Community Receptionist Jobs in Bloomsbury, Greater London

Facilities & Events Assistant

Part time: 25 hours per week (afternoons)

£29,213.61 FTE (pro-rata for part time)

Permanent

Richmond, London (office-based role)

Are you a talented multi-tasker, famous for your organisational skills and attention to detail? If you’re looking for a rewarding and varied role in facilities and events, this could be the job for you!

The Poppy Factory was founded in 1922 to support veterans with health conditions into employment. For over 100 years we have successfully delivered this vision, both through employment in our factory and through our modern Veteran & Family Services, which today enable hundreds of veterans and family members across England and Wales each year to secure jobs and thrive in the workplace.

We are seeking a Facilities & Events Assistant to help ensure the smooth running of our events and facilities hire at our historic Richmond site. It’s an exciting time to join the team, as we continue to further develop our visitor experience and facilities hire offer.

The Facilities & Events Assistant will be the first port of call for enquiries, and will provide excellent customer service and front desk support to our customers. You’ll be responsible for organising the staff and volunteer rota, and ensuring that all the logistics are in place for a smooth customer experience.

You’ll be involved in donation processing, and maintaining records in our supporter database. The role will also have the opportunity for involvement in high profile events such as the Field of Remembrance and VIP/Royal visits.

This position is ideally suited to someone who thrives on a high degree of autonomy, enjoys a varied role with the opportunity to think creatively to solve challenges, and can flex their pinpoint attention to detail in our events and facilities hire operations.

For the full job description and more information about the role please refer to the Candidate Pack. 

How to apply

For an informal conversation about the role, please contact Dan Hodges.

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification.

The post is anticipated to close at midnight on 13 May 2024.

No agencies please.

About The Poppy Factory

The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.

Founded in 1922, the charity moved to Richmond in 1926, along with many wounded, injured and sick veterans of the First World War. They were employed to produce Remembrance wreaths and products for the Royal Family and The Royal British Legion, and this work continues at the factory today. 

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer.

Provide reception and general office support for our busy team

• Be the first point of contact for members of the public contacting Glass Door, answering the phones and logging all calls; dealing with incoming enquiries by telephone, email, website feedback or voicemail; passing on queries to colleagues as appropriate.
• Manage enquiries from guests and either responding to these or referring them to caseworkers as appropriate.
• Be responsible for day-to-day management of the office by dealing with incoming and outgoing mail (including franking and delivery to the post office).
• Manage the meeting rooms and meeting room calendars.
• Monitor office equipment to ensure functionality and report any breakages or repairs needed (including IT) and re-ordering office supplies, etc.
• Be responsible for monitoring parking in front of the office and ensuring management and safe storage of keys for the charity’s motor vehicles.
• Assist the Office Manager with organising volunteer help for appropriate office tasks.
• Keep our offices organised and tidy (including storage of office materials, tea and coffee etc.).
• Carry out ad hoc tasks as requested by the Office Manager.
• Provide ad hoc support to the casework team e.g. keep in touch.

Support our Fundraising, Communications and Volunteering functions

• Help to process deliveries of physical donations; scan cheques and ensure cash donations are recorded, secured in the safe and the Fundraising and Communications (FRC) team are notified.
• Provide ad hoc support to the FRC team such as ordering stationery / supplies, sorting equipment / doing stock checks and assisting with mass mail outs. 

Full-time and part-time options available:

Office Administrator and Receptionist (35 hours - £25,562) 
Office Administrator (19 hours - £13,876)
Receptionist (16.5 hours - £12,050)

Are you looking for a varied and interesting role that’s also rewarding? Do you want to put your administrative talent and organisational skills to use? 

We’re looking for a self-motivated person with a can-do attitude to deliver great customer service to our clients and visitors. You’ll be the friendly face of our organisation, greeting all visitors in a welcoming and professional manner. You’ll also help with general administration for all departments and arrange cover for activities and programmes.

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen. 

Joining our team means you’ll be doing work you can be proud of, helping to make sure our charity runs smoothly and supporting people to get the best out of their lives. 

Main responsibilities 

• You’ll look after the reception area, answer the phone and field calls 
• You’ll welcome all visitors and make sure our students are signed in and collected at the end of the day, liaising with drivers if needed 
• You’ll arrange cover for activities and programmes across Share sites and in the community 

About you 

• You can deliver excellent customer service to everyone who comes through Share’s doors 
• You’re super organised, conscientious, and not afraid to use your initiative to tackle jobs you notice need doing 
• You’ve got great people skills and you’re excellent at communicating with people at all levels 

Why work for us? 

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible. 

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees. 

We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life. 

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service. 

Please send your CV and a cover letter addressing the following questions: 

1. What are your top three qualities that make you an excellent receptionist/administrator? 
2. What would you do if someone came in who was very upset and angry? 
3. Can you tell us about a time when you were very busy and had to multitask? What was the situation and what did you do? 

Please also complete our equal opportunities form, which you can download on our website.

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.

We look forward to receiving your application. 

We’re looking for a dynamic, creative and caring Community Coordinator to join our team. You’ll be primarily responsible for managing our programme of community activities, events and therapies at our wellbeing hub and garden in Camden. 

You’ll be helping to provide a place where people can find belonging and get support navigating life, as we continue to develop the Hub from its roots as a mental health day centre into an accessible, thriving community wellbeing hub.

About Us 

Likewise is an innovative social care and mental health charity working at the heart of the Camden community to support individuals experiencing loneliness, isolation and social exclusion.

Putting relationships first, we help people navigate life practically and emotionally, feeling a sense of belonging and acceptance. 

At Likewise our culture is all about being human together. More human organisations do more human work. We put a lot into having authentic relationships, work hard to support each other’s sense of belonging and love learning together through the work we do. 

Our three strands of work are:

• Community – building spaces where people feel safe to be themselves, and feel a sense of belonging, connectedness and acceptance
• 1-to-1 Support – flexible, person-centred support to meet the complexity a person experiences in their day-to-day life, whether at home or out in the community
• Shared Learning – providing experiential learning and formal training opportunities that support personal wellbeing and skills development, primarily through our volunteer and placement student programmes.

We’re also trying to influence change in the local health and care system so that organisations and services become more human, adaptable and responsive to people’s lives. 

About the Community Hub 

The Likewise Community Hub offers a safe space for people to explore a range of wellbeing activities and events, whilst creating opportunity for connection, relationship, belonging and support. 

Our Community Hub and Garden is open to all with a particular focus on people who may feel lonely or socially isolated through mental ill health. It’s a place to access therapies, groups and activities supporting belonging and wellbeing. The hub is both a place to meaningfully contribute, and to feel supported, upholding the principle that we all have needs and we all have something to offer.

Flexibility 

We believe in everyone’s intrinsic motivation to do their best work and trust each other to manage working time in the way that best serves the work we’re doing. Everyone is free to structure working hours and time in a way that both suits their life and their professional role. Everyone wants to get the most from both. 

Bring your whole self to work: It’s all welcome

Our hope is that every person who joins our community – whether as a staff member, client, volunteer or supporter – can feel safe to be themselves and our commitment is to creating working spaces and relationships where this is possible. 

We’re passionate about creating a workplace that promotes and values diversity, inclusion and belonging. Organisations that are diverse in age, gender identity, race, sexual orientation, physical and mental health, ethnicity and perspective are vital to our communities. 

We’re all learners and leaders

We are committed to our own learning, growth and development. We value being able to sit with the discomfort of being outside our comfort zone, engage in the diverse experiences of our work, and bring a learning attitude to everything we do.

We all need to be able to tap into our own leadership, take responsibility for finding the potential in ourselves and others, and have the courage, commitment and care to develop that potential.

About You

We’re looking for someone who is:

• Passionate about people – and keen to work in an environment where there’s connection with a diverse range of individuals
• Organised, detail focused and a great problem solver 
• Curious, reflective and open to learning – about our work, values, and about themselves
• Willing to step outside their comfort zone – and join a work culture that’s all about openness, challenge and learning
• Adaptable and keen to be part of our broader work – to join in a community event or sit and have a cup of tea with a client when the opportunities arise
• A good communicator and relationship builder – who can represent the organisation and hold relationships as someone, who will often be, the first point of contact
• Willing and able to meet people where they are at, engaging with sometimes challenging relational dynamics and diverse ways of relating
• Able to work from our Camden hub five days a week

You’ll need to have some experience of, or feel very confident in: 

• Planning, delivering and co-ordinating community activities and events
• Supporting volunteers 
• Community engagement and co-production 
• Working in a people focused role
• Understanding and responding to the unique needs of people with mental health challenges

Key Areas of Responsibility and Focus: 

Coordination, Management, Planning 

Coordinating the curation, planning, scheduling and delivery of community projects, activities and events at the Likewise Wellbeing Hub and Garden

Coordinating the Likewise Creative Therapies service referrals and delivery

Making good use of our community facilities, garden and kitchen to support wellbeing in the community. 

Communication, Information and Relationship

Working with relationship building, conflict, rupture, and repair with, and between, community members 

Being a point of contact with community members and activity hosts

Coordinating placement student team to manage communication channels for the community, including social media, digital content and website updates

Working in collaboration and partnership with our Programme Lead, Learning Programme Coordinator and Office/Hub Administrator to realise the full potential of our Community Programme 

Community Engagement

Increasing access and engagement with the Hub from a diverse community through partnerships, informal and formal referral networks

Working with the Programme Lead to build engagement with the community programme through programming, marketing and communications

Developing and building on the participation, voice, and sense of ownership of community members in the Community Hub 

Learning, Monitoring, Evaluation

Ensuring accurate and useful data collection for the Community Programme

Implementing evaluation/learning tools and methods set up by Monitoring, Evaluation Learning Lead

Monitoring budget expenditure for Community activities, events and therapies

Community Hub Space

Working with Office/Hub Administrator to ensure the smooth running of community hub

Working with Office/Hub Administrator to ensure the hub is a welcoming, effective and well-functioning space for community members.

Supporting the function of front office and reception

Partnerships 

Maintaining relationships with a wide range of stakeholders including partner charities, volunteers, Camden Council and community members.

Managing partnerships to support and deliver community activities and events for wellbeing 

Supporting the co-production of activities and events with community members. 

Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.

Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.

As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.

Key duties

• Staff and volunteer management
• Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
• Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals

Service delivery

• Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
• Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
• Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
• Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
• Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed 
•  Update service level agreements with existing funders, and draft new agreements as needed
•  Interact with clients as needed in a friendly and professional manner

Administration and Finance

• Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
• Line manage work of receptionist/administrative support worker

Fundraising and Marketing

• Help identify new funding and other revenue-raising opportunities
• Support the work of the fundraising sub-committee in preparing funding applications
• Work with trustees and external vendors to ensure CAW website is kept up-to-date
• Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
• Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
• Prepare monthly reports for the trustees on service performance
• Maintain good lines of communication with trustees on all operational matters
• Attend trustee board meetings as needed

Person specification
Essential criteria

• Minimum of 3 years’ experience in a managerial role
• Excellent verbal and written communication skills
•  Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
• Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
• Strong attention to detail
• Experience preparing reports and compiling service statistics
• Ability to think strategically, to identify problems and devise effective solutions
• Ability to work on own initiative, within established practices and procedures

Desirable criteria

• Knowledge and experience of advice work
• Experience with fundraising
• Experience with financial management in the charitable sector
• Knowledge and experience of the local community and voluntary sector in Lewisham

Job title: Receptionist and Administrative Assistant

Responsible to: Head of HR & Operations

Rate: £13.15 per hour

Hours: Wednesday evenings (5 – 8.15 pm) and potentially hours during the day between 8.45am – 5.15pm

Contract type: Casual

Location: Office is located Tudor Road E9, London, with travel to the Hub in Homerton once a month

Benefits: See supporting documents for information on benefits.

An exciting opportunity has arisen at Mind CHWF to join our Facilities team as a Receptionist and Administrative Assistant.

As a crucial part of the Facilities team, you will be the face of the organisation welcoming clients, visitors and fellow staff members, ensuring that the central reception function, including facilities runs smoothly. You will be responsible for telephone calls to the main reception, ensuring call are answered in an efficient and polite  manner and messages are relayed. You will also provide effective administrative and facilities support whilst making sure that the reception area is the optimal working environment for all.

Please see the Job Description and Person Specification attached for more information.

DBS clearance at Standard level is required for this role.

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

Connected: Creating a compassionate and supportive community.                                 

Fair:  We strive for equity- no-one’s needs should go unmet.                                               

Brave: We walk with people, offering help by doing what works – proven or new.

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to further breakdown barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 20th May 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Events Officer

· Maternity cover

· Salary £36,189 per annum

· Full time (37.5 hours per week) minimum 4 days a week considered

· Flexible working options will be supported

· Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

The Events Officer plays a key role in our highly effective communications team, leading on the delivery of an impactful programme of events – both online and in person. The role works with teams from across the organisation to plan, deliver and promote all types of events, including workshops, roundtables, conferences, webinars, receptions and other types of online and in person events.

Events are an important way for Ageing Better to influence priority audiences, including businesses and local and national government, and the postholder will advise teams on how events can best reach these audiences, encourage engagement and lead to lasting relationships.

This role sits within the Communications team, and the postholder will be responsible for drafting comms content, such as blogs and social media posts, particularly in relation to event promotion.

About you

You are highly organised, with excellent prioritisation and project management skills, enabling you to juggle multiple projects simultaneously. You have good attention to detail and enjoy planning, solving logistical problems and delivering events to a tight budget.

You are a good communicator and are comfortable working in close partnership with colleagues and dealing with a wide range of people.

You will have experience of organising events, including technical experience of managing online events and streaming.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

The closing date for this role is 11:59pm on Sunday 12th May, with in- person interviews to take place during week commencing 20th May.

Roma Outreach Worker (Full-time, 12-month fixed term contract)
Kingston upon Thames, Greater London
37.5 Hours per week

This role will require the person to work early mornings and late nights in order to conduct outreach shifts in the Borough.

UK Driving Licence and Romani or Romanian language skills are essential.

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

The Benefits

– Salary of £31,500 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.

The Role

The purpose of the Roma Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support Roma clients, providing a continued and consistent point of contact whilst assisting them in navigating the various change pathways available to them.

Are you passionate about utilising your language skills to assist in ending rough sleeping? Our organisation takes a proactive stance in supporting individuals away from rough sleeping, aiming for permanent transitions from rough sleeping.

We are seeking a dynamic and self-driven individual with language proficiency in Romanian or Romany to join our Kingston Outreach Team as a Roma Outreach Worker. In this pivotal role, you will engage in street outreach shifts, assess needs, and deliver personalised case management. It is the beginning of assisting clients on their journey from homelessness to independence.

To be considered for the role of Roma Outreach Worker, you will have:

- Able to speak Romani or Romanian fluently or to a high level.
- Full and clean UK driving licence.
- Good understanding of the Roma communities.
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement.
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge.
- Able to develop positive and professional working relationships with clients to facilitate the best possible outcomes and address issues of social isolation and exclusion.
- Experience in conducting client assessments and interviews and outcome monitoring.

For further and more detailed information on the role and person specification, please review the Job Description.

SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

So, if you’re seeking your next challenge as a Roma Outreach Worker, please apply via the button shown.

Crossroads Care Surrey is a non-profit organisation dedicated to supporting unpaid carers throughout Surrey. With a strong commitment to making a difference in the community, we are seeking a passionate and results-driven Individual Giving Officer to join our team. 

This role presents a unique opportunity to contribute to the success of our mission by cultivating meaningful relationships with individual donors and driving our fundraising efforts to new heights.

What will I be responsible for?

You will play a crucial role in fostering relationships with individual donors to secure financial support for the organisation. 

You will be responsible for creating and implementing strategies to attract, retain, and upgrade individual donors, ensuring a steady and growing stream of funding for the organisation.

Report directly to the Fundraising Manager and work closely with other members of the Development team.

What we can offer you:

•    Salary of £35,000 - £37,000 per annum
•    Company pension scheme
•    Life assurance (2 x annual salary)
•    Refer a friend scheme

Could this be the ideal role for me?

To be considered for this role, you will require the following skills and competencies:

•  Proven experience in individual fundraising, donor relations, or related fields.
•  Strong written and verbal communication skills.
•  Excellent interpersonal and relationship-building abilities.
•  Familiarity with fundraising databases and CRM systems.
•  Knowledge of current trends and best practices in individual giving and philanthropy.
•  Ability to work independently and as part of a collaborative team.
•  Strong organisational and project management skills.

Other
•  Live in Surrey or its surrounding area. 
•  Clean driving licence and reliable vehicle.
•  Willingness to travel.
•  Passionate about the work we do.

Please note, all candidates must provide proof of Right to Work in the UK. We cannot offer sponsorship to overseas applications. 

We are an equal opportunities employer, committed to safeguarding and the welfare of our clients. We expect all staff and volunteers to share this commitment.

Welcome to Ada!

We are Ada, the National College for Digital Skills, a high performing technical college with the mission of educating and empowering the next generation of diverse digital talent.

We work with a fantastic roster of partners such as King, IBM, Deloitte, Salesforce and Bank of America and offer an innovative, supportive sixth form experience for our 150+ students that prepares them to be digital pioneers achieving both academic success and, more importantly, setting them up for successful careers in tech. We are passionate about harnessing tech as a tool for social mobility and improving diversity of opportunity and therefore, with the support of our partners,  place a major focus on diversity recruitment. At present over 50% of our students come from low income backgrounds, more than 50% are from Black, Asian or Mixed backgrounds and 23% are young women. We are the top performing sixth form for computer science in the country with >90% of our students going on aspirational digital degree apprenticeships, tech related degree courses or straight into junior technical roles.

This is an exciting time to join Ada in  our new  state-of-the-art campus , just a few minutes walk from Victoria station. This new campus provides us with the capacity to significantly increase our student volumes and meet our ambitious target of transforming 10,000 lives by the end of 2030 while ensuring that we achieve our mission to make  the tech sector more representative targeting 50% of learners to be female, 50% to be from ethnic minority backgrounds and 50% to be from low income backgrounds.

We’re passionate about building a supportive, values driven environment for both our students and staff and this is where you come in!

A message from Tom Fogden, Dean 

This year we are celebrating 10 years since I co-founded the college. So much has changed but our focus on supporting underrepresented people into tech jobs has remained central. This role is situated right at the heart of our mission; your direct actions will help impact the career trajectory of our students. We have dozens of stories of the amazing jobs that our learners have gone on to achieve and the flourishing lives that they are now living. We are looking for someone that can increase the scale and success rates of our apprenticeship applicants so that even more young people can reap the benefits of their unique tech education.

We are interested in finding people who are keen to make a  contribution to our vision.  We are looking for an Apprenticeship Outreach Officer who is  super passionate about our mission, to educate and empower the next generation of diverse digital talent, and is focused on preparing and providing support to our Sixth Formers in their journey through the apprenticeship application process.

If this sounds like you then please do apply.

Key responsibilities of this role include:

• Working with your line manager and where delegated, the Apprenticeship Outreach Programme Manager, to create bespoke events and short courses for potential apprentices.
• Building relationships with our Sixth Form learners through their 2 years at Ada  and helping them prepare for the different stages of the apprenticeship application process.
• Linking apprenticeship opportunities to  specific Sixth formers.
• Social media promotion: working with our marketing manager on SM campaigns to raise awareness of Ada’s short courses, partnerships with employers and open recruitment campaigns.
• Completing the legacy apprenticeship recruitment activity for Autumn 2024 and Spring 2025.
• Shortlisting Sixth Form candidates for any exclusive apprenticeship opportunities.
• Assisting the Sixth Form Outreach and Recruitment team with event planning, administration and delivery including outreach events (Careers Fairs, Open Days, Lift-off days, school visits to Ada and Keep Warm events. (This will involve commitment on some weekends and evenings during busy times.)
• Assisting with wider college events.
• Supporting the Sixth Form recruitment effort as needed through the administration of the application process.
• Keeping accurate records, inputting data into Ada’s systems and exporting relevant information to produce reports and dashboards.
• Assisting with tasks and administration in the wider teams including Reception and Front-of -house, facilities and External Relations.

Key competencies

Essential

• You have a passion for career support and employability.
• You have excellent communication skills including written and verbal, both face to face and on the phone.
• You have the ability to communicate effectively with a variety of audiences; both educational and corporate.
• You are accurate with excellent attention to detail.
• You are a confident user of technology and productivity tools such as calendars, spreadsheets, trackers and databases.
• You have experience working in administration. Experience of  admissions and /  or outreach would be a bonus!
• You are willing to work flexibly, where necessary outside of normal working hours, and to travel around London,  as necessary for the role.
• You are able to cope with a varied workload, to prioritise effectively and to meet deadlines.
• You are willing to develop and demonstrate public speaking skills.
• You enjoy being part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology.
• You address issues and challenges proactively and can work with a diverse range of people to achieve your goals.

Desirable

• You have experience working with young people.
• You are an advocate for apprenticeships.
• Experience in customer service with a track record of excellence.
• You are a confident user of Microsoft Office and/or Google suite.
• You have experience of using a CRM system (Dynamics 365 and/or REMS desirable).

Other duties

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline, indicating key areas of activity and may be amended from time to time in light of the changing needs of the organisation.

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

● To provide and promote equality of opportunity in all areas of its work and activity;

● To recognise and develop the diversity of skills and talent within its current and potential community;

● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;

● To promote good relations between individuals from different groups.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to apply for the role

Please submit your CV and a cover letter, explaining how your experience to date makes you the right candidate for Ada and this role. In the subject field please write “Application for Outreach and Recruitment Officer'' followed by your name.

Closing date for applications

Thursday 9th May 2024. Interviews are likely to be week beginning 13th May 2024.

Next Steps

Longlisted candidates will be contacted by phone or email and if you haven’t heard from us by May 14th we are afraid that your application has not been successful on this occasion.

Thank you for your interest in the role and good luck with your application!

Do you have experience of working in the UK Parliament, in an in-house public affairs team or within a public affairs consultancy? Are you looking to drive change to help tackle one of the UK’s biggest killers?

If so, you may be the Public Affairs Officer we’re looking for!

About the role

Our Policy and Public Affairs team exists to build support amongst key decision makers so that we can fund lifesaving research into heart disease. We develop the British Heart Foundation’s (BHF) position, engaging and influencing stakeholders to help ensure the UK remains a global leader in heart and circulatory research while advocating for the 7.6 million people living with heart and circulatory diseases across the UK.

We have an exciting opportunity for a Public Affairs Officer to join our award winning and high impact team during a very exciting time in politics. You’ll be engaging with Parliamentarians to promote our work at Westminster and in their individual constituencies, while proactively spotting opportunities to build relationships and advance the interests of BHF. You’ll deliver a programme of activity and engagement that contributes to our wider Hearts Need More campaign, which aims to make heart and circulatory diseases a key priority for political parties ahead of the next general election.

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office. 

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

About you

With an interest in, and understanding of the external political environment, you'll have a good understanding of the workings of the UK Government and parliamentary procedure. You'll have an understanding of the role of BHF and other health and medical research charities in general, and particularly in the political arena.

You'll have experience of working in the UK Parliament or within a public affairs in-house team or consultancy, and have excellent communication skills. Having previously engaged with political stakeholders, you'll be able to build strong relationships with key internal and external colleagues.

With a proven ability to write clearly, concisely and persuasively for political audiences in a variety of formats, you’ll be able to summarise complex information swiftly and accurately for a variety of audiences. You'll also have strong organisational skills, including experience of coordinating events.

This is an opportunity to make a profound impact for our patients, their families, and our supporters at an exciting time in the electoral cycle.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

Interviews will be held virtually via MS Teams during week commencing 20th May 2024

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.