Community programme manager jobs

Operations Officer (Internal role names: Scheduler, Response Coordinator and Volunteer Coordinator)
 

Time: 2.5 days per week (20 hours). Monday is an essential working day, the rest of the time can be worked flexibly within business hours.

Where: Remote - UK based. Two team days per year in London / South East or online. 

Salary: £26,000 full time equivalent 

Deadline: 11th July

As Scheduler, you’ll help allocate new client referrals to our team of practitioners and coordinate smooth handovers between team members. You’ll work closely with the Scheduling Lead and wider operations team to ensure efficiency and continuity of care.

In the Response Coordinator role, you'll manage all incoming enquiries via phone and email, ensuring timely responses and directing queries to the appropriate team member.

As Volunteer and Placement Coordinator, you’ll oversee the onboarding of volunteers and Music Therapy student placements, matching individuals to suitable settings, and handling DBS checks and references.

You’ll also contribute to ongoing improvements by sharing feedback and insights from your role to support the development of internal systems and processes.

Accountabilities

This role involves a range of duties that may vary week to week. Key responsibilities include:

• Responding promptly to general enquiries from individuals and organisations via phone and email

• Supporting the scheduling team with new referrals, service contracts, and opportunities, including liaising with Music Therapists and Community Musicians

• Maintaining accurate and up-to-date records in our CRM system (Salesforce or similar experience is desirable), including logging communications and key information

• Ensuring clear and consistent communication with clients, referrers, and partner organisations regarding referrals and enquiries

• Creating and managing service agreements using Jotform

• Assisting with assurance and compliance paperwork

• Transferring referral data and supporting team members in keeping client records current

• Coordinating student placements and volunteer onboarding, including DBS and reference checks and matching to appropriate settings

• Signposting individuals to relevant resources where appropriate

• Providing operational support to team members and directing queries to the appropriate colleague

Person specification

We are looking for a highly organised, efficient individual who can work independently and take initiative when needed. The ideal candidate will demonstrate empathy and sensitivity in all communications, with a warm and supportive telephone manner and the ability to write clear, compassionate email responses to clients and referrers.

Strong interpersonal skills and a collaborative approach are essential, as this role involves close interaction with colleagues across the team. An understanding of, or willingness to learn about, music therapy and the experiences of our clients is important.

Confidence using digital tools and systems is essential, as the role involves working with a range of platforms to support service delivery and coordination.

Key essential competencies: 

• Excellent and clear communication both written and verbal 

• Attention to detail

• Ability to prioritise effectively where needed

• Ability to work with sensitive data confidentially and in line with GDPR requirements

• An empathic and understanding approach

• Understanding of safeguarding practices and willingness to stay up to date with regular training

• Ability to understand the needs of our clients to help ensure the right support, in collaboration with the practitioners 

• Ability to work responsively to changes

Desirable: 

• Experience of working with a CRM database, Salesforce is preferable

• Experience using Google workspace and Google Docs and Sheets 

• Experience working with Jotform and Slack is preferable

Training will be provided in all these areas should you not have experience working with these platforms. 

Job benefits

With our benefits there is something good for everyone. We are a progressive organisation that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with our clients too.

That’s why when you join Chiltern Music Therapy, you can expect to receive a wide range of impressive employee benefits including:

• Competitive annual leave allowance

• Flexible working

• High street discount shopping portal

• EAP package - access to confidential support and wellbeing services

About Chiltern Music Therapy

Chiltern is an award-winning social enterprise that provides music therapy, community music services and training to over 1700 people of all ages and many different needs across England each year. Formed in 2011 from a desire to change how music therapy was offered in the UK, we hold accessibility and financial inclusivity at our heart, working across health, education, social care and community settings.

Proud to be a self-managed and employee-owned organisation, we strive to create a world where music therapy is the transformative thread in the lives of the children and adults we support. At Chiltern we recognise the different strengths within our team. We provide an environment where people can take charge of the work they do and make informed decisions using professional judgement and life experience, alongside peer support. We’re welcoming, inclusive, and have worked hard to create a positive environment that we are proud of. You can find out more about us on our website.

How to apply

To apply, please email your CV and a one-page covering letter which should include your reasons for wanting to join Chiltern Music Therapy and suitability for the role.

We welcome enquiries and applications from people of all identities and backgrounds and value diversity in our workforce.

Closing date for applications: 11th July 2025

We encourage candidates to apply as soon as possible as we may close applications early depending on application numbers.

For more information about Chiltern Music Therapy please visit our website

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to a new project in West Yorkshire to deliver 6 month reviews to stroke survivors of working age.

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

Position: S11272 Stroke Support Coordinator

Location: Homebased Bradford, Wakefield and Leeds. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £21,948 per annum (FTE circa £27,400 per annum)

Hours: Part-time, 28 hours per week

Contract: This is a fixed-term contract until 30 June 2026. Our services are contracted, we currently have funding for this contract until 30 June 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 June 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 18 and 19 June 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors in relation to employment and volunteering.

Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinators will:

• Deliver 6 month post stroke reviews to people affected by stroke
• Provide personalised information, advice and support especially in relation to employment, volunteering and secondary prevention

About You

The post holders will:

• Be motivated and flexible in their approach
• Able to process new information easily
• Have a background in supporting others ideally in health, social care or the voluntary sector
• Be able to demonstrate previous experience of working collaboratively with other professionals and colleagues
• Be confident and able to use IT systems including data bases

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Fundraising
Salary: £34,000 (depending on experience)
Hours: 35
Contract Type: Permanent
 
ABOUT RABI
 
We are RABI – the farmers charity.
 
We support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.
 
At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, we’ve delivered around £¼ billion in direct financial support to the farming community. Today, our wrap-around support services are evolving to reach more people before crisis hits.
 
Together, we’re on a journey to help shape a future our farmers deserve.
 
Summary and key purpose
 
This new role will be primarily responsible for developing, marketing and managing our individual giving together with working across other fundraising disciplines. You will be a key member of our fundraising team, producing compelling fundraising communications, stewarding individual donors, including regular donors and gifts in memory. You will ensure that our donors receive excellent care.
 
Our Individual Giving programme will incorporate one-off donations, regular giving, digital fundraising, appeals and in-memory giving. You will do this, with the support of our recently appointed fundraising agency, who you will manage our relationship with week by week.
 
A critical element of the role will be how we market ourselves to potential new donors, taking them on an emotional engagement journey in order to solicit regular gifts.
 
Your expertise and skills:
 
To excel in this role, you will need prior experience of working in a fundraising setting, with an understanding of good stewardship practices. You should be a self-starter who thrives in a dynamic environment, working across teams and meeting multiple deadlines. Your excellent relationship management skills will enable you to effectively communicate with a diverse range of stakeholders and gather information on new projects. You must have a thorough understanding of individual giving, developing donor journeys and experience of work with agencies.
 
Key responsibilities:

• Day-to-day management of the regular giving programme, project managing appeals and overseeing the thanking process for individual donors.
• Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to engage and drive action from new and existing supporters.
• Manage our newly appointed fundraising agency, and in doing so, help deliver an ambitious appeal programme and income target.
• Review and develop operational plans for individual giving (including regular giving, in memory, digital fundraising and appeals) working to achieve agreed targets.
• Communicate and document key performance indicators across individual giving appeals. Ensuring you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings.
• Work with the fundraising agency and RABI communications team to produce and edit appropriate collateral.
• Devise and deliver supporter communications, including stewardship activity, welcome journey content and appeal communications.
• Help ensure that we comply with legal and compliance requirements including industry best practice, GDPR/PECR regulations and the CIOF code of Fundraising Practice.
• Develop and maintain good working relationships and liaison with other members of RABI staff.
• Take part and contribute to team meetings.
• Cooperate with RABI on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace. Follow and H&S training received and alert RABI to any serious risks.
• Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives.
• Liaise with volunteers, clients, contractors and other stakeholders as necessary.
• Promote the Charity’s work, assisting with demonstrations and in fundraising and awareness events as appropriate.
• Perform any other reasonable task as required by the Charity.

 
Person Specification:
 
Essential

• Marketing or direct marketing or marketing qualification.
• Experience of using direct marketing methods to recruit, retain and develop supporters (e.g. telemarketing).
• Previous direct marketing or transferrable experience. This should include project managing or assisting a project manager to plan and deliver activity and evaluate results
• Planning, delivering and managing individual giving programmes.
• Delivering donor recruitment and retention projects from initiation to completion.
• Proven track record of meeting or exceeding targets from unrestricted donations.
• Presenting confidently to a variety of audiences.
• Building relationships and maximising engagement with donors and supporters
• Able to create and tailor engaging and emotive copy for a range of different channels.
• Empathy with the goals and objectives of RABI.
• A positive and creative approach to work, with the ability to multitask.
• Strong interpersonal skills, including good telephone manner and empathy towards in-memory donors.
• Ability to record accurate data and work with a CRM system
• Self-motivated and confident in working, both independently and in teams
• Good communicator, including face-to-face, phone, in writing and via remote communications.
• Good written and numeracy skills.
• Ability to manage time effectively, prioritise workload and plan-ahead.
• Good IT skills (MS Office including Excel and Word).
• Understanding of Data Protection and fundraising regulations, compliance and best practice.
• Proficiency in using Microsoft Office

 
Desirable

• Knowledge of targeting, segmentation and response analysis.
• Knowledge of testing, validation and taking campaign learnings forward.
• Knowledge of print and online production processes.
• Understanding of the Gift Aid process.
• Voluntary sector experience.
• A full UK driving license.
• Experience of database use
• Experience of fundraising platforms such as Just Giving.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
 
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
 
Benefits

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.

 
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based
 
REF-222136

Support Coordinator

This is an exciting opportunity to join the team in Coventry. 

We’re looking for enthusiastic, motivated and well organised individuals to join the organisation delivering a comprehensive Stroke Recovery Service across the region.

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

Position: S11287 Stroke Support Coordinator

Location: Home-based, Coventry. However, extensive travel will be required as part of this role (will include team meetings and other work-related meetings)

Salary: Circa £21,948 per annum per annum (FTE circa £27,400 per annum)

Hours: Part-time, 28 hours per week hours per week

Contract: This is a fixed-term contract until 31 March 2026. Service are contracted and there is currently funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 22 June 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 30 June 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Stroke Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

• Working with the local Health and Social services to receive referrals to support stroke survivors and their careers.
• Providing personalised information, advice and support to address any needs identified.
• Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.
• Providing regular reviews to support people in establishing and achieving their own personal goals.

About You

You will:

• Have a background in a caring and/or charity profession supporting people with disabilities.
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
• Have experience of working with people who may have additional communication support needs.
• Have the ability to use basic Microsoft system.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Fylde Coast.

Position: S11283 Stroke Support Coordinator

Location: Home-based/Fylde Coast. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £27,400 per annum

Hours: Full-time, 35 hours per week

Contract: Permanent. Services are contracted, we currently have funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 22 June 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 30 June and 1 July 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Experience/background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Association.
• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have the exciting opportunity for a Senior Helpine Advisor (known internally as a Senior Triage Early Interventions Officer) to join the team in Sheffield, working 37.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

To be successful in this role, you will have knowledge and experience of developing and delivering a service in a statutory, voluntary, community or private social care or customer service setting and experience of managing and developing staff or volunteers and monitoring their workload and capacity. You will also have experience of working with multiple agencies and overseeing direct work with service users.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Local Event Coordinator

Remote based in North West England 

Fixed term contract: initially 12 months with potential to extend.

Job Purpose: 

To plan, coordinate, and deliver a range of local events across North West England, ensuring each event is well-organised, inclusive, and engaging for local communities. The Local Event Coordinator will collaborate closely with partners, local authorities, suppliers, volunteers, and members to deliver high-quality, unique and memorable experiences.

Key Responsibilities: 

• Plan and manage logistics for a variety of local member events, making sure all events are accessible and attractive to both existing and potential members. 
• Liaise with relevant external and internal contacts such as venues, suppliers, CSSC’s ticketing platform, Head Office departments, and volunteers. 
• Complete all relevant compliance work such as risk assessments and public liability checks. 
• Develop and manage event budgets, ensuring value for money and accurate financial tracking. 
• Promote events via social media, email campaigns, posters, and local press in collaboration with marketing teams. 
• Oversee event setup and breakdown where applicable, managing on-site logistics and resolving any issues on the day. 
• Recruit and coordinate volunteers to assist with events. 
• Evaluate event success through feedback, data collection, and post-event reporting. 

Key Skills & Experience: 

Essential: 

• Proven experience in planning and delivering events. 
• Strong organisational and time-management skills. 
• Ability to manage budgets and handle multiple projects simultaneously. 
• Excellent communication and stakeholder engagement skills. 
• Flexibility to work evenings and weekends when required. 
• Full UK driving licence and willingness to travel across the region. 
• Ability to analyse member insights to inform event planning for CSSC members and to attract potential new members. 
• Work collaboratively with the Regional Team to develop and implement strategies aimed at supporting membership growth and ensure positive member experiences. 
• Build a rapport with CSSC volunteers and understand skillsets in order to correctly identify support necessary for events. 
• Confident in using IT systems and ticketing platforms to effectively promote events across appropriate channels. 

Desirable: 

• Experience working with community groups, charities, membership organisations or not for profits. 
• Knowledge of health and safety and safeguarding procedures. 
• Familiarity with marketing or PR for events. 
• First Aid or event safety training. 
• Previous experience with ticketing platforms or willingness to learn. 

What We Offer: 

• 24 ½ days annual leave + Bank Holidays. 
• Free CSSC Membership. 
• 90 minutes of wellbeing time per week. 
• Flexible working arrangements. 
• Excellent company pension schemes. 
• Training and Development opportunities. 
• Access to Employee Assistance Programme. 

About Us:

We are a not-for-profit membership organisation with over 124,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive, and Social.

Closing date : Wednesday 25th June

Support Worker

We're looking for a kind, compassionate and resilient Support Worker to join our Edward Alsop Court service in Westminster. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager

Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

Develop and maintain links with all key agencies and service providers in the local community

Empower customers to ensure they receive the service and benefits they are entitled to

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

Adhere to Look Ahead' Policies and Procedures

Engage in learning and development activity to increase knowledge and skills

Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate

Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate, and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can-do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Kentown Family Support Worker

£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.

South Cumbria, Lancaster and Morecombe

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives.

Reporting to the Kentown Project Lead out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Specialist Family Support worker at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Specialist Family Support worker role delivers additional service and adds value to our accommodation service provision across Islington, Haringey and Enfield. Project delivers internally developed programme called STAR (Supporting Trauma Awareness and Resilience) to mothers, children and young people in their respective groups through out the week. Programme provides safe and confidential space to unpack experiences of trauma and abuse while developing new strategies, build resilience and healing through growing hearts and minds with the aim to strengthens relationships between mother and children after experiences of abuse.

About the Role

Main part of the role is delivering STAR programme to mother and children in their respective groups as well as planning meaningful activities and trips during half term times. Role is delivered in person through co-location in all three Haringey safe accommodations. Mother’s programme is delivered twice per week during day time while children component of the programme is delivered weekly in the afternoons between 3:45pm-5:30pm in each house. This role provides holistic support through ongoing feedback collection and identifications of important themes and topic which are developed further to best support our families as well as developing meaningful partnerships with community networks.

About You

We are looking for a passionate and experienced person who is committed to Solace’s values to foster innovation and continued improvement in working practices, who is flexible to new ideas and experiences, has solution focused and strength- based mindset. You have sound understanding of trauma inform practice and you are committed to antidiscriminatory and inclusive practice with the aim to best support our families to process their experiences of abuse and start the healing process through re-claiming their power, so they can reach their full potential and thrive again.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. 

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Crewe.

Position: S11268 Stroke Support Coordinator

Location: Home-based/Crewe, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £16,461 per annum (FTE circa £27,400 per annum)

Hours: Part-time, 21 hours per week

Contract: Permanent. Services are contracted and there is currently funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 22 June 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Experience/background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Association.
• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Your Role in Our Vision
Marie Curie is looking for a passionate and driven Legacy Lead to inspire more supporters to leave a lasting gift in their Will. Working collaboratively with Local Legacy, Community Fundraising, Legacy Marketing, and other internal teams, you will play a key role in increasing legacy income and raising awareness of the impact of gifts in Wills.

A day in the life
- Developing and implementing a local strategy to raise awareness, steward relationships, and convert interest into legacy pledges.
- Hosting and managing engaging legacy events to inspire potential pledgers and steward existing supporters.
- Promoting free Will-writing schemes and following up with enquirers and intenders to nurture them along their legacy journey.
- Acting as the regional go-to expert for all legacy matters, providing training and guidance to colleagues and volunteers.
- Building strong relationships with supporters, Will-writing partners, solicitors, and community stakeholders to champion legacy giving.
- Contributing to the wider national Legacy & In Memory strategy and supporting cross-team projects and initiatives.
- Actively committed to Marie Curie's values, role models behaviours with authenticity and purpose.

What you'll need
- Experience in fundraising, sales, or relationship management (legacy or planned giving experience is a bonus).
- Strong communication and relationship-building skills.
- Confident public speaking and event hosting abilities.
- Self-motivated, organised, and able to work independently and collaboratively.
- Passion for the impact of legacy giving on vital care services.

Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.

Close date for applications: The closing date for this role is Sunday 22nd June, 2025. We encourage you to apply promptly, as interviews will be conducted on an ongoing basis until the closing date.
Salary: £35,530 + LW up to £3,500 (where applicable)
Contract: Full time, permanent role
Based: Homebased/Hybrid role with occasional travel to regional offices including Embassy Gardens London ( Wider travel is expected as part of the job across their region and UK for other meetings)

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Team Leader – Young People’s Drug and Alcohol Services

Location: Northamptonshire

Salary: £30,775 – £33,205 per annum

Requirement: Full UK driving licence and access to a car essential

Aquarius Action Projects is a long-established charity (since 1982) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough – a large charity that specialises in mental health, alcohol, drugs and related areas.

Support young people. Lead a vital service. Be part of lasting change.

Are you experienced in supporting young people with substance misuse or related social care challenges? Do you want to lead a committed team making a genuine difference in young lives?

We’re looking for a Team Leader to join NGAGE, our early intervention drug and alcohol service for young people aged 10–18 in Northamptonshire. Delivered by Aquarius, a charity helping individuals and communities overcome the harm caused by alcohol, drugs, and gambling, NGAGE provides early support, education, and tailored interventions.

As Team Leader, you’ll play a central role in service delivery and operational management. Your leadership will ensure clinical quality, service compliance, and a strong team culture, all while maintaining person-centred care and safeguarding best practice.

Key responsibilities include:

• Supervising and supporting staff, including induction, coaching, and development reviews
• Ensuring services meet all quality, policy and statutory standards
• Managing performance and supporting the recruitment of staff and volunteers
• Liaising with commissioners and external partners
• Overseeing data reporting and budget monitoring
• Championing Aquarius’ values and mission

You’ll bring strong leadership skills and significant experience supporting individuals in addictions, mental health, or social care settings – particularly with young people.

You’ll also need:

• A professional qualification in health, social care, youth work or similar (e.g. NVQ Level 4+, DipSW, Mental Health Nursing, Counselling, Addiction Studies)
• Proven experience in the substance misuse field, with up-to-date knowledge of drugs, alcohol and associated health issues
• Familiarity with effective behaviour change interventions, such as motivational interviewing or psychoeducation
• Staff supervision or management experience, plus strong partnership working skills across statutory and voluntary services
• A solid understanding of safeguarding legislation and best practice
• Strong IT and case management skills, and a flexible, strengths-based approach

What we offer:

• 40 days' annual leave (including bank holidays)
• Contributory pension scheme
• Employee Assistance Programme
• Ongoing training and professional development
• A meaningful role in a charity making real community impact

Make a difference where it matters most. If you want to lead a team making early interventions count for vulnerable young people, this could be your next step.

Apply now and help shape better futures.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a Black, Asian and those in Minority Ethnic background.

This is a rolling recruitment process; shortlisted candidates will be interviewed as and when they apply.

When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

Job Description

Catch22 are excited to be recruiting for a specialist Women & Girls Case worker for our new Home Office Funded County Lines Support and Rescue Service.

The Case Worker role will undertake 121 work with young people under 25yrs old and will specialise in working with female young people within the service.

County Lines Support Service A specialist support service for under 25’s and their families who are criminally exploited through county lines in London, the West Midlands, Merseyside and Greater Manchester.

Rescue Service a rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from London, the West Midlands, Merseyside and Greater Manchester where they are identified outside of their home police force area in connection with county lines.

Some of your day-to-day tasks will be:

Provide one to one, end to end, appropriate support, and interventions to a pre-defined case load of female young people involved in County Lines activity (and their families where appropriate) who are referred by means of effective assessment, care planning and risk management
Act as the single point of contact and specialist in the region for women and girls involved in County Lines activity. Attend multi-agency meetings and engage with key stakeholders to raise awareness of the distinct needs and circumstances of women and girls and how the service can support them.  Act as point of contact in the region for our partners, providing gender based training, awareness and developing a differentiated offer to improve the impact and effectiveness of services for women and girls involved in County Lines Activity.
Proactively and continually assess and manage risk of caseload, using internal and external safeguarding procedures for escalation and where necessary and adapting case management frequency and methodology to reflect the individual needs and circumstances of young people.
To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.
Liaise effectively with local partner organisations and other relevant agencies to ensure effective referrals, care and risk management as well as ease of transition and referral for young people and to promote the continued joint work of the service and other partners. Act as a sub-regional or district single point of contact where required.

This post will involve travel across the regional area, the ability be on call on a rota system and occasional evening and weekend working.

Qualifications

We are looking for candidates who can demonstrate the following:

A relevant qualification or equivalent experience in a related field such as youth work, community work, health & social care, or a similar discipline.

Experience working directly with young people (aged 8–25) and their families, particularly those identified as vulnerable or with complex needs.

A strong understanding of the unique challenges faced by young women and girls affected by exploitation and County Lines activity.

Proven experience of multi-agency working, ideally with Children’s Services, Youth Justice, or other statutory and voluntary organisations.

Knowledge of risk and vulnerability issues affecting young people, and the ability to assess and manage these risks appropriately.

Ability to deliver one-to-one and group interventions, and to adapt engagement strategies to meet individual needs.

Confident communication skills, both written and verbal, and the ability to maintain accurate records using data management systems.

Willingness to work flexibly, including evenings and weekends, as part of an on-call rota.

A full driving licence and access to a vehicle is essential.

Due to the nature of the role and in accordance with the Equality Act 2010 (Schedule 9, Part 1), this post is open to female applicants only.

Additional information

Due to a genuine occupational need we are only able to accept female applicants for this role.

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3676A in your message so that we can identify the opportunity. 

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Contract: Permanent

Hours & work pattern: Full time, 37 hours per week. 

Salary: £28,000

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice. 

Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift patterns:

The working hours for the role are 37 hours per week (9am to 5pm). However, please note that due to the rescue element of the contract, there is an expectation to provide duty cover once every five weeks. This would involve covering the service from 9am to 10pm during that week.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

Missing Links?

A number of our job aggregators do not allow for us to use hyperlinks in our advertisements. To view information contained within these links, please click apply, where you will be taken to the advert in our ATS. This will allow you to view and access the links contained within our adverts.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

If you are applying for this role and are care experienced/care leaver, Catch22 offers a mentor to assist with the application process.  Please see the full advertisment to find out more about this support.  This information will not be passed to the team recruiting for this position. For more information about the Propel Programme and a guide for candidates who wish to join the programme, please see here. You can also watch an animation on the programme here.