Community programme manager jobs in london
Vibrance has an exciting opportunity for a Self-Directed Support Coordinator to join our team working in Bromley. You will join us on a part-time (21 hours), permanent basis and in return, you will receive a competitive salary of £24,989 - £27,034 (£14,993 – 16,220 pro rata) per annum, plus benefits.
Vibrance is a registered charity supporting adults with additional needs in London and Essex.
We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.
About the role:
Vibrance Self Directed Support Services provide information, advice and guidance, payroll, and managed account services to enable people to have choice and control over how their health and social care needs are met. You can find out more on our dedicated website
Working with disabled children and adults and older people, you will provide information, advice and guidance to empower people to have choice and control over how their health and social care needs are met, through the use of Direct Payments.
Within this role, you will focus on supporting members of the public to responsibly recruit and employ their own support staff.
You will also work with our local authority and voluntary sector partners to promote the benefits of Self-Directed Support to achieve positive life outcomes.
You will be required to work in the community, and from our local hub in Bromley North.
What we are looking for in our SDS Coordinator:
To be successful in this role you must be able to demonstrate self-motivation, good interpersonal and communication skills with a wide range of people, and the ability to work with accuracy and to deadlines. Experience of disability issues and the social care system (personal or professional) are desirable.
Skills and experience of our ideal Coordinator:
- Enthusiastic, committed fast learner
- Experience of managing a caseload
- Good organisational skills and ability to prioritise
- Attention to detail
- Skilled with Microsoft Office
- Ability to work with sensitive and confidential information
- Experience working to deadlines
In return for your skills, knowledge, and experience, our Coordinator will enjoy:
- A comprehensive training programme covering core skills
- Generous holiday entitlement
- Casual dress code
- Pension scheme
- Rewards and recognition for your service
- AIG Lifeworks Work-life Assistance (24 hours)
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
To join us as our Coordinator please click apply below – we’d love to hear from you!
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.
A national gambling harm prevention organisation is looking for a passionate Training & Engagement Officer to deliver engaging training, build strong partnerships, and help raise awareness about gambling harms.
Salary: £32,000 – £35,000 (depending on experience)
Location: Remote / home-based, with UK travel for in-person sessions
The Role
As Training & Engagement Officer you’ll deliver high-quality gambling harm education and training across a variety of settings — from schools and youth groups to healthcare, community organisations, and local authorities.
You will:
- Deliver engaging training sessions both online and in-person, adapting content for different audiences.
- Build and maintain strong relationships with partners, commissioners, and stakeholders.
- Develop and improve evidence-based learning materials and resources.
- Represent Chapter One at events, forums, and in the media as a confident spokesperson.
- Collect feedback and insights to support programme evaluation and continual improvement.
About You
We are looking for someone with:
- Experience delivering training, workshops, or educational sessions.
- Excellent communication and public speaking skills.
- Strong organisational skills and the ability to manage a varied workload.
- An understanding of safeguarding and a commitment to inclusion.
- A genuine passion for harm reduction, social justice, or public health.
Desirable but not essential:
- Experience or knowledge of gambling harms, addiction, or mental health.
- Personal or professional lived experience in this area.
If you’re confident speaking to groups, skilled at building connections, and motivated by making a social impact, then please do get in touch ASAP for more information!
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity for a dynamic communications lead to shape and deliver impactful communications, marketing, and engagement strategies that amplify the charity’s brand, strengthen stakeholder engagement, and advance its mission to improve social mobility for young people.
Head of Communications and Marketing
The Charity
We're on a mission to help 50,000 9-24 years increase their social mobility by 2027. We've already supported 35,000, and we need your expertise to help us do more. Our proven programmes inspire and mentor young people to increase their financial independence, social mobility and create happier, safer communities. We believe in a world where no-one’s background ever holds them back.
Main Purpose of the Role (Sole Lead)
- Strategy & Leadership
- Develop, implement, and evaluate communications, marketing, and engagement strategies.
- Lead all communications activities, ensuring brand consistency.
- Monitor and evaluate strategy effectiveness with KPIs and report to the leadership team and Board of Trustees.
- Stay updated on charity communications trends.
- Content Creation & Storytelling
- Social Media: Create and execute dynamic strategies to grow engagement.
- Reports & Publications: Draft and publish Quarterly board and annual reports, presentations, and other documents.
- Source and develop compelling stories from stakeholders, ensuring consent.
- Digital Engagement & Management
- Website: Develop and update produce high-quality, engaging content.
- Create SEO Strategy and Website content.
- Plan and create engaging newsletters and appeals.
- Media Relations & PR
- Lead proactive and reactive communications and marketing.
- Develop relationships with key journalists and media influencers.
- Prepare charity spokespeople for media appearances.
- Prepare and submit Charity Award Applications
- Stakeholder Engagement & Events
- Ensure systematic and sustained stakeholder engagement.
- Oversee and deliver high-quality events, including the annual celebration event.
Skills Required
- Ability to think strategically, set goals, and develop and implement Marketing strategies.
- Creative flair and strong communication skills, both oral and written, including the ability to draft high-quality documents for a range of audiences
- Strong interpersonal and influencing skills, with the ability to form positive relationships with colleagues and school leaders from a range of backgrounds
- Enthusiastic and self-driven, able to think quickly, plan and act independently
- DE&I understanding an advantage
Benefits
Hybrid Working
25 days holiday plus bank holidays
Pension
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Hope House service in Slough.
£26,208.00 per annum, working 40 hours per week.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS (take this out if BSW advert)
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We provide support for 16 customers, we have two sites Hope House (10 bed supported housing) Doddsfield Rd (6 flats independent living with floating support).
Hope House - Support hours 24 hours 7 days per week based on a shift rota pattern - (sleep-ins staff are paid additional to salary advertised).
Doddsfield Rd - Floating support (during working hours)
Team - 1X Contract Manager, 1X Team Leader, 4 Support Workers.
Staff work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.
This is a great opportunity for any support worker to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Head of Finance
Salary: £70,000 - £80,000 per year, depending on experience
Location: West London, hybrid working available
Contract: Permanent, 35 hours per week
This London based community charity manages public spaces, delivers cultural and wellbeing programmes, and partners with local groups to create opportunity. From green spaces and learning hubs to cultural events and youth projects, their work touches thousands of lives.
As Head of Finance, you’ll make sure every pound is spent wisely, enabling ambitious projects and supporting the community to thrive.
Joining the Executive Team and playing a central role in shaping the charity’s future, you will:
- Lead, manage and continually improve the finance function
- Provide accurate, timely financial reports to the CEO, Executive Team and Trustees
- Be Executive Lead for the Finance, Audit & Risk Committee
- Oversee financial accounts, forecasting and reporting for large-scale programmes and estate developments
- Ensure compliance with statutory requirements, including annual audits and reporting to the Charity Commission and Companies House
- Monitor cash flow, reserves and performance against the annual business plan
- Contribute to cross-organisation strategy and support colleagues on shared initiatives
- Lead and develop a small Finance team, including the Senior Finance Manager, Debt Recovery Consultant, Development Partnerships Lead and two Finance Officers
- Oversee IT and systems to ensure they are efficient, modern and aligned with organisational needs
This is a role where you’ll work closely with colleagues across all departments, ensuring the charity has the financial insight and stability to deliver life-changing projects.
About you
You’ll be a qualified accountant with senior finance leadership experience, ideally gained within a charity. You’ll bring:
- Confidence in leading finance operations and processes with strong attention to detail
- Experience of statutory reporting, VAT (including partial exemption) and financial compliance in a charity setting
- The ability to explain complex financial information clearly to colleagues and trustees
- Experience of introducing improved reporting tools and supporting others to use them
- Proven success in managing and developing teams
- Strong interpersonal skills, with the credibility and gravitas to influence at senior level
- A collaborative mindset – you thrive when working across teams to achieve shared goals
Benefits:
- Great location in West London with good transport links
- Flexible working of up to 2 days per week from home (once probation period completed)
- Investor in People (IiP) employer
- Generous holiday entitlement of 25 days (pro-rated) per year statutory bank holidays
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Sick pay scheme
- Season ticket / bicycle loan
- Free eye test voucher
Application Process
Please send your CV and a covering letter no later than midday Thursday 28th August.
Interviews are expected to take place during the first two weeks of September (dates to be confirmed). The selection process is likely to consist of a single in-person, competency-based interview with a presentation, held at the organisation’s West London offices.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for an Advocacy Director (temporary position to cover maternity leave) to join our team. The Director of Advocacy plays a key role in influencing UK government decision-making around preventing and responding to hunger and nutrition crises globally. This senior leadership position will be responsible for shaping and driving an impactful advocacy agenda that aligns with Action Against Hunger’s mission to respond effectively to humanitarian crises worldwide and to detect, prevent and treat child undernutrition. Additionally, the role will position the charity as a trusted partner and reliable recipient of UK government humanitarian grants.
This is a great opportunity for someone with experience in both advocacy on humanitarian crises and related subjects, and a good understanding of UK ODA funding mechanisms. The Director of Advocacy oversees a department responsible for both Action Against Hunger’s UK advocacy and campaigns work and for managing UK government and related income streams.We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.
Closing Date: 25-Sep-2025 23:30
Planned date to begin interviews: 01/10/2025
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk
The client requests no contact from agencies or media sales.
Head of Data and Analytics
We are seeking a Head of Data and Analytics for the IPS Grow Team.
If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!
Position: Head of Data and Analytics – IPS Grow
Location: London/hybrid
Hours: Full-time
Salary: £75,000 including generous benefits
Contract: Permanent
Closing Date: 25th September 2025
First interview Date: Monday 6 October 2025
Second interview Date: Tuesday 14 October 2025
The Role
You will hold Strategic oversight over IPS Grow data analysis and business intelligence functions and, in collaboration with expert Digi colleagues, IPS Grow digital tools.
Key responsibilities include:
- Co-design a data and digital strategy and plan with colleagues across IPS Grow with support from Social Finance’s Data and Digital Community of Practice and other key stakeholders. Ensure it is delivered on time and to a high standard.
- Responsible for ensuring that accurate, timely data analysis and reporting is provided to the IPS Grow team, to commissioners and to other key stakeholders (e.g. Health Employment Partnerships Board; IPS Expert Forum)Line manage relevant staff within the IPS Grow team, agreeing their work package and ensuring it hits key strategic objectives agreed in conjunction with the Director for Operational Support – IPS Grow.
- Provide high quality support to the engineering team working on the IPS Grow tool. Ensure close collaboration between IPS Grow and the Data and Digital Community of Practice to deliver against the data and digital strategy and plan. Ensure that staff at every level of IPS Grow have access to dashboard reports that bring together key data from multiple sources in ways that meet their needs and support good decision-making.
- Take overall responsibility for the quality of IPS Grow data to ensure accuracy, value, completeness, uniqueness, consistency, timeliness and validity
- Work closely with colleagues delivering the IPS Grow data tool to understand stakeholder data requirements and collaboratively review prioritisation in relation to the roadmap for the data tool.
- Co-ordinate and provide expert advice on data analysis and reporting across all areas of IPS Grow delivery, including delivery, workforce and research and innovation
The Team
IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by the organisation in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).
A core element of the programme is the expert assistance provided by a team of IPS professionals, known as IPS Grow Leads, to support providers to improve their fidelity to the IPS model and achieve better employment outcomes for their clients.
About You
Successful candidates will be able to demonstrate:
- Experience of designing and leading data strategy at a senior level. This encompasses how we collect and manage data, as well as using analysis to produce relevant and actionable insights
- Experience of successfully managing senior stakeholder relationships, including communicating technical concepts to non-technical audiences
- Expertise in Information Security and Governance and the associated standards and requirements when hosting and processing personal data on behalf of public sector organisations.
- Senior experience of leading data and analytics teams, including line and task management, and product management
- Expertise in the development and use of Customer Relationship Management systems, such as Salesforce
- Expertise in data analysis and business intelligence, including PowerBI, Tableau and/or similar analytics and data visualisation tools
The Organisation
This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.
Benefits include:
- 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
- Up to five days carers’ leave, in a 12-month period, three days paid
- Paid compassionate leave
- Enhanced sick pay
- Enhanced parental leave and pay
- 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
- Employee Assistance Programme with 24/7 counselling, legal and information line
- Unlimited access to 24/7 GP
- Mental health support
- Life cover at x4 annual salary
- Bike to work scheme.
The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.
Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.
You may have experience in other areas such as Head of Data, Head of Analytics, Head of Data and Analytics, Director of Data, Director of Analytics, Director of Data and Analytics, Analyst, Data Analyst, Senior Data Analyst.
This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job title: Deputy Director of Global Development, Asia
Salary: circa £80,000 to £90,000
Location: Hybrid/South Kensington and White City (with travel to other Imperial campuses/meetings as required).
This role is based at Imperial’s White City campus. This role is a hybrid role, and the post holder will normally be expected to work 60% of their time onsite or out on university business.
Imperial College London seeks an accomplished and strategic development professional for the position of Deputy Director of Global Development, Asia – a key position as we prepare to launch our first university-wide fundraising and alumni engagement campaign.
Imperial is one of the world’s great universities, ranked second globally and first in the UK and Europe. Our excellence in research and education is matched by our commitment to solving global challenges - from climate resilience and global health to transformative technologies and sustainable innovation.
As a member of the Principal Gifts and Global team, you will lead our development efforts across Asia and also oversee fundraising in the Middle East and Africa. Working closely with colleagues in Advancement and in partnership with senior academic and university leadership, you will shape and deliver the College’s philanthropic strategy in these regions. The role will be central to cultivating major philanthropic relationships, supporting regional engagement for Imperial’s President and senior representatives, and contributing to the wider success of our global campaign.
Reporting to the Director of Development: Principal Gifts and Global and working closely with senior leadership across the university and the Advancement Division, you will lead a high-performing team focused on principal gifts and international development. You will also serve as the strategic lead for Asia, while overseeing development efforts in the Middle East and Africa.
This is a unique opportunity to shape and lead our engagement with high-net-worth individuals and stakeholders across these regions, connecting them to Imperial’s world-leading research and innovation ecosystem.
This position is an opportunity for an experienced fundraiser with international vision, deep cultural awareness, and a strong record of securing significant gifts. The role will require diplomacy, strategic insight, and the ability to operate effectively within a complex global institution. Experience working across Asia and fluency in one or more Asian languages would be advantageous.
If you share our belief in the transformative potential of STEMB and are inspired by the chance to help deliver lasting global impact through education and research, we encourage you to consider this unique opportunity.
This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following key leadership roles:
- Director of Development: Principal Gifts & Global
- Deputy of Global Development, North America
Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
Further Information
Imperial College is partnering with Constellate Global Talent on this search.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real and lasting difference to the lives of young people in London?
The Role
An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.
About You
You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.
The client requests no contact from agencies or media sales.
Customer Services Advisor
We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.
Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025
About the Role
As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.
Key responsibilities include:
- Managing incoming calls and emails with professionalism and patience
- Handling tenancy and responsive repair queries
- Raising accurate works orders and liaising with contractors
- Recording and updating resident information
- Supporting rent payments and signposting financial concerns
- Assisting with lettings and void processes
- Responding to complaints and feedback to improve services
About You
We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.
You will bring:
- Experience in a customer-focused environment with call-handling responsibilities
- Strong written and verbal communication skills
- The ability to prioritise a busy workload and stay highly organised
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- A positive, empathetic and solution-focused approach
- The ability to work collaboratively as part of a team
Knowledge of social housing or property maintenance is an advantage but not essential.
About the Organisation
This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.
Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.
Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP
Money Guidance Officer – 6-month FTC – £28,000 – Hybrid – London
Are you passionate about financial inclusion and supporting people to overcome barriers to financial stability?
We’re working with a small but mighty charity that’s on a mission to make debt and money advice accessible to everyone. They’re expanding their team and looking for a Money Guidance Officer to join them on a 6-month fixed term contract.
This role is ideal for someone who:
Thrives in community-facing work and enjoys engaging with people from all walks of life.
Has strong admin and organisational skills, alongside a warm and empathetic approach.
Can juggle outreach, engagement, and support work – keeping individuals connected to the debt advice journey.
Is comfortable delivering 1-2-1 and group sessions, promoting financial resilience and education.
Can work flexibly across community locations in London (with some hybrid working available).
You'll be joining a collaborative and supportive team at a pivotal moment of growth, helping to ensure people are not just referred into services – but fully supported throughout their financial advice journey.
Salary: £28,000
Location: London (with hybrid working)
Contract: 6-month FTC
Benefits: 25 days annual leave + birthday off + up to 35 days with service, 3% pension, £200 home working equipment allowance, Costco membership, EAP and more!
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
XLP is a leading Christian youth work charity with a 30 year history of empowering young people in London. They are committed to creating a more just and equitable city where young people can thrive.
We’re partnering with XLP to recruit a strategic and proactive Director of Fundraising to shape and lead the charity’s income generation and communications. You will bring direction, structure and momentum to a newly forming team, strengthening individual giving and philanthropy, growing corporate partnerships, and overseeing trusts, events and digital campaigns. You will work closely with the CEO and the Partnerships Lead to drive the next phase of development, improve income planning and forecasting, and embed effective use of Salesforce for reporting.
As a key member of the Executive Team, you will report to the Chief Executive Officer and collaborate with the Director of Youth Work and Director of Operations. You will also line manage the Head of Fundraising, the Partnerships Lead and the Fundraising & Reporting Officer, and oversee the Communications Manager to ensure clear, consistent and compelling external messaging that supports fundraising objectives.
We are looking for someone who can:
- Set the strategic direction for fundraising and communications, embedding strong planning, process and performance monitoring.
- Grow and diversify income across individuals, corporates, trusts and foundations, events and digital campaigns, with a focus on individual giving, major donors and philanthropy.
- Build and steward long term, high value supporter relationships, representing XLP confidently with senior stakeholders.
- Lead, develop and motivate a high performing, collaborative team and culture.
- Own income targets of £2.5m - £3m per annum, with robust pipeline management, budgeting and forecasting.
- Use data and insight to shape supporter journeys, and ensure accurate, timely reporting in Salesforce in partnership with Finance and Impact teams.
- Work cross functionally to align fundraising with programme delivery and organisational priorities, including campaigns for XLP’s 30th anniversary.
We are actively committed to growing the diversity of our leadership team and welcome applications from all backgrounds. We particularly encourage women and people from Black, Asian and Minority Ethnic communities to apply.
If you would like an informal conversation, please contact Adam Stacey, Managing Director at Charisma Charity Recruitment.
Applications should please be submitted through the Charisma website, to include your CV and supporting statement. Please see the candidate pack for full details.
All applicants must be wholeheartedly committed to the aims, ethos, and values of XLP. This post is subject to an Occupational Requirement that the post holder is a practising Christian, under Part 1 of Schedule 9 to the Equality Act 2010.
Location: London/Hybrid
Closing date: 15 September 2025
First stage interviews with XLP: w/c 29 September 2025
Second stage interviews with XLP: w/c 6 October 2025
Location: Much Hadham, Hertfordshire
Salary: £25,066 – £26,632 per annum (pro rata for part-time)
More than a job. A chance to be part of a child’s journey, helping them thrive in a safe, caring, and joyful environment.
About St Elizabeth’s Centre
St Elizabeth’s is a vibrant, values-led charity set in 60 acres of Hertfordshire countryside, supporting children, young people, and adults with complex needs including epilepsy and learning disabilities.
Our unique site includes a school, college, supported living for adults, children’s homes, and on-site therapies — all working together to create a safe, joyful and aspirational environment where every person is supported to live life to the full.
Whether it’s helping someone bake their first cake, swim their first length, or make their first friend, we celebrate every achievement — big or small.
About the Role
Are you a kind, patient, person and passionate about making a real difference in children’s lives? We’re looking for a dedicated Care and Support Workers to join our close-knit team supporting children with epilepsy and complex medical and developmental needs.
As a Care Support Worker, you’ll play a key role in empowering individuals across both our Children’s Homes (ages 5–19). You’ll build strong, respectful relationships and provide high-quality, person-centred support that helps people grow in confidence, develop skills, and discover joy in everyday experiences.
What you’ll do
- Support individuals in their personal care, wellbeing and day-to-day routines
- Encourage participation in daily life, education, community activities and fun experiences like swimming, shopping, baking, cinema trips and day outings
- Supporting children in school, play, and therapy activities, recording progress and achievements in line with care and safeguarding requirements.
- Work flexibly as part of a wider team including education staff, therapists, nurses and families
- Follow clear support plans and behaviour support strategies to promote safety and dignity at all times
What we’re looking for
- This is a rewarding opportunity for someone who is compassionate, committed, and ready to make a real difference.
- Someone with a genuine love for working with children.
- Calm, observant, and reliable – especially in high-pressure or emergency situations.
- Experience with epilepsy, learning disabilities, or complex needs is a plus (but full training will be provided).
- A great communicator who’s confident working with families and professionals.
- Flexibility to work mixed shifts (7am – 2:30pm/ 2:30pm – 9:45pm) and weekends.
Training and Support
Don’t worry if you don’t have experience in every area – we provide:
- Full induction and ongoing training with our knowledgeable Learning and Development Trainers, Nursing team and other professionals from across the service (including epilepsy awareness and emergency protocols) All completed in our dedicated Learning Zone!
- Opportunities for career progression into senior roles and recognised care qualifications (e.g. RQF Level 3 in Residential Childcare)
- A supportive and welcoming team environment
What we offer
We want you to feel your best so you can give your best. In return for your hard work, we offer:
- Full-time and part-time roles available
- Shift patterns: early (7:00am–2:30pm) and late (2:15pm–9:45pm)
- 25 days’ holiday bank holidays
- 20% uplift for weekend overtime
- Fully funded Diploma in Residential Childcare
- Free on-site parking and DBS
- Subsidised staff transport from Harlow, Bishop’s Stortford, Sawbridgeworth and Stanstead Abbotts
- Blue Light Card discounts and discounted gym membership at Manor of Groves
- Employee Assistance Programme and wellbeing platform
Important Information
Please note that our location is not on a public transport route, so access to your own vehicle or reliable transport is essential when working outside of the set shift patterns.
Apply Now
Visit our website to apply. Interviews are held on a rolling basis, so apply early to avoid missing out.
For questions, adjustments or access needs during the process, please contact us.
Inclusion & Safeguarding
We are proud to be a Disability Confident Employer and Investor in People. St Elizabeth’s is committed to creating an inclusive, welcoming and safe environment for all.
All roles are subject to an enhanced DBS check and satisfactory references. This role involves regulated activity; applying if barred from such activity is a criminal offence.
Live life to the full. Help others do the same.
Join us at St Elizabeth’s.
#INDCSW
REF-223 798
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Slough
£26,208.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service.
This role involves working on a rota pattern made by early, late, weekend and bank holidays.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Project and Policy Officer
Job Description and Person Specification
Job title Project and Policy Officer
Hours 35 hours per week
Salary £27,000
Location Hybrid
Reports to Policy Manager
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more inclusive and person-centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with ill health and groups who experience inequalities
· Finding common cause across communities and conditions by working with member charities and those they support
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
· Working flexibly across National Voices organisation to deliver high quality and high value projects and outputs that advocate for our members’ needs and those they represent
The Role
The purpose of the Project and Policy Officer role is to:
- Provide vital project management support to substantial and often fast-paced projects that National Voices runs across its whole organisation including the policy and external affairs team and the evidence and improvement team
- Assist senior members of the policy team to develop policy projects and outputs which support the adoption and spread of equitable and person-centred health and care services.
- Work with voluntary sector organisations and people with the greatest health and care needs to ensure they are engaged in National Voices’ work
Responsibilities
Project organisation and administrative
· Support and coordinate the project management of significant projects, across the whole organisation including the policy and external affairs team and the evidence and improvement team.
· Maintain records of activity, finances and minutes etc as required.
· Lead on collating evidence of activity and its impact to support evaluation.
· Support the planning and facilitation of online and in person events such as working days and webinars.
· Support stakeholder management, particularly via email and diary management using electronic systems.
· Maintain lists of stakeholders and contacts to aid dissemination and networking.
Insight, engagement and communication
· Work with voluntary sector organisations and people with the greatest health needs in the coordination and support of workshops, focus groups and in-depth interviews.
· Read and analyse the influencing work our members do (reports, events) and share content with the National Voices team, spot and make connections.
· Connect with policy and influencing colleagues in member organisations, sharing our work with members.
· Work with senior members of the team to deliver timely and effective Heads of Policy meetings and Members’ Briefings on strategic topics within health and care.
· Identify, monitor and evaluate policy issues and assist senior members of the team to formulate and draft new policy positions, consultation responses, reports, briefings and other policy and public affairs documents that capture agreed positions.
· Support and develop the communication of project outcomes and outputs working closely with National Voices Policy and Communications manager.
General
· Support National Voices on a wider set of activities where required in response to capacity or demand.
· Assist senior members of the team on a range of short-term and long-term policy and insight projects, and scoping and developing ideas for future projects.
· Support good project, financial and data management.
· Take a pro-active approach to including our members and people with lived experience in all areas of our work.
· Follow processes set out to measure, monitor and communicate the impact of our work.
· Contribute to the team’s planning activities and undertake other relevant duties as appropriate.
Person Specification
Values, attitudes and behaviours
· Passionate about National Voices’ mission and work.
· Proactive, flexible and responsive that enjoys the challenge of working cross-organisationally and on simultaneous projects
· Comfortable working in a team, and across organisational teams, as well as under own initiative.
· Able to think and act creatively to solve problems and challenges.
· Committed to reducing inequality and embracing diversity.
· Calm under pressure and able to work to tight deadlines.
· A self-starter with drive, ambition and a creative approach.
· Comfortable with a range of views and perspectives and keen to make connections and build relationships.
Skills and abilities
· Excellent relationship and stakeholder management skills.
· Strong communication skills, used to speaking with a wide range of people.
· Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.
· Experience of creating, preparing for and facilitating events and workshops.
· Proactive and able to anticipate, plan and prepare in advance of requests.
· Strong listening skills and ability to identify themes within interviews, focus groups and workshops.
· Strong IT skills including Microsoft Office programmes, Hubspot, online conference/meeting software and more.
· Experience of working under pressure and to deadlines in a high performing team.
Experience, knowledge and understanding
· A good understanding of the health policy landscape, how health and care are commissioned, regulated, funded and delivered in England and/or a good understanding of the policy issues relevant to health and care charities.
· Experience of communicating with people and organisations to ensure projects meet agreed milestones
· Value listening to people with experience and the benefit of a diversity of views
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time.
We are happy to discuss how this sits in your life. This can be agreed by your line manager.
Equality and inclusion
As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.
We currently have an under-representation from people from racial and ethnic minority backgrounds, people who identify as LGBTQ+ and disabled people and so would particularly welcome applications from people from these groups.
We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.
We have a range of benefits in place to ensure everyone can thrive, for example:
· We are a Disability Confident employer
· We offer enhanced parental and sickness leave
· We offer flexible working wherever possible
· We provide our employees with an annual wellbeing allowance
· And much more
Find out more: Our Benefits and Workplace Policies.
How to apply
Please apply by 12th September 2025. We will let you know the outcome of your application by 16th September. Interviews will be held on 23rd and 25th September online
Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application. If also ask you fill in an equality monitoring form, if you choose to do so these responses will remain anonymous.
If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with our Director of Finance and Operations, Matthew Haslehurst, email can be found on our website or JD PDF below.
Please apply by 12/09/2025. We will let you know the outcome of your application by 16/09/2025. Interviews will be held on 23rd & 25th September online.
Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application. If also ask you fill in an equality monitoring form, if you choose to do so these responses will remain anonymous.
If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance. If you require any adjustments at any stage of your application, please get in touch with our Director of Finance&Operations, Matthew Haslehurst, email found on our website or JD PDF below.
The client requests no contact from agencies or media sales.