Contract manager jobs in wimbledon chase, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We have an exciting opportunity for an Advocate to join our team covering Merton. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. For work with our children and young people in borough, there will be other settings to visit.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or Children and young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.
Benefits
· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
· 5% employer pension & minimum 3% employee contribution
· Salary sacrifices pension scheme
· Separate Life Assurance Cover (equivalent of two times your annual salary)
· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
· 24/7 Employee Assistance programme
· Access to remote counselling service
· Paid Disability Leave
· Paid compassionate Leave
· Home Working Allowance
Support with continuous professional development
· Access to Clifton Strengths Coaching for development
· Personal Development Plans
How are staff supported to work remotely?
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please visit our website.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Closing date for applications; Midnight Sunday 12 October 2025
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Want to know more about VoiceAbility and the role?
Please visit our website
NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Children and Young People’s Clinical Practitioner £41,000 - £44,380 dependent on experience. 17.5 hours a week Job share role, Minimum 2 days a week in the office
Rape Crisis South London is looking for a skilled and experienced professional who is passionate about improving the mental health and wellbeing of children and young people.
This is an exciting opportunity to lead on the delivery of the South West London (SWL) Child Sexual Abuse Early Emotional Support Service for the CYP service. Working closely with the NHS and Schools you will manage a small specialist counselling team ensuring high-quality, trauma informed support for our young people who have experienced sexual violence. It is essential that you have a good working knowledge of Safeguarding legislation for children and adults, as well as child development.
You will have excellent communication and organisational skills and an ability to develop partnerships with schools, families, funders and other key stakeholders. You will hold a relevant professional qualification in counselling or psychotherapy and be registered with the BACP/UKCP or equivalent. You will have significant experience of working therapeutically with children and young people, ideally in the contexts of trauma or abuse.
Responsible to the Clinical Lead for CYP you will also provide additional support in the management and allocation of referrals, as well as provide additional support and advice as required to the wider CYP Service.
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.
Closing date: 25th July 2025
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to submit your application as soon as possible to avoid disappointment,
Please submit your application in PDF format.
Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.
About the Role
As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:
- Carry out family needs assessments and co-develop personalised support plans with families.
- Build strong local relationships with health, education, and community services to ensure families can access the help they need.
- Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
- Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
- Work collaboratively with the Kentown team, sharing learning and best practice across regions.
- This is a home-based role with travel across Lancashire, Cumbria, and Manchester.
About You
We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:
- Experience working directly with children, young people, or families with complex needs.
- Strong communication and relationship-building skills with families and professionals.
- The ability to assess needs, coordinate support, and signpost families to the right services.
- Confidence in collecting feedback and supporting events or activities for families.
- A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
- A full driving licence and willingness to travel are essential.
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care





The client requests no contact from agencies or media sales.
A leading cancer charity is seeking a Financial Accountant to join them for a 9 -12 month fixed-term contract. This well-known charity plays a vital role in funding cancer research, providing support for patients across a range of programme areas as well as leading in campaigning and advocacy work
The role will support the organisation undertake effective financial reporting and systems change work, with key duties being as follows:
- Undertaking month end reporting including balance sheet reconciliations and reviews
- Ensure compliance with financial reporting in relation to audit requirements
- Act as a key point of contact for financial reporting queries
- Oversee financial transactions processes including implementing relevant financial controls
- Play a supporting role in implementing a new finance system including advising on the design of financial reports and relevant controls and processes
About You
- Qualified accountant (CCAB or equivalent) or finalist level.
- Applicants from all sectors are welcome (including those from accountancy practice), though an interest in working for the charity sector is a must.
- Strong technical finance knowledge, particularly around financial reporting and / or finance systems work.
What’s in it for you?
- Candidates requiring different ways of working are encouraged to apply: this role can be offered on a full-time basis though part-time or condensed working patterns will be considered.
- Hybrid working with 1 day per week in the office (more days available if wanted)
- Working as part of a helpful and collaborative finance team during a period of investment and transformation for the team.
For more information about the role, please contact Holly Arrowsmith at Ivy Rock Partners.
Salary: £53,000 - £55,000
Contract: Full time - Maternity cover (13 months)
Location: Home-based - must be based in the UK
Closing date: 1st October
Benefits: Flexible working, supportive leadership, opportunity to shape strategy, and lead a growing team
We have a great opportunity for a Head of High Value Fundraising to join a fantastic health charity, reporting to the Director of Fundraising. This is an exciting chance to lead a high-performing team at a time of record investment and strategic growth. With income set to double compared to three years ago, this role offers the opportunity to shape direction, secure transformational gifts, and work closely with senior leadership.
As part of this role, you will lead a team of 10, personally cultivate six-figure gifts across a mixed portfolio of corporates, trusts and major donors, and collaborate across the organisation to develop compelling donor propositions.
To be successful as the Head of High Value Fundraising, you will need:
• Extensive experience in corporate partnerships and high-value fundraising
• Proven track record of securing six-figure gifts and managing seven-figure budgets
• Strong leadership, relationship management, and strategic planning skills
If you would like to have an informal discussion, please call Heather and quote reference 2705HB
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment to diversity on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thrombosis UK is a small charity with big ambitions. We are the charity in the UK committed to saving lives and improving the quality of life for those affected by blood clots.
Key Responsibilities:
- To be the first point of contact for those requiring support, information and signposting with regards to VTE
- Answering enquiries across all channels (including those via the chat on our Facebook pages and “Let’s Talk Clots” app) in a supportive and timely manner
- Building and maintaining strong relationships with a range of stakeholders including patients, carers, and medical professionals
- Facilitating online meetings and focus groups between those with lived experience of VTE and selected research partners
- Accurately recording contact information on a central database
- Contributing to the development/updating of TUK’s information materials, to reflect current guidelines and medical advances
- Ensure accessibility of patient information materials
- Providing support at TUK events, and wider initiatives such as National Thrombosis Week and World Thrombosis Day
- Contributing to the development of TUK’s community engagement activities
- Preparing a monthly overview of community engagement for the CEO
The client requests no contact from agencies or media sales.
Rivers Project Officer
Reference: RPO25
Location: Colne Valley Park Visitor Centre, Denham, Nr. Uxbridge
Contract: Permanent
Salary: £28,000, rising to £29,500 upon successful completion of probation period
Hours: 37.5 hours per week
We are looking for an enthusiastic Rivers Project Officer to deliver a variety of river enhancement, monitoring and citizen science-based community engagement across the Colne Catchment.
Summary of role: This is an exciting opportunity for someone who’s passionate about healthy rivers, skilled in ecological monitoring, and keen to bring people together to care for their local environment. The Rivers Project Officer will deliver river enhancement monitoring, and community engagement initiatives across the Colne Catchment — a landscape that stretches from internationally rare chalk rivers to the gravel pits and reservoirs of the Colne Valley Regional Park. This unique catchment supports remarkable wildlife, offers diverse recreational opportunities, and plays a vital role in public water supply.
Key responsibilities include:
- Gathering and analysing environmental data to inform action and solve catchment challenges.
- Monitoring water quality, riverfly populations, and physical habitats.
- Organising citizen science and hands-on conservation activities with local communities.
- Inspiring awareness, stewardship, and practical enhancement of local watercourses.
Our office in the middle of a country park right next to a chalk stream is a special place to work!
Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Closing date for applications: Thursday 2nd October
Interview dates:
1st Stage – Wednesday 8th October
2nd Stage – Tuesday 14th October
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
No agencies please.
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The LifeSkills Support Worker (Virtual) will provide online support to individuals who are further away from employment, education or training by using a strengths based approach as part of the LifeSkills Intensive Programme.
This is a new role and it is planned that referrals will be received directly from Tier 3 FamilyLine services (counselling and befriending services).
The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the wider LifeSkills teams (Intensive and Open).
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
Working within a unique and innovative team -YCSMAS (Youth Counselling, Substance Misuse and Alcohol Service) working within Young Islington, an outstanding local Authority you will be working alongside Targeted Youth Support, Islington Youth Justice Service and I-CAN (formerly Islington Gangs Team) to provide substance Misuse support, education sessions, staff/parent/carers training and outreach services for young people aged 12yrs - 21yrs.
YCSMAS is an integrated team providing mental health support from the TYS Youth Counselling Service and substance misuse support/education from the Islington Young people's Drug and Alcohol Service (IYPDAS) to over 200 young people per year.
This role will involve:
· Managing IYPDAS duty, referrals and allocations
· Managing three IYPDAS team members Leading on outreach and partnership work
· Liaising with stakeholders and commissioners
· Developing and promoting the service
· Holding a small case load.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As one of our team of Infrastructure Engineers you’ll possess in-depth knowledge of implementation to review and maintain the organisation’s technology infrastructure, interfacing closely with the business to understand and support their needs.
You’ll provide technical expertise to build, deliver and improve solutions required to enhance business function, information security and infrastructure you’ll proactively monitor the health of the supported infrastructure, and ensure all components are regularly patched, maintained, and work reliably to meet the needs of the organisation. Partaking and leading activities to continually improve service effectiveness you'll ensure security is maintained at the highest standards achievable.
Working arrangements
Please note this is a fixed term contract for 18 months, covering an internal secondment.
This is a hybrid role, where your work will be split between your home and 1 day per week, on average, at our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
You’ll have strong technical knowledge and practical experience of the following:
- Microsoft on-prem and cloud stack (AD/AzureAD, Server/Client OSes, Exchange Hybrid, M365, Intune)
- Microsoft Azure cloud services, including Azure Networking, RBAC/IAM and Storage
- Microsoft Security stack tools (Defender, Security and Compliance, Purview)
- Virtualisation Technologies (VMWare)
- Networking Technologies (LAN/WLAN, WAN/MPLS)
- Storage Management (physical SAN and software-defined)
With practical experience of securing and hardening platforms, as well as experience of using vulnerability management systems, you’ll also have exposure to SIEM/XDR/MDR systems and knowledge and practical experience of Service Management tools (Manage Engine).
You’ll have significant experience of implementing and supporting Infrastructure technology solutions, as well as practical experience of Security stack systems including but not exclusively vulnerability management. With experience of working in an IT Operations/Service Environment, you’ll have experience in implementing and supporting Azure-based infrastructure solutions, ensuring robust and scalable deployments.
You’ll also have the following skills and knowledge:
- Strong attention to detail.
- Experience of working in an IT security focused role.
- Experience of supporting or implementing retail technology.
- Ability to communicate effectively, both in writing and verbally.
- Excellent analytical and problem-solving abilities, to identify and fix issues.
- Ability to triage and diagnose end user issues efficiently.
- Ability to remain calm under pressure and focused on tasks.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be a short one-way video interview; successful candidates will then be invited to attend an interview via MS Teams, with final stage interview held at our London offices.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us
Our vision is a world free from the fear of heart and circulatory diseases.

This growing and powerful charity is ambitious and committed to supporting young people affected by violence and their families. As their new Finance Officer, you’ll play a key role in making sure every penny is managed with precision, transparency and purpose, helping them make a bigger impact in the communities we serve.
About the role
Location: South East London, a short walk from Peckham Rye station (with some flexible working)
Salary: £26,000 – £30,000 per annum, depending on experience
Contract: Temporary (strong possibility of a temporary to permanent transfer)
Hours: 35 hours per week
You’ll be the go-to person for all things finance, working closely with the Director of Finance and Operations. From processing day-to-day transactions to supporting annual audits, you’ll ensure their financial systems run smoothly and in line with best practice for charities. Your role will involve:
- Processing accounts payable and receivable with accuracy and timeliness.
- Preparing monthly management accounts and variance analysis.
- Managing staff expenses and ensuring policy compliance.
- Assisting with budgets, forecasts, VAT returns, Gift Aid claims and payroll.
- Reconciling bank accounts and ensuring financial records are audit-ready.
- Tracking restricted and unrestricted funding streams to meet donor reporting requirements.
About you
You’ll bring at least two years’ experience in a financial role (ideally within a charity) and a working knowledge of VAT, Gift Aid and managing diverse funding streams. You’ll have:
- Great attention to detail and the ability to meet deadlines.
- Confidence with Excel and ideally Xero.
- A knack for explaining financial matters clearly to non-finance colleagues.
- A proactive, problem-solving mindset and a collaborative approach.
An AAT qualification (or equivalent) would be great, but what really matters is your ability to keep the finances watertight while sharing their passion for the mission.
Why join us?
- Flexible working arrangements to support work–life balance.
- The chance to be part of a passionate, close-knit team.
- Work that directly contributes to safer, stronger communities.
- Opportunities for ongoing professional development.
If you’re looking for a finance role where your skills directly help to change lives, this is your opportunity.
To apply for the position of Finance Officer through TPP Recruitment please send your CV.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Supporter Care Officer – Temp (2–4 months)
£26,500 - £28,500
Full-time Office-based (5 days/week) London
Do you have a passion for delivering exceptional supporter experiences? We’re working with a fantastic charity to recruit a Supporter Care Officer for a 2–4 month temporary contract, based full-time in their London office.
This is a brilliant opportunity to join a warm and collaborative team, supporting the charity’s vital work by ensuring every supporter, volunteer, and member of the public receives outstanding service.
You’ll be the friendly voice and helpful hand behind donation processing, supporter communications, and general office administration.
Key responsibilities include:
- Providing excellent customer service via phone, email, and post
- Processing donations and managing Gift Aid records
- Maintaining accurate supporter data in the CRM
You’ll be a great fit if you:
- Have experience in supporter care
- Are confident using databases (ideally Dynamics or RE) and handling sensitive data
- Have strong communication skills and attention to detail
- Thrive in a busy, team-oriented environment
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
To discuss this vacancy, please call Ashby and quote reference 2699AJ
Salary: £33,044 increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 at the end of the first year
Contract: Permanent, Full-time
Location: London/Hybrid with flexibility to work remotely
Closing date: Monday 8th September
We’re working on a brilliant Senior Individual Giving Officer - Development role working for a fantastic health charity that fund life-changing research, provide practical resources, and offer emotional support.
This exciting opportunity sits within the Development function of the Individual Giving team, focusing on supporter retention and income generation through engaging direct marketing campaigns. You’ll lead on the planning, coordination and delivery of campaigns across cash, gaming (lottery and raffle), and regular giving channels.
To be successful in this role, you will need:
- Experience delivering or supporting in the delivery of direct marketing campaigns.
- Strong organisational and workload management skills, with experience in campaign planning and stakeholder communications.
- Excellent written and verbal communication skills with the ability to communicate effectively with a wide variety of audiences.
If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected]
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Job Title: Peripatetic IDVA
Service/Division: Domestic Abuse Services
Reporting to: Mobilisation and Implementation Manager
Direct reports: None
Salary: £26,000 - £32,000 per annum
Hours: 35 hours (1-2 days per week working from home depending on placement)
Location: Various locations across London; including some time spent in Hammersmith
Contract Type: Permanent
This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Advance is committed to equality and diversity and strongly encourages applications from women with diverse backgrounds, including those with disabilities, BAME and LBT communities.
Job Summary
Advance delivers nationally accredited, high quality domestic abuse services across London. Advance's domestic abuse services are community based and include local authority commissioned advocacy services, co-located projects in a range of settings such as housing and children’s social care, and specialist projects for victim/survivors with different intersecting needs including children and young people.
As a Peripatetic Independent Domestic Violence Advocate (IDVA), you will provide front line support across Advance’s domestic abuse services, covering vacancies across teams to ensure service delivery remains effective and consistent. You will cover a range of roles all involving advocacy and support of people experiencing domestic abuse; some roles may also involve co-locating with partner agencies, delivering training or undertaking triage and assessment work. Your office location and pattern of work will change depending on your placement however all roles offer the opportunity for some hybrid working.
This role is an excellent opportunity to develop skills, knowledge and experience in a range of settings and would suit someone who is passionate about advocating for victim/survivors of domestic abuse. You will thrive in fast-paced environments and enjoy the diversity of working across a range of roles within different teams. An excellent understanding of domestic violence and its effects on women and children is essential, alongside some past experience working directly with victim/survivors of domestic abuse.
About You
To be successful as the Peripatetic IDVA you will need the below experience and skills:
You will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge of safeguarding and legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Thursday 11th September 2025*
· Interviews are taking place w/c 22nd September
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
· An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
· Additional days off to celebrate International Women’s Day, and for religious observance and moving home
· Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
· Pension scheme
· Enhanced maternity/adoption provision
· Access to our Employee Assistance Programme
· Employee eye-care scheme
· Clinical supervision for front line staff and first line management roles
· Refer a Friend Scheme - £250 for each referral who passes probation
· Organisation wide away days
· Thorough induction and training
· Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
We are looking to recruit a Retail Assistant to join our team based at our London site. You will join us on a part-time basis working 988 hours per year on an annualised contract for a fixed term period of 1 year. In return, you will receive a salary of £13,685.93 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
Purpose of the Retail Assistant role:
We are looking to recruit a retail assistant.
You will be part of a customer focused team working across both the museum’s retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.
Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.
Key responsibilities of our Retail Assistant include:
- Providing high standards of customer care through pro-active and re-active engagement with visitors
- Operating commercial experiences, and associated tills
- Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
- Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
- Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
- Operating flexibly across a range of customer care roles
- Accurately cash-up and reconcile tills/EPOS system as required
- Utilising all visitor interactions as an opportunity to promote additional income generation.
What we are looking for in our Retail Assistant:
- Is respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others’ viewpoints and acting in a professional and fair manner.
- Uses knowledge and experience to deal effectively with problems and make appropriate decisions.
- Willingness and ability to hold a First Aid qualification.
- Proactively and positively contributes to the work of the whole team in a way that leads to the successful delivery of individuals and/or team targets, objectives and activities
- Understands the need for flexibility in role activities and respond accordingly
- Displays a thorough understanding of their role requirements and demonstrate the skills necessary to carry out the role effectively
- Demonstrable experience in customer-focused environment
Closing Date: 9th September 2025
Interviews will take place on: 24th September 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!