Community volunteer roles in east acton, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.
IAPWA are currently seeking an Adventure Co-ordinator to join their UK team to support their ‘Adventures for Animals’ fundraising initiative.
From helping to create exciting adventures in the UK and overseas to promoting them and supporting trip participants, the Adventure Co-ordinator will be part of a team who are passionate about developing incredible adventures worldwide to make a difference to the lives of animals in need.
Although this is a voluntary role, there are extensive travel benefits available. Please note: the majority of the adventures offered by the charity involve hiking, mountaineering and cycling, among other active pursuits and so all applicants need to be comfortable taking part in these kinds of activities.
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Communications Volunteer for the Asian MS Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.
In this role you’ll be able to develop your writing skills, and gain an experience of communicating across a range of digital channels.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Join the Wheels for All Volunteer Team – Help Us Make Cycling Inclusive for Everyone!
Do you want to make a difference in your local community? Are you passionate about inclusion, wellbeing, and having fun outdoors? Join Wheels for All, a national charity making cycling accessible for disabled people and those with long-term health conditions.
We believe everyone should experience the joy, freedom, and empowerment of cycling. Our inclusive cycling sessions are only possible thanks to a diverse team of dedicated volunteers—and that’s where you come in!
What You’ll Get Involved with:
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Support people to use adapted cycles during sessions
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Help with setting up and packing away equipment
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Provide a friendly, welcoming environment for participants and families
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Be part of a fun and supportive volunteer team
Volunteer Benefits
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Claim reasonable expenses in line with our Volunteer Expense Policy
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Receive a Wheels for All branded uniform
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Access volunteer training courses to support your development
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Be part of an inspiring, positive, and supportive charity culture
No experience? No problem!
We provide full training, including disability awareness and safety, and ongoing support from our team and fellow volunteers.
What are we looking for?
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An approachable and friendly nature
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Good interpersonal and communication skills
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Empathy and an understanding of individual needs
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Patience and an inclusive approach to engagement
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Adaptability and flexibility in changing situations
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A team-oriented attitude
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Positivity, honesty, and integrity
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Strong organisational skills and the ability to take initiative
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Some cycling experience is helpful but not essential
Why volunteer with us?
“The best thing about volunteering is seeing the happy faces! The riders come back beaming—it’s amazing to be a part of that joy.” – Dave, Volunteer
“People that aren’t normally able to get out cycling can come here and join in and enjoy the great outdoors. I really enjoy volunteering with Wheels for All because I can visibly see how the simple act of cycling brings a lot of happiness” - Vince, Volunteer
You’ll Gain:
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Confidence and new skills
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Connections and friendships
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Improved mental wellbeing
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A chance to be part of a national movement for inclusive cycling
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Recognition through social events, newsletters, and volunteer awards
Join us—and help make cycling accessible for all!
Saturday 21st June 2025
Volunteer at WWF-UK’s Great Wild Walk
Join us for a day of nature, community, and conservation!
WWF-UK’s Great Wild Walks are inspiring fundraising events set in some of the UK’s most beautiful landscapes. As a volunteer, you’ll play a vital role in making these events a success—supporting walkers, cheering them on, and helping raise crucial funds for WWF’s global conservation work.
Volunteer Roles
Roles are assigned on the day, but here’s what you might be doing:
- Event Village Volunteer: Greet participants, hand out t-shirts and medals, support recycling stations, and help create a welcoming atmosphere.
- Route Marshal: Guide and cheer on walkers along the route, ensuring they stay on track and feel encouraged.
- Back Marker: Walk the full 10-mile route behind the last participants, offering support and removing signage as you go.
What You’ll Receive
- A WWF t-shirt to wear on the day
- Light refreshments
- A full event-day briefing
- Pre-event communications with all the key info
What to Bring
- Weather-appropriate clothing and sturdy footwear
- A fully charged mobile phone
- A reusable water bottle
- Sun cream
We aim to make our volunteer roles inclusive and will do our best to accommodate any access needs. Volunteers under 18 must be accompanied by an adult.
Why Volunteer?
- Meet like-minded people who care about the planet
- Gain valuable event experience
- Support WWF’s mission to protect nature and wildlife
To sign up, please visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you keen to make the workplace fun and engaging for our great people providing great care through the power of cycling?
- An expected time commitment of twice a month
- Volunteer role, expenses paid
- Location: West London
Using your own bicycle to live by your own values and love of cycling and embed them into the role
Confident in speaking with others and encourage others to model same behaviours
Create, promote and maintain a Trustwide Bicycle User Group
Organise a group of specific ride events with the support from the Travel and Transport Department, encourage people from under-represented groups to take part
Promote events through advertisement and branding with the support of the Communications and Facilities team. An expected time commitment of twice a month
Adhere to the relevant policies and procedures of the Trust, including Infection control, Health and Safety, Safeguarding, Equality and Diversity, Data Protection and Confidentiality policies
Opportunities to get involved in other areas of the Trust’s work, including our NHS careers
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every child deserves the chance to succeed, regardless of their background. Action Tutoring is a charity dedicated to closing the attainment gap and creating a more equitable future for young people.
We're building a diverse community of tutors passionate about educational equity. We are seeking dedicated volunteers from all walks of life to tutor and support pupils facing socio-economic disadvantage in maths and English.
As a volunteer tutor, you’ll:
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Tutor a group of 1-3 pupils (primary or secondary), with options to support online or in-person.
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Dedicate just one hour a week for a 10-20 week programme.
We provide the resources - you bring your enthusiasm! You’ll use our workbooks to deliver your sessions.
Whether you're a university student, a working professional, retired or simply looking to give back, your hour a week can open doors to brighter futures for these young people and make a lasting impact.
What you'll gain:
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Comprehensive training (2-hour induction, technical training for online tutors, optional further skills training).
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Ongoing support from your dedicated programme coordinator.
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Structured session plans and workbooks.
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Travel expense reimbursement (up to £5 per session).
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Free DBS check.
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Optional tutor socials and buddy system.
We look for volunteers with:
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Solid subject knowledge in the area they wish to tutor, which may be demonstrated by a degree or grade B at A-level qualification (or equivalent) or relevant experience.
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The ability to explain concepts clearly and patiently.
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A commitment to supporting pupils’ academic progress.
We recognise that valuable experience can be gained through diverse routes. If your qualifications differ from those mentioned, we still encourage you to apply. Please highlight any relevant experience or skills in your application.
We welcome applications from volunteers across England, Wales, Scotland, and Northern Ireland. (Please note: This is a volunteer, unpaid position.)
Our programmes run during term time, and you can sign up at ay time throughout the year.
Our volunteers say:
" The Action Tutoring team has been fabulous in their support: timely updates, always available, closely following progress, and ready to intervene where needed, very professional indeed!"
"Volunteering is very rewarding. I would say the skills that one develops from teaching the pupils are transferable to any walk of life and make you a better person. I would highly recommend it."
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Surrey Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Camden Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a creative and results-driven Social Media Volunteer to join our new community interest company. The ideal candidate will be responsible for developing and implementing effective social media strategies to enhance our online presence, engage with our audience, and promote our brand. This role requires a strong understanding of social media management and public relations, as well as the ability to create compelling content that resonates with our target market. We are also looking for someone who has a genuine interest in counselling, therapy or mental health.
Responsibilities
- Develop, implement, and manage social media strategies across various platforms including Facebook, Instagram, and LinkedIn.
- Create engaging content tailored to different audiences and platforms, ensuring alignment with brand messaging.
- Monitor social media channels for trends, customer feedback, and engagement opportunities.
- Collaborate with the marketing team to integrate social media efforts with broader marketing campaigns.
- Analyse performance metrics to assess the effectiveness of social media initiatives and adjust strategies accordingly.
- Engage with followers by responding to comments and messages in a timely manner.
- Stay updated on industry trends and best practices in social media management and public relations.
- Assist in the development of public relations strategies that align with social media efforts.
Requirements
- Experience in social media management or a similar role is not essential, but we are looking for someone with genuine interest in developing their skills and abilities.
- Excellent written and verbal communication skills with an eye for detail.
- Proficiency in using social media management tools and analytics platforms.
- Ability to work independently as well as collaboratively within a team environment.
- Creative thinking skills with the ability to generate innovative ideas for content creation.
- Strong organisational skills with the ability to manage multiple projects simultaneously while meeting deadlines.
If you are passionate about social media and eager to make an impact through engaging content, we would love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a proactive fundraiser and looking to support a small charity? We're looking for 2 energetic and enthusiastic fundraiser volunteers to increase the fundraising opportunities for the charity as well as developing corporate partnerships, legacy giving, individual giving and major donors. This role may also include:
- Develop new and imaginative fundraising activities, many of which involve organising events
- Project manage fundraising events, from inception all the way through to evaluation
- Recruit and promote supporters and volunteers for challenge and national events.
- Assisting with researching and approaching corporate entities for event sponsorships, partnerships, Charity of the Year partnerships, and donations from corporate foundations
- Writing emails and speaking with potential partners about the work of Burning Nights CRPS Support with the aim of securing funds for the organisation
- Helping to maintain the fundraising database, ensuring accuracy and consistency of all records;
- Development in fundraising opportunities
- Keeping in contact with current & past donors and assisting in finding new donors
- Communicating with past fundraisers and encourage them to consider fundraising in the future
- Assist in marketing our events
- Development / Improvement of fundraising support (e.g fundraising packs and materials)
- Create fundraising & donation posts for social media & email marketing
Key & Desirable Skills:
- Fully computer literate and fully able with the main Microsoft Office tools including Word, Excel, Access, PowerPoint as well as the internet and email
- Knowledge of using CRM systems or ability to learn
- Outgoing, friendly and proactive character
- Good initiative and ability to work with little direct supervision but will ask when help is needed
- Be comfortable volunteering within a small team or by yourself
- Good communication skills - Ability to communicate effectively at a number of different levels
- Ability to communicate effectively by telephone, written correspondence and in person
- Experience of writing funding proposals and working in fundraising would be an advantage
- Strong organisational skills
- Knowledge of corporate fundraising techniques including Charity of the Year, sponsorship, donations, marketing would be an advantage
- An ability to present and engage potential partners/sponsors in a compelling way
- Maintaining strict confidentiality
Practical Considerations:
- Age over 18 only
- Expenses will be given in line with the charity’s expenses policy
- It is an indoor role at one site – your home, but occasionally meetings are held in other offices and in the office of the charity or online
- This role is suitable for people wanting to learn new skills as well as improve previously learnt skills
Not sure if you have the right skills? Then contact us or apply as you may have some great translatable skills that would be applicable for this role!
About the Charity: Burning Nights CRPS Support is a UK wide charity that works to improve life for those living with Complex Regional Pain Syndrome (CRPS), their families, loved ones, carers and friends. As a charity we raise awareness about the condition amongst the public, health and legal professionals by providing CRPS awareness sessions so that patients can be diagnosed quicker to enable treatment to start more rapidly.
Application Process:
Apply on Charity Job with CV and covering letter telling us why you would be a good fit for our charity
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.





Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Willow is special. We help make precious memories in the toughest times.
Our team works hard to provide fun-packed Special Days or quiet breaks, a chance to meet heroes and legends, or the opportunity to fulfil a lifelong dream. In the toughest times, Willow creates tailored experiences that give people a boost and bring families closer together. We are the only UK charity that supports seriously ill 16 to 40-year-olds, creating magical moments which become shared memories that last a lifetime.
Since Willow was founded in 1999, we have provided more than 22,000 Special Days, Special Breaks and Special Treats, but we see this as only the first part of Willow’s journey and a base for further growth. We currently provide around 1,000 treats, days or breaks each year which means that we only reach a small percentage of those who would benefit from our services. We would love to be able to do more.
This is a pro bono appointment which brings rewards and if you would like to make a difference in our world, this is a great opportunity to bring your skills, knowledge and experience to help us deliver on our mission.
Travel expenses directly incurred in our roles as Trustees on official business can be reimbursed. Board and Committee meetings are held in person or remotely with in person meetings normally held in London.
Trustees are appointed for an initial three-year term with the opportunity to extend for a further two, three-year periods.
The time commitment is to attend 4 Board meetings a year plus relevant committee meetings. There are always opportunities to become more involved with specific projects, and trustees are strongly encouraged to attend at least 1 Willow fundraising event each year.
Specifics about the role
Willow seeks to appoint a new Board member as part of our succession planning. We are keen to hear from candidates who have skills or expertise in fundraising:
- Worked as a senior fundraiser in a charity with a range of public fundraising methods, and are used to setting targets and reviewing the effectiveness of different streams of income. At Willow, you will help to scrutinise and enhance our fundraising strategy and may have experience of data insight and interrogation
You will be joining a dedicated team of Trustees. We currently have 10 board members with a variety of backgrounds and experience including finance, investments, fundraising, PR and communications, management consultancy, events, and legal. Our trustees work closely with the Chief Executive, leadership team and senior members of the team.
To create precious memories and experiences for young adults with life threatening illness and those close to them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Clinical Trustees
We have a vacancy for clinical trustees who have worked in health or social care to join our board of trustees, to be part of the full board and our clinical sub-committee. We are looking for individuals who are enthusiastic to support the organisation with their skills and knowledge to continue to deliver a service that is safe and meaningful to its service users. We are particularly keen to meet a candidate who has experience in community neurological services and safeguarding.
We are a charity with 30 years’ experience of providing physical, emotional, and social support to adults with long-term neurological conditions in Richmond and neighbouring boroughs. Our passionate, professional service helps individuals and their carers to achieve a greater quality of life, enhancing their long-term well-being. INS has up to twelve trustees and has three subcommittees Clinical, Finance and Fundraising and Marketing.
We are looking for a trustee who is initerested in
Working with fellow trustees to shape, drive and monitor the charity’s strategy.
Commited to attending 3 Clinical Committee meetings per annum (on average lasting 1.5 hours), as well as four full board Trustee meetings (1-2 hours) • Prepare for and participate fully in board and sub-committee meetings.
Ensuring the proper management and administration of the charity.
Using any specific skills, knowledge or experience you have, to help the board of trustees reach quick and sound decision by leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the trustee has special expertise.
Reviewing funding applications, agree the allocation of funds and have oversight of the progress of funded projects.
Promoting the work of INS externally
Participating in sub-committees.
Ensuring that the charity’s mission, values, and the principles of best practice are upheld in the delivery of its objectives.
For further information candidates can contact Sarah Vines, Clinical Lead/CEO.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you're interested in a career in fundraising with a focus on trust fundraising, this role would provide the perfect foundation, giving you the opportunity to gain hands-on experience and develop key skills.
Citizens Advice Barnet is a local, independently registered charity and member of the Citizens Advice network. We help people find a way forward with their problems by providing expert advice, enabling people to uphold their rights and access the help they need and are entitled to. While our services are available to everyone in our community who needs us, we prioritise those who need us the most, such as people with disabilities, a language barrier or those experiencing poverty.
A significant amount of our funding comes from trusts and foundations. It is only through the grants we receive that we're able to provide free specialist casework that helps the most vulnerable people with the most complex problems.
Duties include:
- Identifying funders we could approach, such as by searching funder databases
- Researching funders to clarify whether or not we are eligible to apply, how much funding we could apply for and which project they’d be most likely to fund
- Recording the above information in a spreadsheet and keeping this record up-to-date
- Updating a master document which collates key information for applications
- Writing applications for small grants with support from the Head of Business Development
About You
No previous experience or knowledge of trust fundraising is required; this role would suit you if you have the following skills and attributes:
- strong research skills
- analytical thinking skills
- high attention to detail
- IT skills, especially MS Word and Excel at a basic level (sort, filter, basic formulas) or willingness and ability to learn
- ability to present complex information in a clear and easily navigable format
- clear and persuasive writing skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OVERALL PURPOSE OF ROLE
MAIN ACTIVITIES AND RESPONSIBILITIES
Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.
Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.
Work as a team member, taking full responsibility for all shop duties undertaken.
Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.
CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)
Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.
TECHNICAL RESPONSIBILITIES
Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.
OTHER FEATURES OF JOB
Hours of work are according to those agreed between yourself and the Shop Manager.
Opportunity for paid employment in our charity shops.
Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.
LOCATION
South East London Alex TLC charity shop premises.
PERSON SPECIFICATION
EDUCATION, QUALIFICATIONS AND TRAINING
DESIRABLE:
· GCSE, ‘O’ Level or equivalent Mathematics and English Language
· customer service
EXPERIENCE
DESIRABLE:
· Willingness to learn about leukodystrophy and the challenges our beneficiairies face
· charity shop or other retail
WORK BASED COMPETENCIES
DESIRABLE:
· Good customer service skills
· Good telephone skills
· Good writing skill
· Good numerical ability
· Good organisational ability
· Flair for display
· Computer literacy
BEHAVIOURAL COMPETENCIES
ESSENTIAL:
· Motivated
· Honest
· Committed
· Ability to work in a team
DESIRABLE:
· Enthusiastic
· Articulate
· Calm under pressure
· Methodical
· Resourceful
· Commercial acumen
We are only able to accept applications from UK residents.
Our Mission is to support anyone affected by leukodystrophy, support research, raise awareness and improve best practice within healthcare systems.

