Community Service Manager Jobs in Guildford, Surrey

Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.    

Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.

Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.

Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first. 

Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.

About the role:

Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role. 

As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.

Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site. 

In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities. 

Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications. 

If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!

Key responsibilities include:

• Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
• Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.

Essential requirements include:

• Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people). 
• Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience. 

​Key dates:

• Closing date: Tuesday 28 May, 9am   
• Interviews: w/c 10 June 

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.     

We are a charity that manages Whiteley Village retirement community, founded over a hundred years ago in Walton on Thames, Surrey, and the Village located in 225 acres of beautiful grounds and is a very special place to live and work.
 

About the role:

As the Trusts and Foundations Fundraiser you will use your core knowledge and skill to reflect on strategy, relationship building and leading our charitable profile and income streams.

You will develop and influence strategy formation with supporters and other stakeholders to identify and actively seek out and engage trusts, foundations, and other funders by writing compelling and comprehensive funding bids, presentations, and applications.

You will work collaboratively with Senior Management Team to enhance stewardship to enable creative, effective, and appropriate activities to promote the development of sustainable engagement with supporters.

About you:

You will have demonstrable knowledge and experience of trusts and grants fundraising in a complex organisation as well as experience of prospecting, writing, and managing the application process. Ability to develop relationships with a broad range of stakeholders is vital.

In this role you will need excellent communication and IT skills together with demonstrable ability to plan, prioritise and work proactively. Understanding of the health/housing sector would be advantageous.

What we offer:

34 days annual leave (including Bank holidays), excellent working environment, great learning & development opportunities, life assurance, pension, employee assistance programme, Blue Light Card, and free parking.

We are looking for an experienced  experienced coordinator, to support the development of StreetDoctors external communications, advocacy and policy development. 

We are an award-winning national charity which trains over 9,000 young people affected by street violence each year in emergency first-aid through a team of 300 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

The key areas of focus include:

• To develop and maintain creative communication routes with partners, stakeholders and policy makers, to increase StreetDoctors value and level of engagement within the sector.

• To support the positioning of the StreetDoctors offer and engagement in policy making with government departments, devolved countries and regional decision makers (including PCC’s, Regional Mayors).

• To create, develop and maintain partnerships with a range of organisations to support the development of StreetDoctors research, policy and strategic direction.

At StreetDoctors we believe diversity supports  innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We particularly encourage applications from candidates who are currently underrepresented in our StreetDoctors staff team. These include people from Black, Asian and minority ethnic backgrounds, LGBTQI+ and disabled people.

Primary Duties and Responsibilities 

This will be based within community venues and working alongside our REP Case Managers to deliver an employability themed curriculum on a face-to-face basis. You will ensure that all learners have completed their ESOL Assessment, are engaged in the right level of support, are learning and are thriving in their journey towards integration in the UK and progressing with their ESOL to support returning to work over their time on REP.

Your responsibilities will include:
• Work alongside Case Managers to complete ESOL assessments and design bespoke
ESOL learning plans for each individual 
• Deliver good quality in-house ESOL provision on a face-to-face basis appropriate to
learners levels and in the community and at community venues. 
• Where needed liaise with local colleges, ESOL providers, charities and other
organisations to refer learners based on their language levels and needs 
• Monitor leaners’ engagement with courses, including our own, their progress and
objectives or qualification achieved. Adapt provision where needed to maintain
engagement.
• Deliver activities in accordance with contractual Service Level Agreements and company
standards 
• Keep accurate service users’ records in accordance with data protection requirements so
that personal information is safeguarded, and progress towards KPIs accurately recorded
on the case management system.
Knowledge, Skills and Experience: 
Required 
• ESOL/EAL subject specialist teaching qualification or equivalent experience 
• Experience working with refugees and / or those facing complex barriers 
• Knowledge and understanding of Data Protection, Health & Safety and Diversity &
Inclusion 
• Experience in successfully managing and progressing customers to meet agreed goals
and ambitions 
• The ability to be based in, and travel around designated catchment areas
• Experience adapting delivery to meet the needs of those at varying levels whilst creating
an engagement environment and meeting high standards 

Desirable
• Trained in Trauma-informed support 
• Access to a reliable vehicle and a full, clean drivers' licence 
• Knowledge of Dari, Farsi or Pashto. 

Key Competencies: 
• Ability to engage, motivate, challenge and inspire; 
• Proactive and solution focused, bringing both creativity and practicality to bear;
• Excellent communication skills; 
• Performance and target focused; 
• Excellent organisation and prioritisation skills; 
• The determination and drive to want to make a positive difference. 

Location and compensation

You will primarily working on an outreach basis within the community. There are two part time roles available on 6 month fixed term contract, one covering Thames Valley and the other Surrey and Sussex

Compensation: You will receive a salary in the range 26,000-30,000 (FTE) GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.

**Applications will be reviewed on a rolling basis so please apply early if you would like to discuss this role with us.

Company Overview:

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting refugees in different elements of their integration journey and are currently delivering 30 programmes for the UK Government.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium is a Real Living Wage Employer.

 

The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.

Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.

The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.

Key Responsibilities:

· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement

· Champion best practice and stewardship with individual supporters

· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing

· Co-ordinate all communications and messaging targeted at existing supporters

· Measure performance against campaigns and appeals

· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey

· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities

· Ensure that CRM data is used effectively across the charity

· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation

· Support data benchmarking, prospect research and audits as required

· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing

 Individual giving, core fundraising activity

 · Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities

· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc

· Regularly report back to the Director of Income Generation on plans and activities

· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products

· Identify and develop key audience segments, in conjunction with the marketing team

· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing

· Develop peer networks across the sector

· Responsible for budget management and financial approvals

· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets

Research & Service Development

 · Identify individual giving trends and use this knowledge to continually develop new products for the charity

· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth

· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law

· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole

 

Information Management

 · Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges

· Create regular and detailed reports to monitor individual giving performance against campaigns and targets

· Support the maintenance of the database to ensure records are updated, procured and implemented.

Personal and People Development

 · Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.

· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.

· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.

Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.

Location: Home Based
Contract type: Permanent 
Hours: 35
Salary: £30,753 (FTE)

Closing date: 27th May 2024
Interview date: 4th June 2024

Do you want to join our commitment to ensure no family faces cancer alone?

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

Gloucestershire Bath and Wiltshire is filled with some of our most committed supporters and there is so much opportunity to grow our supporter base across the region. Our Social Workers support families from across the counties and building relationships with this team is a must.

We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.

Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate. The skills we are looking for in this role are:

- Strong prioritisation skills
- Great communicator
- Self-Motivated
- Master at storytelling
- Epic at relationship building
- Self-Aware
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Bravery
- Integrity
- Team player

The must haves:

- Have a full UK driving licence and access to a car (including business insurance)
- Have a sufficient Broadband connection if home based
- Live in Gloucestershire Bath our Wiltshire. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered
- This role is subject to a Criminal Record Check. In the event of a successful application a Disclosure report will be sought at a basic level.

If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, then we welcome these informal chats.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive, and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

What we offer

Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.

You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.

REF-213 827

The British Dyslexia Association (BDA) is a charity that represents the voice of people living with dyslexia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential.

This is an exciting new role for the BDA, which has been created with the purpose of recruiting, managing and supporting regional volunteers, leading specific outreach to groups impacted and disadvantaged by dyslexia and resulting life circumstances. This is a varied hands-on role that would suit a skilled volunteering professional, who will use their knowledge of volunteering best practice and experience to help us create the future for outreach volunteering at the BDA.

Location

Home-based (UK), with travel to the BDA office in Bracknell (Berkshire) and around the UK as and when necessary. Additionally, travel to team days approximately 1-2 times a year is required.

Duties and Responsibilities (to include, but not limited to):

 ·Recruiting, training and supporting regional volunteers and working with a national voluntary panel.

· Develop and implement volunteer recruitment strategies to attract a diverse pool of volunteers.

· Provide supervision and guidance to volunteers to ensure a positive volunteer experience.

· Coordinate volunteer training and onboarding processes.

· Maintain accurate volunteer records, including role, contract information and achievements.

· Monitor and evaluate the provision of outreach services to measure effectiveness and identify areas for improvement.

· Leading specific outreach to groups impacted and disadvantaged by dyslexia and resulting life circumstances.

· Promoting hubs, working closely with Marketing and Communications colleagues and creating referral routes to hub services.

· Coordinating with organisations and stakeholders at a national and local level, for joint working and support of the hubs.

· Creating resources and tools for hub volunteers to run services and for new hubs to establish in a consistent way.

· Evaluating services run by Local Hubs and contributing to knowledge and research on needs, provision and outcomes for people with dyslexia.

· Bringing together the network of Local Hubs, Local Dyslexia Associations and other member organisations - enabling them to share good practice, access training and peer support between volunteers. 

· Create and maintain an internal engagement plan that supports the BDA to increase impact and reach through our work with communities, including best practice guidance and tools.

Person Specification

Skills & Experience:

· Experience of engaging and including diverse groups, ‘hard to reach’ and vulnerable beneficiaries. 

· Demonstrable experience of volunteer management, including the recruiting, managing, supporting, training and retention of volunteers.

· Able to develop links and relationships with a variety of stakeholders.

· Project management skills, including development of regional services. 

· Strong relationship management skills with the ability to influence.

· Excellent IT skills including Microsoft Office 365 (Word, Excel, Outlook, PowerPoint). 

  Competencies & Personal Attributes:

· Excellent communication skills, both verbal and written.

· An ability to build effective networks that foster collaboration both internally and externally.

· Strong organisational and time management abilities, with the ability to manage multiple tasks and priorities simultaneously.

· Commitment to the mission and values of the BDA.

This post may be subject to a satisfactory Criminal Records Check, from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or Access NI (Northern Ireland).

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at the BDA. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Travel required: Home based in Greater Manchester - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

 

Role outline and purpose  

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

Behaviours and competencies: 

· Demonstrate a commitment to the values of the Trussell Trust. 

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills. 

· Persuasive and effective coach, presenter and trainer. 

· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation. 

· Ability to think critically and strategically.

· Ability to manage partnerships with multiple stakeholders (internal and external). 

Key Stakeholders 

· The food bank network 

· Area Manager colleagues (UK-wide)

· Network Support & Grant Giving

· Pathfinder team

· Financial inclusion team

· Safeguarding team

· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups

Our Values 

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with first level NMC registration, who has a highly specialised knowledge of Parkinson’s, and recent experience of supporting a wide range of people with Parkinson’s from diagnosis to end of life within health and social care settings. 

About the role 

You’ll provide expert nursing advice, support and information on Parkinson’s and related conditions to people contacting Parkinson’s UK national helpline. 

You’ll empower people affected by Parkinson’s, their families, friends and carers to live lives that are as fulfilling as possible whatever that means to them; and that they feel able to take an active role in their treatment and become their own advocate in health and life, wherever possible.

What you’ll do:

• Provide expert telephone nursing advice, support and information on Parkinson’s, signposting clients to appropriate internal and external resources as necessary.

• Develop and update professional knowledge of all aspects of Parkinson’s and Parkinsonism to ensure that the information and advice provided is accurate and based on best available evidence.

• Undertake national helpline work to ensure cover across the helpline’s working hours and in line with guidance and as part of a dedicated team.

• Maintain your own knowledge of the work of the charity and other health and social care providers.

What you’ll bring:

• Ability to provide information on Parkinson’s medications without prescribing or recommending specific drugs. 

• Knowledge of the importance of raising safeguarding concerns.

• Experience of providing telephone support, including use of active listening and questioning skills, and demonstrable digital competence, including online case management systems

• Ability to cope with challenging or emotional situations and/or people. 

• Able to work collaboratively and in partnership with others. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

The successful candidate will be required to: 

• Provide their own broadband service with a minimum download speed of 2Mb 

• Have a confidential space in which to work

• Provide occasional cover on Saturdays and/or Bank holidays

We are also ideally looking for someone who can work every Friday - but this is not mandatory and please still apply if this wouldn’t suit you. 

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Working at Koreo

Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.

Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.

You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit. You'll benefit from:

• 25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays
• Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme
• Cycle to Work scheme
• Fully comprehensive Employee Assistance Programme

The Job

The Project Coordinator will:

• Report to the Portfolio Manager (Routes Into & Through)
• Be employed on a permanent contract
• Be based remote or hybrid, with regular travel to London
• Be paid a pro rata full-time equivalent salary of £28,000

The Role In Brief

The Project Coordinator role at Koreo offers an exciting opportunity to play a fundamental role in a range of impactful projects that drive positive change through learning. Collaborating with a dynamic and diverse team, you'll be at the heart of shaping and streamlining transformative projects, amplifying your skills in project management, stakeholder engagement, and problem-solving. This role is perfect for someone looking to work towards building a just and regenerative world.

The Project Coordinator role is responsible for the smooth running of our projects and programmes. You’d be part of one or more project teams, overseen by a Project or Portfolio Manager, ensuring that our projects are delivered to a high standard, and that our participants and clients have a positive experience working with us.

1. Responsible for the administration and coordination of project delivery and communication across a portfolio of Koreo’s programmes and projects

2. Responsible for the management of data and relationships that contribute to wider business objectives and activities

3. Responsible for contributing to the team and self development as part of a thriving working culture at the company

We’re looking for someone with the following skillset:

● Organisation, time management and task efficiency – You are reliable and thrive on responsibility. You will be expected to manage competing priorities, delivering at pace to a high standard. Effective planning and strong organisation skills will be key to the success of this role

● Ability to take initiative and effectively solve problems – You are able to work independently and use initiative when needed. You are a natural problem solver, and you are able to quickly spot and manage key risk areas

● Attention to detail – You are an excellent proof-reader and you are able to work confidently with large quantities of complex data

● Customer service – You should understand who our customers/clients are and show a commitment and desire to anticipate, meet and exceed their needs and expectations

● Build positive relationships – You are comfortable in a small, busy and ambitious team. You are be a good team player and able to build and maintain strong interpersonal relationships with colleagues and our community

● Written and verbal communication – You can communicate clearly and effectively, both verbally and in writing. You should be confident in conversing with a variety of people and be able to adapt your style to different audiences and through different mediums

● Adaptable – You cope well with competing demands and changing environments. You maintain your effectiveness and productivity throughout. You will be flexible and able to work in different settings and with different people

● Readiness to learn - You are passionate about learning and personal development, both for others but also for yourself. You are proactive about finding and stepping into new learning opportunities

●Good general education, typically to A Level or equivalent

●Experience managing and delivering work to a deadline and in accordance to a plan

●Experience of working effectively on own initiative and as part of a team

●Experience working with databases and other systems including Google Workspace or equivalent

●Experience of providing administrative support to projects and teams

●Basic working knowledge of creating and coordinating projects

●The ability to quickly learn and adapt to new systems and processes

●Strong attention to detail

●Good communication skills, both oral and written – particularly the ability to communicate with people at various levels

●Desire to work on issues and themes of social change and the development of others

It’s desirable, but not essential that the person has:

●Experience of organising and planning events

●Experience of building and managing working relationships with a wide variety of stakeholders

●Experience of collecting and analysing data/ insights and writing/producing reports

●Experience of digital diary management and coordination

●Knowledge of charities and/or employment programmes and the way they work and operate

●Ability to use design and communications software like Adobe and other platforms

●A proactive, problem-solving approach to challenges

●Desire and commitment to own learning and ongoing development

This person specification is not exhaustive, and the post holder will be required to demonstrate the ability to work across a number of areas as required by their manager during their time in employment with the company.

Further information about the role can be found in the job pack on our socials and Medium.

We have an exciting new opportunity for a Social Prescriber to join our team in Merton.

The Merton Social Prescribing service is one of the most established and mature services in the UK and is celebrating its 7th anniversary this year. We are seeking an individual to join our successful service in Southwest London. This role will help to strengthen the links between Primary Care, voluntary and public services to improve patients’ health and wellbeing. 

You will support patients within Primary Care GP practices in Merton, and you will support each patient to access appropriate services provided by voluntary and community organisations and other agencies. We expand the options available in Primary Care by creating a ‘managed’ way for referrals of patients with social, emotional and/or practical needs to a variety of local non-clinical services in the community. These include leisure, social activities, education, welfare, housing and employment advice and support. 

About The Role | How to Apply: 

• 35 hrs per week 

• six months fixed term contract initially with possible extension

• £31,395 per annum plus 5% pension, includes Outer London Weighting 

• Closing date for applications:  Monday 13th May 2024 (midnight)

• Please ensure that you fill in your application using the job specification headlines. Applications may close before the deadline, so please apply early to avoid disappointment.

• Formal interviews will be held on Monday 20th May 2024 

• The starting day will be in June 2024 

• Applicants will be notified by telephone if they are to be invited for interview 

Travel required: Home based within North East of England - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

 

Role outline and purpose  

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

Behaviours and competencies: 

· Demonstrate a commitment to the values of the Trussell Trust. 

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills. 

· Persuasive and effective coach, presenter and trainer. 

· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation. 

· Ability to think critically and strategically.

· Ability to manage partnerships with multiple stakeholders (internal and external). 

Key Stakeholders 

· The food bank network 

· Area Manager colleagues (UK-wide)

· Network Support & Grant Giving

· Pathfinder team

· Financial inclusion team

· Safeguarding team

· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups

Our Values 

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

We have two Project Manager vacancies for our Young People in the Criminal Justice System Programme in Bristol. The vacancies are listed separately but we are open to a discussion with candidates who wish to work a combination of both roles, about setting up an alternative working pattern that works for them. We understand that individuals may prefer a variety of tasks and responsibilities and are keen to make this work for the right people. 

Project Manager (Support Worker): 1-1 support for young people at risk – 35 hours/week (full-time)

In this role you will provide 1-1 intensive support to a caseload young people who are identified as being at risk of offending or have already had some contact with the justice system (e.g. the police). You will provide face-to-face support to each young person, in their local community, to help them develop confidence, aspirations, and a pro-social mindset. Key to this will be helping them to recognise their strengths and capabilities, consider positive lifestyle choices, and create an action plan to help them move forward to a brighter future.

Project Manager (Course Tutor): “For My Future” delivery for young people – 14 hours/week (part-time)

“For My Future” is a bespoke 6-week course designed in 2019 specifically for people in the justice system. Focusing on both personal skills and practical ones (CVs, applications, interviews), the course is delivered either in person or online to small, single-sex cohorts over a 6-week period. To succeed in this role, you will have experience of supporting people in group scenarios and be confident presenting both in person and online. Groups will need to be carefully managed to ensure each young person gets the best experience and can benefit from the course.

To apply and for more information including our job description and person specification, please visit our website.

Facilities & Events Assistant

Part time: 25 hours per week (afternoons)

£29,213.61 FTE (pro-rata for part time)

Permanent

Richmond, London (office-based role)

Are you a talented multi-tasker, famous for your organisational skills and attention to detail? If you’re looking for a rewarding and varied role in facilities and events, this could be the job for you!

The Poppy Factory was founded in 1922 to support veterans with health conditions into employment. For over 100 years we have successfully delivered this vision, both through employment in our factory and through our modern Veteran & Family Services, which today enable hundreds of veterans and family members across England and Wales each year to secure jobs and thrive in the workplace.

We are seeking a Facilities & Events Assistant to help ensure the smooth running of our events and facilities hire at our historic Richmond site. It’s an exciting time to join the team, as we continue to further develop our visitor experience and facilities hire offer.

The Facilities & Events Assistant will be the first port of call for enquiries, and will provide excellent customer service and front desk support to our customers. You’ll be responsible for organising the staff and volunteer rota, and ensuring that all the logistics are in place for a smooth customer experience.

You’ll be involved in donation processing, and maintaining records in our supporter database. The role will also have the opportunity for involvement in high profile events such as the Field of Remembrance and VIP/Royal visits.

This position is ideally suited to someone who thrives on a high degree of autonomy, enjoys a varied role with the opportunity to think creatively to solve challenges, and can flex their pinpoint attention to detail in our events and facilities hire operations.

For the full job description and more information about the role please refer to the Candidate Pack. 

How to apply

For an informal conversation about the role, please contact Dan Hodges.

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification.

The post is anticipated to close at midnight on 13 May 2024.

No agencies please.

About The Poppy Factory

The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.

Founded in 1922, the charity moved to Richmond in 1926, along with many wounded, injured and sick veterans of the First World War. They were employed to produce Remembrance wreaths and products for the Royal Family and The Royal British Legion, and this work continues at the factory today. 

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer.