Compliance Manager Jobs in Islington, Greater London
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Why Access Social Care Exists
Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.
We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.
What we do
Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.
With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.
About the role
This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. Access Social Care are an organisation of thirty-six people, and this is a new role in the People team coming at a period of growth to drive a thriving charity and help shape its future.
This is a fast-paced role whose emphasis is on policy / process / systems improvement as well as advising colleagues and managers across the organisation regarding all aspects of the employee lifecycle. You will work with people at all levels of the organisation supporting the People Director on strategy work streams as the organisation continues to grow and evolve.
Responsibilities
- Responsible for all day-to-day HR processes within the employee lifecycle to ensure staff are supported appropriately and legislative responsibilities are fulfilled
- Work alongside the People Director to map or review processes across the employee lifecycle, identify blockers and seek to implement solutions that create efficiency and clarity
- Advise on employee relations and discuss complex or sensitive cases with the People Director to decide the best course of action, ensuring that cases are resolved in a timely manner or be a trusted advisor to our managers with their people challenges
- Coordinate the delivery of projects, process and policy improvements as defined and prioritised within the People Plan, leading on workstreams as outlined by the People Director
- Support the People Director in sourcing training and learning solutions, and evaluating training
- Provide practical upskilling and training to managers and employees in HR practices and policy
- Coordinate recruitment efforts at Access Social Care, ensuring compliance with employment laws and providing guidance to managers. Manage the recruitment cycle and administration process from job ads to onboarding
- Support staff engagement activities across Access Social Care in conjunction with the People Director. These may include but are not limited to the following initiatives: staff survey coordination, and wellbeing events
- To be a super user and actively promote the use of the HRIS system (Bright HR) and ensure that electronic staffing records are updated and maintained accurately in accordance with GDPR
- Dealing with cyclical and ad-hoc data reporting and requests for information including data analysis
- Contribute to effective payroll administration ensuing information is shared with the Finance Officer in a timely manner, and collaborating with the People Director to address and rectify any issues and process improvements
- Work within the parameters of GDPR, ensuring data and information is protected and handled correctly
- Support the People Director as required in any duties which you could be reasonably expected to perform in line with this job description
Please see full Job Description for personal specification.
How to apply
We hope that having read this far; you still want to apply!
Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:
- An up-to-date CV
- A completed diversity monitoring form - found within the Job pack.
- A supporting statement of no more than three pages, addressing: The essential requirements of the person specification
If you want support applying, please contact us directly.
Timeline for the recruitment process
Closing date: 23.59pm on Tuesday 14th May 2024
Interview and assessments on Thursday 23rd May 2024 and Friday 24th May 2024
Please ensure you keep these dates free.
At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.
With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.
Overview
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard, shop and café. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Role Purpose
This is a senior support post of essential development importance to allow the Dean, Chief Operating Officer, Chapter and committees to develop and maintain an effective system of governance for the Cathedral with adherence to the highest standards of good governance practice. This will include relevant regulatory and legislative requirements. The post holder will provide comprehensive and effective secretariat support for Chapter and its statutory committees.
Job Description
Job Title: Governance & Committees Manager
Reports to: Chief Operating Officer
Key Relationships: Dean and Chapter, Chief Operating Officer, Committee Members, Cathedral Safeguarding Lead
Salary: £27,200 (pro rata from £34,000)
Hours of work: 28 hours per week (excluding lunch breaks). Some flexibility will be required to allow attendance at evening meetings and events.
How to apply: Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification below.
Interviews: In the week commencing 20th May 2024
Main Duties and Responsibilities
Governance administration
- Assist in the production and submission of a range of information required in order to demonstrate compliance;
- Liaise with external legal advisors as required;
- Assist the COO with returns, reports and filings for statutory bodies including the Charity Commission, Church Commissioners, Information Commissioner’s Office, HSE and Companies House;
- Act as the Whistleblowing Officer and assist in the working of the Whistleblowing Policy;
- Assist with the completion of questionnaires and reports for the Cathedral’s insurers, Association of English Cathedrals etc;
- Maintain the declarations of interest and gift registry records for senior staff and committee members and record in the minutes when committee members are conflicted out or need to declare an interest;
- Assist the COO in keeping a log of complaints under the Complaints Policy adopted under the Cathedrals Measure and help to ensure that complaints are dealt with according to the policy;
- Provide such other support at the COO reasonably requires including correspondence, research and diary management.
Committees administration
- Lead the co-ordination, preparation, planning and follow-up for meetings and other committee work associated with the governance of the Cathedral. This will include issuing invitations, booking rooms, issuing Zoom invitations, arranging refreshments and access needs, assisting in the drafting of agendas, gathering and circulating supporting papers for the meetings, attending meetings, taking confidential minutes, circulating and amending minutes and maintaining action trackers for the members of the following committees: Chapter, Finance Committee, Audit & Risk Committtee;
- Assist in the work of the Nominations Committee to recruit members for the new committees;
- Assist in the work of the Standing Committee as it prepares for Chapter meetings;
- Assist the Dean and COO in their governance responsibilities under the Care of Cathedrals Measure 2021, including being the point of contact with the Fabric Advisory Committee and liaising with its Chair and Secretary;
- Liaise with committee members and maintain good relationships;
- Liaise with professional advisers where appropriate and in consultation with the COO;
- Assist in the scheduling of training and circulation of information and papers for Chapter and committee members as required.
Safeguarding administration
The Cathedral follows the safeguarding best practice and guidance set out in the Diocesan policy “A Safe Church” and also follows the policies and guidance set out by the National Safeguarding Team.
Reporting to the Cathedral Safeguarding Lead (CSL), the post-holder will:
- Assist the CSL in ensuring that safer recruitment practice is observed in all recruitment;
- Undertake the DBS checks for staff and volunteers if required, including verifying identity, submitting the applications and reporting to the candidate’s line manager/team leader when the checks have been completed. This will include advising colleagues as to which checks are appropriate and liaising with the Diocesan Safeguarding team and Volunteers & Community Officer;
- Maintain accurate records of all DBS checks carried out in a central register;
- Arrange for all new staff (paid and volunteer) to attend safeguarding training and arrange follow-up training for existing staff (every 3 years). This will include ascertaining which levels of training are required and which individuals will also need specific additional training for their roles;
- Liaise with the trainers to identify training sessions, book rooms and catering and arrange room set-up;
- Maintain accurate records of all safeguarding training carried out in a central register;
- Report to Chapter when required.
Additional responsibilities
- Support the COO in the coordination of risk management across the organisation;
- Arrange and manage the Annual Parochial Church Meeting (APCM) and parish clerking duties;
- Ensure timely publication of statutory notices in advance of the annual APCM;
- Assist the COO with returns, reports and filings for the Parish;
- Support data protection compliance across the organisation;
- Ensure that the highest standards of professional performance are maintained;
- Promote equal opportunities in the work of the department;
- Participate in the arrangements for this role’s performance review and appraisal;
- Ensure that professional skills are regularly updated through participation in training and development activities;
- Any other responsibilities as may reasonably be required.
The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your salary and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Safeguarding is at the core of all we do. We follow best practice for Safer Recruitment.
Person Specification (E = Essential / D = Desirable)
Skills/Aptitudes
- Full proficiency with MS Office, including Outlook, Word, Excel and PowerPoint (D) Ability to work in a complex organisation with multiple stakeholders (E)
- Ability to ensure that staff, committee members and volunteers follow necessary procedures and requirements, including new ones under the Cathedrals Measure (E)
- Ability to balance a busy and varied workload and work on multiple tasks at the same time (E)
- Proven strong writing skills (E)
- Able to draft agendas from an outline brief (E)
- Proven ability of minute-taking and producing summaries of outcomes and actions resulting from meetings of a formal nature (E)
- Proven ability to manage the formal processes of meetings, in a proactive way (E)
- Good organisation skills in naming and storing of formal documents (E)
Knowledge/Experience
- Excellent IT skills (E)
- Knowledge of governance processes (E)
- Experience of working with and administering databases, summarising information in an easy to understand format (E)
- Significant administrative experience (E)
- Church of England and charity sector experience (D)
- Experience of taking responsibility and accepting ownership of areas of work with a significant impact on an organisation’s reputation (E)
Personal Attributes
- Maintains the highest standard of confidentiality, professionalism and integrity (E)
- Understanding of the Nolan Principles of good governance (E)
- Ability to prioritise (E)
- Proactive problem solver (E)
- Highly efficient and organised (E)
- Excellent interpersonal skills and willingness to work patiently and constructively with others (E)
- Excellent written and spoken communication skills (E)
- Flexible and cooperative team player (E)
- Self-motivated and able to work without close supervision (E)
- Willing to work flexibly including occasional evening and weekend work
- Demonstrates empathy for the vision, mission and values of Southwark Cathedral (E)
- Respectful of all with understanding of diversity and inclusion as core values at Southwark Cathedral (E)
Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification, by Wednesday 15th May 2024 at 8am.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Operations Manager is responsible for Dose of Nature’s day-to-day operational management, providing a welcoming and efficient front face and ensuring organisational effectiveness to support the delivery of Dose of Nature’s strategic objectives. This is an exciting opportunity for an enthusiastic team player to join our warm and friendly charity team on a full-time basis for a period of one year, with the possibility of a part-time position thereafter. Dose of Nature is in an exciting phase as we continue to receive greater funding to expand our reach. The nature of the job responsibilities may require occasional flexible hours, including some evening and weekend hours up to 6 times per year, or adjusted beginning and ending times, for example to support with monthly evening training sessions.
Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature. We deliver ‘nature prescriptions’ to people referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction. Our Dose of Nature Prescription Programme is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature, and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing. Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence, as well as a strong sense of working together as a team.
The role is 37.5 hours per week and will involve working at Pensford Field, Kew, Monday to Wednesday from 9am-5:30pm and from home Thursday and Friday 9-5:30pm.
The details listed below set out the main responsibilities and duties of the post, but are neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade.
Key responsibilities and duties
• To oversee the smooth running of the studio and field, ensuring Dose of Nature’s operational systems, processes and policies are fit-for-purpose, compliant with current legal requirements and are maintained effectively and efficiently.
• To be the initial point of contact for all enquiries, responding quickly and efficiently to requests for information and other enquiries from a wide range of stakeholders, including clients, volunteer guides and trustees, health professionals, supporters, media, and academic institutions.
• To be the main point of contact for volunteer guides; leading all aspects of the recruitment and induction process with the support from our Senior Administrator; and providing guidance and support to existing guides – including management of the on-going training programme.
• To manage the programme of regular group sessions – ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring dedicated support is in place for each group and proactively managing the seasonal timetable.
• To assist the team in monitoring performance, including preparing internal and external performance reports on a monthly, quarterly and annual basis.
• To manage and oversee the booking system for all client appointments and to support psychologists as appropriate.
• To manage communication and marketing materials, including maintenance of website, developing and updating printed materials including promotional leaflets, training booklets, and weekly timetable communication emails and bi-annual newsletters. Work with Senior Administrator to distribute regular communications and materials and to maintain a dynamic collection of digital copy including photos, videos and media footage.
• To lead community relationship building for Dose of Nature, to include attending promotional and networking events from time to time.
• To assist the Chief Executive in the implementation and continued development of the Growth Strategy, including providing regular updates to trustees.
• To manage the internship and work experience programmes – overseeing recruitment, giving clear guidance on standards and day-to-day management support.
• To ensure statutory compliance with Health and Safety legislation – conducting risk assessments, monitoring performance and reviewing procedures.
• To plan and coordinate regular Dose of Nature community social events, including two half day events and monthly evening events and AGM.
• To monitor monthly spend and budgets including payment of expenses and incoming donations.
Person specification
Education: Educated to degree level or equivalent
Preferred experience (please see * below):
• Experience of setting-up and managing operational systems and processes
• Experiencing of collating, recording and presenting performance data
• Experience of working with vulnerable people
• Fluent English speaker (required)
• Driving licence (essential).
Skills:
• Strong organisational and project management skills – efficient, well-organised, able to prioritise and find practical solutions to issues.
• Well-developed skills in the ability to communicate effectively, orally and in writing – able to present complex information in a concise and accessible manner; write letters and emails; write promotional material; collate reports; proof read.
• Demonstrated ability to provide excellent customer service and always be helpful.
• Confident and polite telephone manner, capable of handling client and supplier interactions professionally.
• Organised and methodical approach to planning and delivery, able to work under own initiative and manage competing priorities
• Good level of IT literacy and competency in Microsoft Office (Excel, Outlook and Word), CRMs, and mobile devices; experience of setting up new systems and processes; competent in data analysis; keen eye for detail.
• High level relationship building and influencing skills – engaging and confident communication style.
• Integrity and experience of dealing appropriately with confidential and sensitive information.
Behaviour:
• Enthusiastic and committed to Dose of Nature’s vision and values – passionate about making a difference to the lives of people who are vulnerable and with mental health issues, through spending time in nature.
• Warm, open and sensitive – able to create rapport, build relationships and inspire confidence.
• Adaptable, flexible and practical – willing to roll sleeves up and do what’s needed to get the job done.
• Committed self-starter – with a can-do attitude towards all tasks, embracing challenges with enthusiasm and determination and able to work on own initiative with minimal supervision.
• Open to learn, receive feedback – committed to own professional development.
• Team player – able to work collaboratively; able to inspire and motivate others.
* If you do not fit all the criteria but have relevant skills and experience that could make you a good fit for the role, then we would love to hear from you. You do not need to have done this exact role before.
Benefits:
• Kind and caring colleagues who work collaboratively as a team.
• Flexibility to work from home for at least 40% of your time.
• Generous holiday entitlement.
• Pension scheme.
To apply to join our team, please submit your CV and a cover letter outlining your experience and suitability for the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Childhood Trust
The Childhood Trust is London’s child poverty charity. Children growing up in poverty face multiple and complex challenges which limits their potential and development, leading to poor health and life chances in adulthood. Our work is focused on supporting the 700,000 children living in poverty in London.
The Childhood Trust’s volunteering programmes are a vital part of our work. Not only do they deliver direct support to children living in poverty and the communities that support them across London, they help us to engage our corporate partners in making a real, tangible difference. Our corporate partners represent many major UK businesses across a number of sectors, and together they raise vital funding for our work. Employees from our corporate partners also donate their time, to ensure the delivery of our volunteer programmes. DACL and APP are an essential part of the experience for businesses partnering with the charity.
Role Description
As Volunteer Programmes Manager, you’ll be responsible for managing the successful delivery of projects in the Decorate A Child's Life (DACL) and Adventure Play Partnership (APP) volunteering programmes. Your role will include managing the day-to-day operations for Volunteer Programmes, oversight of programme coordination, reviewing and updating procedures on a rolling basis and keeping good records, including financial monitoring and collecting impact data for regular reporting. This role may at times include attending site visits to scope projects, and leading and supervising groups of volunteers during project installations.
You will work closely with fundraising colleagues to match partners/corporate volunteer groups to projects, and from time to time you’ll contribute to scoping new opportunities to adapt our offer for potential partnership pitches. Our Corporate Partnerships Manager will be a key colleague, as you’ll work together to plan and organise volunteering opportunities and to plan and implement a high-quality volunteer experience that ultimately helps the charity to secure income generation corporate partnerships. You’ll need to take a lead role in monitoring and reporting on progress, including the expenditure budget for project delivery, the level of delivery and the capturing of feedback from both beneficiaries and volunteers.
Join us and you’ll be part of a friendly, fast paced and flexible team that are deeply passionate about the work they do and the difference they make for children experiencing poverty in London.
Key duties and responsibilities:
- Ensuring referral partners and programme stakeholders receive a high-quality end-to-end service and timely responses to enquiries.
- Project co-ordination and liaison with suppliers, designers, families, social workers, and referral partners.
- Maintaining project budgets adn impact reporting
- When necessary, conducting site visits to family homes and youth/community centres prior to project delivery (this will require travel within London).
- Updating programme forms, paperwork and records using systems such as JotForm, Salesforce and Microsoft applications.
- When necessary, managing volunteer groups on project delivery days, including carrying our practical tasks such as painting, furniture building, as necessary
- Contributing to the review and evaluation of volunteer programmes and informing future decision-making
- Producing and maintaining volunteer programme comms materials and Childhood Trust website copy
- Building strong relationships with colleagues across The Childhood Trust
This is a hybrid opportunity, a blend of homebased and office working. This role requires you at time to be working on-site delivering volunteering projects across London.
How to apply
Apply by submitting a CV with a cover statement (maximum 2-sides) through the quick apply function on Charity Jobs. Your statement should address the following:
1. Your motivation and passion to work at The Childhood Trust, why you are interested in this role and our organisation.
2. How your experience, skills and knowledge demonstrate your ability to succeed in this role
Closing date for applications: Tuesday 7 May 2024 at Midday
Interviews will be held on 15th and 16th May 2024
Apply by submitting a CV with a cover statement (maximum 2-sides) through the quick apply function on Charity Jobs. Your statement should address the following:
1. Your motivation and passion to work at The Childhood Trust, why you are interested in this role and our organisation.
2. How your experience, skills and knowledge demonstrate your ability to succeed in this role.
Closing date for applications: Tuesday 7th May 2024 at midday
The client requests no contact from agencies or media sales.
Reports to: Online Development Business Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 37.5 hours per week, 09:00 - 17:00 Monday -Friday (however a level of flexibility is needed to ensure business need is met)
Location: Romford Dept, Harold Wood, RM3 0HU
Closing date: 7 May 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: Competency based interview (first round) followed by a task (2nd round)
Interview date: W/C 13th May 2024
At Cancer Research UK, we exist to beat cancer.
Cancer Research UK are implementing a 10-year growth plan for their trading operations. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to our life saving research. As our trading operations expand, so does our marketplace and eCommerce presence. Sustainable and preloved fashion is on the rise, with the online resale market due to be worth $36bn by 2024 and bigger than fast fashion by 2029, at $64bn. Therefore this is a key area for us and a real opportunity to bring in more money for our life saving research.
Across our Marketplace hubs, our Marketplace teams sort, identify, value, photograph, and list items onto online marketplace platforms such as eBay, Depop and ASOS marketplace. We are looking for a commercially minded, experienced Operations Manager who will be based out of our Romford Ebay Hub. In this role you will be accountable for the operations of our Hubs in Romford and Grantham. You will use your leadership and people management skills to ensure outstanding customer experience through your teams. This role would suit someone from a retail background who has knowledge of online marketplaces and knows how to motivate and get the best out of a diverse team.
What will I be doing?
Lead and deliver an outstanding customer experience through your teams
Effectively recruit, develop and retain employees (including volunteers).
Ensure the highest standards of operational compliance, maintaining all legal and due diligence documentation as required.
Be a great ecommerce trader, delivering outstanding imagery, content and maintain a strong availability of product.
Maintain feedback scores in accordance with selling platforms Top Seller rating criteria.
Achieve set targets as agreed.
Identify new sales opportunities and implement.
What are you looking for?
Commercial acumen
Management and leadership experience
Operational Mindset
Strong understanding of efficient goods inbound/outbound and inventory management.
High level of competence of ecommerce marketplaces.
An understanding of product current trends.
Customer service experience and strong communication skills.
Selling product online for business purposes.
Flexible attitude and adaptable to change.
Able to work effectively under pressure and prioritise own and team's tasks.
Creative flair and an eye for detail.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Internal Job Title: Ecommerce Operations Manager (Marketplaces)
Role: Philanthropy & Partnerships Manager
Reporting to: Senior Philanthropy & Partnerships Manager
Purpose of job: To work as a key part of the Philanthropy and Partnerships Team, line managed by the Senior Philanthropy and Partnerships Manager, and accountable to the Museum’s Director. This role will bring in vital income from trusts, foundations, corporate partners and individuals to deliver the business plan. This role has responsibility for achieving income targets by collaborating across all departments to understand and translate fundable and core activities into compelling cases for support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£36,000-38,000 depending on experience
Who we are looking for:
- You will be our ideal candidate if you are a high performing and target driven person, who enjoys working in a fast paced and rewarding environment.
- You will have a track record of securing grants, gifts and donations from individuals, trusts, foundations or corporate supporters.
- You will have a solid understanding of the principles of successful relationship stewardships, across a diverse group of donors, funders, patrons and partners.
- You will be responsible for contributing to and implementing the Museum’s Philanthropy and Partnerships Strategy, in consultation with the Senior Philanthropy and Partnerships Manager and Directors, which will maximise income from individuals, corporate supporters and grant-giving organisations.
- You will be confident working both independently or collaboratively, as required, to meet ambitious targets, often within tight timeframes.
- You will be responsible for researching and identifying suitable supporters and trusts and foundations, for which you will produce high-quality proposals and applications, liaising with colleagues to collate information and supporting documentation as required.
- You will have excellent written and organisational skills; be able to juggle multiple priorities and work across diverse departments; and manage relations with a range of supporters and funding bodies, including timely submission of reports.
- This is an excellent opportunity for a person with experience in one of the specified areas of fundraising, such as trusts and foundations, individuals or in corporate support, who is looking to expand their experience across the full range of philanthropic and partnerships activity.
Key objectives in first 6 months:
- Established position as a trusted and valued colleague within the Museum team
- Contributed towards a new philanthropic strategy for building income from established and new supporters, including corporate supporters, trusts and foundations and statutory sources, and made demonstrable progress in raising revenue in line with this
- Successfully managed existing relationships with funders including stewardship of supporters, grants and reporting as required
- Submitted new funding applications and researched and developed new prospects for funding and securing actual income to an agreed target
- Worked productively and positively with committees, senior volunteers and consultants to have established personal credibility with the key influencers in these groups
Key Responsibilities:
Supporter Identification, Communication and Cultivation
- Identify, research and develop a pipeline of trusts and foundations prospects, ensuring that relationships are well managed and planned for first, second and third requests for funding, as appropriate.
- Identify, research and approach corporate partnership prospects to support agreed priorities such as exhibitions and programmes
- Work closely with colleagues in Events, Commercial and Communications to promote corporate sponsorship packages, including working on communications and campaigns that encourage uptake and renewal
- Crafting compelling and engaging letters, proposals and applications to potential and existing supporters
- Collate social impact statistics and create an internal bank of resources that communicate our work articulately and passionately
- Reporting to funders by working with consultants and colleagues to write well-crafted and timely reports, highlighting the difference that a supporter's contribution has made, with accurate financial data and spend against projects, to draw down grants as required
- Ensure that supporters are contracted and acknowledged appropriately; including personally, on website, on site and/or in printed materials as appropriate, and ensure all agreed benefits are delivered
- Maintain and create accurate records on submissions, outcomes and correspondence using the Museum CRM system
- Working closely with the Finance team to monitor payment terms and dates
- Provide monthly updates on progress against targets to the Senior Philanthropy and Partnerships Manager, including planned proposals and income forecast, pledged and paid.
- Contribute toward updates to quarterly Board reports, including actual income achieved in relation to revenue targets
- Work closely with colleagues in Visitor Engagement & Communications to promote Foundling Friends scheme, onsite donations and to create communications that encourage renewal and engagement
Organisational Culture & Infrastructure
- Contribute to a successful philanthropic/fundraising income generation plan that enables the delivery of the Museum’s ambitious business plan
- Work collaboratively with the Philanthropy and Partnerships team, consultants and colleagues across the organisation to ensure that the work of the Philanthropy and Partnerships team is fully integrated and supports the delivery of Museum’s overall objectives and business plan
- Support the all the Museum’s philanthropic activities including cultivation events and stakeholder management
- Represent the Museum at internal and external networking opportunities, developing existing and new supporter relationships
- Work successfully to achieve the Philanthropy and Partnerships team’s fundraising targets as well as personal revenue targets, showing growth in activity and results
Person specification
Essential:
- Proven ability to manage and cultivate a list of active and significant supporters
- Experience of writing funding proposals, bids and applications with a track record of success
- Demonstrable excellent written and verbal communication skills and ability to write high quality successful proposals, applications and reports
- Strong attention to detail and financial literacy
- Experience of managing supporter journeys with an insight into why people give to arts and culture
- Demonstrable evidence of meeting targets and working in a target driven environment
- Knowledge of GDPR compliance, due diligence processes, UK tax laws and Gift Aid
- Exceptional influencing, negotiation and diplomacy skills
- Ability to think and operate strategically and provide flexible solutions
- Able to deliver to demanding deadlines and with a hands-on approach
- Excellent IT skills including CRM databases, Microsoft 365 and SharePoint
- Ability to self-motivate, work as part of a small team, and support colleagues, even under pressure
- A commitment to excellence and professionalism
- Appreciation of and support for the aims, values and ethos of The Foundling Museum
- A right to work in the UK
Desirable:
- Experience of fundraising via trusts, foundations, corporate philanthropy or individual giving schemes
- Experience of working with senior volunteer boards
- Experience of designing and managing digital fundraising campaigns
The Philanthropy & Partnerships team
In Autumn 2023, Foundling Museum delivered a successful, ambitious capital campaign to secure the future of the Museum through a variety of supporters, from individuals, major supporters and trusts/foundations.
The Philanthropy team is responsible for the funding revenue needs of the Museum, which for 2024-25 is c£800,000, making up approximately 36% of total income.
The post of Philanthropy and Partnerships Manager will deliver against personal targets toward this goal. Remaining income includes Arts Council England National Portfolio funding, NLHF funding, core earned income (admissions) and trading activities (retail and venue hire).
The Philanthropy and Partnerships team collaborates closely with the Director, Chair of Trustees and Development Consultants and across all departments to understand and translate fundable and core activities into compelling cases for support. Across a year the team raises vital income for exhibitions, learning and participation activities, events, capital projects, an established endowment fund and unrestricted revenue income.
Interview timetable & how to apply
Closing date: Thursday 23 May 2024 at 10am
First interview date: Thursday 5th June 2024
Second interview date for shortlisted candidates: Thursday 12th June 2024 TBC
To apply please click on the apply button at the bottom of the page , you will be taken to our website and then on to application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.
The client requests no contact from agencies or media sales.
Programme Manager - Better Bethnal Green (BBG)
Osmani Trust
London - E1 5AW (Tower Hamlets)
Full time
Fixed term contract until March 2026 with possibility of extension
Salary £41,000
Benefits including 25 days annual leave plus 8 bank holidays, pension and flexible working hours (Mon-Fri)
Are you a passionate programme manager with experience managing multiple projects with excellent communication skills?
Do you understand London's voluntary sector, local community needs and its challenges, particularly related to the youth sector, youth violence and community safety, and are you committed to supporting the reduction of violence in diverse communities?
Charity People are delighted to be partnering with Osmani Trust, an award-winning youth and community charity, to recruit a Programme Manager.
Osmani Trust provides a range of youth, violence reduction, employment, mentoring, and health and sports services tailored to meet the diverse needs of communities in Tower Hamlets and surrounding Boroughs. Through its provisions, Osmani Trust seeks to address issues impacting the community including substance misuse, racial tensions, criminality and anti-social behaviour, territoriality and gang-related violence, unemployment and overcrowding, lack of training and employment opportunities. The Trust provides a holistic service to help those living in disadvantaged urban communities to re-engage with mainstream society and improve their quality of life.
The Programme Manager will lead the grassroots consortium, Better Bethnal Green (BBG). The post holder will work with partners to support young people facing multiple/complex disadvantages in the borough, transforming the life trajectories of young people who have become marginalised by local poverty, unemployment, and crime, particularly those from BAME communities who are disproportionately affected by these issues.
Key responsibilities
* Programme Development, Delivery and Leadership: Lead and manage the delivery of the BBG programme, collaborating with partners, stakeholders, and the local community to develop and promote effective interventions, engaging key grassroots partners and young people.
* Community Engagement, Partnerships and Networking: Ensure local communities are informed, fostering a sense of ownership and participation. Develop and strengthen relationships with diverse stakeholders, including local authorities, statutory bodies, and educational institutions to support the programme.
* Monitoring and Evaluation: Oversee data collection, monitoring, and evaluation activities to track programme impact and effectiveness, ensuring compliance with grant requirements.
* Financial Management and Fundraising: Manage programme budgets, prepare financial reports, and identify opportunities for additional funding to support sustainability.
The Programme Manager will have experience managing multiple projects with a proven track record. The successful candidate will have experience of developing and monitoring programmes against targets and outcomes and managing project budgets. You will understand London's voluntary sector, local community needs and its challenges, particularly related to the youth sector, youth violence and community safety in diverse communities and delivered and evaluated the impact of these initiatives related to the work of Osmani Trust. You will be results-driven and motivated with excellent communication skills and able to adapt and respond to changing requirements positively.
If you are committed to youth and community-led change with a proactive approach to addressing challenges, and have the relevant skills and experience to apply, we would be delighted to hear from you. The role is based at Osmani Trust (E1 5AW) in Tower Hamlets. The role is full time and there will be occasional weekend and evening work for which time off in lieu will be offered.
How to apply
The application process is CV and Supporting Statement. To apply, please email your CV to Jen at Charity People for more information and next steps. Applications are being reviewed and interviews are taking place on a rolling basis so please get in touch as soon as possible. The closing date is 5pm on Tuesday 7 May.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Location: Southwark, Haig House Hybrid
Contract Type: Permanent
Hours: Full Time, Monday to Friday
Salary: £41,172 to £42,192 per annum (Inclusive of London Supplement)
Can you drive the execution of complex supporter development campaigns whilst fostering a culture of collaboration at The Royal British Legion?
We’re looking for a passionate and experienced direct marketing professional that thrives on leading, delivering and overseeing multi-channel campaigns and projects.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
As a Supporter Development Manager, you’ll have a crucial role in engaging and developing our existing supporter-base through a range of activity. As well as being a confident project manager, you’ll need to be a strong communicator to engage with a diverse range of internal and external stakeholders to ensure our campaigns hit deadlines and deliver targets.
Understanding your budgets and campaign performance is also a vital part of this role as you’ll play an important part in budget development and management. Our programme is always focussed on further developing and growing our supporter engagement and financial support, so this role requires strong knowledge of audience segmentation, planning in a supporter-centric way and campaign KPIs. It’s also important to understand how we’re compliant and working within all regulations and as well as best practise processes.
With the protection and growth of individual giving and legacies being two of the ‘Three Giants’, this is an especially exciting time for us. You’ll be joining a re-energised team ready to embark on a new focused direction to serve the thousands of beneficiaries who need our help every single day.
We’re looking for a dedicated and enthusiastic team member that will help us drive forward continuous improvement and look for opportunities for our programme. We look forward to hearing from you!
Specialism: This role will primarily lead in our engagement and ongoing development of our regular giving programme. (This includes products like Poppy Supporter as well as other forms of regular donations.)
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: Midday 10th May 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
As the Trust and Grants Manager, you will be responsible for generating income from trusts and grants. Based within the Development Team you will look to identify funding opportunities to secure funds to ensure the Hospice successfully achieves its objectives and development plan. With experience of writing bid writing, trust applications and reporting you will have excellent attention to detail and effectively manage deadlines. We are looking for an excellent team player and communicator who is ambitious and solution focussed and has the energy and passion to drive forward our aspirations and operational goals.
Remote or Hybrid working considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£26,750, plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
We are looking for someone who has experience of either operational or operational and strategic management skills, with a proven track record of leading, delivering and developing projects or services.
Having a keen interest in the local community and a passion to ensure that local VCS within the Borough of Haringey is appropriately engaged with and supported, bringing people together and working in a role that can effect positive change resulting in improved outcomes for people who the VCS support and work with.
Someone with creativity in involving and reaching diverse groups and communities with a solid understanding of diversity and the implications for engagement, along with knowledge and experience of collaborative ways of working. Your communication skills will give you the confidence to interact with local communities, senior stakeholders, as well as build relationships with strategic partners and funders.
You will be confident leading a team, and capable managing, monitoring and reporting performance.
Job Summary
The Haringey Community Collaborative Manager is responsible for leading the development of the VCS Capacity Building strategy and the effective co-ordination of the Community Collaborative team which includes a Communications and Engagement Officer, a Workplace Development Manager, and a Capacity Building Manager.
We envisage the Haringey Community Collaborative Manager performing at either a primarily operational level or, for a more experienced candidate, at both operational and strategic levels. The salary range reflects this, with the upper end of the salary range reserved for candidates who can demonstrate an ability to deliver at both the operational and strategic levels.
Operationally, the postholder will have specific management responsibility for co-developing priorities for local VCS funding and capacity building, as well as the Volunteer Centre and wider VCS community of practice. The post holder has lead responsibility for developing the Annual Work Programme, performance management and reporting against the targets and milestones in the Contract.
Strategically, the role would include a wider contribution to the strategic management and development of Public Voice, supporting the CEO as required. This would include leading the shaping and delivery of a Capacity Building strategy; representing the VCS Alliance at stakeholder meetings and influencing key stakeholders to better support Haringey’s VCS; as well as growing the reach and impact of the Capacity Building service by engaging new funders and partners.
We are equally open to applications from candidates who feel they can deliver exclusively at an operational level, as well as those who feel they can also deliver at a strategic level. We would ask candidates to specify in their application whether they are applying for either the operational role, or the operational and strategic role.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21 hours per week over three days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Position: Early Talent Programme Manager
Hours: 35 hours per week
Salary: c. £32-36k + 7% pension contribution
Location: Hybrid: c.2 days in office (Liverpool Street, London)
Reports to: Senior Talent Manager
This is the job for you if you have…
● a passion for supporting young people to access professional careers
● experience with the recruitment process and placing candidates in roles
● adaptability and are capable of transitioning between direct engagement with young people, and focusing on the project management and administrative aspects of the role
About The Brokerage
The Brokerage is an award-winning, social mobility charity. For 27 years we have supported over 87k less-advantaged young people to fulfil their potential through improved awareness and access to professional career opportunities. Together with our talented young people and top UK companies we are breaking down barriers to a more diverse and talented workforce.
Our mission is twofold - to empower working-class and ethnically diverse young people (16-25) to recognise their strengths, gain skills, and access opportunities to reach their career potential. We are also building a dynamic alliance with forward-thinking employers to support them in accessing and retaining this talent. Together, we develop an inclusive and equitable workforce, one that authentically mirrors the rich diversity of our society.
The Team
The Brokerage is a growing organisation, embarking on a renewed journey that will see us work with our young people and partners in a deeper and more impactful way.
We are an interconnected, diverse, mission-led team that truly lives our values. As such, we are bold and dynamic in our approach to our work whilst fostering a trust-based environment that provides freedom, flexibility and autonomy. We take a people-centred approach when it comes to our team, young people and corporate partners and we make decisions and develop programmes that are insight-led.
Role purpose and main responsibilities
To lead on candidate support and communication for the ‘Placement’ strand of our delivery, working closely with the Senior Talent Manager to manage all entry-level recruitment with our corporate partners. The postholder will be responsible for ensuring Brokerage candidates are upskilled, encouraged to apply for roles, selected and prepared for partner opportunities. They will also develop and maintain efficient systems for programme administration to enhance our operational effectiveness in connecting talent with opportunities.
Main Responsibilities
● Programme Development and Management: Design and improve placement programmes, focusing on candidate support and development. Manage the end-to-end recruitment cycle, from advertising, to shortlisting to onboarding candidates into placements (e.g. internships/entry level roles) including associated administration.
● Candidate Engagement and Development: Lead placement communications and recruitment, identifying, upskilling, and supporting candidates. Develop resources, manage and deliver workshops to enhance candidate skills and engagement.
● Partnership Management: Maintain strong relationships with corporate partners, contributing to the design and development of intern and partner experiences.
● Communication: Craft and distribute materials to promote placements and share success stories.
● Operational Excellence: Refine processes and systems for programme efficiency. Maintain accurate programme and candidate records on Salesforce.
● Data and Impact: Monitor programme effectiveness, focusing on impact-driven management.
● Team Management: Line management of team members (if required). Oversee team performance and dynamics aligned to our values.
● Equality Diversity Inclusion: Embed equity, diversity, and inclusion principles in programme design and delivery as well as team interactions.
● Safeguarding Management: Ensure compliance with safeguarding policies.
We are looking for someone with:
● Experience working with young people and building relationships with a range of stakeholders.
● A strong understanding of early careers recruitment/application processes.
● A dynamic personality with strong written and verbal communication, combined with empathy and patience, to effectively engage with diverse individuals.
● Highly organised, with excellent attention to detail and the ability to manage competing priorities including administrative aspects.
● The ability to balance firmness with sensitivity when necessary, particularly in managing relationships and safeguarding the wellbeing of young people.
● Relevant lived and/or professional experience (i.e. experience of the challenges faced by those from less-advantaged backgrounds)
● A growth mindset, open to feedback, learning and development
● Excellent IT skills, including demonstrable usage of CRM databases (e.g. Salesforce or equivalent) and other tech tools.
If you think that you are the right candidate for this role but don’t quite meet 100% of the criteria, be bold, apply anyway!
Other benefits:
● 25 days’ paid annual leave plus Bank Holidays
● 2 days’ paid volunteering leave; 2 days Wellness Days; and Birthday Leave
● Season ticket loan, EAP and a range of other staff benefits
● A collaborative, diverse, mission led team that works within a flexible, trust-based environment
● Serviced offices with a view of London from the 18th Floor.
Interview process: We will conduct a two stage interview process that will include competency and scenario based questions, alongside practical skills based assessments.
If you would like to find out more about this role, please get in touch!
The Brokerage is committed to providing equal opportunities to prospective and current employees. It is the policy of The Brokerage to ensure that access to employment, training and career progression is determined solely by the application of objective and legitimate criteria and individual merit. If you require specific adjustments during the recruitment process, please let us know, and we will do our best to support you.
The client requests no contact from agencies or media sales.
The Royal Academy of Music is one of the oldest music schools in the UK, founded in 1822. It offers undergraduate and postgraduate training across a variety of musical disciplines, including instrumental performance, composition, jazz, musical theatre and opera. The Academy has a global reputation and attracts students from over 50 countries.
The Academy’s charitable aim is to provide high-quality musical education and training. It offers scholarships and bursaries to support talented students who might not otherwise be able to afford to attend. Legacies are an integral part of the Academy’s income, accounting for around 30% of fundraised income each year and supporting a range of key priorities, from scholarships and bursaries to artistic projects and capital investments.
The Senior Legacies Manager is a reworked position that will manage relationships with high-value legacy pledges and create and implement a legacy marketing strategy for the Academy. This is an exciting opportunity for a legacy professional who is keen to develop their career and looking for a potential stepping stone to a head of level role.
About the role
- Responsible for legacy income of between £2.5-3 million a year
- Management of the legacy portfolio, ensuring excellent stewardship and communications to current and prospective high value pledgers
- Develop and implement a legacy fundraising and marketing strategy following an initial audit of the legacy programme and income
- Work with external legacy administration consultants, preparing reports for SMT and ensuring compliance
- Work with other fundraising teams to develop supporter journeys which include legacy pathways
- Ongoing internal engagement about legacies and the importance of legacy giving for the Academy
- Opportunity to develop an In-Memory product and structed In-Memory giving for the Academy
About you
- Experience of relationship based legacy fundraising as well as experience of legacy marketing
- Background from legacy fundraising at arts or Higher Education Institution is of specific interest but will consider candidates from the not for profit sector with the mix of relationship and marketing experience
- Candidates may also have a fundraising background from major gifts and legacy giving
- Able to see the potential of driving legacy acquisition and be able to build a proactive legacy marketing programme
- Interest in arts and culture with the ability to understand the passion that the Academy legacy givers have for the Academy
Expert recruitment for fundraisers and charities.
Join Our Team as a Trusts and Foundations Manager
Are you passionate about making a tangible difference in the lives of seafarers worldwide? Are you skilled at securing vital funding to support essential initiatives? If so, we want to hear from you.
About Us: At The Mission to Seafarers, we're dedicated to supporting the 1.89 million seafarers who spend up to nine months away from their loved ones. Operating across 200 ports in 50 countries, we provide emergency assistance, practical support, and a friendly welcome to those who need it most. Our work is vital, offering advocacy, counselling, spiritual support, and more, regardless of nationality or faith.
Why Join Us:
- Make a Real Impact: You'll be part of a team that genuinely changes lives, providing crucial support to seafarers and their families.
- Career Development: We're committed to your growth, offering training and progression opportunities to help you thrive.
- Unique Culture: Join a collaborative, inclusive, and caring organisation where your contributions are valued, and your voice matters.
The Role: Trusts and Foundations Manager
- Location: London-based, with hybrid working options.
- Working Pattern: Full-time or part-time (minimum 4 days per week).
- Salary: £40,000 to £45,000 per annum (pro-rata for part-time), commensurate with experience.
- Benefits: Generous workplace pension, life assurance, employee assistance programme, retail discounts, and more.
Your Responsibilities Will Include:
- Developing and submitting compelling grant applications to secure vital funding.
- Maintaining and growing relationships with existing funders, ensuring timely reporting on the impact of their grants.
- Researching and approaching new Trusts, Foundations, and Grant Making Bodies to expand our income streams.
- Collaborating with internal teams to gather relevant information for applications and impact reporting.
- Ensuring compliance with legal requirements and organisational policies, including GDPR.
Your Skills and Experience:
- Proven expertise in cultivating relationships with Trusts and Foundations.
- Track record of success in generating income from grant funding.
- Exceptional writing skills with the ability to create persuasive grant applications.
- Strong communication, negotiation, and organisational skills.
- Empathy with our mission and values, and a collaborative approach to work.
Apply Today: If you're ready to make a meaningful impact and contribute to our mission, submit your CV along with a statement outlining why you're suitable for this role (500 words max).
The Next Steps: Our selection process includes interviews and a written submission. We look forward to hearing from you and welcoming you to our dedicated team.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.