Contact centre officer jobs

Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?

Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?

If so, we have the perfect opportunity for you.

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.

The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability

The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.

The postholder will be a key part of growing the Hub’s  Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.

• Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans

• Working with a caseload of guests to provide support/signpost

•  Facilitate group workshops, Coffee Mornings, and information sessions

• Provide Information, advice, guidance, and resilience

• Support for people facing hardship.

• Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams

• Attend meetings/ events/Training/networking opportunities and  undertake outreach to promote the work of Spring Community Hub 

The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.

We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.

• Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions  ) and Group Sessions - in person/ virtually 

• Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls

• Represent Spring Community Hubs Service and project at relevant forums and meetings at a  local level

• Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development 

• Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development 

• Assist in the induction/ onboarding and support of volunteers 

• Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development 

• Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources

• Contributing to building testimonials /case studies and impact measurement, and monitoring 

• Lead/ Support the team  with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture

• To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting  with case reviews, training, and development

• Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development 

• Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions. 

• Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/  wider service and partners to ensure guests are supported.

Person Specification

• Experience delivering advice & Advocacy/ Wrap around care  in at least one relevant area,/Relevant qualifications for the post 

•  Understanding of trauma-informed and inclusive practice

•  Experience with group facilitation (desirable)

• Commitment to empowerment and diversity

• Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role

• Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.

• Experience in/willingness to learn the use of  databases for the recording, processing of advice given, and reviewing the quality of team records/ usage 

• Experience in establishing and maintaining good working relationships with external stakeholders

• IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.

• Time-management skills, with the ability to work successfully both alone and as part of a team

• Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues 

• Ability to organise and prioritise own work, especially when under pressure

• Ability to work accurately and confidently with figures (statistics) and with attention to detail

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries, and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Willingness to work outside normal working hours, as and when required.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

• A clear commitment to equality, diversity, inclusion, and confidentiality

• Professional and positive approach, with a commitment to professional development and self-improvement.

• Ability to think and plan strategically to inform decision-making. 

• Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar 

• Clear communication skills, face-to-face and on the phone, or via email

•  Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel

• Knowledge of food security/poverty issues in the UK and working with diverse communities..

• Delivering projects relating to Social Change and Social Justice

• Willingness to undertake further training as required by Spring Community Hub.

• Commitment to the concept of continuous improvement of procedures and practices.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

Responsible for staff/equipment 

Advice & Advocacy / Pastoral Team Volunteers  / Phone / Laptop

Reporting to…

The Head of Compliance & Development/ Chair of Trustees

Why Join us / Benefits

• A warm, welcoming, and passionate working environment

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme

• Frequent team away days and celebrations, as part of a friendly and collaborative team.

Application Process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task

Are you methodical, highly organised, great at juggling ten plates and glasses at the same time whilst still solving a problem that hasn’t even arisen yet? Then come and join us at the Mary Ward Settlement as our Access to Services Manager!

You are a proactive, people-focused manager with a passion for delivering exceptional service.  You will lead a high-performing team that ensures a welcoming, inclusive, helpful and efficient experience for all students, staff, and visitors.

In this pivotal role, you will oversee a dynamic advice and guidance team, ensuring that every interaction is informed, supportive and aligned with our commitment to excellence. You will be a ‘go-to’ person who ensures that activity runs smoothly with the right resources and support in place all whilst demonstrating a calm and professional approach.  

You will be joining an organisation who is genuinely warm and welcoming, who thrives on nurturing people and their growth.  You will work closely with staff who are skilled and passionate people who are a pleasure to work with.

We are a multi service charity who offer adult learning, access to free legal advice and community services that work with the most vulnerable and disadvantaged groups to build stronger communities.  Based over three sites in Stratford, Southwark and Holborn.

This is a wonderful opportunity for an individual who wants to immerse themselves in a successful, interesting and inspiring organisation. 

We very actively encourage applications that are representative of the diverse communities that we serve. 

Who are we?

Depaul International (DPI) oversees the Depaul Group, a group of charities that work across the world with a mission to stop homelessness and change the lives of those affected by it.

What’s the role about?

This is a great opportunity to join us as the new Chief Finance Officer. As the Depaul Group continues to experience growth and increases its impact, you’ll lead the effective financial and governance support provided by DPI to its subsidiaries. You’ll be the leading interface between the Senior Leadership Team and the Board of Trustees and other corporate bodies and subsidiaries. You’ll provide financial advice to the Group CEO, Board and other senior management colleagues, including modelling best practice in financial management, overseeing the financial management in the subsidiaries, setting financial standards for the group and providing support to enable the subsidiaries to meet those standards. You’ll also be leading and supporting the development of a new governance structure for the Group.

What will ideally support your success?

You’ll be a CCAB qualified accountant with experience of strategic financial leadership and management experience and the ability to solve complex problems. In addition, you’ll have experience of working with and advising a diverse range of boards and external stakeholders. It’s important that you also have experience of current financial reporting requirements and financial management practices, including consolidated financial reporting. Strong IT skills as well as an appreciation and understanding of key HR and ICT challenges in the charity sector are desirable. We’re looking for someone possibly, but not exclusively, working in homelessness and/or international development who shows personal integrity in all they do and have a commitment and respect for our aims, objectives and values.

Closing date: Wednesday 16th July 2025.

This position is home based but with extensive travel within the Rochdale area and can involve travel across England & Wales

• A full driving licence and access to a car is essential for the role
• The role requires time flexibility including evening and occasional weekend work
• DBS check and references will be obtained.

Job description

The National Flood Forum is partnering Rochdale Borough Council to deliver one of 25 national projects comprising Defra’s Flood and Coastal Resilience and Innovation Programme (FCRIP) which is managed by the Environment Agency and runs until March 2027. The programme aims to test and create new, innovative approaches to flood and coastal resilience that can be adapted and rolled out more widely as good practice and new ways of delivering positive change.

Our project centres on two frequently flood affected and vulnerable neighbourhoods in the Roch Valley in Rochdale district The communities are complex and include a high incidence of social, economic and environmental disadvantage. It aims to develop a more holistic approach to flood and climate resilience with better management of residual flood risks through new, innovative cross-sectoral approaches that also address climate justice and both flood and fuel poverty. The project will deliver a step change in flood literacy and community participation, increase peoples’ capabilities to respond to flooding, improve flood and climate resilience of ageing housing stock, enhance surface water management, neighbourhood water conservation, natural flood risk management and local green infrastructure and develop better financial resilience for homes and businesses. 

This is an exciting role for someone who has experience working at community grassroots or who is passionate about people and working with communities. We give flooded people tools to advocate and speak for themselves and we want someone who is passionate about community empowerment.  Are you articulate and confident and able to facilitate in partnership discussions? If so, we would love to hear from you.

Key skills required are:

• verbal & written communication at all levels (grassroots & professional bodies)
• personal strengths i.e., warm, approachable, patient & genuinely compassionate
• listening skills
• confidence and enthusiasm
• self-motivation and proactive
• being a team player

About The National Flood Forum

The National Flood Forum is a charitable organisation that puts flooded people at the heart of their policies and the work they strive to achieve. We are the only organisation dedicated to issues around flooding. We give support to people at risk before, during and after flood catastrophes and work to achieve a voice for those at the grassroots of flood risk. Exceptional time is given to engagement to create lasting relationships for those that need to reduce their flood risk. Support to those at flood risk is an everyday work expectation and we also provide bespoke services as tools to extend this support.

Engagement – Flood Action Groups (a bespoke NFF initiative now identified internationally) – Networks – bringing people together, communities & professional bodies.

Flood recovery – Going into the heart of a flooded communities to support & guide people through a plethora of issues that they face.

Flood exhibitions – of resilience and resistance advice and information

Insurance – advice & information

A Helpline – a guiding, supporting, listening service

We have an exciting opportunity for a Triage & Early Intervention Officer to join the Northern Police Investigation Centre team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm. You will also be required to work a minimum of 1 Saturday per month 8am to 4pm where you will receive a day off in lieu during the week. Shifts are designated on a rota basis which is given in advance.

As a Helpline Advisor / Triage & Early Intervention Officer, you will-

• be talking to people on the telephone from a variety of different backgrounds, all with different experiences.
• find that no two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• receive robust training prior to working directly with clients so previous experience is not required.
• receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

PCS is looking to appoint a Technology Services Officer to the Technology Services Team.

The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support and training to staff and other users in all aspects of digital and ITT services.

You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.

Salary and Location

• Band 3, London Spine points 33-29 or Regional Spine points 37-33
• Starting salary: London £43,715 p.a. rising to £48,846 p.a. in annual increments or Regional £39,403 rising to £43,715 p.a. in annual increments
• PCS Clapham or Regional PCS Office

Successful candidates for the Technology Services Officer will be able to demonstrate:

• Knowledge of customer relationship management systems, specifically Salesforce
• Experience in contributing to a project, using structured project management systems and processes
• The ability to identify technical problems and resolve them efficiently within set timeframes
• Providing technical support for helpdesk queries
• Planning and delivering training

The main duties of the Technology Services Officer role include:

• Assisting in preparing reports on system performance highlighting potential risks or malfunctions
• Assisting in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
• Working as part of the Technology Services team on the database and integration, automation and change projects
• Working with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members

Closing date: at 12 midday on Tuesday 15 July 2025

Interviews will be held by Zoom: Thursday 31 July 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: TECHNOLOGY SERVICES OFFICER

Ref: 0425

Grade: Band 3, London/Region

Salary:

London Spine points 33-29

London Starting salary £43,715 p.a. rising to £48,846 p.a.

Regional Spine points 37- 33

Regional Starting salary £39,403 p.a. rising to £43,715 p.a.

Location: London or Region

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the department/unit, in line with PCS policy and our ethos as an organising union.

Responsible to: Technology Services Manager

Responsible for: Staff in Bands 1 and 2 (where appropriate)

Contacts

External:

Contractors, suppliers, and service providers, PCS Union Representatives, Members, Government Departments, Employees of other trade unions, TUC, Employers, legal and other professional

Internal:

Service users, staff, senior lay officers, senior full-time officers

Main duties and responsibilities

1. Systems Management General

• Assist the line manager by monitoring development initiatives and ensuring work completed meets the requirements within the given time frame. Report to line manager as appropriate
• Assist in preparing reports for line manager on system performance highlighting potential risks or malfunctions
• Assist in ensuring commissioned and installed new applications and customised existing applications are fit for purpose
• Support line manager by making as appropriate where new systems are designed that could be applicable to the wider union
• Assist in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
• Work as part of the Technology Services team on the database and integration, automation and change projects
• Assist the Technology Services team in development to deliver high quality digital solutions
• Ensure that the views of users are reflected throughout the development and delivery of digital applications
• Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback
• Ensure a high standard of accessibility and usability across our platforms at all times
• Contribute to project-based work, using structured project management systems and processes
• Work with colleagues across PCS to deliver change through the Technology Services teams work
• Work with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
• Respond to data integrity issues reported to the Technology Services team and create solutions to those issues
• Participate in the review and installation of managed packages on the digital platform
• Support the Technology Services manager where required to ensure sufficient maintenance and security of the Salesforce platform
• Document any changes made to the digital platform through both maintenance of existing functions and development of new applications
• Continuously review the efficiency of PCSs digital platforms
• Monitor the departments compliance with legal issues such as accessibility, copyright, and data protection
• Communicate recent additions/changes to staff and members
• Support the process of providing suitable equipment, software and reasonable adjustments arising from DSE risk assessments and other identified needs

2. Systems Management Digital

• Comply with maintaining database results through the set protocols and standards and controls for data processing
• Monitoring database efficiency through the reporting and analysis tools
• Support line manager with preparations for database expansion by studying plans and requirements
• Assist line manager to coordinate, design, programme and create complex query definitions to extract accurate data
• Support the continued development and implementation of Salesforce by working with line manager and external contractors
• Support the upgrading of software by assessing transaction processing and database production options
• Maintain database performance by troubleshooting problems using internal or external resources
• Assist in the security of database by developing policies, procedures, and controls with the data protection officer
• Assist in training others in how to input and extract data
• Ensure the requirements of users are established, monitoring user access and security
• Communicate regularly with technical, applications and operational staff to ensure database integrity and security
• Assist with writing database documentation, including data standards, procedures and definitions for the data dictionary (Meta data)
• Deal with reporting fault mechanism within Salesforce

3. Systems Management Networks and Infrastructure

• Assist with the development and make best use of ITT office systems including ensuring staff are appropriately trained, regularly reviewing existing systems, and ensuring consistency and organisational best practice across systems and procedures and their practical application, including helpdesk and technical support where appropriate
• Assist with implementing an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating, and reconciling information, checking allocations, preparing reports, and highlighting budget over- and under-spends
• Support the statistical systems to produce reports and analyse information i.e. budget reports, room bookings, and video conference/zoom usage statistics
• Assist with liaising with software and hardware suppliers, and other key contacts on resolving issues, providing advice, etc.

4. Training and support

• Train staff members and lay officers in the use of PCSs analytical tools
• Develop good working relationships with colleagues
• Provide ongoing support and advice to staff and other members of the Technology Services team
• Draft guidance and advise PCS staff and other contributors about Technology strategies relevant to their specific needs
• To proactively develop Technology skills through training courses, and using on-line resources

5. People Management (where appropriate)

• Manage work allocation and workflow, future planning and support for team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity issues in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Deputise for line manager when required

6. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: TECHNOLOGY SERVICES OFFICER

Ref: 0425

Date: July 2025

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce

EXPERIENCE

• Providing support and advice to colleagues
• Experience of applying usability and accessibility best practice
• Planning and delivering training

TRAINING

(including continuous professional development)

• Evidence of ongoing training and personal development
• Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification
• Commitment to undertake job-related training
• Commitment to participation in the appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Customer relationship management systems, specifically Salesforce
• Databases
• Agile Project Management
• Digital application coding or configuration management
• User centred design and current usability testing procedures
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Design and implementation of work processes
• High standard of communication skills
• High level of problem solving, analytical and collaborative skills
• Attention to detail and systematic working
• Ability to work using own initiative
• Excellent project management skills

OTHER

• Commitment to the application of equal opportunities policies and practices at work
• Willing to work outside normal office hours and location
• Attend Annual Delegate Conference as required

London Youth Gateway is a sector leading service supporting 18-25 year-olds facing homelessness or rough sleeping across the capital. Our mission is to make sure young Londoners bounce back quickly and safely in times of crisis and to prevent or solve their homelessness for good. You will be playing a leading role in helping to shape the work of the partnership, its collaborative processes as well as its connections with each of the London local authorities.

This is a key role in our organisation, and we are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident communicator and persuasive negotiator with an eye for detail. You will be able to facilitate multi-agency meetings and collaboration, hold responsibility for regular reporting to the commissioner, and contribute to our broader policy and influencing work. We have big ambitions for an organisation our size, so we are on the look-out for someone who can work at their own initiative, support our different teams, and is not afraid to get hand-on with administrative tasks, while tuning into partner priorities and sniffing out great opportunities to connect.

 

FIXED TERM UNTIL FEBRUARY 2027

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon

Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall.

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

Duties will include (but are not limited to) –

• Independently delivering chair-based exercise sessions daily in Croydon care homes to residents.
• As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough.
• Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers.
• Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations.
• To be the key point of liaison for all clients accessing the Activity Service.
• To support the promotion of the organisation, services, activities, and events.
• To contact clients when there are changes to the regular classes.
• Keep up to date with and the Activity Service changes.
• Awareness of risk assessments and GDPR compliance
• If qualified also delivering standing exercise sessions.
• Setting up equipment for activities and ensuring resources are ready for events.
• Delivering basic health checks including blood pressure, BMI and diabetes screening.

Closing date for applications: 9am, Thursday, 17th July 2025

Interview Dates: Thursday, 24th July 2025

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours

Start date: August 2025 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £26,575 per annum if based in Manchester, Nottingham, Newcastle or Bristol. £29,150 if based in London. All roles also receive a £312 yearly tax-free work-from-home allowance.

Application deadline: Monday 14th July 9 am

This application process will consist of 3 stages: Application, telephone interview and Assessment Centre (Via Zoom). Telephone interviews will take place week commencing 21st July and Assessment Centres will take place w/c 28th July. Please let us know if you will not be available during these dates.

About upReach

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because, currently, a student from a disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report and Impact Report. 

Role overview 

upReach is seeking to hire a People and Culture Officer to provide administrative support in various areas of the charity. You will work with the Senior People and Culture Manager in areas including recruitment, onboarding, offboarding, employee relations, and a variety of HR projects such as Training, Learning and Development, EDI, and policy development. 

This position would be suited to individuals who are passionate about upReach's mission and have an understanding of the challenges facing those from lower socio-economic backgrounds. 

Our values

upReach upholds the following values:

• Perseverance

• Integrity

• Advocacy

• Aspiration

• Proactivity 

Skills 

The ideal candidate will bring with them the following skills:

• Organisation

• Communication (both written and verbal)

• Collaboration

• Attention to detail 

• Relationship building 

Experience 

To be successful in this role, you will bring with you the following experience: 

• Strong organisational skills with a keen eye for detail and the ability to manage a varied workload;

• Excellent communication skills and strong written English with the ability to communicate with students, team members and partners;

• Confident with a range of technology, programmes, and tools, including experience using Google Suite. Experience using HR platforms is desirable.

• Experience working in a fast-paced environment and working independently to find solutions to problems; 

• Self-motivation and an ability to work in a small team as well as independently, and work with a wide range of team members.

• Ability to engage and communicate confidently with candidates and hiring managers via phone, email, and in person.

• Previous experience working within an HR role is desirable, and if you have or are working towards a CIPD qualification, please mention it in your application. 

Responsibilities

Recruitment & Onboarding

• Work with managers to refine job descriptions, post roles, and advertise vacancies effectively.

• Manage the Recruitment inbox, responding promptly and professionally to candidate queries.

• Oversee the Applied platform to facilitate end-to-end recruitment, including application tracking, interview scheduling, and assessment centre coordination.

• Provide comprehensive administrative assistance during onboarding, including preparing offer letters and contracts, conducting reference checks, and creating induction schedules.

• Coordinate equipment setup (e.g. laptops, phones) and access to key systems such as Appogee for new starters.

Offboarding

• Assist managers and employees through the offboarding process to ensure a smooth transition.

• Conduct exit interviews and summarise feedback to facilitate continuous improvement efforts.

• Manage administrative tasks for leavers, including system deactivations, final leave calculations, and equipment returns.

Operations & Systems Management

• Maintain and update employee data. 

• Assist with the planning and administration of staff surveys, including setting up surveys, booking town halls, and coordinating related logistics.

• Assist in event coordination, including booking venues, transportation, and accommodations for key events such as the SSMAs, Team Day, Gala Dinner, Mental Health First Aid Training and staff induction weeks.

• Oversee the movement and tracking of all tech equipment across sites in line with onboarding and offboarding processes.

• Act as the first point of contact for general People & Culture queries, providing consistent and helpful support to all colleagues.

• Ensure employee records are accurately maintained and GDPR compliant.

• Produce HR-related reports covering recruitment, onboarding, offboarding, and employee engagement metrics (with guidance from senior colleagues).

• Work closely with the Senior People & Culture Manager to review and improve internal HR processes, aligning them with organisational goals.

We offer an opportunity for the successful candidate to study for a CIPD qualification (Level 3 or 5, dependent on skills and experience) whilst in the role.

Team Culture & Benefits: 

By joining the upReach team, you will be joining a team who are dedicated to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working

• Statutory Holiday Entitlement of 25 days, plus bank holidays. This increases to 27 days 2.5 years and then to 30 days after 5 years of working with us.

• Birthday leave and volunteer leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increases to 5% after 5 years of working with us. 

• Cycle-to-work and tech buying schemes.

• Monthly socials

• Dedication to Staff Wellbeing through our Employee Assistance Programme, Mental Health First Aid Training and annual wellbeing days

• Summer Hours (early Friday finishes from June to Aug)

• Personal Development Budget, activated after 6 months in the role

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

Ready to apply?

We are passionate about making our recruitment process fair and accessible to all. All of our applications are blind screened, and our job packs are available in Braille, large text or another formats upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Applications close on Monday, 14th July at 9 am. 

Equal Opportunities

At upReach, we value being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  particularly encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+. During the application process you will be asked to fill out your diversity information, this will not affect your outcome and cannot be seen by application reviewers and interviewers. All diversity data collected is anonymous.

A little bit about the role 

Please note this advert is expected to close on Monday 14th July at 5pm. However, we may close earlier or later depending on the success of applications 

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.

You will be joining us at our busiest time, and will have day to day logistical and administration responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work.

You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar.

Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Selection Coordinator.

Some key responsibilities include:

• Coordinating virtual assessment centres; manage scheduling, liaising with assessors and stakeholders, troubleshooting minor technical issues with the platform, and overseeing the smooth running of the day.
• Managing the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors).
• Tracking and monitoring candidate information using our online customer relationship management system, virtual assessment platform and Microsoft Excel using careful attention to detail.

Please review the job pack for full list of responsibilities.

A little bit about you 

We welcome applicants with some experience in customer service, administration, or logistics coordination. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing the People team (please see job pack for contact details).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

Bluesci is recruiting for a manager to join our Bluesci at Night team!

At Bluesci, we believe that everyone deserves good mental health and wellbeing. Our staff and volunteers, many of whom have experienced our services, collaborate with individuals and their communities to help them achieve their aspirations and wellness.  

Bluesci operates across the borough of Trafford from four Wellbeing Centres, offering arts, cultural and volunteering opportunities, social prescribing, talking therapies, and group support. We partner with Greater Manchester Mental Health NHS Trust (GMMH) to deliver Trafford Living Well and with Trafford Libraries to co-deliver library services from two of our centres. Bluesci at Night offers a safe, welcoming space for people 365 nights a year, and we also provide Smoking Cessation Support.   

Launched in 2024, Making Waves is our flagship one-to-one music-making programme designed for people at risk of offending or those leaving prison. Over 10 sessions, participants work with a professional producer in our private studio to create, record, and release their own music, building confidence and gaining new skills along the way. Alongside music-making, participants can also gain a King’s Trust qualification in Personal Development and Employability Skills, receive tailored mentoring from Trailblazers to support them into employment, and join our alumni programme for live performance opportunities, industry masterclasses, and ongoing support.

The Programme Coordinator is a new role within the Finding Rhythms team. Based on the success of the Making Waves programme over the last year, we now are in the process of expansion - with plans to increase delivery and engage more participants. The Programme Coordinator fulfills an essential role to support successful expansion of the programme whilst maintaining maximum impact for participants and partners.

To be successful in the role, you will be a highly motivated and proactive individual. You will support the day-to-day running of the programme on site, providing administrative support, and being the first point of contact for programme participants. You will have a person-centred approach, empathy and patience, alongside excellent attention to detail and an ability to think ahead. You will be passionate about music’s ability to transform lives.

KEY JOB RESPONSIBILITIES

REFERRALS AND ON-BOARDING
● Processing a high volume of referrals of participants onto the programme, in a time-effective manner, ensuring all essential information is gathered and recorded
● Communicating regularly with participants and referral partners on the status and timeframe of their place on the programme
● Responding to general enquiries about the programme and distributing relevant information
● Encouraging participants to attend including identifying issues and providing solutions
● Briefing participants in the lead up and throughout the duration of the programme
● Being the on site point of liaison for the programme

PROGRAMME COORDINATION
● Ensuring all relevant paperwork is completed and processed
● Updating the musician and Programme Manager with key information in the lead up to sessions and on the day
● Liaising with partnering organisation Trailblazers Mentors and participants to organise mentoring sessions on-site and online
● Ensuring the studio is clean, tidy, and correctly equipped
● Ensuring studio ‘rules’ are adhered to and sessions run smoothly, flagging any issues to the Programme Manager
● Supporting the Programme Manager with the alumni programme including the organisation of live performance events and industry masterclasses

OUTREACH AND COMMUNICATIONS
● Organising and attending outreach and taster sessions across multiple locations (some of which will take place in prisons)
● Being the main point of contact for participants and alumni, sending reminders and general information about upcoming events
● Supporting on organisation and coordination of Finding Rhythms events
● Taking photographs for social media, sharing ‘success stories’ and case studies

GENERAL
● Ad hoc tasks as required, as Finding Rhythms is a small organisation, flexibility is required in every role so we can help and support each other wherever necessary

About the Role

The Assistant Reserves Officer is one of our team managing and developing the Trust’s nature reserves for people and wildlife.  Your work place includes internationally recognised wetlands and woodlands along with nationally important meadows, chalk grasslands and heathland across Hertfordshire and Middlesex.

You will need to have strong experience in practical habitat management, including the use of power tools and machinery, such as chainsaws, brush cutters and BCS mowers. You will have experience of working within a dynamic team and leading volunteers. You will need to have a keen interest in wildlife and preferably a knowledge of the habitats in our area.

No two days are the same as an ARO at HMWT; you will get the opportunity to utilise and develop your practical habitat management skills across our nature reserves including tree felling, coppicing, scrub clearance, hay cutting and pond/ditch management. You will also undertake the maintenance of site infrastructure; assist with the management of livestock; and perform surveying and monitoring of habitat/species, tree safety and infrastructure. These tasks will be delivered working closely with members of the nature reserves team; our volunteer wardens and our practical conservation volunteers.

Willingness to travel throughout our work area and flexibility to work occasional irregular hours is required for this post.

As an employer we are committed to promoting and protecting the physical and mental health of all our staff.

About the Trust

Herts and Middlesex Wildlife Trust is a local conservation charity working to protect wildlife and help people connect with nature. With a team of volunteers we care for wild places so that nature has a place to thrive. We help people experience the wildlife on their doorsteps and to take steps to protect it.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our head office is based in the attractive setting of Verulamium Park on the outskirts of St Albans.

Our staff team is enthusiastic, friendly and committed to wildlife conservation and exemplifies our values of professionalism, valuing contributions by others and continuing to improve.

How do we support you?

The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.

In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more by visiting the Hertfordshire & Middlesex Wildlife Trust website.

Job Title: Independent Gender Violence Advocate (IGVA)

Location: The GAIA Centre (Lambeth)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an IGVA supporting women and children who are impacted by different strands of Violence Against Women and Girls (VAWG). The independent gender violence advocate will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.

The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety. 

Closing Date: 09:00am 5 August 2025

Interview Date: 14 and 15 August 2025