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Visitor Experience Area Consultant (Marketing)
Reference: AUG20216448
Location: Flexible
Salary: £27,574.00 - £30,590.00 Per Annum
Benefits: Pension, Life Assurance, Annual Leave
This role will cover: Wales and the Central region or Southern England and Northern Ireland
We showcase nature and people thriving together where nature lives….
To achieve a world where all people are living harmoniously alongside nature; the RSPB must broaden its appeal and enable more diverse people to act for nature.
We inspire everyone to thrive harmoniously alongside the natural world by offering inclusive, memorable, and emotive, nature-based experiences, enhancing the lives of our visitors, wildlife, and special places we protect.
Our Nature Reserves are windows into the wildlife and habitats we are fighting to protect. They showcase the wonderful conservation work we’re delivering, and should inspire, enable, and empower everyone to play their part in the fight against the nature and climate emergency.
We are looking for someone who will provide leadership in visitor experience and marketing, ensuring a world class experience across RSPB nature reserves for everyone.
We are creating a new strategy for positioning our reserves as fantastic days out in nature. We are looking for someone with expertise across visitor experience as well as knowledge and experience of marketing destinations and targeting audiences with the right offer. We would welcome applications from the tourism, visitor attraction and heritage sectors to spearhead this new approach to planning and marketing experiences across our nature reserves.
You will:
- Set the expected standards on reserves for visitor experience providing direction to underpin a high-quality visitor offer and a consistent experience across our nature reserves – focusing on profitability, exemplary customer service and infrastructure; ensuring reserves are front and centre of RSPB brand.
- Drive the implementation of the visitor experience strategy across allocated geographical areas and work collaboratively with nature reserve teams to support them in achieving their ambitions. This role will work closely with country and central teams.
- Be a creative individual to create a step change in marketing our nature reserves. We are looking for someone who can inspire and drive visitation to our reserves working closely with country and central teams. You will have lots of ideas in how we use the incredible stories our reserves have to tell in showcasing our reserves as amazing places to visit. This is an exciting opportunity to help position our nature reserves as visitor attractions in the heart of nature.
- Provide consultancy support to RSPB nature reserves in shaping the visitor experience and deliver strategy across teams.
- Be a leader, working collaboratively across UK countries and departments, with a broad skillset who will support nature reserve teams across the UK in achieving their ambitions.
What we want to see:
- Expertise in visitor experience/operations/engagement and marketing to position RSPB nature reserves as world class visitor destinations, following our vision of being the UK’s leading choice for nature experiences.
- Using your expertise and your excellent interpersonal and organisational skills, you are able to produce effective guidance, support and toolkits for reserves in their planning as well as leading on national initiatives, working with external partners and tourism agencies.
- Our ideal candidate will have a great understanding of visitor attractions or public engagement and how to market sites creatively whilst also having excellent commercial knowledge. We are looking for someone with a broad skillset who is willing to drive visitor experience growth to ensure success across our visitor operations.
What you can expect:
- A supportive, dynamic, and high-performing team of talented individuals around you, who want to make the world a better place than we found it.
- The chance to lead and get involved with exciting new plans to support our nature reserves in a step change in how we drive visits, create amazing experiences connecting people to nature and making a real difference in ensuring the protection of our incredible places for wildlife and people.
- Access to excellent learning and development opportunities and employee benefits package.
- Opportunities to travel across all four countries of the United Kingdom and get closer to our amazing wildlife, all while you play your part in safeguarding its future.
- No two days are the same! We are looking for someone who is flexible and willing to travel. Some days you will be based at home or in the office, others you will be visiting some of the most beautiful places in the UK.
This is a permanent contract working 37.5 hours per week
Closing date: 23:59, 06 September 2021
Interested?
If you would like to find out more please click the 'Apply' button. You will be directed to our website where you can complete your application for this position.
This role is covered by the Rehabilitation of Offenders Act 1974.
No agencies please.
Visitor Experience Area Consultant (Interpretation)
Reference: AUG20217916
Location: Flexible
Salary: £27,574.00 - £30,590.00 Per Annum
Benefits: Pension, Life Assurance, Annual Leave
This role will cover: Wales and Central England or Southern England and Northern Ireland.
This is a permanent contract working 37.5 hours per week
We showcase nature and people thriving together where nature lives….
To achieve a world where all people are living harmoniously alongside nature; the RSPB must broaden its appeal and enable more diverse people to act for nature.
We inspire everyone to thrive harmoniously alongside the natural world by offering inclusive, memorable, and emotive, nature-based experiences, enhancing the lives of our visitors, wildlife, and special places we protect.
Our Nature Reserves are windows into the wildlife and habitats we are fighting to protect. They showcase the wonderful conservation work we’re delivering, and should inspire, enable, and empower everyone to play their part in the fight against the nature and climate emergency.
We are looking for someone who will provide leadership in interpretation, ensuring a world class experience across RSPB nature reserves for everyone.
We are creating a new strategy for new ways to engage and excite our audiences through innovative events and experiences across RSPB nature reserves. We are looking for someone with expertise in creating amazing visitor offers and striving for excellence across visitor operations. We would welcome applications from the cultural arts, visitor attraction and tourism sectors to spearhead this new approach to our annual events and experiences programme across our nature reserves.
You will:
- Set the expected standards on reserves for visitor experience providing direction to underpin a high-quality visitor offer and a consistent experience on our nature reserves – leading on profitability, exemplary customer service and infrastructure; ensuring reserves are front and centre of RSPB brand.
- Drive the implementation of the visitor experience strategy across allocated geographical areas and work collaboratively with nature reserve teams to support them in achieving their ambitions. This role will work closely with country and central teams.
- Create a step change in interpreting our nature reserves, someone who can inspire and move people to learn more about the incredible stories our nature reserves have to tell. Using your expertise in interpretation, events or exhibitions, you will help to create fantastic days out for everyone. This role will work closely with country and nature reserve teams, as well as external stakeholders in seeking out creative ideas to enhance our visitor offer.
- To provide consultancy support to RSPB nature reserves in shaping the visitor experience and deliver strategy across teams
- Be a leader, working collaboratively across UK countries and departments, with a broad skillset who will support nature reserve teams across the UK in achieving their ambitions.
What we want to see:
- Expertise in visitor experience/operations/engagement/cultural arts to position RSPB nature reserves as a world class visitor destinations, following our vision of being the UK’s leading choice for nature experiences.
- The ideal candidate will have an excellent understanding of visitor attractions, creative arts, or public engagement and how to interpret sites creatively whilst also having excellent commercial knowledge. We are looking for someone with a broad skillset who is willing to drive this area of visitor experience and support RSPB nature reserves in achieving their ambitions.
- Using your expertise and your excellent interpersonal and organisational skills, you are able to produce effective guidance, support and toolkits for reserves in their planning as well as leading on national initiatives working with external parties.
What you can expect:
- A supportive, dynamic, and high-performing team of talented individuals around you, who want to make the world a better place than we found it.
- The chance to lead and get involved with exciting new plans to support our nature reserves in a step change in how we drive visits, create amazing experiences connecting people to nature and making a real difference in ensuring the protection of our incredible places for wildlife and people.
- Access to excellent learning and development opportunities and employee benefits package.
- Opportunities to travel across all four countries of the United Kingdom and get closer to our amazing wildlife, all while you play your part in safeguarding its future.
No two days are the same! We are looking for someone who is flexible and willing to travel. Some days you will be based at home or in the office, others you will be visiting some of the most beautiful places in the UK.
Closing date: 23:59, 06 September 2021
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete your application for this position.
The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
This role is covered by the Rehabilitation of Offenders Act 1974.
No agencies please.
Position: Stakeholder Engagement Officer (part-time 28 hours per week)
Type: Permanent contract
Location: Home-based in UK
Salary: £26,618 - £30,271 actual per annum plus car /broadband allowance and excellent benefits
Salary Band: Band E2
Department: Stakeholder Engagement team
At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.
About this job
Our role of Stakeholder Engagement Officer is one of 5 within our new UK wide Stakeholder Engagement team which is part of our wider Research and External Affairs Directorate.
As part of our Stakeholder Engagement team your role will be to support innovation and improvement in MS and neurology services across the UK.
You’ll work directly with Health and Social Care professionals to develop new partnerships, share good practice, promote innovation and develop resources that enable service improvement. You’ll develop and support networks of key stakeholders and members of our MS community to drive positive change.
You’ll play an important role developing resources, evidence and best practice examples to be shared via our Experts in MS Professional Network. And in organising regional and national forums, face to face and online, showcasing innovative services and best practice ways of working.
The post-holder will have experience of working in or with Health and Social Care services in any of the 4 UK Nations; experience of professional engagement; experience of developing evidence based resources and service improvement tools; as well as experience of partnership working to improve local services and outcomes for service users.
The post is UK wide, and we particularly welcome applicants with experience and knowledge of Health and Social Care systems in Wales, Scotland and Northern Ireland.
As this role covers a large geographical area we expect there will be travel, both to regions where work is being delivered and occasionally to our London office. We are happy to discuss logistical arrangements or adjustments with candidates.
We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.
The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.
Closing date: 9am on Monday 4 October
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
We’re a Disability Confident Employer. We’re committed to promoting equality and diversity. We’d be grateful if you could download and complete the equality and diversity monitoring form and submit it with your application.
As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.
We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.
No agencies please.