Complaints manager jobs in Greater london
About the role:
Step into a role where your drive, resilience and belief in young people can truly change lives. As a Young Person’s Worker across our accommodation services in Islington and Waltham Forest, you will be right alongside young people at risk of homelessness, helping them move from uncertainty towards stability and independence. This is hands on, purposeful work where every day matters, and where your determination can unlock real opportunity for those who need it most.
In this role, you will manage a caseload of young people, building trusted relationships and empowering them to lead their journey forward. You will create and review personalised support and safety plans, support moves into independent accommodation, and help young people take confident steps into education, training or employment. Working within a trauma informed and strengths based approach, you will champion each young person’s goals while developing practical life skills such as budgeting, self care and cooking. You will also support access to essential services including mental health support, housing advice and employment pathways, motivating and coaching young people to take ownership of their futures.
At Single Homeless Project (SHP), you will be part of a tenacious, values driven team that does not shy away from challenge and believes in doing things differently to achieve lasting change. We will support your ambition with ongoing training, development and the chance to grow your career while making a genuine impact. If you are ready to bring your energy, compassion and persistence to a role that truly matters, we would love to hear from you.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About Us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important Info:
Please note we will be reviewing applications as they are received and progressing those suitable to interview at our Head Office in Kings Cross on an adhoc basis. Therefore please submit your application as soon as possible as we reserve the right to close the advert once suitable candidates are identified.
Please note there will be a second round of interviews in service for progressed candidates.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a committed and enthusiastic Net Zero Carbon Engagement Officer to support churches across the Westminster Deaneries in their journey towards net zero carbon. This is an exciting opportunity to work with parishes, clergy, volunteers and diocesan colleagues to reduce carbon emissions, improve energy efficiency and care well for creation.
You will play a key role in coordinating activity at a local level, supporting churches with audits, funding applications and delivery of projects, while helping to build learning that can be shared more widely across London.
About the role
Reporting to the Net Zero Carbon Programme Lead, you will:
- Engage with and support churches across the Westminster Deaneries (St Marylebone, Paddington and St Margaret) in progressing towards net zero carbon
- Coordinate and grow the Westminster Climate Forum, encouraging collaboration and shared learning between churches
- Support churches to complete energy and net zero carbon audits and implement recommendations
- Promote funding opportunities and support churches with grant applications
- Work with fundraising colleagues to submit funding bids on behalf of individual churches and groups of churches
- Support churches to submit annual Energy Footprint Tool data
- Oversee grant distribution and support delivery of projects within budget and timescales
- Work with communications colleagues to develop case studies and share learning
- Contribute to developing models for deanery-level net zero carbon coordination across London
Please refer to the Job Description for full details of responsibilities.
About you
You will bring:
Essential
- Experience of stakeholder engagement and relationship building
- Strong organisational skills and the ability to manage projects and multiple priorities
- IT proficiency, including Microsoft Office
- Clear written and spoken English
- The right to work in the UK
- A passion for environmental issues and tackling the climate crisis
- An empathetic understanding of the mission and values of the Church of England
Desirable
- Experience of project management
- Experience of organising events and public speaking
- Working knowledge of net zero carbon projects and/or church buildings
- Experience of writing grant applications
- An understanding of the ethos and mission of the Church of England and the role of parish clergy
- Experience of working with volunteers
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
To apply:
Closing date: 18 January 2026
Shortlist/invite: w/c 12 February 2026
Interviews: w/c 2 February 2026
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
Registered Charity
0
For every Londoner to encounter the love of God in Christ
The client requests no contact from agencies or media sales.
Thank you!
Join an amazing charity that makes a difference for the more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you:
The Senior Fundraising Database Officer is an exciting role at MDUK, that will sit within the Fundraising Team.
You will manage and optimise Muscular Dystrophy UK’s supporter database, ensuring accurate data, compliant Gift Aid claims, and effective segmentation for fundraising campaigns. Your role will include data imports, cleaning, and reporting, while providing actionable insights to support recruitment and retention strategies.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Monday, 5th January 2026
NB Interviews likely to be held on Thursday, 15th January 2026
Please download the job description to see full role responsibilities
Registered Charity
51 - 100
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.
The client requests no contact from agencies or media sales.
Thank you!
About us:
Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information, advice, and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.
If you’re passionate about making a difference and thrive in a role where no two days are the same, we’d love to hear from you.
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About the role:
As our Operations and Programme Support Executive, you’ll play a vital role in keeping our Operations and Programmes team running smoothly. From managing enquiries to supporting projects and events, your contribution will help us deliver our mission effectively and inclusively.
Your responsibilities will include:
- Providing responsive, professional support to customers and stakeholders.
- Coordinating project administration and logistics for key initiatives.
- Assisting with digital product support, including app-related queries and liaising with external agencies.
- Collecting and reporting feedback to help us continuously improve.
- Offering general administrative support, from scheduling meetings to processing invoices.
This is a role for someone who enjoys variety, takes pride in delivering excellent service, and values collaboration.
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About you:
We welcome applications from people of all backgrounds and experiences. You’ll bring:
- Strong customer service skills and a proactive approach to problem-solving.
- Excellent organisational abilities and attention to detail.
- Confidence working with digital tools and collaborating with external partners.
- Clear communication skills and a team-focused mindset.
Experience in financial administration or e-commerce support is a bonus, but not essential. If you meet most of the criteria and are excited about the role, we encourage you to apply.
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Why join us?
At Drinkaware, we value our people and offer a supportive, inclusive environment where everyone can thrive. You’ll enjoy:
- Hybrid Working (two days a week in the office)
- 30 days annual leave (plus Bank Holidays)
- Bupa health cover
- Matched company pension scheme
- Life assurance cover
- Wellbeing and learning grants
- Perks and discounts platform
…and more.
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Ready to make an impact?
Apply today and help us work together to reduce alcohol harm across the UK.
For full information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.
All candidates must be eligible to work in the UK and provide proof of your right to work in the UK.
Closing date: 9am, Wednesday 7 January 2026
Expected Interview date: 23 & 26 January
We are committed to equality, diversity, and inclusion and welcome applications from all communities. If you need adjustments during the recruitment process, please let us know.
No agency support is required
Apply for this post by clicking on the 'Apply' link. You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section in the Job Description and what you would bring to Drinkaware.
Interviews may be carried out in person at our Moorgate offices.
The client requests no contact from agencies or media sales.
Thank you!
Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis (CF). We are working towards a brighter future for everyone with cystic fibrosis by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
Our team of dedicated staff, volunteers, and Trustees work alongside people affected by cystic fibrosis to fund life-changing research, promote world-class clinical care, and provide information, advice and support and our work relies on the generous donations of our supporters.
About the role
As Director of Finance and Resources and with an oversight of a £15m budget, we are looking for a strong, corporate business leader operating at a senior level to help take Cystic Fibrosis Trust forward on our exciting journey towards a life unlimited by cystic fibrosis and optimising our finance and resources to deliver maximum impact for people with cystic fibrosis.
You will lead and develop a high performing multidisciplinary team of Heads including Finance, IT, Facilities, People and Organisation Development, Strategy and Business Intelligence, Company Secretariat functions as well as work closely with the Senior Leadership Team, Board of Trustees and other internal and external stakeholders. Please note this is a UK based role.
Your key responsibilities will include:
- Financial leadership of the Trust’s financial management strategy and statutory reporting and audit processes as well as reporting to our Boards and Committees.
- Digital and information systems: Lead IT and Digital development and implementation strategies, including delivery of the new CRM replacement going live in 2026 (MS Dynamics).
- People and Organisation Development: Lead best practice in our people management strategies, policies and practices as well as championing diversity and inclusion and staff learning and development.
- Business planning: Support organisational business planning and strategy development working closely with the CEO, Board of Trustees and our other internal and external stakeholders including people with cystic fibrosis.
- Facilities: Ensure our working environment and facilities support the delivery of our objectives in a cost effective and supportive way.
- Compliance and Governance: Be Company Secretary, ensuring appropriate governance systems and controls are in place and for reporting to relevant statutory bodies. Be responsible for our Data and ensuring compliance with GDPR, have oversight of Safeguarding and oversee complaints management and employment law compliance.
To be the right person for this role, the requirements you will need to meet include:
- To be a qualified accountant (CCAB recognised or equivalent) with minimum five years post‑qualification experience and ongoing CPD.
- Successful experience in a business leadership role to operate at a Director/Board level and as a senior leadership team member.
- Experience of developing effective short and long term business and financial strategies.
- Managing complex budgets, financial modelling and projections.
- Experience of directing, leading and developing multi-disciplinary teams.
- Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.
- In-depth and up to date knowledge of best practice financial management and reporting under the Charity SORP and charity governance practices.
- In-depth and up to date knowledge of best practice HR/people management, knowledge of employment law and Data Protection regulations.
- Strong understanding of IT systems management and development and the ability to champion the use of digital solutions.
- Understanding and commitment to diversity and inclusion and our charitable cause, mission and values.
- Highly numerate with strong analytical and problem-solving skills.
- Ability to travel for work and/or work occasional unsocial hours if required.
Please note that this role will require a satisfactory DBS check before joining us and we will arrange the DBS check for the successful candidate.
You will also need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.
If this sounds like the right role for you and if you think you would fit well within a passionate, friendly and high-performing and highly supportive team, please get in touch!
Closing date and interview date
Closing date for completed applications is midnight Monday 12 January 2026.
Interviews expected Wednesday 21 and Thursday 22 January 2026.
Please note we reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
No agencies please.
How to apply:
For more details about the job and requirements, please visit our website or use the application button provided.
Our commitment to an inclusive workplace
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
Benefits: Benefits include flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.
REF-225 504
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Secretariat – Reading Students’ Union
Location: University of Reading, Whiteknights Campus, Reading, Berkshire
Salary: £30,981.64 per annum
Contract: Permanent, full-time (35 hours a week)
'Governance that matters - because students matter'
About Reading Students’ Union
We are a dynamic, student-focused organisation dedicated to empowering students and enhancing their university experience. Our vision is to be a place for everyone, we inspire and empower students to change the world.
The Role: Secretariat
As our Secretariat Officer, you’ll be the heartbeat of our governance and democratic life. You’ll make sure everything runs smoothly, transparently, and in line with our charitable purpose. From supporting our CEO and Board of Trustees to guiding student leaders, you’ll be our trusted expert.
What You’ll Do
- Act as the go-to expert for governance and democracy queries, providing timely, accurate advice an training to trustees, student leaders, and staff. You’ll keep us compliant with charity law and sector best practice, and lead governance reviews to drive continuous improvement
- Own the annual cycle of Board and committee business—schedule meetings, prepare agendas, write clear and accurate minutes, and track actions. You’ll also coordinate trustee inductions and training, building strong relationships that enable effective decision-making
- Facilitate democratic processes, from elections to policy development. You’ll guide student candidates and elected officers, ensuring they have the tools and knowledge to lead confidently. You’ll design and deliver induction programmes for our elected sabbatical officers, setting them up for success
- Provide high-quality support to the CEO and Senior Management Team—managing diaries, inboxes, and meetings, and ensuring smooth communication across the organisation
- Maintain governance records, policy schedules, manage statutory filings, and oversee the student complaints process
- Identify opportunities to streamline governance systems and introduce digital tools that make processes more accessible and efficient
- Analyse governance and democratic participation data to produce reports that inform strategy and improve engagement. You’ll turn numbers into actionable insights that enhance student representation
About You
You’re passionate about governance and thrive in roles where precision, integrity, and impact matter. You’ll bring a mix of expertise, confidence, and curiosity to help us deliver exceptional governance and democratic processes for our students.
You’ll have:
- Proven experience in governance, democratic processes, or charity administration
- Knowledge of charity law and governance best practice
- A track record of supporting senior leaders or Boards—minute-taking, meeting coordination, and managing confidential information
- Strong organisational skills with the ability to juggle calendars, inboxes, and complex projects in a fast-paced environment
- Excellent written and verbal communication skills, including clear, accurate minute writing
- Excellent stakeholder management skills
- Experience designing and delivering training in all things governance
Desirable:
- Experience managing complaints
- Charity experience in an education or student-focused environment
- Knowledge of Student Unions, university structures and student representation systems
Why Join Us?
- Inclusive and supportive team culture
- Flexible working options
- 35 days annual leave including Christmas and Easter closure days
- Professional development opportunities
- Unique working environment in the heart of a vibrant Student’s Union, set on a stunning, green campus
Ready to make an impact?
Apply today and help us bring our ambitious new strategy to life with sector-leading governance!
Committed to equality, celebrating diversity, and embedding sustainability — building an inclusive workplace and a brighter future for all.
Registered Charity
101 - 500
To be a place for everyone, we inspire & empower students to change the world
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About YMCA St Paul’s Group
YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.
About the Role
As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.
This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.
Key Responsibilities
Deliver Outstanding Customer Service
Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.
Versatility at Its Best
No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.
Safety and Security
As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.
Welcoming and Listening
As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.
A Supportive Team Environment
Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.
What We Offer
At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.
We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.
Benefits to Support Your Mind, Body, and Spirit
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Free gym access across all YMCA sites
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Discounts from major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work across a range of outer London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
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Life Assurance
Thank you!
This role requires regular in-person engagement in London. Applicants must be able to travel to and work in London easily. Please only apply if you meet the criteria of the Personal Specification. Qualified ISVA's only please.
About us
SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Role
In this role, you will provide pro-active specialist, trauma-informed emotional, practical and advocacy support for male, trans and non-binary survivors aged 13–24 who have experienced sexual violence and are currently engaged with, or actively considering engaging with, the Criminal Justice System (CJS). This includes young people who present with additional or intersecting needs (e.g. mental health, neurodiversity, disability, immigration, homelessness, substance use, care-experienced backgrounds, or LGBTQIA+ identity). The role empowers young people to understand their rights, navigate the CJS, and make informed decisions about reporting, ongoing involvement, and special measures.
Our ISVAs work with clients currently residing in any London borough, or if the abuse was committed in any London borough. Travel across London will be expected.
We consider people from a wide range of educational backgrounds and work experience. What matters is that you are empathetic and will support the specific needs of our clients.
Please see attached Job Description and Personal Specification for more information.
Benefits of Working with Us
- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development
How to apply
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
- An up-to-date CV.
- A supporting statement that addresses each requirement within the person specification and outlines your motivations for applying.
Closing date: Sunday 4th January at 11:59pm
Shortlisting for Interviews: Week beginning the 5th January. The interview will be held remotely via Teams or Zoom.
We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.
At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.
If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
Please Note:- This role is for Accredited ISVA’s Only
An up-to-date CV.
A supporting statement that addresses each requirement within the person specification and outlines your motivations for applying.
Registered Charity
51 - 100
Our vision is a society that acknowledges, supports, and advocates for men and non-binary people who have been affected by rape or sexual abuse
The client requests no contact from agencies or media sales.
Thank you!
Join us and help transform lives.
We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives. This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.
As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care. A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.
Please refer to the job description for further information.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
The Centre is an equal opportunities employer. We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children. We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Discretionary wellbeing and celebratory days
· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%
· Life assurance cover (after probation passed)
· Employee assistance programme
· Season ticket loan
· Training and development opportunities
· Access to Blue Light Card discounts
Registered Charity
51 - 100
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Us in Making a Real Difference
About YMCA St Paul’s Group
YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.
Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.
About the Role
As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.
Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.
This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.
Working 4 nights on and 4 nights off (8pm-8am).
Key Responsibilities
Deliver Exceptional Customer Service
You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.
A Varied, Engaging Role
No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.
Champion Safety and Security
As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.
A Welcoming and Compassionate Presence
You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.
Be Part of a Supportive Team
You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.
What You’ll Gain
At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.
We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.
Benefits for Mind, Body, and Spirit include:
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Free gym access across all YMCA SPG sites
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Discounts at major retailers and supermarkets
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Free wellbeing and counselling services
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The flexibility to work across various outer London locations
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Career development programmes to support your journey
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Family-friendly policies, including enhanced maternity pay
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Life Assurance
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a full time Senior Paralegal to work alongside our Head of Regulation, dealing with concerns relating to our Registrants' fitness to practise. The role will support from initial receipt of concerns all the way through to final disposal of cases, including tasks such as taking witness statements, preparing bundles, working with Counsel and experts, setting up and clerking hearings as required.
For the right candidate, this is an exciting opportunity to develop legal skills and gain valuable experience of the full end to end Fitness to Practise process within a small healthcare regulator. For those who are working towards legal qualification, we are open to signing off qualifying work experience and can discuss this further at interview.
We are looking for an enthusiastic and highly motivated individual with relevant legal experience who is keen to join our small and friendly staff team. This is a hybrid role, with at least one day per week (Tuesday) in the office in Archway, London.
Applications must include both a CV and a cover letter to be considered, with the cover letter outlining how you meet each of the essential criteria.
Person Specification
Essential
1. Evidence of legal qualifications at least to degree level.
2. Relevant legal experience in interviewing witnesses and drafting witness statements.
3. Demonstrable experience in case handling.
4. Highly organised with strong attention to detail.
5. Excellent written and verbal communication skills.
6. Ability to work under pressure in a fast – paced environment.
7. Ability to compose documents and bundles in a succinct manner.
8. Ability to assimilate and understand complex regulatory legislation.
9. Ability to work flexibly in a small, close knit, multi-tasking team; working with colleagues and on own initiative with minimal supervision.
10. Understanding of the importance of confidentiality and data protection
11. Experience of using Microsoft Office packages, particularly Word, Excel, and Outlook.
12. Willingness and flexibility to work some evenings, and occasional Saturday, to attend meetings or conferences (time off in lieu is given)
13. Commitment to BPC’s aims and objectives.
Desirable
1. Healthcare regulation experience and/or other regulatory settings.
2. Experience in undertaking investigations.
Thank you!
TPP are recruiting for an Assurance Officer on behalf of our client, a longstanding professional membership and awarding body.
Benefits
- Salary: £32,500-34,000 per annum, depending on experience
- Employment type: FTC to 31st May 2026
- Hours: Full time, 35 hours per week
- 9am-5pm Monday-Thursday with 45 minutes lunch
- 9am-4pm Friday with 1 hour lunch
- Working arrangements: Hybrid working (office in London)
- Other: Significant investment in employee CPD
About the Organisation
Our client, a respected professional body, plays a key role in maintaining quality standards within the training and certification sector. Working closely with training providers, this organisation is committed to upholding high standards of compliance and quality assurance to support the development of industry-recognised training programmes.
The Role
As an Assurance Officer, you’ll manage a portfolio of Approved Training Providers (ATPs), ensuring they meet the organisation’s stringent quality criteria. You’ll deliver exceptional customer service, address quality issues proactively, and support the ongoing quality assurance of the organisation’s certified training courses. Your role will also involve reviewing online exam videos to maintain the integrity of assessments.
Key Responsibilities
- Manage applications from organisations seeking ATP status or course certification.
- Build and maintain strong relationships with ATPs, responding to queries promptly.
- Plan and support quality assurance activities, including audits, course observations, and performance analysis.
- Review proctoring videos to identify potential malpractice and ensure compliance.
- Handle quality issues, including complaints, delegate feedback, and pass rate data.
- Prepare reports and data for audits and investigations.
- Manage invoicing and payment processes for ATPs and Technical Assessors.
- Contribute to process improvements, enhancing the ATP and learner experience.
Skills and Experience required
- Strong experience in quality assurance, ideally within an awarding organisation, regulatory environment, or professional body.
- Exceptional attention to detail and ability to critically assess information, identifying potential risks or irregularities.
- Strong customer service and account management skills with experience in building relationships with stakeholders.
- Proficiency in Microsoft Office and experience with CRM systems.
Interviews
- 2 stages
- 1st stage online
- 2nd stage in person (London)
To Apply
- Covering letter
- No more than 2 pages of A4
- Addressing the required skills and experience listed above
- CV
Deadline for Applications
- ASAP – applications will be reviewed on a rolling basis
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Salary: £37,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December
Start Date: Early February (notice periods considered)
Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?
Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.
We are now seeking an exceptional Women’s Homelessness Lead (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.
About the Role
- This is a leadership role with both operational and strategic responsibility. You will:
- Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
- Lead the delivery of trauma-informed, strengths-based, person-centred support
- Develop strong partnership networks across local authorities, charities, housing providers and churches
- Shape the future of Keychange’s women’s homelessness strategy across Surrey
- Represent Keychange externally and explore opportunities for future service growth
At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.
Who We’re Looking For
You will bring:
- Substantial experience supporting or managing services for vulnerable individuals
- A strong understanding of trauma, safeguarding, risk and recovery-based practice
- Proven ability to build partnerships and influence across multiple stakeholders
- Excellent communication and leadership skills
- Confidence engaging with churches and Christian networks across traditions
- A values-led approach aligned with Keychange’s Christian ethos
Desirable experience includes:
- Managing accommodation-based services
- Existing Church partnerships across Surrey
Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.
What We Offer
- Salary of £37,000 – £41,000
- 25 days annual leave plus bank holidays
- Hybrid working (with 4 days regularly site or community based)
- Employee Assistance Program and Life Insurance
- Contributory Pension Scheme with matched employer contributions
- Ongoing personalised learning and professional development
- A supportive, faith-centered, values-driven culture
For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
Recruitment Timeline
- Application deadline: 23rd December 2025
- First stage interviews (remote): First week January 2025
- Final interviews (in person): Mid-January 2026
- Start date: Early February 2026
Registered Charity
101 - 500
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Thank you!
Customer Services Advisor
We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.
Position: Customer Services Advisor
Salary: £28,357 per annum
Location: Hammersmith with hybrid working
Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays
Contract: Permanent
Closing date: Friday 19 December 2025
Interview date: Week commencing 12 January 2026
About the Role
You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.
Key responsibilities include:
- Managing customer enquiries by phone and email, providing clear and accurate information
- Handling tenancy and responsive repair queries, raising works orders and keeping residents informed
- Keeping records and systems updated with detailed and accurate notes
- Liaising with contractors to ensure repairs are completed efficiently
- Supporting rent and service charge enquiries, including taking payments
- Helping to manage voids and lettings by keeping applicant information up to date
- Working with colleagues across the organisation to ensure a seamless and resident focused service
- Responding professionally to complaints and helping drive improvements based on resident feedback
- Ensuring all work complies with policies, procedures, safeguarding and data protection requirements
About You
We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience.
You will have:
- Experience providing high quality customer service, including managing difficult conversations
- Excellent written and verbal communication skills
- Strong IT skills, including confidence using Microsoft Office
- Experience handling a high volume of calls
- Ability to prioritise workload and work to deadlines
- A collaborative approach and the confidence to use your own judgement
- Empathy, professionalism and a commitment to supporting residents
- An understanding of equality, diversity and inclusion
It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided.
About the Organisation
The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.
Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.
We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working up to 40 hours per week (part-time hours will be considered), including at least one weekend day per week.
The Benefits
- Salary of £28,808 per annum (pro rata)
- 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
This is a fantastic opportunity for a customer-focused individual to join our thriving organisation.
You’ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same.
Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you’re truly valued.
So, if you’re looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today!
The Role
As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure.
Acting as a first point of contact, you’ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service.
You’ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.
Additionally, you will:
- Provide information about the surrounding park environment
- Process bookings for all visitors
- Handle tenders in line with financial policies
- Support the preparation of areas for activities and events
- Attend team briefings
- Follow safeguarding guidelines for children and adults at risk
About You
To be considered as an Operations Assistant, you will need:
- Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
- Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
- Excellent communication skills, along with the ability to effectively communicate with a range of audiences
- Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
Other organisations may call this role Customer Service Assistant, Leisure Assistant, Sports Facilities Assistant, Visitor Services Assistant, or Front of House Assistant.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
Registered Charity
101 - 500
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.
The client requests no contact from agencies or media sales.