Community volunteer roles in fearnhead, warrington

Finance Lead – Secure the Future of MINDSET Charity

Are you ready to use your financial expertise to fuel a movement that’s rewriting the story of men’s mental health in the UK?

MINDSET is a bold new charity with a clear mission: to empower men to speak up, grow, and thrive. We will be offering peer-led support, practical self-improvement workshops, and a community built on courage, connection, and growth.

But every movement needs a strong financial backbone—and that’s where you come in.

Why MINDSET Matters

• Suicide is the leading cause of death for men under 50 in the UK.

• 1 in 8 men experience mental health problems—but many never seek help.

• Outdated stereotypes still tell men to “man up” and stay silent.

We’re here to change that—with action, empathy, and tools for real growth.

Your Role: Finance Lead (Volunteer)

As our Finance Lead, you’ll be the steward of MINDSET’s financial health. You’ll help us build a sustainable future by overseeing budgeting, financial planning, and fundraising compliance—ensuring every pound supports real impact.

Key Responsibilities:

• Develop and manage the charity’s budget and financial strategy.

• Ensure compliance with charity finance regulations and reporting.

• Support fundraising efforts with financial oversight and planning.

• Advise on grant applications, donor stewardship, and income generation.

• Collaborate with the Board and team to align finances with mission.

Who We’re Looking For

• Experienced finance professional (charity or commercial welcome).

• Knowledge of UK charity finance and fundraising compliance.

• Strategic thinker with strong analytical skills.

• Passionate about mental health and social change.

• Able to commit approx. 4–8 hours/month (flexible).

Why Volunteer with MINDSET?

• Help shape a charity that challenges stigma and empowers men.

• Use your skills to build financial resilience and long-term impact.

• Collaborate with a passionate, purpose-driven team.

• Be part of a movement that blends courage, care, and accountability.

Apply Now

Send your CV and a short cover letter.

Deadline: 18th August 2025 before 5:30pm

Let’s build a stronger MINDSET—with financial clarity and purpose.

Fund the mission. Empower the movement.

We are recruiting for a Helpline Volunteer to join our team in the National Domestic Abuse Helpline Team.

Job Title: National Domestic Abuse Helpline Volunteer

Location: Homeworking
Salary: Voluntary role and therefore Salary not applicable
Contract type: Voluntary

Hours: 3-4 hours per week. We are currently looking for candidates who can support us for shifts between 10am-10pm. Any day, Monday – Friday and 10am-6pm Saturday & Sunday.

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Helpline Volunteer to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. For further information on the key accountabilites for this volunteering role, please see our job profile document.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 18 August 2025

Interview Dates: From Monday 8th September 2025 to Thursday 17th September 2025 (online)

Are you passionate about protecting the countryside? Do you want to help ensure future generations have beautiful surroundings for their mental health, a better climate to live in and food to eat, while also having sustainable energy, transport and places to live? Do you live in, or close to, Buckinghamshire?

CPRE Buckinghamshire is looking for enthusiastic individuals to support our work on local planning matters, ranging from county-wide development plans through neighbourhood (local) plans, to proposals for large commercial and residential developments.

By volunteering with us you would be providing invaluable input into our campaigns and helping to ensure the protection and celebration of the green spaces of Buckinghamshire and Milton Keynes.

Activities include:

* Investigating planning applications, helping us to influence their outcome

* Reviewing plans, applications and other consultations and sharing your findings

* Drafting response letters to the local planning authority

* Researching planning policy and best practice

* Supporting local communities in responding to planning issues and contributing to local campaigns

* Assisting in the preparation of responses to wider consultations, including planning appeals

* Liaising with other CPRE volunteers, local residents or other organisations.

Person description:

This role does not require previous experience with planning, as training and guidance can be provided. However, some knowledge would be very helpful. We hope you can offer us many of the qualities described below:

* A strong passion for the countryside

* An understanding of the planning system (or be willing to learn)

* An interest in investigative work, with an eye for detail

* A desire to share your knowledge with others in the branch

* Good communication skills – written and verbal

* Can attend meetings or, when not possible, can provide updates for meetings

* Computer literate – the internet, e-mail and MS Word or equivalent.

This is an ideal opportunity to grow your knowledge of the planning system, and to gain experience of working in the environmental campaigning sector or for an environmental charity. You will have the opportunity to meet local people and feel part of a friendly and passionate group.

We anticipate that this role could take a few hours per week, but it can be as little or as much as you like. We keep in regular contact via phone and/or email to discuss progress and to provide support. Group meetings are usually virtual.

The role is voluntary, although we will pay all out-of-pocket expenses with prior agreement, in line with our Volunteers Policy.

Do you want your work to have an impact? Use your skills in a meaningful way? Professors Without Borders is growing and is looking for a volunteer that has an interest in Monitoring and Evaluation, and has a passion for education to join our community. 

Summary 

Professors Without Borders is a UK and Luxembourg registered charity with a mission to improve access to quality education (SDG4) for all. 

This is a voluntary, remote opportunity with flexible responsibilities. It’s an ideal position for those looking to learn new skills, grow their network, and give back by contributing their expertise to a meaningful cause. You will align with our core values, believe passionately in the power of education, and uphold our ethical standards.

We are looking for a volunteer with strong analytical skills who wants to support our efforts in assessing the impact and effectiveness of our programmes. Initially your role will focus on basic data analysis and entry for our programme surveys. As we improve our M&E capacity, there will also be opportunities to contribute your insights and suggestions to help strengthen our overall design.

Who We’re Looking For

The ideal candidate will have:

• A passion for education and belief in our mission

• Familiarity with Excel / Google Sheets, and Monday. com 

• Experience in data collection, survey design, statistical analysis would be an asset

• A proactive attitude, reliable, punctual, and possess an eagerness to learn

• Attention to detail and organisational skills

• Strong written and verbal communication skills

Key Responsibilities:

• Collect, clean, and analyse qualitative and quantitative data collected from programme surveys

• Occasionally compile reports from these results

• Help identify trends, challenges, and areas for improvement across M&E efforts

• Support the future design and implementation of additional M&E tools

Why Volunteer With Us?

• Make a meaningful impact on global education

• Gain valuable research experience

• Expand your professional network

• Flexible remote work fitting your schedule

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the Stockport and South East Manchester Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Can you help us by providing a calm, safe, and caring environment for our small furries whilst we find them their fur-ever home?

Often when we think about animal fostering, cats, and dogs spring to mind, but have you ever thought about fostering our smaller animals? The RSPCA received more than 5,000 reports last year about rabbits and other small furries relating to neglect or abandonment and rescued an average of 340 small furries a month! To help us with the rehoming of these small animals, we are actively looking to add to our fantastic team of volunteer fosterers.

As a small animal fosterer, you would play an essential role in providing the animals in our care with a temporary home whilst they are being rehomed. Like us, even small furries have specific needs and requirements, but rest assured, once we have guided you through the fostering process the animal centre will ensure that you have all the necessary guidance, equipment, food, and veterinary care.

What You’ll Be Doing:

• Provide them with care, safe suitable housing, and space for playtime, as outlined in our policies and guidelines.

• Ensure that they are groomed if appropriate and fed and watered.

• Provide them with suitable and clean bedding to keep them cosy.

• Give them lots of attention and plenty of cuddles as they are very sociable animals.

What We’re Looking For:

• Volunteers aged 18 or over who have had plenty of experience of caring for animals.

• Fostering experience is beneficial but not essential as training is provided.

• For their wellbeing, our small furries may need to be fostered in pairs, so please bear this in mind.

• Any existing pets or animals need to have been spayed/neutered (some medical reasons may mean they cannot be so, please let us know if this is the case).

• You should be located in Buckinghamshire or within a reasonable distance.

What’s in It for You?

• You will be making a massive difference to the welfare of the small animals in your care.

• Join a community which will enable you to meet new people and make new friends.

• Learning new skills through our comprehensive induction and fostering training programme.

• Enhance your CV by adding your volunteering experience and newly acquired skills.

• The RSPCA is happy to reimburse you for any pre-agreed expenses that you may incur through volunteering for us.

Practical Considerations:

• Health & Safety: You’ll need to complete a simple online Health & Safety course before starting the role.

Disclaimer:

Our voluntary roles are subject to:

• An informal interview and trial period.

• Submission of two referees’ contact details.

• Completion of relevant training and assessments for the role.

S2S Dynamics

The global e-waste crisis is growing, with over 60 million tons generated annually and only 20% properly recycled. Manufacturers lack visibility into end-of-life product data, while recyclers operate without standardised information leading to material loss, non-compliance and environmental harm.

We are building a digital backbone for circular electronics with our platform that connects electronics manufacturers with recyclers through an AI-powered matchmaking to enable seamless data sharing, material recovery and compliance automation.

Content & Social Media

Volunteer Role Description (remote, unpaid)

Role Description

S2S Dynamics is looking for an individual to assist with content & social media to help us educate the target audiencec about the e-waste crisis, promote circular economy solutions and amplify our mission across digital platforms. This is an exciting opportunity to create storytelling that sparks awareness, builds community and supports lead generation efforts.

You’ll work closely with our co-founders and marketing team to execute a strategic LinkedIn-focused content calendar and contribute to newsletters, website updates and campaign content.

�� Key Responsibilities:

• Research, write and schedule content for LinkedIn posts
• Assist with creating short blog posts, visuals and content snippets
• Help maintain our content calendar and track post performance
• Support development of platform explainer content and educational series
• Repurpose content into shorter formats for use in decks or social campaigns

�� Ideal Candidate:

• Excellent writing and editing skills, with an interest in sustainability or tech
• Comfortable using tools like Canva, Slack, Google Docs etc.
• Familiarity with LinkedIn and B2B tone of voice
• Creative and reliable team player who enjoys ideating and executing

�� What You’ll Gain:

• Learn how early-stage startups build a content engine
• Collaborate closely with founders and content advisors
• Portfolio-worthy content and storytelling assets
• Flexible schedule (~10–15 hrs/week), fully remote
• Contribute to real-world impact through awareness and education

Weekly Time Commitment

10+ hours per week

Duration of Volunteer Role (remote)

3-5 months

Job Purpose

One Place London is a community interest company located in West London engaged in Acting for Film and Music Recording workshops for young people aged 14-25, unemployed or at risk of getting involved in crime. The Social Media Executive will be instrumental in driving the digital presence of our client’s brand. Your primary focus will be on developing engaging content that effectively communicates the uniqueness of our projects, films and music and collaborating with influencers and brand ambassadors to enhance visibility and influence in the market. This Social Media Executive job is remote work where you will be collaborating with influencers/ambassadors creating content.

Main Duties & Responsibilities

- Strategize and execute innovative social media marketing campaigns

- Produce compelling content that showcases the innovative aspects of the products

- Partner with influencers and ambassadors to maximize reach and engagement

- Monitor and analyze performance metrics to refine strategies and boost interaction

Person Specification & Key Competencies

Qualifications and Experience:

•  Experience of working with external creative agencies. 
* Experience executing Facebook and Instagram lives. 
* Experience taking part in workshops with internal social media stakeholders. 
* Writing briefs and working with campaign case studies to develop content.
* Writing social media monthly reports for organic activity.
* Team player who can manage their own time and workload effectively. 
* Proactive self-starter. 

Personal Attributes

- Creative and strategic thinkers with excellent storytelling abilities

- Experienced professionals in social media management and content creation

- Individuals with a deep understanding of current social media trends and influencer collaboration

- Team players who thrive in a dynamic environment

Benefits

• Career progression opportunities

• Flexible/Agile Working, Hourly pay rate during the workshops on a Contract/ Self-Employed basis.

• Employee Assistance Programme to support employees.

The role in a nutshell: 

Volunteers help to keep Age UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Age UK Volunteer Van Mates travel with Age UK van drivers. The role involves collecting and delivering goods and stock from and to private properties and from one shop to the other, working as a team with the van driver loading and unloading goods from the van and assisting the team with the running of the stockroom. 

What will you be doing? 

In this role, you would be assisting with the collection, loading, and unloading as well as delivery of donated furniture, white goods, clothing, and bric-a-brac to and from private residences and workplaces, helping with the re-distribution of stock and furniture from one shop to another and carrying out tip-runs to dispose of items no longer usable. You would also support staff to manage stock in the stockroom, accept donations, process items for sale. 

How would you be supported in this role? 

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do. 

Why do we need volunteers in this role? 

Van Mates have very demanding roles which are important to the success of our charity shops. We need Volunteer Van Mates to support our Van Drivers with the many tasks at hand to ensure that stock is at the right shop, at the right time in the most cost and time efficient manner. This helps Age UK to raise enough funds though our shops to reach and support more older people. 

Additional information: 

We offer a variety of flexible shifts for volunteers. 

What skills, interests or experience might be helpful in this role? 

We welcome applications from people with a wide range of skills and experiences. You don’t need any previous experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you. 

We're looking for 2-3 detail-oriented and strategic Search Engine Optimisation (SEO) Specialist Volunteers to help optimise our online presence and ensure our campaigns and content reach the communities that need them most and increase the charity’s search engine results rankings. The SEO Specialist Volunteers will play a key role in enhancing the visibility and searchability of Burning Nights CRPS Support’s website and digital content.

The SEO Specialist Volunteers will be volunteering within the Communications & Marketing Team to implement SEO best practices, conduct keyword research, improve site structure, and analyse web performance – all to ensure our content reaches a broader audience and amplifies the voice of our charity’s supporters online.

Key Tasks and Objectives

• Competitor and Keyword Research: Conduct keyword research to inform website content and campaign strategies.
• On-page optimisation: Optimise existing content for improved search engine ranking (meta tags, meta descriptions, headers, alt text, etc.)
• Monitor and analyse SEO performance using tools such as Google Analytics, Google Search Console, and SEMrush.
• Technical SEO Implementation: Identify technical SEO issues and collaborate with content teams to resolve them.
• Backlink and Off-Page SEO: Assist in developing backlink strategies and improving domain authority.
• Support the content team in creating SEO-optimised articles and pages.
• Provide monthly reports on SEO performance and suggest improvements.
• Stay up to date with SEO trends, Google algorithm updates, and emerging best practices.

Key Skills or Qualifications

• Excellent understanding of SEO principles and search engine algorithms.
• Proven experience in conducting SEO audits, strategy development, and implementation.
• Experience using SEO tools such as Google Search Console, Google Analytics, Ahrefs, or SEMrush or similar platforms.
• Previous experience in digital marketing, content strategy, or technical SEO.
• Ability to perform keyword research and competitor analysis.
• Familiarity with HTML, CSS, and content management systems (ideally Django framework).
• Strong analytical skills and attention to detail.
• Excellent written communication and reporting skills.
• Evidence of organisational skills, with good attention to detail.
• The ability to work independently, turning recommendations into action without needing constant oversight.
• A passion for using your skills to support patients and families impacted by a debilitating pain condition and help save lives.
• Passion for creating inclusive and accessible digital spaces.
• Highly organised, self-motivated, and able to work independently.
• Enthusiastic about supporting a small charity.
• Willing to learn, adapt, and collaborate with a supportive team.

Desirable Experience

• Experience of Google Ads for nonprofits.
• Experience of using Django framework websites.
• Familiarity with accessibility best practices and inclusive web design.
• Experience working with or volunteering for nonprofit / charitable organisations.
• Demonstrable IT skills, particularly Google Drive and Microsoft.
• Good research and information management skills.
• An understanding of the charity sector and/or fundraising.

Key Benefits

• Volunteer as part of a forward-thinking, supportive team.
• Unique opportunity to directly contribute to strategic SEO recommendations, and the implementation of those changes to increase the charity’s visibility.
• At Burning Nights CRPS Support you’ll use your SEO skills for a mission with a real, measurable impact. This is more than just a volunteer role, it’s an opportunity to change and save lives.
• Make a meaningful difference in the lives of patients and families impacted by a severe pain condition.
• Building your network and forming connections with like-minded people and organisations.
• Enhance your CV and gain skills that are transferable to a variety of career paths.
• Receive training and ongoing support from our team.
• Experience the personal satisfaction and fulfilment that comes from helping others.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• This a remote volunteering opportunity with regular online team check-ins and collaborative sessions with a supportive, creative, and inclusive team environment.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.

The International Council of Museums in the United Kingdom (ICOM UK) is seeking a new trustee with strong financial acumen and a passion for the museums and heritage sector and working internationally to be the Finance Lead on our Board. This is a strategic finance role to support the Strategic Director and advise the Board of Trustees in respect of the conduct of the charity’s financial affairs.  

The role requires experience and skills in financial planning and management, preferably in a charity and/or company, along with the ability to understand and communicate the impact of decisions on the organisation’s finances. 

We welcome applications from professionals with the skills, knowledge and lived experience that will strengthen and diversify our Board. 

 For further details on the roles and ICOM UK, you can view our Finance Lead Trustee Recruitment  Pack. 

Marie Curie is calling on local people to help us fundraise together. No cape needed - just a bit of time and good vibes.

Coordinate collections - pick and drop off dontation tins

Spread the word

Collect and bank donations

You just need to:

• Be 18+
• Know your area
• Enjoy meeting people

We’ll give you:

• Quick and easy training 
• Ongoing support and expense covered
• Discounts & loyalty perks
• Feel-good impact

Ready to make a difference?
Apply now or get in touch with us

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.