Conservation volunteering officer jobs

Drive the next chapter of the Surrey Hills Society - a thriving countryside charity in the Surrey Hills.

Are you an entrepreneurial leader with a passion for nature, community engagement, and sustainable development? Do you want to play a pivotal role in shaping the future of a much-loved environmental charity?

The Surrey Hills Society is seeking its first Chief Executive Officer to lead our dedicated team and volunteers, sustain and grow our vibrant membership, and develop long-term funding to support our work across one of England’s most treasured National Landscapes.

About Us

The Surrey Hills Society is a well-established independent charity with a 15-year track record of engaging communities in environmental, cultural, and educational activities. We run 40+ events each year and are closely partnered with the Surrey Hills National Landscape and other local organisations. Our reach and impact have grown significantly in recent years through funded projects like the National Lottery Heritage Fund's Growing Together and the South East Surrey Care Farm Pilot, alongside a strong and active membership.

This is an exciting time to join us as we transition from a volunteer-led model to a more professional and sustainable structure—with the CEO at the helm.

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About the Role

As CEO, you will lead the strategic and operational development of the Society, with a particular focus on:

 •  Fundraising & income generation – developing and securing grants, donations, and earned income

 •  Team leadership – line managing a small staff team and supporting a wide network of volunteers

 •  Stakeholder engagement – acting as the public face of the Society and deepening key partnerships

 •  Strategic planning – creating a 3-year vision and business plan for long-term sustainability

 •  Programme oversight – ensuring delivery of existing and new conservation and community projects

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About You

We’re looking for a resourceful, proactive leader who combines strategic thinking with hands-on delivery. You’ll need:

 •  Proven fundraising experience (grants, trusts, individuals, corporates)

 •  Leadership skills with experience managing staff and/or volunteers

 •  Confidence in managing budgets and business planning

 •  Excellent communication and relationship-building skills

 •  A genuine passion for the countryside, community engagement, and conservation

Experience with membership models, event programming, or working in a similar community/landscape context would be an advantage.

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What We Offer

 •  Flexible, home-based working (3 days/week)

 •  A supportive, purpose-driven team environment

 •  The chance to shape a unique, growing charity at a critical point in its evolution

About the park
Southern Park is a popular community greenspace next to Greenwich Peninsula Ecology Park at the heart of the Greenwich Millennium Village development. The site comprises wide open grassland, native tree and shrub areas and wildflower meadows and is a Site of Importance for Nature Conservation (SINC). The park is also an important space for local people to relax and enjoy recreational activities, with several well-loved play features.

About the role
This is a great opportunity for someone looking to establish their career in the parks and conservation field, working with the support of experienced staff within the Greenwich Peninsula Ecology Park team. The Project Officer role oversees the site's landscape maintenance contract to ensure the park remains attractive, safe, and well-managed. The role also adds community value by supporting engagement with local residents and enhances ecological value by facilitating volunteer involvement in habitat management.

About you
We are looking for an enthusiastic and self-motivated Project Officer with good administrative skills. You will be able to foster a strong working relationship with the Southern Park landscape maintenance contractors. You will have a passion for engaging people with wildlife and nature in an urban environment, along with experience working with volunteers and/or community groups from diverse backgrounds. You will have the capability to relay information effectively to a broad audience, both verbally and written. Being flexible and able to juggle priorities in a busy, ever-changing environment is key to this role

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

In recent years, CCT has experienced great success in applying to grant funders, including Trust and Foundations, Landfill Communities Fund, and the National Lottery Heritage Fund. 

CCT’s 2025 -30 strategy focuses on delivering conservation projects across our estate and securing income from grant funders will be crucial.  We will also work with local communities to address smaller conservation projects via the Community Initiative Framework.

The Grants Officer will research and identify relevant funding opportunities, build a healthy pipeline, and submit applications for project funding to meet fundraising targets during an exciting period of growth.

There will be requirement for occasional travel for project visits and team meetings. 

How to apply

If you would like to apply for this role, please visit our recruitment portal. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.

Please note direct applications via email cannot be accepted for this role; only applications submitted through our recruitment portal will be considered.

The closing date for receipt of applications is 8am on Monday 21st July

 There will be a two-stage interview process with first stage taking place online on Monday 4th August 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

The second stage will take place on Wednesday 6th August 2025 and will be held online.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Hours: Full time 37.5 hours per week

Area of work: Predominantly in the London area

Are you passionate about connecting people with nature and empowering communities to protect rivers? Do you have experience delivering engaging volunteering and citizen science programmes that inspire real environmental action? Join us and play a pivotal role in restoring London’s rare urban chalk streams.

About the Role

SERT’s ambition is to reach as many people as possible in the South East, to teach and show them the importance of rivers in the environment, and how everyone can play a part in restoring them. We also want to be more reflective of the diverse communities who live in the South East, and build partnerships within these communities to reach a broader audience.

This role will lead the development and delivery of volunteering and community outreach activities that connect people with their local rivers. Activities will include practical volunteering such as river clean-ups, planting days, and invasive species control, as well as citizen science, guided walks, and community workshops.

A key focus of the role is supporting the Chalk Streams in the City project - a major initiative to restore London’s rare urban chalk streams through community involvement. The postholder will help shape and deliver a programme of inclusive and engaging opportunities that inspire people to care for these unique and threatened habitats.

This project is made possible with funding from The National Lottery Heritage Fund, with thanks to National Lottery players.

Working at the South East Rivers Trust is rewarding, fulfilling and fast-paced. We collaborate with energy and professionalism, guided by our values of delivering high-quality work, using expertise and science, building strong relationships, and bringing positivity and integrity to everything we do. If this sounds like the right environment for you - we’d love to hear from you.

Please see the full Volunteering and Engagement Officer job descriptions for more information.

How to apply:

Please send us the following documents, more information can befound on our website.

• Your CV
• a completed application form
• Equality and Diversity Monitoring Form (optional)

The deadline for application is 11:59pm on Sunday 20th July 2025.  We reserve the right to close the recruitment early.

Interviews will be potentially w.c. 28th July 2025.

Managing Director - Green Finance / Rothbury Conservation Trust 

Salary: up to £90,000 per annum  

Location: Home Based, Office facilities available, some UK travel will be required.  

Full time (35 hours per week)  

Permanent contract 

Closing date for applications: 20th July 2025  

First interview: 1st August 2025  

Second interview: 8th August 2025 

About Us 

The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 944,000 members, over 38,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work. 

Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts. 

The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities. 

The Wildlife Trusts are on a mission to bring about a people-powered nature and climate recovery by empowering people to take meaningful action for nature, and to create an inclusive society where nature matters to everyone, everywhere. We are ambitious in our desire not just to slow, but to reverse the declines in nature. Together we have developed a bold, new collective strategy which outlines our vision and the actions we will take to restore nature over the next eight years. 

Central to our strategy are our three goals which set out what we are striving to achieve by 2030 in pursuit of our vision of a thriving natural world. Goal 1 is to put nature into recovery with abundant, diverse wildlife and natural processes creating wilder land and seascapes where people and nature thrive. Goal 2 is to inspire people to take action for nature and climate, resulting in better decision-making for the environment at both local level and across the four UK nations. And Goal 3 is to enable nature to play a central and valued role in helping to address local and global problems, such as by helping tackle climate change and supporting wellbeing and education. 

Achieving these ambitious objectives means that we must develop new ways of working which increase the scale and impact of our work. Therefore, we have embarked on a programme of strategic transformations that are essential to achieving our goals, and which will result in a stronger and more effective Wildlife Trust movement for the long term. RSWT is leading the transformation programme across The Wildlife Trusts including in community organising, equality, diversity and inclusion, and funding nature’s recovery. The Wildlife Trusts have existed for over 100 years thanks to a strong membership base and traditional fundraising activities. 

Now, to achieve the level of funding needed to reverse nature’s decline, we need to diversify and increase our income by exploring new ways of funding such as innovative finance. 

About You  

Do you want to lead the field in the development of private investment into nature’s recovery? 

Fundamentally, you will have worked at a senior level as a Managing Director/CEO and have financial investment and commercial leadership experience that translates into strong awareness and understanding of financial investment markets and how these financial mechanisms can be used to drive large-scale investment, in this case into a green finance vehicle(s) for the Wildlife Trusts. We need you to translate that experience into solutions that scale up nature’s recovery, by developing realisable business propositions that create revenues from corporate sales of nature-based services such as biodiversity net gain credits or voluntary carbon credits amongst many other possible services. 

An innovative problem-solver with an entrepreneurial spirit, you will need to develop compelling and practical commercial strategies which can be successfully delivered within the Wildlife Trust Federation. As such you will be a great communicator, with a personable style who can work with many different people across the wonderful variety of geography, size, scale, and activities of the 46 Wildlife Trusts. 

The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. 

RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. The Royal Society of Wildlife Trusts is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible. 

RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment. 

Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools. 

Chalk Streams in the City Development Lead (Maternity Cover)

Hours: Full time (37.5 hours per week) or part time (30 hours per week over 4 days)

Contract: Fixed term contract of 12 months

Area of work: Predominantly in the London area

Are you passionate about connecting people with nature and empowering communities to protect rivers? Do you have experience delivering engaging volunteering and citizen science programmes that inspire real environmental action? Join us and play a pivotal role in restoring London’s rare urban chalk streams.

About the Role

We are looking for an experienced and motivated community engagement professional to take a leading role in the Development Phase of Chalk Streams in the City, an exciting National Lottery Heritage Fund-supported initiative. This project will restore 75 km of rare urban chalk stream habitat and connect over 20,000 people with their local rivers through hands-on conservation, education, and citizen science.

As Development Lead, you will shape the Trust’s first Engagement Strategy, coordinate an extensive community consultation programme, and manage the London Volunteering and Engagement Programme. You will also oversee delivery partners and help develop a major funding application for the next phase of work. This is a unique opportunity to gain experience in strategic project management, collaborative programme design, and large-scale heritage funding.

This is a rare opportunity to take on a strategic leadership role within a nationally significant project, gaining valuable experience in programme design, partnership working, and heritage lottery funding. Though fixed-term, it offers exceptional scope to develop your portfolio, broaden your network, and make a lasting contribution to environmental engagement and river restoration.

Working at the South East Rivers Trust is rewarding, fulfilling and fast-paced. We collaborate with energy and professionalism, guided by our values of delivering high-quality work, using expertise and science, building strong relationships, and bringing positivity and integrity to everything we do. If this sounds like the right environment for you - we’d love to hear from you.

This project is made possible with funding from The National Lottery Heritage Fund, with thanks to National Lottery players.

Please see the full Chalk Streams in the City Development Lead job description for more information.

How to apply:

Please send us the following documents; instructions are on our website

• Your CV
• a completed application form
• Equality and Diversity Monitoring Form (optional)

The deadline for application is 11:59pm on Sunday 20th July 2025.  We reserve the right to close the recruitment early.

Interviews will be potentially w.c. 28th July 2025.

Please note: All applicants must have the right to work in the UK. If you require sponsorship as you are an overseas applicant, please let us know.

We are looking for a Senior Finance Officer to play a key role in delivering accurate, timely, and insightful financial support across the organisation. This is a fantastic opportunity for someone with strong finance skills and a passion for the charity sector to contribute to meaningful environmental impact.

To support the Finance Manager in producing management accounts, maintaining financial controls, and ensuring compliance with charity accounting standards. Also to work closely with project managers, funders, and external auditors.

Benefits: 25 days annual leave + bank holidays + Christmas closure, Contributory pension scheme, Hybrid working offered post-probation, Training and professional development, friendly, values-driven team environment.

This is a full-time post (35 hours per week).

We aim to be an equal opportunity employer and are determined to ensure that no applicant or employee receives less favourable treatment.

Being a charity we hope all recruitment agencies will appreciate that we want to save money where possible - so thank you, but unless we get in touch, we don't need you help with this role quite yet.

Education Officer 

£30,851 - £32,258 + 7% pension contribution

Shrewsbury, Shropshire

35 hours per week

Permanent, Full Time 

Closing date: 9am on Monday 28 July 

Interviews will be held on: Interview 1: Monday 4 August 

Nature has the power to transform children’s lives: boosting wellbeing; improving physical health and building vital learning skills. At the same time, we face urgent environmental challenges, and we must equip young people with the knowledge, curiosity, and confidence to be part of the solution. By 2030, we want one in four schools in Shropshire, Telford and Wrekin to be taking meaningful action for nature. To achieve this, both children and school staff need a strong connection to nature and the confidence to take learning outdoors. We are building a strong partnership with schools to help nurture this connection - supporting teachers to deliver meaningful outdoor learning experiences that teach in, about, and for nature. 

To achieve this ambitious goal, we’re seeking an experienced and motivated Education Officer to take ownership of our work with schools. This is an exciting opportunity for someone passionate about outdoor education and conservation who thrives on empowering others to create change. 

What you will be doing:

We're looking for someone to work with Primary and Secondary schools, directly with children and with teachers, to embed nature-based learning across the curriculum. You will be responsible for developing and delivering high-quality educational sessions, training teachers, and championing outdoor learning. 

Who we are looking for: 

• You have a personal connection to nature and believe that connecting others to nature plays a key role in addressing the climate and ecological emergencies.

• Experience of teaching or delivering education / training sessions. Ideally with a background in teaching, outdoor learning, or Forest School.

• You have a proven ability to provide effective teacher training and inspire staff across primary and secondary settings. You are confident building relationships with teachers and senior school leaders, mentoring them to embed outdoor learning.

• You have a strong commitment to safeguarding and inclusion - taking on Designated Safeguarding Lead for under 18s. 

• Ideally, you hold a current outdoor first aid qualification.

• A full driving licence and the confidence to drive different vehicles is essential for this role. 

The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates.  Please let us know if you require any adjustments to make our recruitment process more accessible.

Why work for us - benefits we offer:

• 25 days holiday plus Bank Holidays and Service related holiday (pro-rated for part time staff) 

• Salary sacrifice benefits 

• Life assurance 

• Generous pension - company contribution 7%, employee contribution 3% 

• Enhanced Sick Pay 

• Flexible working policy 

• Employee Assistance Programme 

• Staff discounts 

• Employee away days 

• Coaching

• Support with training and development to assist career progression

• Inclusive & supportive work atmosphere

Safeguarding:  

Shropshire Wildlife Trust is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo reference checks with past employers and Disclosure and Barring Service checks at the appropriate level

No enquiries from agencies or for further advertising will be taken.  

About us:

Shropshire Wildlife Trust (SWT) has a vision of a thriving natural world, where Shropshire's wildlife and natural habitats play a valued role in addressing the climate and ecological emergencies, and people are inspired and empowered to take action for nature. We combine projects across Shropshire (including Telford & Wrekin) with advocacy and campaigning to restore nature and to engage people. We manage over 40 nature reserves and have almost 50 staff, 300 volunteers, and over 9000 members. SWT is an autonomous charity, but we are increasingly working collectively, as part of The Wildlife Trusts (TWT), to ensure that our local actions have a national impact and help to address global issues. 

Suffolk Wildlife Trust is seeking a Membership Assistant to support the delivery of an exceptional experience for our 27,000 members and help drive our mission to bring nature back to Suffolk. This role is central to the effective administration of our membership schemes, ensuring that members feel valued and connected to the work of the Trust.

The Membership Assistant will manage the day-to-day processing of memberships, including maintaining accurate records in our CRM system (Charity CRM by Access), handling payments and Gift Aid, responding to member enquiries & issuing welcome packs and renewal reminders. Working closely with the Senior Supporter Development Officer, they will help improve and streamline our systems, contributing to membership growth and retention.

The role includes co-ordinating the distribution of membership resources, including promotional materials and our members’ magazine, supporting a network of volunteer magazine deliverers across the county.

The post holder will act as a key user of our CRM system, helping colleagues across the organisation use it effectively and in line with GDPR. They will assist with system maintenance, data integrity and provide administrative support for wider fundraising activities. This is a varied and rewarding role for someone who is highly organised, people-focused and passionate about making a difference for wildlife and people in Suffolk.

This is a fantastic opportunity to get involved with a local wildlife trust and do amazing things for wildlife.

This is a permanent role and we are advertising as a full-time position (37.5 hours per week, Monday to Friday). Applications will be considered from applicants seeking part-time hours (22.5 hours per week upwards, We can be flexible on days and hours worked).

The role will be based at our Head Office Brooke House, in Ashbocking, and we operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary will be £23,998.00 (as a full-time equivalent).

To apply for this opportunity, please submit an application via our website by 12:00 noon on Friday 18 July 2025 with interviewed planned for Monday 04 August 2025. The application process will include uploading a CV and optional cover letter.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail plus public engagement staff receive logo clothing.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

About the role

Northern Ireland has an amazingly rich heritage of church and chapel buildings that we want to see well maintained, valued and in use. We’re looking for a Support Officer – based in Northern Ireland – who can help us to complete the delivery of our pioneering The National Lottery Heritage Fund project. This role will support churches of all denominations with maintenance and tourism advice, training and events and be a key contact for churches looking for heritage support in Northern Ireland.

This is a fixed-term role until the end of April 2026, with the possibility of an extension. The role is full-time (35 hours per week); part-time will be considered for the right candidate. You will be home-based in Northern Ireland, with occasional travel to London.

About the National Churches Trust

As an integral part of the UK’s heritage, we want to keep the UK’s wonderful collection of church buildings well maintained, valued and in use. Working on the ground in all four nations, we support churches of all denominations with the challenges and opportunities they face. Our vision is to see open churches thriving at the heart of their communities.

Our mission

• We Speak Up: churches are valued and supported
• We Build Up: churches are well maintained, adaptable and in good repair
• We Open Up: churches are sustainable, open and welcoming support

Our values

• Being straightforward in responding to others’ needs
• Providing support that makes a difference
• Joining forces to achieve greater impact
• Driving change that brings our vision closer

You can find out more about our pioneering Treasure Ireland project on our website.

To find out more about the role and apply, please visit our website via the Apply button.

Closing date: Midnight on Tuesday, 15 July 2025.
Interview dates: Monday, 11 / Tuesday, 12 / Wednesday, 13 August 2025, in person in Northern Ireland (date and venue TBC).

The Woodland Trust is looking for a Communications and Engagement Manager in our South East England team, to lead the regional Communications and Engagement team and programme 

The Role: 
•    Develop a regional communications and engagement plan that identifies opportunities aimed at generating new supporters for the Trust - raising our profile, creating opportunities to raise additional income and delivering high quality engagement and volunteering.
•    Oversee delivery of the regional communications and engagement plan and ensure that related communications, engagement, visitor experience and volunteering opportunities are planned and resourced. 
•    Manage a small regional team of communications, engagement and volunteering officers
•    Liaise and regularly work cross departmentally, to ensure communication plans reflect and support the national communications agenda. In particular, strengthen links with centrally based communications and volunteering teams, fundraising teams and conservation and focus area work.
•    Act as communications lead on all funded projects and partnership work
•    Plan, manage and report on a regional communications and engagement budget, as well as working closely with the Regional Director to support the regional budgeting process. This will include responsibility of monitoring spend and cost control.
•    Be the principal point of contact for communications, engagement and volunteering between the country and national teams; sharing best practice and acting as a conduit for internal communications.
•    Foster effective relationships internally and externally to engage and inspire a range of audiences and individuals
•    This role covers the South East of England including Kent, Sussex, Surrey, Hampshire, Bucks, Berks and Oxfordshire. It requires regular travel around South East England and UK. A full clean UK driving licence is required. 

The Candidate: 
•    You’ll have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
•    You will have experience leading engagement, volunteering or communications teams, providing inspirational leadership and line management.
•    You will have previous experience working and engaging with volunteers, supporters and communities with the ability to deliver objectives cost effectively, including managing, monitoring and reporting on work programmes and budgets.
•    You’ll know about the best methods in communicating with a wide variety of audiences using a mix of marketing and promotional channels. 
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively.
•  You will be a strong influencer and you will be confident in representing the Trust in dealings with multiple stakeholders. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for CVs at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 
 
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on 12th & 14th August 2025.

Terms and Conditions 

Job Title: Visitor Experience Manager

Hours of work: 21 hours per week.

Salary: £24,000

Annual Leave: 25 days plus bank holidays (Pro Rota)

Contract: 12 month contract, to be reviewed on successful NLHF application

Role Description

Working with other staff and volunteers, you will oversee the visitor experience to ensure a consistently high standard, delivering a wide-ranging programme of activities that will also attract a new and diverse audience to the Cathedral whilst maximising visitor donations and income.

Key Responsibilities

• Commitment to the Cathedral’s values and inclusive culture and to demonstrate them through professional behaviour working with clergy, staff and volunteers
• Management and oversight of visitor experience ensuring all visitors have a positive experience, whether they come to the Cathedral as a sightseer, pilgrim, worshipper, or event attendee
• Ensure safe recruitment, induction, training and management of paid Welcome Assistants to offer a consistently high standard of welcome and increase donated income
• Liaise with all volunteer groups involved in the visitor experience, including Welcome Stewards, Chaplains, Tower Tour Guides, Tour Guides, LEGO model builders to ensure consistency of welcome
• Deliver an exciting programme of visitor events and activities that generates income and growth whilst supporting the Cathedral’s Mission, Values and Strategic Objectives
• Make connections between Cathedral attractions, the Cathedral shop and Pilgrims’ Kitchen restaurant, and support a culture of collaboration to develop and enhance the experience for visitors
• Support the work of the Volunteer Manager to ensure that volunteers are appropriately recruited, valued, trained (particularly in respect of safeguarding), communicated with, and acknowledged)
• Work with the Head Verger/Event Manager on key projects which impact the visitor experience and drive visitor footfall
• Work with the Head Verger/Event Manager to propose and develop new and innovative projects/exhibitions to appeal to the local, and repeat visit, audience
• Be proactive in key events/projects which have a direct visitor impact, in terms of planning, scheduling and onsite operations
• Work with the Marketing and Communications Manager to ensure a consistent visitor offer ensuring positive messaging and promotion and highlight good news and events
• To present the best possible image of the Cathedral in general and in all contact and communications with the public, visitors, suppliers and all other external organisations
• Ensure high quality effective signage is in place that promotes the activities of the Cathedral and supports the visitor experience
• Maintain high quality interpretation in a range of media to meet differing visitor needs
• · Act as the ‘accessibility and diversity champion’ to ensure the Cathedral buildings, facilities and services are accessible for visitors with mobility and other special needs, as well as being involved in projects to create a wider appeal, particularly more diverse audiences
• Be alert to opportunities to work with partners in the town and County to bring visitors to the Cathedral
• Produce and manage a relevant and realistic budget for Visitor Experience and ensure operation within that budget are constantly monitored, forecasting and reporting performance against budget in conjunction with the Chief Finance Officer
• Regularly review, analyse, and report on visitor statistics to identify next steps and future requirements
• Uphold and comply with the organisation’s policies and the law in relation to health and safety, equal opportunities, safeguarding, data protection and other adopted policies and procedures as required

Person Specification

 Essential Qualities

• Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care, which underpins its commercial activities
• Experience in leading people within a visitor-focused operation
• Background in heritage, tourism or hospitality
• Experience of line management, team working, networking and relationship building
• A proven track record of commercial acumen and taking measured risks
• Ability to manage the complexity of demands posed by both a religious, conservation and commercial environment
• Ability to consider and see different perspectives on issues between people across departments or organisations for mutual benefit
• Ability to influence and persuade stakeholders and gain commitment of others to act and achieve outcomes
• Excel at being able to operate flexibly and prioritise issues and opportunities as needed
• Ability to communicate effectively with people of all ages and at all levels
• An ability to work flexibly including some evenings and weekends
• Knowledge of Microsoft Word, Outlook, PowerPoint, Publisher and Excel

Desired Qualities

• Familiarity with the Church of England, particularly Cathedrals
• Experience of working with volunteers
• Educated to degree level or equivalent

Probationary and notice period

In accordance with current Chapter Policy, the post is subject to a 12 week probationary period. After completion of the probationary period the notice period is one month.

Pension

After 12 weeks’ service, the post-holder with be auto-enrolled into a pension scheme with the Church Workers Pension Fund.

Policies and Procedures

To be familiar and comply with Cathedral Policies where applicable but in particular the Health & Safety Policy, the Safeguarding Policy and the Cathedral’s Social Media Policy.

Other terms and conditions

This is only a summary of the terms and conditions offered and does not replace the wording of the Standard Terms and Conditions which will form the contract between the successful candidate and the Chapter.

Are you looking for a finance role with purpose?

We are looking for an experienced financial manager who can help us drive forwards our work bringing nature and communities together - for the benefit of both.

The Railway Land Wildlife Trust has grown significantly over the last 5 years - delivering more substantial projects, working on more sites and reaching more beneficiaries. With this, our income has grown along with the complexity of our financial management and reporting needs. 

We are now in a position to recruit a new team member to lead on developing and implementing financial management systems and preparing financial reports, to manage venue hire and to provide extra support in keeping the organisation running smoothly.

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