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Top job
Age UK Mid Mersey, Multiple Locations (On-site)
£29,016 per year
Are you a compassionate, organised and motivated leader who wants to have a lasting impact in your community?
Posted 1 day ago
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Page 1 of 5
Runcorn, Borough of Halton (On-site)
Saint Helens, Merseyside
Warrington, Warrington
Widnes, Borough of Halton
£29,016 per year
Full-time
Permanent
Job description

Age UK Mid Mersey is looking for a passionate Service Manager to lead and develop our Information, Advice and Living Well Offer – a vital support system that helps older people across St Helens, Halton, Knowsley and Warrington to live independently, confidently, and with dignity.

This is your chance to oversee and shape a flagship service that integrates Information & Advice, casework, digital inclusion, and social connection activities, helping thousands of older people navigate challenges from fuel poverty to social isolation.

What you’ll do:

  • Manage and grow our Living Well offer, ensuring quality delivery of advice, signposting, and practical support.
  • Lead a dedicated team of staff and volunteers across multiple locations, embedding a holistic, person-centred approach.
  • Drive service quality in line with Age UK’s standards and the Advice Quality Standard.
  • Build partnerships across statutory and voluntary sectors, shaping services that respond to local needs.
  • Champion innovation and continuous improvement, ensuring older people get the right support, at the right time.

What we’re looking for:

  • Proven experience in managing advice services or
  • Demonstrable experience as a senior advisor with supervisory responsibilities
  • Strong leadership skills and ability to support geographically dispersed teams.
  • Knowledge of the health, social care, and welfare rights landscape.
  • A confident communicator with excellent organisational and problem-solving skills.
  • Commitment to equality, dignity, and independence in later life.
  • Ability to travel independently across the Mid Mersey region.

Why Age UK Mid Mersey?

  • Be part of a well-respected charity with a strong local presence and national backing.
  • Work in a role that brings positive change to vulnerable older people every day.
  • Benefit from supportive management, development opportunities, and a collaborative team culture.
  • Help shape a service that’s responsive, inclusive, and life-changing.

Join us and be the difference. Apply today to help build a stronger, kinder, more connected future for older people in Mid Mersey.

Application Process: 

  • Visit our website to complete the Age UK Mid Mersey Employee Application form, via link above.
  • Detail how your skills and experience meet the Job Description and Person Specification.
  • If you need support to apply in an alternative format, please contact us.

Important Notes:

  • We use anonymous shortlisting to support equity, diversity and inclusion.  Your personal details will be excluded prior to shortlisting. 
  • Please provide your full work history, including explanations for any gaps.
  • If offered the post, we will require two employment references, including your current or most recent employer.
  • The post is subject to an Enhanced DBS Certificate.
  • Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with.

Closing Date: 23:59 on 28th August 2025

Interview Dates: Interviews will be held 3rd & 4th September 2025

Application resources
Posted by
Age UK Mid Mersey View profile Organisation type Registered Charity Company size 21 - 50

Age UK Mid Mersey exists to promote improved quality of life and empowerment for people aged 50+ and their carers.

Staff pic.pngVol pic.png
Posted on: 11 August 2025
Closing date: 29 August 2025 at 00:00
Tags: Advice / Information, Volunteering Management, Customer Service, Digital, Partnerships, Wellbeing

The client requests no contact from agencies or media sales.