Community manager volunteer roles in gatley, greater manchester

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Help children as Trustee of an innovative, enterprising Tees Valley Charity that is increasingly supporting children in care through fostering and a planned residential provision. Join an agency that transforms children's lives.

What will you be doing?

You will join us at an exciting time as we pursue growth of fostering and residential services, as well as growth of our early help offer. 

You will work across the Charity and the subsidiary fostering company (which we will amalgamate back into the parent Charity). 

You will have a particular focus on helping the fostering agency drive growth, ensure regulatory compliance, and deliver excellent care for children and support for foster parents. You will provide support and challenge to the management team.

You’ll contribute 2 to 6 hours a month. The Charity board meets every 8 weeks (shifting to quarterly after September) and the fostering board meets every 8 weeks. 

You’ll join a Charity that’s brought £millions of investment into Tees Valley and that helps over 1000 local people a year. We’ve been runners up at the national Charity Governance Awards and ‘community’ winners at the Hartlepool Business Awards. 

We are looking for experienced professionals who share our values and want to help. 

What are we looking for?

At this time we are specifically looking for Trustees with some of these areas of skills or experience:

Business development 

Safeguarding management

Fostering or children's residential care or childrens social work management 

Financial management 

What difference will you make?

We want to help children and family members heal from trauma, primarily through helping them develop a network of nurturing, loving and appropriately challenging relationships with people in their close and wider communities. Any small surplus we make from helping children in care will be diverted into work to help families stay together and thrive. You will join a team that strives to make this difference. You will help ensure the Charity keeps a strong focus on children and young peoples needs whilst being sustainability and ensuring the agency manages the risks associated with growth and investment in new services. 

Before you apply

After expressing an interest through the site, we'd welcome an initial conversation with our CEO and/or Chair. After that, we usually  take applications to the Board for consideration. This is usually quite a quick process. 

Trustee - Warren House Group at Dartington and Dartington Service Design Lab 

• Voluntary (reasonable expenses reimbursed)
• Remote, with occasional in-person meetings (typically in London)
• Time commitment: The equivalent of around 5-7 hours a month which will be less some months and slightly more others. 

Dartington Service Design Lab is a mission-led organisation working to create thriving futures for and with children and young people. We use the power of evidence, experience and design to tackle complex challenges with and for children and young people.

We’re now looking for Trustees to join the Board of our charity, The Warren House Group at Dartington which also holds oversight of our trading subsidiary, Dartington Service Design Lab. These are key governance roles, offering strategic insight, external perspective and constructive challenge. You’ll support good decision-making, effective risk management and ensure our work remains aligned to our charitable mission and long-term goals.

Our vision is a world where people, communities and services work together to shape effective systems that give all children and young people a fair chance to grow up happy, safe, healthy and thriving. Whether it’s strengthening early years support, improving mental health systems, protecting children from harm, or increasing youth opportunity, we’re working to drive systemic change where it matters most. 

We’d love to hear from people who bring:

• Board-level or senior leadership experience, ideally in a socially focused or purpose-driven setting - perhaps a consultancy, social enterprise or commercial organisation with a strong values base
• An independent and thoughtful mindset, someone who’s comfortable asking the right questions, offering support and challenge, and working collaboratively with others
• A real commitment to improving outcomes for children and young people, and a belief in more equitable, inclusive systems

We’re particularly keen to bring fresh perspectives to our Board. You might have a background in partnership fundraising, marketing and brand, children’s services leadership, safeguarding, artificial intelligence or bring insight from another relevant field. 

Joining Dartington as a Trustee is a chance to help guide an organisation at the forefront of change. You’ll be part of a thoughtful, inclusive, committed team and you’ll play a role in building a fairer future for children and young people across the UK.

For further information including how to apply, please view the appointment brief.

Recruitment Timeline
Deadline for applications: Monday 30th June 2025
Interviews: w/c 14th or 21st July 2025 
 

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

Web developers and designers wanted to support East London Waterworks Park in continuing to improve its website and digital infrastructure.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for web developers and designers to contribute to our community-led working group who are working on coordinating content and infrastructure for the East London Waterworks Park website. 

There is opportunity to lead on projects across web development and UX and web design, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You should be experienced in HTML, PHP, CSS, Javascript and SQL, and or UX and web design. You should be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your skills in web design and development will be crucial in creating a visually engaging and user-friendly online presence that effectively communicates the park's biodiversity and mission. By designing engaging websites and interactive platforms, you'll help us connect with our community, inspire action, and secure the necessary support for the park's future.

About Trans Celebration

Trans Celebration is a trans-led, grassroots human rights organisation committed to celebrating and supporting trans and gender-diverse communities in the UK. We raise awareness and advocate for inclusion through monthly campaigns in fashion, arts, and beauty, while working to expand access to vital resources and rights for the trans community.

We’re seeking a detail-oriented and passionate Grant Application Volunteer to support our fundraising efforts by identifying funding opportunities and assisting in the preparation and submission of grant proposals.

Job Summary

The Grant Application Volunteer will work closely with the leadership and fundraising teams to research suitable grant opportunities and assist with writing and editing compelling applications that support our campaigns, operations, and outreach goals. This role is crucial in helping us grow our impact and sustain vital community services.

Key Responsibilities

• Research available grants from public bodies, foundations, corporations, and local authorities.

• Track application deadlines and maintain a calendar of submission schedules.

• Assist in drafting, editing, and proofreading grant applications and proposals.

• Collect and compile supporting materials (e.g., budgets, reports, case studies).

• Support reporting requirements for previously awarded grants.

• Maintain accurate records of submitted applications and outcomes.

• Ensure all proposals reflect the mission, values, and voice of Trans Celebration.

• Collaborate with staff across departments to gather data, outcomes, and narratives.

What We’re Looking For

Skills & Competencies:

• Excellent writing, editing, and proofreading skills.

• Strong research and analytical abilities.

• Attention to detail and accuracy in documentation.

• Ability to follow application guidelines and tailor content to different funders.

• Familiarity with grant databases and/or funding platforms (e.g., Charity Excellence, GrantFinder) is a plus.

• Basic budgeting or financial literacy is helpful but not required.

Bonus Experience (Not Required):

• Prior experience with grant writing or fundraising in the nonprofit sector.

• Understanding of issues affecting trans and gender-diverse communities.

• Comfort with collaborative writing processes and deadline management.

Personal Attributes:

• Committed to equity, inclusion, and advocacy for the trans community.

• Self-motivated and able to manage tasks independently.

• Reliable, organised, and eager to learn.

• Respectful of confidentiality and professional standards.

Work Environment

• Primarily remote, with optional team check-ins.

• Flexible hours, though some deadlines will require timely delivery.

• Supportive and values-driven volunteer team.

Language Requirements

• Fluency in English (spoken and written) is essential.

How to Apply

To apply, please submit:

• A cover letter detailing your interest and any relevant experience.

• A current CV or resume.

• (Optional) A writing sample or previously submitted grant excerpt.

Job Title: Public Relations Assistant                                                              

Reports To: Head of PR

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Public Relations (PR) Assistant to support the communications and public engagement strategy for the festival and wider organisational goals. This role is ideal for someone passionate about storytelling, community outreach, and brand visibility, while gaining hands-on experience in a meaningful cultural project. 

Position Overview:
The PR Assistant will support the PR Department in developing and executing external communications, engaging with local communities, coordinating media opportunities, and planning promotional campaigns. The position also includes leadership and team support responsibilities, offering the chance to build project management and people skills.

Key Responsibilities:

Media & Communications Support:

• Conduct research to inform PR planning and outreach strategies.

• Assist in writing and editing press releases, articles, and promotional content.

• Support social media content planning and scheduling under supervision.

Event & Community Engagement:

• Support the organisation and promotion of events that engage the local community.

• Foster positive community relations through public initiatives and collaboration.

• Liaise with stakeholders and partners to maximise event exposure.

Team Leadership & Administration:

• Assist in leading PR team activities and supporting volunteers with communications tasks.

• Motivate and coach team members to fill skill gaps and grow professionally.

• Manage or contribute to PR-related projects, ensuring timelines and deliverables are met.

General Support:

• Contribute ideas and feedback during staff meetings.

• Provide support for administrative tasks and internal communications when needed.

Required Qualifications:

Education:

• No formal degree required; coursework or experience in communications, public relations, or marketing is an asset.

Experience:

• Previous exposure to public relations, event coordination, or social media strategy is desirable.

• Familiarity with community engagement and nonprofit promotion is a plus.

Skills:

• Excellent written and verbal communication.

• Strong understanding of social media platforms and content strategy.

• Organised, proactive, and adaptable with a positive, solution-oriented approach.

• Confident team player with basic leadership and project coordination ability.

• Knowledge of online and offline marketing tactics.

• Event planning experience is an advantage.

Benefits:

• Build real-world PR and event coordination experience in a mission-led organisation.

• Enhance your leadership, communication, and project planning skills.

• Gain references and portfolio work to support future career opportunities.

• Work remotely with flexible hours and a supportive team.

• Travel expenses reimbursed for any required in-person events or meetings. 

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

We are seeking a creative and results-driven Social Media Volunteer to join our new community interest company. The ideal candidate will be responsible for developing and implementing effective social media strategies to enhance our online presence, engage with our audience, and promote our brand. This role requires a strong understanding of social media management and public relations, as well as the ability to create compelling content that resonates with our target market. We are also looking for someone who has a genuine interest in counselling, therapy or mental health.

Responsibilities

• Develop, implement, and manage social media strategies across various platforms including Facebook, Instagram, and LinkedIn.
• Create engaging content tailored to different audiences and platforms, ensuring alignment with brand messaging.
• Monitor social media channels for trends, customer feedback, and engagement opportunities.
• Collaborate with the marketing team to integrate social media efforts with broader marketing campaigns.
• Analyse performance metrics to assess the effectiveness of social media initiatives and adjust strategies accordingly.
• Engage with followers by responding to comments and messages in a timely manner.
• Stay updated on industry trends and best practices in social media management and public relations.
• Assist in the development of public relations strategies that align with social media efforts.

Requirements

• Experience in social media management or a similar role is not essential, but we are looking for someone with genuine interest in developing their skills and abilities.
• Excellent written and verbal communication skills with an eye for detail.
• Proficiency in using social media management tools and analytics platforms.
• Ability to work independently as well as collaboratively within a team environment.
• Creative thinking skills with the ability to generate innovative ideas for content creation.
• Strong organisational skills with the ability to manage multiple projects simultaneously while meeting deadlines.

If you are passionate about social media and eager to make an impact through engaging content, we would love to hear from you!

Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?

PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.

By becoming a charity shop volunteer with PDSA you will:

• Gain retail experience

• Develop new skills and boost your CV 

• Meet new people 

• Support your local community 

• Donate your current skills and knowledge 

• Have fun

• Be part of a friendly team 

Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.

On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in. 

Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing

We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.  

We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference. 

Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA 

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.  

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.    

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.  

Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?

PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.

By becoming a charity shop volunteer with PDSA you will:

• Gain retail experience
• Develop new skills and boost your CV
• Meet new people
• Support your local community
• Donate your current skills and knowledge
• Have fun
• Be part of a friendly team

Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.

On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.

Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing

We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.

Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks. 

Role Summary

Mast Cell Action is seeking a creative and detail-oriented Volunteer Graphics Support Coordinator to assist with designing engaging and visually compelling graphics for our social media platforms. This role plays a key part in helping us raise awareness about Mast Cell Activation Syndrome (MCAS) and fostering a sense of community.

Key Responsibilities

Design graphics for social media posts, stories, and campaigns in line with the Mast Cell Action branding guidelines.

Collaborate with the social media team to understand content needs and ensure timely delivery of assets.

Support the development of visuals for ongoing campaigns, such as "MCAS is..." and "Please Don't Test Me."

Create eye-catching visuals for announcements, events, and educational content.

Maintain and organise a library of graphics for easy future access and use.

Skills and Experience

Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite, or similar).

A keen eye for design, colour, and typography.

Ability to interpret and work within brand guidelines.

Ability to interpret briefs and translate them into creative designs.

Strong organisational and time management skills to meet deadlines.

Passion for raising awareness and supporting communities affected by health challenges (knowledge of MCAS is a plus but not required).

What We Offer

A chance to make a meaningful impact in a growing charity.

An opportunity to enhance your design portfolio.

Flexible volunteer hours that fit your schedule.

Support and guidance from a dedicated team passionate about our caus

Would you like to be part of our future?  After a period of growth Grassroots Suicide Prevention are seeking to recruit further trustees.

We are a national suicide prevention charity, and our vision is a future where more lives are saved from suicide. We empower people to help saves lives from suicide through connecting, educating, and campaigning nationally:

· Connecting: We listen and connect people to support through our Stay Alive app, tools, and resources to help keep people safe from suicide.

· Educating: We offer bespoke and evidence-based consultation and training, co-designed to empower individuals, organisations, and communities to develop the skills and confidence to help save lives.

· Campaigning: We help remove the stigma around suicide. We know that most suicides are preventable with timely intervention and the right support. We raise awareness through campaigning on the ground and influencing at a strategic level.

As a Trustee, you will be joining a charity in a strong position with an ambition to build on our successes.  We will be looking to build on existing activities and developing new innovative projects.

Trustees are our most senior leaders. They set our strategic direction, make sure we’re using our resources effectively and ensure we’re having the greatest possible impact in the communities in which we work. Trustees are expected to undertake duties in a manner that reflects GSP’s values and ethos.

We are particularly looking for Trustees with skills and experience in one of the following areas:

•  charity experience, ideally a CEO or former CEO who has grown a local charity into a national

• fundraising and/or someone who sits across marketing, comms and fundraising but with more experience on fundraising than comms 

• frontline support both online/digital and face to face in health and social care 

• business development and networking

We are a friendly and welcoming organisation and are passionate about what we do. You’ll be joining our Board of Trustees at an exciting time with lots of opportunities to build on our success over the next few years. If you have the time and enthusiasm to be part of something amazing, please get in touch.

We welcome applications from those with lived experience.

If you would like to apply and/or find out more about this position, please see the job description attached.

Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?  

PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.

By becoming a charity shop volunteer with PDSA you will:

• Gain retail experience

• Develop new skills and boost your CV 

• Meet new people 

• Support your local community 

• Donate your current skills and knowledge 

• Have fun

• Be part of a friendly team 

Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.

On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in. 

Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing

We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.

We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference. 

Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA 

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

About Jabalie

Jabalie is a UK registered charity that aims to educate and empower survivors and individuals at high-risk of gender-based violence to promote their safety, autonomy and economic independence. Our vision is a world in which people of all genders are economically empowered, free from violence and abuse, and lead full lives with freedom and autonomy.

We are currently developing an education and empowerment programme for survivors of gender-based violence, to be delivered in the UK and Kenya.

Our name is derived from the word “Jabali” meaning “strong as a rock” in Swahili, symbolising  the strength of all those we work with.

Role description

The Board of Trustees plays a vital role in making sure that Jabalie achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Jabalie has a clear strategy and that our work and goals are in line with our vision.

As a small and newly registered charity, our Trustees have an active role in the organisation relating to their area of expertise, beyond the Board meetings.

General Trustee Duties

The duties of a Trustee include:

• Attending and contributing at quarterly Trustee Board meetings.
• Ensuring that Jabalie pursues its stated objectives (purposes) defined in its Constitution, including helping to develop a long-term strategy to achieve them.
• Ensuring that Jabalie complies with its governing rules laid out in its Constitution.
• Ensuring that Jabalie complies with charity law, company law and any other relevant legislation or regulations.
• Ensuring the financial stability of Jabalie.

Philanthropy and Development

In addition to the general duties of a Trustee, duties of the Philanthropy and Development Trustee include the following:

• Developing and overseeing fundraising strategy with action plans, ensuring they align with Jabalie’s strategic goals and financial needs.
• Cultivating relationships with donors, funders, and key stakeholders to secure financial support and long-term commitments.
• Identifying opportunities to collaborate with businesses, foundations, and institutions for sponsorships, grants, and major gifts.
• Managing and maintaining data and information on potential opportunities and relationships for generating funds in a systematic way, such as using a CRM system.
• Working with the Marketing and Communications Trustee in developing initiatives and campaigns for fundraising and generating donations.
• Managing the planning and execution of fundraising initiatives, events and campaigns to engage the community and attract new supporters.
• Working with the Strategy and Impact Analysis Trustee in establishing and overseeing impact evaluation and performance metrics in alignment of funders’ requirements.
• Evaluating the level of success of the fundraising and donor engagement efforts, and providing feedback and data analysis that could shape future initiatives, events and campaigns.
• Ensuring fundraising efforts comply with relevant regulations and ethical standards, maintaining transparency and accountability.
• Acting as an ambassador for Jabalie, championing its mission and fostering philanthropic support through networking and public speaking (as required).

What we are looking for

• Commitment to the organisation and alignment with Jabalie’s mission and vision.
• Experience in philanthropy, fundraising, or development.
• Strong networking and relationship-building skills.
• Ability to engage with donors and key stakeholders effectively.
• Willingness and ability to understand and accept their responsibilities and liabilities as Trustees and to act in the best interests of the organisation.
• Willingness to devote the necessary time and efforts required for the role.
• Strategic vision and desire to support the growth of Jabalie.

Terms of appointment

• Trustees are appointed for a 3-year term of office, subject to renewal.
• Trustees must be available to attend quarterly Board meetings, held virtually. Occasional annual strategy days may be held in-person in London.
• This position is voluntary.​