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**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**
Position: Supporter Care Coordinator
Salary: £27,000 - £28,500
Hours: Full time – 35 hours a week
Contract Type: Fixed term for 12 months
Reports to: Supporter Care Manager
Location: Shoreditch, East London (Hybrid Model)
Key relationships: Fundraising Team; Operations & Finance teams, Database Team, Communications Team, Fulfilment Agency
JOB PURPOSE
We are a team with a desire to provide excellent stewardship to our donors and maximise our fundraising potential in the UK. As the first point of contact, this role plays a vital part in ensuring our supporters receive a high standard of customer service.
You will manage our supporter care inbox and phone line, handling everything from donation enquiries to complaints with empathy and efficiency. You will also support with processing post and ensure our donors receive the appropriate acknowledgement for their support.
We are interested in hearing from candidates with a range of professional experience. If you possess empathy, patience, and strong communication skills, and have a passion for the refugee cause, please apply. Even if you do not meet 100% of the job specifications, we would still welcome your application, as we recognise that individuals bring unique perspectives and strengths to the role.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
Role Responsibilities
The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above.
Personal Attributes and Experience
Essential Experience
Essential Skills/Knowledge
Desirable Skills/Experience (not compulsory)
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
Financial
Development
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: Sunday 26th April
Interviews date: Week commencing 4th May 2026
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?

We are looking for a Coordinator to help our small Quaker peace organisation to continue to thrive when our current Coordinator retires at the end of 2026.
You will work with NFPB trustees and members to support Quakers in the North of Britain in their peace work, which covers a wide range of issues. As the only employee, you will need to be self-motivated, flexible and able to work with volunteers and other organisations. The role includes planning and arranging events, networking, communications and administrative tasks. We are looking for someone who is passionate about helping others work for peace.
We would like the new Coordinator to be in post by early October to allow a reasonable handover with the current Coordinator.
NB: Whilst the office is currently in Bolton, this may move if a different location is more appropriate for the succesful candidate
Applications MUST be received by 24 April 2026, 5pm. There is no application form. We invite candidates to submit their CV together with a one page statement outlining their motivation to apply for this role and the names and contact details of two referees (one of which might be some one who knows you personally outside a work context).
ABOUT BRIGHTPIP
BrightPIP (Brighton Parent/Infant Psychological Therapy) is a specialist infant mental health charity supporting babies aged 0–2 and their families across Brighton & Hove and Sussex. We provide early therapeutic intervention to strengthen relationships and prevent cycles of intergenerational trauma.
We are a small, friendly and growing charity, supported by a dedicated clinical team and Trustee Board. As we expand to support up to 250 families per year, we are strengthening our operational and coordination capacity.
ABOUT THE ROLE
We are seeking an enthusiastic, creative and highly organised Marketing & Fundraising Coordinator to grow BrightPIP’s visibility, income and community engagement. This role sits at the heart of BrightPIP’s external presence, working closely with clinicians, trustees and supporters to tell our story and build sustainable income.
This is a key role within the charity. You will lead our day-to-day marketing and communications, and support and deliver community fundraising campaigns and events. You will also build strong relationships with supporters, nurseries/schools, community groups and corporate partners.
This role is ideal for a confident self-starter who enjoys storytelling, connecting with people, and shaping a growing role within a values-driven organisation. The role will evolve as the charity grows, offering opportunities to develop new campaigns, partnerships and communications.
You will report to the Clinical Director and work closely with the clinical team, fundraiser and trustees.
KEY RESPONSIBILITIES
ABOUT YOU
We are looking for someone who is creative, confident and people-focused, with a passion for telling meaningful stories and connecting communities with a cause they believe in.
Do you…?
Experience in marketing, fundraising, communications or community engagement is essential.
Experience with tools such as Canva, Mailchimp or WordPress is desirable.
WHAT WE OFFER
HOW TO APPLY
Please submit:
· Your CV
· A short supporting statement explaining why you are interested in the role and how your experience meets the person specification
SAFEGUARDING
BrightPIP is committed to safeguarding and promoting the welfare of babies, children and families. All appointments are subject to an enhanced DBS check.
Please submit:
- Your CV
- A cover letter addressed to Dr Laura Williams, explaining your relevant experience, key achievements, and motivation for applying
Screening interviews will be held on Tuesday 5th May 2026.
Face to Face interviews will be held on Wednesday 13th May 2026.
The client requests no contact from agencies or media sales.
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is recruiting for the position of Supporter Officer – Corporate Services on a fixed term maternity cover basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.
The role will provide a comprehensive administrative and office management support to the Head of Corporate Services and the department. To establish and maintain effective communication with all departments/units and between offices and other functions of IRUK where relevant. Provide support to Corporate Services activities and projects and to help ensure effective delivery of corporate services strategy and work plan.
The successful candidate must have:
Experience:
Skills:
Knowledge and Qualifications:
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit:
What we offer UK colleagues - Islamic Relief Worldwide
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Impact & Communications Coordinator
Salary: c.£30,000
Contract: Permanent | 35 hours per week
Location: Hybrid (North London & homeworking)
FEAST With Us (FEAST) is looking for a driven and creative Impact & Communications Coordinator to lead the measurement, evaluation and communication of our work tackling food insecurity across London. This pivotal role combines impact evaluation, data analysis and storytelling—using evidence to improve our services, strengthen fundraising, and clearly communicate the difference FEAST makes to individuals and communities.
About Us
FEAST improves the nutrition, wellbeing and health of people at risk of food insecurity. We deliver nutritious community meals, and Healthy Eating on a Budget programmes across London venues, working in partnership with charities and community organisations.
Key Responsibilities
About You
You will have:
Knowledge of food insecurity, nutrition, PowerBI dashboards, PR or policy work is desirable.
Key Benefits
How to Apply
Send your CV and covering letter by 5pm, Friday 24 April 2026. Applications reviewed on a rolling basis.
FEAST’s mission is to improve the nutrition, wellbeing, and health of people at risk of food insecurity
The client requests no contact from agencies or media sales.
Job Title: Communications Manager
Location: Remote
Salary: £38,000 per annum
Reporting to: Head of Fundraising and Communications
Responsible for: Marketing and Communications Coordinator
Hours: 35 hours per week
Contract: Full time, permanent
GFS is seeking a strategic, proactive and values-led Communications Manager to lead the delivery of our communications function and elevate our profile across audiences and platforms. The role will support the shaping and delivery of a communications strategy that amplifies our voice, showcases our impact, and builds trust and engagement with our community. You’ll work across all areas of the organisation to coordinate messaging, manage risk and lead communications activity that reflects our feminist values and purpose.
The Communications Manager will oversee digital content, media relations, marketing and digital fundraising campaigns, working in close collaboration with the CEO, Leadership team and wider team. You will line-manage the Marketing and Communications Coordinator, ensuring high-quality content, storytelling and messaging are delivered consistently across all channels.
Please see the attached documents for more information and details on how to apply.
Timeline
How to apply
To apply for this role, please submit the following documents:
Please send all documents by midnight on Sunday 26 April 2026
Your personal statement should address the following three questions:
The client requests no contact from agencies or media sales.
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Life After Stroke Service based across Plymouth.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11346 Stroke Support Coordinator
Location: Home-based, Plymouth UK. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £28,300 per annum
Contract: This is a fixed-term contract until 31 March 2027
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 29 April 2026
Interview Date: To be confirmed
The Role
The service aims to identify and provide key worker support to meet the needs of stroke survivors and carers across the stroke pathway. Providing a range of innovative support solutions, supporting them to meet their desired outcomes.
The Stroke Support Coordinator will:
About You
The post holder will have experience/background in:
This role requires extensive travel across Plymouth to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Supporter Engagement Coordinator
Contract: Permanent
Hours: Part-time, 24.5 hours per week, Monday – Friday.
Location: SIA House, Milton Keynes, Hybrid working is available
Salary: £36,090 per annum FTE (£25,263 per annum for 24.5 hours per week)
Thank you for your interest in joining our special charity!
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About the Role
In this role you will help to grow, strengthen, and develop SIA’s voluntary income from individual supporters. Working with the supporter engagement manager, you will deliver individual giving activities to build SIA’s relationship with supporters so that they are actively, emotionally and financially invested in our work.
We are looking for an individual who is motivated, results-oriented, with a passion for developing relationships with donors and making a positive impact. Supported by the fundraising assistant, you will work with staff across the organisation, to retain and steward relationships, as well as attract new donors to maximise income across established streams. This role is also responsible for helping to identify and develop mid-level donors and other key supporters.
Benefits
This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.
Closing date: 9am Wednesday 22 April 2026
Interview date: Thursday 30 April 2026 at SIA House, Milton Keynes
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following the growth of the Income Generation team Severn Hospice is expanding.
Severn Hospice is a much-loved local charity providing specialist care for people living with incurable illness, and we have a fantastic opportunity for a highly motivated and friendly individual who wants to make a real difference by raising funds for our caring services.
As Lottery Fundraiser, you’ll play a key role in a busy, ambitious and supportive team contributing to a vital income stream and community connection through our weekly lottery and seasonal raffles, with a focus on growing player participation, retention and engagement to maximise net contribution.
With your strategic thinking and proactive approach, you will lead the development, coordination and delivery of campaigns to increase lottery and raffle participation, while identifying new opportunities to promote the sales of our celebration and wedding favours.
You’ll also have a good understanding of relevant regulation policies and codes of conduct, be comfortable in data management, and be able to work in accordance with the Gambling Act 2005.
Just like our care, our relationships with supporters are individual and with your great interpersonal skills and empathetic manner you will build relationships and strengthen our network of supporters through a variety of communications, including dealing directly with players on the phone.
Additionally, you will support and inspire a valued team of volunteers, using your leadership and mentoring skills to help them thrive as part of the lottery team.
Severn Hospice is such a rewarding place to work and if you’re a creative thinker with long-term vision and a passion supporting a local cause we’d love you to get in touch.
The client requests no contact from agencies or media sales.
Location: London
Contract: Permanent, Full time
Interview Date: w/c 11th May
IMO Liaison Advisor
The International Transport Workers’ Federation (ITF) is a global union federation representing transport workers across more than 150 countries. We bring together unions to fight for rights, equality, and dignity for transport workers worldwide.
We are seeking an IMO Liaison Advisor to support the ITF’s engagement with the International Maritime Organization (IMO), contributing to the development of policy, research, and technical work that advances the rights and safety of seafarers globally.
About the role
Reporting to the IMO Representative, you will play a key role in supporting the ITF’s work with the IMO. You will provide high-quality research, analysis, and technical input to inform submissions, policy positions, and advocacy.
Working with colleagues, affiliates, and external stakeholders, you will help ensure that the ITF’s maritime safety and regulatory work is evidence-based, well-coordinated, and effectively communicated. You will also work closely with the ITF Permanent Representative to support alignment between IMO engagement and wider ITF priorities at the International Labour Organization (ILO), reflecting the increasing interconnection between global maritime and labour regulatory frameworks.
Key responsibilities include:
About you
You will have strong knowledge of maritime issues and international regulatory frameworks, alongside the ability to analyse complex information and communicate it clearly to a range of audiences.
You will also demonstrate:
Why join the ITF?
This is an opportunity to contribute to global efforts to improve maritime safety and protect seafarers’ rights. You will work within a values-driven organisation committed to solidarity, equality, and internationalism.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Emergency Programme and Operations Officer (Middle East)
12-month Fixed Term Contract. Full Time. Hybrid working (2 days per week in the office)
Location: This role can be based in any of our UK offices: Cardiff, Edinburgh, London, Warrington
Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 for London (including London allowance)
If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Programme and Partnerships Lead - IOPT, the Emergency Programme and Operations Officer will support the Programme and Partnership Lead, the Programme and Partnership Coordinator, and the Humanitarian Lead to actively manage Emergency Appeals. The role will ensure Christian Aid is prioritising locally led humanitarian approaches and maximising impact.
Acting with humility, respect, and mutuality the post-holder will ensure that Christian Aid works with partners to maintain internal documentation to ensure risk compliance, and reporting requirements with appeal funders.
The role will support partners, and other stakeholders in a range of areas including monitoring and evaluation, financial accountability and
will connect with technical support where needed.
The role will communicate and work well with partners and share information related to partners and their work both internally and externally.
Some of the main areas of responsibility for the Emergency Programme and Operations Officer include:
About you
Who we are looking for:
Essential:
Desirable:
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
Trusts and Foundations Manager
Permanent | Full time
Ideally 1 or 2 days a week in either in Coventry or Middlesbrough
circa £38,000 - £45.000 per annum
Are you an experienced trusts & foundations fundraiser looking to join a much loved charity which supports babies and young children who have life-limiting and life-threatening conditions.
Aquilas is delighted to be supporting Zoe’s Place in the appointment of a new Trusts and Foundations Manager, a key role at an exciting time of growth for the charity.
About the charity
Zoe’s Place is the only baby specific hospice charity in the UK, providing specialist palliative, respite and end of life care for children aged 0 to 5 with life limiting and life-threatening conditions. They offer a safe, nurturing and joyful environment where families can feel completely supported. With their dedicated nurses delivering 24-hour care, they work together to make every moment of childhood count.
About the role:
Supporting the delivery of Zoe’s Place overall income generation strategy, by researching, record keeping, applying and reporting to a portfolio of trusts and foundations to deliver long term sustainable income growth for the Trust. Overall accountability for capital projects across the Trust
Key Responsibilities:
Account manage the trust and foundations fundraising function
Administration and pipeline
Person Specication:
To Apply:
To receive a candidate pack or arrange a confidential conversation, please contact:
Kieran McGorrian, Head of Not for Profit Appointments, Aquilas (contact details in candidate pack)
Applications close 5pm Monday 20th April
Aquilas are wholly committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We are truly invested in our candidates and being supportive and informative throughout the application journey