Community management jobs
About The Big House
The Big House Multibank is committed to improving lives and building a more sustainable Scotland by reducing waste, maximising resources, and ensuring essential goods reach families who need them most. Working with partners across business, government, and the community, we divert surplus products from landfill and distribute them to households facing hardship. Our work delivers social, environmental, and economic impact - strengthening communities while tackling poverty and waste at scale.
Role Overview
As we grow our reach and deepen our impact, we are seeking a highly capable team member to lead our partnerships and fundraising work. This role is central to securing the resources, relationships, and income needed to ensure our Multibank meets rising demand across Scotland while contributing to the wider ambitions of the National Multibank network.
Working to a strategy agreed and developed with the CEO, the Partnerships & Fundraising Manager will build strong corporate, community, and referral partnerships; unlock surplus and donated goods; and secure sustainable income through grants, corporate giving, and strategic collaborations. This is a dynamic, relationship-led role suited to someone who thrives in a fast-paced environment and enjoys creating opportunities, strengthening networks, and helping drive organisational growth.
Key Responsibilities
Partnership Development
- Build and manage strong relationships with businesses, retailers, manufacturers, and logistics partners to secure surplus goods and in-kind support.
- Expand and maintain a network of referral partners, including schools, health professionals, local authorities, and community organisations.
- Identify and pursue new partnership opportunities that extend the Multibank’s reach and strengthen supply.
- Identify new partnership opportunities and progress these independently, escalating strategic or high-value decisions to the CEO as appropriate.
- Work collaboratively with the National Multibank and Regional Multibank network, building and nurturing strong relationships and contributing to shared partnership and fundraising opportunities.
Fundraising & Income Generation
- Work closely with the CEO to develop and deliver a pipeline of funding opportunities across trusts, foundations, corporate partnerships, and individual supporters.
- Prepare compelling funding proposals, business cases, and impact reports that clearly communicate need and demonstrate value.
- Secure restricted and unrestricted income to support operational costs, cost-price procurement, and strategic initiatives.
Innovation & Strategic Support
- Work closely with the CEO to identify and secure funding for pilot projects and new delivery models.
- Help shape partnership approaches that support test-and-learn innovation, wrap-around support, and new community pathways.
- Represent The Big House at meetings, events, and stakeholder forums, helping raise the profile of the Multibank and its mission.
How to Apply
To apply for the Partnerships & Fundraising Manager role, please submit:
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A current CV, outlining your relevant experience and career history
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A cover letter (maximum two pages), clearly demonstrating how you meet the essential criteria outlined in the person specification and why you are interested in the role
Please download the job description for full details.
The Big House Multibank reduces waste and supports families in Scotland by redistributing surplus goods to families across the country.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Junction is an out of hours service, open 365 evenings a year 4pm-11pm, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis.
Working pattern includes every other weekend and working hours are 16:00-23:00.
Main duties of the job
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Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve.
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Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations
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Expertise and Risk Management:Effectively manage risk and supporting positive risk taking.Conduct investigations in line with relevant policies
- KPIs and Data Excellence: To effectively record and evidence outcomes.
Who we are
Swindon and Gloucestershire Mindprovide advice and support to empower anyone in our local communities experiencing a mental health problem. We campaign to improve services, raise awareness, and promote understanding.
Our Vision:We will not give up until everyone experiencing a mental health problem gets both support and respect. Swindon and Gloucestershire Mind creates services where people are recognised, valued and supported.
You are joining a committed and skilled team and you will be working alongside people who are passionate about mental health care and support.
Our Values:
- SelflessnessWe will act in the best interests of the people we support.
- IntegrityWe will be principled in our work.
- ObjectivityWe will act and take decisions impartially and fairly, without discrimination or bias.
- AccountabilityWe will take responsibility for what we do and how we do it.
- OpennessWe will work and take decisions in an open and transparent manner.
- HonestyWe will be truthful and reliable.
- LeadershipWe will model Swindon & Gloucestershire Minds values and lead by example in demonstrating organisational behaviours.
Swindon & Gloucestershire Mind is committed to promoting equality, diversity and we ensure that we are an inclusive organisation, where diversity is valued, respected, and built upon. We are committed to compliance with relevant equality legislation, the Equality Act 2010, Codes of Practice, and relevant best practice guidance.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.



The client requests no contact from agencies or media sales.
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too. Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. As BSC begins delivering its next five-year strategy, the organisation is embarking on a period of significant opportunity, growth and impact.
The opportunity:
Are you a motivated investment consultant, investment manager or investor relations professional looking for a more purposeful career? Are you looking to leverage your skills to help drive social good? This might be the role you are looking for.
Better Society Capital's Investment Partnerships & Advisory Team provides expert advice, support and tools to investors that unlocks more capital for social impact. The team engages with a wide range of investors — trusts & foundations, private wealth managers, the Local Government Pension Scheme, family offices, and public finance institutions - to grow the social impact investment market. This engagement takes the form of advisory services, relationship management, and solution building. The team also supports Better Society Capital to achieve its mission by supporting key business priorities and building expert networks and pro bono partnerships that can bring further expertise into the sector. By building strategic partnerships, delivering high-quality expert advice, and engaging investors, the team helps channel more investment into solutions that drive meaningful social change.
We are seeking a new member of the team to play a pivotal role in expanding and deepening the team’s work. This is an exciting opportunity for a consultant, investment manager or investor relations who wants to apply their expertise in a purpose-driven environment. If you are motivated by using finance as a force for good, enjoy relationship-building, and thrive in a fast-moving, entrepreneurial setting, we’d love to hear from you.
What you will do:
The Investment Partnerships and Advisory manager will be responsible for day-to-day activities in relation to engaging with investors, business development and advisory project delivery work.
- Relationship management: nurturing new and ongoing relationships with investors and other key partners in the social investment ecosystem, including developing Advisory opportunities.
- Delivering advisory projects: delivering quality advice to clients, supporting them to progress on their impact investment activities. Projects may include landscape analysis, strategy development and/or the design of innovative investment solutions.
- Supporting the development of new market solutions: Helping develop creative and innovative solutions to social issues where social impact investment can be an important part of the solution.
- Market analysis: Undertaking detailed analysis of the market, prospective investors, and the financial, social impact and systems change cases of investment opportunities
- Stakeholder engagement: facilitating BSC’s participation in workshops, networking events, and other investor initiatives that help unlock more capital for impact.
- Content creation: originating and owning high quality, effective presentations, reports and pitch decks to showcase the value of social investment and present insights to investors.
- Internal stakeholder management: working closely with BSC’s investment and engagement groups to help bring insights & connections to BSC’s investment and market building activities.
What you will bring:
Qualifications & Experience
Essential
- Self starter with strong track record in building relationships with investors
- Understanding of different investment approaches and asset classes
- Experience of undertaking and communicating detailed analysis of complex problems
- Strong written and verbal communications skills and ability to communicate appropriately and effectively depending on the audience
- Proven project management capability
- Strong CRM experience
Desirable
- Existing knowledge, networks and investor relationships
- Experience working in impact investment sector
- Experience working in investment consultancy and/or other client-facing roles
- Strong technical and analytical skills and investment market knowledge
- Strong AI capabilities
Skills, Abilities and Attributes
- Familiarity with a wide range of investment solutions
- Evidence of success in origination of valuable client relationships
- Able to confidently communicate the impact and risk adjusted financial return of social investments
- Ability to understand both the perspective and financing needs of potential investees and how this relates to investors’ motivations and constraints
- Structured thinker – able to deal with complexity and uncertainty
- Innovative, creative and strategic approach to problem solving
- Solves problems with multiple stakeholders in an open and empathetic way
- Collegial team player – flexible and willing to work with and contribute to a team
- Commercially minded, entrepreneurial self-starter who is highly motivated, keen to learn and happy to get involved and help the wider team as required
You can work with limited direction but are also a strong team player, outcome focused and highly motivated to be part of the movement to create a sustained shift in institutional investment to impact investing.
Embody Better Society Capital core values:
Ø Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.
Ø Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change
Ø Openness - We listen, learn, experiment and collaborate. And we are adaptive and flexible in responding to what we learn.
Ø Rigorous - We take a rigorous approach in all we do. We expect the highest standards and continually strive for excellence
Ø Respectful - We are genuine in both our approach and aspiration. We value each member of our team and our partners for what they bring.
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
Closing Date: Tuesday 10th March at 23:59pm
Interviews
Round 1 interviews (virtual) will be held w/c 16th March
Round 2 interviews will be held w/c w/c 23rd March
We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.
We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
Other Terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Unfortunately, we are unable to provide visa sponsorship. Candidates need to have existing right to work in the UK
Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities)
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
Learning Disability Community Leader, L'Arche Manchester
ABOUT THE ROLE
Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)
Salary: £47,946 per annum
Reports to: L’Arche UK Regional Leader
Place of work: L’Arche Manchester Community, Manchester M20 4AW. Some travel and overnight stays will be required within the UK
Contract type: Temporary 12-month appointment to cover maternity leave
Closing date: Monday, 2nd March at 12 pm.
Main purpose of the role
The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for spirituality, and engaging with our neighbours and the wider community around us.
The Community Leader will:
- Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan;
- Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the local and national teams, individual circles of support, and external partners.
- Ensure the Community’s financial sustainability through robust financial planning and management. This includes setting budgets and controlling spending, maximising housing occupancy, supporting the negotiation of care contracts, growing our day services and spotting fundraising opportunities.
- Foster a culture that maximises the voice and power for people with learning disabilities, and builds listening and collaboration between Community members. This will include working with an active Community Support Group, Community Gatherings, listening groups, and other forums.
- Lead and manage a committed and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our teams.
- Cultivate an open, creative, and inclusive spiritual life, inviting everyone in the Community to deepen their connections.
- Model, advocate for, and embrace the L’Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities. Plan and lead a regular calendar of events that build community belonging and help keep people connected.
- Contribute to the national work programmes of L’Arche UK, as part of the National Council, collaborating with Community Leaders of other L’Arche Communities, to share skills, best practice and resources.
- Be a visible representative of L’Arche locally in the wider community, with stakeholders like local authorities, professional organisations, schools, faith communities, and L’Arche world wide.
Key essential criteria
- Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely-related field).
- Experience leading and managing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities.
- Experience leading and developing diverse teams to flourish, individually and together.
- Good financial planning skills and experience successfully managing a substantial budget.
- Evidence of the ability to think strategically, and work collaboratively to develop and implement community plans.
- Experience of living or working alongside people with learning disabilities and/or autistic individuals
This role is subject to an enhanced DBS criminal record check.
You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead;
You can find more details about L'Arche and the Manchester community on our website.
Why join L'Arche?
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Joining shared meals since cooking and having a meal together is what we are all about
- Enhanced Maternity, Adoption/Surrogacy, Paternity Pay (depending on length of service, details available on request)
- Enhanced sick pay
- Interest free loans and salary advances available
- Free DBS / PVG checks
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Specialist bereavement counselling for employees and their family members
- Life Assurance
- Access to the Bike to Work scheme
Discover what makes L’Arche a rewarding place to work—explore more of our employee benefits on our website.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions from our online application form.
The closing date is: Monday, 2nd of March at 12 pm.
First interviews (online via Microsoft Teams) are expected to take place during the week beginning the 9th March 2026.
Second round interviews will take on the place week beginning 16th March 2026 and will take place within the Community.
We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
Our inclusive communities challenge people to think differently about disability
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Your Park Bristol & Bath uses parks to deliver positive social change. We work across three themes: health, access and nature. With funding from the National Lottery Community Fund, our Roots to Wellbeing programme supports people struggling with their mental health to build confidence, connection and resilience through nature-based group sessions.
We are now looking for a skilled and compassionate Health & Community Officer to lead delivery of Roots to Wellbeing across Bristol and Bath
About Roots to Wellbeing
Roots to Wellbeing is our Green Social Prescribing programme. We run 18-week rolling programmes in parks, supporting people who are experiencing poor mental health or finding life challenging. Participants take part in activities rooted in the University of Derby’s 5 pathways to nature connection, including nature walks, mindfulness, creative practice and practical conservation work
This role is about more than running sessions. It is about building trust, creating safety, and helping people who may never have felt parks were “for them” to develop a meaningful relationship with nature and community.
The role
You will:
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Build and maintain strong referral partnerships
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Triage referrals and ensure sessions are accessible and inclusive
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Plan and deliver weekly nature-based wellbeing sessions
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Support monitoring, evaluation and reporting
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Work in parks across Bristol and Bath
This is a practical, people-facing role. You will be outdoors in all seasons and confident facilitating groups with complex needs.
We are looking for someone who:
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Has at least two years’ experience working directly with people with mental health and complex needs
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Has delivered group-based nature or eco-therapy activities
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Understands green social prescribing
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Can build strong, trusting relationships with participants and partners
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Is organised, emotionally intelligent and solutions focused
A qualification in mental health and line management experience are desirable. An Enhanced DBS is required
What we offer
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Home-based contract with access to office space at Engine Shed
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25 days annual leave pro rata, plus your birthday off and office closure between Christmas and New Year
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Nest pension after probation
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Employee Assistance Programme
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Flexible working
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A supportive team committed to inclusion and lived experience
Diversity and inclusion
We want our team to reflect the communities we serve. We particularly welcome applications from Disabled people, people from visibly ethnic minority backgrounds, carers and people from low income households.
We operate a guaranteed interview scheme for Disabled and visibly minority ethnic candidates who meet the essential criteria
You do not need to meet every single desirable criterion. Potential matters to us.
How to apply
Apply via CharityJob with:
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Your CV
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A covering letter (maximum two pages) explaining how you meet the person specification
Applications close at midnight on Sunday 1 March 2026.
Please submit your CV and cover letter. Your cover letter should set out how you meet the person specification and be no longer than two pages.
Helping everyone access parks and their transformational health benefits.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Senior Fundraising Manager to join our dedicated team on a 12-month fixed-term maternity cover contract. You will be joining a dynamic, supportive and hard-working team working consistently above their targets. This role is suited to both established senior managers and those looking to move into a more senior role.
St John’s Hospice We provide quality, holistic care to people living with life-limiting illnesses and their families across North London. As well as our Inpatient Unit and Wellbeing Centre located in St John’s Wood, we work out in the community, in people’s homes, providing care to more than 4,500 people every year.
If you are ready for a new challenge and share our passion and commitment to providing quality, holistic care to patients and their families, then we would love to hear from you.
Key responsibilities of the Senior Fundraising Manager?
Strategic Leadership & Income Generation
- Follow the fundraising strategy, developing and executing annual plans to achieve revenue targets and diversify income streams.
- Oversee the growth of Individual Giving, Regular Giving, and In Memory Giving, and Community Fundraising initiatives.
- Design and implement targeted fundraising campaigns, leveraging insights and KPIs to maximise donor engagement and income.
- Promote fundraising opportunities across community networks, digital channels, individual giving portals, and public platforms.
2. Team Leadership & Management
- Manage and inspire a team of fundraising professionals, ensuring objectives, 1:1s, and appraisals are delivered in line with HR policy.
- Develop clear annual training, time management, and support plans for staff and volunteers.
- Provide day-to-day leadership to ensure high performance, accountability, and a collaborative working culture.
3. Volunteer Programme Oversight
- Oversee the ongoing development of the Hospice volunteer programme alongside the Volunteer Executive, ensuring effective recruitment, onboarding, training, and retention.
- Work directly with clinical teams to align volunteer support with operational needs, guaranteeing smooth running of hospice activities.
- Ensure all volunteers receive regular feedback and adhere to health and safety requirements.
- Maintain and develop the programme in line with Investing in Volunteers standards.
4. Donor Relations & Stakeholder Engagement
- Cultivate, steward, and strengthen long-term relationships with key donors, sponsors, community partners, and supporters.
- Support the delivery of fundraising events such as community fairs, and photography competitions, attracting large public support. Support the team during gala dinners and garden parties. Oversee the Events Executive in all areas of their role.
- Enhance the Hospice’s visibility and supporter engagement through partnership building and community presence.
5. Data, Finance & Compliance
- Ensure all donor and volunteer records are held and maintained under GDPR and internal data protection regulations.
Am I the right person for this Senior Fundraising Manager role?
- At least 3 years’ experience in the fundraising sector
- Experience in managing volunteers and/ or a team of employees with ability to motivate
- Experience in Community/ event fundraising
- Experience with an individual/ regular giving programme
- A proven track record of delivering against targets and deadlines
- Proven experience of identifying and responding to external opportunities and an ability to translate into plans of action
- Experience of representing an organisation at senior level
- Excellent communication skills both written and verbal
- Management of people from all diverse backgrounds
- Attention to detail
- Knowledge of all main Office 365 suite and CRM systems
- Understanding of GDPR, Gift Aid and Charity Governance
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Salary: (UK) £36,674 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).
We are recruiting for a dynamic, mission aligned leader to join us as Audience Manager – Church Mobilisation. This is a new, pivotal role in strengthening our connection with Churches globally and helping to grow our worldwide movement.
Reporting to our Audience Growth Lead, you will lead the development and delivery of a bold Church Mobilisation Strategy that raises awareness of Mary’s Meals, builds trust and inspires meaningful support across parishes, religious communities, Church affiliated schools, higher education settings and major global events.
Collaborating widely across our Growth team and National Affiliate network to implement this strategy, you will guide the creation of compelling resources, oversee our presence at faith events and act as our internal expert on engaging Church audiences, drawing on your experience in faith-based or community engagement. Your leadership will support our National Affiliates to grow their local Church engagement, deepen relationships and help bring our mission to life for new and existing supporters.
You will:
- Shape and lead our global Church Mobilisation Strategy, ensuring it reflects our values and resonates across diverse cultural and faith-based contexts.
- Build strong partnerships with National Affiliates, supporting them to deliver impactful Church engagement programmes within their local communities.
- Strengthen our visibility within Church networks by coordinating Mary’s Meals’ presence at key faith-based events and identifying new opportunities for meaningful participation.
- Create inspiring resources and materials that equip parishes, schools and Church organisations to connect with and champion our mission.
- Collaborate with colleagues across Marketing, Communications and Product teams to ensure Church audiences remain central to campaigns, messaging and product development.
- Oversee Mary’s Meals’ presence at major international faith events.
- Cultivate new relationships with religious orders, Church movements, higher education institutions and influential faith-based networks.
- Gather insights and monitor emerging trends, using data and feedback to continually refine and improve our approach.
What you’ll bring:
- Experience of working with faith-based or community groups, with a passion for engaging communities in meaningful mission driven work.
- Proven experience of developing strategies, building partnerships and delivering programmes, ideally within fundraising, community engagement or organisations working closely with the Church or faith-based communities.
- Strong collaboration skills with experience working across cultures and contexts, able to inspire and influence diverse stakeholders.
- Excellent communication skills with a creative approach to developing compelling resources, messaging and experiences and you will be energised by opportunities to design, build and deliver new initiatives.
- Experience of delivering engaging presentations to diverse audiences, with comfort in acting as an ambassador for Mary’s Meals at events.
- A strong solutions focus, self-motivation and drive to deliver results.
- A passion for our work with a strong commitment to Mary’s Meals values, mission and vision.
About us:
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in their place of education. We are currently reaching over 3 million children every school day, across 16 countries.
We are a values driven organisation, we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding and is committed to preventing any type of unwanted behaviour at work. We expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.
Our Benefits:
- 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
- Flexible working
- Employee Assistance Programme
- Life assurance
- Pension
Additional Information:
This role may require travel to locations where Mary’s Meals operates, and you will be required to register with the Protected Vulnerable Group Scheme or local equivalent before undertaking your role.
Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates (UK, Malawi, Zambia, Liberia, Kenya, Spain, Italy, Canada and Ireland), please reach out tofor more information about salaries in other locations. We welcome applications from the above locations.
Closing date for applications is Thursday 26th February 2026.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
Our vision is that every child receives one daily meal in their place of education.
The client requests no contact from agencies or media sales.
About Us
We're a West London charity on an exciting journey, supporting South Kilburn to be a flourishing, safe and inclusive neighbourhood. In 2026/27, we're opening two stunning new event spaces that will become the heartbeat of local life, hosting everything from intimate yoga sessions and community gatherings to stylish corporate photoshoots, weddings and celebrations.
Our vision? A vibrant calendar of diverse events each week that bring people together, generate income to support our charitable mission, and showcase the very best of what South Kilburn has to offer.
The Role
We're seeking a dynamic, hands-on Event Manager to take the reins of our venue hire programme. This is not just a desk job, it's a role where no two days are the same, where you'll be the friendly face welcoming clients, the problem-solver ensuring flawless delivery, and the strategic thinker helping our spaces reach their full potential.
You'll be the go-to person for everyone who books with us, from first enquiry through to flawless delivery, making sure every event reflects our values and leaves clients delighted.
What You'll Be Doing
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Client Relations: Be the welcoming first point of contact, guiding clients from initial enquiry through to event day
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Venue Showcasing: Show prospective hirers around our spaces and help them envision their event
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Event Coordination: Manage all the moving parts (logistics, suppliers, internal teams) to ensure seamless delivery
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Team Leadership: Recruit, train and manage a flexible pool of casual event staff
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On-the-Ground Management: Act as on-site duty manager during events.
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Community Building: Foster strong relationships with local residents, partners and clients
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Systems & Records: Keep booking records using CRM and booking systems
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Marketing Support: Help promote our venues and attract brilliant bookings
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Process Improvement: Contribute ideas to make our operations even better
This job description is a guide and does not constitute a 'term and condition of employment. The role may evolve as our programme grows.
About You
You will be:
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Experienced in managing events or venues (ideally 1-3 years under your belt)
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Exceptionally organised with an eye for detail that misses nothing
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Self-starting and comfortable owning your workload independently
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A people person: confident, professional and warm with everyone from community groups to corporate clients
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A natural ambassador for the charity, embodying our values in every interaction
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Tech-savvy with standard office software and booking systems
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Flexible and happy to roll up your sleeves for evening/weekend events when needed
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Cool under pressure: calm, solutions-focused and able to juggle multiple events
Desirable:
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Proven track record in event management, venue hire, hospitality or similar
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Marketing experience, especially promoting venues or events
Why Join Us?
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Shape something special: Be instrumental in launching and growing two brand-new West London event venues
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Make real impact: Your work directly supports a charity dedicated to improving life in South Kilburn
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Community connection: Work at the heart of a vibrant, diverse neighbourhood
How to Apply
Send us your CV and supporting statement (max 2 sides of A4 each) clearly addressing how you meet the criteria in the 'About You' section. Tell us why this role excites you and what you'll bring to South Kilburn Trust.
Recruitment Timetable
Closing Date: Friday 27th February
Interviews: Week beginning Monday 16th March
Outcome Notifications: By 27th March
Preferred Start Date: April 2026
Working with the communty to shape the future of South Kilburn.
The client requests no contact from agencies or media sales.
Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £50,000 - £55,000 depending on experience
Contract Type: Permanent
Full time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Closing date: Sunday 1 March 2026
Telephone interviews will be held on 5 March 2026 and face to face interviews in our Peterborough office will be held on 12 March 2026.
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
We’re recruiting a head of community and events to lead our talented team who rally the nation, identifying, supporting and stewarding networks and individuals to raise income, awareness and participation across our fundraising activity. Building relationships is key to everything we do – understanding motivations allow us to develop and grow our communities locally and nationally to create lifetimes supporters engaged in all areas of our work.
2025/26 has been an exciting year of growth with a focus on developing flagship events, increasing participation in third-party challenges, delivering new virtual events and enhancing stewardship experiences. The budget is circa £1.8m across all income streams.
The head of community and events will lead the delivery of our portfolio of challenge events, mass participation products and community fundraising activities. The post holder will play a key role in the development of the strategy, working with colleagues to grow income, drive innovation and deliver integrated and personalised stewardship experiences.
You will have extensive experience of developing community and events fundraising programmes and business plans to recruit, engage, inspire, and retain supporters. With a proven track record of success in leading and managing a team of fundraisers to deliver high quality results to deadlines, you will be committed to motivating and developing your team.
We operate a hybrid, flexible working style. The role is contracted to our Peterborough office and flexibility is required to attend events and meetings. The team come together in the office on a regular basis for in-person team meetings.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may also have experience in the following: Head of Community Fundraising, Head of Events Fundraising, Community and Events Lead, Head of Public Engagement, Community Engagement Manager, Mass Participation Events Manager, Senior Fundraising Manager, Supporter Engagement Lead, Community Partnerships Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc.
REF-226 232
Job Description
The Listening Place (TLP) is an award-winning charity providing face-to-face, compassionate and non-judgemental support for people who feel that life is no longer worth living. Since opening our first site in Pimlico in 2016, we have grown to four sites and our service is delivered by over 850 active volunteers.
This is an exciting opportunity to join a small, dedicated team and play a vital role in helping TLP to grow and support more people struggling with suicidal feelings. You will manage two key growth areas in fundraising: community and corporate. By crafting exciting partnership proposals and delivering high-quality events, you will help TLP build on its fundraising success in these areas. You will use your relationship management skills to keep donors not just satisfied but motivated to support TLP.
We are committed to welcoming everyone from all backgrounds and communities and creating inclusive teams. If you have a disability, a learning difficulty (such as dyslexia) or a medical condition that may affect your performance during the selection process or in the role, we are very happy to make reasonable adjustments to support you.
Scope and purpose
The Corporate and Community Fundraising Manager will be the second most senior position in the fundraising team and will lead on the development of TLP’s community and corporate fundraising streams. Having seen significant growth over the past five years, from circa £50k per annum, to more than £400k, the post holder will oversee the continued development of these fundraising streams. The post holder will achieve a strong return on investment by proactively identifying new leads, effectively stewarding supporter relationships and providing an engaging and exciting ways for individuals to support The Listening Place. As a senior member of the fundraising team, the post holder will also build a successful, committed team, driving performance and contributing to the strategic direction of TLP’s fundraising function.
Duties and responsibilities
- Deliver the continued growth of corporate and community fundraising at TLP (combined £475k target in 2026/27) in line with investment in this area to help ease the pressure on major donor and trust fundraising.
- Generate new corporate and community fundraising leads by mapping TLP’s volunteer and supporter networks as well as exploring cold leads which align with TLP’s mission and vision.
- Develop engaging, inspiring materials to help secure new corporate leads including presentations, brochures and video.
- Represent TLP externally at corporate and community events, networking opportunities, and sector forums to raise awareness and build strategic partnerships.
- Deliver and oversee excellent stewardship with all corporate and community supporters, establishing effective, long-lasting relationships with supporters and stakeholders including a creative approach to thanking supporters.
- Develop materials and build a personal brand which inspires volunteers to participate in TLP events or to run their own fundraisers.
- Manage an exciting and engaging roster of annual events for volunteers and corporate fundraisers to participate in, including creating new events based on supporter data, as well as looking for ways to improve existing events and phasing out events where necessary.
- Monitor and evaluate fundraising performance, using data and supporter feedback to refine strategies, improve engagement, and encourage growth.
- Work closely with the Head of Fundraising and Communications to forecast income in community and corporate fundraising as well as setting budgets that enable us to deliver on ambitious targets whilst still delivering a competitive return on investment.
- Establish effective relationships across the staff and volunteer network which creates a culture that supports fundraising within TLP whilst also enabling volunteers to focus on TLP’s core mission and vision.
- Build a dependable, detail-oriented team to support the administrative management of corporate, community and individual giving at The Listening Place whilst encouraging their development as TLP fundraisers in their own right.
- Undertake any other duties as requested by line management and in line with business needs
Person specification
Essential requirements
- Self-starter with excellent verbal and written communication skills able to translate TLP’s model into compelling materials and pitches.
- Strong interpersonal skills - a relationship builder with a flexible, entrepreneurial approach, the ability to develop and maintain strong working relationships with donors, volunteers and internal stakeholders.
- Highly organised - excellent time management skills, the ability to prioritise own workload and multi task to meet targets and deliver events.
- Good understanding of event management including problem solving skills and an ability to adapt quickly when encountering obstacles.
- A strategic mindset, with the ability to identify trends, plan ahead and build clear plans based on data.
- Computer literate - familiar with common Office programmes and fundraising databases.
- Clear understanding of and ability to apply the legislation affecting corporate and community fundraising.
Desirable
- Successful track record of delivering community fundraising programmes and activities.
- Fundraising / marketing qualification.
- Experience of managing volunteers.
- Knowledge and appreciation of mental health issues/suicide prevention in the UK.
Benefits:
- 3% employer contribution towards pension
- 25 days annual leave plus bank holiday
- Access to Medicash health benefits and critical illness cover after three months of employment
- Employee Assistance Programme
Application process: Please submit a CV and cover letter (maximum one A4 page) by Friday 27th February.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has won the Communiqué Award 2025 for Excellence in Healthcare Partnerships, the PEMA 2025 winner for Excellence in in Collaboration Educating Patients and has been shortlisted for both Third Sector Awards and Charitytimes Awards 2025.
Ready to drive real-world change with your fundraising expertise?
At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth.
We now need a passionate Individual Giving Manager to help us seize this momentum.
This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We’re not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories.
Your Mission:
• Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels.
• Holistic Stewardship: Design and execute engaging supporter journeys—both bespoke and automated— that maximise conversion and long-term value.
• Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team.
Why Join Us?
• Impact: This is a new role with the potential to shape the future of our individual giving.
• Growth: We are committed to your professional development within a supportive team.
• Benefits: We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more.
If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply.
Key Responsibilities
Strategic Implementation (Online & Offline)
• Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys.
• Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals.
• Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI.
• Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters.
• Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment.
• Support forecasting and budget planning on marketing activities within the IG budget.
• Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective.
Stewardship, Content & Operations
• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support.
• Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing.
• Create and optimise content, sometimes cross team and directly with our incredible patients and supporters.
• Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development.
• Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise.
• Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community.
Collaboration & Cross-Selling
• Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners).
• Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work.
• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes.
• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders.
Database and Compliance
• Develop your existing experience and affinity for supporter data to improve outcomes for supporters.
• Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice.
• Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), Wordpress and MailChimp.
Skills and Competencies
Our ideal candidate would have the following:
• Fundraising Expertise: Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services.
• Agency Management: Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels.
• Digital Proficiency: Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp.
• Strategic Thinking: Evidence of leading successful integrated campaigns resulting in significant income or lead generation.
• Audience development: Led development of successful new propositions for cross-selling across existing audiences.
• Creative Skills: The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels.
• Financial Acumen: The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels.
• Supporter Experience: A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR.
• Collaborative Mindset: A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally.
• Agile Working: Experience working within Agile project management frameworks would be beneficial.
• Technical Knowledge: Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn.
• Passion: A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising.
How to apply?
Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward.
For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat (contact details can be found in the full job description).
For more information about our orindganisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage and the PCR online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
Job Title: Chief Executive Officer (CEO)
Contract/ Hours: 35hrs per week
Salary: £55,000
Leave entitlement: 25 days
About The People Hive
The People Hive is an ambitious local charity creating real opportunities for adults with a learning disability across Richmond and the surrounding areas. From our vibrant community hub in Twickenham, we deliver creative, social and developmental activities that help people connect, grow and thrive.
We also run a public gallery that showcases local artists, generates vital income and provides paid work experience for our clients. Our impact was recognised when we were shortlisted for the Richmond Community Heroes Awards 2025, and we are now exploring exciting opportunities for future growth and expansion.
The Role
This is a great opportunity to lead a respected, values-led charity at a pivotal moment in its journey. As Chief Executive Officer, you will set the strategic direction of The People Hive, lead a passionate team of staff and volunteers, and act as the public face of the organisation.
Working closely with the Board of Trustees and key partners, you will help shape the charity’s future, strengthen its sustainability and ensure it continues to make a meaningful difference in the lives of adults with learning disabilities.
How to Apply
We recognise that talented people may hesitate to apply if they don’t meet every listed requirement. If this role inspires you and you believe you could be a strong fit, we encourage you to apply. Your skills, experience and perspective may be exactly what we’re looking for.
Applications close on Friday February 27th 2026.
We are committed to creating and supporting real opportunities for people with a learning disability living in Richmond and surrounding areas.



The client requests no contact from agencies or media sales.
Key Responsibilites:
Community Fundraising & Income Generation
- Proactively develop, manage and grow a portfolio of community supporters, groups, schools, businesses and individuals across the London region
- Work with the Senior Community Fundraising Manager to identify and pursue new fundraising opportunities, taking a creative and proactive approach to growing income and engagement
- Support and motivate fundraisers to achieve their goals, providing excellent stewardship and a positive supporter experience
- Work towards agreed income and activity targets, monitoring progress and adapting plans as needed
Relationship Building and Engagement
- Build strong, long-term relationships with new and existing supporters, acting as a passionate ambassador for the charity
- Develop trusted relationships with our families, support them with their fundraising, and signpost them to other ways they can support the charity
- Build strong, effective working relationships with House teams across London, working closely together to ensure families’ best interests are at the heart of what we do and to maximise opportunities for income and engagement
- Build effective working relationships with the House teams across London
- Represent Ronald McDonald House Charities UK at events, meetings and fundraising activities across London, delivering presentations and ensuring we maximise PR opportunities
- Deliver clear, compelling messages about the charity’s impact, inspiring supporters to get involved
Working with others
- Interact with families supported by the charity in a sensitive, compassionate and appropriate manner, respecting confidentiality as needed
- Work collaboratively with colleagues across Engagement, Family Services, and other teams to maximise impact
- Contribute ideas, insight and learning to support continuous improvement across the Engagement Directorate
Planning, Events & Administration
- Manage budgets and resources effectively, ensuring fundraising activity is well planned and cost-effective
- Maintain accurate records on the CRM database, including supporter interactions, income and activity reporting
- Produce regular reports on activity, income and KPIs against targets
Knowledge and Experince
- Demonstrable experience of achieving or exceeding targets in a relationship‑led fundraising role
- Experience of working in a customer-facing, supporter-facing or community-facing role, building and managing positive relationships with a diverse range of people and groups
- Experience of developing and delivering plans and budgets, monitoring progress and reporting against objectives and financial targets
- Experience of using a database or CRM system to carry out day-to-day administrative and reporting duties
- Experience of organising events, campaigns or community activities
- Experience of working independently while contributing effectively as part of a wider team.
Skills and Abilities
- Excellent written and verbal communication skills, with the ability to adapt messaging for different audiences
- Strong interpersonal skills, with the confidence to positively persuade, motivate and inspire a wide range of audiences and stakeholders
- Confident in setting up, attending and following up meetings to secure engagement and support
- Confident in creating and delivering presentations in a range of settings
- Good IT skills, including Microsoft Word, Excel and PowerPoint, and confidence using a CRM database
- Strong organisational skills, with the ability to manage multiple tasks and priorities within agreed budgets and timeframes
- Self-starter, with a can-do attitude and the ability to manage own workload
- A collaborative, kind and adaptable approach when working with colleagues, supporters, volunteers and families
- Able to interact with families in a sensitive, compassionate and appropriate manner, recognising the emotional context of their experiences
- Willingness and ability to work outside of normal working hour (evenings and weekends) travel across the wider UK as required
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract.
This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager.
The Fund’s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund’s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service.
You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards.
You will be part of a service team who love sharing knowledge and experience. We’ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment.
The responsibilities of the job include:
- Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service
- Proactively sharing learning across digital teams to support continuous improvement
- Creating service reports for a variety of stakeholders
- Wider stakeholder engagement and communication
- Managing service incidents through to resolution
- Maintaining service documentation and systems
- Identify service optimisation opportunities, and contribute to the implementation of proposed solutions.
Interview Details:
Interview Date: Week beginning 10 March 2026
Interview Format: Virtual
Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.
We’ll talk to you about where you are based and your working pattern if you get the job.
If you would like an informal conversation about the role specifically, please contact: Janine Knox.
Any questions about the recruitment process, please email the recruitment team.
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.
Essential Criteria:
- Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs.
- Hands-on experience of leading incident resolution and root cause analysis.
- Ability to produce service level dashboards, reports, and performance summaries for stakeholders.
- Experience of working with diverse stakeholders and communicating effectively.
- Ability to create and maintain accurate service documentation and system records.
- Knowledge of end-to-end digital platforms (web, mobile, databases etc).
- Work collaboratively in an agile or fast-paced environment.
Desirable Criteria:
- Experience of manging service helpdesk software
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Salary: £38,346 -£42,544 per annum (depending on experience and skill level)
Contract length: Permanent
Location: Remote/ Hybrid – Oxfordshire preferable but open to other locations within catchment area, flexible working.
Responsible to: Programme Manager Catchment Partnerships, or directly to Assistant Head of Improving Rivers / Head of Improving Rivers
About Thames21
Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them.
Diversity at Thames21
Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.
Purpose of the job
To drive forward Thames21’s ‘Thames Valley’ (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices.
The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes.
- Work with 20 farmers each year to reduce diffuse pollution at source and flood risk.
- Offer advice on nature-based solutions and grant funding to farmers and landowners.
- Plant 30,000 trees annually.
- Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring.
- Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts.
The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management.
Finally, the postholder will take a lead in progressing Thames21’s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments.
Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises.
Main Duties and Responsibilities
You will oversee and manage the delivery of diverse projects. You will also develop your team’s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management. You will also work closely with the Assistant/ Head of Improving Rivers and other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas.
Tasks include:
· Programme Development & Integration
Develop and expand the Thames Valley catchment programme in line with Thames21’s 5-year strategy, ensuring integration with other teams.
· Funding & Financial Management
Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives.
· Project & Risk Management
Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success.
· Team Leadership & Staff Development
Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements.
· Stakeholder Engagement
Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders.
· Technical & Farm Advisory Support
Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities.
· Catchment-Based Approach Advocacy
Promote and apply catchment-based principles internally and externally in water and land management.
· Health, Safety & Compliance
Ensure compliance with health and safety policies and broader regulatory requirements across all projects.
· Information & Data Management
Maintain accurate documentation and project data systems, supporting transparency and accountability.
· Promotion & Communications
Support production of publicity materials and represent Thames21’s work to broader audiences.
Other Duties
This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.


