Coordinator Jobs in Camden, Greater London
This is a key new role in the Grants, Community and Corporate Partnerships Unit to help maximise corporate and community partnership opportunities and help scale up this growing income stream for future years. This locally based role will support current partnerships (including golf clubs, churches, schools and local corporates) as well as scoping new opportunities across Surrey. Representing Eikon in person at events, meetings, exhibitions as well event coordination are important components of this the role. We are a diverse, highly experienced team who share a passion to support the wellbeing and mental health of young people across Surrey.
Responsibilities
1. Account Management
- Day to day/ support account management of select corporate and community partnerships. This will be agreed with their manager per partnership (who will retain leadership), but could include:
- General stewardship including thanking and recording information on our CRM database (Donorfy) and shared drives.
- Representing the unit at local level events and/ or delivering marketing materials to community partners.
- Regular communication including calls, meetings and sharing reports, presentations and other updates
- Being key relationship holder for select local corporate partnerships and community groups such as primary schools, churches, supermarkets, amateur sports clubs
- Database admin including checking opportunity pipelines and reporting requirements
- Supporting individuals from companies or community groups to fundraise for us
2. Income generation
- Mapping (desktop research) of corporate and community opportunities across Surrey to support unit’s business development plans
- Management of a pipeline of golf clubs, making timely approaches to help the unit secure new captains’ charities
- Support role on larger corporate and community partnership pitches.
3. Event support
- Event management and/ or support for events across the unit.
- Represent Eikon at local external events such as conferences, expos, fetes and fairs.
- Actively seeking prize donations for auctions, raffles and events
- Attending community led fundraising events such as quizzes or mufti days run by corporate & community organisations.
4. Marketing, Communications and relationships
- Support and liaise with the Marketing and Communications team to deliver relevant and effective content and materials as well as maximising social media opportunities for corporate and community groups
- Coordinate bespoke mass communications to corporate and community groups e.g. appeals, reports and updates.
5. Strategy
- Contribute to Development Team strategies, annual plans and budgets
6. Staff management
- Take part in regular supervision and team meetings.
- No line management requirement
7. Quality and standards
- Ensure all staff and volunteers understand and deliver within Eikon’s safeguarding policies and practices when taking part in fundraising activities.
- Ensure all activities follow the relevant Fundraising Codes of Practice and Eikon’s Ethical Fundraising Policy.
- Prepare relevant Partnership Agreements and Commercial Participator Agreements.
- Carry out risk assessments for all activities for which you are responsible.
- Carry out required due diligence on new corporate opportunities and ensure the company’s values do not conflict with the values or ethical policy of the charity.
8. Finance and resources.
- Operate within organisational approved budgets, policies and procedures.
9. Other responsibilities
- Keep abreast of sector trends and opportunities.
The client requests no contact from agencies or media sales.
The British Asian Trust is one of the most exciting and innovative charities working in South Asia. They were founded in 2007 by His Majesty King Charles III and a group of British Asian business leaders to tackle widespread poverty, inequality and injustice in South Asia. In recent years they have experienced substantial growth, with income increasing from £1m to £22m.
An estimated 172 million children in India are considered ‘at-risk’ from various forms of harm and exploitation. Children are made vulnerable by a complex network of interconnecting factors such as high levels of poverty, gender inequality, unsafe migration, cultural norms and poor implementation of schemes and laws. The Child Opportunity Fund’s goal is to create more safe spaces to ensure that millions of children can live their lives to the fullest potential. To achieve this, they are aiming to raise $25m which will be matched by the Children’s Investment Fund Foundation, totalling a $50m fund.
We are looking for an exceptional philanthropic fundraising leader, with experience of leading an appeal and first-hand programme management skills, to undertake a one year maternity cover as the Interim Head of Child Opportunity Appeal. The postholder will be responsible for overseeing the appeal, working collaboratively with the team to reach their significant fundraising targets across HNWIs, trusts, institutional funders and corporate partners.
This is an incredible opportunity to join a dynamic team that is creating a lasting impact that will enable future generations to not only survive, but also thrive.
About the role
As Interim Head of Child Opportunity Appeal, you will:
- accelerate and coordinate fundraising for the Child Opportunity Appeal across a diversified range of high value income streams in the UK, India, Dubai and globally;
- drive and implement the fundraising strategy, ensuring KPIs are monitored and met;
- coordinate internal working groups as well as external senior volunteers to ensure a consistent and aligned approach to fundraising and new donor engagement;
- produce effective prospect research and robust donor pipelines to secure major donations at the 6 and 7-figure level from HNWIs, corporates, trusts, foundations and institutional funders;
- ensure all donors and partners receive first-class stewardship and relationship management, working closely with in-country, programmes and communications colleagues to produce compelling proposals, reports and updates;
- support the CEO to manage the partnership with the Children’s Investment Fund Foundation;
- develop and deliver strong engagement opportunities and leverage cultivation event and project visit opportunities;
- contribute to financial planning and reporting, and develop processes and systems for effective fundraising and stewardship.
About you
Ideal skills and experience:
- Demonstrable experience of operating in a senior philanthropic leadership role with a strategic mindset and high levels of ambition
- Exceptional project/programme management skills
- Experience of running a significant philanthropic appeal/campaign, or playing a senior role in the delivery of a large project in a complex organisation
- Experience of implementing a fundraising strategy and successfully meeting KPIs and targets
- Strong track record in securing high value gifts from warm and cold donors and partners, including demonstrable ability to independently manage the fundraising process from research/identification to closing the ask
- Exceptional communication and networking skills with the confidence to engage stakeholders of all levels (SMT, Trustees, senior volunteers, donors, partners and colleagues)
- Strong team leadership skills with a supportive and motivating approach to rally colleagues across the organisation to deliver on the Appeal
- Ability to be both strategic and operational
- Ambitious, a natural-analyser, trustworthy, calm and proactive
Employee benefits
- 25 days annual leave (pro rata) plus bank holidays and 3 days between Christmas and New Years
- 5% employer contribution pension
- Cycle to work scheme
- Access to a well being platform
Expert recruitment for fundraisers and charities.
Befriending Scheme Coordinator
Part-time, 21 hours per week
£13,152 per annum (£21,921 FTE)
We have an exciting part time opportunity to join our Befriending Service which aims to ease loneliness and isolation of older people across Dacorum.
You will be responsible for coordinating our volunteers who either provide companionship through home visits or friendly telephone chats. You will also help to promote volunteering throughout Dacorum.
This rewarding position offers flexibility and autonomy in the way that you work.
It requires someone with excellent communication and organisation skills.
As you will be required to travel throughout the Dacorum area, a full driving licence with daily use of a car is essential.
Main purpose of Role
The purpose of the role is to coordinate the Befriending Service by carefully matching volunteers to visit an older lonely, isolated person in their own home to provide friendship and company.
Key Responsibilities
- Receive and record referrals for the befriending scheme from a variety of health and social care professionals, voluntary organisations, or family and friends
- Make contact with potential clients by undertaking initial telephone assessments and carrying out initial assessment visits, taking time to understand the needs of the clients and to assess suitability for the befriending scheme
- Actively recruit volunteers for both the visiting service. This will include interviewing potential volunteers and completion of DBS and references checks
- Provide individual inductions for all new volunteers recruited within the locality, ensuring that volunteers are appropriately trained to carry out their befriending role
- Carefully match volunteers with a client to ensure compatibility, and personally introduce visiting volunteers to clients
- Maintain regular contact with volunteers and clients to offer ongoing support and advice
- Manage and organise own administration work, ensuring that it is accurate and meets quality targets
- Complete and record monitoring forms
- Respect the confidentiality and dignity of clients and their rights to make their own decision
- Promote volunteering throughout the district by using a variety of media, attending public events and generally raising the profile of Age UK Hertfordshire
- Maintain the database, keeping up to date and accurate records
- Attend all training and meetings as requested by the Service Manager
- Work within AUKH policies and procedures and keep up to date with legislation for volunteer based projects.
In order to be successful you must be able to demonstrate the following skills and experience:
Essential
- Proven IT skills including MS Office and Outlook to an intermediate level as well as database management experience
- Excellent communication skills, both written and verbal together with the ability to tailor your communication style to your audience
- The ability to work both as part of a team as well as independently
- Excellent organisational skills where you are able to priorities tasks in order to meet deadlines and/or expectations
- A positive, helpful, conscientious work ethic
- Full UK driving licence and own car
- The ability to be flexible in working hours from time to time
Desirable
- Experience of dealing with either volunteers and /or the elderly/vulnerable. This could have been gained from a previous role or a personal situation
- Experience of when you have had to assess clients needs in a sensitive manner
- Knowledge of the local area
We offer
Training and development, travel expenses and a contributory pension scheme
TO APPLY
Submit your CV and a covering letter telling us how you meet the requirements of the role by the closing date of noon, Monday 13May 2024.
Interviews are scheduled to be held on Thursday 16 May and/or Friday 17 May 2024.
Take a look at Age UK Hertfordshire's website Work For Us for further information
Email your CV together with a covering letter telling us how you meet the person specification to us by the closing date of noon, Monday 13 May 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our close partner is providing financial services guidance to a number of large development agencies & institutions around the world proving grants to NGOs. The International Development team works closely with these global clients – such as UNICEF, The World Bank and the Gates Foundation ensuring their funds are managed approrpiately maximising the effectiveness of crucial development projects.
The Project Coordinator has to assist in providing project coordination for the full life cycle of any assignment offered to our clients; from the proposal process, contract management with the client, assignment planning, through to assisting with the report writing, and ultimately billing the client.
Contract Responsibilities
·Assist with proposal and tender submission, including preparing project budgets and schedules, liaising with prospective staff and ensuring all proposals are submitted within the respective deadlines
·Ensure that contracts are as per the issued proposals, that all terms agreed are in the organisations’ best interests and support the Managers/Partners in any contract administration required
·Plan the fieldwork of the project, including agreeing dates with the beneficiary, liaising with internal and external staff to ensure they can perform the required service on the agreed dates and that all parties have the necessary information to ensure the project fieldwork runs smoothly
·Draw up contracts between our organisation and any subcontracted firm
·Monitor and track project progress and on our ‘Control Schedule’ to ensure all stakeholders are kept up to date with any project developments and that deadlines are met
·Act as the point of contact for all stakeholders (including the client, the beneficiary, internal/external teams and management)
·Assist the manager in finalising of reports & deliver final product to client
·Monitor internal staff working hours & expenses incurred, to ensure project budgets are adhered to
·Check and process external suppliers’ invoices, making sure all days worked and expenses incurred are within the agreed budget, liaising with finance as and when issues arise
·Assist in client billing, ensuring that all bills issued are as per the contractual terms between the firm and the client, that all costs are accounted for, and that bills are paid by the client in a timely manner
·Create and maintain comprehensive project documentation for future use, ensuring that all projects are properly logged and can be used in future proposals/tenders
·Carry out required client onboarding procedures and compliance checks
·General: translate documents, maintain filing system of documentation by client and by assignment, assist with training new project coordinators, archive files when necessar
The Project Coordinator takes responsibility for specific clients and works closely with the respective Project Managers, Manager and Partner.
This is an amazing career opportunity for someone that want to work for a successful internationally focussed and diverse organisation truly making a difference in the world!
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: FM & Governance Coordinator
Location: London (on site)
Working Hours: Full Time, 36 hours per week
Contract Type: FTC until December 2024
Salary: £27,000 per annum
About Us
Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.
About the role
As Facilities & Governance Coordinator you will act as a first point of contact in our London office, and work in collaboration with the Governance team across their full range of activities, and consult regularly with the rest of the organisation, Trustees and Members. You will be responsible for coordinating meetings and services across the Institute and providing effective and efficient administrative support across the team.
Key responsibilities will include:
- Providing a professional and welcoming service to all internal and external visitors to the office.
- Managing all office signage (to include door and reception screens), ensuring these are accurate and up to date at all times.
- Managing diaries for all office meeting rooms, co-ordinating necessary arrangements for internal and external meetings, to ensure efficient and appropriate use of the meeting space available in line with office guidelines.
- Maintaining day-to-day contact with Building Management, reporting any issues as required and overseeing their resolution.
- Providing ongoing day-to-day management of all office suppliers and service contracts, including but not limited to preferred suppliers for facilities maintenance. Ensuring strong relationships are maintained and the performance of all suppliers is to an acceptable level, escalating issues where appropriate.
- Provide administration support for the Governance team including but not limited to making and communicating all necessary travel and accommodations arrangements, preparing meeting packs and dissemination as required and supporting all meeting set-up requirements e.g. technology, room set up and refreshments.
- Acting as the main point of contact for CMYA applicants once in the judging process, coordinating their application from entry through to completion of the interview process, ensuring a consistent, high-quality experience is delivered throughout.
- Being a first aider and fire Marshall for the Office.
- Taking day-to-day responsibility for the health and safety procedures for the London office.
About You
The ideal candidate will have/ be:
- Excellent communication skills
- Strong organisation skills with the ability to remain calm under pressure, manage a busy workload and prioritise accordingly.
- Ability to communicate with potential and current members with varying levels of seniority.
- Excellent administration skills, including drafting reports, managing complex programmes and projects administration and logistic planning.
- Demonstrative experience in a customer-facing senior administrative role, with the ability to always provide the highest level of customer service.
- Ability to work on their own as well as part of a team.
- Strong computer skills.
Benefits
- Competitive salary
- Generous Holidays
- Additional birthday day off
- Pension contribution
- Employee Assistance Programme
- Private Medical Insurance
- Life Assurance
- Learning and Development
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a difference
This is an exciting opportunity to join our new service supporting Unpaid Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs.
The team works with unpaid Adult Carers, Young Adult Carers and Young Carers, completing statutory and holistic assessments to understand people’s individual circumstances and level of need. You will carry out home visits and community meetings, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals.
You’ll build on your local knowledge to signpost and facilitate access for Unpaid Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Unpaid Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.
Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. Experience of working in mental health or dementia services would be an advantage.
You should be an excellent communicator and able to motivate and empower others. This is a full-time role.
Don’t wait. Apply today!
We offer our employees:
- Inclusive values-based environment
- Competitive remuneration package
- Workplace pension scheme
- Generous 31 days annual leave entitlement plus bank holidays
- Opportunities for hybrid working
- Benenden Health Care
- Death in Service Benefit
- Cycle to Work Scheme
- Employee Supported Volunteering scheme
- Development opportunities
- and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
Coproduction & Activities Coordinator
Full time (35 hours per week) – Permanent - £42,588 pa
As lead for coproduction across our Care & Supported Housing Department, the post holder will have a firm understanding of the breadth of strengths and skills of the people using our services, while also having an awareness of the operational requirements of the department. Maximising opportunities to work together, improving communication and fully embracing the experiences of all the people we support so that we continue to improve services, enhance support and offer solutions and services that are truly coproduced.
The role, will lead Hightown's coproduction group 'VoiceBox', overseeing all coproduction activities, seeking new coproduction opportunities, recording successes, outcomes and monitoring activities all in accordance with Hightown's coproduction strategy. Performance will be reported to Hightown's Board.
Additionally the post holder will also encourage, promote, and celebrate the wide range of activities carried out by our diverse services. This role will look to identify, highlight and promote the activities already being undertaken as well as seek new opportunities, funding, access and awareness of an increased range of activities for all the people we support to further enhance their lives and better their outcomes. They will encourage services to broaden their range of activities and oversee the introduction of an activities database.
We're looking for someone
- With experience of promoting and implementing coproduction and coproduced activities with proven success of building relationships and effective partnerships
- With experience of working with vulnerable young people and/or adults from diverse backgrounds and/or complex needs using a variety of methods to engage groups in different ways.With the skills to coordinate Expert by Experience activities including delegating responsibilities.Who is strategic and creative; they will also be pragmatic and able to put vision into clear practice through competent project management approaches.
- With the ability to support people who use our services to promote their views and opinions, respecting and appreciating their lived experiences.
- With practical experience of planning appropriate, stimulating activities and opportunities for people with a range of abilities enhancing skills and experiences while positively managing risk
- Who has a good understanding of confidentiality, data protection and professional boundaries
- Who has a thorough understanding of and a commitment to equality, diversity, and inclusion as well as anti-discriminatory practice.
- We welcome applications from people with relevant lived experience
- Is flexible as occasional evenings or weekend working may be required
Benefits:
We offer a range of benefits which include:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- £42,588 pa for a 35 hour a week contract (occasional evenings or weekend working may be required)
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance (Dependant on start date and contract length)
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding services
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym
Closing Date: end of Monday 26th May 2024
Interview Date: Thursday 6th June 2024
We are an Equal Opportunities & Disability Confident Employer.
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The client requests no contact from agencies or media sales.
Summary
As Community Fundraising Coordinator you will be the first point of contact for people fundraising in their community for Diabetes UK. You will be responsible for managing your own supporters, ensuring they receive an excellent experience and raise as much as they can for the charity. You will also work closely with the wider Community Fundraising team, by providing professional, timely and effective fundraising and administrative support.
We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.
Interview date: W/C 27 May 2024
Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.
Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.
Package
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
- 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
You will be the first point of contact for people fundraising in their community for Diabetes UK, from doing a skydive to organising a bake sale. You will ensure they receive an excellent experience from the charity and support them to raise as much as they can and become life-long supporters.
You will also provide administrative support to the wider Community Fundraising team and build effective working relationships to do so in a professional, timely and effective way.
Ideal Candidate
You will have experience in providing excellent customer experience, within a charity or another sector. You will also have strong abilities in managing competing deadlines and organising your time effectively to prioritise your workload. You will also be able to effectively build working relationships with your colleagues in a professional manner, and demonstrate high standards of written and verbal communication.
It is not expected that you will have experience of working in a fundraising team, but transferable skills and a passion to learn!
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role offers an exciting opportunity to grow and develop a Dementia Service that was launched at Age UK Westminster in 2022. Offering a weekly community-based Maintenance Cognitive Stimulation Therapy group that provides a vital contribution to living well with dementia and a monthly Memory Cafe, we are looking for someone with the knowledge, skills, experience and passion to ensure that more residents can benefit from this Service.
Summary of role Age UK Westminster launched its Dementia Service in 2022 supporting older people (aged 50+) living in the City of Westminster who are experiencing memory and cognitive impairment and are experiencing confusion and dementia resulting in severe social isolation. The service also supports those who are caring for people with these issues.
In 2024 the ambition is to grow the reach of the successful monthly ‘Heart of Westminster' Cafe delivered in partnership with the Salvation Army’s Regent Hall and a weekly community-based MCST group and provide expertise to the Befriending team to manage some befriending matches. Demonstrating the value of these community-based activities and ensuring they are supported by a trained and supported volunteer team will contribute to securing continuation funding.
The role will involve close liaison with Westminster’s Memory Service and other community organisations that support older people living with memory loss and dementia.
Key responsibilities
● Co-ordinate the successful running of the monthly ‘Heart of Westminster’ Cafe in the Soho ward of the City of Westminster.
● Co-ordinate the successful running of up to two weekly MCST groups at Marylebone Church in Westminster including the co-ordination and triage of referrals for MCST groups
● Ensure the design and provision of activities and information that will enhance the lives of those attending and their carers. There is a significant resource bank of materials and activities
● Facilitate an environment where acceptance of dementia will bring about positive feelings for anyone affected by it
● Promote the service across Westminster to ensure that all those who would benefit are able to attend. This will include working with other professionals and ensuring that publicity materials are available
● Working with colleagues at Age UK Westminster and other professionals to identify and assess individuals who would benefit from being matched with a trained dementia volunteer. Home-visiting may be required.
● Deliver dementia awareness training to staff and volunteers
● Working with Age UK Westminster’s Volunteer Coordinator grow the volunteer resource
● Provide ongoing support and supervision to the team of Dementia volunteers
● Ensure that all records are kept up to date for the service and be responsible for the implementation of monitoring, evaluation and quality assurance procedures
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.
GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.
In this post you will :
- To supervise the retention calling project staff
- To support with escalations for students experiencing difficulties
- To spot trends in student issues and assist with reporting
We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.
You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.
This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.
Delivery of Outreach
- Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
- Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
- Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
- Support other retention and wellbeing initiatives throughout the year
Supervision
- Support with training and development of student-staff team
- Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
- Undertake 1-1’s with student staff, identifying additional support
Signposting & Monitoring
- Keep accurate records of all calls and student outreach in line with provided data tools
- Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
- Closely monitor for any safety or safeguarding concerns from students, and support with escalations
- Support with the analysis of issues and regular reporting as directed
Personal Learning and Responsibility
- Undertake all training and development as required within the role
- Take responsibility for personal learning and development
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive
- information about individual organisations and/ or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant experience working in a customer or support service-aligned role
- Experience of time management
- Experience of working well within a team to achieve targets
- Experience drafting reports with an eye for detail.
Knowledge
- Clear communication skills, particularly over the phone and by e-mail
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
- Sensitivity and understanding for others, utilising active listening skills
- IT skills at a level that supports logging of data, email, internet, and database.
- Time management and organisational skills.
- Ability to engage with new people and build rapport quickly.
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
- Ability to stay focused and efficient in the face of changing priorities.
Education/Training
- No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required
Essential Personal Attributes and other requirements
- A role model who promotes high standards of ethics, integrity and honesty.
- Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
- Works well in a team with a flexible approach to work.
- An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU
Visa Requirement
Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.
We help students at the University of Greenwich become the best they can be at university and beyond.
The client requests no contact from agencies or media sales.
Coordinator and Administrator
We are hiring for a Ukraine Response Unit Coordinator and Administrator
The charity is an international movement, an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.
Position: VAC0090 Ukraine Response Unit Coordinator and Administrator
Hours: Full-time, 35 hours per week (flexible working available after probation period)
Location: London
Salary: £35k (plus travel to work allowance up to £3,700 per annum)
Contract: Permanent
Benefits: Contributory pension scheme; generous travel to work allowance. 25 days annual leave plus 8 bank holidays per annum. 50% café discount
Closing Date: 16th May 2024
About the Role
In brief, this role involves:
- Coordination and administrative support to the Europe wide Ukraine response
- The responsibilities will include:
- Finance and project administration (project database management).
- Logistic support
- Coordination and networking
- Internal and external communication.
About You
The successful candidate will have:
- Professional degree in project management and project finance.
- At least two years’ experience in a similar position.
- Demonstrable ability to think strategically and highlight areas of future concern and risk.
- Good computer literacy skills with proficiency in use of office software packages and spreadsheets.
- Excellent analytical, planning, and organizational skills.
- Excellent project management skills, with keen attention to detail
- Excellent communication skills
- Cultural sensitivity
- Teamwork
- Fluent in English (speaking/reading/writing)
You must be in sympathy with the aims and objectives of the organisation.
If you are a humanitarian at heart, motivated to work for and with the leader of a global Christian church and charity, we are keen to hear from you.
If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.
Other roles you may have experience with could include Admin, Administrator, Administration, Project Manager, Finance Manager, Coordinator, Project Coordinator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Sanctuary Coordinator and Caseworker
Salary: £26,000 - £30,000
Location: Hammersmith (with travel to other London Services)
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Sanctuary Schemes are multi-agency victim-centred initiatives that aim to enable households at risk of violence to remain safely in their own homes by installing a 'Sanctuary' in the home and through the provision of support to the household. As a Sanctuary Scheme Specialist, you will support the sanctuary service by carrying out comprehensive assessments of service users and their homes and helping providers to ensure safety improvements are made. Joining our fast-paced team and focusing on short-term activities, you will manage a caseload of survivors, ensuring they have access and encouraging their engagement. You will conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out risk management, safety planning and support; and you will identify and refer to services appropriate to their needs.
This is an amazing opportunity for a professional with experience of supporting women at risk of, or who have experienced, domestic violence to take on a challenging, but highly rewarding role where you’ll be able to make a difference to women’s lives on a daily basis. Once you join our team, you’ll discover a collaborative, supportive environment where staff empower each other to perform at their best and deliver the highest quality services to those who need our help. You will have the chance to help women and girls overcome the challenges that they face and lead safe, non-violent, equal lives.
About You:
To be successful you will bring the below experience and skills:
You will be experienced in initiating and managing support activities. You will have the ability to maintain project logs and collating log data. Proven experience in referring safeguarding cases to Social Care and MARAC and the ability to proactively assess the needs and safety of children involved and women at risk and have experience in advising women of their rights and options for seeking help and support from other agencies.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Tuesday 28 May 2024 @23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).
As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges;
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You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress.
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You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families.
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As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families.
Essential requirements:
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Experience of supporting children and families; knowledge and understanding of their needs
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Good interpersonal skills and a positive team player
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Knowledge of safeguarding and the ability to supervise befriending volunteers
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A commitment to anti-discriminatory practice
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Ability to work using your own initiative
If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you!
We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development.
To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm.
HSWKCHF is committed to Equality of Opportunity and Diversity.
An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.
Interviews will be held the week beginning 3rd June in our Westminster office.
The client requests no contact from agencies or media sales.
We’re looking for two self-starting team members who will help coordinate our JUMP befriending project for unaccompanied asylum seekers and refugees.
You’ll be responsible for half of the befriending pairs (currently 28, increasing to 50 in the coming months) and undertake tasks such as working with our partner organisations, managing referrals for young people, recruiting volunteer befrienders, and setting-up and sustaining pairs. This includes leading an initial training day.
You’ll also provide JUMP young people with casework support, help organise our group events and facilitate support from our Hardship Fund.
Main functions
Supporting young people and the JUMP Community
- Managing a caseload of young people; including offering casework support; arranging and attending appointments with the young person where necessary and signposting to available support.
- Helping plan and organise quarterly group events.
- Conducting initial assessments with young people to understand their needs, and once paired with a volunteer, hosting befriending initial meetings.
Supervising and supporting volunteers
- Recruiting, interviewing and onboarding new befrienders, including organising and delivering training.
- Supporting befriending volunteers through regular supervisions, meetings, emails and phone calls, and responding promptly to any safeguarding concerns raised.
- Ensuring that volunteers uphold JUMP’s policies and boundaries for befriending.
Publicising JUMP, and engaging with key stakeholders
- Publicising the project to existing and potential referral agencies, and establishing and maintaining excellent working relationships with them.
- Representing HIAS+JCORE and JUMP in the refugee sector as required, for example at the Refugee and Migrant Children’s Consortium (RMCC) meetings.
Project monitoring, evaluation and record keeping
- Working with experts and the JUMP Project Manager on supporting the project and its evaluation, and keeping accurate records in JUMP’s database.
Other Duties
- Ensuring that JUMP informs our campaigns, communications and education work. As the project develops, there will be opportunities for the post-holder to contribute to and support these areas of our work.
We're looking for candidates who have
- Ability to support, develop rapport and trust with, and motivate both young people and volunteers from a range of backgrounds and ages in challenging circumstances, including the ability to facilitate and engage in cross cultural communication.
- Knowledge of issues facing separated asylum seeking and refugee children and young people, and the rights and entitlements of ‘Looked After’ children and young people.
- Understanding of the current context surrounding immigration, asylum and welfare issues facing children and young people in the UK today.
- Understanding of Child Protection and Vulnerable Adult Safeguarding, and ability to communicate this to volunteers.
- Understanding of youth work principles and methods, including the benefits and challenges of befriending and other participatory methods.
- Ability to network in the refugee sector and develop strong working relationships.
- Ability to work independently and to self-motivate.
- Commitment to HIAS+JCORE values, social justice and antiracism.
- The ability to communicate in languages other than English, in particular Arabic, Spanish and French (desirable)
Experience required
Essential
- A track record of working directly with asylum seeking and refugee children and young people.
- Experience of social work, youth work, or other relevant methods of supporting people in challenging circumstances.
- Experience of training, coordinating and supporting volunteers.
- Experience of juggling commitments and responding to relevant stressful situations.
Desirable
- Educated to at least undergraduate degree level, or equivalent background or experience.
- Working knowledge of Local Authorities’ responsibilities for Looked After Children and Care Leavers.
- Experience of project management including administration, monitoring, evaluation and report writing.
About HIAS+JCORE
HIAS+JCORE is the UK Jewish voice on refugees and racial justice. Our work is driven by the belief that the Jewish community should play an active part in building a society in which refugees are able to live in dignity where the UK is a welcoming place free from racism.
Role details
Salary: £30,000 (pro-rata'd to £18,000)
Hours: 21 hours per week. Flexible working; some evening and weekend work will be required.
Location: Hybrid working between home and our North London office space.
Applicants must be UK based either in London/the South-East or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK.
We warmly encourage and welcome applicants from all backgrounds, and people with any, or no, particular religious faith or beliefs. We particularly encourage applicants from people with lived experience of the asylum system.
Interviews will be held in person in north London in mid-May.
The client requests no contact from agencies or media sales.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.