PAPYRUS is the national UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

HOPELINEUK Advisers - Warrington & Cardiff

We are looking to recruit HOPELINEUK Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINEUK and deliver suicide prevention training online and in community settings across the UK.

To be successful in this role you will have:

• a degree or professional qualification in Health, Nursing, Social Work, Community Work or a related discipline
• previous experience of working in an advisory capacity in suicide prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service

Salary: NJC Scale SCP 24-28 (£28,672- £32,234 per annum) pro- rated for 30 hours - starting SCP 24

Hours: An average of 30 hours per week worked on a 7-day shift system including evening and weekends.

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to HR email address or to HR, PAPYRUS, Unit 2 Bankside, Warrington, WA1 1UP.

Closing dates:

Warrington closes at midnight on 31st October 2021

Cardiff closes at midnight on 7th November 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The charity recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Skylight Merseyside is a thriving and supportive environment.  We work with individuals to give them the skills to end their homelessness.

About the role
As Arts Coordinator, you will lead the arts offer at Crisis Skylight Merseyside. Leading a small team of tutors to deliver exciting and engaging art classes and events which directly support our members to end their homelessness.
 

About you
To be successful in this role you will have or be willing to work towards a teaching qualification in an art specific subject. Crisis is a values-based organisation and we expect our staff to embrace these and the associated behaviours. You will need to be enthusiastic, reliable and willing and able to support and engage in the holistic nature of the service by actively contributing to our events, celebrations and overall approach in ending homelessness.
This is a 1 year fixed term contract

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
- Mandatory pension scheme, with an employer contribution of 8.5%  
- 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How to apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 
Closing date: Wednesday 3rd November 2021 (at 23:59) 
Interviews will be held on Friday 12th November

Accessibility 
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.
 
Registered Charity Numbers: E&W1082947, SC040094

Youth Wellbeing Coordinator 

Liverpool

£28,000 per annum

Hours per week: Full Time, 40 hpw (role will require availability to work evenings/ weekends) 

Employment type: 2 Years Fixed Term (November 2023)

Our client is an ambitious and well-established housing group with deep roots in their three heartlands of Liverpool, St Helens and Warrington.

Their charitable arm is committed in supporting the development of stronger communities; creating connected, independent and sustainable neighbourhoods, through empowering people to achieve their full potential. Dedicated to their staff, families and communities, striving for happy and healthy lives for all. 

The Foundation has distinct programmes to support employment and skills, health and wellbeing, financial and digital inclusion, and young people. They are expanding their programmes and are recruiting across all disciplines. 

They are looking for dynamic and compassionate workers who enjoy developing their own skills alongside enabling their clients to grow, achieve and succeed. Are you a team player who would thrive within this inclusive culture? If yes, they want to hear from you.

 

About the role:

Their Hub is a state-of-the-art world class facility for young people and the community, delivering a range of youth work programmes and interventions. They are currently seeking a Youth Wellbeing Coordinator who can take responsibility for the development and delivery of a pathways programme to support young people referred from CAMHS and other partner agencies to enhance emotional wellbeing and increase resilience. 

Please Note:  As young people will be part of the interview and selection process all interviews will take place on an evening/ weekend. 

Your main responsibilities will include:

• Coordinate and lead the delivery of group based emotional wellbeing interventions to young people (11-17yrs) referred from CAMHS or signposted from partner agencies. 

• To manage the wellbeing youth work team to deliver targeted group work interventions. 

• Deliver monitor and review activities in line with their Foundation’s Youth Impact Framework and Theory of Change. 

• Liaise with internal and external stakeholders to build effective working relationships, ensuring a network of providers are in place to be able to signpost and refer young people too.

To be successful in this role you will have:

• A professional qualification in Youth Work, Social Work, Counselling or similar. 

• Substantial experience of working with young people delivering wellbeing related programmes and activities. 

• A track record of successful staff and volunteer management 

• Be passionate, committed and self-motivated to inspire others to change. 

*Due to the nature of this role, any offers made will be subject to an enhanced DBS check. 

What they offer:

In return for your hard work, they can offer you a modern workplace that is challenging, supportive and gives you room to grow your skills along with:

• 22 days holiday rising to 25 plus bank holidays (pro rata)

• Holiday purchase scheme

• Company Pension Scheme – Employer contribution of 6%

• Company life assurance

We are delighted to offer this exciting opportunity to provide support to those experiencing sight loss as our Access and Triage Co-ordinator. Galloway’s is the leading local charity supporting people affected by sight loss in Lancashire and Sefton. We are currently going through an extensive change programme as we re-design our organisation ensuring we continue to put blind and partially sighted people at the heart of everything we do.

What we're looking for

You will have experience in providing information and advice to a variety of people, have a positive attitude and share our passion to embrace creative ways of reaching more people affected by sight loss. This important role will support Galloway’s by providing a central access point for responding to initial enquiries and information requests. You will have excellent interpersonal communication skills and the ability to work in building partnerships with a range of agencies, recognising this is vital to ensure we are integrated into our communities. Working as part of our community team you will ensure that our help and support is accessible and meets the needs of those who need our services. You will want to make a difference!

Working at Galloway’s is incredibly rewarding; we offer the opportunity to work in a dynamic, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

Join us and help shape our vision for the future!

We are delighted to offer this exciting opportunity to provide support to those experiencing sight loss as a Learning and Skills Co-ordinator. Galloway’s is the leading local charity supporting people affected by sight loss in Lancashire and Sefton. We are currently going through an extensive change programme as we re-design our organisation ensuring we continue to put blind and partially sighted people at the heart of everything we do.

What we're looking for

You will be motivated, creative, a collaborative team player who is willing to try new and innovative ways of supporting people. You will be confident in the use of assistive technology have experience of delivering skills development programmes to a variety of audiences. You will have excellent interpersonal communication skills, strong organisational skills and a passion for helping others. You will work as part of our learning and skills team to ensure help and support is accessible and meets the needs of those who need our services.

Working at Galloway’s is incredibly rewarding; we offer the opportunity to work in a dynamic, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

Join us and help shape our vision for the future.

We are delighted to offer this exciting opportunity to be part of an incredible team of fundraisers who are passionate about growing our income so we can help more people with sight loss. Galloway’s is the leading local charity supporting people affected by sight loss in Lancashire and Sefton. We are currently going through an extensive change programme as we re-design our organisation ensuring we continue to put blind and partially sighted people at the heart of everything we do.​

Who we're looking for

You will be an experienced individual giving fundraiser and be comfortable developing engagement plans for both acquisition and retention of supporters. You will be curious to understand the nature of the organisation, how we interact with key stakeholders and then be able to translate this into building exceptional relationships with existing and new supporters. This is a time of significant change for the organisation which is why we need someone who shares our passion to embrace new innovative and creative ways of working to achieve our objectives. You will want to make a difference and understand that fundraising is about people and conversations! 

Working at Galloway’s is incredibly rewarding; we offer the opportunity to work in a dynamic, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

Join us and help shape our vision for the future.

If you're after a fantastically fun and rewarding role, our Progression Co-ordinator job might be the one for you.  We're looking for someone with experience working with and empowering groups of people who have a learning disability (this might be in a paid or voluntary capacity).  You'll be co-ordinating all our regular workshops, physical activities and social groups as well as taking on interesting new projects where they involve groups of members.

You're not expected to deliver all the activities yourself, but there will be plenty of opportunity to get stuck in and learn new skills alongside our members.

 Our progression sessions give members the skills, confidence, understanding and self-belief to overcome the many additional barriers that still come with having a learning disability.  Crucially our progression stage also gives people a sense of purpose and the friendships that we all need when life gets tough.

To do this job well, you'll need to be organised, patient and friendly.  It's very varied and can often be quite challenging (so it's fun, but not easy).

Please have a look at the broader role description for more information.  We'd also welcome anyone who wants to come and meet us so please get in touch.

About Us

Mencap Liverpool & Sefton is a local learning disability charity. 

We are a group of members, volunteers, paid staff, trustees and supporters.

Together, we create spaces where everyone is valued equally, listened to and included in everyday life.

We believe:

People with a learning disability should have the same rights, opportunities and responsibilities as anyone else.

Learning disability should not be a barrier or an excuse.

We believe in our members and in their ability to change the world.

We are:

Human - We’re all equal and we’re all different.  We all need support and we all have lots to give. We sometimes make mistakes, we are always learning.

Brave - We will challenge injustice even when that makes us stand out.  We will push boundaries and try new ways of doing things if the old way doesn’t work or could be better. We will admit when we’ve got things wrong.

Kind - We care about each other.  When we need to have difficult conversations we will think about the other person’s feelings and be gentle, so they know that we care.  We will be clear about what we mean.

What we do:

We aim to prevent isolation and the problems it causes. We run an outreach project to support people in crisis and we connect people to opportunities, activities, and new friends, through various social & physical activity groups and our befriending project.

We enable people to progress, to take personal responsibility for identifying and achieving their goals, through our workshops, travel training and personal coaching.

We involved people in empowering others by giving them confidence and skills to share their experiences through training opportunities, peer mentoring, volunteering and public speaking.

Most of the people we work with have mild to moderate learning disability and many also have autism.  Lots of our members get no other form of support. We are affiliated to the national charity Royal Mencap Society (RMS), but we are an independent, locally ran charity: we receive no funding from RMS.

Are you great at getting things started, passionate about local communities?  Can you breathe new life and opportunity into an old building? 

Mencap Liverpool & Sefton is now based from our building in Crosby, which we want to re-imagine as a small commuity centre.  The Cottage was built as a children's home and has been the home of Crosby Mencap since 1968.  There are lots of different spaces and heaps of potential.  We also have some funding to invest... what we're lacking is the right person to drive it forward.

We work with adults who have mild to moderate learning disabilities.  Our vision is a warm, welcoming, inclusive space where everyone is valued equally, listened to and included. We see the cottage being a community centre run by our beneficiaries for everyone in the local community.

These are the spaces we have 

• small coffee shop & tea room (in progress)
• art room
• quiet/sensory room
• larger multi-use room
• wellbeing/therapy/counselling room
• games room
• training/meeting room
• managed work space
• sensory garden
• woodworking space
• small outdoor events space

We are looking for someone with the energy and infectious enthusiasm to get new services and projects up and running.

Please have a look at the broader role description for more information.We'd also welcome anyone who wants to come and meet us and see the building, so please get in touch.

About Us

Mencap Liverpool & Sefton is a local learning disability charity. 

We are a group of members, volunteers, paid staff, trustees and supporters.

Together, we create spaces where everyone is valued equally, listened to and included in everyday life.

We believe:

People with a learning disability should have the same rights, opportunities and responsibilities as anyone else.

Learning disability should not be a barrier or an excuse.

We believe in our members and in their ability to change the world.

We are:

Human - We’re all equal and we’re all different.  We all need support and we all have lots to give. We sometimes make mistakes, we are always learning.

Brave - We will challenge injustice even when that makes us stand out.  We will push boundaries and try new ways of doing things if the old way doesn’t work or could be better. We will admit when we’ve got things wrong.

Kind - We care about each other.  When we need to have difficult conversations we will think about the other person’s feelings and be gentle, so they know that we care.  We will be clear about what we mean.

What we do:

We aim to prevent isolation and the problems it causes. We run an outreach project to support people in crisis and we connect people to opportunities, activities, and new friends, through various social & physical activity groups and our befriending project.

We enable people to progress, to take personal responsibility for identifying and achieving their goals, through our workshops, travel training and personal coaching.

We involved people in empowering others by giving them confidence and skills to share their experiences through training opportunities, peer mentoring, volunteering and public speaking.

Most of the people we work with have mild to moderate learning disability and many also have autism.  Lots of our members get no other form of support. We are affiliated to the national charity Royal Mencap Society (RMS), but we are an independent, locally ran charity: we receive no funding from RMS.

Closing date: 7th November 2021 at 11.30pm

Come and join us
Are you passionate about ending bad housing and homelessness in Merseyside? Do you have personal experience of homelessness or other related issues and want to use your experiences to make a difference? Come and join us at Shelter Merseyside as a Trainee on our GROW programme (Getting Real Opportunities of Work). You will receive personalised training and support throughout the programme, as well as support to plan your career after your traineeship ends.

About the role

We are looking for someone who can help us get to know our community. You will be based at the Merseyside hub, and will have the opportunity to work closely with a variety of teams to support people from many different backgrounds who access our services. No day will be the same as every person who accesses our service is unique with different support needs.

As well as supporting the Merseyside Hub with community engagement and support, you will help us to complete a research project to find out more about the issues that affect people in Merseyside. You will be given training, support, and supervision, and will have access to a flexible personal budget to help in your own personal and professional development. Previous trainees have used the personal budget for things like driving lessons, gym memberships, courses and more.

To see what previous Grow trainees thought of their time with Shelter , please visit our website.

About you
We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others. You’ll also need to be resilient, comfortable in a variety of settings, and able to remain calm in challenging situations where people might be upset or frustrated. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided. Above all, we need people with a real desire to develop personally and learn new skills.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

How to apply

To apply you need to upload a copy of your CV and completed application form via our website. If you have any trouble applying you can submit your application by emailing Sally Duckworth ( her details can be found on our website) or by sending a copy of your application form to Shelter @ The Crypt, Holy Trinity Church, Richmond Park, Anfield, L6 5AA. Please ensure your contact telephone number and email address is on your CV.  Please don’t worry if your CV has gaps or limited work experience, this is not a problem. If you need support creating a CV please get in touch.

We will be holding support sessions at our hub in Anfield to give people practical support and advice on how to create a CV or supporting statement to apply for the role, or to pick up a paper application. These sessions will also give you the chance to find out more about the role as well as other opportunities at Shelter Merseyside. We encourage anyone thinking of applying to come along to a session. Please contact us beforehand to book a slot. The sessions will take place on the following dates:

Wednesday 20th October 2021- Merseyside Hub (Shelter @ The Crypt, Holy Trinity Church, Richmond Park, Anfield, L6 5AA)

Monday 25th October 2021- Zoom ( the details can be found on our website).

When applying, we appreciate it may feel unusual to be talking about your lived experience to a prospective employer. Please be assured that we ask for this only to assess your suitability for a role that’s designed to help people to use their experiences to develop a career.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

Advisor Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Advisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor (Telephone) x2
Location: Warrington
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing date: 31 October 2021
Interview date: TBC (Interviews will be held via Zoom or Teams)

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 839

Advisor

The Alzheimer’s Society Dementia Connect service provides a highly responsive and individualised information, signposting and support service to people with a diagnosis of dementia and those that care for them. You will be supporting people across Halton, with a combination of home working, community-based home visits, and attendances at groups and meetings.

Advisor Responsibilities:

As a Dementia Adviser you will assist people with dementia and their carers in identifying their needs, providing information and guidance to help maintain their independence and prepare for the future, improving their sense of well-being, and putting them in more control of their lives. You will be part of a highly motivated and supportive team, sharing responsibility of incoming referrals and enquiries through our phone and email.

You will build and maintain relationships with a range of local contacts. This will include networking with health and care professionals, and marketing the Dementia Connect Service, so confidence and professionalism are a must.

Advisor Requirements:

We are looking for a highly motivated individual, with an understanding of dementia and the needs of people affected by dementia. Good knowledge of a range of subjects including health and social care, benefits, lasting powers of attorney and local support services is desirable, alongside a thorough knowledge of dementia.

You may also be expected to contribute to the running of an activity group for people living with dementia as part of this role, so relevant experience of this is desirable.

It is essential you have good communication skills and compassion to build relationships with our service users and to represent their needs to statutory and other voluntary agencies. It is desirable that you have had some experience of working with these types of agencies and feel confident in networking.

You need to have good IT skills, and an ability to use a range of applications for emailing, word processing and data inputting. You will have an understanding of client confidentiality which includes how this is applied when representing client needs.

You will possess NVQ level 3 (or equivalent) or have demonstrable experience. You will be empathetic and non-judgmental in your approach with a commitment to equal opportunity. This role requires that you are able to travel independently across the Halton Borough.

If this sounds like you and you wish to apply for this role, then we look forward to receiving your application.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor
Location: Community Based – Halton
Contract type: Permanent
Hours: Part Time, 24 hours per week
Salary: £13,963.20 to £14,813.48 - actual per annum (depending on skills and experience)

Closing date: 03 November 2021
Interview date: 11 November 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 860

The Huntington's Disease Association is the leading national charity working to improve care and support for people and their families affected by Huntington’s disease. The charity is committed to educating families and professionals about this rare and complex disease.

Based in central Liverpool, the post holder will work from the Charity’s Central Office. During COVID-19 restrictions, some home working may be required.

The Huntington's Disease Association is seeking an efficient organiser with great administration skills to join its small Operations Team and support the charity's activities. 

Experience in prior administrative roles is desirable, however we would be happy to consider those looking to gain further experience in this area.

As the primary point of contact for all enquiries to the office, the successful applicant will be friendly, compassionate and confident. The post holder will provide day to day administration to support activity across the charity. Duties will include booking travel, accommodation and training and supporting with the organisation of charity events. Another key task will be to maintain and input data on to client databases and help maintain financial records. Please refer to the job description for full details of the role.

Whether you have worked in a charity before or this is your first move into the sector, you will be keen to use your skills where you can make a difference every single day.

The successful candidate will be required to undergo a DBS check for enhanced disclosure.

To apply, email a copy of your CV and cover letter detailing your relevant skills and why you want the position along with a completed safer recruitment form to recruitment @ hda . org .uk

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website or in the document attached.

Closing date for applications is 5pm on Thursday 4 November 2021.

Customer Service Centre Advisor

We are recruiting for a Customer Service Advisor with opportunities available in Speke Liverpool, Carlisle and Irvine.

Position: Customer Service Centre Advisor

Location: Liverpool, Carlisle or Irvine Office

Hours: 18 - 30 hours per week

Salary: £22,134 (10% increase after 12 months depending on performance)

Contract: Permanent

Transforming customer’s lives.

As award winners, the organisation are proud of the Customer Service Centre in Speke, Liverpool, but are always looking for ways to be even better. So, what next? Well, to build on this success the organisation is embarking on an exciting period, broadening the ways it interacts with customers – sounds great, right?

We’re looking for people to join the team and help deliver these aspirational plans. We want energised people to join the omni-channel Customer Service and Telecare Centre, to work with customers and suppliers across the UK.

About the role

We currently have exciting opportunities for Customer Service Advisors who will be responsible for providing and continuously improving services across telephone and digital channels, including life critical Helpline service.

You’ll be delivering an enhanced customer experience through creating a positive customer orientated environment and help delivering on our promises to customers.

You will play a key role in working with other internal and external services in delivering an integrated approach, along with supporting the implementation of the digital and online strategy to help in providing a greater value of money for customers and for the organisation.

Working hours

In order to meet the needs of customers, the organisation needs to be flexible. This means you’ll work shifts from 06:30-23:00 the below times, dependant on the weekly hours and rotation:

• 30 hours per week – hours between 06:30-18:30
• 24 hours per week – hours between 07:15-21:15
• 20 hours per week – hours between 12:00-23:00
• 20 hours per week – hours between 06:30-18:30
• 18 hours per week – hours between 06:30-18:30

As we’re asking you to be flexible, the organisation aims to give you the time you need to spend time doing the things that matter to you by offering 28 days leave (pro rata for part time roles) and 4 half days to use for those special life events, such as going to see your child’s school play, an afternoon out and so on!

About you

You will have an extensive knowledge and experience in customer services and contact centre functions along with multi-channel work streams and a willingness to deliver excellence. With extensive problem-solving skills in a customer orientated business, you will also have the ability to take positive action to ensure you meet our exacting customer standards.

Preferably you’ll also have a housing and/or telecare experience, although these aren’t essential, as you won’t be dropped in the deep end, you will get help to you understand how things work, the team can’t wait to welcome you.

We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.

You may also have experience in areas such as Customer Service, Customer Service Advisor, Customer Service Officer, Customer Service Lead, Helpdesk, Adviser, Customer Service Administrator, Customer Service Admin, Customer Service Coordinator, Call Centre, Customer Service Call Centre, Call Centre Operator, Customer Service Agent, Helpline, Helpline Advisor, Helpline Agent, Helpline Officer, Social Housing, Housing, Housing Officer, Housing Association.

We are looking for an Events Manager

Job Description and Personal Specification

Hours 35 per week

Salary £22,500 to £24,500 depending on experience

Fixed Term contract until April 2023

Reporting to: Chief Offer and working closely with our Digital Media Officer

Location: Based at our Hindley Office in Wigan with at least 50% of contracted hours there, but agile working across the Wigan Borough will be required on a regular basis

Job purpose

• To support the implementation of Wigan and Leigh Carers Centre programme of events and activities, as well as supporting third party events, ensuring that these promote and present Wigan and Leigh Carers Centre in a professional and compelling manner, maximising opportunities for donor cultivation & fundraising maximizing income generation.
• To deliver a selection of events to ensure that a) recruitment and income generation is maximised and b) key third party events promote and present Wigan and Leigh Carers Centre in a professional and compelling manner, maximising opportunities for donor cultivation and on-going fundraising.
• To work with the Digital Media Officer and Volunteer Coordinator to implement the stewardship matrix for event supporters, including regular communications and impact reporting.
• To work with other teams to ensure that all events are delivered with good practice events management and co-ordination.

Key responsibilities

Signature Events

• To support the delivery of the events strategy through delivery of high-quality events, designed to attract new and repeat service users.
• To manage the box office for all events on database system (Ticket Source) including setting up new events, logging and administering all registrants, guests and income related to events, utilising our MIS.
• To research guest information and share/signpost to other fundraising teams as appropriate e.g., corporate prospects etc.
• To assist in the research, development, and planning of potential new event opportunities, ensuring that the events programme evolves in response to new fundraising requirements, opportunities, sector trends and most importantly our service users
• To assist in the development and management of external suppliers, ensuring all suppliers work to agreed terms and conditions and to be responsible (with Finance Department) for all supplier/sub-contractor agreements and performance on managed events.

Third Party Events

• To work collaboratively with third party event organisers to ensure that WLCC maximises all fundraising and promotional opportunities whilst managing expectations of charity support and involvement in line with income levels.
• To generate interest, develop relationships and encourage existing and new stakeholders to run events in aid of WLCC to meet new income targets.
• To represent WLCC at key third party events and where appropriate speak on behalf of the charity, assist with the fundraising activities, and work with the volunteer co-ordinator to manage any volunteer support.

Event Supporter Stewardship

• To work with the Digital Media Officer and the wider Team to follow the Event Supporter stewardship plan for those supporters attending events, resulting in a communication plan detailing a schedule of stewardship activities.
• To work with the Communications and Charitable Giving teams to source content, so that we communicate the impact of support received, in a timely manner.
• To support follow up activity for prospects identified following signature and third-party events, signposting their cultivation journey through to the Head of Events and/or the Charitable Giving team as appropriate.
• To identify opportunities to engage or recruit new event supporters to existing or new events in the Willow calendar.

General

• To support the Digital Media Officer and the wider Team, overall financial management of events activities, budgeting, planning, controlling, and monitoring expenditure as appropriate and managing income against targets, KPI’s and provide regular revised projections as required.
• To maintain good practice in the use of database system (Raiser’s Edge), including the events module, ensuring that information is recorded accurately to allow for excellent supporter care, stewardship and accurate analysis of event performance.
• To work in close collaboration with fundraising account managers to generate auction items for both third party and Willow events. 
• To keep up to date with current competitor activity, potential new opportunities for events and improved ways of managing and developing events.
• To keep up to date and comply with fundraising, data protection and other relevant legislation and codes of practice and good standards.
• To undertake any other tasks reasonably required.
•  

Person Specification

Qualifications, Knowledge and Experience

Essential

• Degree level or equivalent experience
• Proven experience of supporting several events including negotiating with external contractors and delivering to budget and within tight timeframes.
• Can demonstrate effective implementation and management of work plans, projects, and resources to ensure proactive completion of tasks.
• Proven experience of developing and managing budgets.
• Ability to work as a part of a small, flexible, and hardworking team.
• Delivering high quality supporter and donor care through ongoing contact and communication.
• Experience of working on administration within a fundraising, events, or marketing environment.

Desirable

• Experience of working with senior stakeholders to meet income targets.
• Experience of working with celebrities.
• Experience of working with sponsors.
• Experience of working in the charity / fundraising sector.
• Knowledge of online booking systems such as Eventbrite / Ticketmaster

Skills and Abilities

Essential

• Confident and articulate, able to build successful, mutually beneficial relationship with internal and external audiences.
• Strong ability to prioritise tasks under pressure and solve problems quickly and effectively.
• Ability to work on several different projects simultaneously.
• Organised, pro-active self-starter, capable of taking initiative.
• Excellent written and verbal communicator, with exemplary grammar and spelling, who places high value on attention to detail.
• Good influencing and negotiation skills.
• Respect for and ability to always maintain confidentiality.  Nb bc
• Self-reliant and confident IT user including internet, email, design, databases, spreadsheets, and MS Office.

Desirable

• Creative thinker, able to innovate to meet audience needs.
• Experience or knowledge of Raisers Edge database.
• Sports sector knowledge.

Other

Essential

• Positive, energetic, and able to enthuse
• Flexible and proactive problem solver
• Takes personal responsibility for and remains focused on delivering results and achieving objectives, overcoming problems and frustrations.
• Genuine commitment to the work and services of WLCC

Desirable

Empathy with the cause and knowledge of issues faced by young unpaid carers and adult unpaid carers supporting people living with:

• Mental Health
• Substance Misuse
• Long Term Medical Condition i.e., MS, Epilepsy, Dementia
• End of Life Care

Special Conditions

Essential

• Able to work irregular (unsociable) hours and weekends where necessary.

Essential

• Own car and current driving licence

General

We offer the following competitive benefits package:

• 25 days annual leave rising to 30
• Pension Fund
• Flexible Working policy
• 5 days paid Carers Leave

BACKGROUND INFORMATION

Our Vision: To support unpaid carers aged 5 upwards, who support a family member, friend or neighbour living with a disability, substance misuse, mental health, or long-term condition to access holistic wellbeing support delivered by WLCC and our funders.

Our Mission: to provide support for unpaid carers aged 5 upwards

To be a recognised centre of excellent in the provision of information, training and support, provided for carers to improve the carer’s quality of life and give all carers a voice”.

Our Values: 

1. Recognise that all carers have different needs and listen and provide what carers really want
2. Treat everyone with respect, equally without prejudice and with integrity to the highest standards
3. Be proactive, seek out carers, recognizing that everyone has something to offer
4. Provide a welcoming friendly environment
5. Encourage carer participation

ABOUT WLCC

Wigan and Leigh Carers Centre is an independent registered Charity (1138908) that supports unpaid carers looking after someone who lives in Wigan Borough.

Wigan and Leigh Carers Centre was established in 2010 and is a Network Partner of Carers Trust.

At the Centre we aim to support both young and adult carers to recognise their own needs, have their voices heard, help with their physical and mental wellbeing and ensure they are fully understood, valued and supported in their caring role.

WLCC is the only charity in Wigan commissioned to carry out Carers Assessment under the Care Act 2014

Application Instructions:

CV

Please include a covering letter or supporting statement