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Closing today at 23:30
The Brain Tumour Charity, Fleet, Hampshire (Hybrid)
£25,000 per year
Posted 2 weeks ago
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Closing today at 23:59
Prospectus, Finchley (Hybrid)
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Emmaus Hampshire, Winchester (On-site)
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Page 1 of 15
Fleet, Hampshire (Hybrid)
£25,000 per year
Full-time
Permanent
Job description

We know that 91% of people affected by a brain tumour, will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. The Support Team at The Brain Tumour Charity are addressing this by offering free, professional counselling to the brain tumour community, ensuring that when needed, those diagnosed and their loved ones, always have somewhere to turn.

As a Counselling Service Assistant for this service, you will support with the day-to-day operations of the service. You will help to deliver each element of the service, from referrals and assessments, right through to feedback requests and discharging clients.

WHO WE'RE LOOKING FOR:

We are looking for a professional and empathetic person, who has experience of working in a busy admin role. The ideal candidate would also have a good understanding of counselling and would be able to confidently explain this to prospective clients. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

  • Day to day delivery of all service operations, mainly answering phone calls, responding to emails and managing a busy diary.

  • Supporting a team of volunteer assessors to ensure they receive the help and guidance they need to deliver their role.

  • Giving clients in the service a positive, empathetic and professional experience, where they feel well supported.

  • Requesting feedback from clients about their experience within the service

  • Maintenance of appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

  • Work to promote the service across all areas of charity and within the wider community

  • Assist with the covering of the Charity’s Support Line where required

  • Committed to observing confidentiality, in line with the service and organisational policy

  • Contribution to safeguarding and promotion of the welfare of clients, in line with organisational policy

Organisation
The Brain Tumour Charity View profile Organisation type Registered Charity Company size 51 - 100

The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.

The Brain Tumour Charity logo Play
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Posted on: 05 January 2026
Closing date: 25 January 2026 at 23:30
Tags: Administration, Counselling

The client requests no contact from agencies or media sales.