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Why Access Social Care Exists

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.

What we do

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.

With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.

About the role

This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. Access Social Care are an organisation of thirty-six people, and this is a new role in the People team coming at a period of growth to drive a thriving charity and help shape its future.

This is a fast-paced role whose emphasis is on policy / process / systems improvement as well as advising colleagues and managers across the organisation regarding all aspects of the employee lifecycle. You will work with people at all levels of the organisation supporting the People Director on strategy work streams as the organisation continues to grow and evolve.

Responsibilities

• Responsible for all day-to-day HR processes within the employee lifecycle to ensure staff are supported appropriately and legislative responsibilities are fulfilled
• Work alongside the People Director to map or review processes across the employee lifecycle, identify blockers and seek to implement solutions that create efficiency and clarity 
• Advise on employee relations and discuss complex or sensitive cases with the People Director to decide the best course of action, ensuring that cases are resolved in a timely manner or be a trusted advisor to our managers with their people challenges
• Coordinate the delivery of projects, process and policy improvements as defined and prioritised within the People Plan, leading on workstreams as outlined by the People Director
• Support the People Director in sourcing training and learning solutions, and evaluating training
• Provide practical upskilling and training to managers and employees in HR practices and policy
• Coordinate recruitment efforts at Access Social Care, ensuring compliance with employment laws and providing guidance to managers. Manage the recruitment cycle and administration process from job ads to onboarding
• Support staff engagement activities across Access Social Care in conjunction with the People Director. These may include but are not limited to the following initiatives: staff survey coordination, and wellbeing events
• To be a super user and actively promote the use of the HRIS system (Bright HR) and ensure that electronic staffing records are updated and maintained accurately in accordance with GDPR
• Dealing with cyclical and ad-hoc data reporting and requests for information including data analysis
• Contribute to effective payroll administration ensuing information is shared with the Finance Officer in a timely manner, and collaborating with the People Director to address and rectify any issues and process improvements
• Work within the parameters of GDPR, ensuring data and information is protected and handled correctly
• Support the People Director as required in any duties which you could be reasonably expected to perform in line with this job description

Please see full Job Description for personal specification.

How to apply  

We hope that having read this far; you still want to apply!   

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents: 

• An up-to-date CV 
• A completed diversity monitoring form - found within the Job pack.
• A supporting statement of no more than three pages, addressing: The essential requirements of the person specification

If you want support applying, please contact us directly.

Timeline for the recruitment process 

Closing date: 23.59pm on Tuesday 14th May 2024

Interview and assessments on Thursday 23rd May 2024 and Friday 24th May 2024

Please ensure you keep these dates free. 

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people. 

Cohort Programme Coordinator

• Salary: £29,755 – £31,540 dependent on experience
• Contract Type: Permanent
• Hours: Full Time (typically 9:30am-5:30pm but with flexibility)
• Location: We’re based in Elephant & Castle in central London, but this role is fully hybrid so we work remotely, though team members must be willing to travel to London periodically
• Responsible To: Co-Head of Programmes 
• Application Deadline: 10am 28th May 2024
• Interview Dates: 1st interview 5th-7th June  2024, 2nd interview 17th June

Our Commitment to Equity

We believe everyone has potential. We are committed to increasing equity among business owners, and we want to do the same for our team. Research shows that some underrepresented groups tend to only apply for roles if they meet every single requirement. At Hatch we  are interested in your future potential just as much as your past experience. So if you’re excited about this role but your past experience doesn’t tick every box on the job description, we’d love it if you went ahead and applied anyway.

And if this role isn’t quite ticking all your boxes but you like the idea of working at Hatch, please add your details to our careers mailing list to be the first to hear about new opportunities in future. 

We want to ensure that our team represents a wide cross-section of society, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact us.

Role Purpose

Picture this: You pick up the phone to speak to an entrepreneur that you worked with on a Hatch programme last year. Since you last caught up with them, their business has gone from strength to strength, accessing new funding and customers, and increasing their impact. 

They tell you that the support you and the Hatch team provided – running weekly workshops, connecting them with a supportive community of other entrepreneurs, providing them with tailored support from industry experts, and introducing them to a mentor – was critical to their successes. The knowledge, skills, network and confidence that they accessed through Hatch changed the course of their business.

You know that the work you did as a Programme Coordinator – supporting a Programme Manager to design and deliver programmes of support, managing the day-to-day administration of programmes, and acting as the main point of contact for entrepreneur questions and requests – has empowered hundreds of underrepresented founders to imagine, launch and grow sustainable and impactful businesses.

If this is the kind of job you would enjoy, you should join the Hatch team as a Programme Coordinator.

Communicating with founders

• Acting as the main point of contact for entrepreneurs on a cohort, ensuring they all have the information they need to get the most out of programmes
• Communicating with founders individually and as a cohort including via phone, email, zoom
• Leading on administrative matters, including calendar invitations, permissions, photographs, and communications 

Programme delivery and support

• Ensuring that workshops, events, and sessions run smoothly and deliver a great experience for everyone involved 
• Providing technological support with tools including Zoom breakout rooms, Circle etc.
• Producing materials to support founders’ learning, including PDFs, slides, and spreadsheets
• Supporting the programme manager with the recruitment of founders which sometimes includes; Interviewing, shortlisting, and selection during recruitment cycles. 

Working with external freelancers and volunteers

• Briefing and training skilled volunteers, experts and facilitators to ensure high-quality delivery of support sessions
• Coordinating 1:1 support for founders with skilled volunteers/experts on the programmes
• Ensuring the right contracts with founders, facilitators and expert speakers are in place
• Helping maintain our database of expert speakers, freelancers and volunteers
• Identifying and onboarding new freelancers and volunteers by networking, researching, and attending external events
• Keeping track of and processing invoices from freelancers

Monitoring and evaluation

• Gathering feedback from entrepreneurs and sharing insights and areas of improvement
• Interviewing founders and creating case studies from their written and verbal feedback
• Collaborating with the Marketing and Communications team to share stories from our founders on our social channels

Systems and Administration

• Maintaining KPI tracking system to record event attendees, feedback and learning outcomes through our work management system Monday
• Suggesting and creating improvements to systems as needed

Other 

• Representing Hatch externally at speaking opportunities (optional)
• Other duties that may be required from time to time as part of a small, dynamic team

Person Specification 

• Excellent time-management and organisational skills
• Strong verbal and written communication skills
• Proactive problem-solving skills
• Ability to work independently and identify potentially more effective ways of working
• A passion for supporting underrepresented founders to start and grow businesses that will have a positive impact on the world
• You have the flexibility to work some evenings and weekends to host or attend events and workshops

Benefits

We care about our people and giving them the things they need to succeed, and we are passionate about Hatch being a great place to work.

We are a hybrid working organisation, and our head office in Elephant and Castle is available for anyone to work from as much or as little as they’d like. We provide all team members with a laptop for ease of use wherever you choose to work. Although we offer the flexibility to work from home,  there are times when it is useful for us to get together in person for certain meetings and team days.

Our benefits include:

• Flexible working – work from home or in the office and at the times that work best for you 
• 37 fully flexible holiday days (including the 8 UK bank holidays) in 2024
• 4 days per year paid time off to volunteer
• 4 wellbeing days per year
• Enhanced parental leave
• Enhanced sick pay leave
• Paid time off for dedicated learning and development opportunities
• Team Days/get togethers 3 times a year
• Access to Hatch programmes and events free of charge
• Employee Assistance Programme
• Employee pension scheme
• Salary Sacrifice Scheme 
• Cycle to Work Scheme
• Eye care scheme
• Interest free loans to purchase season tickets for travel to work

To Apply

Please note we are only able to accept applications from candidates who have the right to work in the UK.

In order to apply for this role, we ask all candidates to provide a CV, a cover letter and a response to the following bullet points:

• What excites you about Hatch as an organisation and about this role in particular?
• What do you think makes for a good learning experience for an entrepreneur?
• What would you do in this role that would really make an impact?
• Where did you first hear about this opportunity?

We are only accepting applications via the portal which is accessible on our website. Please note – we will not consider any applications unless they include a CV, cover letter and response to the points above, and/or if they have not been submitted through our application portal.

If you have any questions or need any help with your application, please drop us a line (recruiters will be politely turned away).

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy.

New Routes Integration

 Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.

 Principle purpose of the post:

To work closely with the Chief Executive to ensure the professional and efficient running of all aspects of the organisation’s finances, HR and administration providing vital administrative backing to support and sustain the work of the Chief Executive and Project Coordinators.  The successful candidate will be flexible, proactive and able to work both independently and in close liaison with colleagues.

Please see the attached Job Description and Person Specification.  If you are committed to improving the lives of marginalised communities, we would love to hear from you.  If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.

We are looking for someone to run our helpline and perform general administration office duties from our Birmingham office. A large part of this role is to provide emotional support to traumatically bereaved members when required.

Candidates must have a history of providing emotional support to emontionally distressed or vulnerable people. 

The Office Assistant will be accountable to the Office Co-ordinator, and they must be able to fulfil a variety of administration and digital tasks. They will also assist staff and trustees in the delivery of the charity’s projects and possess good digital and face to face communication skills.

Please read full Job Description (attached( before applying

Safeguarding Officer

Specific Responsibilities

To provide ongoing strategic development, support and administration for effective safeguarding in RDA by way of:

- developing and delivering the action plan and ongoing objectives from the BEF Audit/ Framework Plan and RDA Safeguarding strategy
- continuous improvement and relevance of all Safeguarding materials and resources, to ensure RDA UK’s Safeguarding policy and statutory obligations and expectations are met, including relevant actions following BEF Safeguarding Action Team (SAT) meetings
- handling communication of Safeguarding reports, concerns and requests for guidance from the RDA UK network
- Safeguarding Case Management support to Membership Services Manager and other RDA UK Safeguarding staff, as appropriate
- working collaboratively with the RDA UK Safeguarding Lead and other relevant RDA UK staff and volunteers to plan, deliver and review projects that improve outcomes for children and adults at risk, within the RDA UK network
- liaising with and advising other members of the RDA UK team and working groups on Safeguarding best practice, policies and requirements, including specific projects or events
- dealing promptly with enquiries received from RDA Groups about policies, procedures and training requirements/ needs and responding to any feedback given
- maintenance of the Safeguarding content on the MyRDA website, to ensure that it is current, clear and relevant
- providing RDA Groups around the UK with guidance, and signposting them to relevant providers of Disclosure Checks; ensuring policies and resources are kept up to date
- coordinating the delivery of regular accredited training courses (both in person and virtual) and training/workshops, in conjunction with regional trainers and relevant external bodies
- developing, maintaining and administering Safeguarding e-learning courses and materials
- provision of accurate data analysis, recommendations, updates and case management report statistics, for RDA UK Board
- acting as Safeguarding Lead at RDA National Championships and other key events, including responsibility for the duty phone
- acting as Safeguarding Lead at RDA National Training Centre
- ensuring related policies are adhered to including Health & Safety, GDPR/ Data Protection, Equality, Diversity & Inclusion etc.

To provide specific Membership Services support and administration, within the Membership Services Team, by way of:

- providing additional support for the Membership Services Team via the main enquiry line
- Supporting with the coordination of the RDA UK Group Annual Return process in conjunction with Communications Team and Membership Services Administrators and providing ongoing related support and guidance to the RDA Groups
- taking the lead on Group Mergers/Closures/Incorporations and providing support and signposting for advice to any new groups in the process of opening, or enquiries from those interested in setting up a new group
- annual membership and insurance payments/renewals process in March/April each year and giving interim support and guidance
- supporting delivery of the Membership Services Survey
- assisting with wider policy review/development and standardisation/tracking, both on an expected annual and as-needed basis during the year

To be pro-active in communicating with RDA groups

- Listen to the achievements and / or concerns of individual groups
- Explain the ways in which National Office can support and enable each group to flourish and meet RDA UK and wider policies and requirements
- Visit groups to build and enhance relationships with RDA volunteers, to celebrate achievements, listen to feedback and encourage good practice
- Seek to promote more widely the best of what is achieved and recognise best practice

General

- To undertake such other duties as the line manager shall from time to time determine
- To be flexible in working from other offices in the UK as required for the effective delivery of the role
- To demonstrate the values and cultural aspirations of RDA in all work that is undertaken
- To ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities undertaken
- To attend and service the National Championships, providing support leading up to the event as requested, as well as supporting the event itself

Person specification

Essential Criteria

- Proven experience of implementing and delivering safeguarding policies and resources within a comparable environment (e.g. social care, education, youth or community work with young people/adults at risk)
- Proven experience of case management process from initial report/concern to conclusion
- Familiarity with Disclosure Check processes and requirements
- Experience of delivering and implementing safeguarding training and development
- Proven experience of working in a safeguarding advisory capacity. Experience of promoting the welfare of children and adults at risk, and/or holding a recognised Safeguarding qualification e.g. Designated Safeguarding Lead (DSL)
- Able to work independently with confidence
- Able to use initiative without close supervision, and able to effectively and proactively manage own workload
- Able to meet deadlines
- Ability to manage difficult, emotive and complex situations and cases
- Excellent planning and organisational skills
- Positive and calm approach and outlook
- Assertive
- Reliable and trustworthy
- Observes absolute confidentiality at all times
- Commitment to Equality, Diversity and Inclusion
- Desire to continuously improve own knowledge, awareness and training, and to support others in the same
- Excellent listening and empathy skills
- Ability to build trust and to motivate and enthuse others
- Excellent written and verbal communication skills, including a professional telephone manner
- Excellent interpersonal skills
- Ability to establish, sustain and disengage from relationships during case management, as necessary
- Presents and promotes a non-judgmental and ethical approach
- Empathy with aims and values of RDA
- Experience of working with volunteers

Desirable Criteria

- Up to date knowledge of current UK law and legislation regarding safeguarding of children and adults at risk, and related, recognised Safeguarding qualifications
- Good working knowledge of MyConcern case management software or similar
- Good working knowledge of MS SharePoint
- Use of databases
- Customer service experience
- Enjoys building professional relationships
- Some knowledge of equestrian world
- Knowledge of RDA structure
- Safeguarding Officer - Fixed Term Contract - one year
- To provide focused development and ongoing review of the RDA UK Safeguarding Strategy, in liaison with the RDA UK Board and relevant internal and external stakeholders, and to administer the ongoing development and delivery of safeguarding policies, resources and training to support RDA Groups and RDA UK staff in meeting statutory requirements.

Location: RDA National Office (Lowlands Equestrian Centre, Warwickshire)
Contract: Fixed Term Contract, Full time
Salary: £30,000 per annum
Contract: Full time - 37 hours per week
Benefits: Competitive

Closing date: 09-05-2024

REF-213 731

Property & Facilities Manager

Salary: £37,500pa (pro rata); Full time or part time (3 days)

We are seeking a Property & Facilities Manager who will be responsible for managing the day to day running of the properties of Richmond Team Ministry and their facilities. The properties include three churches, their associated church halls, vicarages, Parish Office and investment properties.

We are looking for someone with property and facilities management experience including managing small building projects and related finance and budgeting.  S/he needs to be able to work collaboratively as part of a small team and have the ability to take the initiative and develop the role while supporting the ethos of the Richmond Team Ministry.

The position is based in Richmond upon Thames. 

MAIN PURPOSE OF JOB:

To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (ie petitioner needs).  To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.

Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”.  Liaise with both petitioner and volunteer throughout to ensure the delivery of our service.  This post will require a good overall understanding of the needs of elderly people and their pets.

An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five).  Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.

MAIN DUTIES AND RESPONSIBILITIES:

i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help petitioners with their pets.

ii. To listen to the needs of each petitioner and accurately record information for each petitioner and their pet by completion of a computerised case to record volunteers assigned and the service provided. 

iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each petitioner case at the end of each conversation.

iv. To help maintain up-to-date records and mailing lists for petitioners, petitioners’ contacts and volunteers throughout the course of your work.

v. To ensure the appropriate delivery and quality of service provided to petitioners when you are handling a request for:-

a) Dog Walking

Task a minimum of two volunteers per case to assist with dog walking.  Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.

b) Home Checks

When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check.  Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).

c) Short Term Fostering (stf)

To initially gather as much information about the pet(s) as you can and how soon a foster is required.  Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well.  Keep in touch weekly.

If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the petitioner to ensure all is well.  If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.

If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.

d) Long Term Fostering (ltf)

Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home.  Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.

e) Pet Care

When required, task a volunteer to visit a petitioner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.

f) Talks

To task a volunteer to give a talk, attend an event, or represent The Trust, but, always take advice from your line manager with regard to appropriate volunteers for these tasks.

g) On-call

To ensure delivery of our service by participating in on-call and helping to maintain our emergency telephone line.  Together with other members of the on-call team, on a rota basis to help answer on-call emergencies this will be one full week in five – Monday to Monday including the weekend encompassing bank holidays, if applicable.  A day in lieu will be given for working bank holidays.

Upon completion of an entire week on-call and following a debrief with your line manager, a rest period of 1 day will be given to you immediately after ie Tuesday. 

On-call is for emergencies which will require an urgent response, for example if an ambulance is waiting to take someone to hospital, your urgent response is vital to provide peace of mind for the owner, love care and safety for a frightened bewildered pet.

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute to the team by helping to update volunteer and petitioner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all petitioners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives. 
 

Supporting the Direct Marketing Manager, you'll play a key role in generating voluntary income across various channels with a particular focus on regular giving, improving our current products and growing our digital offering to enable us to meet our ambitious targets. Products include Value Exchange and our Lottery, alongside two exciting new products we are looking to introduce this year. You’ll also be responsible for the development, implementation, day to day management, evaluation, and delivery of our acquisition portfolio. 

You will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month. 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.  

About You: 

You will have experience of running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure.

You will have knowledge of google analytics as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR.

About The Role 

• Manage the delivery of acquisition campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes. 
• Work alongside the Content team to research and develop acquisition products, journeys and communications, gathering information, case studies and photos for use in all direct marketing campaigns.
• Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and monitor performance
• Working collaboratively with a number of internal teams to ensure effective use of supporter profiling for delivery across a range of annual acquisition campaigns.

Please see the job description for more detail  

About Us: 

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.  

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

The Individual Giving Officer will play a crucial role in nurturing relationships with individuals, to give their donations and their time, to make a difference to the people with dyslexia that we support.

You will be responsible for creating and implementing strategies to attract, retain, and upgrade individual donors, ensuring a steady and growing stream of funding and support for the charity.

About Helen Arkell Dyslexia Charity

We are a dynamic, growing charity who are committed to further increasing our reach and impact over the next 5 years. Our aim is to double the number of beneficiaries we support, and particularly to assist significantly more people who are from lower-income backgrounds. 

Main duties and responsibilities

· Identify, cultivate, and steward relationships with individual donors to maximize financial support and our community of supporters.

· Plan and execute individual giving campaigns, across all available communication channels to engage donors effectively.

· Identify, organise and coordinate donor and community events, creating opportunities to engage, retain and celebrate supporters.

· Maintain accurate donor records, utilising data to inform decision-making and improve fundraising efforts.

· Prepare regular reports and analysis on individual giving performance.

· Contribute to the development and implementation of a comprehensive individual giving strategy.

· Ensure activities are delivered to budget and performance effectively tracked.

· Provide a monthly report to the Head of Fundraising

· Work closely with the Head of Fundraising, Trusts Fundraiser, PR & Communications Officer, Fundraising Administrator and CEO, and liaise with the rest of the charity’s team.

· Compliance: maintain accurate records in accordance with data protection and fundraising regulations.

· Strategy: play a part in assisting the Head of Fundraising and Chief Executive in developing the Fundraising Strategy, budget and targets in line with the charity’s Strategic Plan.

· Provide support with events and admin as needed, including attendance at functions outside of normal working hours.  

Ideal skills and experience:

· Experience in generating income from all or one or two of the following: individual, community and events fundraising. 

· Excellent written communication skills with a proven ability to write compelling stories and innovative content for fundraising campaigns.

· A strong understanding of the importance of knowing your supporter base to maximise income through effective donor communication and engagement.

· Strong data management and analysis skills

· Good knowledge of current data protection/GDPR regulation.

· Good working knowledge of CRM databases and how to utilise to steward supporters.

· Good level of administrative and organisational competency

· Good IT skills with working knowledge of Microsoft Office, databases (currently Donorfy and Act!)

·Previous experience working in a charity/non-profit

· Willingness to attend events and meetings etc, for which expenses will be paid.

Personal qualities

· Compatibility with the charity’s values, including professionalism and flair with the personal touch

· Commitment to the charity’s aims

· High level of personal integrity and commitment, with a can-do attitude

· Able to work on own initiative

· Good interpersonal qualities and ability to work well within the wider team

· Adaptable, flexible and willing to support events outside of office hours (TOIL provided)

· Excellent time management and organisational skills, able to manage multiple projects simultaneously

· Attention to detail

How to apply

To express an interest in the role, please review our Application Pack and submit the following:

1. A comprehensive CV

2. A supporting statement (maximum 2 pages of A4)

3.      Contact details of two referees, relevant to this role, who have known you in a professional capacity. References will only be taken once your express permission has been granted.

Closing date for applications: 5pm on Wednesday 8th May 2024

First interviews: Tuesday 14th and 16th May 2024

Thank you so much for your interest in working for us and we look forward to receiving your application.

We are looking for an Operations Officer to support our Head of Training and our associate training team and, on occasion, the wider team, to organise and deliver our training and consultancy services

Essential skills

Highly proficient in Microsoft Office Suite including Word, Excel and Power Point.

Highly proficient in the use of online platforms, including Microsoft Teams 

2+ years proven work experience in a similar role

Use of accounting software, Xero (desirable)

Responsibilities

Support the marketingof our training courses and consultancy.

Creating/scoping new systems and/or software to support data management systems. 

Handle new bookings, including liaising with external commissioning clients.. 

Schedule training sessions, distribute training manuals, evaluation forms and other materials. 

Manage and maintain the training calendar, including creating, managing and sending out meeting links, and acting as the contact for our team of associate trainers

Provide TEAMS / Zoom support for our virtual training delivery, and organise logistics for in-person delivery

Manage invoicing and payments

Provide other administrative support to  team members as required

Candidate requirements

Qualities

Detail-oriented administrator who can manage and prioritise multiple tasks.

Ability to use own initiative and adapt to changing priorities .

Self-motivated person who is comfortable in a remote-working team.

Strong relationship-building and communication skills, written and verbal.

Adaptable, solution-focused, problem-solver

Description

Job Title: Senior Regional Finance & Operations Manager - based in Central Africa – International Applications strongly encouraged!
Reporting to: Great Lakes and Central Africa Regional Representative and Head of Finance - Africa
Preferable: 6 years experience in the Humanitarian field
Hours: 37.5 Hours per week
Principal Location: Bukavu with regular travel to other parts of the Country and Region

Background:

Street Child believes every child deserves to go to school and learn. Our projects focus on education, child protection, and livelihood support to address the social, economic, and structural issues underpinning today’s education crisis. We partner with local organizations and communities to deliver our locally rooted programs. We use evidence to drive learning and the refinement and scale-up of programs to create maximum impact for most children at the lowest cost. We pride ourselves on being willing to go to the world’s most challenging places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children go to school and learn and supported over 25,000 families to set up businesses to afford the cost of educating their children.

Part 1: Role Purpose:

This role aims to offer financial and operations management support to Great Lakes and Central Africa Region programs, focusing majorly on Street Child Programmes in DRC. The role reports to both Great Lakes and Central Africa Regional Representative and Head of Finance in Africa.

The role holds a senior position within the Street Central Africa Region team and will oversee Street Child – financial and operational setup to support operationalizing all program/project implementation in full compliance with donors’ and SC operational standards. The role will also provide financial support to programs across Great Lakes and Central Africa and partner organizations to support the development and implementation of robust financial management and reporting systems and assess and strengthen the control environment, financial management, grant management, and reporting. It will be building the finance and grants management capacity of Street Child staff and partners. A vital part of this is facilitating communication between Programmes and Finance staff.

Part 2: Key Responsibilities:

Finance Management:

• Supervise the country's standard financial systems establishment and maintenance in line with STREET-CHILD Financial Policy and Procedures, donor and local legislation requirements to provide appropriate levels of security and controls over the organization's resources and operations across the country to ensure success, consistency, and compliance.
• Develop and update quarterly the country's Master Budget to ensure that all funding gaps are covered.
• Provide strong leadership to the Finance and Admin team in all offices, whether with direct line management or technical, ensuring competent and motivated staff are hired and retained.
• Provide financial advice to the budget holders and local partners, ensure adequate support is provided to the program, and ensure the alignment of resource allocations with organizational priorities at the budgeting and implementation stages.
• Ensure that monthly accounting closure is timely, accurate, and compliant with STREET-CHILD financial policies and procedures for all Street-Child field offices and perform the bank reconciliation as appropriate.
• Using the Street-Child accounting system, produce the Budget Vs.—actuals for internal use by the country team and budget holders on a monthly basis.
• Oversee all financial and logistical requests made by the technical team and ensure they are in line with the Street-Child guidelines (Advance request, travel request, leave request, Toil request).
• Lead on applying Street-Child anti-fraud and anti-corruption policy and ensure all DRC staff understand and adhere to it, including Zero tolerance.
• Ensure regular financial and operational checks are performed for each local partner involved in Street-Child project implementation.
• Elaborate, review, and update Finance Standard Operating Procedures for STREET-CHILD DRC and across the Central and Great Lakes region as required and relevant.
• Conduct spot checks on transactions be responsible for maintaining transparency and accountability within finance and administration.
• Build financial management capacity for local partners in the region.

Grant Management and Budget proposal:

• Collaborating with other managers during proposal development, lead on the costing in proposal writing.
• Produce grant financial reports for donors in their formats.
• With the Senior Programme Manager, co-lead monthly grants review meetings involving all active partners.
• Manage the budget review, cost extension, realignment, and alert on any potential risk.
• Ensure appropriate measures are taken to address audit findings and recommendations associated with all grants.
• Conduct grant management training for local partners and provide orientation on finance matters and tools to non-finance staff.

Operations Oversight:

• Lead all aspects of HR, administration, procurement and logistics in the region
• Adequately manage internal and external HR and admin risks, highlight & resolve relevant issues with national institutions with support from the country leadership team (Taxes, labour inspection).
• Maintain daily responsibility for local staff issues, i.e., contracts, payroll, job descriptions, salary scales, leave, and benefit in support of the HR and Admin Assistant.
• Facilitate frequent staff meetings, and update the staff on the new Street-Child guidelines, regulations, etc.
• Lead the outsourcing of some services such as staff medical insurance, legal issues and the adherence to national labour laws, taxation systems and rules, social security, and insurance rules, etc.
• Lead in running procurement, ensuring value for money and overseeing all contracts which are placed with suppliers
• Ensure that all necessary agreements, permits, and licenses for Street-Child operations in DRC are in place, and keep updated on national rules and regulations pertaining to Street-Child activities.
• Lead staff adherence to all processes and ensure strict and contextualized application across the DRC program.
• Ensure proper asset management by initiating tools and control systems, including tagging.

Part 3: Person Specification

Attributes Essential Desirable

Education / Qualifications:

• Educated to degree level or higher.
• Recognised Accountancy Qualification.
• Degree in International Business Administration, finance or related field; or attendance at specific relevant training courses.

Experience and Knowledge:

• 6 years post qualification experience.
• Experience of implementing internal controls and finance procedures.
• Experience of managing multi donor grants and good knowledge of donor compliance rules and requirements – in particular working with ECHO, BHA, EU, SIDA, NMFA, FCDO, USAID, UNICEF, ECW, WFP, etc.
• Knowledge of development issues and concepts.

Skills and Abilities:

• Extensive knowledge of finance & logistics policy within non-governmental organizations.
• Knowledge of computer applications and accounting software’s.
• Excellent relationship building skills, with an ability to skilfully navigate both national and international stakeholders.
• Knowledge of French, Swahili or other relevant local languages.

Other:

• Strong interpersonal, management and team work skills.
• Ability to influence change in teams not directly managed.
• A self-starter, capable of working independently and flexibly to a high level.
• Fluent English –written and spoken.
• Good communication and staff training / capacity building skills.

How to apply:

• To apply for this fantastic opportunity, please follow the link below.
• Female applications are strongly encouraged.

The Furniture Makers’ Company is the City of London livery company and charity for the furnishing industry.

Our role is to sustain a thriving British furnishing industry with a talented workforce delivering high quality products, which supports those in need from within its ranks and those who have served it in the past. We achieve this through three pillars of activity – education, excellence and welfare.

We are seeking an organised and driven individual for a maternity cover to lead on our education and training programme, which is facilitating the growth of a talented workforce by inspiring, connecting and retaining the next generation. This is an exciting and rewarding opportunity to make a real impact, addressing the skills gap in the industry, working alongside young people.

This is a varied role with a significant focus on events and project management, including special events, as well as engagement activities to raise awareness of career opportunities in the industry. This includes driving forward our new 'My Furniture Career' website aimed at 15 – 24-year-olds and attending careers fairs. This role will also involve working with specialist education providers to support the provision of industry specific education and training.

A successful applicant will have demonstratable experience of organising and delivering large scale events, timely and cost-effective project management and financial reporting. You will be able to work independently and with a high level of attention to detail and used to prioritising a complex workload. Experience of working in the sector or in a previous educational role is not required.

Job Purpose

• To be the focal point for implementing all Education and Training activity within the Company, and to report back to the Education and Training Committee to maximise its reach and effectiveness.
• To implement several large-scale national events engaging young people, industry and specialist education providers.
• Oversee and steer the activity around a new website to engage young people with possible careers in the industry, ensuring growing engagement with young people and job posters.
• To administer and deliver several small grant programmes which support furniture and furniture students or those working with said students.
• To support and report quarterly to the Education and Training Committee.

Key Responsibilities

Events

• Young Furniture Makers Exhibition - To plan, organise and deliver the annual one-day exhibition showcasing the best new talent to industry. Securing event sponsorship and working with sponsors during the organisation process to ensure positive relationships. Working with over 70 exhibitors, multiple sponsors and external suppliers to ensure a successful event.
• Young Professional Industry Engagement event programme - To plan, organise and deliver the annual three-week programme of CPD visits for a selected group of participants to industry hosts across the UK. Working with participants and over 20 organisations to schedule and deliver the programme.
• Furniture Making T-Level conference – Working with the Chair of the Education and Training Committee and selected members to plan, organise and implement a one-day conference on the practicalities of overing the Furniture T-Level in an educational setting.
• Organise and attend several regional career fairs and trade shows to promote the education and training initiatives and encourage young people to consider a career in furniture and furnishings.
• Plan and organise the content of an Education and Training slot at the annual Furniture Makers’ HR Conference to highlight key events and programmes.
• Ensure that equality, diversity and inclusion is considered in all aspects of Education and Training events.

Grants

• Administer a small annual grants scheme supporting colleges and universities which provide specialist furniture and furnishing education courses.
• Manage a travel bursary scheme to support exhibitors attending the Young Furniture Makers Exhibition.

Website

• Administer the jobs board featured on the My Furniture Career website, screening and approving posted vacancies as well as liaising with those posting jobs to confirm the status of the vacancy, sharing data once the vacancy expires and collecting feedback data from the poster.
• To work with the Digital Officer to agree a schedule of content for the website and its associated social media.
• Work with the Communications Manager and Digital Officer to promote the use of the website by the targeted audience group as well as the HR community to post vacancies to the jobs board.
• Produce a quarterly report detailing the usage and any highlights regarding the website.
• Report any technical issues to the website provider and liaise with them to fix the issue.

Reporting

• Quarterly reporting on activity and budget to the Education and Training Committee.
• Supporting the Committee Chair by setting up Committee meetings and taking minutes.
• Supporting the Committee Chair with any other administration as necessary related to the Committee. 
• Assist with any ad hoc administration as necessary related to the FIESTA Committee.

Miscellaneous

• Assisting the Education and Training Committee Chair with any administration in regard to the Masters Certificate Scheme.
• Send quarterly feedback surveys mentoring participants and collect the data for reporting purposes.
• Work with the Communications and Marketing Manager to promote Education and Training events.
• Keep the Education and Training budget up to date and process all invoices in a timely manner.
• Report back to all event sponsors after any Education and Training sponsored event to keep sponsors updated and aware of the events successes.

Personal Attributes and Skills

• Success in delivering projects and large events against demanding targets and deadlines.
• Excellent administrative track record, with experience with an educational and/or charitable organisation.
• Highly motivated, dynamic, self-starter able to work largely on own initiative.
• Ability to plan, manage own time, work to deadlines and perform effectively under pressure.
• Excellent communications, influencing, negotiation and presentation skills.
• The credibility to deal with people at all levels.
• IT and finance literate.
• Empathy with The Furniture Makers’ Company charitable cause and programme.
• Enthusiasm and willingness to learn are essential: occasionally the post holder will need to perform tasks outside of the formal Job Description.

Benefits include 25 days of annual leave plus bank holidays, a 3% pension scheme as well as hybrid working opportunities.

Interested candidates should submit their CV and a cover letter outlining their qualifications and why they're a good fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.

Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be able to demonstrate that you have the right to work in the UK if you wish to apply for this role.

We are committed to ensuring transparent and non-discriminatory recruitment and employment. We champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.

Safeguarding is of fundamental importance to the work of the RSCM at every level, so this is a vital role which involves working collaboratively with staff and volunteers across the UK to ensure safeguarding policies and procedures are implemented and kept under review, keeping up to date with legislation and best practice.

You will act as the RSCM's Lead Recruiter through 31:8 for processing DBS applications, receiving updates and deciding levels of clearance required for staff and volunteers including for events and courses. 

Thee will be a high degree of liaison with Trustees, management and staff as well as the need to network with other agencies as appropriate.

For a full job description see the attachment.

RSCM works to positively promote the importance of effective safeguarding, holding to the Christian belief of valuing each person as someone who bears the image of God and is loved equally by God, and therefore should be protected from harm. 

Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.

Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.

As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.

Key duties

• Staff and volunteer management
• Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
• Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals

Service delivery

• Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
• Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
• Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
• Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
• Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed 
•  Update service level agreements with existing funders, and draft new agreements as needed
•  Interact with clients as needed in a friendly and professional manner

Administration and Finance

• Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
• Line manage work of receptionist/administrative support worker

Fundraising and Marketing

• Help identify new funding and other revenue-raising opportunities
• Support the work of the fundraising sub-committee in preparing funding applications
• Work with trustees and external vendors to ensure CAW website is kept up-to-date
• Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
• Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
• Prepare monthly reports for the trustees on service performance
• Maintain good lines of communication with trustees on all operational matters
• Attend trustee board meetings as needed

Person specification
Essential criteria

• Minimum of 3 years’ experience in a managerial role
• Excellent verbal and written communication skills
•  Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
• Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
• Strong attention to detail
• Experience preparing reports and compiling service statistics
• Ability to think strategically, to identify problems and devise effective solutions
• Ability to work on own initiative, within established practices and procedures

Desirable criteria

• Knowledge and experience of advice work
• Experience with fundraising
• Experience with financial management in the charitable sector
• Knowledge and experience of the local community and voluntary sector in Lewisham