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Community supporter care officer jobs in birmingham

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Pathfinders Neuromuscular Alliance, Remote
£35,000 - £39,000 per year
Posted 2 weeks ago Apply Now
Closing in 6 days
Birmingham Women's and Children's Hospital Charity, Birmingham (Hybrid)
£30,869 - £33,294 per year
Are you an experienced PR professional who is looking to use your skills to make a real difference?
Posted 1 week ago Apply Now
Birmingham Hospice, Birmingham (Hybrid)
£37,627 - £41,363 per year
Posted 2 weeks ago
Closing in 6 days
TACT, West Bromwich (Hybrid)
£26,854 per annum (increasing to £29,838 in 18 months) + £750 per annum Homeworking Allowance
Posted 2 weeks ago
Family Action, Ladywood (On-site)
£37,211 - £41,518 per year
This is an exciting opportunity to support the coordination of an Early Help Service
Posted 3 days ago
Closing today at 23:30
The Akshaya Patra Foundation UK, Remote
£60,000 - £70,000 per year
Play a pivotal role at Akshaya Patra UK, leading finance, operations and programmes to fight child hunger in the UK and India.
Posted 2 weeks ago
Closing in 6 days
Working Options in Education, Remote
£32,000 - £35,000 per year
We're looking for a team player to balance our need for growing & sustaining our volunteer base, while maintaining a high-quality experience
Posted 1 week ago Apply Now
QuarterFive Fundraising Recruitment, Remote
£75,000 - £80,000
Posted 1 week ago Apply Now
Birmingham and Solihull Women's Aid, Birmingham (On-site)
£33,440 per year pro rata (£22,595.03)
Posted 4 days ago
Page 2 of 3
Birmingham, West Midlands (Hybrid) 0.29 miles
£25,593.4 per year
Full-time
Permanent
Job description

Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits  

Remote Birmingham (remote with some hybrid working)  

Contract: Permanent,  Full time, 35 hours per week (rota basis including evenings and occasional Saturdays). 

Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives. 

About the Role 

As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions. 

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser. 

Your key responsibilities will include: 

· Support clients in creating budgets and gathering financial information 

· Maintain accurate records and appointment systems 

· Communicate empathetically and clearly with clients and colleagues 

· Ensure compliance with GDPR and internal quality standards 

About You 

Our ideal candidate will bring: 

· Strong verbal and written communication skills 

· Empathy and understanding of client needs 

· Proficiency in Microsoft Office and remote working tools 

· Attention to detail and good numerical skills 

· Experience in a customer service role 

Don’t worry if you don’t meet every requirement — if you’re excited about the role, we’d still love to hear from you. You may be the right person for this job, or for another opportunity with us. 

What We Offer 

We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. The majority of our three-week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too. 

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Flexible hybrid working arrangement 

· Generous life insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme 

· Working outside the UK (up to 30 days in a 12-month period) 

· Free on-site gym 

· Enhanced maternity pay 

· A birthday voucher to celebrate your special day 

How to Apply 

We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer. 

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them. 

Important Information 

We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible. 

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page. 

Our Commitment to Inclusion 

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. 

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds. 

Posted by
IRIS Recruitment View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 30 October 2025
Closing date: 16 November 2025 at 23:30
Job ref: MAT1151142
Tags: Advice / Information