Counselling Service Administrator Jobs in Home Based
The Counselling Centre has supported the mental health of people across West Kent and East Sussex for more than three decades. Our charitable mission is to ensure financial barriers do not prevent people in our community from accessing the professional help they need.
We’re proud to have built a strong reputation for clinical and training excellence, and we’re proud of what we do for our clients. We’re also aware of the opportunities ahead of us and excited by what we can achieve with the right leadership in place.
ABOUT THE ROLE
The Head of Operations and Development (HOD) will play a pivotal role in taking our work to its next stage, helping us deliver even greater impact across our community.
With ultimate decision making responsibility for the charity the HOD will work alongside the Head of Counselling and Head of Training, overseeing the smooth running of day-to-day operations at the Centre while also nurturing opportunities for commercial growth by supporting the fundraising strategy and targeted expansion of our service offering.
Capable of working autonomously, you will be expected to form an integral part of an experienced, hardworking team of professionals and administrators who are dedicated to ensuring the Centre succeeds in all it does.
ABOUT YOU
First and foremost, you will be passionate about the importance of improving mental health in our community.
An excellent communicator with people at all levels, you will be in a position to leverage your commercial and business skills to build on the Centre’s existing operational framework. You will also be expected to get up to speed quickly with various aspects of the Centre’s business functions, including finance, IT and marketing.
Management-level experience in a charitable or not-for-profit organisation is an advantage, but more important is a hands-on, can-do approach and the motivation to help deliver the Centre’s strategy over the coming years.
The post is part-time with flexibility in the hours required. The role allows for hybrid working depending upon the demands of the job. Time at our offices in central Tunbridge Wells will be required.
Closing date for applications: 14th June 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are growing our counselling service and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
What You'll Do:
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
- Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We have an opportunity for a dedicated person centred Deputy Manager to join the team in Brent. You will be responsible for working alongside the Service Manager (SM) to deliver high quality, trauma-informed services to residents and participants, with a focus on recovery reablement, rehabilitation, and ensuring a psychologically informed environment (PIE). You will be responsible for ensuring the highest standards of service quality, performance, and improvement across their service(s) through excellent leadership and embodiment of Social Interest Group’s values.
Shift Pattern: Monday to Sunday, varying hours (Early Shift: 8am - 4pm, Late Shift: 10am - 6pm). You may also need to support outside these hours as the service requires.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT THE SERVICE
Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:
- Single homeless between ages of 18 to 60
- Socially excluded individuals
- Ex-Offenders
- People with substance misuse
- Mental Health (Low)
- Learning disability (Low/Medium)
- Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation.
ABOUT YOU
We're looking for someone driven to provide high quality, effective and person-centred support to staff, colleagues, residents, and participants. Ideally, you will thrive when working as part of a team, be an effective communicator, and able to build long-term purposeful relationships with people from different backgrounds, respecting and embracing equality, diversity, and inclusion.
We're looking for someone who can embrace SIG’s values and represent these in everything they do. The post holder will be confident in leading a team, they will be proactive and adaptable, with the ability to use their own initiative with day-to-day matters, following the relevant policies, procedures, and legislative requirements always. In this role, you will need to be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment
OVERVIEW OF KEY RESPONSIBILITIES
LINE MANAGEMENT/LEADERSHIP
- Provide leadership to employees throughout the employee life cycle. This includes but is not limited to; Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle.
- Hold regular, high quality one to ones and team meetings, support effective teamwork and communication. Support with ensuring a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
- Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIG’s values, policies, and procedures. Work collaboratively with internal and external stakeholders to drive ongoing improvement to the service in line with best practice.
SERVICE DELIVERY
- Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- In conjunction with the Service Manager, facilitate a program of continuous improvement in an environment where residents and participants are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
RISK MANAGEMENT, INFORMATION MANAGEMENT AND CASE RECORDING
- Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate.
- Ensure all case recording, and information is accurately recorded in a timely manner, ensuring electronic records are protected in line with GDPR, and kept up to date and written to a high standard.
- Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
PROPERTY AND HOUSING MANAGEMENT
- Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing.
- Ensure the accommodation in which residents live is maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently.
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
FINANCIAL MANAGEMENT
- Provide support in setting the service’s budget and reviewing monthly management accounts; manage set budgets effectively and ensure resources are maximized.
- Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims.
OTHER RESPONSIBILITIES
- Contract Management and Internal Auditing; Ensure due diligence is carried out and records are well maintained.
- Administration duties will vary, including operating online systems and ensuring correct processes are followed alongside GDPR and confidentiality.
- Other duties may include but are not limited to, maintaining clean and tidy environments, removing rubbish, ordering supplies, arranging in house events and activities and other general on-site duties.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Ability to follow organisational policies and process in line with external governance
What we would like, but not essential:
- Previous experience in people management and development
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
- Understanding of Housing Management, including voids and evictions
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. We are growing our counselling service, and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
What You'll Do:
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Collaborative Leadership: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.
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Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
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Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Release Counselling and Therapy for Women was set up in Brighton and Hove in January 2013, and registered as a UK charity in 2020, to provide affordable counselling and other forms of support for women across Sussex experiencing mental health distress. We specialise in maternal mental health, supporIng mothers and their babies during the perinatal period, a key Ime of transiIon in a women’s life in which many experience vulnerable mental health. As part of this, we aim to increase inclusion, reaching women often excluded from counselling and other mental health support due to cost.
Whilst we have offered a range of therapeutIc groups, workshops and 1-2-1 counselling over the years, we are currently focussing on delivering our flagship ‘Mother Nurture’ 10-week therapeutIc group for new mums, and our ‘Second Nature’ 8-week therapeutIc group for second + tIme mums across Sussex.
Our services are operated by a team of sessional qualified counsellors, and counsellors in supervised training, and work within the BACP Ethical Framework.
As the founding CEO is now moving on, we are looking to appoint a new CEO to lead us in this next season. If you share our vision, have relevant leadership experience, and would relish the opportunity to play a key role in a dynamic small charity with an excellent reputaIon – then this could be the role for you.
Job Description
Job Title: Chief Executive Officer
Location: Brighton and Hove. The role is expected to involve homeworking plus external delivery, although may be subject to change.
Accountable to: Board of Trustees
Direct reports: Part-tIme Administrator/Bookkeeper, part-tIme Digital and Data MarketIng Exec plus sessional delivery staff
Hours: 2-3 days per week (TBC)
Contract: One Year Fixed term contract, extension dependant on funding
Summary of post
The Chief ExecuIve is responsible for the successful operaIon and development of Release Counselling and Therapy for Women CIO, in accordance with the Charity’s Strategic Plan and policies of the Board.
Remuneration
£46,464 - £50,512 pro rata, depending on experience
Main Purpose and scope of role
1.Leadership
Provide leadership for the charity and its staff by -
- Ensure the values of the charity are embedded through the organisation fostering a positive work culture that promotes collaboration, professional development and staff well-being.
- Build and maintain key partnerships to enhance the charity’s impact and reach within the community. Including, represenIng the charity to third parIes such as, funders, the public, other sector agencies, and statutory bodies.
2.Governance & Compliance
- Work closely with the board of trustees to ensure the charity adheres to the highest levels of governance including all legal and regulatory requirements.
- Ensure the board of trustees are well informed of the work of the charity, providing them with all the information they require in order to exercise their fiduciary duIes and in accordance with their legal requirements.
- Ensure the organisaIon’s policies and pracIces are kept up to date and adhered to, including and ensuring effective risk management.
3.Strategy
- Work with the board of trustees to develop the strategic direcIon for the charity in line with the charity’s mission and objectives.
- Implement the strategic plans and communicate this internally and externally as appropriate.
- Keep abreast of sector developments, closely monitoring opportuniIes and threats, and taking acIon accordingly.
4.Operations
- Ensure the charity is resourced to meet the objecIves of the strategic plans.
- Lead fundraising activities for the organisation, including income generaIon, monitoring and evaluation securing diverse income from government grants, foundations, corporate sponsors and individual donors.
- Manage the financial performance of the charity, including setting budgets and providing financial reporting to the board of trustees.
- Develop effective controls, incorporating finance, data management, safeguarding, equalities, and monitoring systems.
- HR oversight.
5.Service delivery
- Manage the successful delivery of the charity’s work in line with its contractual obligations.
- Manage and upskill a team of staff, ensuring they are fully skilled and able to deliver effectively for the organisation.
- Ensuring all service delivery is impact driven and of the highest quality.
6.Communications and PR
- Manage all internal and external communicaIons for the charity.
- Act as a spokesperson and first point of contact for all press and media enquiries.
- Represent the charity at public events and conferences as opportunities present themselves.
7.Safeguarding
- To work alongside the Designated Trustee Lead for Safeguarding in creating a culture of high safeguarding standards throughout the organisation.
- To ensure that the statutory obligaIons with regards to safeguarding are met and any safeguarding issues arising are dealt with in an appropriate manner.
Closing date for applications is 5pm Monday 13 May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long-term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.
We are looking for a skilled and qualified (or in advance training) counselling supervisor to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities would be an asset. Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.
As well as having an empathy with the core values of RB Mind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients. You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.
Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.
Benefits of working for RB Mind:
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
- Contributory pension
- Bonus 1 day of annual leave per year over the festive period [pro rata]
- Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app
- Training and personal development opportunities
- Paid time off for medical appointments
- Staff away days and socials
The client requests no contact from agencies or media sales.
METRO, In partnership with Turning Point, NAZ and London Friend, delivers a model of sexual health support (SASH) throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster. We are looking for a manager to lead the counselling team to deliver high-quality person-centred services within a busy inner London environment. The clients are from diverse communities affected by sexual health and mental health issues, and the role will support staff to work with people from communities such as LGBTQ and Black and Asian Minority Ethnic backgrounds and young people.
[Programme]
METRO, in partnership with Turning Point, NAZ and London Friend, deliver a model of sexual health support throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster. Turning Point is the lead partner for the contract and a matrix staffing model is in place. The post-holder will be line-managed by METRO Head of Mental Health and Wellbeing and work alongside staff from other agencies. They will need to work closely with the Turning Point Operations Manager, contributing to management team meetings, and working
collaboratively with other managers across the service. The role will also be clinically supervised via independent supervisor arranged through METRO.
The post holder will also manage an additional contract under METRO called Cherish Hounslow. This contract is in partnership with NAZ, to deliver groupwork and counselling to LGBTQ+ BAME residents in Hounslow. There will be two posts to line manage in this contract, a group work lead and a counsellor.
[Role]
You will lead the liaison and development of work in the local community to promote referrals and joint working across the client pathway and be responsible for supporting the Operations Manager at Turning Point with reporting on the SASH counselling service. The post-holder will also work with the Head of Youth and Mental Health & Wellbeing, to manage Cherish Hounslow.
You will be required to lead and manage the therapeutic team including direct line management of counsellors for sexual health and HIV, LGBT HIV/Sexual health counsellor (supported by London Friend), Black African and other global majority counselling (supported by NAZ) and volunteers within all aspects of the programme. Also, the post holder will carry out clinical assessments, and recruit and line manage volunteer counsellors to support the programme. The postholder will also carry a small client caseload themselves.
The post holder will ensure the completion of all external and internal monitoring and evaluation requirements, including regular performance reports for funders for both services. This will involve the use of appropriate outcome measuring tools, including CORE, and maintaining good relationships with funders and other external stakeholders and partners through regular communication.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Women’s Aid in Luton is a charity dedicated to supporting women exposed to gender-based violence and exploitation, and their children, to be safe and have access to appropriate intervention, support and advice in order to live free from fear and harm.
Our core values are diversity and inclusion, collaboration, advocacy and innovation and our team members apply these daily to achieve our mission to practice in an anti-racist and anti-discriminatory way and develop professional cultures that recognise and challenge oppression in all forms.
We currently have an exciting opportunity for a Senior Administrator to join our charity.
Where: Luton
Hours: 37.5 hrs per week
Salary: £24,432 - £26,357 per annum dependent on experience -
Fixed Term: 12 months
Responsibilities
About the role:
As a Senior Administrator, you will play a crucial role in supporting the efficient functioning of Women’s Aid in Luton. Your responsibilities include managing office operations, supporting senior managers, scheduling appointments, planning meetings, and performing various administrative tasks. Additionally, you will demonstrate a strong commitment to our organisation’s vision, values, and strategic aims.
What we offer:
At Women’s Aid in Luton, we prioritize your well-being and provide a supportive workplace.
Below are some of the benefits that we offer as an employer.
- 25 days holiday (+ bank holidays)
- Flexible working arrangements
- Comprehensive Health Coverage: We provide access to a wide range of health services including dental, optical, and practitioner services such as physiotherapy, chiropractic, and more. We also provide free health coverage for employees' children under 18, making sure the whole family is supported.
- 24/7 GP Support: Our employees have around-the-clock access to GP advice lines and virtual doctor services.
- Free Counselling: We prioritise mental health by providing a 24/7 counselling hotline and up to six face-to-face counselling sessions.
- Prescription Reimbursements: Employees can get reimbursements for NHS prescriptions, reducing their out-of-pocket healthcare costs.
- Personal Accident Cover: Our employees are safeguarded against permanent disability, accidental death, and dental trauma with our personal accident cover.
- Exclusive Discounts: Working with us gives access to an array of exclusive discounts on food shopping, cinema tickets, gym memberships, dining out, tech, travel, and more.
- Life Event Support: We offer financial support during significant life events with our Birth & Adoption Grant.
- A monthly paid wellbeing hour
- Training, career development & progression opportunities
- A friendly and supportive team
Please read attached Job Description and Role Specifics for a more detailed outline of responsibilities
Due to the sensitive nature of this role, we will be considering female applicants only in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1)
If this sounds like you and you’d like to begin your journey with Women’s Aid in Luton, then we’d love to talk to you.
THE ROLE: Part-time (30 hours per week) / Permanent / Job description and application pack are available to download from our website.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
is led by YMCA DownsLink Group in partnership with Sussex Partnership Foundation Trust / NHS. The CYP Wellbeing Service works with children and young people aged 2 -24 who have mild to moderate mental health difficulties. We provide therapeutic interventions such as counselling, CBT, groupwork and family work to children and young people across Brighton & Hove.
We are seeking a Wellbeing Service Administrator to join our committed CYP Wellbeing service based in Brighton & Hove. In delivering the role, you will provide efficient administrative and organisational support to a high standard for YMCA DownsLink Group, The Wellbeing Service and YMCA Dialogue Therapeutic Services, supporting the team of counsellors and therapists. You will be part of a dynamic team, tasked with supporting on all aspects of the administration of service delivery and be flexible in providing support to adapt to the requirements of the service, including working on reception at our Hove sites.
This role is based on site, working from various YMCA DownsLink Group sites when required within the Brighton & Hove area, with a working pattern between Monday and Friday, working pattern detailed below:
Monday 12pm - 8pm, Tuesday 12pm - 8pm, Wednesday 11am - 7pm, Friday 10am - 6pm
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
You will already have experience working in a busy and varied administrative role and competent in using software packages (MS Office applications). You will be an effective communicator at all levels with both colleagues and external partners, a strong team player, with the ability to self-motivate, work using your initiative and prioritise your workload. You will be able to be responsive, whilst managing the expectations of professionals, young people, parents, and carers accessing support. You will appreciate the need for an eye for detail and have demonstrable experience of data entry/collection, creating reports and competently receiving and effectively dealing with telephone calls from service users, parents and carers and professionals.
In addition, you will have a basic understanding of external environment in which the YMCA DownsLink Group operates and some knowledge of the services provided by the Wellbeing Service.
If you would like any further information or an informal discussion about this post, please contact
Should you require any assistance with our application process, please email us at
CLOSING DATE: 26 April 2024 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility - If you require assistance or have questions regarding the application process, please contact us. If you require these documents in another format, please let us know.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS).
Reports to: Clinical Audit Project Manager
Directorate: Practice and Quality
Salary range: £26,001 - 32,000
Location: London – EC4Y 8EE (Hybrid)
Contract: Full-time; fixed-term 10 months
Job Purpose
Sitting within BSR’s exciting External Affairs & Audit team the Clinical Audit Administrator plays a crucial role in supporting the on-going work of the National Early Inflammatory Arthritis Audit (NEIAA) to gather evidence and drive up the quality of care for patients living with inflammatory arthritis. With touch points across the Rheumatology community, the NHS and health regulators, the NEIAA project is an essential tool in achieving this part of our five-year strategy. At a busy and important time for the NEIAA project this is a fantastic opportunity for those looking to develop their organisational, project management and stakeholder relation skills as we work towards producing our 6th ‘State of the Nation’ report and securing an extension of the Audit contract.
Main responsibilities
- To provide administrative support to the NEIAA project manager such as setting up business processes, engaging with stakeholders and managing the audit mailbox as the first point of contact.
- Liaise with the governance groups for the audit project and assist with the coordination of NEIAA meetings by preparing agendas, taking minutes, and undertaking follow-up actions.
- To assist in the development of communications around the NEIAA project including with the Annual Report.
- Work closely with the Project Manager to encourage participation with the audit from Trusts and Health Boards.
- To support the project manager in the planning and smooth running of the NEIAA project plan.
- To maintain high standards of confidentiality and information governance across all aspects of data collection and storage.
Person Specification
Experience
- Demonstrable administrative experience from work, study or other areas of life
- Experience working constructively with stakeholders
- Experience supporting small project teams with minute writing & following up on actions
- Using information technology - Microsoft Office (Outlook, Word, Excel, Sharepoint)
- Experience in general administrative procedures such as organising meetings and diary management
Skills and Abilities
- Excellent organisational skills
- Accuracy, diligence and attention to detail
- Ability to prioritise, manage own workload & work to deadlines
- Ability to work without close supervision
- Excellent written and oral communication skills
- Committed team player
Inclusion and Diversity
BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
Benefits of working at BSR
We offer a wide range of benefits, most of which start from day one of joining us. Our benefits fall into four main areas: Wellbeing, Time- based, Learning and development, and Financial. Just some of them include:
Wellbeing:
- Free period products in our office
- Free flu vaccinations
- Mental Health First Aiders
- BUPA healthcare scheme- we offer a cash plan, which you can add children or partners to
- Employee Assistance Programme. This is a free, confidential counselling service to all staff, as well as a general advice service provided by BUPA
- WeCare offers access to a 24/7 virtual GP, as well as a mental health support service, a get fit programme and an online portal with lots of helpful resources
- Our enhanced sick pay offer is:
- Up to two years’ service: 4 weeks full pay and 4 weeks half pay
- After two years’ service: 12 weeks full pay and 12 weeks half pay
- We work in a social environment with a range of activities, both virtual and in person, run by our Social Squad. This includes an organisation- wide volunteering day.
Time-based:
- We offer 30 days annual leave in addition to bank holidays
- All staff can request sabbaticals at any point, which are considered on a case-by-case basis
- We also offer an extra day for moving house
- Bank holiday swops- you can swop a bank holiday day for another day’s leave (entitlement remains 1:1 days)
- We’re a 4 day week employer, which at BSR means working your fulltime hours (31.5 each week) over 5 days
Learning and development
We will help you develop your career by supporting your personal development and encouraging internal progression. This includes recognising individuals’ achievements through our internal staff awards. We offer a huge range of learning opportunities, both in-house and externally. This includes a thorough induction programme when you join us, as well as development opportunities aimed at line managers, and wellbeing-based learning sessions. And if professional membership is a required part of your role, we’ll cover the cost of that.
Financial:
- We offer a performance related pay incentive scheme
- Income protection scheme
- You’ll be enrolled on our pensions scheme with Aegon (via Second Sight). Our current pension match is 5% employer contribution if you contribute 4% (9% contribution in total).
- Our life assurance policy pays three times your basic salary
- Interest free season ticket loans
- Ride-to-work scheme
- Interest-free loan scheme
- We also provide generous enhancements within our parental and family leave policies.
- Our maternity/shared parental/adoption offer is 6 weeks at full pay, 33 weeks at half pay, followed by 13 weeks at the statutory rate.
- Our paternity leave offer is 6 weeks at full pay.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Home or office (Scunthorpe, North Lincolnshire) working available. This role is available fully remotely.
Hours of work: This role is offered between 15 and 36.25 hours per week. This will be discussed with candidates at the interview.
Contract: This is a temporary position. Because of the uncertainty of the availability of funding, the Company cannot at this stage confirm exactly how long this will be for and cannot guarantee you any minimum or maximum period of employment.
*Candidates should be able to start as soon as possible and no later than 29 May 2024
About the role
The Welfare Scheme Assessor will be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You’ll be an important and valued member of the team and, with the support of North Lincolnshire Citizens Advice, will be responsible for ensuring client focused outcomes are met in a pressurised environment.
You’ll be the first point of contact for residents applying for support from the welfare assistance scheme. You’ll offer applicants a holistic assessment designed to maximise household income, reduce expenditure and build greater financial wellbeing.
You’ll enable people to move as quickly as possible to problem resolution and to manage their essential needs so they are less likely to fall into debt and manage cost of living increases.
You’ll be responsible for making decisions on applications for financially based welfare support and will administer funds to households who would otherwise struggle to buy food or pay essential utility bills or meet other essential living costs.
You’ll enable people to take control of their financial wellbeing and signpost them to local statutory services and community groups that provide practical, social and emotional support.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
How to apply:
The recruitment process and how to apply You should submit:
- A CV no longer than two pages
- Cover letter detailing how your skills and experience will help you in the role.
Applicants will be assessed and interviews offered on a rolling basis.
Job Type: Part time, 21 hours per week
Contract Type: Permanent
Salary: £22,030 - £24,412 per annum (pro rata)
Do you want to work with a dynamic and motivated team providing a warm, welcoming reception to Charlton Farm for visitors, families and an exceptional level of donor and supporter care? This might be the next job for you.
About Us:
We are an established and successful charity providing hospice care for children with life limiting conditions and their families in the South West of England.
We aim to recruit passionate, friendly and enthusiastic staff who are motivated to really make a difference to the lives of the children and families who visit us.
Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.
What you will be doing:
In this role, you will act as a first point of contact both face to face and over the telephone, handling a diverse range of enquiries and visits from families, volunteers, supporters, staff and members of the public. In addition, you will provide a high level of administrative and customer care support to include donation processing, database maintenance, delivering support activities for online fundraising page supporters. This is a fantastic opportunity to develop and deepen your understanding of fundraising and charity work, be involved in maintaining excellent donor and supporter relationships whilst working within a supportive and professional fundraising team. Charlton Farm is a beautiful and well equipped workplace at the edge of Bristol with plenty of free parking, surrounded by beautiful walks and views. The role is 21 hours per week worked over three days: Wednesday to Friday.
The Successful Candidate:
You will be adept at prioritising competing demands and able to adapt your approach to a variety of situations and audiences. You will have a good telephone manner and strong interpersonal skills, with an excellent understanding of confidentiality and data protection, an interest in the aims and objectives of Children's Hospice South West, a professional approach with tact and diplomacy and the ability to enthuse and motivate others. You will have a flexible and collaborative approach to teamwork, and the ability and confidence to apply your own initiative. An excellent working knowledge of Microsoft (Word, Excel and Outlook) and database management is essential as is the ability to carry out detailed work with high attention to detail and accuracy. If you would like an informal chat with us about the role please contact us on the Charlton Farm main reception number - we would love to hear from you!
What we offer:
We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from:
• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference
Closing date: Monday 13th May 2024 *Please note we reserve the right to close this vacancy early if sufficient applications are received, therefore we recommend you apply early.
Anticipated interview date: w/c 20th May 2024
CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number 1003314.
Why Work For Us
This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children’s Hospice South West (CHSW) as an organisation and local employer.
You may have experience in the following: Administrative Assistant in Healthcare, Family Support Administrator, Hospice Services Secretary, Administrative Support Officer, Receptionist, Admin Assistant, Administrator, Fundraising Assistant, Customer Services Assistant, etc.
REF-213 678
Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?
We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.
About this role:
As Vet Admin Assistant, you’ll
- be the first point of contact those contacting our busy Vet team,
- assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
- support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office
- support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.
About you:
For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About this team:
The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).
Due to the nature of this role, we are looking for candidates who are able to work from our London office 3-4 days per week.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Based in one of our hubs (Ely, Cambridge, Huntingdon, Peterborough) with regular travel across Cambridgeshire and Peterborough.
Salary: £28,000 - £34,000 per annum/pro rata
25 - 30 hours per week
Centre 33 is an ambitious and growing charity based across Cambridgeshire and Peterborough. We offer a range of high-quality services to young people aged up to 25, including information and support on a “drop in” basis, mental health services, counselling, housing and financial advice, sexual health support and support for young carers.
We are looking to recruit an Administration and Facilities Manager, who will ensure the smooth running of all administrative systems and facilities, to provide our staff with a safe and pleasant working environment.
This person will work closely with the Head of Operation to cover our legal obligations with regards to health and safety, hold high standards for environmental practice and be budget conscious. As well as working within the Senior Management Team to achieve the organisations long-term goals.
You will also be an exemplar of our relevant policies, compliance, standards and values and to help build a team culture.
A driving license and use of a car is essential for this post.
This post is subject to a DBS check and references.
For more information on this role please contact our Recruitment team.
Centre 33 strives to be an equal opportunities employer. We welcome discussions about part time and flexible working arrangements.
The client requests no contact from agencies or media sales.