Charity and Business Support Officer

ABOUT FARA

We have an exciting opportunity for a Charity and Business Support Officer to join FARA supporting the FARA UK CEO and the FARA Enterprises Managing Director.

FARA Foundation was started 30 years ago by Jane Nicholson, driven by the sight of the appalling images of neglected and starving children in Romania’s state institutions, in the wake of the fall of Ceaucescu in Romania. In the thirty years since its foundation, FARA has cared for over 10,000 beneficiaries in Romania, transforming lives and giving hope of a better future to children and families living in severe disadvantage.

OUR VISION, MISSION AND VALUES

Our Vision is of a world in which everyone can live with freedom and dignity in a loving, protective environment, experiencing fulfilled lives whatever their ability.

Our Mission is to transform the lives of the most vulnerable and disadvantaged children, youth and families living in Romania’s poorest communities.

Our Values underpin all our work and are shared by all those involved in carrying out our mission both in the UK and Romania.

FARA strives to build a just society serving the common good, based on Christian values of love, justice, dignity and respect, welcoming people of all faiths and none.

Our Values

We act with kindness and compassion.

We respect the human dignity of every person.

We believe in practical hands-on care.

We strive to build a just society.

We responsibly collaborate across all sections of society.

We strive to be a best practice organisation.

About the Role

We have an exciting opportunity for an experienced administrator to join the FARA Foundation at this pivotal time. This critical new role for the organisation will play a key role in the smooth running of the charity and its trading arm.

We are looking for someone who has experience of working in an administrative or executive assistant role previously who is keen to develop these skills further in a varied and important role. This post will need to work closely with the CEO and Managing Director daily ensuring that work is delivered to a high standard and in a timely manner. With great interpersonal skills, you will be willing to develop effective working relationships with trustees, staff, external suppliers, and fundraisers.

With a desire to make things run effectively and smoothly you will be able to plan and organise work while having a high degree of motivation and good time management.

This role requires a clear and confident manner, excellent written and spoken communication skills and the successful applicant will need to demonstrate specific skills in writing and using spreadsheets to present data.

We are looking for someone who is flexible and adaptable with the energy and enthusiasm to take on this role to help drive our charity forward. 

This role will start on £25,000 rising to £26,000 after successful completion of the probation period. 

What we offer

• Internal policies and procedures training and support throughout your employment
• Employee assistance programme
• 28 days holiday inclusive of Bank and public holidays
• 50% staff discount on the majority of goods
• Pension contributions
• Loyalty and team effort rewards

The Royal Air Force Benevolent Fund is the leading welfare charity supporting current and former members of the RAF, their partners and families, providing practical, emotional and financial support, whenever they need us. 

We are looking for an exceptional community and challenge events fundraiser with the skills and experience to further develop our fundraising in South England. You will be responsible for raising income through existing networks of supporters, volunteers and building new relationships within the RAF, community groups and local business.

To be successful in this interesting and rewarding role you’ll need to have:

• proven experience of exceeding fundraising targets
• strong networking skills and the ability to quickly build relationships
• the ability to influence and motivate people to support us
• passion and commitment to make a difference

You must have proven community fundraising experience, you will also have initiative, flair and enthusiasm for the work of the RAF Benevolent Fund.  Knowledge of the RAF or the military or of military charities would be useful.

The role is primarily community based in Greater London. When not in the community the role is based at the Fund’s London HQ. The role requires travel around a large geographical area and overnight stays away from home as well as working evenings and weekends at events when required  Any successful candidate for this role will need to be DBS checked.

A detailed job profile is available below and on the Fund’s website. For an informal discussion about the role please contact Michelle Jeffcott, UK Community Fundraising Manager.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and providing examples of how you meet the person specification to, Pete Thompson, Head of HR.

The closing date for applications is Midday on Monday 31 January 2022. Please note that interviews will be held via a video conferencing platform early February.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 10810090).

About the Role

40 Hours per week (12 hour shifts, 4 days on, 4 off, 4 nights on, 4 off)

Urgent Care Mobile Responders are responsible for the provision of high quality and effective clinical care to the community. You will be responding to a wide range of situations including medical emergencies, fall response calls, high category emergency incidents and other allocated operational activities commensurate with your role. You will drive a range of vehicles provided by SJA under both emergency and non-emergency conditions as required.

As Mobile Responder at St John Ambulance, you will attend to patients and service users within the care of SJA in accordance with policies and procedures. You will provide treatment and care up to your agreed clinical scope of practice and customer requirement.

This role can be based in the following locations: 

• Erith
• Belvedere
• Eltham
• Crayford

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About you

To be successful in this role, you will have significant experience providing care to patients in a variety of settings. You will have a minimum of 2 years driving experience and must hold a valid UK Licence with no more than 6 penalty points. Having a Level 2 ambulance driving qualification or ACA Certificate would be highly beneficial.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
• Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: To be confirmed

Application Review Date: 28 February 2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered

Working alongside key partners i.e. existing services, third sector organisations, community groups and individuals, you will support the building of connected and caring communities that can better support bereaved people.  Each Community Development Officer will develop and drive the Connecting Communities project, funded by the Co-op, in a specific geographical location.

The ideal candidate will have community development experience and will be confident in working ‘on the ground’ in a community. They will have excellent communication and listening skills and be able to communicate with a diverse range of people. The role requires flexibility in the working hours and willingness to travel widely within the specific project location. 

Applicants would benefit from living locally due to the travel requirement for the role.

We’re pleased to be working with fantastic charity that provides financial, practical, and emotional, advice and support to its client group. This wonderful charity is looking for its next Supporter Engagement and Events Officer. Working closely with the Development Manager, you will lead on a portfolio of events, creating and delivering content. You will manage a range of supporters including individual and corporate businesses.

You will be responsible for the management and the coordinator of their volunteer programme, ensuring that volunteers are engaged through regular communication. You will inspire and support volunteers to coordinate fundraising and awareness events. You will contribute to raising income from new and existing fundraising streams, such as corporate sponsorship, individual giving and events.

You will have:

• Excellent communication skills, with the ability to present to a range of audiences
• Project management skills
• Knowledge and interest in fundraising landscapes
• Strong administration skills
• Volunteer coordination/ management skills
• Proactive and positive attitude

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Prospectus are delighted to be working with a fantastic charity who fund research to cure, treat and prevent Diabetes to recruit a part time (3 days per week) Supporter Care Officer.

This role will be responsible for recording income received through all sources as well as various other duties including but not limited to:

- Manage the regular giving and direct debit mandates including following up missed payments and cancellations to minimise attrition.

- Steward and thank supporters directly for all individual donations made via the website, post, phone, or through online platforms including Facebook. Where necessary, work collaboratively with fundraising teams to ensure the correct team member is promptly notified of all fundraising gifts received and ready for thanking.

- To act as first point of contact for supporters, taking calls, responding to emails, managing the email info box and shop box on behalf of the organisation, directing queries to the appropriate team member where necessary.

- Preparing letters to supporters e.g. thank you letters, mail merges and updating these letters on a regular basis with relevant content.

Occasional travel into the London office may be required, please consider your commute before applying.

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role.

The role

Crohn’s & Colitis UK raised over £6 million this year. Our Supporter Engagement Team provides exemplary customer care to every donor, fundraiser, member and supporter, ensuring that they feel valued and are thanked in an innovative, tailored and appropriate way. As we continue to grow our income our customer care processes will become increasingly important. Stewardship of our growing community will be vital to our success as we keep donors, fundraisers and members engaged in our work and motivated to continue to support us.

Your role will be to engage and inspire through the provision of the highest-quality supporter journeys. You will be creative and innovative in delivering tailored stewardship to encourage repeat support and commitment from members of our community. Your supporter engagement activities are integral to achieving our strategic Income Generation priorities, including raising funds from supporters through exceptional standards of customer care, using high quality information, continuous learning and the development of our supporter care services. As a team manager, you will develop and implement excellent internal processes to ensure supporter stewardship and donor management is robust, consistent and of the highest quality.

About you

You will: 

• be a talented, experienced supporter care professional, adept at building strong relationships fast.
• have the ability to multi-task, be organised, diplomatic, and value collaboration with colleagues and connection with supporters.
• be an experienced manager with the ability to mentor and coach your team.
• be familiar with developing motivational communications via letter, email, social media and telephone in order to inspire and engage audiences.
• have experience of implementing highly impactful stewardship techniques.   

If you like the sound of this position and think you have what we are looking for then it would be great to hear from you.

The future

The charity is at a really exciting point. We are in excellent financial health and moving to a new strategy which will give you the chance to put a personal stamp on the actions we are taking to improve the quality of life for people with Crohn’s and Colitis. 

Every year hundreds of people, families, groups, fundraise and volunteer for CALM. Our public fundraising has grown from £650k to £3m (end of financial year 2020/21) in the last five years, and we have thousands of donors and supporters who we work with annually. At least a quarter of our supporters have lost someone to suicide, and for many fundraising for CALM is part of their bereavement journey and a way of remembering a loved one. This understanding sits at the heart of all our interaction with our supporters.

This Fundraising Officer role joins an experienced team working at CALM to care for our individual donors and our community fundraisers. Reporting into one of our fundraising managers, time will be split between administration of donations and community fundraising, and managing relationships with funders and donors. The individual should be passionate, diligent, and want to make a real difference to our supporters’ lives. Whilst previous experience in charity or fundraising could be useful, it’s not essential.

Why choose CALM?

• Unlimited annual leave

• Nine day fortnight where you will be paid for a full-time role, but every other Friday is a non-working day

• 6% employer pension contribution

• Healthcare cash plan

• Wellbeing and health support including 1:1 counselling sessions

• Progression opportunities within the business where and when appropriate

This role will:

- Work as part of the supporter care supergroup to give all CALM supporters the best experience possible

- Ensure accurate supporter data is maintained 

- Provide support to a wide range of fundraisers

- Work with supporter care supergroup to share best practice in supporter care, with particular focus on public fundraising

- Support on delivery of projects relating to community fundraising and individual giving and challenge events as required

- Work across various income platforms to ensure pages and donations are correctly coded

- Run regular mailings to supporters

- Work with manager to develop and improve supporter journeys

- Represent CALM at events as required

- Support on the maintenance of relevant pages on the CALM website

Love Dogs? Are you customer focused? Do you want to make a difference?

We are looking for a Community Fundraising Assistant to help us give our wonderful supporters the best possible experience.

Dogs Trust is the largest dog welfare charity in the UK and last year we cared for over 9,000 dogs in our network of rehoming centres across the UK and Ireland. Our mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. At Dogs Trust no healthy dog is ever destroyed.

The amazing work that we do would not be possible without the generosity of our supporters. The Community Fundraising team maintains relationships with all individuals and groups who support Dogs Trust through  challenge & sports events and fundraising in their community. 

In this varied and interesting role, you will assist the team in all aspects of stewardship and development of relationships with our supporters. This will involve maintaining accurate records, managing the team inboxes, and working closely with different internal teams at the charity to make sure we can deliver great supporter service.

You will also play a crucial part in the development and delivery of various events,  managing stock levels, re-ordering items as required and maintaining a relationship with our fulfilment agency.

With experience a in fundraising, supporter services, or  customer service role you will be a skilled communicator and have an ability to prioritise and manage several different projects at once.

You will be expected to attend events on some weekends and evenings, with occasional overnight stays.  Some travel will require driving a Dogs Trust car, so holding a driving license is desired, but not essential.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for multiple ‘Supporter Relations Assistant’ positions on a fixed-term basis (with the possibility of becoming a permanent role) to join its Corporate Services division. To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the Raisers Edge database whilst delivering excellent supporter care. This will include processing donations, updating and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date. Tasks also include dealing with complaints, enquiries, sending receipts etc.

The successful candidate must have or be:

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner/general customer service
• Experience of working with sensitive information
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 11/02/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

An exciting opportunity has arisen to join our Supporter Care and Database Team at Terrence Higgins Trust.

We are seeking a friendly and experienced Supporter Care professional to assist with the day to day function of the team focusing on providing supporters with a personal and positive experience .This role will involve demonstrating strong interpersonal skills whilst showcasing confidence working with databases and varied processes.

We pride ourselves on our personal touches and genuine appreciation for the supporters who make our work possible.

This role will work closely with the Supporter Care Officer and report into the Database and Analysis Manager.

This is an exciting time to join Terrence Higgins Trust, as we work towards ending HIV transmissions in the UK by 2030, as well as supporting people living with HIV and ensuring good sexual health for everyone in the UK. Our supporters are at the heart of this, and this role is a vital link between our community of supporters and the work they make possible.

The Royal Marsden Cancer Charity raises money solely to support The Royal Marsden, a world-leading cancer centre. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

It is an exciting time to join The Royal Marsden Cancer Charity as we have recently entered a new strategic period. Along with funding an existing world-class programme of research, treatment, and care, we are also raising the remaining millions to build the Oak Cancer Centre at The Royal Marsden in Sutton. This new centre will provide radical new solutions for the research and treatment of cancer.

Our Community Fundraising Team support community groups, schools, local companies and individuals with their fundraising events and activities. This role will play an important part in the engagement of community supporters.

You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be ambitious and proactive and relish the opportunity to support the Charity to achieve its ambitious goals.

We are seeking a Community Engagement Lead to join a small, dynamic team by supporting our vision: To be known and respected by everyone living or working within reach of our services who may become affected by cancer. You will support the Information and Support Services Manager in raising the Mulberry Centre’s profile through community engagement and raising awareness about the signs and symptoms of different types of cancer and ways in which people can adopt preventive measures. 

The Community Engagement Lead will deliver a targeted information community engagement service in Hounslow and Richmond, and surrounding boroughs. They will develop user engagement within the Centre and in the local community. Part of the role will require you to develop and maintain relationships with key stakeholders both internally and externally. The Community Engagement Lead will look at ways to increase the footfall in the Centre through community engagement and with hard to reach groups such as men and minority and vulnerable groups. 

This vital role will suit an enthusiastic and dynamic person who has excellent communication skills. 

The ideal applicant will have the ability to work with people and have experience in presenting to individuals and groups of people and organise a wide range of community engagement events. You will need to be compassionate and empathetic individual striving to make a difference to people affected by cancer. The Community Engagement Lead will be at the forefront of our client-based services and need to be self-motivated and have a positive and flexible attitude.

Location: Flexible with frequent visits to London office.

Salary: £65,000 per annum.

Contract: Permanent, full-time.

St John Ambulance, the volunteer-led health and first aid charity which responds to emergencies and supports and saves lives, is seeking a Head of Supporter Acquisition and Engagement to help deliver big ambitions to grow income and engagement.

St John Ambulance is a significant and complex charity, turning over £100m annually with social enterprise income streams from commercial first aid training, ambulance and other NHS support, and event cover as well as other sources of income in addition to fundraising.

This role will involve leading the organisation’s largest fundraising income streams and the implementation of audience-focused fundraising campaigns that deliver long-term sustainable income and mutually beneficial relationships with supporters.

It will include collaborating across St John to support the implementation of a developing experience strategy which highlights the wide range of opportunities to deepen relationships with the public and those already connected to St John, whether as a delegate of a First Aid course, a parent of one of the charity’s badgers and cadets units or a volunteer who is giving up their time to help.

The charity is seeking candidates with a strong background in using a data-led approach to fundraising and planning to help them prioritise which exciting new opportunity to test first.

You will have extensive experience of achieving or exceeding income targets of over £5milliion through managing fundraising programmes including individual giving, digital fundraising and legacy programmes in the voluntary sector. You will have led, inspired and motivated large multifaceted teams and you will have outstanding interpersonal and communication skills, combined with a compassionate and emotionally intelligent leadership style.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

CLOSING DATE: 9am (GMT), Monday 31st January.