Counselling jobs
Room to Heal is looking for a Co-Director for Finance & Fundraising to work with our Co-Director for Frontline Operations to support the thriving of our community.
About us
Room to Heal is an established therapeutic community in London. We support refugees and people seeking asylum, many of whom are torture survivors, through an integrated programme of therapeutic and casework assistance, in the context of a community of survivors. Our approach recognises the political context of our community members’ multiple and ongoing experiences of trauma and marginalisation including in their home country, on their journey to, and within, the UK. We offer long term and holistic support.
We are looking for a Co-Director who:
- Will ensure the overall financial sustainability of the charity through development of the fundraising strategy and oversight of its implementation
- Understands the experiences of our members in order to sustain Room to Heal’s therapeutic community and ensure the safety and appropriateness of all of our services
- Has awareness and interest in psychotherapy and group work
- Makes strategic decisions that centre the experience of refugees and people seeking asylum alongside maintaining the sustainability of the organisation
- Has the drive, care and vision to create new opportunities to support refugees and people seeking asylum and to learn and share experiences through external networks and partnerships in the UK and internationally
- Is able to speak with authenticity and challenge injustices knowing directly what the impact is due to own lived experience
- Can lead by consensus and collaboration and has a strong belief in the therapeutic benefits of community.
We strongly encourage applications from those with some lived experience of the issues that our community members are experiencing.
The client requests no contact from agencies or media sales.
Thank you!
Do you have a keen eye for detail and enjoy working with data in a structured way?
Join our team at the Motor Neurone Disease (MND) Association as an Income Assistant and help support the accurate and efficient processing of supporter donations.
We're looking for an Income Assistant to join our Income Team in Northampton (with hybrid working available). This role offers the chance to provide vital administrative support and ensure excellent service to our valued supporters.
Key Responsibilities:
As an Income Assistant, you'll be part of a friendly, dedicated team ensuring income is processed efficiently and in line with key standards.
- Accurately process income on to the Raiser's Edge database, ensuring correct and consistent coding and record linking
- Prepare income batches for processing
- Support the preparation of manual Gift Aid sponsorship claims
- Maintain accurate records and ensure database updates are completed correctly
- Handle income-related queries and amendments within agreed timescales
- Follow all relevant compliance procedures, including Data Protection, HMRC and audit guidelines
- Respond to phone, email and written enquiries to support high standards of supporter care
- Provide general administrative support to the wider team as needed
- Help support an inclusive and respectful environment by following our equality, diversity and inclusion principles and our Association Values.
About You:
You'll bring strong administrative skills and attention to detail to the Income Assistant role, along with a positive approach to team working.
- Experience in general administration
- Comfortable using databases and checking data for accuracy
- Proficient in Microsoft Office, especially Word, Excel and Outlook
- Clear and confident communicator, both verbally and in writing
- Able to handle phone and email queries with care and professionalism
- A collaborative team member with a proactive approach
- Strong time management skills and attention to detail
- Flexible and adaptable to a range of duties
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: Hybrid Working & Flexibility: This role offers hybrid working with a 2-3 days minimum office attendance per week.
(5 days per week office-based training is required for the first 8 weeks. Flexibility to attend the office more regularly on occasion may also be required to meet business needs.)
We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Previous experience in general administration duties
- Experience of using databases and proven ability to process and check data accurately and consistently
- Advanced knowledge of Microsoft Office (Word, Excel and Outlook)
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
If you're looking for a meaningful role where your attention to detail and organisational skills will make a real difference, we'd love to hear from you.
Apply now to join us as an Income Assistant and be part of a supportive team helping to deliver high standards for our members, donors and supporters.
The client requests no contact from agencies or media sales.
Thank you!
Do you enjoy working with data and systems, and delivering excellent service?
We're looking for an Income Officer to support the fundraising team at the Motor Neurone Disease (MND) Association by processing income accurately, maintaining data integrity, and providing excellent supporter care. This role is key to ensuring we can continue to deliver and grow our work.
Key Responsibilities:
As Income Officer, you'll play an important part in ensuring all income is accurately processed and allocated, while maintaining high standards of supporter care.
- Process income from various channels using the Raiser's Edge database, ensuring accuracy and consistency
- Allocate restricted income in line with supporter requests
- Build and maintain positive relationships with supporters to understand their giving intentions
- Respond to telephone, email and written queries, including complex cases, with professionalism and care
- Oversee regular giving from over 7,000 supporters via Direct Debit, Standing Order and Payroll Giving
- Manage data across multiple systems including Access databases, ensuring data integrity and accuracy
- Conduct Gift Aid audit checks before HMRC submission, supporting income generation of approx. £1 million annually
- Ensure compliance with Data Protection, HMRC and audit requirements when handling sensitive supporter data
- Contribute to process improvements by identifying and helping implement innovative solutions
- Collaborate with teams across the organisation to support shared goals and effective ways of working
About You:
You'll be an organised and detail-focused Income Officer with strong technical and communication skills.
- Confident using databases and experienced in accurate data processing
- Familiar with financial processes and procedures
- Comfortable working with donation platforms and processing systems
- Skilled in problem solving with a practical and thoughtful approach
- Advanced user of Microsoft Office, especially Excel, Word and Outlook
- Clear and professional communicator, both written and verbal
- Able to prioritise your workload, manage multiple tasks and meet deadlines
- Enjoy working collaboratively with others, bringing a positive and flexible mindset
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: Hybrid Working & Flexibility: This role offers hybrid working with a 2-3 days minimum office attendance per week.
(5 days per week office-based training is required for the first 8 weeks. Flexibility to attend the office more regularly on occasion may be also be required to meet business needs.)
We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Technical ability to use databases & proven ability to process and check data accurately and consistently
- Experience of commercial financial processes and procedures
- Understanding or transferable experience in working with processing systems and donation platforms
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
If this Income Officer opportunity sounds right for you, we'd love to hear from you. Help us make a difference-one transaction at a time.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate, and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in Haringey. This is an exciting opportunity to work with stroke survivors and their families to provide stroke recovery support following a stroke.
Position: S11275 Stroke Support Coordinator
Location: Home-based, Haringey, however, regular travel will be required as part of this role within the service area (may include other travel in London and nationally to include team meetings or other work-related meetings).
Salary: Circa £27,400 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Hours: 35 hours per week
Contract: Services are contracted and there is currently funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 14 May 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 21 May 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the London Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
• Supporting new stroke survivors and their carers from hospital discharge into the community
• Provide personalised information, advice and support
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke
About You
You will have:
• Experience / background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and the ability to maintain accurate records
• An affinity with the values of the Association
• A flexible approach and the ability to effectively manage a caseload
This role requires regular travel across Haringey and to visit people at home and in community settings. There will be also be occasional travel to other parts of London and nationally to attend team meetings and other work commitments. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Immigration and Asylum Caseworker
This charity has an exciting opportunity as an Immigration and Asylum Caseworker (IAA LEVEL 2/3) to make a real difference to asylum seekers and refugees in the Reading area.
Position: Immigration and Asylum Caseworker (IAA LEVEL 2/3)
Location: Reading
Hours: Full-time, Office based
Contract: 1-year contract – renewed subject to funding
Salary: £32,364 - £33,559 + 6% pension
Closing date: 5pm on Friday 23rd May 2025
Interview date: Thursday, 29th May 2025 in person
Benefits: 25 days annual leave plus bank holidays (additional day per year of employment, max 5 days), cycle to work scheme, confidential counselling support and welfare days.
About the role:
We are looking to recruit an experienced one full-time Caseworker IAA level 2 or above to join our Casework Team and directly support our clients by advising and addressing issues including immigration, asylum and holistic matters. The successful candidate will also take the lead on our newly implemented fee charging service.
We are looking for an experienced and methodical caseworker who is able to prioritise cases competently and confidently follow the processes already in place. You will be working at our Reading or Newbury office and be available to do outreach work as and when required.
Key areas of responsibility include:
- To provide competent IAA level 1 and level 2 Asylum and Immigration advice, specifically to, undocumented persons, asylum seekers and refugees in Berkshire area.
- Casework includes supporting service users with initial asylum applications, fresh claims and supporting with actions following refusal.
- Casework under the fee charging service would include running immigration applications including extensions/renewal of leave to remain.
- You will be able to manage your own caseload and oversee the current casework team providing supervision and guidance on processes.
- Adhere to casework procedures as outlined in the office manual and the IAA standards where applicable.
- Conduct all tasks permitted under the direction of your manager with competence.
- Lead on the continuing development of our new fee charging service.
- Interview clients sensitively and professionally to enable them to explain their problems.
- Keep updated with legislation, case law, policies and procedures relating to immigration, welfare benefits and housing advice issues.
- Participate in team & staff meetings and other relevant meetings and events.
About you:
The role would suit someone who is confident in communication, has some cultural awareness and can uphold the values of the charity. All candidates should have strong ethical standards, and team spirit and be passionate about working with asylum seekers and refugees. You will have practical IT skills, be able to work to strict deadlines and have good organisational and methodical skills.
Key skills required for this role:
- Qualified to IAA level 1& level2
- Ability to work from the office – Reading or Newbury
- Ability to handle own case work
- Experience of providing or managing provision of a client focused advice service
- Undergraduate degree in law or similar subject or at least two-year experience in a relevant role, paid or voluntary
- An understanding of how the UK’s Asylum and Immigration system works.
- Excellent verbal and written communication skills in the English language.
- Proficient in MS/other office applications
- Excellent time management and organisational skills.
About the organisation:
The employer is a charity in Berkshire that offers comprehensive assistance to refugees, including free legal advice through IAA (formerly OISC) accredited solicitors, integration support via a drop-in centre, social activities, and a refugee football team. They also engage in advocacy and campaigns for refugee rights. The organization encourages community involvement through fundraising, volunteering, and membership. They have made significant impacts, such as providing extensive casework support and distributing food parcels.
The employer aims to be an equal opportunities employer and welcomes applications from all sections of the community.
You may also have experience in areas such as: Refugee Support Worker, Community Caseworker Integration Caseworker, Immigration Caseworker, Welfare Officer, Resettlement Officer, Migrant Support Worker, Support Worker, Key Worker, Outreach Worker, ETC
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full-time, 37.5 hours per week
Location: Home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.
Contract: Permanent
Want to work with multiple award-winning charity, FoodCycle? As Regional Manager you will represent, manage and co-ordinate your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run community meals using surplus food.
You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.
You will have experience of programme planning, delivery and development including community led/owned programmes. You will have experience of building relationships with a range of stakeholders and be passionate about food and cooking.
There will be frequent travel to our projects in Yorkshire and The Humber, with some evening and weekend work needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:We will be shortlisting and interviewing for this post on an ongoing basis and the vacancy will close once we have found the successful candidate. Please apply as soon as possible if interested, and no later than 11.59pm on Tuesday 6th May.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Thank you!
Salary range £27,000 – £30,000 per annum | 35 hours per week (Full-time) | Fixed term contract to March 2026 with possibility of extension
Hybrid work model involving home and weekly office-based working in Bethnal Green
Do you want to be at the forefront of national reforms improving access to justice for sexual violence survivors?
Women and Girls Network (WGN) and Centre for Women’s Justice (CWJ) are seeking a committed paralegal with feminist values to join its Legal team and play a part in this ground-breaking new work.
The successful applicant will work as part of WGN, supporting survivors of sexual violence to access high quality legal advice relating to their rights as survivors of sexual violence within the criminal justice system.
About the role
We are seeking a motivated and empathetic Sexual Violence Paralegal to join our Sexual Violence Legal team and support the delivery of our pioneering Sexual Violence Legal Pilot. This is an exciting opportunity to be part of a dynamic, survivor-centred legal service committed to improving access to justice for those affected by sexual violence.
As a key member of the legal team, you will assist lawyers with casework, support client care, and ensure the smooth operation of our legal advice service. Your role will be integral to ensuring survivors receive high-quality, compassionate, and informed legal support.
About you
You are highly organised, detail-oriented, and committed to working in a trauma-informed, survivor-focused manner. You bring a strong interest in legal issues affecting survivors of sexual violence and are eager to learn and contribute meaningfully to the work of the team. Experience working in a legal or support services setting is desirable.
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage. Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.
The Centre for Women’s Justice (CWJ) aims to help women and girls who are subject to male violence get better access to legal remedies to defend and enhance their rights; CWJ’s mission is to hold the state to account and challenge discrimination in the justice system around male violence against women and girls.
How to apply
Please visit our website for more information and to download an application form. Completed application forms and equal opportunities monitoring forms should be submitted by 9am on Tuesday 27th May 2025.
Interview details
Interviews are expected to take place on 17th June 2025, however, please note that dates may be subject to change.
Further information
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
This post is subject to satisfactory references, DBS check, and social media check.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1
Registered Charity
51 - 100
We promote social change that transforms societal attitudes, practices, and policies to prevent and eliminate violence against women and girls.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Crewe.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11268 Stroke Support Coordinator
Location: Home-based – Crewe, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £16,461 per annum per annum (FTE circa £27,435 per annum)
Contract: Permanent. Services are contracted and there is currently funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 11 May 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
You will have experience in:
• Experience/background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Stroke Association.
• A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Operations Manager
Reporting To: Director of Operations
Salary: £36,750.00 per annum
Location: London/Head Office Tooting Works
Contract: Permanent/full-time
Closing Date: 9th May 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)
About Us:
Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years.
Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business.
Role Summary:
The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.
Role Responsibilities:
Centre Operations Management
- Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
- Ensure the lettings process is well-managed and aligned with policies.
- Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
- Contribute to strategic operational planning and continuous improvement initiatives.
- Identify and resolve operational challenges in collaboration with senior management.
- Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.
Building Maintenance
- Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
- Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
- Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
- Conduct regular building inspections and implement corrective actions as needed.
- Drive sustainability initiatives, including energy efficiency and waste reduction.
- · Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
Health & Safety
- Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
- Develop and monitor health & safety procedures tailored to the site.
- Organise relevant training for staff and enforce contractor compliance.
- Maintain accurate H&S records, incident reports, and lead periodic audits.
- Support development and execution of emergency response and business continuity plans.
- Fire safety responsibility ( Fire Safety designated person))
Lettings and Lease Management
- Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
- Check we are maintaining up-to-date tenancy records,
- Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
- Carry out twice-yearly audits of lease documentation.
- Maintain relationships with tenants to support retention and satisfaction.
- Monitor lease management by team, lease compliance and resolution of any lease-related issues.
Customer Service
- Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
- Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
- Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.
Financial Management
- Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
- Negotiate contracts with suppliers and service providers to secure cost-effective deals.
- Ensure tenant arrears are regularly monitored and managed.
Line Management
- Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Handle recruitment, onboarding, and offboarding of staff members as needed.
Essential Skills / Experience
- Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
- At least 2 years’ experience in operations work.
- Excellent organisational and administrative skills.
- Desire to drive operational excellence.
- Line management experience.
- Experience of managing a building, property or facilities beneficial.
- High comfort level with online tools such as MS Office, project management software,or similar.
- Strong written and oral communication skills.
- Negotiation and customer service skills.
- Resilient and adaptable with ability to multi-task.
- Solution finder.
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Rewards
- 25 days of annual leave plus bank holidays
- Personal annual training budget following probation.
- Employee assistance programme, including counselling.
- Regular team socials throughout the year.
- Generous sick pay allowance following probation.
- General eye test.
- Well-being day (one day per year).
- Volunteer day (one day per year).
Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:
- Satisfactory Disclosure and Barring Service (DBS) check.
- Receipt of two satisfactory references.
- Proof of eligibility to work in the UK.
- Level 3 safeguarding (can be trained on the job).
Please email your CV with a cover letter stating why you are interested in this role.
Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.
The client requests no contact from agencies or media sales.
Thank you!
Operations Manager - Support Services (Mental Health)
Birmingham
Salary: £50,087 per annum
Hours: 37.5 hours per week
Birmingham Mind has a strong reputation for delivering services that meet the needs of people with, or at risk of, mental health problems. We offer a wide range of services - from those delivered in partnership with the NHS and Birmingham City Council, through to support to marginalised communities.
This is an exciting opportunity to bring your expertise and knowledge to Birmingham Mind and help us continue to deliver excellence for those experiencing mental ill health.
This role will be responsible for the Operational Management of three contracts:
Birmingham Mind’s Vulnerable Adults Services are funded by Birmingham City Council and provide mental health support to the citizens of Birmingham by helping them in their own homes and providing supported accommodation for those in serious need.
Intensive Community Rehabilitation Team (ICRT) is co-located with clinical staff from Birmingham and Solihull Mental Health Trust (BSMHT). The service works closely with commissioners, other NHS professionals, and service users to offer an alternative to inpatient rehabilitation, especially to Community Recovery Units, to facilitate the early discharge of existing rehabilitation inpatients locally.
Our Operations Managers work at a strategic and managerial level, supporting the service managers, working closely with Birmingham Mind’s Senior Leadership Team, and maintaining productive relationships with commissioners and related roles.
A successful candidate will possess excellent leadership and communication skills, and significant experience of beneficiary involvement. This role will suit someone who enjoys variety and challenge in their work, with no two days the same. The successful applicant will be working in a team of people passionate about delivering the best mental healthcare and support.
More people than ever are needing our services, and there is always more demand than we can support, so you will need to have resilience in your approach and be able to work with immediate colleagues to collectively solve problems. We are keen to continue increasing our impact, so you will need to identify opportunities for service improvement and growth. Project management and oversight make up a large part of the role, so it is essential you are skilled in this.
Our decisions and actions stem from our values, and we look for people who can model these consistently and work towards excellence. We also look for people with integrity, with a clear commitment to the recovery model, and to including the people who use our services.
Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.
Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling, and a comprehensive training programme and Birmingham Mind also has a Cycle to Work Scheme in place. Our people are key to the success of Birmingham Mind, and we are recognised as both a Mindful Employer as well as achieving gold standard success in Investors in People.
How To Apply
For an informal and confidential discussion about the role, please contact:- Ruth Coates, Deputy Director of Operations
Closing date for applications is 2nd May 2025
1st Stage Interviews will commence 13th May 2025
2nd Stage Interviews will be held w/c 19th May 2025
Thank you!
Location: Barnstaple - Little Bridge House
Job Type: Full time, 40 hours per week
Contract Type: Permanent
Salary: £43,633 - £50,091
Are you a care professional passionate about providing families in children's hospice care with social, emotional and practical support, including bereavement support, sibling support and consideration of wider family needs?
What you will be doing:
The Team Leader for Family Support will work as part of the care leadership team. Working under the Senior Care Team Leaders (STL) providing direct support and leadership to members of the care team, including the siblings team and wider family support team, overseeing the delivery of family support, accordingly. You will work closely with the Deputy Director and Lead for Family Support to work on a program of ongoing development for family support including areas such as safeguarding, transition, family engagement and staff support.
About the Organisation
Our client are an established and successful charity providing hospice care for children with life limiting conditions and their families in the South West of England. They deliver services to children and their families who have a palliative care need and meet the agreed referral criteria. Their ethos is support the whole family and their delivery model includes care wherever the child is when they need it most including care at the hospice base, at home and virtual support. The care and support they provide can span many years, or be a brief moment in time, being there when families need us most. You will leave each day knowing you have made a real difference to short and precious lives.
The successful candidate:
To be successful you will be/have:
• Educated to degree level or equivalent knowledge and skills gained through a combination of alternative study, or demonstrable employment experience.
• Relevant qualification e.g. social work, public health nursing HV, membership of relevant professional body
• Experience of working with children and families facing loss and bereavement in a palliative care setting.
• Evidence of continuous professional development (CPD) clearly recorded for professional profile.
• Experience of audit and research.
• Knowledge and insight into the needs and current issues of children with life limited conditions and their families.
• Understanding of Clinical Governance and the implications for clinical services including experience of quality issues.
• Experience of working in a multidisciplinary team in a variety of settings
• Experience of providing consultation and supervision and staff support
• Leadership and management experience, with lead responsibility for a team.
What they offer:
They value their staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from:
• 33 days (plus bank holidays) holiday entitlement (pro-rata), which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• retention of NHS pension
• annual NMC registration fees paid
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference
Join their team for a rewarding career move to an organisation where 98% of staff say they are proud to work for.
Apply now to be part of something truly meaningful! Together, you can create moments that matter.
To find out more please see the attached job description and person specification. To arrange an informal discussion please contact them.
Closing date: 30th May 2025
Anticipated interview date: 11th June 2025
They are committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. They welcome applications from all sections of the community.
You may also have experience in the following: Palliative Care Lead, Care Coordinator, Care Supervisor, Care Manager, Care Team Coordinator, Senior Care Assistant, Care Support Leader, Care Shift Leader, Care Unit Leader, Care Group Leader, Care Service Coordinator, etc.
REF-221 208
Thank you!
Join us as a Housekeeping and Hospitality Assistant at Mais House where you’ll be part of a team that provides exceptional care and support to our residents.
Working on a full time, permanent basis: 35 hours per week on a 7 day rota.
Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.
Key responsibilities of the role:
- Undertake a variety of cleaning activities, both general and deep clean, using supplies and equipment in accordance with health and safety standards.
- Working to a set routine, you’ll maintain high standards of cleanliness while adhering to infection control procedures.
- Assist and support our residents by making sure areas are safe, comfortable and accessible.
- Contribute to the wellbeing of our residents by offering social companionship and helping create a warm, homely environment.
You’ll be a motivated and compassionate individual who takes pride in their work and enjoys making others feel cared for. With experience working in a care home or similar setting and you have a friendly, can-do attitude, we’d love to hear from you! An enhanced DBS check will be required for this role.
About our care services:
The Royal British Legion operates six care homes across the UK, offering exceptional residential, nursing, and dementia care tailored to veterans and their families. Located near picturesque Bexhill-on-Sea, Mais House is a stunning period property with 51 en-suite bedrooms and a range of amenities, including a lounge bar, cinema, memorial garden, conservatory/greenhouse, and beautifully maintained gardens to enjoy year-round. Residents benefit from a warm and supportive community, personalised care that addresses their unique needs, a restaurant-style dining experience, and a diverse program of engaging activities. With its blend of comfort, community, and exceptional standards, Mais House provides a welcoming home where those who served feel truly valued.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:
- 22 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
We’re looking for an inspiring and strategic leader to join the Royal British Legion as a Regional Poppy Appeal Manager in London, however working in South and East Midlands for the first three months. In this fundamental role, you’ll lead a team of Poppy Appeal Managers across your region, supporting them to deliver one of the UK’s most recognised and respected fundraising campaigns. It’s a fantastic opportunity to shape how the Poppy Appeal is delivered locally, all while making a lasting difference to the Armed Forces community.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You’ll be responsible for guiding your team to meet income and contribution targets, ensuring all activity is carefully planned, well-resourced, and aligned with our wider fundraising strategy. With strong people management skills, you’ll lead by example – motivating your team, driving performance, and ensuring volunteers and supporters feel valued and inspired. You'll also play a key part in budget planning, compliance, and stakeholder engagement, building strong relationships with internal teams, local authorities, and community partners.
This role is perfect for someone with a background in community fundraising, volunteer management, or leading high-performing teams. If you’re passionate about people, results-driven, and excited by the challenge of bringing together communities in support of a cause that really matters, we’d love to hear from you.
At the Royal British Legion, we know the importance of flexibility, so we offer options like our 9-day fortnight while also considering other flexible working arrangements to suit your needs. We want you to feel supported in balancing work with life’s other joys!
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub. This particular role will require a full UK driving licence. The role will only require occasional travel to South and East Midlands locations during the first three months of the post. On these days, travel will be considered as your London office days.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays), increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Very generous pension contributions, with Employer contributions ranging from 6% to 14%
- A range of flexible working options may be available, depending on your role and the needs of RBL.
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- A range of courses delivered by learning specialists to support your development goals and objectives.
- Opportunities to volunteer.
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday with salary between £45,793 to £49,506 per annum
Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.
An enhanced DBS check will be required for this role.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
What you will be doing:
- Plan and deliver a programme of audits, ensuring action plans are implemented and monitored.
- Communicate findings with Registered Managers, department leads, and senior care staff to drive service improvements.
- Identify trends, lessons learned and support the development of robust quality strategies.
- Work closely with clinical colleagues to implement best practice guidance and evaluate its impact.
- Lead and support quality improvement projects within the care home.
- Liaise with external quality teams and regulators to implement local initiatives.
- Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
- Facilitate clinical governance and audit group meetings.
What we re looking for:
- Level 4 Diploma in Health & Social Care (or equivalent)
- Experience in audits, quality assurance, and service improvement
- Strong communication and stakeholder engagement skills
- Ongoing CPD in care quality or person-centred practice
- Full UK driving licence
You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.
Employee benefits include:
- 25 day’s paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years’ service reached, when 14% employer contribution achievable)
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts
- Professional subscription paid by RBL (where it is essential to the role)
- DBS (criminal records) screening paid by RBL (where it is essential to the role).
- Employee Assistance Programme: Provides confidential counselling, financial and legal advice
About Mais House
Mais House is one of six care homes operated by the Royal British Legion. Nestled near the coast in Bexhill-on-Sea, it’s a beautiful period property with 51 en-suite rooms, a lounge bar, cinema, memorial garden, conservatory, and landscaped grounds. Residents enjoy tailored nursing, residential and dementia care in a vibrant, supportive environment.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
Graduate Bid Writer
Nottingham
£24,739 per annum
Do you have a passion for writing?
Are you eager to learn, and enthusiastic about developing?
Do you have an interest in social housing and delivering excellent services?
If so then you may be our client's next Trainee Bid Writer!
This is an excellent opportunity for a Graduate or someone looking to start a career in bid writing to join our client as a Trainee Bid writer.
They complete bids, grant applications and tenders for housing, care and support services for vulnerable adults.
As part of the Business Development Team, you will be working in projects across the organisation, liaising with internal and external partners. Very few teams get as round a view as them, and it makes each day so varied and interesting. Whether you’re writing method statements, modelling budgets, or supporting specifications for new housing developments, this is a fantastic role to take your first big step into the world of work.
Please note this is not a sales job!
What will you be doing?
You will work through a structured 12 month Graduate training programme, learning on the job and combining practical experience, professional development and the opportunity to network with peers from our other departments and external agencies.
You will be responsible for writing grant applications and bids while learning on the job so that at the end of your training programme you will have acquired excellent knowledge of the housing and social care sectors on which to build a successful career.
At the end of the graduate training programme, they hope you will want to take the opportunity to apply for one of their full-time permanent positions and developing your ongoing career with them
They offer excellent benefits including:
- 35 hour working week as standard
- Generous annual leave package with the ability to buy more (or sell)
- A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more.
What will you need to be successful with your application?
They want you to be curious and ask questions; everyday will be a new opportunity to learn and develop to gain the key skills and confidence moving forward in your career!
- You will be a motivated and enthusiastic learner with excellent attention to detail who is inquisitive and wants to build a career.
- You will be able to demonstrate your interest and knowledge of current issues relating to social housing and care and support services for vulnerable adults.
- You will have excellent literacy and comprehension skills.
- Your IT and numeracy skills will also be top notch.
- Your previous work or voluntary experience will show that you know how to apply common sense, have good interpersonal skills and have built excellent professional relationships.
- Ideally you will have graduated within the last 5 years with the minimum of a 2:1 in a relative subject AND / OR have experience delivering health, care and / or support services to vulnerable adults.
Working Hours
Monday - Friday 35 hours per week with a minimum 3 days per week in the office at Clifton
You will be expected to travel to our services based across the East Midlands so having a driving licence and vehicle would be advantageous.
We are looking forward to hearing from you!
As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.
Please note that they are not currently offering visa sponsorship.
