Community Volunteer Coordinator Jobs in Belfast

Job Title: Camper & Volunteer Recruitment Coordinator - Scotland

Location: Home based in Scotland (Glasgow, Edinburgh or Perth) with extensive travel in the region (Scotland and the Northeast of England) and UK. There will be a requirement of evening and weekend work, including extended working hours as the business needs dictate as well as overnight stays. There is also a requirement to work at our residential camps which means being away from home multiple times anywhere between 3 and 12 nights all around the UK, again with extended working hours.

Salary: £24K per annum

Hours per week:  35

Closing Date: Friday 8th December  - Virtual Interviews Monday 18th December

Job Purpose: 

 Responsible for raising the profile of Over The Wall in the UK to recruit campers and volunteers from Scotland and the North East of England for all services. To develop and manage relationships with referrers, contacts, partners, families and individuals to identify and generate ongoing engagement and recruitment opportunities. Recruitment, selection and training of adult volunteers for the region, to support young people with health challenges and their families who access our services. To work operationally as part of our staff team and with our campers and volunteers at both our residential and virtual activity camps. 

Duties and Responsibilities:

· Actively identify potential referrers or sources of recruitment and develop and nurture relationships, acting as the consistent point of contact, support and liaison.

· Undertake focused recruitment to support growth of partnership camps.

· Building and maintaining connections with communities in hard-to-reach areas, areas of high deprivation and ethnic minority communities.

· Advise and support families and build their trust in OTW through your camp experience and knowledge to encourage them to apply for our services and assist them with the application process as required. 

· Contribute to OTW’s strategic camper and volunteer recruitment plans and take responsibility for delivering outcomes and meeting agreed camper and volunteer recruitment targets in a timely and appropriate manner, producing progress reports as necessary.

· Identify and maximise opportunities throughout the UK to positively promote and showcase Over The Wall’s services within a range of settings through face to face and virtual engagement, presentations and by other mediums.

· Identify and build strong, long-term relationships with organisations, universities, communities and other potential volunteer recruitment partners and stakeholders to increase volunteer applications.

· Building a network of connections, both at an individual and organisational level.

· Maintain an awareness of safeguarding policy and practice, to ensure the safety of service users.

· Assess and process volunteer applications, references, background checks and interviews in line with the principles of Safer Recruitment.

· Work with the Nursing and Wellbeing Teams to develop a recruitment plan for specialist roles.

· Maintain Over The Wall’s recording and data systems to ensure these are accurate and up to date at all times.

· Regular and extensive travel is required within your designated region and across the UK for face to face meetings, clinical area visits / family liaison, volunteer fairs, facilitate volunteer recruitment selection events across the UK and attendance at events for both professionals and families to increase OTW profile. This will include some overnight stays.

· Attend meetings at OTW Office or other locations in the UK as required.

· Regularly attend OTW residential camps around the UK and virtual camps as part of the operational staff team, working with children and volunteers attending our camps. This would involve long working hours including day / evening and weekends and being away from home for up to 12 nights at a time. 

· Manage conflict and volunteer issues including complaints, health, behaviour and safeguarding in the absence of the Head of Volunteer Recruitment.

· Hosting visitor sessions or other events at our residential camps.

· Determine and report on resource and collateral needs to support effective recruitment.

· Undertake any other duties as deemed appropriate by the Head of Camper Recruitment, Head of Volunteering and/or CEO that may be required in accordance with the overall purpose of the job.

· Abide by and comply with all OTW policies and procedures, especially relating to individual areas of responsibility.

Person Specification:  

Essential 

· Based within Scotland, and with established connections to diverse communities.

· Experience in developing contacts and building successful relationships with organisations and individuals.

· Excellent communicator; both verbally and in writing

· Excellent organisational skills, prioritising and workload management skills

· Experience of working with a diverse range of people

· Flexible with a creative approach

· Flexible in working across other geographical regions as required.

· Experience of working independently and effective time management

· Experience of delivering training to and working with adults in complex environments.

· Experience of working in a goal orientated environment

· Proficient use of email and Microsoft Office suite

· Excellent presentation and public speaking skills both in person and virtually

· Good customer service ethos

· Enthusiastic with a sense of fun

· Ability to work effectively from home.

· Ability to travel regularly throughout the region, stay away from home and attend residential camps throughout the UK.

· Ability to work extended working hours, days, evenings, and weekends to suit the business needs as required.

· Hold a current full driving licence and have use of a car.

 Desirable 

· Experience and/ or training in the practice of Safer Recruitment and appropriate safeguarding

· Experience of working in a residential camp environment

· Experience of producing statistics and reports

Residential Camp Requirements:

Over The Wall Camps are busy and active environments, which require extended periods of physical activity, and the lifting of heavy and bulky items, whilst maintaining high energy levels for prolonged periods. When required to attend Camp, there may be instances where assistance is needed to set up activities, support the volunteers and the camp programme.

Benefits:

• 6% Employer pension contribution
• 25 days + public holidays
• Flexible working arrangements

 Diversity, Equality & Inclusion Statement

We actively encourage applications from the broad spectrum of diversity reflected in our beneficiaries, both in terms of visible and non-visible characteristics. We aim to ensure that regardless of where you are in our community, any difference you have is valued.

Safeguarding Statement

We are committed to Safer Recruitment and REQUIRE a minimum of two professional and independent reference checks, with one of the reference checks being the last or current employer. 

About the role

The successful candidate for this role will have day-to-day involvement with local branches, to include developing long-lasting relationships with the volunteer network and encouraging participation in raising awareness throughout the region. 

About you

• To carry out this role successfully you will have a track record of building and maintain relationships, preferably with volunteer groups.
• You will be the first point of contact for our volunteers and work with them as we go through a period of transition. 
• You will have the opportunity to shape processes and procedures in consultation with the Regional Fundraising Manager, Regional Fundraising Officer and Volunteer Development Manager.
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
• Whilst the post is homebased, to be eligible for this role you are required to live within Wales. 
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  
• The role will involve travel around Wales and some travel to SSAFA’s head office in London. It is vital that you hold a full driving licence and are permitted to drive in the UK.
• You will be able to show excellent communication skill by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard.
• It is important that you have experience of planning and managing your own workload, with minimal supervision. 
• Some work at weekends and outside office hours will be required. 
• It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across Wales would be valuable.
• About the team
• The fundraising team work remotely and pride themselves in maintaining a close working relationship providing support as and when required. You will be supported by the Regional Fundraising Manager and work closely with volunteers from the SSAFA branches in Wales, the Regional Fundraising Officer for Wales and the Volunteer Development Manager. 

About SSAFA  

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.   

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.  

Diversity and Inclusion at SSAFA  

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.  

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. 

Status: Permanent, part time, annual contract

Location: Remote but must be able to travel to London for monthly in person meetings, conferences and exhibitions

Report To: TBEN Founder

Hours: Part- time; 3 - 4 days per week (16 hours per week)

Mondays – Fridays (but must be available to work  on Fridays)

Hours between: 9.00am – 5pm with some flexibility

Salary: £48,750 per annum Full time salary; £25.00 equivalent per hour /  £20,800 per annum based on 16 hours

Benefits: Pension;

Are you:

• Passionate about promoting diversity and inclusion particularly in economics and related fields?
• Enthusiastic about charity / non-profit space
• Interesting in making a positive change for the future and charity space
• Highly organised and able to manage multiple tasks and projects simultaneously

Would you:

• Like to work with a exciting movement who want to make change

Do you have:

• Proven experience in programme coordination, project management or volunteer management preferably within a non-profit or community orientated organisation
• Understand the non- profit space?
• Excellent communication skills
• Experience in event planning and management

You don’t need to:

• Have an academic background in economics to join in with our movement

We would love to hear from you.

The opportunity:

Despite there being many Black students who take economics into further education, economics is far from diverse. From senior positions at banks, to board memberships in think-tanks, Black people are under-represented across the field.  This lack of diversity can bring about implications pertinent to Black minority groups. From narrow perspectives to a lack of attention to minority interests; this lack of diversity can feed into decision making in industry, economic research and policy decisions.

Additionally, this lack of visibility (coupled with there being little to no initiatives at higher levels to address this), has meant that there exists no official platform to encourage and support aspiring/current Black professionals in economics and related fields.

We are looking for someone to support the programme coordination for The Black Economist Network (TBEN) and you will get stuck in from day one doing:

• Coordinating and managing the day-to-day activities of TBEN, including organising events, workshops, and webinars to foster networking, knowledge sharing, and community building.
• Supporting the development and implementation of TBEN's Universities Ambassador Programme, which aims to engage with universities and promote the network among students and academics.
• Collaborating with stakeholders, including universities, corporate partners, and other organisations, to establish strategic partnerships and drive joint initiatives to promote diversity within economics and related fields.
• Assisting in the planning, development, and execution of TBEN's communication strategy, including managing social media accounts, website content, newsletters, and promotional materials.
• Liaising with TBEN members, responding to enquiries, providing support, and ensuring a high level of member engagement and satisfaction.
• Coordinating and overseeing various projects, ensuring adherence to timelines, budgets, and quality standards.
• Collecting and analysing data to measure the impact of TBEN's activities and reporting on key performance indicators.
• Contributing to the continuous improvement of TBEN's processes, operations, and initiatives.
• Be willing to assist with other operational duties as and when required.

The Company:

The Black Economists Network (TBEN) is an organisation dedicated to providing a platform through which professionals and students of Black African and Caribbean descent in economics can connect, collaborate, share ideas and support each other. We also seek to challenge the lack of diversity within economics related fields by bringing together and raising the profile of black people in economics by working alongside other organisations on their diversity strategies.

If you have these essentials, we would love to hear from you:

• Proven experience in programme coordination, project management, volunteer management or a similar role, preferably within a non-profit or community-oriented organisation - essential
• Understanding of and passion for promoting diversity and inclusion, particularly in economics and related fields - essential
• Excellent organisational skills with the ability to manage multiple tasks and projects simultaneously - essential
• Strong interpersonal and communication skills, both written and verbal - essential
• Experience in event planning and management - desirable
• Demonstrate great customer service - essential
• IT literate ; Microsoft Office – essential
• GCSEs or equivalent, including Maths and English – essential
• Right to work in the UK - essential

We would love to hear from you. 

To apply, please send over your CV and covering email sharing:

• What attracts you to this role at The Black Economist Network
• An example of when you have demonstrated:
  • Proven project management experience or programme design work
  • An understanding of the non-profit space
  • Your experience of working with volunteers
  • Collaborating with other organisations delivering events / conferences
• Your current situation and availability to Karen May, HR Consultant 

Closing date: 15th December 2023

We believe survivors of slavery deserve a safe home.

Our small, supportive team work hard to make this a reality.

We are looking for a highly organised, self-motivated person with experience of successful volunteer recruitment to recruit and support hosts in the South of England, facilitate placements, and continue to develop relationships with local referral agencies. 

In return, we offer monthly external supervisions, flexible working arrangements, generous holiday allowance, employee pension scheme, travel costs (including mileage) covered by Hope at Home, a supportive team and plenty of cake.

KEY RESPONSIBILITIES

Recruiting Hosts

• Organising and overseeing in person and online host recruitment events and activities
• Networking and marketing (cold calling, following up warm leads, contacting and meeting with local organisations and faith groups) to meet targets for host recruitment
• Maintaining records, compliant with GDPR
• Following up expressions of interest
• Carrying out Home Visits for hosts
• Training new hosts
• Along with other staff, ensuring safeguarding policies are upheld across the organisation.

Supporting Hosts

• Communicating with active hosts weekly
• Facilitating online host support groups
• Carrying out monitoring and evaluation of hosting process.

Facilitating Placements

• Following Hope at Home’s placement processes including completing risk assessments, communicating with available hosts, potential guests and referrer.
• Ensuring all information is up to date on Inform database.
• Continuing to liaise with guest’s support worker throughout placement.

Other

• Maintaining relationships with partner agencies, funders, hosts and other external organisations.
• Remote covering for other team members in different areas of the UK in the event of staff absence.
• Promotion of Hope at Home via presentations, events, networking, use of social media and other forms of communication and promotion.
• Participating in local and national planning and strategy groups with statutory and voluntary agencies to represent the needs of survivors and Hope at Home.
• Ensuring the mission, values and ethos of Hope at Home are upheld across the organisation and externally.
• Carrying out duties in accordance with Hope at Home values, policies and procedures.
• Attending meetings and training courses as required, including regular supervision meetings, ad hoc attendance at Board meetings, and annual appraisal with the Hosting Manager.
• Travel across UK for meetings, home visits with potential hosts, events and training.
• Undertake from time to time such other tasks as may be required including administrative duties in connection with the post.

MINIMUM EXPERIENCE

• Experience of successful volunteer recruitment, marketing and / or cold calling.
• Experience of delivering training and presentations.
• Experience of successful collaborative working with external agencies such as:  trusts, faith / community groups and volunteers.
• Experience of handling large quantities of data.
• Experience of working with a wide range of people from all backgrounds, including vulnerable people. 
• High levels of cultural awareness.
• Experiencing of recruiting, coordinating, and supporting volunteers.
• Strong MS Office skills Microsoft Word, Power Point and Excel to manage data.

SKILLS & ATTRIBUTES

• Excellent inter-personal skills and ability to play a positive role in a team.
• Fluent in written and spoken English.
• Self-starter and highly motivated.
• Excellent communication skills.
• Able to prioritise both time and tasks and capable of meeting deadlines.
• High level of accuracy and attention to detail.
• Knowledge of modern slavery & human trafficking and current issues facing survivors within the UK.
• Sympathetic to the vision, values, and ethos of Hope at Home.

• Emotionally resilient to cope with stressful situations.
• Flexibility to work evenings and occasional weekends.

Hope at Home is committed to inclusive employment practices, and we encourage applications from people who have lived experience of the issues our organisation addresses as well as applicants from diverse backgrounds and ethnicities.  There is no requirement to disclose lived experience.  We encourage applicants to think creatively about how to demonstrate you meet the requirements of the person specification.  We are looking for talented people who align with our values and support our mission – there are no barriers to how you demonstrate this. If invited to interview, all questions will be sent in advance and the interview will be a panel of two.

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources at which may help in preparing your job application.

Note: This position requires you to undergo a DBS check. As an organisation using the DBS to assess applicants’ suitability for positions of trust, the organisation undertakes to comply fully with the DBS Code of Practice and to treat all applicants for positions fairly. It undertakes not to discriminate unfairly against any person on the basis of a conviction or other information revealed. 

About the role 

The successful candidate for this role will have day-to-day involvement with local branches, to include developing long-lasting relationships with the volunteer network and encouraging participation in raising awareness throughout the region. 

About you

• To carry out this role successfully you will have a track record of building and maintain relationships, preferably with volunteer groups.
• You will be the first point of contact for our volunteers and work with them as we go through a period of transition. 
• You will have the opportunity to shape processes and procedures in consultation with the Regional Fundraising Manager, Regional Fundraising Officer and Volunteer Development Manager.
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
• Whilst the post is homebased, to be eligible for this role you are required to live within the East Midlands region. 
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  
• The role will involve travel around the East Midlands and some travel to SSAFA’s head office in London. It is vital that you hold a full driving licence and are permitted to drive in the UK.
• You will be able to show excellent communication skill by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard.
• It is important that you have experience of planning and managing your own workload, with minimal supervision. 
• Some work at weekends and outside office hours will be required. 
• It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About the team

The fundraising team work remotely and pride themselves in maintaining a close working relationship providing support as and when required. You will be supported by the Regional Fundraising Manager and work closely with volunteers from the SSAFA branches in the East Midlands, the Regional Fundraising Officer for East Midlands and the Volunteer Development Manager. 

About SSAFA  

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.   

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.  

Diversity and Inclusion at SSAFA  

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.  

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. 

This is a key role with the Social Research Association (SRA), a friendly educational charity and membership body.  As our Training Coordinator, you'll balance planning and organising skills with your people skills, to help our training programme thrive. Providing training is a vital part of our purpose, helping researchers gain the skills and knowledge they need.  We run around 150 training courses a year with our stable of expert trainers. 

You’ll be responsible for planning and organising our annual programme of short courses, working closely with trainers, attendees, the website manager and staff.  Candidates don’t need to know anything about research and a background in training is not essential either, as long as you can offer the skills, experience and dependability to coordinate a large scale programme of activities.

We’re a small and well-run organisation, with a friendly and busy team.

This exciting opportunity has arisen due to retirement of the existing team member, who has agreed to stay on for a considerable handover period.

Who we are

The Social Research Association (SRA) promotes excellence in social research.  It was founded in 1978 and has been a registered educational charity since 2008.

We are a growing organisation, small but ambitious, with a staff team of six providing membership and training (our two main income-generating services) to the UK social research community. Events, publications and guidance are devised by volunteer groups and staff, and a board of trustees ensures governance and oversight.  There are currently over 1500 individual SRA members from across the profession, in government, universities, research agencies, charities, and consultancies. 

Our ambitions are to support the sector to deliver the best research possible by sharing practical expertise, experience, resources and a community in which members of the social research sector can engage with one another. As a driving force in the social research sector, we want to create positive impact however we can. Recently, this has extended to commissioning and sharing insight about diversity and inclusion among researchers, and continuing that work to support greater inclusion amongst research organisations and in how research is conducted.

Summary:

Training Coordinator  - permanent contract

Hours:  full-time, 37 hours per week

Salary:  £26,000 – £30,000 depending on experience

Location:  home based, with occasional visits to London for meetings or events

Holidays:  28 days + 8 public holidays

Reports to:  Operations Manager

Role duties:

Organise training activities

· Plan the future requirement for each course on a rolling basis

· Assess the demand for each course and seek to match availability to this

· Work with our freelance trainers and partners to arrange dates for their courses

· Liaise with the website manager to make each course available for registration

· Write publicity material, including marketing emails

· Represent the SRA’s training programme as the first point of contact for attendees and trainers alike.

· Update and liaise with trainers as course dates approach

· Monitor course registrations and arrange additional publicity as needed

· Generate attendance lists and other course materials

· Maintain key records, follow up any late-payers

· Gather and share feedback on courses for quality improvement purposes

Troubleshoot live courses

· On course days, respond rapidly to queries from trainers and attendees

· Work closely with the person providing tech support to ensure full attendance

PERSON SPECIFICATION

We're committed to creating an inclusive culture where everyone can reach their full potential.  We encourage applications irrespective of age, disability, sex, gender identity, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate candidates.

Job-related experience and/or lived experience

Essential

· Experience of coordinating the delivery of projects, activities, products or services

· Experience of working in a fast-paced admin environment, with the ability to manage your own workload and balance priorities to meet deadlines

· Able to work flexibly across varied activities

· Experience of building relationships with internal and external stakeholders
 

You must be legally able to work in the UK, with a reliable internet connection at home and a quiet place to work.

Desirable

· Experience of working in the UK charity sector

· Experience of working in a small organisation

· Experience and/or understanding of the social/market research sector

· Experience of content management systems and email marketing software

Skills and abilities

Essential

· Highly organised, detail-focused

· Excellent at maintaining relationships with great interpersonal skills.

· Resourceful and practical with excellent problem solving skills and initiative

· Good communication skills

· Collaborative and adaptable, able to work with a range of individuals

· Good literacy and numeracy

· Competent user of MS Office suite, particularly MS Excel.

Final deadline:  Wednesday 6th December 2023

You'll be asked for:

• your current CV, and
• a covering letter that focuses on answering these questions:

1. Why are you interested in this role?  (Up to 150 words)
2. How do your experience and skills make you a good fit for this role?  Please refer to the person specification. (Up to 500 words)

First interviews will be held by video conference on Weds 13th and Thurs 14th December, and you'll be notified if you have been invited to interview by close of play on Monday 11th.  Final interviews to be held in the week of 8th January.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in East Berkshire.

Position: S1102 Stroke Association Support Coordinator

Location: Home based, East Berkshire, however, extensive travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Part-time, 30 hours per week (flexible working considered)

Salary: Circa £21,933 per annum (FTE circa £25,500 per annum)

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 31 December 2023

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes
• Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
• You will have excellent IT skills and demonstrate a flexible approach to your role.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Setting up and running virtual groups.

This role is home based, but extensive travel is required across the local area and occasionally further afield to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Please note:

• This role will be remotely based in not more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury (Unfortunately we won't be considering any applications for people who do not live in the regions listed here). 
• Applicants must have the right to work in the UK, a full drivers licence and access to a vehicle
• Please apply as soon as possible if you are interested in this role - we will be reviewing candidates on a rolling basis.

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

We are looking to a Fundraising Events Coordinators within Restless Development’s UK Fundraising team. The fundraising team’s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale.

The Fundraising Events Coordinator will be remotely based, primarily working on the Schools Triathlon programme but also leading one university student partnerships. The Schools Triathlon is the UK’s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 10 events in 2024 and significantly expand the series. Restless Development is also working with five universities who will be taking on the Kilimanjaro and Machu Picchu hikes in 2024. You will be managing one of these accounts, ensuring that the challenge leaders are supported to recruit a team, reach their fundraising targets and ready to take on the challenge of a lifetime! 

We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. 

Key responsibilities

1. Deliver high-quality supporter care, supporting Triathletes and their families to register, fundraise and to prepare for their big day

• Throughout September to February, present assemblies in schools in your and nearby counties to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation.
• Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online;as well as with participating schools through the delivery of assemblies and in comms prior to the event day 
• Use excellent interpersonal skills, to respond to enquiries from parents and guardians on our dedicated Schools Triathlon inbox and mobile phone.
• Be able to adapt your interpersonal and relationship management skills depending on your audience (for example, pupils, parents, school contacts, corporate sponsors, and suppliers)
• Utilise our database and Excel to track and monitor fundraising activities: 
  • identify our top fundraisers to celebrate through socials and other planned activities,
  • identify our zero-pound fundraisers and with the wider team inspire them to raise funds for youth power,
• Manage offline donations at the Triathlon days and website donations to ensure that fundraising targets are met. 

2. Manage the Schools Triathlons communications; including the website, social media channels, email marketing and event day content collection 

• Develop a social media plan to engage Triathlon parents and schools and grow our following, including sharing stories from Restless Development’s programmes. 
• Manage our Triathlon social media pages throughout the year; Instagram, Facebook, Twitter, LinkedIn and YouTube. 
• Innovate and explore appropriate new content and platforms to engage our audience. 
• Lead on the marketing of our Triathlons for future growth by working with our Communications team and external videographers and photographers.
• Manage the design of the triathlete certificates, medals, and merchandise. 
• Develop an event day Restless Development stand and materials to engage families and raise the profile of Restless Development.
• Manage our schools triathlon webpage and update regularly throughout the year.
• Develop an email marketing campaign for the parents/ guardians of the Schools Triathlon participants. 
• Manage the event day content collection for each Schools Triathlon event and create content for local newspapers, host schools and websites 
• Develop a media list and share a press release with each promptly after each event
• Work with our Head of Sponsorship to ensure that our Triathlon sponsors are included in our external communications.

2. Lead on a university challenge partnership 

• Manage one university account we have secured for Mount Kilimanjaro or Machu Picchu in 2024. This includes pitching to confirm RAGs, recruitment to get students to join a hike and fundraising support calls to all participants so that they reach their fundraising targets and deadlines.
• Work with our Tanzania Hub to offer extras for those hiking Mount Kilimanjaro and may want to visit our Restless Development office and meet young leaders we work with.
• Support Challenge Leaders through in-person events and calls to ensure that they have a complete team and feel prepared to undertake their challenge.
• Liaise with a third company party who we have a partnership with and will be delivering the hikes.
• Offer other hikes/treks to corporates and individuals if appropriate.

3. Other 

• Must attend the Schools Triathlons on Sundays from 21 April to 19 May, and other occasional evening and weekend work, for which time off in lieu will be given
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Log relevant information onto Restless Development’s database, CiviCRM and use CiviCRM to strategically manage workload and report on KPIs every month.
• Undertake any other duties as requested by the Head of Philanthropy and Partnerships to support the Fundraising Teams joint mission.
• Ad hoc - evening and weekend work with partners or for the wider team, including meetings and events (time in lieu will be given).

Job title: Fundraising Events Coordinator

Location: This role will be remotely based in no more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury.

Salary: £30,893 per annum

Preferred start date: as soon as possible ( December).

Length of contract: Permanent

Reports to: Fundraising Event Manager

Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and university/school meetings. Occasional evening and weekend work for Schools Triathlon events in April-May and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check. 

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

• Supports managers to embed a values led culture within their team. Uses values to guide decision making and group actions.
• Is driven to generate ideas which continually improve ways of working, involving others in problem solving. Adapts style to cope with and support others through change.

Our value: HEAD - Delivers Quality. We are 100% professional.

• Strives for continual improvement against individual goals, seeking opportunities to maximise their contribution to team priorities. Supports others to deliver quality and improve their work. Takes ownership for ensuring value-for-money in the areas for which they take partial ownership.
• With guidance, takes ownership for programme elements and/or internal processes.  Considers underlying issues and Restless Values when making operational decisions.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

• Confidently leads programme elements and/or internal processes. Will typically manage one or more junior staff members and is seen as a leader amongst their peers.
• Regularly seeks feedback and evaluates own performance, creating opportunities for personal development. Develops others through proactive sharing of knowledge, skills and opportunities.

Our value: HANDS - We are in it together. We listen and learn.

• Confidently adapts their communication style to suit their audience. Is able to influence others to build shared understanding.
• Seeks opportunities to collaboratively deliver quality against team goals by building strong relationships with colleagues from across the organisation. Works with external partners to maximise mutual benefits.

Skills and experience

Essential

• Excellent interpersonal skills
• Excellent planning, organisational and logistical skills
• Public speaking and presentation experience
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to work to deadlines and balance multiple priorities
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to manage own time and work autonomously 
• Ability to think creatively and innovatively 
• Full drivers licence and access to a vehicle 

Desirable

• Interest in/ knowledge of international development
• Interest in/ experience planning/delivering events 
• Strong written communication skills
• Ability to manage high performing relationships with multiple stakeholders

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

To Apply

Please submit your CV and a cover letter that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

COMMUNITY PARTNERSHIP & NETWORK COORDINATOR – LONDON, SOUTHEAST & EAST

ABOUT TEMPO
Tempo Time Credits is a charity serving communities across the UK by engaging, encouraging and enabling volunteers. We provide the glue which binds local voluntary partnerships and community-based solutions.
Tempo Time Credits galvanises community organisations to drive positive change for themselves and be more resilient through more individuals and more diverse groups of people volunteering. The Time Credits model is based on a fundamental principle that Volunteer’s time is valuable and should be valued.

Tempo Time Credits are the thread that connects volunteers, third sector, services, and businesses together through our projects and Tempo Time Credit networks. We do this through a digital time credit system that recognises and rewards volunteers for the hours they give. Volunteers can then exchange these for activities and experiences – like cinema tickets, entry to visitor attractions or a swim or gym session.

Tempo’s culture is at our core and our staff team operate in line with our workplace values which are: -
• Everyone’s contribution – We encourage self-belief, mutual respect, and recognition.
• Ambition – We have a can-do attitude, are hopeful, resilient, and positive.
• Connection – Passionate people, teamwork and collaboration are key to our success.
• Creativity – We are curious and inventive; we encourage fun and imagination to achieve this.
• Resourcefulness – We learn together, share our expertise, and strive for efficiency.
• Integrity – We are authentic and honest. We take our commitments seriously and take accountability for delivery.

Being a key member of our team is fun, challenging, inspiring, engaging and it matters.

WHERE WE ARE TODAY
This is a challenging time for many community organisations, volunteers and recognition partners too – it’s also a time when our model and support is needed more than ever. Tempo has worked with: -
• 40 commissioned programmes.
• 1,500 charities.
• 15,000+ people currently volunteering.
• 1.25 million Tempo Time Credits earned to date.
• 750+ business venues offering reward and recognition opportunities.
• Developed the first national Time Credit network in the world.

Across the UK the recognition of Tempo Time Credits is growing, amongst parliaments, local authorities and corporates and our visibility is increasing through national press and support from key parliamentarians.

ABOUT THE ROLE
You will provide operational support to Tempo’s networks as required working closely with the Contract Manager. This entails close liaison with clients, account management of community organisations and local business partners, dealing efficiently and politely with queries, requests and issues as they arise and triaging to another team member where appropriate. 

You are proactive and passionate about communities and about creating positive, lasting change that builds on the skills and assets of all. You will be a natural communicator, able to mobilise and enthuse partners to join our national network of organisations seeking to make a lasting impact for individuals and communities. You will be well organised and comfortable working with a CRM, able to cultivate and manage a range of relationships across different sectors. You will be able to support organisations seeking to use Time Credits to effect organisational and social change.

Working alongside Tempo central support function you will design and run network and training events to ensure that Time Credits provide opportunities for people to both receive them in recognition of their time and encouragement for them to use Time Credits. You will manage relationships with our customers, ensuring that targets are met, and our impact is demonstrated. We are looking for someone who can travel into London regularly.

Key Responsibilities
Provide support to contract managers and programmes, including:
• Community development and mapping support as appropriate
• Administration & reporting
• Quarterly monitoring collection - support reporting as required
• Account management planning and activities for groups and services
• Managing pipelines
• Local social media and newsletters
• Attend key local meetings, events and conferences
• Sign up of local Recognition Partners and opportunities that supports the programme priorities
• Deliver local activities and training directly or through others to support the delivery of the local capability and capacity building plan
• Support organisations face to face providing advice and guidance on developing earn and spend opportunities for Time Credits
• Be creative in your approach to support large networks of groups across different geographical areas to maximise your time and ensure efficiencies
• Manage a team of local volunteers in each locality that provide on the ground support and add capacity in the local community
• Working with groups/organisations to overcome obstacles to implementing Time Credits
• Troubleshoot any concerns or issues identified by recognition partners
• Proactively support the network to develop and become sustainable through local events, trips and networking meetings
• Support innovation, learning & development across the network and within Tempo
• Evaluation coordination
• Locate and provide appropriate resources/assets
• Writing and sending agendas, minutes, etc.
In addition.
• To carry out health and safety responsibilities in accordance with the Health & Safety Responsibilities document.
• To undertake such other duties and responsibilities commensurate with the band, as may be reasonably required by Tempo, or as a mutually agreed development opportunity.
• Protecting Children and Vulnerable Adults is a core responsibility of all staff. Staff are expected to alert their line manager to any concerns they may have regarding the abuse or inappropriate treatment of a Child or Young Person, or Vulnerable adults.

Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:

• 33 days holiday inclusive of bank holidays
• Contributory Pension Scheme (up to 5% ER contribution)
• Employee Assistance Programme available 24/7
• Family friendly policies
• Flexi-time Scheme (offering up to 13 days flexi leave each year)
• Wellbeing Centre offering the latest wellbeing articles, news and advice
• Cycle to Work Scheme
• Healthcare Cash Plan – claim back money on essential healthcare costs.
• Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
• SmartTech™ – get the latest tech at the best price and spread the payments over your salary, interest-free.
• Death in Service Grant – 1 year

How to Apply:

Please submit your current C.V. with a detailed cover letter telling us how you meet our competencies and why you want to work for Tempo Time Credits. Please also complete and attach our Equality and Diversity Information Form.

Please send your completed application by no later than Sunday 10th December 2023.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East Midlands region, which includes:

• Derbyshire
• Leicestershire
• Lincolnshire
• Northamptonshire
• Nottinghamshire
• Rutland

There will be occasional travel around the East Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the East Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Engagement Lead

We’re looking for a motivated, driven individual to lead our Engagement team in London. You will be passionate about empowering people affected by stroke and working with NHS colleagues to improving stroke care.

Position: S1104 Engagement Lead

Location: Home-based, London. However, occasional travel will be required as part of this role (May include team meetings or other work-related meetings).

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £41,800 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5th January 2024

Interview Date: 19th January 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The Engagement Lead will report to the Associate Director for London and is responsible for leading our Engagement Team and function in London. You will play a key role in our London Senior Leadership team alongside a service delivery colleague.  You will drive our engagement with colleagues in the London Health and Social Care system and with people affected by stroke.

Key responsibilities will include supporting the London team to:

· Develop and deliver our London Locality plan alongside the rest of our London senior leadership team.

· Lead our relationship mapping and stakeholder engagement approach, supporting the team to act as a system leader.

· Develop and maintain relationships with key stakeholders.

· Lead on the development of the London Involvement Network to support stroke survivors in having a voice in local stroke policy to improve our ability to influence for impactful and tangible improvements. 

· Build our community engagement function by supporting staff and volunteers to develop the Stroke Group network.

· Develop a London community volunteering approach.

· Scope and lead on engagement projects to achieve outcomes in our London Locality plan.

About You

As Engagement Lead, you will have experience of:

· Leading, managing and developing people

· Working in partnership with other organisations

· Working with groups and networks, including on co-production

· Setting and managing budgets

· Systems leadership and influencing principles and knowledge of health and social care systems

To fulfil the role you must be resident in the UK and have the right to work in the UK.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Engagement, Impact and Engagement, Engagement Officer, Engagement Lead, Relationship Coordinator, Community Engagement, Community Engagement Coordinator, Community Engagement Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Service Development and Evaluation Officer

Salary: £30,282FTE (£18,169.20 Pro Rata)

Working Hours:              Part Time - 21 hours per week - flexible to include Tuesdays

Location:  Home based remote working, UK based only

Benefits:   NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                   leave (24 days pro rata) plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.

Responsibilities:

Course evaluation: 

· Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   

· Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.  

Research Design: 

· Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  

· Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

· Select the most appropriate quantitative or qualitative methods to collect analyse and report data 

· Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.

· Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.

Reporting 

· Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   

· Communicate parent insight and contribute to monthly reports for directors. 

· Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.

Data Collection 

· Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 

· Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 

· Use qualitative and quantitative methods to gain insight about our services to inform development work.

IT 

· Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please visit our website and refewre to the description and further information

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website at NCT.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day

The role will be focused on leading the organisation's fundraising team in order to achieve income generation targets to match the service delivery aspirations of the organisation.

This post holder will be a fundraising professional with integrity, passion, motivation and ingenuity. The postholder will be innovative and creative in their approach in an organisation that welcomes opportunities to do things a little differently.

The key focus of the post will be:

• Maintaining and expanding the current income generation of AWARE
• Developing our fundraising offer through diversifying our fundraising plans whilst focusing on those which are effective
• Supporting the strategic development of the organisation
• Responsibility for the development, delivery, monitoring and evaluation of the organisation's fundraising strategy

Closing date: 12 noon on Thursday 7th December 

Interview dates: Interviews will take place on 15th, 18th & 19th December

Please read the Job Information Pack thoroughly and then complete the Application Form for this role, ensuring you have included contact details, as well as any dates when you will not be available or might have difficulty with the recruitment timetable.