Corporate Finance Manager Jobs in Reading, Wokingham

This post is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world. We are looking for someone who is committed to learning and innovating, who can combine technical knowledge and expertise with locally led approaches.

Reporting to the Head of Programme Funding, you will work across the fundraising team, supporting programme set up and reporting, in line with key funding criteria and SOS Children’s Villages monitoring frameworks. You will work with colleagues in SOS Children’s Villages UK and internationally, building capacity in programme design, monitoring and reporting. This includes working with colleagues in multiple countries, collaborating on best practice MEAL work whilst being guided by local knowledge and expertise.

You will hold oversight of the portfolio of programmes being funded by SOS Children’s Villages UK, ensuring the UK based team have the tools, resources and processes to monitor programmes, in partnership with our international colleagues. You will manage reporting timelines, supporting your colleagues to ensure effective delivery of programme reporting, according to the needs of SOS Children’s Villages UK and external donors. You will provide hands on support for the monitoring, evaluation, learning and reporting of programmes, taking a lead role in the development of frameworks that will ensure effective capture of data enabling excellent reporting.

We are embarking on ambitious work around data analysis and research, and any experience you have in these fields will be highly valuable, and the appetite to explore them is essential.

You will be an active participant in networks, both globally and within the UK, contributing to our organisational knowledge on how to better monitor and analyse key areas such as gender and inclusivity within our programmes.

This is a home-based role, with regular travel within the UK as well as some international travel which you must be able to undertake.

We are looking for someone with comprehensive knowledge of MEAL systems and processes, and with at least four years of experience in a monitoring, evaluation and/or impact assessment role.

For full details and information about how to apply, please view the full job descripton. Please note that any applications that do not include a covering letter that clearly demonstrates your suitability for the role will not be considered.

Informal conversations about the role are welcome. 

Are you passionate about driving ethical governance and risk management within a values-driven environment? A fantastic opportunity has arisen to join us at LHC Procurement Group as the Group Governance & Risk Manager and lead the charge in ensuring our organisation operates at the highest standards of integrity and compliance.

What you will be doing:

• Lead the review and application of the Group’s governance requirements under the direction of the Board and Group Managing Director.
• Serve as a focal point for LHC governance, supporting the Board in discharging its duties compliantly and professionally.
• Conduct regular assessments of the effectiveness of governance committees and risk management strategies.
• Oversee the risk and quality management functions, ensuring proactive mitigation of business risks.
• Develop and manage assurance frameworks, audit arrangements, and Board induction processes.
• Coordinate submissions to regulatory bodies and ensure compliance with relevant laws and standards.

What you need:

• Experience in facilitating good governance within a regulated environment, preferably within housing, charity, or not-for-profit sectors.
• Understanding of governance models, legal requirements, and best practices in corporate governance.
• Strong organisational, interpersonal, and communication skills.
• Ability to work with confidential information and deliver under pressure.
• Degree in a relevant subject or equivalent experience; Governance qualification is desirable.
• Proficiency in IT systems, including PowerPoint, Word, and Excel.

What You'll Get:

• Basic salary on POC starting at £52,032 (inc LW). 
• Local Government Pension Scheme (Defined Benefit). 
• 34 days holiday plus bank holidays. 
• 36-hour week. 
• Personal training and development plan. 
• Cycle to work scheme. 
• Employee Discounts. 

If you're ready to make a difference and drive excellence in governance and risk management, we want to hear from you. Apply now and join us in our mission to deliver better buildings and homes that enhance local communities.

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. Therefore, don’t miss out on this chance. Apply today! 

If you have extensive experience of leading strategic partnerships and a good understanding of how charities / NGOs interface with the corporate sector, this is a rare opportunity to use your expertise to save our planet. We are the first generation to know we are destroying the world. At WWF UK we are focussed on doing something about it, but we know we cannot succeed alone.  Our success depends on effective partnerships with the game-changers, bold thinkers, and innovators, who will join us in tackling the pressing threats facing our world. As Senior Partnership Manager you can help make that happen.

As Senior Partnership Manager, you will be responsible for the development and delivery of one or more major strategic partnerships from the WWF portfolio. We will look to you to take a strategic approach to grow income, policy influence, programmatic impact and brand and communications reach. This will involve providing strategic oversight and guidance to your team in delivering their partnership portfolio, as well as collaborating with internal specialists to achieve partnership delivery and development objectives. You will ensure that effective partnership governance mechanisms are in place and activities are monitored, evaluated and reported too. Critical will be the ability to provide excellent partnership management and stewardship. You will also ensure the wider WWF network is aware of partnership achievements and updates to maximise our effectiveness.

To play your part in bringing our world back to life, you must have extensive experience of leading strategic partnerships and a good understanding of how charities / NGOs interface with the corporate sector. Used to engaging and networking at a senior level, you will possess excellent negotiation, influencing and diplomacy skills. You will have a firm understanding of conservation and sustainability issues and trends too. Corporate fundraising experience would be an advantage and in particular, experience of working with the FMCG and/or Food sectors.

Naturally warm and enthusiastic, you will also possess excellent networking, relationship-building communication and presentation skills. You will also be a strong project manager, who enjoys strategic planning and a collaborative working environment.

If you have the ability to deliver impact, income, advocacy, programmatic and communications objectives, we’d love to hear from you. Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.

WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

This is a key new role in the Grants, Community and Corporate Partnerships Unit to help maximise corporate and community partnership opportunities and help scale up this growing income stream for future years.  This locally based role will support current partnerships (including golf clubs, churches, schools and local corporates) as well as scoping new opportunities across Surrey. Representing Eikon in person at events, meetings, exhibitions as well event coordination are important components of this the role. We are a diverse, highly experienced team who share a passion to support the wellbeing and mental health of young people across Surrey.

Responsibilities

1. Account Management

• Day to day/ support account management of select corporate and community partnerships. This will be agreed with their manager per partnership (who will retain leadership), but could include:
  • General stewardship including thanking and recording information on our CRM database (Donorfy) and shared drives.
  • Representing the unit at local level events and/ or delivering marketing materials to community partners.
  • Regular communication including calls, meetings and sharing reports, presentations and other updates
• Being key relationship holder for select local corporate partnerships and community groups such as primary schools, churches, supermarkets, amateur sports clubs
• Database admin including checking opportunity pipelines and reporting requirements 
• Supporting individuals from companies or community groups to fundraise for us

2. Income generation

• Mapping (desktop research) of corporate and community opportunities across Surrey to support unit’s business development plans
• Management of a pipeline of golf clubs, making timely approaches to help the unit secure new captains’ charities
• Support role on larger corporate and community partnership pitches. 

3. Event support

• Event management and/ or support for events across the unit. 
• Represent Eikon at local external events such as conferences, expos, fetes and fairs.
• Actively seeking prize donations for auctions, raffles and events
• Attending community led fundraising events such as quizzes or mufti days run by corporate & community organisations.

4. Marketing, Communications and relationships

• Support and liaise with the Marketing and Communications team to deliver relevant and effective content and materials as well as maximising social media opportunities for corporate and community groups
• Coordinate bespoke mass communications to corporate and community groups e.g. appeals, reports and updates.

5. Strategy

• Contribute to Development Team strategies, annual plans and budgets

6. Staff management

• Take part in regular supervision and team meetings.
• No line management requirement

7. Quality and standards

• Ensure all staff and volunteers understand and deliver within Eikon’s safeguarding policies and practices when taking part in fundraising activities.
• Ensure all activities follow the relevant Fundraising Codes of Practice and Eikon’s Ethical Fundraising Policy.
• Prepare relevant Partnership Agreements and Commercial Participator Agreements.
• Carry out risk assessments for all activities for which you are responsible.
• Carry out required due diligence on new corporate opportunities and ensure the company’s values do not conflict with the values or ethical policy of the charity.

8. Finance and resources.

• Operate within organisational approved budgets, policies and procedures.

9. Other responsibilities

• Keep abreast of sector trends and opportunities.

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

This is an amazing opportunity to use your experience of account management in a commercial or charity setting to save our planet. We are the first generation to know we are destroying the world. And at WWF UK we are focussed on doing something about it, but we know we cannot succeed alone.  

We have a growing portfolio of sector-leading, long-term partnerships with companies including Sky, HSBC, Vodafone, and Reckitt, to name just a few. We have ambitious targets to halt the decline of nature and reverse its loss. This requires ambitious partnerships, which deliver to income, influence and advocacy objectives, allowing us to scale our impact. This is where your skills come in as a Partnership Manager.

As Partnership Manager, you will take responsibility for managing a portfolio of partnerships. This will include leading key projects to deliver excellent partnership management and growing our relationship. We will look to you to ensure partnerships deliver against ambitious impact, income, advocacy, communication and growth objectives. You will make sure effective governance and monitoring mechanisms are in place as well as oversee budgets, income and expenditure. You will also develop strong relationships with key stakeholders in our corporate partners and support activities to grow our wider partnership portfolio. Important will be the ability to take on new partnerships from initial contract stage when needed.

You must have experience of account management in a commercial or charity setting coupled with a deep understanding of the corporate sector. Good at building relationships, you will also possess excellent networking, relationship-building, communication and presentation skills. An effective project manager, you will have a firm understanding of conservation and sustainability issues and trends too. Experience in a corporate or consultancy environment as well as being comfortable working with working with partner agencies would be an advantage.

If you have the ability to build impactful long-term partnerships to deliver value on multiple levels, we’d love to hear from you. Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.

WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

Exciting opportunity to join Diverse city in the newly created role of Development Manager to act as the key point of contact for matters relating to the development and implementation of their fundraising strategy supporting the Senior Leadership team. 

Please view our candidate pack for full details of the role responsibilities and skills and experience required. The pack is also available in BSL and Audio format. The candidate pack is available as an application resource below or when you click on Quick Apply. 

Job Responsibilities

Key areas include:

• Trusts and foundations
• Individual and corporate giving
• Event planning
• Good practice, such as ethical fundraising
• General

Trust and foundations

• Update the trusts and foundations database and managing the pipeline of activity
• Prepare tailored applications to trusts and foundations
• Manage reporting deadlines to funders
• Work closely with the artistic teams and Executive Director to shape proposals
• Create budgets working with the Executive Director, Finance Director, Artistic Directors and Project Leads 

Individual and Corporate Giving

• Create individual giving schemes, exploring the potential for new initiatives such as membership and legacy programmes
• Cultivate relationships with potential individuals and steward donors
• Research potential corporate supporters – both corporate social responsibility (CSR) and sponsorship
• Pitch to potential donors and supporters

Event Planning

• Create a programme of cultivation events which could:

- thank and nurture existing donors

- act as a precursor to giving

- introduce individuals and companies to potential campaigns

- begin new relationship development

Good practice, such as ethical fundraising

• Development of an ethical fundraising statement, in partnership with Executive and Board
• Ensure compliance with fundraising regulations
• Supporting team in being part of a fundraising culture

General

• Day to day management of fundraising budget, creating and monitoring income targets and delivering compelling company messaging around charitable giving on and offline. 

Ideal candidates will have skills and experience as shown in the candidate pack including:

• Evidence of alignment with charity’s vision, mission, values and commitment to equality, diversity and inclusion.
• Lived experience of disabling or marginalising barriers.
• Understanding and experience of performing arts landscape, key figures, organisations and funders.
• A curious, inclusive, flexible and collaborative working style with proven ability to work as part of a team across all levels.​.
• Clear communicator, team player, tolerant of other views.
• Fundraising track record, delivering against targets (in a similar sized arts or not-for-profit) and of securing significant donations at the five-figure level or more.
• Experience of monitoring and reporting against targets and managing budgets.
• Adept at supporting and structuring negotiations and at building relationships with stakeholders including Arts Council England.
• Thorough knowledge of the relevant fundraising legislation, regulations and financial issues and fundraising obligations of arts charities/Arts Council National Portfolio Organisations.
• Strong literacy, administrative, time management and organisational skills.
• Proactive approach to continuing professional development.
• Experience of dealing with public sector organisations at a senior level.
• Membership of relevant educational and/or professional bodies.

To Apply

Please submit your CV, and one side of A4 or record up to 3 minutes of audio or video telling us why you fit this role. The link for video upload is in the candidate pack

People from the global majority, who are LGBTQIA+, disabled and/or from working class or low socio-economic backgrounds are particularly encouraged to apply.

We guarantee interviews to all candidates identifying as D/deaf or disabled who meet the person specification outlined

Business Development Manager – Environmental Markets

Salary c£38,000 pa dependent on experience & skills – hybrid & flexible working, compressed or reduced hours considered

 Nature and Finance are linked to create Environmental Markets – if you understand that connection, we need you to be working with us.

This role will develop that connection in the fast moving sector of Nature Finance, Business Development and Nature Based Solutions working with others who are creatively and systematically looking for solutions which will connect Surrey’s wildlife at a landscape level.

We are building an innovative new team focused on county wide recovery and green finance investment within the county of Surrey. This role will also manage the Trust’s internal and external processes around Nature (green) Finance and drive forward investment in nature at a landscape level.  

As a senior role reporting into the Director of Business Development and Partnerships; practical experience of green finance including biodiversity net gain is essential; experience will also need to include demonstrable examples of project managing medium/large scale projects, contract management, financial analysis and working in a fast paced environment.

Our challenge is to restore Surrey’s nature and maximise climate adaptation and resilience following Lawton’s approach for a bigger, better, more joined up ecological network.  We will do this both on our own land holding and by working with other landowners and managers in partnership as we strive towards a target of 30% of land connected and protected for nature by 2030.  We have the opportunity to embed a zero carbon, nature-based solution approach within economic recovery and landowner decision-making. 

Our offices are in Pirbright, Leatherhead and Wisley and our hybrid working policy aims to provide a good work/life balance which can incorporate partial home working.  The salary offered to successful applicants will form part of a benefits package including: above minimum pension contributions, life assurance of 4 x salary, employee support scheme, 22+ days holiday, flexible/hybrid working policy.

We are committed to having an inclusive and diverse workplace and encourage applications from backgrounds which may be underrepresented in our sector, including people from minority ethnic backgrounds and people with disabilities.  We aim to offer an interview to all candidates that meet the essential criteria for the post. Please let us know if you require any adjustment to make our recruitment process more accessible.

Guided by a collaborative vision where we all play a part in connecting nature, we provide expert advice and guidance to landowners and managers, making sure the land we look after leads by example, while inspiring and educating people and organisations across the county on what they can do. By doing this we will create a Surrey that is full of diverse and abundant wildlife, where nature is at the heart of individual choices, corporate decisions, and local economic and policy making. One that helps tackle the ongoing climate emergency, while supporting the health and wellbeing of all who live here.

Blue Marine Foundation is seeking a Programme Manager who will be responsible for the development and delivery of the Convex Seascape Survey and lead relations with the project’s funder. This role may suit someone from a corporate or account management background, preferably local to London or the southeast and willing to travel internationally as needed. This is an incredible chance to work on pioneering global science project and to join a highly impactful charity at the cutting edge of marine conservation.

The Convex Seascape Survey is two years into a five-year, multi-million-pound pioneering research project working to quantify and understand blue carbon stored in the coastal ocean floor and its potential to help mitigate climate change. Convex Seascape Survey is a partnership between Blue Marine Foundation, Convex Insurance Limited and the University of Exeter, delivered in partnership with a consortium of over sixteen other organisations.

Project management

· Lead the project management process, matched to the project grant agreement, including oversight of project finance and all deliverables.

· Coordination of project partners to ensure activities and deliverables are achieved in keeping with quarterly milestones.

· Relationship management with project partners, serving as a main point of contact and ensuring their ongoing satisfaction with the project’s progress and outcomes.

· Responsible for organising and feeding into Steering Committee meetings, as well as contributing as required to Advisory Group meetings.

· Managing supplier relationships, overseeing contracts and work package delivery. 

· Representing the project at relevant conferences and forums or visiting fieldwork sites. International travel will be required at times.

Reporting

· Report progress into the steering committee on a quarterly basis, flagging areas of concern and actioning steering committee advice.

· Develop quarterly reports and updates for the funder against deliverables.

· Create annual reports for public viewing, promoting the success and progress of the survey, with support from the communications team.

· Creation of visual presentations for advisory and steering committee updates. 

Finance

· Overseeing budget spending data for the project with support from Blue Marine’s finance team, and co-ordinate invoicing and budget reporting for the partners.

· Liaising closely with Blue Marine’s finance team to ensure efficient deployment and tracking of project funds. 

· Coordinating finance reports for the funder and partners. 

Communications

· Present the Project at public conferences and various stakeholder events

· Supporting the communications lead in delivery of project outreach through press, digital and social media

· Contribute interviews or quotes for press on project developments.

· Assisting the development and delivery of a bespoke, project-linked education programme

The successful applicant will be highly organised, with a rigorous approach to project management. Desired experience includes:

· Successful delivery of multi-million pound, multi-year research programmes or other projects

· Track record of high-impact project management, accurate reporting and successful project delivery

· Competent and confident public-speaker with the ability to communicate complex subjects to a range of audiences which could include corporate, political and public audiences

· High level of numeracy with the ability to track multiple budgets over time 

· Excellent communicator with a diplomatic approach to management

· Skilled at reporting, with the ability to condense complex information quickly

· Aptitude and ability to work under pressure

· Basic scientific understanding may be valuable, but is not a prerequisite

Salary: Negotiable depending on experience

Hours: Full time, Monday to Friday, 9am to 5pm, with some evening and weekend work required from time to time.

Location: Flexible with some time at Somerset House, London. Frequent travel required, including internationally to conferences, project partner locations and events.

Contract: Fixed Term until 30 May 2027, three-month trial.

Holidays: 5 weeks leave per annum plus national holidays

Title: Programme Manager

Reporting to: Blue Marine director

Do you enjoy working in a fast-paced environment where no two days are the same? Do you have a genuine interest and passion to make a difference to women and their children?  

We’re recruiting for an experienced Philanthropy Manager whose area of expertise securing multi-year, six-figure gifts from grant-making organisations; developing and managing a trusts and grants pipeline, including the application and reporting process, in order to build a reliable and sustainable income stream. The postholder will be responsible for all areas of trusts and grants fundraising, including writing compelling applications that solicit funding for Life’s vital work as well as reporting on our service delivery outcomes, maximising the opportunities for renewed funding. 

The Philanthropy Manager (Trusts, Grants and Foundations) will be responsible for delivering a strategic approach to trusts, grants and foundations; working with service delivery areas of the organisation as well as the finance department, in order to create compelling projects, with measurable outcomes that can be reported on. The postholder will be able to articulate these projects into cases for support within written applications, matching projects with appropriate funders and delivering a compelling ask. This role requires the development of a trusts, grants and foundations pipeline, from research through to reporting, ensuring a sustainable and maximised income stream. 

About Life:  

Life’s a national pregnancy and maternal support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.  

Our services include    

• Supported housing and community support    
• Counselling and skilled listening    
• Free pregnancy tests and baby supplies   

Our values  

All our work is underpinned by the following universal human values:  

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Are you a strategic, passionate, and experienced leader with a big heart for the older generations? If so, you could be the person we are looking for to lead Embracing Age.

Introduction

We live in a world that is ageing, and with that come opportunities and challenges.  At Embracing Age we want to harness those opportunities and respond to the challenges. We’re motivated by the heart of God towards the older generations, particularly those no longer able to live independently, and needing to draw on care and support. 

If you’re motivated by a similar heart and that message resonates, then perhaps you are the person to take Embracing Age forward in this next season. It’s an exciting time, we’re a growing charity with an amazing staff team and trustee board.
 

About Us

Embracing Age is a Christian charity working towards a world where older people are valued, connected and full of hope. We do this by befriending care home residents, supporting informal carers and equipping churches in their work amongst older people. Care home residents are twice as likely to feel severely lonely than older people living at home and we want to embrace them with God's love.

About the Role

The CEO will provide leadership to Embracing Age and to be responsible for the management and administration of the charity, in partnership with and reporting to the trustees. You'll lead, inspire and motivate staff and volunteers, whilst upholding and developing the Christian ethos, vision, mission and values of Embracing Age, along with the strategic objectives and priorities.

About You

You’ll be a strategic, passionate person with a big heart for the older generations and a desire to mobilise churches and communities in coming alongside them. You’ll be a friendly, confident individual with good communication and organisational skills who is looking for a part time flexible role. 

How to Apply

If you are interested in applying for this role, please read through the recruitment pack and send your CV and a covering letter of no more than two sides, outlining your interest in and suitability for the role.

Your application should include a brief description of your faith journey and Church involvement and the details of two referees, one being a Church leader and the second a professional referee.

If you would like an informal chat about the role please get in touch

Closing date 8th June 2024

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location: Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

 

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

What we offer

Pension scheme

• NHS Pension Scheme (eligible employees)

• Stakeholder pension scheme

• Employee contribution 3.5%

• Shooting Star Children’s Hospices contribution 4.5%

• Additional contributions – we will pay 1% above the contribution up to a limit of 7%

Annual leave

• 35 days including Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free employees)

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

We are a charity that manages Whiteley Village retirement community, founded over a hundred years ago in Walton on Thames, Surrey, and the Village located in 225 acres of beautiful grounds and is a very special place to live and work.
 

About the role:

As the Trusts and Foundations Fundraiser you will use your core knowledge and skill to reflect on strategy, relationship building and leading our charitable profile and income streams.

You will develop and influence strategy formation with supporters and other stakeholders to identify and actively seek out and engage trusts, foundations, and other funders by writing compelling and comprehensive funding bids, presentations, and applications.

You will work collaboratively with Senior Management Team to enhance stewardship to enable creative, effective, and appropriate activities to promote the development of sustainable engagement with supporters.

About you:

You will have demonstrable knowledge and experience of trusts and grants fundraising in a complex organisation as well as experience of prospecting, writing, and managing the application process. Ability to develop relationships with a broad range of stakeholders is vital.

In this role you will need excellent communication and IT skills together with demonstrable ability to plan, prioritise and work proactively. Understanding of the health/housing sector would be advantageous.

What we offer:

34 days annual leave (including Bank holidays), excellent working environment, great learning & development opportunities, life assurance, pension, employee assistance programme, Blue Light Card, and free parking.

Do you have a passion for accuracy and a knack for building relationships?

School Fees Supervisor is required to assist the finance team and ensure the smooth running of the financial operations.

In this role, you'll lead a team of two assistants, manage student fees, and build strong relationships with parents and other departments.

Your schools Fees Supervisor Benefits will include:

• Health & Wellbeing Support: Choose from optional Private Medical Insurance and a Medicash Scheme to help manage your dental and optical costs.
• Financial Security: We offer a pension scheme with employer matching contributions up to 5% of your salary, plus life assurance of £100,000 for peace of mind.
• Work-Life Balance: Maintain a healthy work-life balance with our Employee Assistance Programme and access to on-site gym facilities at the Cobham Sports Centre.
• Invest in You: We're committed to your professional growth through ongoing professional development opportunities.
• Save on Your Commute: Reduce your commuting costs with our Cycle to Work Scheme and enjoy the convenience of free on-site parking.

Your Schools Fees Supervisor daily tasks will include:

• Overseeing the accounts receivable process and ensuring accurate records.
• Managing fee collections and liaising with corporate payers and schools fees.
• Supporting the biannual billing process and supervising daily banking.
• Providing excellent customer service and resolving fee-related queries.
• Building strong relationships with staff and external stakeholders.

Your skills and attributes will include:

• Excellent customer service skills and cultural awareness.
• A keen eye for detail and a commitment to accuracy.
• The ability to handle sensitive situations with discretion.
• Strong IT skills with proficiency in Microsoft Office, particularly Excel.
• Prior experience with CRM systems is a plus.
• Experience leading a team and supervising accounts receivable is important.

Please note that an enhanced DBS check is required for this role, and references will be contacted before your application is submitted.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Board Member  Finance / Environmental / IT 

UK Remote with occasional in person meetings

£5,577

Due to three of our client's current Board members stepping down from their positions following completion of their six-year terms, they are looking to fill three vacancies on their Board with individuals who can strengthen their existing skills-based Board by bringing high level knowledge and experience in one or more of the below key areas:

• Treasury and Corporate Finance (strategy and funding options)
• Environmental (green agenda / achieving net zero carbon)
• Strategic IT and Data (using data effectively)

The successful applicant will be a member of their Board and a member of one or more of the following committees:

• Audit and Risk
• Board Effectiveness and People
• Customer Assurance

The successful applicants will be appointed at the July Board meeting however term of office will commence in September 2024. The Board typically meet online however there are approximately four in person meetings a year, which also include overnight stays

As a full Board Member, the remuneration is £5,577 p.a. plus reasonable expenses.

They welcome applications from people of all ages, backgrounds, and communities, and seek to improve the collective diversity of thought and experience across their Board. They will make reasonable adjustments to the selection process if required.

The interviews for this vacancy will be held on 16th & 17th July 2024 at their Wellingborough office with informal conversations taking place on the 2nd July 2024.

Closing date: 12 noon on Tuesday 4th June 2024