Community volunteer roles in chard, somerset

Role Purpose

The Volunteer PR Officer will help raise awareness of the organisation’s mission, activities, and achievements by creating and sharing engaging stories. They will manage relationships with the media, support communication campaigns, and strengthen the organisation’s public image.

Key Responsibilities

• Media Relations
  • Draft and distribute press releases, articles, and media briefings.
  • Build and maintain strong relationships with journalists, bloggers, and local media outlets.
  • Respond to media enquiries promptly and professionally.
• Content Creation
  • Write engaging content for newsletters, blogs, and social media platforms.
  • Support the design of promotional materials (posters, flyers, campaigns).
  • Capture and share stories that showcase the impact of the organisation’s work.
•  
• Campaigns & Events
  • Assist with the planning and promotion of fundraising and awareness campaigns.
  • Promote events through traditional and digital channels.
  • Represent the organisation at community events and networking opportunities.
• Brand & Reputation
  • Ensure all communications are consistent with the organisation’s tone, values, and branding.
  • Monitor media coverage and share highlights with the team.
  • Support crisis communication when needed.

Skills & Qualities

• Excellent written and verbal communication skills.
• Confident in networking and building relationships.
• Creative and able to generate new ideas for campaigns.
• Familiar with social media and digital communication tools.
• Organised, reliable, and able to work independently.

Commitment

• Flexible hours (approx. 3–6 hours per week, depending on campaigns and events).
• Willingness to attend occasional meetings and events.

Benefits of Volunteering

• Gain valuable PR and communications experience.
• Develop professional skills and expand your network.
• Contribute to a cause that makes a real difference.
• Be part of a passionate, supportive volunteer team.

Are you a warm, empathetic person with good communication skills? Could you offer four hours a week to support families in urgent need?

We Stand - Formally Mosac  provide a free National Helpline service to non abusing parents and carers of sexually abused children. We are currently seeking Helpline Volunteers to provide support, information and a listening ear to parents and carers whose children have been sexually abused.

We know a caring, sensitive and non judgemental response can make a real difference to someone seeking support. We are looking for volunteers with good verbal, listening and communication skills, no previous experience on a helpline is required. Trained, experienced staff will always be on hand to provide support and guidance. 

We expecially welcone volunteers who  speak additional languages, from all communities, to help us support more parents from diverse backgrounds, Welsh speakers are also required as part of our South East Wales support project

Helpline Volunteers will:

• Receive full training prior to the formal induction (3 week training programme) Dates to be confirmed 
• Commit to volunteer 4 hours per week for a minimum of 1 year
• Receive ongoing support and supervision from a friendly team
• Make a difference to the lives of families impacted by child sexual abuse

Opportunities for you: 

• To contribute to We Stand’s aims of supporting families affected by child sexual abuse

• You will receive training, continual development and support in the role

• Working remotley from your own home

• Gain valuable experience and development of interpersonal skills

• Out of pocket expenses for travel  cost if required to attend meetings,and subsistence will be met by We Stand

Your Responsibilities: 

• Answer calls that come through the National Helpline 

• Provide support, information and signposting to relevant support organisations 

• Complete all call log and monitoring information after each call 

• Attend mandatory supervision meetings fortnightly or monthly to support you in the role. 

• All helpline volunteers working remotely - attend 30 minute supervision after your shift.

Proxy by IWI Overview
The mission of Proxy by IWI is to provide and encourage an engaged, thoughtful feminist response to mainstream media,
popular culture, legal discord and advocacy.

To be published daily on the web, Proxy by IWI is ambitious, distinctive journalism about the people, ideas, laws and institutions that matter most from a feminist perspective - and beyond. Featuring hard-hitting original reporting as well as smart analysis, provocative argument, and first-person perspectives.

Principal Responsibilities
• Maintain a comprehensive overview of trends and developments on women's human rights globally;
• Must be able to submit a minimum of two (2) articles a month for publication, avg 600-800 words;
• Verify accuracy of facts and obtain supplemental material and additional details from files, reference libraries, and
interviews with knowledgeable sources;
• Organise material and report conforming to specified length, style, and format requirements;
• Interview people in a range of different circumstances as needed;
•Build contacts to maintain a flow of news, for example, police and emergency services, local council, community groups, health trusts, press officers from a variety of organisations, the general public, etc;
• Work closely with the Proxy team to produce concise and accurate copy according to our house style; 
• Research and write feature articles, sometimes for subsidiary publications and supplements;
• Create news content for the Proxy by IWI website.

Requirements
• 4+ years' experience in research and /or reporting;
•Excellent interpersonal and collaboration skills, and the ability to work independently and as part of a team;
• Flexibility, initiative, and good problem-solving abilities;
• Multicultural experience and sensitivity to cross-cultural differences;
• Desire to work in a women's human rights environment;
• Strong listening skills;
• Excellent writing ability, including the ability to write in different styles and to other people's direction;
• Good analytical skills to gain an accurate understanding of the subject in question;
• Organisational ability to manage multiple projects, often to tight deadlines;
• Creative approach, both in coming up with ideas for new projects and for getting a message across innovatively; 
• Good attention to detail, including the ability to proof-read your own work;
• Excellent written English skills.
 

Position: Law Support Officer (remote position)

Role: Volunteering position for 2 hours a week (across 2 mornings a week)

Scope:

Along with all other staff, the worker may be required to:

a) carry out legal research of case outcomes, providing brief (approximately 200 words) case summaries in civil law, criminal law and family law.

b) assist with the general day to day administration (including providing case updates to clients and other third parties, drafting of documents and helping to create and update a monthly newsletter)

c) supervise and mentor student volunteers;

d) support the Centre in contact with the public, legal practitioners and other community sector organisations;

Organisation Summary:

Central and Direct Law Advice Centre promotes social justice through:

• providing legal advice, legal services and education to young people and people struggling to afford typical legal fees, and to groups who advocate for them

• participating in activities which reduce inequalities and administrative and social practices that impact on disadvantaged people.

Statement of Shared Philosophy and Values:

To achieve its purpose, Central and Direct Law:

• is committed to reducing social inequities for people striving and maintaining their

rights

• works with clients so they can assert their rights

• focuses on preventative measures

• seeks new and better ways of providing legal services to clients

• is flexible in its service so that it remains responsive to changing social needs

• advocates for the public interest through issues which affect the wider society or

significant sections of the society

• uses its resources efficiently and effectively

Expiry Date:

Rolling

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

About Long Covid Support

Long Covid Support is a UK-based charity providing peer support, information, and advocacy for people living with Long Covid. We also campaign for better recognition, research, and care.

What will you be doing (role overview)?:

We’re looking for an experienced Volunteer Website Manager to maintain and develop our online presence. You’ll ensure our website is accurate, accessible, user-friendly, and aligned with our brand. The role involves regular updates to content, troubleshooting basic technical issues, and working with the team to improve user experience.

What are we looking for (about you)?

• Experience: Minimum 3–5 years’ professional experience managing websites, ideally with WordPress or a similar CMS.
• Knowledge: Strong understanding of accessibility best practices and SEO principles.
• Technical Skills: Experience with basic image editing and formatting for web.
• Personal Qualities: Ability to work independently, prioritise tasks, and meet deadlines.
• Approach: Comfortable managing updates and improvements with minimal supervision.
• Application requirement: Please include links to 2–3 websites you have managed or worked on, along with a brief description of your role in each.

What difference will you make:

• The opportunity to take ownership of the digital front door for a national health charity.
• Experience delivering high-quality online content that directly benefits our community.
• Flexible, remote volunteering alongside a collaborative and supportive team.

Key Responsibilities:

• Update and maintain website content, structure, and functionality.
• Upload new resources, blog posts, and campaign materials.
• Optimise pages for accessibility, SEO, and usability.
• Troubleshoot basic technical issues, liaising with developers when needed.
• Implement design and content improvements in collaboration with the team.

Equal ops statement:

We are committed to fostering an inclusive and diverse environment where everyone is treated with dignity and respect. We provide equal opportunities for all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from all individuals of all backgrounds, particularly those with lived experience of Long Covid.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.

You can expect us to

· Make you feel welcome, included and respected in line with our values and behaviours

· Support you in having a positive and impactful experience at Cats Protection

· Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food

· Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy

· Provide you with access to learning, development and engagement opportunities

What we need from you

● A stable, safe and compassionate environment in your home or in a purpose-built pen in your garden provided by us

● Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction

● A willingness to complete some training in order to provide high standards of cat welfare

● Introduce cats to prospective adopters so they can find their forever home ● You can find out more about being a Fosterer on our website

Time expectation

Our volunteer fosterers usually spend around one and a half hours per day (around 10 to 13 hours per week) in this role, but this might vary depending on the number of cats or kittens in care.

Volunteer Videographer/Editor Wanted

Are you a visual storyteller with a talent for capturing and editing compelling content?

The Principality of Scotia is forging a new path, and The Scotia Foundation needs a passionate volunteer Videographer/Editor to help us tell our story in a dynamic and visually stunning way. This is a unique opportunity to shape the visual narrative of a pioneering micronation.

Your creativity will be vital in bringing our mission and community to life on screen.

The Role

As our volunteer Videographer/Editor, you will be responsible for creating high-quality video content for our social media channels, website, and digital communications.

Your key duties will include:

• Filming and capturing footage of key moments, interviews, and events (both virtual and, if applicable, in-person).

• Editing video clips into short, engaging stories and promotional content.

• Adding visual elements such as titles, graphics, and music to enhance the final product.

• Helping to define the visual style and narrative of our video content.

Who We're Looking For

We are seeking a proactive and creative individual who:

• Has experience in filming and video editing.

• Is proficient with video editing software (e.g., Adobe Premiere, Final Cut Pro, DaVinci Resolve, or similar).

• Is a strong storyteller with a keen eye for detail.

• Is passionate about The Principality of Scotia's vision and mission.

What You'll Gain

This is a rare opportunity to play a foundational role in a truly unique project. You will:

• Gain significant, high-impact experience and add a unique project to your portfolio.

• Have creative freedom to help shape the visual identity of a new brand.

• Collaborate with a dedicated and passionate team.

Ready to help us capture our history?

How to Apply

To apply, please send a brief message about your interest and your CV.

We look forward to seeing your work.

THE

SCOTIA

FOUNDATION

Travel Radar is a purpose-driven media organisation committed to making travel more meaningful and accessible for everyone. Since launching in 2015, we’ve become a trusted voice in aviation and air-travel news, reaching over 20 million people worldwide.

We’re powered by a fully remote and diverse team of 50+ volunteers who are passionate about travel, media, and making a global impact. Our HR and People Operations team plays a vital role in ensuring this community is supported, valued, and empowered.

�� About the Role

We’re on the lookout for a motivated HR Assistant to join our People Team. This is a generalist entry-level role with the opportunity to specialise in an area such as:

• Recruitment Coordination

• New Hire Onboarding

• HR Administration

• Employee Experience & Engagement

• Training & Development

You’ll gain hands-on experience in a collaborative, fast-paced environment — ideal if you’re looking to kick-start or grow your career in HR.

�� Key Responsibilities

Depending on your assigned focus, tasks may include:

• Supporting the recruitment process by posting ads, screening applicants, and scheduling interviews

• Assisting with onboarding new volunteers, including documentation and welcome sessions

• Maintaining digital HR records and tracking key data

• Responding to team queries and supporting the delivery of internal communications

• Helping organise training opportunities, check-ins, and team initiatives

• Supporting our HR projects and contributing ideas to improve team culture

�� Perks of Volunteering with Travel Radar

(Please note: This is a voluntary, unpaid role — but packed with value!)

�� Flexible workload – Fit your hours around your schedule
�� Fully remote – We can provide a laptop, desktop, or virtual machine if needed
�� Lunch & travel expenses covered – For any in-person events or team meetups
✈️ Exclusive discount program – Save with 3,000+ retailers (travel, fashion, insurance & more)
�� Professional training – Fully funded CPD Level 3, 5, or 7 certification + industry mentoring
�� Premium tools – Access Office365, Grammarly Premium, Canva Pro, and Adobe Photoshop — available for both Travel Radar and personal use

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.

You can expect us to

· Make you feel welcome, included and respected in line with our values and behaviours

· Support you in having a positive and impactful experience at Cats Protection

· Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food

· Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy

· Provide you with access to learning, development and engagement opportunities

What we need from you

● A stable, safe and compassionate environment in your home or in a purpose-built pen in your garden provided by us

● Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction

● A willingness to complete some training in order to provide high standards of cat welfare

● Introduce cats to prospective adopters so they can find their forever home ● You can find out more about being a Fosterer on our website

Time expectation

Our volunteer fosterers usually spend around one and a half hours per day (around 10 to 13 hours per week) in this role, but this might vary depending on the number of cats or kittens in care.

Volunteer Coordinator Wanted

Are you a natural leader with a passion for bringing out the best in people?

The Principality of Scotia is on an incredible journey, and The Scotia Foundation is seeking a dedicated Volunteer Coordinator to help us build our team. This is a crucial role for a skilled organiser who is passionate about empowering others and managing the heartbeat of our organisation.

Your talent for connecting with people will be vital to our success, ensuring our team feels supported, valued, and motivated.

The Role

As our volunteer Volunteer Coordinator, you will be responsible for the recruitment, onboarding, and ongoing support of our team of volunteers.

Your key duties will include:

• Recruiting and interviewing potential new volunteers, helping to find the right people for the right roles.

• Managing our volunteer database and tracking the skills and contributions of each team member.

• Serving as the primary point of contact for all volunteers, answering questions and providing support.

• Organising and leading volunteer welcome sessions and training.

• Recognising and celebrating the hard work and dedication of our volunteers.

Who We're Looking For

We are seeking a proactive and empathetic individual who:

• Has excellent organisational and interpersonal skills.

• Is a natural leader with a positive and encouraging attitude.

• Is detail-oriented, with a strong ability to manage multiple tasks.

• Is passionate about The Principality of Scotia's vision and building a strong, collaborative community.

What You'll Gain

This is an opportunity to play a foundational role in a truly unique project. You will:

• Gain invaluable experience in team management and leadership.

• Build a unique and impressive project for your professional portfolio.

• Network with dedicated and passionate individuals from around the world.

• Be a key part of the Principality of Scotia's story.

Ready to help us build our team?

How to Apply

To apply, please send a brief message outlining your interest and any relevant experience along with your CV.

We look forward to hearing from you.

THE

SCOTIA

FOUNDATION

Volunteer Research Assistant Wanted

Are you a curious and meticulous individual with a knack for digging up information? Do you want to use your research skills to help build a new nation?

The Principality of Scotia is charting its course, and The Scotia Foundation is seeking a dedicated Volunteer Research Assistant to help us explore and document the rich cultural heritage that inspires us. This is a vital role for someone who is passionate about history, culture, and building a foundation of knowledge for our future.

Your careful work will be instrumental in shaping our cultural identity.

The Role

As our volunteer Research Assistant, you will be responsible for conducting research on a variety of topics that support our mission of cultural preservation and community building.

Your key duties will include:

• Conducting research on Scottish and Gaelic history, traditions, and culture.

• Documenting findings in a clear, organised manner for use in our articles, social media, and other content.

• Assisting with the development of our digital cultural archive.

• Verifying information to ensure all our content is accurate and reliable.

Who We're Looking For

We are seeking a proactive and detail-oriented individual who:

• Has a strong interest in history, culture, or related fields.

• Possesses excellent research skills and knows how to find credible sources.

• Is organised, reliable, and able to work independently.

• Is passionate about The Principality of Scotia's vision and mission.

What You'll Gain

This is an opportunity to play a foundational role in a truly unique project. You will:

• Gain invaluable experience in archival research and historical documentation.

• Build a unique and impressive project for your professional portfolio.

• Work alongside a dedicated and passionate team.

Ready to help us uncover our heritage?

How to Apply

To apply, please send a brief message outlining your interest and any relevant experience, along with your CV.

We look forward to hearing from you.

THE

SCOTIA

FOUNDATION

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

We know that the right support at the right time makes all the difference.

Family Lives provides targeted early intervention and crisis support to families who are struggling.

Purpose of the role:

To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website. We are a national service with home-based call takers county wide and a call centre in Old Hatfield Hertfordshire.

Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can last around half to one hour.

We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home. You need to be a UK resident.

Our volunteers often tell us how rewarding their time with us is.

You'll be part of a compassionate community and feel a real sense of pride for what you do. You'll meet new people, gain valuable experience, and develop your skillset. We're passionate about helping people to reach their full potential, so we'll offer you full training suitable for the role, supervision from a named member of staff, including help setting personal development goals, and opportunities to increase skills and input into practice via regular Practice Development Groups.

Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support.

We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.

We have remote call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link. Our next training is starting in September 2025.

Module One = Tues 16th Sept

Module Two = Wed 24th Sept

Module Three = Weds 1st Oct

Module Four = Weds 8th Oct

Module Five = Wed 15th Oct

10am to 2pm

You would need to be able to attend all five sessions and be available on four occasions to listen into calls, this can be organised remotely. If you are unable to attend the training however are interested, please do apply as we run training throughout the year.

Lead Our Launch. Build Our Future. Volunteer as a Project Manager for Urban Youth.

Urban Youth is a bold new start-up youth work charity ready to ignite positive change in London. We're on a mission to get young people off their screens and into a community built on fun, connection, and real-world experiences. We've got the vision, and the passion, and now we need a skilled Volunteer, who can lead us as our Project Manager and lead us through our crucial launch phase of Urban Youth.

This is a unique opportunity for an experienced professional to make a profound and lasting impact. You will be responsible for guiding us through the critical set-up to launch phase of our journey, ensuring we are fully prepared to open our doors and start making a difference.

What You'll Do:

• Develop a Comprehensive Project Plan: Create and manage a detailed plan for our charity's launch, from legal and financial set-up to volunteer recruitment and marketing.

• Lead and Coordinate: Take the lead on coordinating all start-up activities, working with our volunteer teams to keep everything on track and on time.

• Problem-Solve: Proactively identify and resolve any challenges that arise during the set-up process, ensuring a smooth and successful launch.

• Prepare for Handover: Put all the necessary systems and processes in place to successfully hand over the running of Urban Youth to a new Urban Youth Manager after the launch.

What We're Looking For:

You are an experienced project manager with a proven track record of bringing complex projects to life. You are a natural leader who is organised, decisive, and excellent at communicating. While you won't be paid, the sense of ownership and impact will be immense. Your strategic guidance and expertise will be the foundation of our charity's success.

What You'll Gain:

• Executive Leadership: The opportunity to lead a pivotal project for a brand-new, exciting charity.

• Lasting Impact: The profound satisfaction of knowing your work enabled the creation of a charity that will serve young people for years to come.

• Purpose-Driven Work: A chance to use your professional skills for a meaningful cause that you can be incredibly proud of.

• Flexible Engagement: This is a project-based role with a clear end goal, perfect for someone who wants to make a high-impact, time-limited contribution.

Join us and help build the engine that will power our mission to change young lives.

Ready to lead the charge? Please submit your CV and a brief cover letter outlining your project management experience.

URBAN YOUTH

Your City. Your Vibe. Your Leadership.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.