Counselling jobs

Are you a strategic relationship builder with a passion for meaningful impact?

An integral member of the senior leadership team, you will drive the growth of complex donor portfolios, nurture long-term corporate and philanthropy partnerships, as well as leading our trusts, legacies, and individual giving programmes. Your expertise in major gift fundraising, senior stakeholder engagement, and bespoke stewardship will be key to building sustainable relationships that deliver lasting results.

This is an exciting opportunity to deepen supporter engagement, shape the future of giving at Willen Hospice and deliver the sustainable income that allows us to grow and expand our support to all that need it.

What you’ll do:

✅ Lead and embed a culture of transformational fundraising across the organisation.

✅ Develop and deliver ambitious strategies for corporate fundraising, major donor engagement, legacy & in-memory giving and regular giving.

✅ Lead, inspire and grow a skilled fundraising team.

✅ Oversee an income portfolio of c.£5 million, ensuring sustainable growth.

What you’ll need:

You will be an experienced, strategic leader who thrives on building connections and influencing at the highest level. A natural ambassador, you will combine innovative thinking with a track record of delivering income growth. You’ll be confident engaging with senior stakeholders, passionate about impact, and committed to developing people and partnerships that last.

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated income generation team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why join us?

• A role with purpose – make an impact by supporting exceptional palliative care.
• Supportive and caring environment – work with passionate, like minded-colleagues.
• Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras – free parking, subsidised catering, Blue Light Card discounts (with membership), and access to our Employee Assistance Programme.

Bring your strategic vision, your passion for people, and your drive to deliver results. Together, we’ll grow a future where everyone in our community can access outstanding end-of-life care.

Hybrid working considered following a period of Induction.

For an informal conversation, please contact Margaret Dovies, Executive PA 

Closing date: 1st October

Interview date: 6th October

About ELBA
ELBA is a leading social regeneration charity in east London. Our mission is to develop employee volunteering and employment initiatives to decrease poverty, improve social mobility and increase equality for communities in east London and beyond. We facilitate corporate support from over 100 organisations into our community, education and employment programmes.
With over 35 years of experience enabling successful partnerships between businesses and communities, ELBA engages over 16,000 corporate employees in volunteer programmes annually
that support employment, education and community initiatives. In 2024 the Community Works programme supported over 250 charities and social enterprises through engaging employee volunteers in practical and skills-based volunteering opportunities.

About Evolve

Evolve is a Business Charity Awards nominated collaboration between three longstanding corporate partners, a corporate foundation and ELBA. With a focus on Hackney, Tower Hamlets and Haringey, we address the barriers and challenges faced by community organisations. We do this by developing organisational capacity, especially with leadership, for those who are tackling the complex needs presented by the cost-of-living crisis.

The project is currently in its fifth year with funding secured for the following year until December 2026 with the prospect of continued work thereafter.

About the role

The purpose of the role is to lead the successful delivery of ELBA’s Evolve Project, delivering employer-supported volunteering projects that meet the needs of the communities of Hackney, Tower Hamlets and Haringey, and expectations of the corporate partners.

The role requires an ability to build close and collaborative relationships across the community sector, particularly with infrastructure organisations of the three boroughs, likewise the corporate partners. The successful candidate will lead the development and delivery of innovative workshops and long term employee volunteering activities (including ELBA’s flagship coaching programmes) to build resilience in communities. The Project Manager will also lead monthly and quarterly steering group meetings, reporting on impact to the corporate partners.

The post is managed by the Head of Community Programmes, with strategic programme support from the Partnership Director.

Working for ELBA

In our staff survey, our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and the great agency in how they deliver their objectives.

ELBA has a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active well-being and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an Employee Assistance Helpline.

Job Description

Key duties

· Lead day-to-day development, planning and delivery of Evolve workshops and programmes

· Identify and build relationships with a range of community stakeholders, including charities, community groups, Councils, funders, social enterprises and grassroots organisations to understand community needs

· Design and deliver impactful employee volunteering activities to address these needs, aligned with the skills, knowledge and expertise of the corporate volunteers

· Achieve delivery targets of employee volunteers engaged and beneficiaries supported

· Build and maintain strong relationships with Evolve partners’ Corporate Social Responsibility teams. Manage cohorts of corporate volunteers in line with project targets

· Organise and lead monthly delivery meetings and quarterly project steering group meetings with the Evolve corporate partners

· Maintain strong impact reporting for the project, providing annual reports and mid-year reports to track volunteer and beneficiary engagement

· Proactively generate comms articles, case studies, and awards nominations to highlight the successes of Evolve

General

· Develop a broad knowledge of community resources, programmes and local authority priorities in Hackney, Tower Hamlets and Haringey

· Support the wider Community team and other ELBA colleagues on projects where appropriate

· Use ELBA internal systems to maintain records and report progress, including due diligence and volunteer recording via Salesforce within set timescales

· Ensure that systems for monitoring and evaluation are in place

· Adhere to ELBA’s safeguarding policies and procedures, equal opportunities, health & safety

· Undertake any other reasonable duties as requested by your line manager

Person Specification

Essential skills and experience

· Strong project management skills, managing projects from inception to completion

· Highly organised with an ability to prioritise, work under pressure and deliver set targets

· Experience in facilitating and delivering in-person and online workshops and events to audiences from different sectors

· Ability to manage and track multiple projects, often with competing deadlines

· Excellent interpersonal skills including collaboration, public speaking and negotiation

· Flexibility and creative problem-solving

· Excellent oral and written communication skills with the ability to articulate messages clearly

· Experience in developing effective partnerships with multiple stakeholders and the ability to work collaboratively with community and corporate partners

· An understanding of corporate community investment and employee volunteering programmes

· Experience of impact measurement techniques and project tracking tools

· A high level of IT literacy

Desirable skills and experience

· Experience of working with or within the corporate sector

· Good commercial awareness

· Experience of corporate community investment

· Experience of working with and training employee volunteers

· Experience of working in or with the voluntary and community sector in east London

· Experience of event management

· Experience of delivering employability events/projects

· Experience of using Salesforce to track and monitor projects

· Use of social media and experience in communicating externally in an engaging method

ELBA expects all staff to demonstrate ELBA’s core competencies:

• Accountability
• Relationship management
• Thought leadership

ELBA is proud to represent the diversity of the communities we support. We are an equal opportunities employer and we welcome all applications.

This appointment is subject to DBS clearance and satisfactory references. Shortlisted candidates will be asked to make a declaration stating that there are no reasons why the applicant cannot work with children, young people or vulnerable adults.

Domestic Abuse Officer

Location: Waltham Forest/London

Salary: £30,000 per annum

Full Time

1-year fixed term contract

Young Ladies Club aims to raise aspirations in disadvantaged young women to achieve their education and career potential by providing mentoring, confidence building activities and career workshops from positive role models.  We envision a world where young women’s socio-economic background does not impact educational and career outcomes.

We are now looking for an experience Domestic Abuse Officer to provide an effective, efficient, and supportive service to women who are victims of domestic abuse providing emotional, practical and welfare support. As our Domestic Abuse Officer, you will provide a high-quality pro-active service to victims of domestic abuse and other forms of VAWG in either 1:1 or group settings delivering a service to those at medium and low risk.

As a Domestic Abuse Officer, your responsibilities will be:

· To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse.

· To ensure that women are enabled to access their rights and are informed about their options.

· To reach out to survivors of domestic abuse and raise awareness of domestic abuse and local services offered.

· To support and implement the aims and objectives of Young Ladies Club ensuring that all work is undertaken in accordance with Young Ladies Club policies and procedures.

· To facilitate or co-facilitate the support groups

· To facilitate the provision of culturally sensitive therapeutic interventions and counselling services.

Required Skills and Experience:

· Demonstrable qualifications and/or experience in the field of domestic violence accommodation and support.

· An excellent working knowledge of key issues faced by black and minoritised women who have experienced Domestic Abuse and VAWG. Able to apply this knowledge at a practical level.

· Experience of identifying and responding to the risks to and needs of survivors of domestic

violence

· Experience of working with vulnerable women at least some of which are women or girls affected by domestic abuse and other forms of gender-based violence.

· A sound working knowledge of the practical, emotional, social and economic issues facing black and minoritised women and girls affected by domestic, and intimate relationship abuse

· Experience of multi-agency partnership working

· Knowledge of relevant legislation relating to Immigration, Honour Based Violence, Forced Marriage and FGM.

· Experience in running support groups in the community

· Ability to work with interpreters and volunteers.

· Ability to work with voluntary organisations, local authorities and government agencies on behalf of women.

· Effective communication skills.

· Experience of managing basic administrative systems.

· Training and qualifications in the provision of advice and advocacy on issues such as housing, welfare benefits and domestic violence.

· Good working knowledge of IT system and databases.

· Ability to run groups virtually on Zoom/Teams etc

Due to the nature of the role and the needs of our service users, this post is restricted to female applicants. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010. YLC is committed to equality of opportunity and welcomes applications from all sectors of the community.

Due to the nature of the role and the needs of our service users, this post is restricted to Black and minoritised women. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not

necessarily exclude you from this post but under the Act, we must have details. An Enhanced

Disclosure will be sought in the event of a successful application for this post and therefore

you will be required to give details of spent and unspent convictions disclosed above. YLC

operates under the Revised Code of Practice for Disclosure and Barring Service.

Are you a values-driven leader who can bring rigour, clarity, and inspiration to complex systems of governance and performance?

Willen Hospice is seeking an exceptional Head of Governance, Performance & Improvement to shape and deliver the frameworks that will strengthen our resilience, accountability, and impact.

This is a pivotal opportunity to lead on corporate governance, policy and compliance, project oversight, and quality assurance—ensuring our hospice operates with the highest standards of transparency and effectiveness. More than that, you will champion a culture of continuous improvement, harnessing data and evidence to drive smarter decision-making, better outcomes, and long-term sustainability.

As part of our senior leadership team, you will not only safeguard the organisation’s integrity but also enable innovation and transformation—helping us to deliver outstanding care today, while preparing confidently for the challenges of tomorrow.

 What you’ll do:

✅ Lead the integration of governance and performance frameworks that underpin safe and effective care. 

✅ Develop systems to support high-quality project delivery and continuous improvement. 

✅ Work closely with the Director of Income Operations and Governance to bridge strategy and operational delivery. 

✅ Provide assurance to the Board of Trustees and sub-committees through timely, transparent reporting and compliance. 

What you’ll need:

You will be a strategic, detail-orientated leader with substantial experience in governance and performance. You will bring a proven track record of building and embedding frameworks that drive assurance, improvement and innovation. Skilled at aligning policy, data and delivery with organisational strategy, you will also be an excellent communicator – able to engage stakeholders at all levels and translate insight into meaningful action. 

 Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why join us?

• A role with purpose – contribute to exceptional palliative care.
• Supportive and caring environment – work with passionate, like minded-colleagues.
• Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras – free parking, subsidised catering, Blue Light Card discounts (with membership), and access to our Employee Assistance Programme.

Bring your strategic vision, your commitment to excellence, and your ability to deliver results. Together, we will build a future where every member of our community can access outstanding end-of-life care.

Hybrid working considered following a period of Induction.

For an informal conversation, please contact Margaret Dovies, Executive PA

Closing date: 1st October

Interview date: 9th October

Make a real difference to people living with ME/CFS and Long Covid by joining ME Connect as our new Deputy Manager.

Who are The ME Association?

Since 1980, the ME Association has been providing expert help to people living with ME/CFS and Long Covid. We believe that nobody should struggle alone.

At least 404,000 people in the UK have ME/CFS, and a further 950,000 people living with Long Covid may meet the diagnostic criteria. That’s potentially 1.35 million people across the UK affected by this debilitating, life changing condition.

This represents a real and urgent health crisis—and we are determined to improve healthcare, raise awareness, and provide trusted support and information to those who need it most.

About ME Connect

ME Connect is at the heart of that mission.

Living with ME/CFS brings immense challenges: physical symptoms, emotional strain, isolation whilst often being misunderstood and disbelieved. Our service exists to change that.

• We provide emotional support, understanding, and empathy through a trusted team of trained staff and volunteers.
• We’re accessible by phone, email, and social media messaging.
• We offer extended emotional support via ME Connections and run ME Connected, a safe, supportive online community on Discord.

Thanks to significant growth in the past year, we’re now ready to expand our team.

The Role – Deputy Manager, ME Connect

As a key member of ME Connect, you will play a pivotal role in the delivery, development and leadership of our vital service.

You’ll need to be compassionate, resilient, and flexible—able to use initiative and juggle a varied workload. You will:

• Respond to ME Connect email and Social Media messaging service.
• Deliver one to one training to new volunteers (Charitylog and Call Handling).
• Manage referrals to ME Connections.
• Assist in running monthly data reports to analyse delivery of ME Connect services.
• Cover shifts on the ME Connect phone line as necessary (due to sickness/annual leave) using counselling skills to provide empathetic support/information to service users.
• Provide leadership cover when the ME Connect Manager is on leave.

What you will need...

Essential requirements

• Emotional resilience – able to remain calm, compassionate, and professional when handling potentially distressing contacts.
• Flexibility – comfortable managing a varied working day, which can change at short notice.
• Excellent written and verbal communcation skills.
• Initiative – confident making decisions and taking responsibility where needed.
• Leadership skills – support volunteers and staff as required, contribute to volunteer training and provide cover for the ME Connect Manager during leave.
• IT proficiency – highly competent in particular with Microsoft Office 365 and Teams.
• Positive, supportive attitude.
• Sense of humour!

Desirable

• Knowledge of ME/Long Covid and the impact of living with chronic illness.
• Experience of using counselling skills in a remote service.
• Experience using Charitylog or similar client management systems.
• Experience with Call Handling phone service.
• Experience of managing both staff and volunteers.

Why Join Us?

• Be part of a national charity making a tangible difference.
• Contribute to a vital support service at a time of real need.
• Work in a supportive, values-driven team that believes in compassion, respect, and impact.
• 25 days holiday.
• Nest pension scheme.

Interviews will take place online.

Please apply with CV and covering letter through Charity Job.

For questions or an informal discussion about the role, contact Katharine Leat, ME Connect Manager 

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are seeking an experienced HR Officer to join our People & Culture team, providing professional HR support to managers and employees.  You will ideally have experience of providing HR in a small to medium sized organisation with the ability to manage multiple priorities and work to deadlines. This is a great opportunity for someone who is looking for a challenging interim role.

You will be responsible for:

• Supporting with all areas of recruitment including agreeing job descriptions, drafting and posting job adverts and managing applications
• Conducting all necessary pre-employment checks
• Issuing offer letters, employment contracts and other correspondence
• Onboarding of new staff and arranging induction training
• Dealing with first-line queries on HR policies and procedures, pay and benefits
• Highlighting any people issues to the HR Advisor and Director of People & Culture
• Assisting in monthly payroll preparation, inputting instructions on payroll spreadsheet
• Monitoring probation review and performance review paperwork and chasing missing documentation as needed
• Updating HR system with joiners, leavers and other changes as required

You should have:

• Previous experience as HR Officer or Assistant, ideally in a small HR team in a charity or SME
• Thorough and up to date knowledge of employment legislation
• Knowledge of best practice in HR policies and procedures together with experience of finding practical solutions to people issues
• Recruitment & selection experience
• Experience of using an HR database
• Strong organisational skills and attention to detail
• Ability to deliver good customer service
• Excellent written and verbal communication skills
• Tact, discretion and experience of handling confidential information with sensitivity
• A self-starter, able to use initiative and work independently to overcome challenges

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

To apply

Please send your CV and a covering letter (no more than two sides) highlighting how your skills and experience equip you for this role.

Interviews will be held on 6th October 2025

We believe in the importance and value of our colleagues. Our Colleague Experience Manager is a vital role at Starlight, prioritising our colleagues, their experience at work, their wellbeing, health & safety, and aspirations. We listen carefully to our colleagues to understand what matters to them at work and are committed to developing and growing the environment that will enable our colleagues to be their best. You will thrive on responsibilities from policy, process and administration to supporting Learning & Development and our Moments That Matter people strategy.

Family Support Worker

 (1-year Maternity Cover)

£24,000 pa + benefits (including 25 days annual leave, company car and pension)

South West Care Team (Swindon and Wiltshire areas)

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This post will cover the South West of England, with this position focusing on Swindon and Wiltshire area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online. Please disclose on your application form if you have used AI for any part of your job application.

Interview dates: Interview Date to be confirmed

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

The Sanctuary (Crisis Café) is a service for all residents experiencing emotional distress. The café is weekdays during the evening and at weekends in the afternoon. We provide initial support meetings both face to face and via the telephone, workign with clients to resolve immediate distress, and explore coping mechanisms. We then coproduce support plans with clients and offer 121’s, counselling, peer support groups and workshops as well as a social place to be.  

The support worker will be experienced in working with people in distress or who have mental health issues, highly organised and have excellent people skills.  A minimum of 3 shifts per week is required.

The service is open 7 days a week:

4.30-10pm Monday – Friday and 12 – 6pm Saturday and Sunday (Barnet)

5-10pm Monday – Friday and 12 – 5pm Saturday and Sunday (Enfield)

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

South West Team - Bristol and surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This post will cover the South West of England, with this position focusing on Bristol and the surrounding area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link.Please disclose on your application form if you have used AI for any part of your job application.

Interview dates: Interview Dates to be confirmed.

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Manager to deliver outstanding pastoral support and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It combines practical management, team leadership and youth-centred insight to embed NYO’s ethos into every aspect of delivery.

Working closely with the Head of Youth Development, you will manage the freelance Support Team and lead the Youth Support Co-ordinator, ensuring that safeguarding, welfare and inclusion are implemented consistently. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and coordinating logistics in a busy residential environment. You’ll also deputise for the Head of Youth Development when required, leading operational briefings and representing the team in cross-programme conversations.

This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across planning, programmes and operations, and be a visible and responsive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Visit our website to find out more and apply

Deadline for applications: 10am, Monday 29 September 2025

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the Role

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as supporting our skilled volunteers through their development and weekly shifts.

This role also provides valuable practical experience in providing emotional support to vulnerable people.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

Closing date:  Midday Wednesday 24th September 2025

To apply: Please complete your application before the closing date, addressing all areas on the person  specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Delivering support through calls, emails and other means (e.g. text messaging) to people affected by mental illness, and supporting and mentoring volunteers.

2. On shift, creating a safe and supportive team environment with SANE volunteers.

3. Providing debriefing and support to volunteers following their work with callers.

4. Sharing information with your team both verbally and in writing, to ensure effective handover to colleagues.

5. Working as part of a team to ensure a shared understanding of how SANE support services operate; using your knowledge and experience to ensure our callers are effectively supported.

6. Recording work in accordance with SANE’s organisational systems.

7. Always working within SANE’s values, policies and procedural guidelines.

8. Keeping abreast of and working in accordance with relevant legislation and regulatory standards.

9. Understanding and working within SANE’s safeguarding framework.

10.  Ensuring all work is in line with the Equality Act.

11.  Keeping volunteers up to date with any key service information or legal or procedural changes, as appropriate.

12.  Ensuring that any issues or concerns are logged and discussed with a Services team manager.

13.  Attending supervisions and appraisals and contributing to team meetings.

14.  Having a commitment to personal, volunteer and team development and your own well-being. 

15.  Being self-sufficient in terms overseeing any I.T., security, and health & safety matters which may arise whilst on the shift.

16.  Undertaking any other duties commensurate with this role.

 
Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers. Essential

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services. Desirable

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service. Desirable

4. Experience of providing high-quality written and verbal support to people asking for help. Essential
 

Knowledge and Qualifications

5. Good general knowledge of the mental health system including access, treatment and common relevant legislation and available support structures for people with mental illnesses and carers. Desirable
 

Personal Qualities

6. The ability and enthusiasm to create a team with volunteers, and provide them with support, mentoring and autonomy. Essential

7. The ability to work with distressing and challenging content, support callers with complex needs and ensure self-care. Essential

8. The empathy and compassion to be able to provide meaningful support both on the phone and in emails. Essential

9. A work ethos underpinned by a commitment to equality and diversity. Essential

10.  An understanding of and ability to work within appropriate professional boundaries Essential

Skills

11.  Excellent interpersonal and communication skills – both verbally and in writing. Essential

12.  Commitment and ability to adhere to organisational policies and procedures, especially with regard to safeguarding and confidentiality. Essential

13.  Able to work independently, flexibly, and also collaboratively within a team. Essential

14.  Good self-awareness. Essential

15.  Effective organisational and planning skills.  Essential

16.  Proficiency in IT packages including Word, Excel and Outlook, with the ability to input and extract data from relevant databases. Essential

Family Support Manager - Greater Manchester

£29,000 + Company Car and benefits (including 25 days annual leave and pension)

This post will cover the Greater Manchester region

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Manager to lead our Greater Manchester Family Support team, including volunteers and a small caseload.

Reporting to the Head of Care out of our Greater Manchester team base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high quality family support service: and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.

Having worked in a stressful and emotional environment within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.

What we’re looking for:

• An experienced child health, education or social care professional - applications will be particularly welcome from those who understand the impact of family dynamics of having a child/young person with a life threatening or terminal illness and those who have worked in bereavement support. 
• A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
• Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
• Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks form conception to completion and understand that quickly connecting with people is essential.
• A persuasive, inclusive approach to achieving goals quickly and correctly - with a warm and friendly working style.
• Strong networking skills and confident use of MS Office - educated to A-Level with a recognised childcare and management qualification (NVQ4 or equivalent).

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
•  Access to the Blue Light Card Scheme, and other rewards and discounts
• BikThe option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Croydon Drop In (CDI) are seeking a highly motivated and enthusiastic practitioner to work within our award-winning Voluntary Sector services. The post-holder will work within our safeguarding protocols to provide safe interventions for Neurodivergent children, young people and families using evidence-based methodologies. The post holder will safely work with people across different cultural backgrounds and ages and will be committed to equality, diversity and inclusion.

The post holder will use their skills to support children and young people who are referred in to or have self-referred in to the A for Autism Service. This service is a community based Pre and Post Autism Diagnostic Service. The successful candidate will receive Reflective Practice Supervision to support their professional development and ensure the safety of themselves and the people they work with, alongside Line Management Supervision.

Please read the Job Description and Person Specification before applying for the role.

Information about the Job Role

This full-time role will be best suited for applicants who are able to balance a busy work schedule being both office based and community based, working mainly with 16 – 25 year old children, young people and their families, and delivering workshops and one to one support in a range of community based settings, and at CDI sites. Applicants must be willing to travel around Croydon as the service is community based. Occasional travel outside of Croydon may also arise to best meet the needs of those accessing the service. This role will include session, activity and resources design and delivery.

Closing date for applications: 11pm Wednesday 24th September 2025

Interview date: Friday 3rd October 2025

 Please note - we reserve the right to close the vacancy earlier if we receive sufficient applications which we will review on a rolling basis, so please submit your application as soon as possible