Courses and community manager jobs

About Us

The National Lottery Community Fund is the largest funder of community activity in the UK – we support people and communities to prosper and thrive.

National Lottery players raise an incredible £30 million a week for good causes. This money funds projects and activities that transform communities, protect our heritage and enrich lives through arts, sports and culture. We are proud to be one of 12 distributors responsible for awarding this funding across the UK.

Thanks to National Lottery players, last year we were able to award over half a billion pounds of life-changing funding to UK communities, supporting thousands of projects making a real difference to people’s lives.

Over eight in ten of our grants were for under £10,000 going to grassroots groups and charities across the UK doing great things to support their communities, during a particularly tough time.

We also distribute non-National Lottery funds, working closely with Government on funding for important issues, such as tackling loneliness, multiple and complex needs, mental health and distributing Dormant Accounts money.

Over the last five years we’ve awarded a total of £3.4 billion, of which £2.7 billion is National Lottery money.

We fund things that matter – whether helping communities respond positively to national, regional or local priorities, or helping the UK achieve its big social ambitions. Our grants range from £500 up to multi-million-pound programmes – supporting people and projects to do extraordinary things and bring great ideas for their community to life.

About the Role

Are you passionate, creative and curious about creating change in communities across the UK?

We’re looking for proactive, energetic people to join our UK Portfolio Team as a Portfolio Manager. Our Portfolio Managers manage the design and delivery of a range of funding programmes that aim to address long-term social issues and improve quality of life across the UK.

The UK Portfolio delivers funding programmes and supports projects that are working across the UK. Uniquely positioned to complement and add value to the work of the Fund’s other four country portfolios: England, Northern Ireland, Scotland and Wales. We’re a relatively small, yet energetic team with a range of expertise and interests, reflected in the range of programmes we deliver. Annually we distribute approximately £80m within the UK Portfolio across a range of programmes supporting projects from Fife to Omagh; Teesside to Bridgend. 

You will report to one of our senior team and work closely with them to ensure that the UK Portfolio’s strategy is effectively delivered, with a practical responsibility for overseeing the ‘end to end’ (proposal to decision to grant management) funding lifecycle on one or more of our programmes. You will therefore have experience (either as an applicant or grant maker) of one or more aspects of the funding cycle with the ability to apply critical analysis at each stage.

You will be one of eight Portfolio Managers and will play a management role in the delivery of our projects and priorities, working in a team of approximately 30 people who are dispersed across several different locations. Your management responsibilities will include:

• Overseeing and supporting Portfolio Officers in their work, ensuring they are benefitting from learning and development and continuously improving
• The operations and resourcing across our programmes, managing budgets, risk and reporting.

You’ll liaise with a variety of teams across the Fund in order to do this and will also play a role in our communication and engagement inside and outside the Fund and may also play a role on strategically important areas of work. 

This role would suit people who:

• Have project management experience and strong organisational skills
• Will promote a high tolerance for risk and a ‘can do’ approach 
• Can regularly use their networks to ensure that the UK Portfolio is responsive to the latest developments in Civil Society
• Understand and can work within the Fund’s policies and procedures and the necessary legislation, and in a way that is in line with our vision and principles
• Can contribute, add value to and role model a healthy, inclusive and positive team culture

This is an exciting opportunity for you to join a dynamic and welcoming team, working with hugely important and fascinating projects that are responding to and addressing a wide range of topics from employment to climate, racial justice to safeguarding.

Importantly we need people who are curious about the society we live in and passionate about making a difference through our funding and the vital role of charities and voluntary organisations in helping communities to thrive.

You will need to travel from time to time for this role, supporting colleagues and communities across the UK. We do not expect this to be any more than a couple of occasions per month.

You can be based anywhere in the UK to carry out these roles. We are currently exploring how we’ll work in the longer term, but it is likely that all roles will be of a hybrid nature with options to work from home, an office, out in the community or a mixture of these. Most importantly will be regular connection with others to support you in your role.

Contract Type: Permanent

Hours: We are looking to fill this role as a full time post (37 hours per week). However, we’re open to what that looks like and keen to consider flexible working approaches. That could mean two people doing the role as a job share, for example. Please tell us what your desired work pattern is in your application.

Interview Date: TBC but will likely be between 15 – 22 September

Location: UK wide

Essential Criteria

We are looking for talented people from a wider range of backgrounds, cultures and experience who share our values and are passionate about making a difference through our funding. Whether through lived or gained experience, you will really understand the communities we work with.

Specifically, you’ll need to demonstrate the following Essential Criteria:

• You have experience of either managing projects and / or funding work that fits with the work and programmes of the UK Portfolio
• You have strong project management and organisational skills, including a track record of turning strategic direction and vision into a deliverable, operational reality, including budget and risk management
• You have strong written and verbal skills with an ability to communicate with confidence to a wide range of individuals and audiences
• You have excellent interpersonal and people skills and can build effective working relationships to bring people together to achieve organisational aims and can demonstrate strong stakeholder engagement.

Desirable Criteria

Furthermore, it would be advantageous if you could bring the following desirable criteria to the role:

• Driven and passionate about the Fund’s purpose and our commitment to equity, diversity and inclusion.
• Experience in leading and motivating people and teams, (including remote teams) role modelling a culture of inclusion
• Track record in developing approaches to collecting learning from grant holders or partners and approaches to sharing this learning

For You

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave

Equal Opportunities

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – we are committed to equity, diversity and inclusion and work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds.  As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (B.A.M.E) backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and will proactively make reasonable adjustments if needed through the recruitment process and during employment. This can be related to a physical and mental health conditions.

We are also proud to be a Stonewall Diversity Champion, supporting our commitment to being a great place to work for lesbian, gay, bisexual and transgender (LGBT) staff.

Do you have a passion to see positive change in the lives of people who are seeking to make a new start in the community after prison, and a genuine belief in their ability to make such changes?  Do you have experience of working in a prison/criminal justice environment?

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people as they leave prison and re-integrate back into the locality, within the counties of Cornwall, Devon and West Somerset.  This includes mentoring, practical support, advocacy and signposting to assist the integration of ex-prisoners into their communities, in collaboration with other professionals.

We are actively seeking to strengthen our team of Community Chaplains to work with people both in custody and in the community.  Recognising the current amount of change within the criminal justice environment, this post carries an initial temporary 6-month contract, with the potential to become permanent, subject to funding. Full or part-time working considered.

There is a Genuine Occupational Requirement (GOR) under the Equality Act 2010 for applicants to embrace the Christian faith ethos and values of SWCC, and to be able to promote an environment where people of all faiths, and people of none, can work together for the transformation of lives and communities.  The successful applicant will have a proven ability to build positive relationships with a wide range of people, from aged 18 to 80! 

Flexible homeworking possible by agreement. The role entails a significant amount of travel, and some occasional weekend and evening work will be involved.

Annual Salary: £25,419 - £27,514 per annum FTE (dependent on experience) + pension

Pro rata if part-time.

Closing Date is Saturday 17th September 2022

Interviews likely to be during the period 26th September - 3rd October 2022.

FareShare

Job Description – Trusts and Grants Manager

Reporting to: Senior Trusts and Grants Manager

Location: Hybrid/ Central London

Contract: Permanent

Hours: 35 Hours

Salary: £36,000 – £40,000

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 10,000 frontline charities and community groups. During 2021, we redistributed 127 million meals, the equivalent of four meals every second through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.

FareShare exists because of two hugely important and highly topical issues.

As a consequence of supply and demand, huge volumes of food are grown or made in the UK and a percentage ends up as unwanted surplus with little commercial value.

At the same time, there are many thousands of frontline community groups and charities that are providing a vital safety net for the most vulnerable in our society. We seek to squeeze as much social good out of that uneconomic surplus by getting it to almost 10,000 such groups across the UK whilst they provide essential wraparound support services for their beneficiaries.

The Cost of Living Crisis and before it, the COVID-19 have shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. It is estimated that over 4.7m UK households are now experiencing food insecurity and whilst the equivalent of 1.3bn meals of good surplus food occurs each year, FareShare believes that it is wrong for these two situations to co-exist.

There has never been a more exciting time to join FareShare, which delivers both social and environmental impact, at such a crucial time. FareShare is moving into an ambitious four-year programme to achieve unparalleled growth in both our food volumes as well as our fundraised income. We are driven by the opportunity to secure even more of the surplus food available from all areas of the food industry.

By joining us, you would be leading some of our most important work in helping FareShare generate more support from trusts, foundations and grant making organisations as we strive in our ambition to meet the demand for food to support the UK’s most vulnerable.

FareShare’s Strategy & Vision
 

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

FareShare has a dynamic fundraising department that has seen incredible recent growth. We are looking for an experienced and vibrant Trusts & Grants Manager to join the FareShare fundraising team. The successful candidate will take on the management and stewardship of some complex and exciting transformational funding relationships while developing new high value relationships. You will be a strategic thinker, used to working with high value grant making professionals and trustees and with senior staff and stakeholders within your own organisation. You will have a strong track record in income generation and supporter stewardship and have excellent communication skills. Cross team collaboration is crucial to the role and you will be able to demonstrate strong relationship building and influencing skills.

Main areas of responsibility

Account Management

• Manage a portfolio of high value trust, foundation and grant supporters to cultivate strong, long-lasting partnerships
• Develop persuasive fundraising proposals and reports to increase donations from new and existing supporters
• Build strong relationships with funding partners, interacting with them virtually, face to face (when possible), via email and on the telephone
• Manage income and expenditure of project budgets communicating with both internal and external stakeholders
• Work with FareShare colleagues to deliver partnership and stewardship plans
• Identify a pipeline of new prospects taking them through the seven stages of solicitation to secure new income for FareShare
• Arrange meetings (virtually and in person where feasible) to present FareShare’s work to new business prospects
• Maintain records and analysis of new business secured
• Attend events as required to meet new potential donors
• Using FareShare systems, including SharePoint and Salesforce, keep funder records and account plans up to date
• Maintain accurate financial records and budgets for all partners
• Keep application and reporting pipeline up-to-date and accurate
• Write donor thank you and stewardship letters as required
• Support the team as required to implement FareShare’s Fundraising Strategy and the Trusts and Grants Strategy, and to support with the development and implementation of systems and procedures
• Ensure the activities and milestones of donors are promoted and celebrated through our social media and PR channels
• Regularly communicate (virtually/phone/email and in person when feasible) with supporters and prospects to provide first class donor care and communicate key FareShare news and updates
• When needed steward volunteer groups at FareShare sites and communicate key messages
• Work closely with our Regional Centres and wider teams at FareShare to gather information and ensure that funding proposals are developed in line with organisational need
• Attend and provide regular updates in 1 to 1 meetings and participate in staff and team meetings
• Experience of securing and successfully managing six and seven figure grants from trusts/foundations and grant makers
• Experience in writing compelling funding applications and impact reporting
• Experience of successful cross department working with senior colleagues to deliver on funding objectives and budgets
• Experience in developing and managing complex multi-year budgets
• Experience in prospecting for new high value business opportunities via multiple research channels and stewarding donors to making a gift

New Business

Administration

Communication

Line management of Trusts & Foundations Officer

• Provide inspiring and supportive management to a Trust & Foundations Officer you will be managing to develop and monitor objectives and ensure performance through regular 1:1 meeting’s, probation reviews and annual appraisals

Person Specification

Experience

• Experience of successfully pitching proposals and developing new high value relationships and partnerships
• Good communication and interpersonal skills
• Good relationship building skills, both inside and outside an organisation
• Ability to work to meet objectives and to meet deadlines
• Ability and experience of working well in a team
• Knowledge of trust, grant and foundation fundraising, particularly around managing restricted funding

An advantage:

• Experience of successful work with Comic Relief and The National Lottery Community Fund
• Experience of working of working with high-net-worth individuals

Skills, knowledge and abilities

• Good up-to-date working knowledge of the trust and grant making landscape
• Ability to assimilate complex strategic plans into compelling funding proposals
• Excellent numeracy skills and use of Excel
• Good computer and CRM skills (SharePoint and Salesforce experience desired)
• A commitment to Equal Opportunities
• An appreciation and passion for FareShare’s mission and strategy
• Flexibility of approach and ability to work in a team
• Proven ability to develop and maintain good working relations, with both internal and external audiences

Benefits

Salary £36,000.00 - £40,000.00 per annum

Hybrid / Flexible working, with regular UK travel

25 days’ annual leave + 8 bank holidays

Employers pension contribution

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Flexible working

Project Manager: St John Leadership course and First aid as a Social Enterprise Success Model

Fixed term contract, 24 months

Reporting to: Head of programmes

Key internal working relationships: IT/Digital manager, Head of communications,

Key External working relationships: Senior management in St John Ambulance organisations around the world.

The Order of St John (also known as St John International or SJI) is the international coordinating body for all St John organisations around the world, including St John Ambulance in 35 countries. Acting as the secretariat for a “family of organisations”, SJI manages projects that encourage collaboration and help St John to be recognised as the global leader in first aid and medical responses to community health needs.

This mid-level post will be responsible for project managing the delivery of two new collaborative projects, working with experts and senior staff from across the St John world to deliver valuable initial outputs to the global family of St John Ambulance organisations by the end of 2023. The two projects are 1) the St John Leadership project, and 2) the St John Success Model project.

The St John Leadership project is a new initiative to be led by St John International. The programme aim is to build a united cadre of St John leaders, across all levels of the organisation, that have a common understanding of St John’s values and can actively lead their organisation as part of our shared global endeavour.

The St John Success Model project is also a new project to be led by St John International.  The project will manage a process of collaboratively writing our first ever operational handbooks, or Success Models “First aid as a social enterprise”. Around the world, St John has over 140 years of experience and knowledge in these subjects, covering a wide variety of different contexts. The purpose of the Success model is to bring together all the proven and evidenced knowledge on how to do this effectively into one place. It is a collection of evidenced good practice, but arranged into step by step building blocks for proven, successful, implementation. 

Deliverables:

For the leadership workshop

• Build interest and enthusiasm in the project across all St John organisations.
• Develop and deliver a leadership residential course for circa 20 pax by the end of Q4 2023
• Develop and deliver an online leadership induction course by end of Q2 2024.

For the Success Model:

• Build interest and enthusiasm in the project across all St John organisations.
• Recruit volunteers from St John into a global working group to provide expert knowledge
• Organise and host a global workshop for circa 20 pax in Q4 2023
• Deliver completed Success model handbook by end of Q2 2024.

Applicant requirements

Required

• Experience running collaborative workshops to identify good practice.
• Project management experience and qualification with the ability to develop a plan for the  delivery of outputs according to a clear timeline, and to update with progress on that timeline.

• Experience facilitating and energising online meetings
• Proficient in the use of Microsoft Office 365, especially Teams and Sharepoint.
• Experience of working with global teams of volunteers, recognising different cultures and practices, and being able to secure commitments to carry out further work on your behalf.
• Ability to communicate complex issues in simple, straightforward language
• Enthusiastic and approachable, ready to listen and engage with people.

Desirable:

• Experience developing training courses or cultural induction courses.
• Experience working in a large-scale social enterprise / international health care charity
• Experience in writing management guidance
• Experience in volunteer organisations and managing activity with external partners.
• Experience in working with technical teams to interrogate issues to the core principle and finding solutions

Full time position. Working hybrid but with requirement to be present in the London office approx. 25% of the time.

Salary: Circa £40,000/annum + good benefits package.

Closing date for applications: Friday 2 September 2022 at 1700hrs

We are seeking to recruit a Digital Inclusion Project Manager to work with our team to facilitate digital access and improve IT skills among older residents, volunteers, and staff.

This is a fantastic opportunity for an enthusiastic, highly motivated individual to work with Age UK Hammersmith & Fulham (Age UK HF) to develop, manage and deliver the digital inclusion support service for older people, through a team of trained volunteer Digital Champions and staff.

This 5-year project has been generously funded by the Big Lottery Community Fund and aims to tackle loneliness and isolation through digital learning. The project has been operational for 3 years and we are continuing our objective to use digital technologies to empower learners to access information and services, connect with their families, friends, and the community.

Purpose

• To project manage the Digital Inclusion Project, applying creative thinking to developing, guiding, and promoting a menu of digital skill training and support activities, to meet the needs and requirements of local people, volunteers, and staff.

• To act as a community resource, supporting people to get online, complete online skills training and embed digital activities and learning across the borough.

• Engage with and develop partnerships with organisations who work with older people using an innovative approach to actively drive awareness and support of the Digital Inclusion project within the local community.

• To oversee recruiting and leading a team of volunteers, providing them with advice, training, guidance, and support to enable them to be effective in assisting people to use IT and get online.
• To line manage and oversee the Administrative, Outreach and IT training functions of the Digital team (4 members).
• To ensure project sustainability by identifying and coordinating opportunities / temporary sub projects to increase organizational digital maturity and wider support service provisions (i.e., Tablet loan schemes).

The Conservation Volunteers (TCV) in London is looking for a Business Development Manager based in London, or within very easy reach of Central London. 

The role will focus primarily on our established team across the capital. In addition there will be opportunities to work collaboratively with other BDM roles in England but with a focus on the south of England in generating new business as well as assisting in maintaining ‘business as usual’ work.

Our work is community based, supporting environmental education, community engagement, greenspace volunteering and more, achieving outcomes for both people and nature.

We are looking for an experienced candidate who can bring their bid and tender writing skills to our team. Having knowledge of London boroughs and existing relationships will be beneficial, as will possessing strong budgeting skills.

Experience of supporting community engagement initiatives is essential. Knowledge of the environmental sector as well as experience of and supporting work to reach underrepresented groups is an important element of this role and wider TCV strategy.

This role will also be expected to engage with and contribute towards other TCV initiatives as required and/ or relevant.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single requirement. At TCV we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway as you may be just the right candidate for this role.

• This post will be subject to a basic Disclosure and Barring Service (DBS) check.
• The role is offered full time (35 hours per week) and on a permanent basis
• We support employees to work flexibly in different ways in both formal and informal flexible working arrangements. We don't promise we can offer you what you want, but we are always happy to talk about flexible working.

Prospectus is delighted to be working with one of the UK's leading public research universities to support them in their search for a temporary full time Course Administrator to assist them during this busy time. This post will run for approximately 4-5 months, until they eventually look to recruit the post on a permanent basis and will be based in Holborn, working onsite.

As their Course Administrator, you will provide a high level of administrative support to the faculty and students, and to ensure the smooth running of courses and programmes in the department. Including the following areas:

- Programme Administration - Working closely with Programme Managers on the day-to-day running of the department's programmes.

- Course and Faculty Support - Prepare relevant course materials, along with updating and maintaining course Moodle pages.

- Examinations and Assessments - Support to ensure that the departments examinations are carried out in line with the school requirements

- Service Delivery - General support, with regards to managing the smooth running of the department's resources, along with acting as first point of contact for phone calls

To be considered for this post you will have previous experience within a similar fast paced support role. Previous experience of Course/Programme Administration, would be advantageous although not essential, ideally you will be educated to Bachelor's degree level. You will need to have excellent organisational and communication skills, along with capable of managing and prioritising a varied workload, whilst working well under pressure and demonstrating a flexible attitude to work.

This post is looking to start in the week on Monday 22nd August, although they can also start someone sooner than this is preferred. You will need to be able to work to these time frames in order to be considered

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply please submit your CV in the first instance.

Prospectus is delighted to be working with one of the UK's leading public research universities to support them in their search for a temporary full time Courses and Exams Administrator to assist them during this busy time. This post will run for one year, to start on a temporary basis leading to a fixed term contract and will be based in Holborn, working onsite.

As their Courses and Exams Administrator you will provide a high level of administrative support to faculty and students, and to ensure the smooth running of the courses and programmes in the Department. This role will have a particular focus on supporting examinations. The post holder will manage and support examination organisation and delivery (currently three main periods per year). The post-holder will also oversee the Department's assessment process for all courses during both the main and in-year resit and deferred assessment periods. This includes the organisation of exam papers, marking schedules, results processing and delivery of the Department's Enhanced Feedback Scheme.

To be considered for this post you will have previous experience within a similar post within higher education. Previous experience of Examination Administration, would be advantageous although not essential if you have similar transferable experience. You will need to have excellent organisational and communication skills, with strong attention to detail, along with capable of managing and prioritising a varied workload, whilst working well under pressure and demonstrating a flexible attitude to work.

This post is looking to start as soon as possible, although they can wait for a week or two for the right candidate. You will need to be able to work to these time frames in order to be considered

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply please submit your CV in the first instance

Would you like to work for a leading mental health charity?

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Mental Illness.

We have an exciting opportunity for a Service Manager to lead our friendly Cornwall Community Services team. Your role will be a permanent position, working full time, 35 hours per week based.

Our Cornwall Community Service provides a unique service for those with a long and enduring mental illness. We promote independence and wellbeing and support those to achieve their goals from a strengths-based approach. We work 1:1 with clients, Group work and with other organisations to promote equality and diversity across the Cornwall area.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

• Leading and developing teams to deliver forward thinking, recovery orientated and high-quality services that meet the needs of individuals and commissioners
• Ensuring that the tools of person-centred recovery planning (ISSP) are embedded into local practice and that all staff are utilising RIS (Rethink Information System) correctly to record support activities
• Driving compliance with all policies and regulatory requirements; whilst striving to achieve the best possible outcomes and internal/external recognition of quality
• Using staff resources efficiently and effectively, including the management of rotas, additional hours, use of bank/agency and compliance with working time regulations
• Identifying and enable meaningful opportunities for user involvement in shaping services
• Ensuring that service is accessible and meet the needs of service users from a diverse range of backgrounds and are representative of the needs of local communities
• Contributing to the service planning process, taking into account identified local needs, and contribute to the delivery planning of a service which meets these needs
• Monitoring and reporting on the effectiveness of service delivery and contract performance, providing statistical information and written reports to the Head of Service
• Ensuring that the referral pathway process is described by a local procedure and followed at all times

Do you have what we are looking for?

• Experience of managing a service in a health or social care setting, including managing & supporting a staff team and volunteers
• Experience of dealing with and reporting Incidents/Accidents/Near Misses and safeguarding reporting
• Ability to assess, plan and monitor support to achieve & evidence recovery and service outcomes
• Significant knowledge and understanding of the needs of people with mental illness and I am familiar with best practice developments
• I have an NVQ 3 / QCF Diploma in Health & Social Care related subject
• Experience of leading and managing a dispersed team across multiple sites, including recruiting and managing performance

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

• Salary of £25,690.03 to £28,879.59 per annum
• Contributory pension scheme
• Life assurance and employee assistance programme
• 25 days annual leave rising to 30 days plus bank holidays  
• Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
• Eyecare vouchers
• Flexible working  

Don’t just change jobs, change lives!

Rethink Mental Illness have a new and exciting opportunity for a Service Manager to lead our Bristol Community Support Service.

Your role will be a permanent position, working full time, 35 hours per week based.

Our Bristol Community support service have been working for many years to help Bristol-based people with mental health issues make a positive diffrence in their lives.The service works with anybody who has mental health problem. We support people within the community and work with them to build meaningful connections.

Our Support is centred on values of recovery and social inclusion, and we have found people that use our service become more independent, confident and resilient. The service uses a person centred approach spending time to identify what you would like to work towards. This involves using the recovery star to explore what your needs are and what goals you want to focus on.

How The services helps people:-
Improved confidence
Sense of belonging and feeling part of your community again.
Better coping mechanisms for managing mental health
Build social contacts and feel supported.
Achieve goals
Feeling more motivated

a unique service for those with a long and enduring mental illness. We promote independence and wellbeing and support those to achieve their goals from a strengths-based approach. We work 1:1 with clients, Group work and with other organisations to promote equality and diversity.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

• Leading and developing teams to deliver forward thinking, recovery orientated and high-quality services that meet the needs of individuals and commissioners
• Ensuring that the tools of person-centred recovery planning (ISSP) are embedded into local practice and that all staff are utilising RIS (Rethink Information System) correctly to record support activities
• Driving compliance with all policies and regulatory requirements; whilst striving to achieve the best possible outcomes and internal/external recognition of quality
• Using staff resources efficiently and effectively, including the management of rotas, additional hours, use of bank/agency and compliance with working time regulations
• Identifying and enable meaningful opportunities for user involvement in shaping services
• Ensuring that service is accessible and meet the needs of service users from a diverse range of backgrounds and are representative of the needs of local communities
• Contributing to the service planning process, taking into account identified local needs, and contribute to the delivery planning of a service which meets these needs
• Monitoring and reporting on the effectiveness of service delivery and contract performance, providing statistical information and written reports to the Head of Service
• Ensuring that the referral pathway process is described by a local procedure and followed at all times

Do you have what we are looking for?

• Experience of managing a service in a health or social care setting, including managing & supporting a staff team and volunteers
• Experience of dealing with and reporting Incidents/Accidents/Near Misses and safeguarding reporting
• Ability to assess, plan and monitor support to achieve & evidence recovery and service outcomes
• Significant knowledge and understanding of the needs of people with mental illness and I am familiar with best practice developments
• I have an NVQ 3 / QCF Diploma in Health & Social Care related subject
• Experience of leading and managing a dispersed team across multiple sites, including recruiting and managing performance

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

• Salary of £25,690.03 to £28,879.59 per annum
• Contributory pension scheme
• Life assurance and employee assistance programme
• 25 days annual leave rising to 30 days plus bank holidays  
• Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
• Eyecare vouchers
• Flexible working  

Don’t just change jobs, change lives!

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.

The Campaign and Communications Manager will work under the direction of the Executive Director of IKWRO and will be responsible for drafting and implementing IKWRO’s new campaign and communications strategy to achieve positive systemic legal and policy change, informed by the experiences of the women and girls that IKWRO represents. The role involves lobbying, research, media and communications, networking, events management, engaging with the wider team and the women and girls IKWRO represents to ensure their voices are heard and maintaining and strengthening IKWRO’s leadership in the field. 

New Writing North is the creative writing and reading development agency for the North of England. Based in Newcastle upon Tyne, we have produced nationally significant work since 1996. We are a committed team of 18, a registered charity, and a National Portfolio Organisation of Arts Council England.

We believe that talent is everywhere but that opportunities are not, and that it is our job to create opportunities. We develop programmes and activities that support individuals and communities to engage with creative reading and writing both professionally and for pleasure. We help good writing find local, regional, national, and international audiences.

New Writing North’s annual programme includes the management of major international literary prizes and awards; open-access and targeted talent development programmes; the production of festivals and events; international writing and translation projects; our young writers’ programmes; community-based programmes; writing for wellbeing activities, and the commissioning of new writing. 

In autumn 2022 we are launching a new Writing and Publishing Skills Hub and we are now recruiting a team of three staff to deliver this programme.

The Senior Programme Manager (Skills & Engagement) will creatively plan and strategically deliver a new creative skills offer for New Writing North (NWN). The role is part of skilled and dynamic Senior Management Team and reports to the Executive Director for Programme and Impact. Leading a team including a Manager and Assistant, the Senior Programme Manager will be responsible for achieving a high-quality creative skills programme that is embedded in and complements New Writing North’s wider work with adults and young people.

The skills programme has been designed to include a wide range of activities including training and learning, artist investment and development, small business support for practitioners and the development of online and in-person writing courses. We expect that the postholder will work further to shape and develop the programmes and to develop new resources and partnerships to advance work in this area. The work will be delivered across the North of Tyne area (Northumberland, Newcastle upon Tyne and North Tyneside). 

The new skills team is supported by the North of Tyne Combined Authority’s Skills for Growth Fund. This important new area of work prepares the groundwork for New Writing North’s development of a new Centre for Writing in Newcastle upon Tyne and the post holder will be part of shaping the skills and volunteering strategy for that development. 

We are committed to developing and retaining a workforce that is representative of the diverse communities that we serve. We encourage people from all sections of our community to apply for jobs with us. We particularly welcome Black, Asian and Minority Ethnic, disabled, and LGBTQI applicants and those from lower socio-economic and working-class backgrounds.

For a full picture of our work please visit our website.

Closing date: 9am, Thursday 1 September 2022

Head Office in Hammersmith, London W6 7NL with opportunities for flexible working

Do you have a passion for meeting and exceeding customer, client or user needs and expectations? Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Turn2us is looking for a Contact Centre Manager to lead the relationship with the Turn2us Contact Centre to ensure that our most vulnerable customers have access to the information and programmes that Turn2us offers through the right channel at the right time.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re an experienced contact centre professional who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support, and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 11:59pm, 2nd Sep 2022

Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Are you passionate about providing tools and support for anyone trying to address these issues in their communities? The Community Adviser Content Officer creates e-learning content and information resources for advice givers in communities using our Benefits Calculator, Grant Search and other information programmes, as well as information support for our Local Programmes team.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re a skilled content professional (having worked in benefits or financial information delivery is desirable but not essential) who knows how to make learning management systems or e-learning sing, who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 11:59pm, 29th August 2022