Community supporter care officer jobs in Enfield, greater london
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Job Purpose
The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to client’s properties for support.
Key Tasks
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Act as the first point of contact for all referrals over the weekend across both hospitals.
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Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
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Enter referrals on to AUKEL’s case management system Salesforce in accordance with GDPR guidelines.
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Allocate referrals to Hospital to Home Outreach Workers using tech available Field Service App, training will be available.
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Collect feedback from service users and upload to case management system.
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Deputise for the manager at discharge planning and other meetings as required.
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Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.
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Work collaboratively with other agencies providing support services.
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to prevent unnecessary readmission to hospital.
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Plan and develop person centred interventions to provide short term support for people after hospital discharge.
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Deliver the front-line support services over the weekend such as:
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Undertake home visits to service users pre- and post- discharge to support safe and timely hospital discharge.
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Provide welfare checks to monitor service users’ wellbeing during post-discharge period.
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Deliver practical, person-centred support during visits, including shopping assistance and other essential tasks to aid independent living.
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Identify and respond to risks within the home environment, escalating concerns where appropriate
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Provide occasional cover for the A/L of other Project Officers
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Supervise, support and develop HHOWs and volunteers in your service.
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Liaise with the handyperson service about referrals and jobs for service users.
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Ensure HHOW are resourced to sign post service users to other services when the home and settle service intervention ends.
Administration
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Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
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Allocate referrals to HHOW using tech available Salesforce ‘Field Service’ App.
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Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
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Ensure service user feedback questionnaires are sent at the end of each intervention and record returns.
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Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
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Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
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Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
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Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
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Liaise with contractors to arrange deliveries and works to service user’s homes.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
Caritas Social Action Network
Policy and Public Affairs Officer (maternity leave)
Location: office in London, with mostly working from home, regular travel in England and Wales, and rare travel overseas.
Contract: full-time, to cover a team member’s maternity leave
Salary: £30,00
Closing date: Monday 13 July at 12 noon
Interview date: Thursday 16 July in person, in London
CSAN is the official agency of the Catholic Bishops’ Conference tackling the root causes of poverty and injustice affecting people who live in England and Wales. We’re facing a steep rise in poverty and significant pressures on social, economic and church resources. Currently, the Church is called to raise a prophetic voice against poverty and the rhetoric of division and work for the building of a more just society.
Over the last 20 years, CSAN has built up a network of 50 diocesan and direct service charities with a combined annual spend on social mission estimated at £400m, excluding the work of schools and religious congregations. Our members build up local community life in diverse ways, and many of them support individuals in difficulty, including with housing, prison and detention, social isolation, ill-health, violence, disability, employment, care, therapeutic and welfare support.
The key responsibilities of the post are:
1. To scan the social policy environment to capture developments in legislation, consultation papers and Bills relevant to the Caritas network for the purpose of comprehensive tracking and briefing.
2. To deliver an effective programme of Catholic advocacy and political campaigns that contributes to the common good, with particular attention to the priorities of the dignity of workers, child poverty, social care and end of life; supporting and connecting well with the team’s other activities, and where possible with the CSAN membership’s priorities,
3. To draft campaign and advocacy materials for the range of media channels used by CSAN and support the CEO in engaging with the press and approaches from campaigning organisations including contributing to CSAN’s social media networks.
4. To provide admin support and contribute to CSAN’s Alliances as required, especially the Advocacy Alliance and the Criminal Justice Alliance with information and education on policy and legislation.
5. To ensure that our advocacy is consistent with the Bishops’ understanding of the Church’s role in society and supports the priorities of the Bishops’ Conference, especially the Department for Social Justice.
6. To act as a conduit of information and communication between the Bishops’ Conference and the CSAN members, under the guidance of the CEO, assisting CBCEW where possible in gathering information and the lived experience of poverty.
7. To develop and contribute to practice materials for the network, especially in the areas of campaigning, advocacy, social policy and formation for mission.
8. To oversee monitoring of the Catholic press and relevant wider networks for relevant articles, developments and campaigns.
9. To support the general work of CSAN as required by the CEO, including leading in the development and organisation of the charity in specific areas subject to skills and experience.
The work of the small national team requires a high level of integrity and teamwork, respect for and capacity to navigate complex civil and church contexts at pace, and a stable commitment to personal formation and training. Our Policy and Public Affairs Officer (maternity leave) will bring a professional track record of relevant research and analysis, production of compelling communications, and diligent administration. A satisfactory basic DBS check and references are required.
CSAN is a member of Caritas Internationalis, one of the largest humanitarian networks in the world, with national agencies in over 160 countries, and among the most successful examples of organised Catholic social action in modern times.
Digital Officer
Hybrid working: This role is hybrid with a minimum of 2 days per week at the London office when opened, and visits to services as required.
Are you a creative, results-driven fundraiser with a passion for growing supporter engagement?
Join Shaftesbury as our Digital Officer and play a key role in bringing powerful stories to life, connect with audiences in meaningful ways and inspire people to support our work.
This is more than a digital role – it’s your chance to use creativity, data and digital innovation to build communities, spark engagement and drive real impact.
About Us
At Shaftesbury, we believe everyone deserves the opportunity to live a full and flourishing life. Guided by our core values—Open, Enabling, Inclusive and Courageous—we deliver high-quality disability services across adult care, children’s care and education.
We are committed to going the extra mile—creating opportunities for people to thrive, achieve independence, and feel part of their community.
The Role
As a Digital Officer, you’ll play a central role in growing and engaging our online audience across social media, email and digital campaigns. You’ll manage day-to-day activity across our social channels, creating compelling, on-brand content that resonates with supporters and reaches new audiences.
Key responsibilities include:
- Plan, schedule and deliver a steady stream of high-quality content across social media channels
- Actively build and nurture our online community
- Leading our email communications, creating and optimising campaigns that drive engagement, fundraising and long-term loyalty
- Use data and insights to test, learn and continuously improve performance across channels
- Work closely with colleague across the charity
- Support campaigns, events and contribute fresh ideas
- Stay ahead of digital trends
✅ What We’re Looking For
- Be creative and a digitally savvy communicator who knows how to turn ideas into engaging content
- Hands-on experience managing social media channels with a strong understanding of what works across different platforms
- Confident in creating a range of digital content
- Comfortable diving into analytics, using data to refine your approach and maximise impact
- Experience of email marketing and understand how to create campaigns
- Organised, proactive and detail focused.
What You’ll Get in Return
We recognise that our people are our greatest asset—and we’re committed to rewarding your impact:
- Recognition & Reward – including vouchers up to £50
- Excellent training and development opportunities
- Generous annual leave – 25 days + bank holidays (rising to 28 days + BH)
- Pension scheme
- ❤️ Death in service scheme
- Employee Assistance Programme
Why Join Shaftesbury?
Because every interaction, every connection, every opportunity—we create adds up.
From friendship to independence, from challenges overcome to new experiences, we believe it’s the sum of many things that makes life meaningful. At Shaftesbury, you’ll be part of a team that empowers people to take part, contribute and be valued.
️ Our Commitment
Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.
What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.
Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.
Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
✨ Ready to make your mark and drive real change? Apply today and help us build a future where everyone can thrive.
The client requests no contact from agencies or media sales.
Please note this is a 12-month fixed term position.
Supporting the Senior Analysis Officers, the Date Reporting & Analyst Officer role helps us to provide and maintain comprehensive reporting and analytics for the Income Generation team at Battersea.
Additionally, as Battersea continues the process of migrating to a new CRM (Salesforce), this role will be crucial for helping us support the fundraisers’ reporting needs during the first few months after Go-Live.
By joining our team, the successful candidate will play a key part in enhancing our data capabilities and supporting our mission to be there for every dog and cat.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 2nd July 2026, 11.59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): Candidates who pass the initial shortlist will be invited to perform a skills test (w/c 13th July 2026). First round interviews will be held w/c 20th July 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We’re seeking a senior media and PR officer – policy, campaigns and public health to join our talented and ambitious media and PR team for six months. Supporting the delivery of annual media plans for these areas of work, you’ll leverage our position as leading experts on breast cancer to secure media profile that increases our influence, engagement and support among target audiences, championing the needs of people affected by breast cancer, engaging key policy decision-makers and the NHS through our change-making campaigns and calls to action, and communicating our vital breast health awareness and health information and messaging to key stakeholders and the public to help make change happen now.
This role is a fixed term contract until end of February 2027.
About you
You’ll be great at building trusted and influential relationships across internal and external contacts up to a senior level including colleagues, journalists, contacts at stakeholder organisations (such as NHS and NICE), people affected by breast cancer who support our work, and celebrities and influencers who support Breast Cancer Now.
With an understanding and passion for policy, campaigns, and public health you’ll draw on your experience of working across health communications and/or media/PR environments to digest and distil complex and sensitive information into compelling media copy, with an eye for spotting proactive and reactive media opportunities to secure impactful profile.
Used to working in a fast-moving environment, you’ll work at pace without compromising quality of work and working closely with the senior media and PR manager – policy, campaigns and public health to effectively handle multiple tasks and meet deadlines to amplify the charity’s share of voice as a determined leader, driving progress and changing the future for anyone affected by breast cancer.
Effective at working independently, you’ll also be a team player who works closely with and contributes to the wider success of the media and PR team.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
If you’ve any immediate questions please contact us.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Friday 3 July 2026 9am
Interview dates Wednesday 15 and Thursday 16 July 2026
The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes.
This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.
You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.
Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)
Salary: £25,600 pro-rata (£32,000 FTE)
Key Responsibilities:
Financial
• Deliver or exceed agreed income targets across community and challenge event fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.
Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.
Management
• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.
Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.
• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.
Reporting
• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.
How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description.
Closing date: Monday 13th July 2026 at 5pm
Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.
Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.
If appointed, an enhanced DBS check will be required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Legacy Officer will lead the delivery and development of St Luke’s legacy fundraising programme, taking ownership of one of the hospice’s most critical income streams. Reporting to the Head of Public Fundraising, the role will focus exclusively on growing legacy income through strategic marketing, supporter engagement and stewardship, pipeline development and internal advocacy. The post holder will be responsible for the day-to-day management and continuous improvement of the legacy programme, using insight and best practice to maximise long-term income while delivering an outstanding supporter experience.
What you’ll be doing:
- Leading and developing St Luke’s legacy fundraising programme
- Planning and delivering multi-channel legacy campaigns
- Managing Free Will Writing initiatives and legacy events
- Building strong relationships with legacy supporters, pledgers and professional partners
- Developing engaging supporter journeys and stewardship communications
- Monitoring pipelines, income forecasts and campaign performance
- Acting as an internal advocate for legacy giving across the organisation
- Ensuring all activity complies with fundraising regulations and GDPR
We’re looking for someone who brings:
- Experience in legacy fundraising, direct marketing or supporter led fundraising
- Excellent relationship building and communication skills
- Strong copywriting and storytelling ability
- Confidence using CRM systems, data and reporting tools
- Strong project management and organisational skills
- Sensitivity and empathy when working with donors and bereaved families
- Knowledge of fundraising regulations and data protection requirements
- A relevant fundraising or marketing qualification is desirable but not essential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Member and Supporter Experience Officer (summer placement)
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London. London attendance on Tuesdays)
Duration: 3 months (2 July – 6 October)
Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.
*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.
Key responsibilities
Supporter Engagement
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Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
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Escalate complex, safeguarding and complaint-related enquiries appropriately.
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Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
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Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
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Process and manage in-bound financial payments in an accurate and timely manner
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Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
Data integrity and CRM Management
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Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
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Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
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Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
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Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.
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Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
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Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Other
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Undertake such other duties as may be reasonably required of the post.
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Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
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A high standard of organisational, interpersonal and communication skills.
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An excellent telephone manner.
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An ability to maintain high levels of accuracy at all times.
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Ability to adapt style, tone and content to provide a tailored service to supporters.
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Ability to show initiative and determination to investigate and solve complex enquiries.
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Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
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Experience of working in a busy customer/supporter service environment.
Personal Attributes
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A team player, develop collaborative, strong and effective working relationships.
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Empathetic and patient, with a genuine desire to help members and supporters.
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Positive and professional attitude.
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Proactive and self-motivated with the ability to work independently.
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Adaptable and flexible in a fast-paced environment.
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Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Are you an enthusiastic fundraiser who is looking for a rewarding role where you interact with generous supporters?
We're looking for a Community Fundraising Officer, based at our rehoming centre in Harefield, West London, to promote the work of Dogs Trust to key audience groups and deliver excellent customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.
What does this role do?
As Community Fundraising Officer, you’ll:
- link the rehoming centre with supporters in the local community, developing relationships with local individuals, businesses, community groups and clubs,
- feed into various income streams through these relationships, identifying prospects in the community and develop a pipeline of future donors and legacy donations,
- steward existing and potential donors, always providing them with a seamless supporter journey, ensuring they have a clear understanding of the work we do and feel motivated to support our meaningful local work,
- organise supporter events, talks and tours both onsite and externally.
- completing all administration related to donations to the centre, including thanking and banking.
Interviews for this role are provisionally scheduled for week commencing 6th July 2026, and will take place at our rehoming centre in Harefield.
Could this be you?
To be successful in this role, you’ll need some community fundraising experience, with the ability to build connections and connect with the local community. To do this, you’ll need excellent communication skills and be able to confidently approach and interact with supporters. While you’ll be a key part of the rehoming centre team, you’ll be regularly be working independently, so strong organisational skills and a proactive approach is essential.
This role is based at the rehoming centre, and the post holder will spend lots of time in the community meeting supporters. The working pattern is typically Monday and Tuesdays, but flexibility is required and is likely to involve some evening and weekend work, depending on the nature of the work.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Overview
Charlton Athletic Community Trust (CACT) is a pioneering charity aiming to improve the health, wellbeing, educational attainment and employability skills of the local community.
CACT are seeking two enthusiastic, knowledgeable and experienced individuals to deliver a Department for Work and Pensions (DWP) Flexible Support Fund employability programme, focusing on 16–24-year-olds living in Greenwich and Bexley who are Not in Education, Employment or Training (NEET). In collaboration with the DWP, CACT Employability Officer/s will design and deliver a ‘Youth Hub’ offer to support and guide young people to into Education, Employment or Training opportunities.
Job Purpose
· To work as a member of the ‘DWP Youth Hub’ project team to engage and enable young people to reach their full potential with education, training and employment opportunities.
· The project will provide one-to-one mentoring sessions with wraparound support.
· The postholder will identify and recruit a caseload of young people to support into and sustain their engagement in Education, Employment and Training.
· The programme will provide an opportunity for young people not in education, training or employment in Greater London area to access training and work experience to enable them to attain the skills and confidence to gain employment.
· The post holder will have a broad range of experience in building relationships with individuals from a range of backgrounds, alongside an ability to build and maintain relationships with employers.
· The post holder will co-ordinate and deliver one to one and group coaching sessions. Sessions will address essential skills for employment and provide practical support, interview coaching, careers information and guidance.
· The post holder will facilitate and / or signpost to wellbeing workshops and physical activity sessions to develop improved mindset, healthy lifestyles, mental health and self‐care. Working with multi-agency partners the post holder will seek to identify the barriers that have prevented young people from engaging in education and employment and help them to develop strategies to overcome these challenges
Key Responsibilities (but not limited to):
· To provide one to one and group employability coaching sessions; in the community and online, enabling participants to identify, assess, and address barriers to engaging with education, employment, and training, as well as sourcing the most appropriate support.
· Work with young people to understand their strengths and develop person centred, targeted plans to help them achieve positive outcomes. Create individualised progress plans, which include identification of the wraparound support that needs to be provided (e.g., support to access housing or mental health services).
· Work closely with community groups and agencies such as Skills Academies Hubs, Local Integration Hubs, Job Centre Plus, to identify and recruit young people that would benefit most from the programme.
· Support a caseload and develop, contribute to, and deliver interventions to engage young people in education training and employment.
· To develop relationships with a broad range of internal and external stakeholders to ensure that a suitably diverse life skills and employability offer that meets young people’s needs and abilities.
· To work with local key worker support service to address any barriers to inclusion for young people they are working with.
· As required contribute to multi-agency planning and assessments of young people
· To identify meaningful work placement opportunities for young people internally and externally through partnerships with local businesses, and to manage and support work placements through work placement visits
· To maintain oversight of young people participating in work placements to help them settle in, meet the expectations of their employer or training / education provider, perform at their best, and achieve their action plan goals.
· Regularly review and monitor the progress of young people on the programme and guide interventions / wraparound support.
· Maintain a record of distance travelled which demonstrates how far the participant has travelled since joining the project, for example, in terms of personal development, increased confidence, and greater levels of motivation.
· To maintain a working knowledge of education, safeguarding and effective practice in supporting young people into education, training and employment.
· To hold knowledge of the regions in which we work to maintain an up to date working knowledge of education and training providers and employers locally and ensure that young people are referred and supported into appropriate EET provision.
· Compile and submit all required monitoring to colleagues and the DWP on progress of those young people they are working with. Maintain full and accurate case records within appropriate timescales using the case management system.
· Attend training events, supervision meetings and other team, formal and informal meetings as required to contribute to professional, service and self-development.
· Support young person feedback mechanisms in the design of activities and in the continuous improvement of the project.
· To ensure good quality case studies and stories are shared with colleagues to support the promotion of the programmes.
· Fulfil other duties such as are required from time to time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a motivated and personable Philanthropy & Development Officer to join our Income Generation team at Isabel Hospice. This is an exciting opportunity for someone who enjoys connecting with supporters, developing partnerships, and helping to grow income that directly supports compassionate hospice care across Hertfordshire.
Working closely with our Corporate Partnerships Manager, you will help develop income from major donors, trusts, foundations, and community audiences. You’ll support the stewardship of supporters, contribute to funding applications, and help us engage new and more diverse communities with the hospice.
About the Role
This varied and rewarding role will include:
- Supporting relationships with existing and prospective major donors and supporters
- Researching and preparing applications to trusts & foundations
- Helping to identify and engage new community audiences
- Supporting fundraising income targets and pipeline management
- Working collaboratively across teams to gather stories, impact information, and develop supporter materials
- Maintaining accurate records using Raiser’s Edge CRM
- Representing the hospice at events and engagement activities where appropriate
About You
We are looking for someone who is:
- An excellent communicator with strong written and verbal skills
- Confident building relationships with a wide range of people
- Organised, proactive, and able to manage multiple priorities
- Passionate about delivering excellent supporter stewardship
- Creative, resilient, and motivated to help grow income
- Committed to the values and mission of hospice care
You may already have experience in fundraising, customer service, community engagement, or another relationship-focused role. Experience using fundraising databases such as Raiser’s Edge would be an advantage.
Benefits
- 27 days holiday plus bank holidays
- Pension and life assurance schemes
- Employee Assistance Programme for health and wellbeing support
- Cycle to work scheme
- Health Service Discounts
- Refer a friend bonus
If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!
We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.
Successful applicants will be required to undertake a DBS check.
For details of our inclusion statement, please see our website.
The client requests no contact from agencies or media sales.
Are you ready to make a real impact every day? We're looking for a passionate and driven Fundraising Officer to join our dynamic Fundraising Team working from home, 37.5 hours a week.
This is an exciting opportunity to play a key role in growing vital, non-statutory income for Victim Support across a range of fundraising streams, including legacies, corporate partnerships and trusts.
If you're someone who thrives on building relationships, developing compelling fundraising materials and working collaboratively to drive meaningful change for people affected by crime and trauma, then we want to hear from you.
What we offer
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
In this role, you'll support and deliver fundraising activity across multiple income streams, with a particular focus on developing and growing income from legacies, corporate partnerships and trusts.
You'll build and manage relationships with prospective and existing supporters, develop high-quality applications and proposals, and contribute to effective supporter stewardship and engagement. You will play a key role in strengthening Victim Support's fundraising activity across the organisation, working collaboratively with colleagues and partners to maximise opportunities.
The role also involves supporting legacy fundraising activity, including responding to enquiries, stewarding pledgers and contributing to legacy marketing activity. Alongside this, you will support the development of corporate partnerships through prospect research, pitching, proposal writing and relationship building.
You'll ensure all activity is delivered in line with fundraising best practice, relevant legislation and organisational policies, while helping to embed a strong fundraising culture across Victim Support.
We're looking for someone who is proactive, organised and a strong communicator, with the confidence to build relationships and work both independently and as part of a team.
We're seeking candidates with the following competencies and attributes:
- Experience of securing income or contributing to fundraising activity (e.g. legacies, corporate, trusts)
- Excellent written skills, with the ability to develop clear, engaging and accurate fundraising content
- Strong interpersonal and relationship-building skills, with the ability to influence and engage a wide range of stakeholders
- Ability to work independently, take initiative and manage competing priorities effectively
- Strong organisational skills and attention to detail
- Good research skills, with the ability to identify and assess funding opportunitie
If you're ready to take initiative and grow your career in a supportive, values-driven environment, we'd love to hear from you.
This role is home-based (within England and Wales) with some national travel and overnight stays.
Please see the attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
As Community Fundraising Officer you will play a vital role in generating income to support the work of this inspiring Hospice. With a specific focus on the Barking & Dagenham area, you will be responsible for developing relationships with individuals, community groups, schools, faith groups and volunteers to inspire and maximise fundraising opportunities within the community.
This is a hybrid role based on the Essex border with East London.
The Charity
A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness.
You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment.
The Role
Deliver and grow community fundraising activity
Act as the first point of contact for community supporters
Proactively identify and develop new fundraising opportunities
Support individuals and groups undertaking third party fundraising activities
Recruit, train, and support community fundraising volunteers
The Candidate
Demonstrable Community Fundraising experience
Experience of effective time management and prioritising conflicting workloads Experience of working with volunteers
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Location: Remote (based in England, Scotland and Wales with occasional travel).
Salary: £25,360 - £28,665 pro rata (£20,288 - £22,932 actual)
Hours of work: 28 hours a week (4 days)
Contract type: Permanent
Why work for Kids Matter?
- Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
- Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
- Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
- Flexible working across weekdays to suit your schedule.
About us
Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.
Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.
We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.
About the role
The Support & Training Coordinator role involves:
- Managing onboarding processes for new facilitators attending training, ensuring clear communication of expectations and timelines, including safeguarding checks
- Supporting the Support Coaches by coordinating essential ongoing facilitator engagement: including group calls, follow up sessions, communication touchpoints and additional resources
- Coordinating the logistics of monthly facilitator training sessions, including placing orders, liaising with suppliers, monitoring stock levels and order numbers, and overseeing communications and systems
- Developing and maintaining systems that monitor and support the full facilitator journey — from onboarding through to ongoing support
About you
Do you have strong organisational and administrative skills? Can you work confidently with systems, databases, and digital tools? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?
Then we would love to hear from you!
Please see the job pack for more details on the role and application process.
How to Apply
You can apply for the Support & Training Coordinator position by completing a copy of our online application form.
The deadline for applications is 13th July at 9am. All successful and unsuccessful applicants will be notified by email.
We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.
If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (HR & Systems Manager).
We exist to reduce the impact of poverty on children in need across the UK.


The client requests no contact from agencies or media sales.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the South East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: 3rd and 6th July 2026
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.







