Are you passionate about supporting and transforming the lives of people who are experiencing homelessness in H&F?

About the roles

We are looking for Support Workers (Internally known as Project Worker) to join the growing teams across The Hammersmith and Fulham Housing Pathway, a Supported Accommodation Pathway which includes vital services such as semi-independent, gender specific safe spaces and services for people with complex support needs. Our aim is to support people who have recently been sleeping rough, or who may be experiencing long term homelessness and work with them to develop the skills, networks and confidence to live independently in the community.

Working in these roles, your key responsibilities will be to:

• Work with clients to identify their personal aims and ambitions and work towards achieving them.
• Provide practical and personal support to clients in an approachable, caring and person centred way. 
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Complete administrative records relating to client work, housing management and health and safety.
• Work on a weekly shift rota including early and late shifts, weekends and bank holidays.

About you

Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives and will be committed to our Recovery Ethos, additionally these roles will suit people with:

• An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
• Experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
• Good interpersonal and listening skills, in order to be able to establish an effective working relationship with clients and an enthusiasm to learn and work with clients with a holistic and person-centred approach.

To view the Job Description, full Person Specification and guidance on completing your application form, please click on the ‘document available’ tab on the advert page on our website.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website and start your online application form by clicking the ‘Apply Now’ Button on the advert page.

Closing date for applications: 10am on 30 May 2022

Interview and assessments on: 7 – 9 June 2022

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work. We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 
• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff. St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

Additional info

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Background

Seven voluntary organisations have formed a partnership to create a county-wide Hospital Discharge and Community Navigation Service. This new service will be delivered through locality teams that understand their local populations, and support people to return home from hospital or to access community-based support to improve their wellbeing. The partnership is funded by Hertfordshire County Council and Clinical Commissioning Groups to deliver the following outcomes:

• Reduced hospital admissions;

• Reduced GP visits;

• Reduced reliance on home care providers;

• Reduced social isolation;

• Improved health and wellbeing.

It is believed that Hertfordshire have circa 28,000 veterans with over 3,000 of these having known severe disabilities (physical and mental). Locally there is the permanent joint headquarters of the British Armed Forces at the Northwood Headquarters located in Eastbury, Hertfordshire with over 2,000 service personnel and their families. Along with reservist units across Hertfordshire.

Main purpose of the post:

• Identify services within the local community that support veterans, the armed forces community and their families/carers. Working closely with the Veterans Single Point of Contact.
• Create referral pathways with these services, ensuring up to date and accurate contact details.
• Feedback all services identified to the Veterans Single Point of Contact – To be added to the Veterans Gateway & Herts Help
• Support the partnership and the voluntary and community sector and other local partners to deliver an effective and integrated service which helps veterans and armed forces members access the support they need in their own communities.
• Work as a team member of HCNS , supporting people who are perceived to have some kind of risk (for example social isolation, not understanding or managing their condition or situation) and making sure they have any advice and help needed to access appropriate community-based support.
• Provide information to Armed Forces Families & Serving & Reservist personnel as well as in primary care settings e.g., GP surgeries, community hospitals, NHS trusts regarding support for veterans/armed forces community – Raising awareness of Veteran Friendly Accreditation.
• Activate and link existing resources in the community to meet the needs of the service user, where this is not possible highlight areas of unmet need.
• Complete and maintain an accurate and up to date database of referrals and dispositions working closely with the veterans clinical case manager in Continuing Healthcare.
• Maintain an accurate directory of services for veterans/armed forces community including at local level, nationally and throughout health care.
• Working across the Hertfordshire and West Essex Integrated Care System.
• Attend/visit veteran and armed forces support services with Veterans Single Point of Contact.

Service Delivery

• Networking with services who directly support veterans, the armed forces community, their families/carers (where applicable).
• Work with community-based health and social care providers such as GP surgeries, mental health teams and adult care services to assist individuals who are in need of additional help, support, and guidance (outside of statutory services) to ensure problems and issues do not worsen and lead to ‘crisis’ and improve resilience and wellbeing.
• Liaise with local Armed Forces and Reservist units to ensure our Single Point of Contact details and response times are widely known.
• Work with a case load of veterans/armed forces community/families providing a holistic approach to their issues. Delivering a ‘what matters to me’ conversation. Making necessary referrals to veteran/armed forces specific services where appropriate.
• Ensure that clients and service users develop sustainable relationships with organisations and services that can help service users to live well and avoid crisis.
• Ensure we respond to enquiries and referrals in line with the National NHSE SPOC Service Specification
• Maintain an accurate and up to date records of referrals & enquiries and the outcome of all contacts on the agreed National pilt data base.
• Provide emotional and practical support and advice where needed following a service user assessment.

This may include the following:

• Attending a group/service with the service user to promote confidence.

• Researching and making connections to relevant (and new) veterans/armed forces support services.
• Assess and plan for service users’ needs: providing appropriate support and achieving positive outcomes.
• Carry out follow-up welfare checks, and visits as required and assist service users with their activities to re-enable their daily living skills (within a set time criteria).
• Assess the service users living environment through carrying out a risk assessment and providing information/advice whilst respecting their individual dignity, choice, and rights.
• Provide support and information to clients and service users so that they can build sustainable relationships with groups and activities which help build resilience and independence.
• Record and report activities undertaken and highlight any changes in a service user’s condition or circumstance and ensure that appropriate actions are taken to support the person – Reporting back to Veterans Single Point of Contact.
• Liaise with social care, health, housing, and other professionals to ensure that the needs of the individual are consistently met.
• Become the “go to” person for both statutory and voluntary sectors when no obvious solution for a veteran or armed forces member can be identified.

The resettlement team in Lewisham provides advice and support for resettled refugees to help them access services and mainstream provision and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group. Refugee Council in Lewisham works in partnership with Lewisham Refugee and Migrant Network (LRMN) to support Lewisham Council’s commitment to resettle families in their borough.

From April 2022, we have been working with Ukraine nationals who have arrived under the Homes for Ukraine programme and their hosts, who provide accommodation across Lewisham. The resettlement team in Lewisham will provide integration support similar to those under other resettlement schemes.

Main Duties and Responsibilities

• To support hosts to provide a safe and welcoming environment for Ukraine nationals, ensuring that standards are maintained and safe
• To empower hosts to provide appropriate support to Ukraine nationals
• To provide and facilitate peer support sessions to hosts providing accommodation to Ukraine nationals
• To provide training and workshops to hosts providing accommodation to Ukraine nationals on topics such as safeguarding, empowerment and cultural awareness

For further information and to apply, please visit our website via the Apply button.

Closing date: 23 May 2022.

We are looking to recruit a Housing Officer to take responsibility for the landlord functions of a number of properties within our Housing Management Service. For this role, the successful candidate must hold a full driving licence, have use of a car and be prepared to cover a geographical area within the Nottinghamshire and Derbyshire area.

The post holder will provide an effective, customer focused service to tenants, particularly focusing on dealing with: Anti-social behaviour and tenancy management, improving income, ensuring properties are maintained to a good standard, dealing with housing related court action, working closely with support providers to prevent eviction, and engaging with local communities including the Police, ASB teams and neighbours.

The successful candidate needs experience of working in a housing management role and should ideally be able to demonstrate the following:

• A proven track record of dealing with allocations, sign ups and ending of tenancies

• Experience of carrying out property inspections

• Experience of managing tenancies, in relation to when they are breached and enforcing their terms

• An understanding of housing law and the landlord/tenant relationship

• An understanding of some of the issues faced by vulnerable people and knowledge

of agencies who can help address those issues

• Experience of working with support providers in an accommodation setting

• A qualification in Housing Management or similar level 4 (or a willingness to obtain one with Framework support)

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

• Closing: May 29, 2022
• Location: London (Mainly based in Lambeth)
• Salary: Grade 5 (£30,606 - £34,062)
• Contract type: Fixed Term until 31/12/2022 (Part time 21hrs)

Context and Purpose of the Job

From May 2022 we will begin working with Lambeth to provide support to Ukraine nationals in the borough. This is an exciting time to join the wider team and this post will have responsibility to set up and coordinate the new service in Lambeth.

The Lambeth and Lewisham Resettlement teams provide advice and support to resettled refugees and Ukraine nationals to help them access services and mainstream provision, and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council Lambeth and Lewisham team promotes both the integration and independence of this group.

The Lambeth team will be working with Ukraine nationals who have arrived under the Homes for Ukraine programme and are residing in host accommodation across Lambeth. The team in Lambeth and Lewisham will provide integration support similar to those under other resettlement schemes.

Main Duties and Responsibilities:

1. To support hosts to provide a safe and welcoming environment for Ukraine Nationals ensuring that standards are maintained and safe.
2. To empower hosts to provide appropriate support to Ukraine nationals.
3. To provide and facilitate peer support sessions to hosts providing accommodation to Ukraine nationals.
4. To provide training and workshops to hosts providing accommodation to Ukraine nationals on topics such as safeguarding, empowerment and cultural awareness.

We are currently looking to grow our Community Support Worker team, which works one-to-one with survivors in their own homes and the local community. You'll help survivors to develop support plans to enable them to achieve their goals and live their life in the way they want to.

The closing date for this role is 9am Monday 30th May. Interviews will be held in the week commencing 6th June.

If you would like further information about the role and Headway East London, please contact Fiona Aravindakshan.

We believe in the power of effective information and advice and that we all have a part to play in enabling better mental health.  Our advice team supports people with mental health issues to obtain their rights and entitlements with regard to benefits debt and housing.  In this role you would work within Community Mental Health Teams to offer high quality advice to people being supported by those teams.

We are seeking people with advice experience and who care about social justice and collaboration to work with us:

Housing & Welfare Rights Worker (Assertive Outreach Pathway) – 18.5 hours per week - £27,041 to £29,577 per annum pro rata (£13,521 to £14,789 actual) depending on experience

The skills and experiences that are important to us are:

Advice experience in areas of benefits, debt and housing

Working collaboratively, with all stakeholders

Ability to build kind relationships that enable people to contribute

This post holder will with colleagues provide a service across 6 Community Mental Health Teams in Manchester but be based in Central West in Hulme.

If you are interested in this role, please download the application documents from the Vacancies page of our website, or alongside this listing.

The deadline for application submissions is 12:00pm on Monday 6th June 2022

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services or had experience of volunteering.

Job purpose: To provide housing support for residents in their personal and social development to enable them to live indepentantly.

Main responsibilities

1. Provide key 1-2-1 and group support to residents as well as other housing duties
2. To induct residents into their accommodation, ensuring the terms of the tenancy are understood and all health and safety issues fully explained
3. To understand and adhere to the Resident Journey policy as well as the Resident journey guide for Housing staff
4. To be confident in lone-working and to adhere to the lone-working policy
5. To understand and support residents on Licence Agreements and Assured Short-hold Tenancies (AST) as well as carry out actions linked to these Agreements
6. Provide a trauma informed and restorative practices
7. To provide support for all residents included those in funded beds, non-funded beds, unaccompanied asylum seekers at residents at YMCA move on accommodation, to include playing a crucial role in their resettlement and move on
8. To take responsibly for the safety of the residents at the move on properties and and adhere to procedures regarding contacting on-call staff as and when required for emergency situations
9. To have a full understanding of fire safety and evacuation procedures
10. Adhere to all items, actions and matters laid out in the Resident Journey Programme (RJP) policy including providing support and assistance to the Housing Support Manager
11. To maintain the house rules, with reference to Housing policies
12. To recognise the importance of (internal and external) partnership working in delivering support to people, and to facilitate partnership working where necessary and appropriate
13. To be proactive responsible to safeguard adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding, undertaking best practice, and carrying out our legal and moral duties to respond to related concerns, disclosures, or allegations appropriately
14. To assist other staff with matters including resident interviews, benefit, and accommodation issues, ensuring that they receive up to date information and are aware of opportunities available to them
15. To keep accurate records on the computerised data systems (AMIS database and Outcome Star) including provide statistics and reports as directed by Senior management
16. To undertake appropriate training, and build up a database of good practice, contacts, and knowledge
17. To keep Housing Management up to date on all relevant housing and resettlement matters
18. To develop and maintain a good working knowledge of current welfare benefits
19. To undertake other tasks which may from time to time be required by the Chief Executive and Senior Management

About us 

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Brent is currently recruiting a Housing Coach to join a successful and busy housing service SHPS which people experiencing homelessness or at risk of homelessness in Brent. SHPS (Single Homeless Prevention Service) is funded through the Life Chances Fund and Brent Council and is delivered in partnership with Bridges, the UK’s leading investor in Social Impact Bonds and operates within Crisis Brent. SHPS is a payment by results service that supports local people with low to medium support needs who are homeless or at risk of homelessness to remain in their homes or access accommodation in the private rented sector. We receive referrals from Brent Council of individuals who are owed a relief or prevention duty by their local authority. SHPS conducts personal housing plans and supports clients with casework to relief or prevent homelessness and provides eight months’ tenancy sustainment support. SHPS works with ca. 500 individuals per year. The service works with a variety of statutory and voluntary organisations as well as a range of landlords to ensure beneficiaries receive timely and appropriate support to prevent and relief homelessness.

About the role

As a SHPS Housing Coach you will be working with individuals to prevent or relieve homelessness by sourcing affordable, suitable and sustainable private rented sector accommodation. You will also support individuals to address any other support needs they may have which are a barrier to achieving their goals and ending their homelessness by linking them with relevant agencies. This role requires skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society.

This role is based on a 12 month fixed term with the potential to be extended.

About you

To be successful in this role you will have proven experience and skills in the following areas:

• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing  and meeting key performance indicators of the service.
• Supporting people to prevent and relieve homelessness by enabling access to suitable and sustainable accommodation.
• Liaising with a range of stakeholders effectively to achieve the best possible outcome for the people you work with (local authorities, DWP, landlords etc.).
• Appetite and ability to work in a fast-paced and results focused environment
• Excellent interpersonal, communication and admin skills to manage a client caseload and own workload.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Tuesday 18th May 2022 at 23:59 

Interviews will be held on the 26th May 2022

Accessibility 

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team contact details can be found on our website.

To provide housing support for residents in their personal and social development to enable them to live independently. 

Main responsibilities

1. Provide key 1-2-1 and group support to residents as well as other housing duties
2. To induct residents into their accommodation, ensuring the terms of the tenancy are understood and all health and safety issues fully explained
3. To complete safety plans for all residents within our housing provison
4. To provide trauma informed care and be the trauma informed champion for the building
5. To lead on completing maintain accomdation plans (MAPS) for residents at risk of losing their accomdation
6. To be the mental health first aid champion within our housing provision
7. To understand and adhere to the Resident Journey policy as well as the Resident journey guide for Housing staff
8. To be confident in lone-working and to adhere to the lone-working policy
9. To understand and support residents on Licence Agreements and Assured Short-hold Tenancies (AST) as well as carry out actions linked to these Agreements
10. To provide support for all residents included those in funded beds, non-funded beds, unaccompanied asylum seekers at residents at YMCA move on accommodation, to include playing a crucial role in their resettlement and move on
11. To take responsibly for the safety of the residents at the move on properties and and adhere to procedures regarding contacting on-call staff as and when required for emergency situations
12. To have a full understanding of fire safety and evacuation procedures
13. Adhere to all items, actions and matters laid out in the Resident Journey Programme (RJP) policy including providing support and assistance to the Housing Support Manager
14. To maintain the house rules, with reference to Housing policies
15. To recognise the importance of (internal and external) partnership working in delivering support to people, and to facilitate partnership working where necessary and appropriate
16. To be proactive responsible to safeguard adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding, undertaking best practice, and carrying out our legal and moral duties to respond to related concerns, disclosures, or allegations appropriately
17. To assist other staff with matters including resident interviews, benefit, and accommodation issues, ensuring that they receive up to date information and are aware of opportunities available to them
18. To keep accurate records on the computerised data systems (AMIS database and Outcome Star) including provide statistics and reports as directed by Senior management
19. To undertake appropriate training, and build up a database of good practice, contacts, and knowledge
20. To develop and maintain a good working knowledge of current welfare benefits
21. To undertake other tasks which may from time to time be required by the Chief Executive and Senior Management

THE ROLE

The Community Connectors will support individuals to connect within neighbourhoods, and use local assets to self-organise.

Who you will support 

The post-holder will work closely with individuals with serious mental illness (SMI) and/or personality disorders (PD), developing an understanding of complexity in order to provide the most appropriate support. Some of the service users you will work with will have been supported by community mental health recovery teams, seen in outpatients and are not care co-ordinated, so could be better supported by their local neighbourhood team. Other service users will be on primary care SMI registers and likely to benefit from additional support, but do not meet the thresholds for traditional secondary care. Other people might not be known to our services currently, and could benefit from the more personalised, local, holistic offer you will be developing.

Your approach 

The ethos of this work will be recovery focused, move away from a traditional referral model, blur the boundaries between primary and secondary care, explore needs through complexity (rather than diagnosis), focus on a person’s strengths and assets, and focus on the wider determinants of health and wellbeing. This approach is as important as your experience and expertise. You will develop a strengths based biopsychosocial assessment, and supportive approach, and work with colleagues and local people to develop the MDT approach in its infancy.

Although not exhaustive, below is a list of the skills and responsibilities that may be required:

Individual Support 

• Strong interpersonal and communication skills. It is important that you listen to service users and carers to find out what is important to them, and that you build open, supportive and trusting relationships.
• A strong sense of what factors influence health and wellbeing. 
• The ability to assist service users in setting goals and making changes that are meaningful to them.
• You will conduct regular innovative and engaging sessions (currently with individuals, over the phone) in order to work towards support plan goals.
• You will ensure ongoing assessment and management of risks within an attitude of 'positive risk taking'. 
• You will give people time to tell their stories and focus on ‘what matters to me’, build trust, providing non-judgemental support, respecting diversity and lifestyle choices. 
• You will use health coaching and motivational interviewing techniques, identify barriers to people accessing services, and work with service users to overcome these. You will support people to identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, employment circumstances and unemployment, loneliness, isolation and caring responsibilities. 
• Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.

Community Development 

• You will act as the ‘glue’, linking people in with experts and local assets, and undertaking support work in partnership with external stakeholders to complement their interventions.
• You will stay up to date with the constantly developing environment, local offer, and national policies, during the Covid-19 pandemic. Significant experience in local statutory and/or voluntary sector services.
• You will have a deep knowledge of City & Hackney (or a specific local area or demographic), what is available locally and how to signpost and support people (network creation, mapping). 
• You will develop productive relationships with local partner organisations to improve service outcomes, and involve service users and carers in the design, development and delivery of the service. 
• You will need to triage referrals and signpost to specialist support quickly where necessary, and deal with general queries to contribute to the overall smooth running of the neighbourhood team.
• Where appropriate, introduce people to community groups, activities and statutory services, ensuring they are comfortable.  Follow up to ensure they are happy, able to engage, included and receiving good support. 
• Where appropriate you will connect people to each other through shared common interests and the need for mutual support. 
• You will have the ability and drive to build networks with local community resources such as activities and services that may have an impact on health and wellbeing, and support individuals to access these. To be proactive in encouraging self-referrals, and connecting with all local communities. 
• You will work in partnership with existing community navigation roles in City & Hackney.

Project Management 

• You will monitor and record outcomes of all those accessing the service through the use of recognised assessment tools and outcome measures. With the wider team, you will gather and collate statistical and other information and data as required, reporting on activity and outcomes and ensuring effective qualitative and quantitative monitoring and evaluation of the services.
• You will help to develop and adapt this role as the societal circumstances we are operating under change.

General 

• You will reflect on practice and participate in team meetings, practice development forums and peer supervision. You will identify own training and development needs in conjunction with your Line Manager and participate in training opportunities. 
• You will develop an awareness of local and national developments and best practice in this area of work and to attend relevant conferences, meetings and training events as required. 
• You will adhere to organisational policies and procedures relating to risk and personal safety. You will refer all safeguarding issues in line with local policy.
• You will manage volunteers and other team members as required. 
• You will identify issues relating to systemic challenges and disconnects, and report these to the Programme Manager, developing an eye for service improvement opportunities.

PERSON SPECIFICATION

As a community connector, you will become a local expert, gathering and sharing information about local opportunities, activities, and support, bringing people together and supporting them to remain confident and independent in their everyday lives.

We are looking for community connectors with experience supporting with people with their mental health, with significant experience in statutory and/or voluntary sector services, knowledge of City & Hackney (or a specific local area or demographic), and strong interpersonal skills.

Skills and experience:  

Person Centred 

• Enjoys social interaction and the company of others. 
• Exudes a warm friendly presence and open behaviour. Is approachable and open-minded.
• Prefers working as part of a group or team. 
• Has a practical and logical mind. 
• Well organised and knows how to prioritise tasks. Able to plan own workload.
• Thrives on change and enjoys dynamic diverse environments.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Experience of supporting people, families and care in a related role (including unpaid work). 
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.

Community Development 

• Commitment to reducing health inequalities and proactively working to reach people from all communities. 
• Able to work from an asset-based approach, building on existing community and personal assets. 
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders. 
• Ability to identify risk and assess/manage risk when working with individuals.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity. 
• Is motivated towards excellence and improvement of personal performance with a can do attitude. 
• Ability to cope positively with challenging and diverse behaviour. 
• Demonstrates a desire for continuous professional development. 
• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work). 
• Experience of partnership/collaborative working and of building relationships across a variety of organisations. 

Knowledge

• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities and how adverse circumstances and structural barriers can affect people's relationships 
• An understanding of the experiences of people who live with significant mental distress. 
• Knowledge of community development approaches. 
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports. 
• Knowledge of motivational coaching and interview skills. 
• Knowledge of voluntary and community services in the local neighbourhood. 

Essential 

• NVQ Level 2/3 or equivalent.
• Significant experience in statutory or voluntary sector services.
• IT literate.

Desirable: 

• Mental Health First Aid or willingness to work towards the qualification. 
• Training in motivational coaching and interviewing or equivalent experience. 
• University degree and/or professional qualification.
• Experience of delivering peer support groups. 

Additional requirements:

• This post will normally be based at Russia Lane, Bethnal Green and within the Community.
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS).
• The organisation requires flexibility with working hours to meet its needs.
• Educated to GCSE level (or equivalent by experience).

DOWNLOAD THE APPLICATION PACK FOR FULL DETAILS ABOUT THE BENEFITS OFFERED

To provide housing support for residents in their personal and social development to enable them to move onto independent living and accommodation.

Main responsibilities

1. Provide key 1-2-1 and group support to residents as well as other housing duties
2. To induct residents into their accommodation, ensuring the terms of the tenancy are understood and all health and safety issues fully explained
3. To understand and adhere to the Resident Journey policy as well as the Resident journey guide for Housing staff
4. To be confident in lone-working and to adhere to the Lone-working policy
5. To understand and support residents on Licence Agreements and Assured Short-hold Tenancies (AST) as well as carry out actions linked to these Agreements
6. Provide a trauma informed and restorative practices
7. To provide support for all residents included those in funded beds, non-funded beds, unaccompanied asylum seekers at Hillbrook House, as well as residents at YMCA move on accommodation, to include playing a crucial role in their resettlement and move on
8. To take responsibly for the safety of the residents at Hillbrook House and the building during out-of-hour shifts and to be aware and adhere to procedures regarding contacting on-call staff as and when required for emergency situations
9. To have a full understanding of fire safety and evacuation procedures
10. Adhere to all items, actions and matters laid out in the Resident Journey Programme (RJP) policy including providing support and assistance to the Housing Support Manager
11. To maintain the house rules, with reference to Housing policies
12. To recognise the importance of (internal and external) partnership working in delivering support to people, and to facilitate partnership working where necessary and appropriate
13. To be proactive responsible to safeguard adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding, undertaking best practice, and carrying out our legal and moral duties to respond to related concerns, disclosures, or allegations appropriately
14. To assist other staff with matters including resident interviews, benefit, and accommodation issues, ensuring that they receive up to date information and are aware of opportunities available to them
15. To keep accurate records on the computerised data systems (AMIS database and Outcome Star) including provide statistics and reports as directed by Senior management
16. To undertake appropriate training, and build up a database of good practice, contacts, and knowledge
17. To keep Housing Management up to date on all relevant housing and resettlement matters
18. To develop and maintain a good working knowledge of current welfare benefits
19. To undertake other tasks which may from time to time be required by the Chief Executive and Senior Management
20. To cover the front reception desk of an evening and take any incoming calls

We’re looking for an experienced housing management professional, to undertake a new role in our Our Way Leeds (OWL) service.

Our OWL service offers young people aged 16 - 25, including families, accommodation, support and advice.  

In this rewarding role, you’ll ensure accommodation is maintained in a safe and habitable condition as well as undertake the case management of individual tenancies.

We are looking for someone who

• Enjoys building strong trusting relationships with clients and landlords
• Has a working knowledge of housing legislation
• With excellent organisational and prioritisation skills
• Holds a full UK driving licence and has access to transport

Above all we are looking for passionate people who are committed to making a difference to people’s lives.

So, if you can do most of what we’re looking for, please go ahead and apply. You could be exactly what we need.

Our Offer to You?

You will benefit from:

• 25 days annual leave plus bank holidays, rising to 30 days
• Many learning and career development opportunities, with paid and tailored training
• Free Employee Assistance Programme 24/7 including access to counselling and GP services
• Employer contributory pension scheme
• Good maternity, paternity, and adoption benefits
• Incremental pay  
• Care workers discounts
• Access to our Employee Networks including BAME, LGBT+, Mental Health and Wellbeing etc.
• Health and wellbeing opportunities
• Cycle to Work Scheme
• Access to Corporate Health Plan

We aim for our workforce to reflect the diverse and exciting region we serve and welcome applications from everyone, so come as you are and join us.

Good Luck!

Interviews to be held on: 1st June 2022