7 Community manager jobs in London

ABOUT THE ROLE

OUTpatients began in 2020 with a simple but powerful idea: that no LGBTIQ+ person affected by cancer should have to navigate their diagnosis and treatment without being seen, understood and supported. 

Born from lived experience, we've grown into the UK's LGBTIQ+ cancer charity, proudly led by and for the community we serve, working alongside NHS organisations, cancer charities, researchers and patients to make cancer care more inclusive.

As our Community and Volunteering, you'll be the person who keeps us connected to those who need us most. You will oversee and manage the work we do in reaching and supporting LGBTIQ+ people with and beyond cancer.

Working closely with our team, you’ll be able to critically appraise and coordinate what our service users need. You’ll have the opportunity to create, source, and organise new engagement and support opportunities. You will also have access to and be building our diverse pool of skilled volunteers, helping them to integrate into the work we do to improve people’s experiences and outcomes.

We hope this role will inspire someone who wants to make a real difference to our organisation and our beneficiaries, enabling us to make a lasting difference in inclusive cancer care.

KEY RESPONSIBILITIES

Community management (50%)

• Manage the delivery of our core peer support service which meets online in partnership with Maggies, once a month.

• Develop a programme of additional services by working with external projects and programmes in order to meet the needs of our service users.

• Explore what ongoing engagement looks like for people with and beyond cancer who no longer require our core group peer support but want to stay a part of our community. 

• Develop robust, but proportional, monitoring and evaluation for our services and programmes, using insights to make recommendations for service improvement, innovation and growth. 

• Work to ensure a high degree of safeguarding across all services and an intersectional approach to inclusion, belonging, and wellbeing.

• Identify opportunities for growth and funding and prepare business plans to present to the CEO and Fundraiser.

Volunteer management (50%)

• Manage and maintain our volunteer database making sure that details are recorded accurately and safely in line with GDPR.

• Create a schedule of contact to keep volunteers involved such as bulletins, newsletters, or virtual drop ins.

• Recruit and onboard new volunteers into our charity ensuring that they feel included in our mission and our work.

• Work closely with universities to recruit students into our volunteering and internship opportunities and being their point of contact as they work within the organisation.

• Identify opportunities to deploy volunteers across our services including in the delivery of new services for our peer support programme.

• Be the lead person for our Lived Experience Advisory Panel helping them to have a strategic view of the charity and share their advice on our approach and outputs.

PERSON SPECIFICATION

Knowledge

• Knowledge of volunteering and the law

• Knowledge of data protection laws

• Sound knowledge of adult safeguarding and risk management 

• An understanding of the specific barriers, challenges and systemic inequalities faced by the LGBTIQ+ community in healthcare

Experience

• Experience working with communities that includes management or organisation of others

• Experience in intersectional approach to planning that delivers high quality outputs for all

• Experience in monitoring service effectiveness and quality outcomes includingdesigning monitoring and evaluation frameworks and methods

Skills

• Strong written, verbal and facilitation skills: Possessing an ability to translate complex clinical language into warm, accessible and inclusive information for non-clinical staff and patients.

• Confident public speaker and organisational representative: Holding an ability to communicate with clarity, compassion and impact, ensuring messages inspire action.

• Strong analytical skills: Confident using performance, safeguarding, complaints, incidents, outcomes and feedback data to identify patterns, support decisions and improve services.

Personal qualities

• Mission-driven: Deeply motivated by OUTpatients' purpose and committed to improving the experiences and outcomes of LGBTIQ+ people affected by cancer. 

• Integrity and authenticity: Acts with honesty, integrity and professionalism, takes personal responsibility for their commitments and brings authenticity to their relationships with colleagues, partners and communities. 

• Emotionally intelligent: Self-aware, empathetic and attentive to the impact they have on others, with the ability to build trust and navigate sensitive or challenging situations with care. 

• Curious and open-minded: Brings curiosity, humility and a genuine willingness to learn, listen and change their perspective when new information or experiences challenge their assumptions. 

• Resourceful and resilient: Positive, solutions-oriented and able to maintain momentum and perspective when faced with ambiguity, setbacks or competing demands. 

• Self-directed: Highly self-motivated and comfortable taking initiative, working with autonomy and exercising sound judgement while knowing when to seek input or support.