:
Essential
- Comfortable managing a varied workload and meeting deadlines
- Commitment to delivering exceptional donor care and stewardship
- Tolerant, calm, and self-directed working style
Desirable
- Interest in deepening knowledge of charity fundraising and administration
- Interest in yoga, meditation, or prisons as part of the charity’s broader focus
Applications due as soon as possible to meet a rolling recruitment programme. Full job description, role, terms and conditions on our website. Please apply by sending a CV and covering letter about your interest and suitability for the role.
The Prison Phoenix Trust supports the rehabilitation of people in prison with meditation and yoga: classes, resources, peer support and mentoring.
The client requests no contact from agencies or media sales.
Starting Salary: £34,629 - £37,868 (pro rata) This is the full-time amount, and the salary will be prorated based on the hours of the post.
Contract: Permanent
Location: Working from home.
The successful candidate must be able to travel widely around the area covered
Hours: Part time 3 days per week (21 hours per week)
Job Profile
CAFOD’s work in the Catholic community of England and Wales is to inspire and resource Catholics to participate in the Church’s mission to overcome poverty and injustice in partnership with CAFOD.
The main purpose of this role is to inspire and increase the participation in CAFOD’s work of Catholic parishes, schools and the broader Catholic community within the Plymouth Diocese. CPCs are accountable for delivering CAFOD’s annual participation plans locally across England and Wales. As well as growing the number of parishes and schools participating to address global poverty and express solidarity with our global family, we aim to increase the breadth of their engagement, participation.
This will be accomplished partly by the recruitment and support of a team of committed, inspired and well-resourced volunteers working in parish and school communities to enable and equip Catholics to give, act and pray. The work will also involve meeting important church-based stakeholders, advisers and networks within the diocese to build fruitful and positive relationships.
The post reports to the Community Participation Manager for Wales & West Region (The dioceses of Lancaster, Liverpool, Salford, Shrewsbury, Wrexham, Cardiff-Menevia, Clifton, Birmingham, and Plymouth)
The Community Participation Coordinator (CPC) is part of a regional team working across a group of dioceses and whilst having a primary focus on one diocese, is responsible for the results of the regional team plans in relation parishioner and school participation and volunteer recruitment and retention.
The role will be home based, although the post holder will be mobile and flexible to meet volunteers, clergy and other stakeholders and contribute at events as required.
The role requires a willingness to be adaptable to support the work of the regional team, deploying skills, knowledge and at times activity in other parts of the regional team area. This is likely to require some additional travel (which would be reimbursed by CAFOD). The post also requires weekend and evening work for which time off in lieu (toil) can be claimed.
Key Responsibilities
Delivering participation plans
- Share accountability for delivery of annual participation plans for the region (a group of dioceses) with a primary focus on one diocese, and for fundraising, education, campaigns, and other targets, as delineated by the participation plan for the region. It is usually anticipated that the role will have an 80% focus on parish communities and a 20% focus on school communities
- Contribute to the development and delivery of a regional plan across a number of dioceses in support of the annual participation plans and appropriate for local contexts
- Achieve targets for increasing parishioner and children & young people participation primarily through recruitment and retention of volunteers and working with clergy, religious, diocesan and parish advisers and administrators etc.
- Monitor and share information around community participation and recruitment, activity, development and retention of volunteers
- Closely monitor parish participation activity
Managing volunteers
- Be the local volunteer manager in a specific diocese or dioceses
- Hold the relationship with, and coordinate the work of, a number of volunteers in order to achieve the annual participation plan in the region
- Contribute to increasing the number and activity of parish and school volunteers and volunteer co-ordinators in line with the regional team plan
- Contribute to the development of volunteering opportunities and volunteer leadership
- Match the offers, skills, experiences and expectations of volunteers with opportunities and needs in relation to CAFOD’s plans for parishioners and children & young people
- Ensure each volunteer is appropriately inducted, briefed, trained and resourced
- Increase and ensure volunteer retention through induction, support, affirmation and effective management of the volunteer throughout their involvement with CAFOD
- Organise and promote volunteer meetings and training opportunities to be delivered either by national programme teams or self or members of her/his regional team
- Ensure volunteer records are accurate and up to date on the database.
Managing relationships
- Build and maintain key relationships, including with priests, advisers, school staff and others within a diocese as determined in the regional plan. Be point of contact with the local Bishop.
- Build and maintain effective working relationships with diocesan communications officers and press and be a point of contact for local broadcast and print media, to increase opportunities for Catholics to hear about CAFOD’s work, working with and through media volunteers where possible.
All staff are expected:
- To attend and contribute to regular Team, Group and CAFOD-wide meetings and briefings
- To participate in training and other activities as requested by the line manager
- To work as a supportive member of the team, providing cover for and training of other team members and volunteers as required
- To be accountable for the achievement of objectives set by the line manager
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).
Person Specification
Understanding our context
- A Understanding Catholic identity: detailed and sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales, and an ability to work effectively within it; especially an understanding of parish community life
- B Understanding CAFOD: understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve.
- C Understanding international development: have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities
Working together
- D Managing ourselves: Strong interpersonal skills including an ability to develop personal relationships quickly and to inspire and convince others. Ability to be self-motivated and able to work in isolation at times.
- E Working with others: builds positive and fruitful partnerships particularly with volunteers; works effectively as part of a regional team to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of a regional team plan
- F Communicating: can communicate strongly CAFOD’s vision for community participation and volunteer partnership; share knowledge and information across CAFOD
- G Looking outwards: Collaborates with partners, supporters and donors to achieve the best balance between their objectives and CAFOD’s Mission
Making change happen
- H Managing resources: confident with analysing and using data for planning, monitoring and reporting: Proven planning, time-management and organisational skills
- I Achieving results: Ability and willingness to focus on achieving results, especially for the delivery of shared regional plans for community participation and income growth
- J Managing our performance: Ability and willingness to work to targets and achieve results
- K Taking the lead: Motivates others to get things done
Job-specific competencies
- A demonstrable commitment to volunteering and understanding of its potential as a force for change
- Experience of managing multiple stakeholders and relationships to successfully achieve objectives eg with clergy, stakeholders and a wide variety of volunteers.
- Experience of managing volunteers, including recruitment, retention, deployment and celebration.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
You will work alongside the team to plan, develop, promote and undertake a range of events and activities, support our grant-making process and interact with external stakeholders, suporters, families and the community.
- You will liaise with grant recipients, direct beneficiaries and our grant panel judges.
- Participate in multi-organisational community events - engaging on a 1 to 1 basis with healthcare professionals, corporate agencies and members of the public.
- You will act as an ambassador for the charity in all interactions and support the charity with a wide-range of operational and administrative duties, including helping to create and distribute electronic newsletters, updating our website and customer relationship management.
Experience,Skills and Knowledge
- Experience in a customer-facing role
- Strong written and verbal communication skills
- Excellent IT skills, including experience in managing client data
- Exceptional attention to detail and a high level of accuracy in all work
- A confidence to talk to a range of stakeholders, with the ability to adapt the approach to suit the situation
- A professional and friendly manner with a can-do attitude
- A pro-active and self-motivated approach to work well independently whilst being part of a team
- Ability and means to travel around the Greater Manchester area
Desirable
- Knowledge of the makeup and diversity of Greater Manchester
- Experience of hosting or supporting events
Applicants must demonstrate how they meet the Experience, Skills and Knowledge requirements in their cover letter.
Applicants must live within Greater Manchester or within 10 miles of the border.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?
Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?
If so, we have the perfect opportunity for you.
An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.
The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability
The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.
The postholder will be a key part of growing the Hub’s Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.
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Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans
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Working with a caseload of guests to provide support/signpost
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Facilitate group workshops, Coffee Mornings, and information sessions
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Provide Information, advice, guidance, and resilience
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Support for people facing hardship.
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Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams
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Attend meetings/ events/Training/networking opportunities and undertake outreach to promote the work of Spring Community Hub
The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.
We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.
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Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions ) and Group Sessions - in person/ virtually
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Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls
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Represent Spring Community Hubs Service and project at relevant forums and meetings at a local level
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Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development
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Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development
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Assist in the induction/ onboarding and support of volunteers
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Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development
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Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources
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Contributing to building testimonials /case studies and impact measurement, and monitoring
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Lead/ Support the team with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture
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To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting with case reviews, training, and development
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Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development
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Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions.
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Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/ wider service and partners to ensure guests are supported.
Person Specification
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Experience delivering advice & Advocacy/ Wrap around care in at least one relevant area,/Relevant qualifications for the post
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Understanding of trauma-informed and inclusive practice
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Experience with group facilitation (desirable)
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Commitment to empowerment and diversity
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Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role
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Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.
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Experience in/willingness to learn the use of databases for the recording, processing of advice given, and reviewing the quality of team records/ usage
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Experience in establishing and maintaining good working relationships with external stakeholders
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IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.
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Time-management skills, with the ability to work successfully both alone and as part of a team
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Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues
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Ability to organise and prioritise own work, especially when under pressure
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Ability to work accurately and confidently with figures (statistics) and with attention to detail
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Commitment to the concept of continuous improvement of procedures and practices
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Ability to remain calm in challenging situations and reinforce boundaries
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Ability to support people in managing difficult feelings, and communicate their needs effectively
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Knowledge of best practice for lone working, data protection, and safeguarding adults
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Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
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Strong sense of self, and ability to set and maintain boundaries, and lead by example
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Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
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Excellent listening skills
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Ability to work collaboratively with colleagues and others.
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Willingness to work outside normal working hours, as and when required.
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Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way
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A clear commitment to equality, diversity, inclusion, and confidentiality
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Professional and positive approach, with a commitment to professional development and self-improvement.
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Ability to think and plan strategically to inform decision-making.
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Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar
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Clear communication skills, face-to-face and on the phone, or via email
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Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel
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Knowledge of food security/poverty issues in the UK and working with diverse communities..
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Delivering projects relating to Social Change and Social Justice
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Willingness to undertake further training as required by Spring Community Hub.
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Commitment to the concept of continuous improvement of procedures and practices.
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A compassionate and empathetic approach, with a genuine interest in the well-being of others.
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Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.
Responsible for staff/equipment
Advice & Advocacy / Pastoral Team Volunteers / Phone / Laptop
Reporting to…
The Head of Compliance & Development/ Chair of Trustees
Why Join us / Benefits
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A warm, welcoming, and passionate working environment
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People-focused with a friendly and supportive workplace culture
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We are a London Living Wage Employer
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An active commitment to equality and diversity
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We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers
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Generous annual leave entitlement: 33 days annual leave (including bank holidays)
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Company pension scheme
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Frequent team away days and celebrations, as part of a friendly and collaborative team.
Application Process:
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Complete our Application form
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Submit your CV with a Supporting Statement.
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Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview
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If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following:
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A Presentation topic will be shared with you in advance
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60-minute Panel Interview with members of the SLT / Board of Trustees
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Questions will be shared with you before the interview so that you can prepare.
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Role-specific Practical Task
Spring supports people in crisis to gain independence and live healthy lives in a connected, supportive community through our hub and activities.




The client requests no contact from agencies or media sales.
Overview
This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.
The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.
Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London
Job Spec
Editorial & Design
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Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches
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Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed
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Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims
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Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign.
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Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members
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Maintain Sharepoint for digital content – including photos, social images, video and written content
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Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand
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Create & deliver video content to support the digital strategy and on an ad-hoc basis
Digital
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Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement
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Manage and update Glass Door's website in-line with the digital strategy and content planner
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Co-develop & oversee a digital content calendar
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Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams.
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Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys.
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Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy
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Support the development and delivery of bi-monthly internal e-newsletters.
Monitor impact
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Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently
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Support the monitoring and tracking of website usage
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Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals
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Support the monitoring and tracking Google ads and analytics
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Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs
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Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences.
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Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities
Strategy
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Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans
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Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables
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Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com
Events
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Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online.
Other
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Attend and participate in relevant team meetings, and other ad hoc meetings when necessary.
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Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO.
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Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about the wellbeing of people and the planet?
Can you engage people through effective communications and events?
If so, we’d love to hear to hear from you.
We believe in people and the planet thriving together. We want to see a world where thriving is possible - because society is structured to support people's wellbeing rather than to undermine it. We're building a network of wellbeing changemakers who share our vision.
We're now recruiting for a Network Development Manager to oversee our relationships with our followers, including by rolling out a new Ambassador programme. Working from home, somewhere in the UK, flexibly for three days a week, the successful candidate will play a major role at the heart of a growing movement to embed wellbeing in our economy and our society.
They will be a good team player with experience of engaging networks of passionate people. They will have excellent spoken and written communications skills and a track record in organising exciting online and in-person events. Some fundraising experience would be an advantage, but above all, they will have a passion for wellbeing - of people and of the planet.
Note
- We are looking to ensure the diversity of the staff group reflects the diversity of people in the UK and would welcome applications from people in all social groups.
- We offer 28 days paid leave (pro rata) plus bank holidays and membership of our pension scheme.
- All appointments to the Network of Wellbeing are subject to a six-month probation period.
To connect people, support projects and inspire action for the wellbeing of people and the planet.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to join us?
A powerful campaigning organisation, Brain Tumour Research is the leading voice of the brain tumour community in the UK. Unique and much needed, we are the only national charity focused on finding a cure for all types of brain tumours. Our work focuses on campaigning to increase the national investment in research into brain tumours to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence, across the UK.
Brain tumours kill more children and adults under the age of 40 than any other cancer, yet just 1% of the national spend on cancer research has been allocated to this devastating disease since records began in 2002. All of us at Brain Tumour Research are passionate about finding a cure for this devastating disease.
Job Purpose:
This is a new role to transform our current “Supporter Care” team into one that leads our Individual Giving programme. At present the team is focused on thanking donors for gifts to our charity and supporters for undertaking challenges and events as well as organising our lab tours and tiles programme. The introduction of a major automation project in the charity will reduce this team’s workload whilst at the same time decreasing the amount of time taken to thank donors and supporters. Once that project is fully implemented we want this team to expand its remit to include a wider programme of proactively supporting our donors and supporters throughout their journey with the charity and thus to increase the amount raised through these channels.
This job will be a challenging one with a changing focus. The initial focus is very much process-driven – bedding in the automation and getting all of our processes humming so that everyone is thanked within one working week of their donation, but once that’s done the focus needs to move to both wider care of our supporters and growth of the income channel.
Reports to:
Director of Finance and Operations
(at some point in the future – possibly in about 12 months time the role and team may move to the Income Generation department)
Direct Reports: Supporter Care Supervisor and Fundraising Administrator
Requisite Skills and Experience:
Essential:
· Outstanding organisation skills.
· An excellent standard of written English and a good all-round communicator.
· Experience of working with a Fundraising Database/CRM as well as Microsoft Office, especially Word and Excel.
· Experience in manipulating and seeking insight from large data sets.
· Flexible in your approach to work, embracing change and development.
Desirable:
· Experience in running a individual giving programme.
· Experience of working with members of the public, especially those who may be going through current or recent traumatic experiences.
Main duties:
· To be the owner of all thanking processes so that every supporter and donor receives an appropriate thank you withing one working week of their donation or the end of their fundraising activity.
· To embed the new processes from our automation solution, recommending changes that are required and adapting other processes to ensure the most efficient overall system for all team members involved in thanking.
· To support and develop your direct reports so that they are working efficiently and effectively and have a rewarding role at the charity. To conduct regular 1-1s with them as well as quarterly reviews and annual appraisals.
· Ensure accurate recording of all processes and outputs from the team – primarily on our CRM database.
· To ensure that our Lab Tour and Tiles process is run effectively and efficiently. This process is managed by a member of the team, but remains the responsibility of the team manager.
· To develop our understanding of the data relating to our individual giving and to recommend
· To develop additional ways of valuing our supporters and donors through their journey with us (cards, phone calls etc).
· To develop additional ways of generating income from our individual donors (appeals etc).
· Deputise for colleagues as necessary to ensure that your team’s activities continue during periods of leave/absence.
· To comply with Brain Tumour Research’s internal policies, comply with relevant charity and other legislation and to undertake any other reasonable duties as required.
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
Please see our Recruitment Pack for further details
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 5th August
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research

The client requests no contact from agencies or media sales.
THE SUNDAY TIMES BEST PLACES TO WORK 2025
As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as an Assistant Legacy Officer.
MAIN PURPOSE OF THE JOB
To support the flow of legacy income ensuring the smooth, efficient and sensitive handling of gifts received through bequests, wills and estates. The role requires a close attention to detail, accurate record keeping, and good numeracy. Appropriate and sensitive written and oral communication with families, legacy supporters and solicitors is very important.
The role requires compliance with legal and regulatory requirements. In essence, an Assistant Legacy Officer is a vital part of a charity's fundraising efforts, ensuring that legacy gifts are processed efficiently and effectively, maximising their value and impact. Most of all, it is about honouring the wishes of those who support us by way of gifts in their Will.
Although the role of Assistant Legacy Officer sits within the Finance Team, it will also include some elements of legacy fundraising and marketing in collaboration with the Marketing and Fundraising team. This includes promotion of our free Will service and supporting promotion of legacy giving through campaigns and events.
MAIN DUTIES & RESPONSIBILITIES: RESPONSIBILITIES
RESPONSIBILITIES
- Legacy Administration: Managing a caseload of legacies (pecuniary, specific, etc.), ensuring the organisation receives its full entitlement, and keeping records up-to-date.
- Communication: Interacting with solicitors, executors, and other beneficiaries, responding to inquiries, and providing updates on legacy progress.
- Record Keeping: Maintaining accurate and detailed records on the organisation's Digbi system, ensuring compliance with regulations and facilitating reporting.
- Compliance: Keeping abreast of probate matters and ensuring the charity's legal rights are balanced with reputational considerations.
- Collaboration: Working closely with the Senior Legacy officer and with other teams, when necessary, such as Pet Profile, Finance or Marketing teams in relation to legacy giving, legacy fundraising or gifts in wills.
- Reputation Management: Ensuring all communications and actions related to legacies maintain the The Cinnamon Trust’s positive reputation.
- Other tasks Other tasks from time to time as required.
- SKILLS AND ATTRIBUTES
- Strong written and verbal communication skills. Meticulous attention to detail. Ability to manage a demanding workload and prioritize tasks. Numerate: able to understand the presentation of accounts and income data Experience in the charity sector is helpful Knowledge of relevant regulations and legal procedures is beneficial. Some knowledge of wills and probate with willingness to engage in training in legacy administration.
Together with such additional general duties as the Employer shall reasonably require having regard to the needs of the Employer’s business as a Charitable Trust
“Peace of mind and practical help for older people – love, care and safety for pets”


The client requests no contact from agencies or media sales.
This is a unique opportunity to drive innovation, inspire generosity, and help secure the future of our work for generations to come.
At Age UK Oxfordshire, legacy gifts are one of our most powerful sources of voluntary income—made possible by the generosity and foresight of our supporters. As we launch an ambitious new strategy to double our voluntary income by 2030, we’re investing in the future of legacy fundraising like never before.
We’re looking for a passionate and strategic Legacy Marketing Officer to lead the next phase of our legacy programme. This role is about more than marketing—it’s about embedding a culture where every member of staff understands and champions the importance of legacy giving. You’ll help us build meaningful long term relationships with supporters and local solicitors, while also strengthening the systems and processes that underpin long-term success.
This is a unique opportunity to drive innovation, inspire generosity, and help secure the future of our work for generations to come. We are seeking a goal orientated marketing specialist who is passionate about inspiring transformative change in Oxfordshire for older people and unpaid carers for years to come.
The client requests no contact from agencies or media sales.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Fixed term until March 2026.
Full time - 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
Location: Scope's London office and remote working is offered around meetings and workshops.
The role will require travelling in London and the surrounding area.
The Role
In this role you will be:
- Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
- Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
- Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
- Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
- Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
- Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the job description.
About You
- You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
- You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
- You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
- It is essential that you have a good working knowledge of IT including Microsoft Office Products
- You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
How to apply
Click the apply button to create an account and complete your application form.
We welcome all applications by 11:59pm GMT on Thursday 17 July 2025.
At Saïd Business School, University of Oxford, we’re proud to house one of the largest and most successful fundraising and alumni engagement teams outside of the Central University. We’re seeking a driven and globally-minded Alumni Networks and Groups Manager to help shape and lead our international alumni engagement strategy. You’ll play a pivotal role in strengthening our alumni relations programme—building meaningful lifelong connections between Oxford Saïd and our 18,000+ alumni and elumni across the world.
As Alumni Networks and Groups Manager, you will be responsible for developing and delivering the strategy for our global alumni Chapters, Ambassadors and special interest groups. You’ll manage a diverse portfolio of international volunteer leaders, support the growth of key alumni communities and coordinate global engagement activities aligned with Oxford Saïd’s strategic priorities.
Key responsibilities:
- Develop and implement a global engagement strategy for alumni Chapters, Ambassadors and alumni groups.
- Cultivate, support and manage a portfolio of 20+ international alumni chapters and 70+ individual volunteers.
- Act as a key liaison for global alumni leaders, offering guidance, sharing best practices and ensuring alignment with School strategy.
- Coordinate and support global alumni events, often in partnership with faculty and senior leadership.
- Contribute to internal reporting, communications strategies and volunteer recognition programmes.
You will bring substantial experience in managing international volunteer networks with a strong strategic focus on alumni relations. You will possess excellent communication and relationship-building skills across global audiences, alongside proven expertise in project management, budgeting and ROI analysis. Strong organisational abilities, diplomatic acumen and cultural sensitivity are also essential.
You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK.
Further information on this role can be found in the job description.
At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.
We offer very generous benefits, some of which are:
- Generous holiday allowance of 38 days including bank holidays
- Hybrid working
- Membership of the Oxford staff pension scheme
- Discounted bus travel
- Subsidised onsite catering
- Cycle loan scheme
- Plus, many other University benefits
All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.
The closing date for applications is 16 July 2025 at 12.00 noon. Interviews will likely be held 22 July 2025.
The client requests no contact from agencies or media sales.
We are seeking a compassionate, visionary, and strategic Chief Executive Officer to lead Mermaids through the next stage of its evolution, dedicated to improving the lives of gender-diverse children and young people, and those who are important to them. As CEO, you will be responsible for driving the charity’s mission, shaping its strategic direction, and ensuring the delivery of high-quality, affirming support services. You will act as a visible and credible advocate for trans and
gender-diverse youth, build strong relationships with stakeholders, and influence public policy and sector practice. Working closely with the Board of Trustees, you will oversee a small committed team, ensure robust financial management with the Chief Operating Officer, and lead fundraising efforts to secure a sustainable future. This is a unique opportunity for a values-driven leader who brings both strategic acumen and a deep commitment to equity, inclusion, and lived
experience.
Service Delivery:
• Provide strategic and operational leadership across all service delivery areas, including support line services, group work, advocacy, external communications, and policy.
• Ensure services are high quality, inclusive, and responsive to the needs of trans and gender-diverse children, young people and the special people in their lives.
• Lead the continuous improvement and development of service delivery models, ensuring impact, effectiveness, and alignment with the charity’s mission.
• Champion a culture of safeguarding, accountability, and young person-centred practice throughout all service delivery.
• Act as the organisation’s Safeguarding Lead, with oversight of on-call, safeguarding training, and ensuring appropriate escalation mechanisms are in place.
• Oversee the design and implementation of advocacy and policy activities, ensuring the charity’s voice is informed by lived
experience and is impactful at local and national levels.
• Act as a visible and hands-on leader for frontline teams, providing support, supervision, and inspiration to staff and
volunteers.
• Monitor performance, outcomes, and feedback to ensure services are meeting objectives and delivering positive change
for beneficiaries.
Governance:
• In partnership with the board of trustees, set and articulate our vision, mission and strategy, and keep this under continual
review.
• Lead the development and implementation of Mermaid’s strategic plan, ensuring sustainability and growth.
• Liaise with the board of trustees to ensure the charity’s governance, structure, policies and procedures are appropriate
and effective, taking remedial measures and implementing change as necessary. This includes supporting board
development.
• Work closely with the Chair and Board of Trustees to support strong governance and informed decision-making.
• Provide accurate and timely reporting on organisational performance, risks, and impact.
• Ensure compliance with regulatory guidance and legislation, including the Charity Commission and the Fundraising
Finance & Fundraising:
• Working with the Chief Operating Officer and the Board of Trustees, ensure Mermaids has robust, deliverable fundraising
and finance strategies in place, and subsequent action plans are embedded throughout the organisation to support their
delivery.
• In partnership with the Chief Operating Officer, ensure Mermaids has robust finance, HR, IT, data privacy and governance processes and procedures are embedded.
People and Culture:
• Line manage senior staff including the COO and service delivery managers.
• Foster a positive, collaborative, inclusive internal culture that values lived experience and wellbeing.
• Continue work to embed a culture of equity, diversity and inclusion across the organisation, as well as a focus on accessibility.
• Work to define and drive trans-centred leadership across the organisation, including ensuring that the organisation is a trans-positive, supportive employer.
External Engagement and Advocacy:
• Represent Mermaids publicly, including acting as the key spokesperson and strategic policy stakeholder, ensuring
organisational awareness of the external landscape and the changing needs of trans children, young people and their
families, and advocating for these needs to be met.
• Lead communications strategy, and lead press engagement by responding to media inquiries, interviews, press conferences and media events.
• Lead on stakeholder engagement, including with funders, supporters, community partners, and policy influencers.
• Advocate for the rights and needs of trans and gender-diverse children, young people and the significant others in their lives at a national level.
The client requests no contact from agencies or media sales.