Community Support Officer Jobs in Belfast

JOB DESCRIPTION: Senior Community Fundraising Officer 

Reports to: Fundraising Manager  
Location:  Remote (UK based) with offices in London and Bristol 
Salary:    £34,200   
Length of contract:  Permanent, 0.6 FTE position. 22 hours per week 
Closing date:  11:30pm Sunday 7th January 2024 
Interviews: 17th & 18th January 2024 

Main Purpose of Post 

The Senior Community Fundraising Officer is responsible for overseeing all income via community fundraising and managing two Community Fundraising Officers. The post holder will be responsible for income from various sources including physical fundraising challenges, non-physical fundraising events, educational institutions, community groups, and celebration fundraising (e.g. birthdays and weddings). The post holder will also have oversight of our annual flagship fundraising event, the 1.7 challenge, and any other mass fundraising events. The purpose of this post is to feed into strategy, providing guidance and direction to ensure that Community Fundraising continues to grow as an area of income and that all fundraisers receive high-quality support and stewardship.

The post holder will develop and maintain both internal and external contacts and will need a thorough understanding of Women’s Aid’s work. 

Duties and Key Responsibilities 

Line management  

• Line manage two Fundraising Officers (full-time) responsible for setting their workplans and managing workloads, answering queries and ensuring work is being completed effectively. 
• To hold appraisals and regular supervisions/one-to-ones with them, to nurture their growth and ensure their well-being in the workplace.  
   

Community Fundraising 

• To oversee all community fundraising at Women’s Aid, and to create and implement a community fundraising strategy in order to sustain growth in this area and develop stewardship journeys.
• Oversee the portfolio of Women’s Aid running events and assist with the organising where required, and occasionally attending events to support fundraisers. 
• Supervise the planning, delivery and analysis of the 1.7Challenge, Women’s Aid’s annual flagship fundraising event and any other mass fundraising events that are developed in the future. 
•  Overview the growth of community fundraising in areas such as fundraising with educational institutions, community groups and faith groups.
• To be responsible for the development and production of a range of fundraising materials ensuring that appropriate materials are available to recruit and support fundraisers to enable us to achieve stretched fundraising targets. 
• Oversee all online platforms for community fundraising, including our digital fundraising presence. 
• To troubleshoot queries regarding community fundraisers ensuring that Women’s Aid’s reputation is maintained at all times. 
• Oversee conversion programme for community fundraisers to implement upselling of events. 
• Work with the Senior Fundraising Officer – Individual Giving and Legacy to convert fundraisers to donors, regular givers and legators. 
• Work with the Senior Corporate Fundraising Officer strategically to cross-sell our offerings as one cohesive fundraising team – i.e. developing processes for corporate partners to take part in challenge events.

Wider fundraising responsibilities 

• Work with the Senior Fundraising Officer – Individual & Legacy Giving to develop and launch Women’s Aid merchandise. 

• To manage budget recommendations around community fundraising. 

• Keep up to date with trends and good practice and identify new fundraising opportunities. 

• To take responsibility for ensuring that all records are maintained on the Women’s Aid CRM.

• Input into the planning of wider fundraising strategies. 

Information Management, monitoring and evaluation 

• Establish appropriate means of evaluation for all stewardship programmes. 

• Use the fundraising database to analyse project success rates to support the fundraising team strategy and feed into the fundraising team’s KPIs. 

• Cross-departmental work to ensure accurate and in-depth knowledge of projects and services to ensure compelling and appropriate asks to supporters. 

• Take responsibility for ensuring that full records of all contacts are maintained on the database. 

• Use the database to develop processes for tailored stewardship journeys. 

Financial  

• To manage the budget for community fundraising, making recommendations to the Fundraising Manager and reforecasting on a quarterly basis. 

• To contribute to the teams KPI’s and update all appropriate reports/documentation. 

Contact and liaison 

• Develop and manage relationships with fundraisers, encouraging them to become long term supporters of Women’s Aid. 

• Work closely with key internal stakeholders both to understand and be able to package up their work into clear compelling asks for all stewardship documents.

• To manage the relationship with external suppliers such as Third Party Race organisers ensuring that invoices are paid on time and places secured.

• To work pro-actively cross-organisationally to integrate communications and outreach opportunities into lead generation, supporter development and profile building for our fundraising.

Person Specification 

 EXPERIENCE Essential: 

• At least 2 years’ experience of working in a fundraising role and directly supporting fundraisers. 

• Experience of managing a portfolio of fundraising events for community fundraising. 

• Experience of building and maintaining strong relationships with individual fundraisers or supporters. 

• Experience of working within a team and individually to achieve success; meeting or exceeding your financial targets. 

• Demonstrable experience of initiating cross-team working to achieve financial goals.

• Experience of using a CRM database, such as Raiser’s Edge, Access Charity CRM, or Sales Force, to target and segment supporters. 

• Experience of line management. 

Desirable: 

• Experience of developing fundraising strategies for working with educational institutions, community fundraisers and faith groups.

SKILLS & ABILITIES Essential: 

• Excellent computer skills and experience using a wide range of computer packages, including Microsoft packages. 

• Creative thinking and problem solving. 

• Excellent interpersonal skills, ability to liaise with people at all levels, on the telephone, face to face and in writing.

• Ability to carry out thorough research to keep-up-to date with new fundraising opportunities.

• Demonstrable initiative and determination. 

• Excellent attention to detail and accurate record keeping.

• Ability to prioritise tasks and manage a busy workload. 

Desirable: 

• Experience of maintaining and reporting against budgets and feeding into the teams KPI’s. 

KNOWLEDGE Essential: 

• Knowledge and understanding of Feminism. 

• Understanding of domestic abuse and the issues relating including the impacts on women and children. 

• Understanding of the role of Women’s Aid.  
   

OTHER REQUIREMENTS Essential: 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to travel and work occasional unsocial hours as required. 

 
Benefits 

• Generous Annual Leave: 28 days, rising to 30 with long service, plus 8 bank holidays. 

• Extra Leave Days: Celebrate International Women’s Day and the Tuesday after the August bank holiday. 

• Valuable Pension Benefits: Join Women’s Aid pension scheme with a 7% employer contribution. 

• Flexible Working: remote working, family-friendly policies and paid leave for maternity, paternity, and adoption. 

• Wellness and Support: Cycle to Work Scheme, free optician check-ups, annual flu vaccines, and 24-hour counselling helpline. 

• Mental Health and Well-being: 'Reflective Practice' sessions, team catch-ups, access to 'Headspace' for mindfulness, and Employee Assistance Program with counselling and advice services 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £34,200 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 22 hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 1 month after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

We currently have an exciting opportunity for an experienced individual to join our team as a Digital Community Fundraising Manager. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £46,581.14 per annum plus excellent benefits.

This is a remote role but there will be frequent travel required. The ideal candidate will be based in the South-East/London area, but we will consider applicants from other areas of England.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our Digital Community Fundraising team sits within the wider Community and Events fundraising team which currently raises over £4 million to make life better for cats every year. Over the next 3 years we have ambitious plans to grow income and the number of supporters we reach. Being a critical element of our planned growth, through engagement with digital-first communities, the team empower gamers, streamers and content-creators to raise funds and awareness, support people raising funds across our social platforms, manage digital stewardship journeys for our DIY fundraisers, and deliver integrated digital campaigns to support our National network of Adoption Centres and Branches to raise funds within their local communities.

Responsibilities of our Digital Community Fundraising Manager:

This role requires a digital native, someone with significant experience delivering successful digital product strategy from development, marketing to implementation. You will lead and drive forward our Digital Community Fundraising strategy, with lots of opportunity to shape and innovate our approach. You will lead a team of 3 people, inspiring the team to deliver against plans and embedding effective ways of working, as well as direct line management of our Senior Digital Fundraising Officer. Working closely with our National Community Fundraising Manager and Events Fundraising Team Manager to plan and integrate our plans and activity across the Community and Events department, as well as other key internal stakeholder teams.

A key part of your role will be spotting opportunities with external partners and cultivating relationships with key industry contacts within the gaming industry and develop collaborations which can raise significant funds and audience reach.

What we’re looking for in our Digital Community Fundraising Manager:

- Compassionate, courageous and inspirational team leader

- Expert knowledge of digital products, channels and systems, and experience building and implementing digital-first strategy

- Expert knowledge of digital first communities, specifically within gaming, streaming and content-creators

- Expert knowledge of financial management, budgeting and planning

- Expert knowledge of using a database or CRM to manage fundraising campaigns

- Expert knowledge of relevant governance and regulation, including Fundraising COP, GDPR and PECR

- Exceptional relationship builder who can build genuine, effective and happy working relationships with internal and external stakeholders

What we can offer you:

• salary of up to £46,581.14 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 1st January 2024

Virtual interview date: W/C 15th January 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

JOB VACANCY – CREATIVE MEDIA OFFICER

FULL TIME (40 hours per week)

 Salary:  £27,985.10

 Closing Date:  2359 hrs Sunday 7th January 2024

 About This Job

This remote based job is a mixture of photography, videography, graphic design and editing to create high level creative products for use across a variety of training and advertisement platforms including our websites and social media.

We are looking for a professional to bring their skills, enthusiasm, creativity, and personal credibility to the growing team. The position offers opportunity for travel around the UK and on occasion trips abroad.

Essential Skills

· Knowledge of Photography and Videography fundamentals.

· Creativity and an eye for photography and videography.

· Experience of working with partners, internally and externally.

· Ability to manage fast pace complex projects with many stakeholders.

· Understanding and evidence of graphic

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Remote working with travel to events across the UK and abroad.

· Monthly meeting at our office in Aldershot.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 7th January 2024.

Interviews will be held at Montgomery House, Aldershot on Tuesday 16th January 2024.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and an MOD Baseline Personnel Security Standard check.  In addition, we will follow up references. 

Families Employment Specialist

Part time (0.6 FTE) with flexible hours

Location: Home Based (flexible)

Fixed term for 18 month initial contract

Are you passionate about supporting people to overcome barriers to secure meaningful employment?  Do you have the resilience and drive to solve any problems that arise on this journey?  If so, we are keen to hear from you.

It's an exciting time to join The Poppy Factory as we expand and offer services to more people within the military community. This new service commenced delivery in early 2023, and is the result of a funding pilot from the Armed Forces Covenant Trust.

The successful candidate will be working closely with our partners at The Ripple Pond to help the families and carers of veterans with health conditions gain and retain employment. They will also be supported by our existing team, building on the foundation of 100 years of experience and expertise in helping veterans with health conditions.

We are looking for people who place importance in values such as empathy, collaboration and adaptability and are especially interested in applicants who have lived-experience within the military community as a spouse or family member.

We anticipate this role will be primarily home-based with all necessary IT equipment provided, therefore applicants will need an appropriate space to work at home. There will be occasional travel required for national team meetings in Richmond. These currently take place 3 times a year and require an overnight stay. There will also be periodic in-person meetings with colleagues which can take place at a convenient location locally.

We are especially looking for people who meet the following:

• Lived experience of being a family member of serving military or veterans
• Experienced in helping others in need of support. This could be in employment, housing, health, social care. It could also be in a voluntary or personal capacity.
• Able to apply sound judgement and make reasoned decisions based on available information.
• Good at research and investigation, finding information and services that could help someone.
• A confident communicator with a warm and approachable manner.
• Someone who can quickly and successfully build rapport and relationships with colleagues, clients and partners.
• Creative problem solvers who are motivated by a challenge and focus on solutions.
• Strong sense of shared purpose with The Poppy Factory’s mission and values.

We are keen to make this role as accessible as possible to people who need a flexible working pattern and this can be discussed at interview. Hours could include weekends or evenings if this best serves the people we are supporting.

If you are excited to be part of an ambitious and growing service, this could be a fantastic role for you.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) and LGBT+ candidates as these groups are currently under-represented in our organisation.

The Poppy Factory aims to be an exemplar employer.  We provide competitive terms and conditions of employment including:

• A generous company Pension scheme
• Company-paid life assurance
• 35 days' basic holiday entitlement (FTE) including Christmas closure and bank holidays

For the full job description and more information about the role please download the Candidate Pack

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. You may address your covering letter to Tom Adam, Head of Service Development.

The closing date for applications will be 1 January 2024.

For an informal conversation about the role, please contact Keiron Coombs.

No agencies please.

The successful candidates will be subject to an enhanced DBS check. 

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

We are a family friendly employer and happy to discuss flexible working.

Are you passionate, creative and curious about creating change in communities across the UK? We’re looking for two people to join our UK Portfolio Team as Portfolio Officers. These roles are 18-month fixed term contracts. 

The UK Portfolio delivers funding programmes and supports projects that aim to inform, influence or scale work across the UK providing benefit to communities. With a UK-wide reach, we are uniquely positioned to complement the work of the Fund’s other four country portfolios: England, Northern Ireland, Scotland, and Wales. These roles are 18-month fixed term contracts. 

We’re a relatively small team with wide ranging experience and interests, which reflects in the work we deliver. Annually we distribute approximately £80m across different programmes supporting projects from Fife to Omagh, Teesside to Bridgend.

This is an exciting time to join the Fund as we embark on the delivery and implementation of our new strategy – ‘It starts with community’.

Portfolio Officers are at the core of what we do, they work closely with grant seekers to support them through our funding, assess their applications and provide recommendations to our decision makers. They also work closely with grant holders ensuring public money is spent appropriately within communities across the UK and share learning and insights from the work we fund.

You’ll report to one of our Portfolio Managers and work with other Portfolio Officers across different areas of the team. Some of our recent and exciting programmes and activity include:

· The Climate Action Fund, a £100m programme supporting communities across the UK to take action on climate change.

· The UK Fund, our first response to  our new strategy, 'It starts with community,' supporting communities to come together and help make a better-connected society.

You will work across the full life cycle of our grant making assessing applications on current, open programmes and managing and closing down grants as they are completed. As we continue to shape our work in response to the new strategy, there may also be opportunities to help the design of new programmes. [LW1] You will also support the effective running of team meetings and be responsible for ensuring our data is accurate and of high quality.

You’ll be joining a dynamic and welcoming team, working with important and fascinating projects that are responding to and addressing a wide range of topics from employment to climate, racial justice to community cohesion.

These roles would suit people who:

· can work flexibly at pace and to tight deadlines

· are adept at building and maintaining relationships with those from a range of backgrounds and job roles

· are comfortable working across a number of funding programmes and workstreams

· can use their initiative and manage their time working comfortably with competing priorities and deadlines and a can-do attitude

· are comfortable working with an online and geographically dispersed team

· are comfortable learning and working with different systems and data

· can apply critical thinking and learn quickly about complex and nuanced issues, think about and create connections and synthesize this information to present it to others in a clear and concise manner.

Importantly we need people who are curious about the society we live in and passionate about making a difference through our funding and the vital role of charities and voluntary organisations in helping communities to thrive.

You will need to travel from time to time for this role, supporting colleagues and communities across the UK. We do not expect this to be any more than one to two occasions per month.

Contract type: 2 x fixed term contracts (18 months)

Hours: We are looking to fill these roles as a full-time post (37 hours per week). However, we’re open to what that looks like and keen to consider flexible working approaches. Please tell us what your desired work pattern is in your application

Interview Date: Week commencing 29 January 2024, taking place online.

Location: UK wide

Salary: £27,000 - £29,000 (We expect to recruit to the lower end of the pay range, but the salary offered will be based on skills and experience)

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle, Newtown and Manchester

We are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding. Whether through lived, learnt or gained experience you will really understand the communities we work with. In your application, you need to demonstrate how you address the following criteria:

Essential criteria

· Managing relationships: Ability to build and nurture effective and collaborative relationships between colleagues, community organisations and other external stakeholders, with a strong commitment to equity and inclusion.

· Communication skills: Strong listening, written and verbal communication skills. Capable of producing high quality written reports and presentations to set deadlines, with the ability to communicate complex ideas in an engaging and accessible manner.

· Analytical skills: Ability to assess applications and consider a diverse range of information to make objective, judgement-based decisions with confidence, offering challenge when appropriate and managing risk appropriately throughout the grant making lifecycle.

· Organisational skills: Ability to use your initiative and manage a caseload of assessments and grant management across multiple programmes, dealing with competing priorities and deadlines and demonstrating strong organisation and prioritisation skills.

Desirable criteria

· Alignment with our work: A good knowledge and understanding of UK communities and the voluntary sector. Ability to spot trends and identify opportunities for work that aligns with the ambitions and programmes of the UK Portfolio.

· IT Skills: Strong IT skills and the ability to learn detailed processes.

· Continuous improvement: Ability to identify opportunities for learning and improvement across the team by taking a proactive approach to problem-solving and continuous improvement.

· Data and finance: The ability to understand and assess data and financial information, including within our Salesforce Grant Management System, and present this in a way that is accessible to others.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

About the role

The successful candidate for this role will have day-to-day involvement with local branches, to include developing long-lasting relationships with the volunteer network and encouraging participation in raising awareness throughout the region. 

About you

• To carry out this role successfully you will have a track record of building and maintain relationships, preferably with volunteer groups.
• You will be the first point of contact for our volunteers and work with them as we go through a period of transition. 
• You will have the opportunity to shape processes and procedures in consultation with the Regional Fundraising Manager, Regional Fundraising Officer and Volunteer Development Manager.
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
• Whilst the post is homebased, to be eligible for this role you are required to live within Wales. 
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  
• The role will involve travel around Wales and some travel to SSAFA’s head office in London. It is vital that you hold a full driving licence and are permitted to drive in the UK.
• You will be able to show excellent communication skill by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard.
• It is important that you have experience of planning and managing your own workload, with minimal supervision. 
• Some work at weekends and outside office hours will be required. 
• It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across Wales would be valuable.
• About the team
• The fundraising team work remotely and pride themselves in maintaining a close working relationship providing support as and when required. You will be supported by the Regional Fundraising Manager and work closely with volunteers from the SSAFA branches in Wales, the Regional Fundraising Officer for Wales and the Volunteer Development Manager. 

About SSAFA  

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.   

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.  

Diversity and Inclusion at SSAFA  

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.  

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. 

Background
The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to help people live the best lives they can. This is set out in our NASP Strategic Plan.
To learn more about our organisation, partners, and social prescribing, please visit our website.
NASP operates through a hybrid model of working, with most work taking place remotely using Microsoft Teams for meetings and planning. We have an office space at London’s Southbank Centre which staff can use to work. Travel to this (and other sites) will be required from time to time for meetings, site visits, events, and away days.

Role Details & Staff Benefits
Salary: Up to £35,000, depending on experience
Duration: Until 31st March 2025
Hours: Full-time Location: Remote – However, NASP has a permanent office space at London’s Southbank Centre, and occasional travel to this site will be required from time to time. Travel may also be required for site visits across the UK.

NASP offer a range of core benefits for staff on payroll, including:

• 30 days paid annual leave per annum, plus Bank Holidays
• An additional day of paid leave per year on your birthday
• Opportunities for Volunteering & CPD days each year
• Opportunity to request flexible working arrangements, including compressed hours
• Contribution to annual eye test, eyeglass purchase, and flu vaccination

Purpose of This Role:
The Senior Communications Officer will lead press, media and webinar activity for NASP. You will work as part of an ambitious communications team to increase awareness about social prescribing, support a range of programmes and position NASP as a ‘go to’ organisation for media.

Person Specification:

Essential:

• Knowledge of the voluntary sector, the health sector and/or social prescribing
• Ability to secure media coverage, and excellent understanding of the media landscape
• Ability to write and edit to a high standard for different audiences (e.g. press releases, web content, briefings, reports, speeches etc)
• Ability to distil complex information and turn it into persuasive and compelling narratives
• Excellent verbal communication skills, including ability to pitch stories and respond to challenging questions
• Ability to work under pressure to tight deadlines, and to balance competing priorities
• Ability to form supportive relationships with colleagues and a wide range of partners (from local community groups to large international organisations)

Desirable:

• Affinity with NASP’s Values as defined in the NASP Strategic Plan
• Understanding of the benefits of social prescribing
• Experience of organising and delivering major PR opportunities
• Experience of working with or supporting case studies, prioritising their wellbeing
• Experiencing of training spokespeople
• Experience of planning and running events and webinars
• Experience of social media channels
• Experience of using CRM systems, particularly Microsoft Dynamics

Responsibilities:

Media and PR

• Developing and delivering the NASP media strategy, communicating our messages about social prescribing through national, regional and sector media
• Managing the press office: responding to journalists; developing and managing media lists and monitoring and reporting systems
• Proactively building relationships with journalists and scoping and horizon-scanning trends and opportunities for coverage
• Managing and organising a programme of PR activity, including high-profile partnerships
• Developing and refining key message documents, and ensuring spokespeople are available, well briefed and supported.

Communications and case studies

• Identifying and supporting case studies across NASP programmes, and ensuring permissions processes are followed
• Commissioning, developing and writing website materials such as news articles and blogs to feed into the content strategy for NASP
• Writing articles, letters, blogs, speeches and presentations for colleagues, and articles for the NASP website
• Taking editorial responsibility for reports
• Supporting the Ambassador programme, including supporting filming opportunities
• Providing support to all teams on communications activities
• Working with all teams to provide support, training and materials to partner organisations
• Part of out of hours social media / media rota

Webinars

• Acting as main contact for all NASP-produced or co-produced webinars
• Long-term planning of NASP’s webinar series – working closely with NASP staff and external partners to curate and co-ordinate the wider webinar programme
• Planning and delivery for each event including organising BSL/wider access requirements, running rehearsals, managing breakout rooms, supporting tech issues, and working with colleagues to develop content and confirm speakers
• Working with the wider Communications team to ensure all webinars are promoted effectively and cohesively
• Working with NASP’s CRM system to manage data in line with legislation, and to send invites, updates, etc. to relevant lists; developing CRM knowledge to provide support to colleagues
• Work alongside the Communications team to provide detailed reporting and evaluation of engagement, impact and reach of webinars

Reporting To: Head of Communications

How to Apply
Please complete the application form (available on the Careers page of the NASP website) and send to by email to the recruitment team by 12:00 (midday) on 18 December 2023. NASP have the right to bring the application deadline forward as they deem fit.

Ensure you complete all sections, including the Supporting Statement, and the details of 2 referees, including your latest employer or contracting organisation.

Please do not send your CV. We want to assess everyone in the same way, so we will assess your application solely on the information given in the application form.

Interviews will be held the week commencing 8 January 2024. For more information and an informal conversation, please email any questions to NASP recruitment.

Please note that any personal data you share will be treated confidentially and will only be used for recruitment purposes.
All appointments are subject to proof of right to work in the UK, references and a 3 month probationary period.

About the role 

The successful candidate for this role will have day-to-day involvement with local branches, to include developing long-lasting relationships with the volunteer network and encouraging participation in raising awareness throughout the region. 

About you

• To carry out this role successfully you will have a track record of building and maintain relationships, preferably with volunteer groups.
• You will be the first point of contact for our volunteers and work with them as we go through a period of transition. 
• You will have the opportunity to shape processes and procedures in consultation with the Regional Fundraising Manager, Regional Fundraising Officer and Volunteer Development Manager.
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
• Whilst the post is homebased, to be eligible for this role you are required to live within the East Midlands region. 
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  
• The role will involve travel around the East Midlands and some travel to SSAFA’s head office in London. It is vital that you hold a full driving licence and are permitted to drive in the UK.
• You will be able to show excellent communication skill by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard.
• It is important that you have experience of planning and managing your own workload, with minimal supervision. 
• Some work at weekends and outside office hours will be required. 
• It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About the team

The fundraising team work remotely and pride themselves in maintaining a close working relationship providing support as and when required. You will be supported by the Regional Fundraising Manager and work closely with volunteers from the SSAFA branches in the East Midlands, the Regional Fundraising Officer for East Midlands and the Volunteer Development Manager. 

About SSAFA  

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.   

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.  

Diversity and Inclusion at SSAFA  

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.  

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. 

An exciting opportunity has arisen to join the St Vincent de Paul Society (SVP) as our new Twinning Support Officer. “Twinning” is the way in which the SVP groups developed countries to provide support to SVP groups in developing countries and may also be known as Overseas Aid.

The SVP is currently 'twinned' with local groups in India, Sudan, South Sudan, Grenada, Guyana and Romania. Support is provided by members of the local SVP in each country on a person-to-person basis and each local SVP group decides how funds can be used most effectively to support those in need. The financial support received by SVP groups in developing countries enables them to provide immediate emergency aid to those in need as well as financing longer term projects and schemes that help the local communities to become self-sufficient.

The appointee will oversee the coordination and administrative operations of the Twinnage programme. They will provide support to the National Twinnage Committee, Head of Twinnage and Twinnage Officers in England and Wales. They will also provide a central point of contact for our six overseas twin countries and SVP HQ – Confederation International of SVP.

We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a diverse and flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

Working Hours = You will be contracted to work 25 hours per week

Location = This is a remote/home-based role however occasional travel may be required

Contract = Permanent

Salary = £15,639.00 per annum (£23,458.50 FTE)

Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays, competitive pension scheme, birthday reward varying each year, enhanced maternity pay, buy/sell holiday schemes, cycle to work schemes, Perks at Work, Employee Assistance Programme (EAP) and lots more.

YOUR MAIN RESPONSIBILITIES:

• Respond to general queries and assist to resolve any issues that may arise, linking in with internal departments when necessary.
• Assist with the allocation of pairing SVP groups in England & Wales with overseas SVP groups.
• Provide clerical support to the National Twinning Committee, including taking minutes at quarterly meetings.
• Support the Manager in assisting to manage the portfolio of overseas programmes and projects.
• Liaise with the Finance Department on financial related enquiries and assist to resolve any issues.
• Be the main point of contact for SVP Members and Staff in relation to the overseas programme.
• Coordinate stories / articles for publication and liaise with the Communications department.
• Oversee and maintain the overseas social media channels.

WHAT YOU WILL NEED:

• A good level of English and Maths.
• Work experience in an office environment within an admin based role.
• A proven ability to take responsibility for a database.
• Strong experience of working in a customer service role.
• A high level of proficiency in using a database, Microsoft Office 365 including Outlook, Word and Excel.
• A drive and passion for the charity sector.

HOW TO APPLY:

If you feel you have the relevant skills and experience to fulfil this role successfully, please apply in the first instance with your CV. All suitable applicants will be sent a short application form to complete.

If you require any adjustments throughout your journey with us, please let us know.

Closing Date for CV’s = 29th December 2023

Deadline for Application Forms = 7th January 2023

Interviews = TBC  

We encourage early applications as we may close the listing early when sufficient applicants have been received.

ABOUT THE SVP:

The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.

About Us
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
We are now looking for an Administrative Support Officer to join our team on a full-time, permanent basis.

The Benefits

• Generous annual leave (25–30 days pa plus statutory days)
• Pension scheme (up to 13% contribution by the Foundation)
• Private medical insurance that includes dental, eye care and mental health (on completion of probation)
• Comprehensive training and development plan and dedicated budget
• Employee assistance programme
• Season ticket loan
• Cycle to work scheme
• Flexible working (part-time, home working, compressed hours, job share etc.)
• Volunteering opportunities (two days per year)

We’re committed to supporting every one of our team members to achieve their full potential as we understand that every single person working with us is vital to both our success and the success of the organisations we support. That’s why we prioritise your development as well as providing flexible working options and volunteering days. So, if you’re ready to engage with a variety of people and make a real difference, read on and apply today!

The Role
As an Administrative Support Officer, you will work with Lloyds Bank Foundation’s People and Communities team to coordinate, manage and monitor internal and external activities, working closely with the PA to the Director of Communities and support to the Communities Team.  The People and Communities team are working with six local areas to strengthen small community led organisations and find new ways of designing and resourcing services so that people facing complex issues get the support they need, when they need it and in ways that work best for them.

You’ll be an energetic and motivated member of the team, who is unphased by working to deadlines or under pressure and has a good eye for detail, enabling us to deliver our emerging programme of work with excellence.

You will act as a first point of contact for the team and will be proficient in handling enquiries and issues in a friendly, professional and efficient way. You will also have previous experience of organising and delivering multiple meetings/workshops simultaneously.

Additionally, you will:

• Provide administrative tasks to support the team
• Organise events, workshops and meetings
• Work with colleagues on communications such as newsletters and presentations

About You
To be considered as an Administrative Support Officer, you will need:

• Excellent written and verbal communication skills
• Strong organisational, administrative and prioritisation skills to work effectively on own initiative to resolve issues/enquiries and manage multiple tasks
• Excellent time management skills to plan and prioritise workload
• Impeccable attention to detail, organisational skills and ability to manage your own time and workload across a number of workstreams, delivering on deadline and on budget
• Commitment to equal opportunities and to tackling disadvantage and willingness to uphold the Foundation’s values in all areas of work

The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria.

If you are not able to use our online application system and you would like to apply in a different way, such as having the application form in a Word format or if you would like to submit your application as a video, please contact our HR team to explore this further. Please refer to our website for more information.

West and South West Wales

 Would you like to join a service that makes a difference to older people in Wales?  As a Regional Project Officer you will help meet the Community Assistance Project objectives by overseeing the regional delivery of services, supporting the Regional Volunteer Officer and working closely in collaboration with local partners.

About you:

· You will be able to work with others to deliver successful projects and services.

· You will have experience of recruiting, managing and working with volunteers. 

· You will have experience of establishing and maintaining productive collaborations. Be able to negotiate at a range of levels both in and outside the organisation

· You will have experience of networking. 

· You will have knowledge of Issues affecting older people in Wales and barriers to accessing support.

· You will have knowledge of local services in the public or voluntary sector.

· You will have knowledge of diversity of the cultures, environments and communities in which older people and carers live. 

If successful you will:

 1. In line with local arrangements, undertake the recruitment, support / supervision and mentor/buddy the volunteers, and ensure they have appropriate Disclosure and Barring Service checks.

2. Ensure all prospective volunteers are inducted with project partners and have all the relevant training required including all aspects of person-centred helping, safeguarding, equality and diversity and inclusion as per local arrangements. 

3. Supervise and oversee all case work undertaken by the volunteers in the region.

4. Receive referrals for the project in the region, matching volunteers to the person needing the service and work closely with other members of the project team to ensure a high quality, timely and responsive service is provided to all older people referred to it. 

5. Work with regional partners, develop opportunities and publicise and promote the Community Assistance Project, including promoting and cascading information, including real-life examples of positive intervention through a range of methods and with a range of stakeholders. 

6. Oversee the processing of volunteer expenses in line with agreed policy and procedure 

7. Maintain accurate and up to date records relating to all aspects of the service in the region to provide for the effective monitoring and evaluation of the project.

8. Support programme evaluation through surveys and questionnaires.

9. Make onward referrals internally or externally to provide a holistic support package for service users.

 Great to haves:

· Ability to speak Welsh (Desirable)

What we offer in return

· Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward

· Flexible Hours Working Scheme

· Employer pension

· Generous life assurance up to four times your annual salary

· Healthcare cashback plan

 How do I apply for this role?

 Please send your CV and a covering letter explaining how you meet the criteria for this role. Your application will not be considered without the covering letter. 

Additional Information:

Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age Cymru politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are looking for someone who is ready for a challenge and enjoys working with people to join us as a Stalking Initial Response Officer working 37.5 hours a week from our Ashford office. You will join our established specialist team who are focused on providing support for people who have experienced stalking and work in partnership with other agencies to keep people safe. This post is maternity cover and is fixed term however there is scope for advancement to other roles in Victim Support either locally or nationally.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution - Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Stalking Initial Response Officer, you will play a vital role in directly supporting all service users who may be affected by all types of crime. You will ensure the provision of individual structured, tailored resources and information to all service users ensuring they receive the required support to complete their journey through the criminal justice and legal systems to cope and recover from the impact of crime, helping people to move beyond the crime and access additional support services.

You will need:

You will have the skills to carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. An ability to work independently and prioritise a busy workload is essential.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

The organisation  

United for Global Mental Health was founded in January 2018. It exists to support and unite the global effort to promote good mental health. Through our campaigning, advocacy and financing work, we aim to create a world in which everyone, everywhere has someone to turn to in support of their mental health. Since 2018, we have worked with a variety of international and national partners to help us reach this goal.

The Initiative:    

The WHO constitution, as well as several UN declarations on human rights guarantee the right of everyone to the highest attainable standard of mental health, but legislation and policy on mental health in many countries currently fall short of laying the foundations to achieve this, and human rights violations, as well as accessibility issues, are particularly prevalent due to the prioritisation of institutional care over primary and community-based care and the existence of discriminatory legislation, such as the laws that criminalise suicide. It is these areas that UnitedGMH is keen to address as part of its new three year strategy moving forward. 

The Role: 

You have the opportunity to join this initiative, working as part of a global policy, advocacy and financing organisation that puts its national partners and persons with lived experience of mental health at the forefront of their advocacy efforts. You will work with the Policy, Advocacy and Financing Advisor and colleagues, to develop, coordinate, support and implement policy and advocacy projects including; influencing global, regional and national law and policy, conducting research, report writing, drafting policy briefs and positions, partnership building and management, supporting national partners with their advocacy and representing the organisation at online and in-person events, including at key global moments. 

You:

You have a proven track record in international health policy and advocacy with an eye for detail and an entrepreneurial spirit. Confident to work across the range of advocacy and policy activities you are flexible, competent and take initiative, and have a desire to learn and grow.  You are a true team player; able to take both responsibility in managing important projects and relationships and unafraid to take on essential tasks to support the team.  You have a passion for international development, law and policy and mental health.

Responsibilities:

• Partner Support: Help to build and manage partner relations with external stakeholders including national and global civil society, research institutions, governments, UN agencies, donors etc. Support them with their national advocacy and assist them in developing and managing national coalitions to advance their work at a national level. 

• Stakeholder relations: Support, and sometimes lead, engagement with key governments, the UN and other international organisations. As appropriate, directly engage and manage relationships with key decision-makers and global and regional advocacy organisations.

• Engagement of Persons with Lived Experience: ensure persons with lived experience of mental health conditions are provided opportunities to influence global and national policy through your projects 

• Grant and contract management: Support (and sometimes lead) the development of funding proposals for work on policy, advocacy and financing; track and report on grant deliverables.

• Policy, advocacy & financing strategies: Support and lead the design and implementation of policy, advocacy and financing strategies for UnitedGMH and in collaboration with, or for, a range of stakeholders.

• Policy reports and papers: Draft policy reports and papers to support high level influencing.

• Briefings, policy packs and influencing language: Preparing briefings, policy packs and influencing language for senior government officials, Ministers, and other decision-makers as well as national partners as required.

• Monitoring, Evaluation and Learning: regularly update UnitedGMH’s MEL system with relevant data and information around your projects

• Communications: Support the internal and external communication activities of the organisation and develop project-based communications plans.

• Funder profiles: Maintain updated profiles on key mental health funders.

• Events: Organise meetings, events (including side-events at key global moments), workshops and small gatherings of partners and other stakeholders.

• Represent the organisation: Speak on behalf of the organisation on your project areas at in-person and virtual events, webinars and conferences

Reporting to:Policy, Advocacy and Financing Advisor

Experience:

• You will have at least five years of experience working in country and/or global health policy, advocacy and/or financing for a UN agency, non-governmental organisation, think tank or decision-maker.

• You will have undertaken work related to public health and/or human rights and have a track-record of advocacy with policy makers, brief/report writing and research.

• A background in health, including mental health, either professionally or through lived experience. 

• Demonstrable experience of having worked on health legislation and policy in low- and middle-income countries, including drafting, reviewing and/or having been part of consultative processes at a government level. 

• Low-to-middle income country level experience engaging with different stakeholders – persons with lived experience of mental health conditions, governments, civil society, donors etc.

Skills:

• Project management and reporting.

• Networking and relationship management

• Ability to perform research and report writing 

• Monitoring, Evaluation and Learning.

• Grant Proposal Writing. 

• Ability to work as part of a team but equally a self-starter capable of devising and delivering work under your own direction

• Experienced in and thrive working in a fast-paced environment, with the ability to respond quickly and effectively to changing agendas

• Strong organisational skills to plan, meet deadlines and successfully deliver events 

• Ability to multitask and prioritise workload over short time frames

• Knowledge of foreign languages is desired but not mandatory.

• A good knowledge of Microsoft Office and other project management tools e.g., Trello, Google Suite, among others.

Qualifications:

• A degree in a relevant discipline (e.g. health, law, human rights) 

• Ability to work remotely and travel internationally

Application process

Ideally this role will be filled as soon as possible. Applications will be reviewed and interviews will be organised on an ongoing basis. Early applications are therefore encouraged. 

Job Title: Service Development and Evaluation Officer

Salary: £30,282FTE (£18,169.20 Pro Rata)

Working Hours:              Part Time - 21 hours per week - flexible to include Tuesdays

Location:  Home based remote working, UK based only

Benefits:   NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                   leave (24 days pro rata) plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.

Responsibilities:

Course evaluation: 

· Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   

· Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.  

Research Design: 

· Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  

· Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

· Select the most appropriate quantitative or qualitative methods to collect analyse and report data 

· Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.

· Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.

Reporting 

· Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   

· Communicate parent insight and contribute to monthly reports for directors. 

· Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.

Data Collection 

· Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 

· Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 

· Use qualitative and quantitative methods to gain insight about our services to inform development work.

IT 

· Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please visit our website and refewre to the description and further information

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website at NCT.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day