Community jobs in connahs quay, flintshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
To move social entrepreneurs from the margins to the mainstream will require us to amplify the voices, stories and impact of our social entrepreneurs, working with them in an equitable and inclusive way. It will require us to deepen our work around impact, be open to the learning opportunities failure creates and seek out opportunities to share insights in new and powerful ways to influence stakeholders to make the changes needed for social entrepreneurs to flourish.
As a Researcher at UnLtd, you will be responsible for a range of research and evaluation activities on key programmes and projects. You will work across the project lifecycle, developing new work, as well as collecting, analysing, and interpreting data to produce insights and reports that inform and influence internal and external stakeholders.
Alongside this, you will contribute to developing a culture of learning, ensuring that insights and evidence generated by our research and evaluation activity feed back into the organisation, allowing UnLtd to iterate our work and be an impact-driven, agile, learning organisation. This is an independent role within a dynamic delivery organisation, so we are looking for an implementation researcher to help elevate our research to the next level.
We find social entrepreneurs with bold solutions to today's challenges.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Partnerships Manager: Grantmakers
Reports to: Executive Director
Contract: Full-time
Role Purpose
As Partnerships Manager: Grantmakers, you will lead the development and delivery of HOST’s Hosted Grantmaking service — ensuring that funders can move resources quickly, safely, and transparently to the people driving change.
You will oversee funder relationships and hosted grantmaking delivery, building systems that ensure clarity, compliance, and care at every stage. Working closely with the Delivery Circle, you’ll strengthen due diligence, grant management, and reporting processes — enabling funders to trust that every pound achieves its intended impact.
In order to respond to growing demand, you will build and manage the Hosted Grantmaking Community Support Team and liaise and coordinate with the Delivery Team, ensuring HOST has the capacity and expertise to meet growing global demand for hosted funds.
This role is central to HOST’s ambition to become a trusted backbone for civil society infrastructure — connecting funders and change-makers through integrity, efficiency, and shared purpose.
Core Responsibilities
1. Hosted Grantmaking Leadership
Lead the delivery and growth of HOST’s Hosted Grantmaking service, working closely with the Executive Director, Operations Director and other Partnership Managers, ensuring alignment between funder expectations, hosted partner needs, and internal delivery capacity.
Co-design and coordinate the Hosted Grantmaking Delivery Team, coordinating with the Delivery Circle (Finance, Due Diligence, and Legal) to ensure seamless grant operations.
Strategic oversight of hosted grantmaking cycles — from application to disbursement and reporting — ensuring accuracy, speed, and compliance in delivery.
Reporting cadence: Monthly Hosted Grantmaking performance report to Executive Director and Operations Director.
2. Hosted Grantmaking Community Support and Relationship Management
Build and lead the Hosted Grantmaking Community Support Team, ensuring all funders and hosted funders receive consistent, proactive, and informed communication.
Strengthen HOST’s funder community by developing engagement pathways, events, and resources that deepen relationships and mutual learning.
Maintain high standards of care, responsiveness, and accountability across all funder interactions.
Reporting cadence: Monthly funder community and relationship management summary.
3. Due Diligence and Grant Facilitation
Work with the Delivery Circle, Grants Manager, and Partnerships Manager: Funders to deliver due diligence processes that are rigorous, efficient, and scalable.
Ensure all funder agreements, compliance documentation, and grant records are accurate, up to date, and audit-ready.
Support the development of clear SOPs for due diligence and hosted grantmaking workflows in collaboration with the Legal Lead and Operations Team.
Reporting cadence: Monthly compliance and due diligence report.
4. Funder Relationship Stewardship and Growth
Support the Partnership Team to manage relationships with key funders and philanthropic partners, ensuring HOST is recognised as a trusted, transparent delivery partner.
Develop funder engagement plans and manage the funder relationship lifecycle from onboarding through renewal.
Identify new funder opportunities aligned with HOST’s mission and facilitate introductions for the Partnerships Director and Executive Director.
Reporting cadence: Quarterly relationship development review.
5. Reporting and Communications
Oversee funder reporting and impact communications, ensuring accuracy, timeliness, and alignment with HOST’s tone of voice.
Work with the Engagement Team to produce funder updates, case studies, and inputs to the HOST Impact Report.
Ensure funders and partners understand the value, integrity, and impact of HOST’s services.
Reporting cadence: Quarterly reporting and communications alignment.
6. Systems and Process Development
Maintain clear funder and grant records across ClickUp, Zendesk, and CRM systems.
Develop and maintain SOPs for Hosted Grantmaking, funder engagement, and due diligence workflows.
Ensure consistent alignment between partnership data and financial reporting.
Reporting cadence: Quarterly systems and SOP review.
7. Risk, Compliance, and Escalation
Identify and escalate financial, operational, or reputational risks associated with hosted grantmaking or funder engagement.
Collaborate with the Legal Lead, Delivery Team, and Executive Director on mitigation actions and documentation.
Contribute to HOST’s monthly organisational risk report.
Reporting cadence: Real-time escalation; monthly consolidation.
8. Collaboration and Cross-Team Development
Work with the Partnerships Manager: Funders to align Hosted Grantmaking within HOSTs wider donor engagement.
Work with the Partnerships Manager: Changemakers to align Hosted Grantmaking with the Hosted Partner Journey.
Collaborate with the Training Lead and Data Analyst to integrate learning, performance, and impact insights into service design.
Contribute to the continuous improvement of HOST’s partnership management framework.
Reporting cadence: Quarterly service development meeting.
Key Relationships
Internal: Executive Director, Operations Director, Partnerships Manager: Funders, Partnerships Manager: Changemakers, Finance, Legal, Operations, Communications, Data Analyst, and Training Lead.
External: Funders, philanthropic networks, and hosted grant recipients.
Required Experience
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5–8 years’ experience in funder relations, partnerships management, or programme delivery within the not-for-profit, social enterprise, or philanthropic sectors.
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3–5 years’ experience overseeing grantmaking, regranting, or fund distribution programmes, ideally across multiple geographies or funder types.
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Proven ability to manage and grow funder relationships, including institutional, philanthropic, or high-net-worth funders.
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Demonstrated experience leading or building a small team, with responsibility for coaching, supervision, and performance management.
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Strong background in due diligence, compliance, and risk assessment, particularly in relation to funder funds and hosted grantmaking.
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Proven success developing and maintaining systems, SOPs, and cross-team coordination for complex funder or grant processes.
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Experience managing financial reporting and data-driven insights to meet funder and audit requirements.
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Excellent written and verbal communication skills, with the ability to deliver confident, values-aligned communications to funders and partners.
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Strong organisational and project management skills — able to balance multiple grants, deadlines, and stakeholders effectively.
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Experience working with CRM and project management platforms (e.g. ClickUp, Zendesk, Salesforce, or similar
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
About EMMS International
EMMS International is Scotland’s longest-serving international healthcare charity, founded in 1841. From its Scottish base, it works with partners in India, Malawi, Nepal, Rwanda, Scotland and Zambia to improve healthcare for people in some of the world’s poorest and most marginalised communities.
Its work focuses on four strategic priorities:
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Non-Communicable Disease: Improving access to care and quality of life for people with NCDs and life-limiting conditions.
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Global Healthcare Workforce: Training and empowering healthcare workers, especially women from low-income backgrounds, to address workforce shortages.
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Health Emergency Response: Supporting health systems to prepare for and respond to disasters and crises such as floods, earthquakes and food shortages.
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Sustainable Healthcare: Strengthening healthcare facilities and services, including infrastructure such as solar power, so they can withstand economic and environmental pressures.
EMMS works through local partners, takes a rights-based and inclusive approach, and designs sustainable programmes that respect the environment and promote human rights. Its origins lie in the Christian faith, and it serves people of all faiths and none.
Following an organisational review, EMMS is creating a new Director of Fundraising role, separating fundraising and communications into two Director posts. EMMS is financially stable with healthy reserves, currently raising around £400,000 per year in fundraised income, plus a significant time-limited major donor gift ending in 2028.
The Director of Fundraising will:
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Lead the development of a diverse, sustainable fundraising strategy across multiple income streams (trusts and foundations, major donors, individual giving, community, corporates, legacies).
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Be hands-on in delivering this strategy, supported by an experienced Head of Partnerships and Philanthropy and a Stewardship Manager.
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Manage and grow relationships with donors and stakeholders, meeting ambitious income targets.
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Oversee budgets, forecasting and reporting, and contribute to organisational strategic and business planning.
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Line manage fundraising staff, setting objectives/KPIs and supporting their development.
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Sit on the Executive Leadership Team and play a proactive role in the wider management and development of the charity, including reporting to the CEO and attending some Board meetings.
What they’re looking for:
An experienced senior fundraiser with a strong track record of strategic income growth across multiple channels, excellent relationship-building skills, strong leadership and team management experience, and knowledge of the Scottish charity and fundraising landscape. You should be confident operating strategically and operationally, familiar with fundraising regulation and good practice, and able to communicate effectively with both Christian and secular audiences in line with EMMS’ faith-based heritage and health mission. Degree-level education or equivalent experience is required; membership of the Chartered Institute of Fundraising (or willingness to join) is expected.
Terms and benefits:
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Salary: £63,313 – £70,347 (depending on experience) with annual inflationary rise
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Remote role with monthly meetings in central Edinburgh (more frequently in first three months)
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25–30 days annual leave (depending on length of service) + 10 public holidays
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8% employer pension contribution with salary sacrifice
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Salary sacrifice scheme for electric vehicle lease
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Flexible working, travel expenses to office, access to Edinburgh office, some international travel
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Life assurance (three times salary) and Aviva Digi-Care app
Application:
Apply by CV and covering letter (each up to 2 pages) by Monday 12 January 2026.
Interviews in Edinburgh: First stage – Thursday 29 January 2026; second stage – Tuesday 3 February 2026.
You must live in Scotland and have the right to work in the UK.
Overview
We have an exciting opportunity to drive ARMA’s engagement with political and health sector stakeholders and lead our communications. Working closely with the CEO, you'll help raise the profile of the Alliance, influence policy outcomes, and support members to collaborate to effect change.
Over 20 million people live with musculoskeletal (MSK) conditions in the UK.
ARMA brings together patient charities, professional bodies, research organisations and industry partners to work together for better MSK treatment, care and support.
You can help us to make MSK health a higher national priority and thereby improve the lives of millions of people. You can also make a wide ranging contribution to us developing as a charity and Alliance. This role will offer lots of opportunity for personal and professional development.
Key responsibilities
· Develop and implement ARMA's influencing and political engagement plans.
· Build relationships with key stakeholders, including politicians, government departments, and advisers.
· Monitor research, policy and legislative developments affecting MSK health.
· Draft briefings, consultation responses, letters, and parliamentary correspondence.
· Represent ARMA at meetings, roundtables, and political events.
· Chair and manage meetings and webinars comprising the policy and communications leads of member organisations.
· Lead and co-ordinate the annual Bone and Joint Week campaign activity and the combined efforts of member organisations.
· Develop and manage campaigns and external communications that promote the work of ARMA and our members, including social media channels, our monthly newsletter and website.
· Assist the CEO in policy and public affairs work and support the wider delivery of our strategy and operational plan, as required.
About you
We're looking for someone who brings:
· Experience working in a public affairs, parliamentary, or policy role either in-house, in an agency, or in a political setting.
· Excellent political awareness and understanding of UK policymaking.
· First rate written and verbal communication skills.
· A proactive and collaborative approach, with the ability to build relationships at all levels.
· An interest in health policy.
· Alignment with our vision and values.
This is a fantastic opportunity to join a respected and important charity at the heart of a growing Alliance of organisations. You'll have autonomy, visibility, and the chance to make a meaningful impact whilst working with high profile members and stakeholders.
For more details download the job pack.
Please submit your CV. Your covering letter must be no more than 400 words long.
Please apply early, we may close the vacancy once we receive a sufficient number of strong applications.
Better MSK health for everyone.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the Project
The National Lottery funded Meddwl Ymlaen Mind Our Future project is led by The Venture on behalf of the North East Wales partnership. The aim is to empower young people aged 11 to 24 to shape mental health services across Wrexham and Flintshire. Young people will co develop and influence policy, processes and services that affect their mental wellbeing.
Overview of the Role
The Senior Youth Engagement Officer will lead the youth engagement and co production elements of the project. A key part of the role is to lead and facilitate the Young Leaders Advisory Board (YLAB), made up of 11 to 24 year olds who guide the direction of the project. The post holder will support their leadership development, confidence and decision making.
The role also includes developing a strategy to recruit and engage more young people, delivering a calendar of youth led events, and ensuring young voices shape all aspects of the project. The officer will represent Mind Our Future in meetings with stakeholders and support young people recruited into paid roles within the project.
Main Duties
• Lead and facilitate the YLAB, plan and chair meetings, and support members to take an active leadership role.
• Recruit and engage a diverse group of young people to join the YLAB and ensure the group reflects the communities of Wrexham and Flintshire.
• Provide mentoring, coaching and personal development opportunities for young people involved.
• Co design project activities with young people, ensuring their voices guide decisions, planning and evaluation.
• Organise workshops, events and activities and ensure all logistics are managed effectively.
• Build strong relationships with stakeholders and communicate project updates.
• Recruit and support young people in paid roles within the project, including training, mentoring and ongoing support.
• Act as the designated safeguarding lead for the project including implementing safeguarding procedures, providing guidance, and liaising with authorities when required.
• Contribute to overall project success through planning, evaluation and collaborative teamwork.
• Maintain high standards of professionalism, confidentiality and equality across all work.
Person Specification
Qualifications
Essential
• Minimum Level 3 qualification in Youth Work
• Clean UK driving licence
• Level 3 safeguarding children in Wales qualification
• Significant experience in a Safeguarding Lead or equivalent role
Desirable
• Diploma or degree in mental health, particularly relating to children and young people
• Health and Safety training
Skills and Abilities
Essential
• Strong communication skills in English
• Experience working with young people and young adults
• Empathy and ability to connect with young people
• Strong verbal and written communication skills
• Excellent planning and organisational skills
• Good IT skills including digital communication and online working
• Ability to produce quality reports and presentations
• Ability to engage effectively with stakeholders and motivate young people
• Ability to work collaboratively and create a positive environment
• Ability to travel throughout Wrexham, Flintshire and occasionally across Wales
• Ability to meet deadlines and targets
Desirable
• Welsh language skills
• Ability to adapt communication styles for different needs (for example Makaton)
Experience and Knowledge
Essential
• Significant safeguarding experience
• Knowledge of youth work and youth development
• Understanding of monitoring and evaluation in a youth work setting
• Awareness of youth sub cultures and social media
• Experience of youth participation or consultation
• Understanding of professional boundaries
• Experience implementing Health and Safety and Equalities processes
• Knowledge of Youth Work in Wales: Principles and Purposes and related frameworks
• Knowledge of Data Protection and GDPR
• Understanding of the importance of Welsh language and culture
Desirable
• Experience of co production
• Experience working with diverse groups of young people
• Experience working with varied abilities
• Partnership working experience
• Project management experience or transferable skills
Personal Qualities
Essential
• Trustworthiness
• Commitment to professional development
• Commitment to equality and challenging discrimination
• Integrity, discretion and strong personal drive
• Ability to problem solve and work under pressure
• Compassion and patience
• Strong interpersonal and listening skills
• Genuine care for supporting others
• Fun, engaging and adventurous attitude
Other Requirements
• Ability to carry equipment between locations
• Frequent evening and weekend work will be required
• Enhanced DBS check required
The client requests no contact from agencies or media sales.
Customer Experience Director
Location: Remote
Salary: £94,671.46 per annum
Closing Date: 19 December 2025
We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!
We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.
We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.
You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.
Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.
Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.
We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.
The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters
If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!
Please note: Final stage interviews to be held on 17th December at our Reading office.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
About the Role
The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
They will work collaboratively with their team, management and external organisations.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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27 days annual leave plus bank holidays
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Hybrid Working Scheme
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Interest free travel loans
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Employee Assistance Programme
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Pension Scheme
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Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity and adoption leave pay
Closing date: 2 January 2026 at 10:00:00
We are seeking an experienced Retail Manager who is passionate about serving the community and protecting the environment to join our team.
Job Title: Retail Manager
Location: Flint
Responsible to: Head of Commercial Services
Responsible for: Retail & Logistics Assistants, Warehouse Assistant, Volunteers
Number of hours per week: Full Time – 37.5 hours (including regular Saturdays)
Salary: £30,000
Purpose of the job:
This role will provide strategic leadership for our retail income streams, ensuring excellent customer service and the meeting of key performance targets. Leading on and driving the continued success of the retail operations, increasing sales and profits from the existing outlet, online operations, and any future new commercial opportunities.
The Retail Manager will provide strong, effective leadership to the staff and volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team. Being customer centric to ensure that the outlet provides an excellent experience to all those who access our services.
For further information about this role and how to apply, please go to our website.
Closing Date: 19th December 2025
Interviews: 7th January 2026
Interviews will be held at Refurbs, 1-3 Aber Park Industrial Estate, Aber Road, Flint, CH6 5EX
Please note, we reserve the right to close this vacancy earlier than the specified closing date, when we are in receipt of sufficient applications. We, therefore, encourage applicants to apply early if they wish to be considered for this post.
We are committed to building a diverse team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Equality, diversity and inclusivity is central to our mission and to our impact.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA.
This feasibility RCT is a complex, multi-partner programme involving:
- An active funding partner
- An independent evaluation team
- 5 participating local authorities (to be confirmed)
- Internal delivery teams and cross organisational services
- Kinship carers and lived experience subject experts
This role leads and supports the staff team delivering one-to-one navigator-style support to kinship carers as part of the Kinship Connected feasibility randomised controlled trial. You will ensure the team provides consistent, high quality, relational support that reflects Kinship’s values and trauma-informed practice.
You will work closely with the Mobilisation and Delivery Project Manager and will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.
The Programmes Manager leads practice quality, staff development, safeguarding and relational delivery. The Mobilisation and Delivery Project Manager leads operational quality, systems, processes, data and compliance. Together you make sure the trial is delivered ethically, consistently and to a very high standard.
Key responsibilities include:
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Lead the day-to-day practice and relational delivery of the Kinship Connected (Navigator) support model.
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Support Kinship Family Workers to deliver high quality, trauma-informed and strengths-based support to kinship carers.
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Ensure clear case management, boundaries, risk management and reflective practice.
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Embed the delivery approach set out in the Intervention Protocol and Kinship Navigator Service Manual.
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Ensure equity, accessibility and inclusion in all aspects of delivery, with particular focus on minoritised ethnic kinship families.
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Maintain delivery tracking and operational dashboards.
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Provide high quality line management, reflective supervision and pastoral support to Kinship Family Workers
Essential knowledge and experience includes:
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Strong experience leading frontline delivery teams providing emotional, relational or social care support.
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Proven track record ensuring high quality casework, assessments, boundaries and risk management.
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Experience delivering strengths-based, trauma-informed and evidence-informed approaches.
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Substantial experience in line managing practitioners, delivering reflective supervision and supporting wellbeing.
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Experience leading high performing dispersed teams with confidence, consistency and compassion.
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Experience managing change and supporting staff through shifting delivery requirements.
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Strong background in safeguarding decision making, case discussions and organisational safeguarding culture.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Key dates:
Application deadline: 11.59pm, Sunday 4 January 2026
First interview: Friday 9 January 2026 (online)
Second interview:Wednesday 14 January 2026 (in-person, London)
How to apply
Respond on CharityJobs to these 5 questions, along with your CV:
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What is it about Kinship’s mission and values that motivates you to lead the delivery of relational support for kinship carers, and how would these values shape your approach as a Programmes Manager?
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Describe a time you led or supported a team delivering emotional or relational support. How did you ensure consistent, high-quality practice?
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Give an example of how you have developed or supported practitioners through reflective supervision, coaching or managing difficult practice situations. What approach did you take and why?
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Describe a situation where you had to make or support a safeguarding decision. How did you balance risk, judgement and support for staff?
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Tell us about a time you worked with a local authority, commissioner or another external partner to resolve a challenge or improve delivery. What did you do?
We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early!
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.
About the role
We’re looking for a highly creative, organised, and experienced Marketing and Content Executive to support the delivery of engaging, high-impact marketing across our growing, purpose-led organisation.
Working closely with the Senior Marketing and Campaigns Manager, you’ll play a key role in producing and managing digital content, with a strong focus on social media, web design, and copywriting.
In this fast-paced role, you’ll drive our social media strategy, produce engaging content and blogs, and manage the design and research for our online Suicide Prevention Hubs. You’ll create compelling copy and visuals across multiple platforms and develop email campaigns and marketing strategies to boost our training course sales and sign-ups.
You’ll have hands-on experience with tools such as Mailchimp, Canva, WordPress, Google Analytics, Hootsuite, and Adobe Creative Suite.
We’re looking for someone who is self-assured, able to manage multiple priorities, and deliver high-quality work consistently. You should be comfortable working independently, making informed decisions, and taking ownership of your workload, while receiving guidance, input, and support from your line manager and the Head of Marketing and Communications.
Main Duties and Responsibilities
• Manage the creation and delivery of engaging, on-brand content across social media channels, collaborating with the Senior Marketing and Campaigns Manager to enhance reach and visibility.
• Keep our accounts a safe space by taking swift action on abusive or harmful comments, with full support from the team and training in our Social Media policies.
• Oversee the creation, design, and research of our Suicide Prevention Hubs, collaborating with charity partners, writing compelling copy, and coordinating podcasts and blog content.
• Play a key role in driving awareness, sales, and sign-ups for our training courses through effective marketing and promotion.
• Write and edit high-quality copy for blogs, website pages, emails, social posts, and other marketing materials.
• Design on-brand visual assets using Canva to support social, web, email, and print materials.
• Support the creation of award entries, press releases, and promotional materials as needed.
• Help maintain and update our WordPress website and landing pages, ensuring content is up to date, accessible, and optimised for SEO and user experience.
• Support the setup and delivery of email marketing campaigns, including building emails, managing lists, and reviewing performance.
• Contribute to ongoing audience and campaign research, including SEO keyword research, to inform marketing strategies and content planning.
• Assist with campaign reporting and provide administrative support to ensure smooth delivery of projects.
For this role, you will need
• Proven experience in creating and managing engaging social media content across platforms such as Instagram, X, LinkedIn, and Facebook.
• Experience producing high-quality content, including social posts, web copy, blogs, visuals, and email campaigns.
• Experience using design tools like Canva and Adobe InDesign.
• Excellent copywriting and proofreading skills with an adaptable writing style.
• Experience using WordPress, ideally with Elementor.
• Strong organisational and time management skills with the ability to juggle multiple projects.
• Willingness to learn and take direction and feedback from the Senior Marketing and Campaigns Manager and Head of Marketing, while contributing your own ideas.
• A genuine commitment to supporting vulnerable individuals and a passion for life-saving work.
Bonus points for
• Experience working at the fast pace of a charity.
• Proven experience working remotely in a small team with strong independence and resilience.
• Experience with video creation.
• Experience managing PR enquiries and writing press releases.
• Experience in sales, particularly course sales.
Why Grassroots Suicide Prevention?
At Grassroots Suicide Prevention, we’re committed to building a diverse, inclusive community and workplace where everyone can be themselves and thrive. We value the unique experiences and skills each person brings and actively welcome applications from people of all backgrounds. Our recruitment decisions are made based on skills, experience, and knowledge.
Our employee benefits include:
• Health Cash Plan and Employee Assistance Programme
• Learning and development opportunities
• A creative, friendly, and collaborative culture
Before applying
This role requires grit and resilience due to the remote working environment, sensitive subject matter, fast pace, and the need for flexible multitasking. If you’ve recently been affected by suicide, please consider whether this role is right for you, as some content may be emotionally triggering.
Key dates
Interviews will take place on an ongoing basis. Please note, our team will be taking a short break from 16 December to 5 January. Applications are still welcome, and we will resume shortlisting in early January.
Due to the high volume of applications, we are unable to offer individual feedback at the initial stage. If you do not hear from us, please assume you have not been shortlisted.
Additional information
Grassroots Suicide Prevention is in a period of transition and development, and the post-holder should be aware that their responsibilities may evolve to meet the organisation’s future needs.
We empower people to help save lives from suicide through connecting, educating, and campaigning nationally.



Job Title: New Business Fundraising Consultant
Location: Home-based
Contract: Part-time or Full-time, for 3 months
Day Rate: £400 per day
Start: early January 2026
Charity People are a recruiting for a well-established national organisation dedicated to making a meaningful impact in our communities, who require a New Business Fundraising Consultant for a period of three months from January 2026. This role requires an experienced fundraising professional to drive new business opportunities and help the charity secure vital income for their work.
This function is relatively new to organisation. Whilst they have an existing pipeline, activity has been limited, and they are looking for someone to drive this forward. The role will focus on building out the new business pipeline, identifying internal opportunities that would appeal to corporate partners, networking, and securing meetings with influential stakeholders across a range of sectors. A new business brochure is in place but requires a refresh. The pipeline run from six figures and beyond.
Key Responsibilities:
- Identify and develop new business fundraising opportunities
- Build and maintain relationships with potential corporate partners and donors
- Create compelling proposals and presentations to secure funding
- Work collaboratively with internal teams to align fundraising strategies with organisational goals
- Monitor progress and report on outcomes to senior leadership
You will bring:
- Proven experience in new business fundraising within the charity sector
- Strong networking and relationship-building skills
- Excellent written and verbal communication abilities
- Ability to work independently and manage multiple priorities
- Knowledge of corporate partnerships and income generation strategies
Ideally you will already be set up with your own business account working on a self-employed basis and responsible for your own taxes, expenses, and leave. There is flexibility in how many days this role is worked per week.
If this opportunity might be of interest and you have capacity to take on some work in the New Year, please apply with your CV in the first instance.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Are you a brilliant event coordinator? Do you have experience developing training events? Can you spot opportunities to inspire, educate and engage audiences?
The SLA supports approximately 2000 members with advice, training and advocacy across the UK. The Training and Events Manager will form an essential part of the SLA team working to run a high quality, inspiring and engaging events and training to help us deliver on our mission to support members, so that more children and young people reach their full potential through the school library. You will lead on the organisation of our annual conference; develop and maintain a calendar of events and training for members and non-member audiences; and support the team with all event related administration and logistics. Events at the SLA include member meet ups (in person and online), events in our branch network across 23 regions, professional development and training, and our SLA Awards ceremonies.
Your work will be at the forefront of our member offer, helping to build links with membership, support members, build relationships with key stakeholders and sponsors, delivering high-quality training and impactful events offer across the year. An agile and flexible thinker, you will be creative, with a flair for spotting opportunities for professional development, and have a keen eye for detail with an ability to manage multiple projects and deadlines. Using your project management experience, you will work with the CEO, SLA team colleagues and subject matter experts and facilitators to develop and deliver a high quality and competitive calendar of events and training.
This is a full time role (37 hours per week) working remotely throughout the year and will require travel and occassional overnight stays. Find out more about the role including full job description and how to apply by downloading the job specification pack.
Application deadline: 19th December
Interviews: First round interview (online): 13th/14th January
Second round interview in person TBC: 20th/22nd January
Applications without a covering letter will not be considered. No agencies please.
Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.
Applications without a covering letter will not be considered. No agencies please.
Helping schools develop vibrant reading and learning communities



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Product Manager – HOSTHub Lead
Reports to: Operations Director (Head of Delivery)
Contract: 0.6
Location: Remote (UK or International (GMT +3/-3)
Interview Process: Will commence in the New Year
Role Purpose
As Product Manager HOSTHub Lead, you will drive the vision, design, and delivery of HOSTHub, HOST’s secure digital platform for global civil society operations.
HOSTHub is the central nervous system of HOST - connecting partners, funders, and internal teams across finance, legal, and operations. You will lead the platform’s development and optimisation, ensuring every user journey is clear, intuitive, and aligned with HOST’s empowering, expert, and empathetic values.
Working closely with the Partnerships and Engagement teams, along with our development contractors, you’ll translate user needs into product strategy, coordinate with the external development team, and deliver tools that make life easier for changemakers, funders, and the HOST team.
This is a strategic, high-impact role for someone who can think systemically, act decisively, and balance big-picture design with hands-on delivery.
Core Responsibilities
1. Product Vision and Strategy
Lead on the design, roadmap, and vision of HOSTHub as HOST’s flagship digital platform.
Translate HOST’s organisational goals into a clear, scalable, and user-focused product strategy.
Define and own product milestones, prioritising features that improve efficiency, visibility, and impact.
Ensure HOSTHub reflects HOST’s values secure, transparent, intuitive, and empowering.
Reporting cadence: Monthly progress and roadmap update to Operations Director and Leadership Team.
2. User Journey and Experience Design
Lead on designing the end-to-end user experience for hosted partners, funders, and staff.
Map user journeys across onboarding, finance, compliance, and reporting workflows, identifying pain points and opportunities for improvement.
Collaborate with the Partnerships and Community Support teams to align HOSTHub with the Hosted Partner and Funder Journeys.
Work with the Communications Team to ensure all user-facing content is accessible, clear, and on-brand.
Reporting cadence: Quarterly user feedback and UX improvement report.
3. Development Oversight
Oversee product design and development process, in coordination with the development team.
Attend demo and planning sessions each sprint, provide clear prioritisation of activities and ensure that development is rolled out as required.
Ensure that all Hosted Partner and HOST team voices are included and prioritised into the platform development, acting as central focal point for all HOSThub needs.
Reporting cadence: Bi-weekly sprint updates; monthly development report.
4. Data, Systems, and Integration
Work with the Data Analyst to ensure HOSTHub captures accurate, useful data for reporting and impact measurement.
Integrate Data and Impact measurement needs into the Product Roadmap prioritisation
Support automation of key workflows across the Delivery and Partnerships Circles, improving speed and reducing manual processes.
Maintain robust documentation of system architecture and data flows.
Reporting cadence: Monthly systems performance and data accuracy review.
5. Security, Compliance, and Risk
Lead on platform security and data protection in collaboration with the Legal Lead.
Ensure HOSTHub adheres to global data privacy and security standards (GDPR, AML/CTF, etc.). Prioritise required actions within roadmap.
Conduct regular digital risk assessments and prioritise required actions within roadmap mitigation strategies.
Lead the incident response process for digital issues or breaches, maintaining transparent communication with leadership.
Reporting cadence: Quarterly security and compliance review.
6. Cross-Team Collaboration and Capacity Building
Work across HOST’s teams to ensure HOSTHub serves all service areas - Project Hosting, Hosted Grantmaking, and Capacity Building.
Develop and deliver internal training sessions to build staff confidence and skills in using HOSTHub.
Create and maintain onboarding resources, FAQs, and user guides.
Partner with the Training Lead to embed digital literacy across the organisation and hosted partner community.
Reporting cadence: Quarterly internal training and adoption report.
7. Continuous Improvement and Innovation
Monitor emerging technologies and sector best practices to inform HOSTHub’s evolution.
Evaluate and test new features, integrations, and user needs to maintain product relevance.
Lead user feedback sessions and platform reviews to ensure HOSTHub grows with HOST’s global operations.
Drive HOSTHub’s role in enabling a distributed, digital-first delivery model.
Reporting cadence: Annual product review and roadmap refresh.
Key Relationships
Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, and Training Lead.
External: Developers, technical service providers, hosted partners, funders, and contractors.
Performance Indicators
HOSTHub roadmap milestones delivered on time and within scope.
90%+ user satisfaction in feedback surveys.
All major integrations operational and maintained.
Demonstrated improvements in efficiency and automation across service areas.
100% compliance with digital security and privacy standards.
Required Experience
5–8 years’ experience in product management, digital platform delivery, or systems development - ideally within SaaS, fintech, social enterprise, or digital infrastructure contexts.
Proven track record of delivering complex, multi-stakeholder digital products from concept to launch and iteration.
Strong understanding of user experience (UX) and user journey design, with practical experience mapping and optimising workflows for multiple user groups.
Experience managing or coordinating external developers, digital agencies, or tech contractors in remote environments.
Demonstrated ability to translate user needs into technical requirements, prioritising effectively across competing demands.
Familiarity with API integrations, database systems, and workflow automation tools (e.g. Zapier, Airtable, or custom integrations).
Proven success integrating digital tools with finance, CRM, or data systems (e.g. Sage, Salesforce, ClickUp, Zendesk).
Strong data skills, including experience designing or using dashboards and analytics for performance and reporting.
Knowledge of security, privacy, and compliance frameworks (e.g. GDPR, ISO, AML/CTF) as they apply to digital systems.
Excellent project management, prioritisation, and communication skills - able to bridge technical and non-technical audiences.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Salary: £25,185.16 per annum pro rata (£13.09 per hour)
Hours of work: 4.5 hours per week on Friday mornings (with potential for ad hoc additional hours)
Annual Leave: 26 days rising to 32 days per year (plus bank holidays) pro rata
Location: Home based with regular travel around Denbighshire and outskirts
Who Are We & How Are You Supported
Vision Support is a well-established organisation with a strong history in promoting independence and support to people with vision impairments (VI) and dual sensory needs. Offering a wide variety of services for vision impaired people across Cheshire, Halton and North Wales, including counselling, digital skills, financial wellbeing and benefits advice, home visiting, community outreach, and peer support. These services complement rehabilitation to create a wraparound service for our clients.
Vision Support’s values are at the heart of everything we do, ensuring that there is a collaborative approach across the organisation, responding proactively to what people say is important to them and supporting people with warmth, dignity, and respect.
Vision Support will fully fund the Deafblind Communicator guide qualification (which entails a 5-day course in Peterborough), for any successful applicant, on the basis of remaining in the role for a minimum of 12 months.
Job Purpose
This role involves working closely with one person, building trust and understanding their individual communication style and preferences.
To transport and accompany the client on shopping trips, medical appointments and any other ad hoc activities; and provide companionship.
This role often involves guiding someone safely in unfamiliar environments and communicating information clearly in ways that suit them (for example, hands-on or tactile communication).
Who You Will Be Supporting
The client values accurate and detailed descriptions, especially when it comes to colours. For example, if a top feels nice, she will ask what colour it is. If you say it is pink, she will want to know what shade of pink. She also needs to know whether an item has a pattern and, if so, what colour the pattern is.
She needs clear information about dates, such as the use-by dates on items both in shops and at home.
When shopping, she appreciates being told about any offers. For instance, she visits Sainsbury’s weekly to buy similar items each time, however she likes to know if there are any deals available, as she may choose to buy those as well.
Overall, when she is given the right information, she can make her own choices confidently, knowing that they are appropriate for her.
Person Specification
All attributes and skills are essential unless otherwise specified.
• Commitment to complete the Level 2 Communicating and Guiding with Deafblind People qualification, and remain within the position for a minimum of 12 months.
• Ability to perform manual hand communication (desirable).
• Be calm and empathetic.
• Own a car and hold a full UK driving licence.
Please note, we reserve the right to close this advert early should we find a suitable candidate.
You may have experience in the following: Guide, Communicator, Communication Support Worker (specialist / Deafblind), Deafblind Manual Interpreter, Intervener (for congenital / lifelong deafblind), etc.
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