About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  We are launching an ambitious Digital Transformation Programme to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 of the population in mental health knowledge and skills.

What are we looking for?

We are looking for individuals who can effectively support our Client Delivery or SJA teams throughout the entire client journey as the first point of contact for either teams. You will carry out key administrative tasks to ensure delivery is carried out effectively, some of which include responding to enquiries, booking clients onto courses, arranging course materials and recording feedback on to the CRM system. The role holders will play a key role in ensuring smooth delivery processes whilst maintaining good relationships with new and existing clients.

You will be able to:

• Record new enquiries and booking information accurately on the CRM system for new client course deliveries
• Monitor shared inbox and answer or allocate enquiries to appropriate Development and Delivery Consultants
• Respond to enquiries via phone and email, and escalate to relevant consultants as appropriate
• Order training materials for each client  course delivery, collaborating with supply chain team
• Match Associates with each client 
• Coordinate with clients for booking confirmations and follow up feedback
• Pull accurate reports for weekly sales and impact records
• Develop good working relationships with other teams and peers to support overall delivery
• Collaborate with key SJA stakeholders to recommend solutions to resolve issues

You will have:

• Experience working within a busy team providing high quality administrative support
• Experience managing email and phone enquiries
• Experience managing administrative processes on a CRM system
• Good attention to detail and ability to input information accurately
• Excellent customer service skills
• Ability to develop good working relationships with key stakeholders
• Ability to prioritise and meet deadlines

Desirable skills:

• Experience providing administrative support for a training delivery team
• Knowledge of CRM systems
• Ability to manage a changing workload
• Awareness of mental health and wellbeing in the workplace
• Flexible and willing to learn new techniques, systems and processes

Looking after you

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached documents or go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 2nd November 2021.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave. We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

Hampton Trust is a leading domestic abuse charity with a focus on tackling the root cause of domestic abuse and criminal behaviour.  We pride ourselves on being innovators in our field, highlighting gaps in service and testing new approaches.

In recent years we have expanded our reach from being a locally based Hampshire charity to now delivering across nine UK police forces. Earlier this year, our work featured in a BBC documentary called Home Truths, exploring Ian Wright’s experience of domestic abuse as child.

This is an exciting time for the organisation with potential to expand our interventions in other areas of the country.

Job Title:                                        Training Administrator

Hours:                                            37.5 hours per week

Salary:                                            £18,000 per annum

Base:                                              Ashurst / remote working 

Contract:                                        Full time / Permanent 

The Training Administrator will complete all administrative tasks associated with delivery of Hampton Trust training locally and nationally. This is an exciting opportunity to be part of a wider team, working with professionals as they embark on Hampton Trust (HT) training via various platforms. You will play a key role in coordinating bookings, delivery, and evaluation of courses.

In this role, you must have excellent organisational and interpersonal skills, strong IT skills, including efficient in the use of Excel, Word, PowerPoint, and other software.

You should also be good with people and happy working as part of a team. Able to meet deadlines under pressure and be motivated and resilient with natural initiative. Above all, you’ll bring a range of skills and take pride in a job well done.

We encourage growth and self-awareness within this post.

Should you wish to discuss this role before application contact: Helen Downey 

Closing date: 9am Friday 5th November 2021

Interview dates: Wednesday 10th November 2021

All posts are subject to Enhanced DBS checks & satisfactory references.

Next steps 

Please submit your application via email to Hampton Trust by 9am on Friday 5th November 2021.  Don’t forget our offer of an informal chat prior to completing your applications is available if you think it would be helpful.

In your application please include:

A cover letter explaining your motivation for applying and outlining how you meet the criteria detailed within the person specification

A full CV including education, professional qualifications and full employment history showing responsibilities and relevant achievements.

Hampton Trust is committed to improving and finding ways of creating a more diverse workforce and we welcome applications from all sections of the community.

Our Equal Opportunities Form will be processed for monitoring purposes only.  This information remains anonymised and will not be seen by the interview panel or used in any way for the purposes of selection. Completion of this form is voluntary and if you do not wish to answer any question(s), this will not affect your application in any way.

Education and Training Lead, Faculty of Clinical Informatics

Could your expertise in education and training services be the key to boosting the UK’s skills in using data and technology to improve people’s health and care? 

The Faculty of Clinical Informatics is a vibrant, young charitable organisation with a growing multi-disciplinary membership.  Backed by Health Education England, we are working at pace to support a wide range of health and social care practitioners to develop recognised professional skills and help fill the gap of 12,000 new clinical informaticians needed by 2030.

We’ve created the new role of Education and Training Lead to identify the learning needs of FCI members and plan how these will be met through external providers as well as through the development and delivery of our own training services.  The successful candidate will be great at collaborating with external organisations, such as HEE and its equivalents in other UK nations, FedIP, universities and other educational providers to ensure that quality training is available to health and care professionals working in digital health at all stages of their careers.  You’ll be skilled at project planning, working within defined budgets and delivering on time and have a track record of stimulating adult learning through a variety of formats such as self-directed learning, online learning, work-place learning.  You’ll be excited by the challenge of being the pathfinder in this new role and making a significant impact, supporting our members to develop their skills, aligned to our Core Competencies Framework.

If you are passionate about professional education and training and have experience of implementing strategic plans, partnership working, network development, we want to hear from you.  

We are a friendly, flexible small team, committed to supporting a diverse workforce.  This permanent role is fulltime home working with occasional visits to our office in London, E1 8QT.   Salary £51,000 - £56,000 per annum.

Closing date: 5.00pm on Friday 12 November 2021

The Institute of Development Studies (IDS) delivers world-class research, learning and teaching that transforms the knowledge, action and leadership needed for more equitable and sustainable development globally.

IDS provides a portfolio of courses for professionals within the international development sector, including NGO managers, government officials and development agency staff. We are seeking to recruit a Short Course Coordinator to organise a portfolio of professional development courses and support the Short Course Programme Manager and course convenors to deliver consistently high quality professional development courses in line within agreed IDS standards. 

Demonstrated experience of all stages of administration, including organising events is essential. Applicants will have strong organisational and administrative skills with excellent interpersonal and communication skills and should bring enthusiasm and creativity to the post. 

We can consider applications for flexible working including hybrid / part remote working  from candidates able to work 2 to 3 days per week in the IDS building.

Our client, a college of the University of London and the UK's leading academic research centre are currently looking to recruit a temporary part time (0.6FTE) MSc Course Administrator to provide high quality administrative support for the MSc course. This role will be based on campus.

Within the role, your responsibilities will involve data and course management, assessments, including admissions and enrolment as well as student administration. They are looking for an enthusiastic and committed Course Administrator to join the dedicated MSc Team, you will be experienced in providing high quality administrative support and be responsible for dealing with the day to day management of student data. You will have advanced office skills and be at intermediate/advanced level for Excel. Knowledge of student databases would be highly desirable as well as previous experience using a virtual learning environment, ideally Canvas. Due to the nature of online teaching and remote working, being tech savvy will be second nature to you, including having a good understanding of video and audio-conferencing software such as Zoom.

To be considered for this role, you will ideally have a background in university administration, although will be open to transferable skills from other areas. You will have excellent organisational and communication skills, along with being able to pick up using new systems quickly. You must be organised, capable of managing and prioritising a varied workload, work well under pressure and demonstrate a flexible attitude to work. This post will be on a part time temporary basis and the working days will either be Monday-Wednesday or Tuesday-Thursday. This could possibly lead to a permanent post for the right candidate.

If you are available for work immediately and interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. Please note, we are currently experiencing high volumes of interest in vacancies therefore it may not be possible to answer any individual queries on positions prior to an application or registration.

Are you a talented and experienced sales, account or events manager working with HE/FE courses or accreditation schemes? Are you passionate about the film, TV, visual effects, animation and games industries?

Do you want to help make a difference in developing young people’s careers and skills?
The Accreditation Partnerships and Events Manager role offers an exciting opportunity to influence the success and impact of the ScreenSkills Select endorsement scheme during a period of significant transformation and change in both the screen and education sectors (e.g. the technical education reforms, the implementation of the post-18 Augar review, the recovery, adaptation and growth of the industry following the pandemic, and the increasing dominance of streaming services in a post- Brexit world).

In October 2019, we relaunched our course accreditation scheme as ScreenSkills Select. We currently endorse over 100 higher education and further education courses in film, TV, animation, games and visual effects across the UK.

We want to enable anyone with aptitude and dedication to start a career in the screen industries. ScreenSkills Select endorses and enhances screen courses that develop industry-ready students. Through our ScreenSkills Select scheme:

• Students can select courses that prepare them for industry
• Industry can select the best new talent
• Colleges and universities can grow the reputation of their courses

The Accreditation Partnerships and Events Manager will be responsible for identifying and gaining new ScreenSkills Select course applications.
The Accreditation Partnerships and Events Manager will also be responsible for creating sustainable networks and relationships with (and between) HE and FE providers and screen employers, to increase the benefits and impact of ScreenSkills Select, and to promote and sell the scheme to a wider range of customers. They will be the first point of contact for HE and FE customers, employers and other beneficiaries of the ScreenSkills Select endorsement scheme.

The role will involve planning and managing events for ScreenSkills Select beneficiaries such as our industry insight sessions and our annual congress.

This is an important position within ScreenSkills and will suit someone who understands the opportunities and challenges for an endorsement scheme in a fast-moving sector like screen. They need to be happy working at a strategic level with influential colleagues across industry and education, adept at project managing events and building and maintaining the end-to-end sales process. This customer-focused role requires proven experience working with FE/HE courses and/or accreditation schemes, as well as a demonstrable ability to present, negotiate and sell educational services to universities or colleges.

The initial contract will be to December 2022.

Key Responsibilities:

• Further develop and deliver ScreenSkills Select sales strategy and process, to build and close sales opportunities among HE and FE providers whilst optimising use of internal CRM system (HubSpot).
• Present, negotiate and close sales to existing and new HE and FE customers of ScreenSkills Select course endorsement scheme

Build effective relationships with:

• Key HE and FE course leaders to influence uptake of ScreenSkills Select course endorsement scheme.
• Key screen employer networks, leveraging ScreenSkills’ strong existing partnerships, to promote ScreenSkills Select course endorsement scheme.
• Act as the account manager for existing HE and FE partner institutions, to deepen strength and impact of their relationship with ScreenSkills
• Coordinate and run regular engagement and networking events across the UK with employers and HE and FE providers, in order to build sustainable relationships between screen industry and endorsed courses, and to provide additional benefits to our course endorsement service.
• Act as the project lead for ScreenSkills Select annual congress, our flagship event where educators can find out about the latest intelligence from leading experts from the screen industries.
• Work with the internal ScreenSkills marketing and communications team to develop and deliver marketing materials and messaging to promote ScreenSkills Select.
• Attend and coordinate wider ScreenSkills Select attendance at UCAS Create Your Future events.
• Gain customer and employer feedback, survey and impact data to build a bank of evidence and case studies on ScreenSkills Select to demonstrate impact and inform redevelopment and ongoing improvements.
• Stay abreast of changes across the HE and FE sector.
• Attend internal and external meetings and events, as required.
• Provide advice and support to other projects, as required

Essential skills and experience:

• Responsibility for, and strong hands-on experience in promoting and selling endorsement schemes, or educational services to FE/HE institutions.
• Account management or sales experience in an education and ideally charitable/not-for-profit context, with ability to plan, manage and track sales process and pipeline using CRM.
• Experience planning and running events, workshops or conferences on national or regional basis.
• Demonstrable ability to plan and manage projects from early opportunity, to presenting solutions to clients and partners, through to successful agreement.
• Successful track record of building relationships with senior management at key stakeholders such as employers, HE and FE institutions and awarding organisations.
• Awareness of best practice to integrate industry skills into education.
• Ability to interpret statistics to understand and communicate educational trends.
• Knowledge of current training and education policies.
• Ability to work well under pressure in a methodical and organised manner.
• Excellent communication skills (both written and verbal), and the ability to communicate with a wide range of people with variable knowledge of education system.
• Proven negotiation and influencing skills.
• Creative, lateral thinking and solution focused.
• Highly developed interpersonal and teamworking skills, with ability to work proactively with people at all levels and quickly form good working relationships.

Preferred:

• Project Management Qualification
• Good understanding of accreditation processes in the UK.
• Prior role or experience in an accreditation body or awarding organisation.
• Experience or knowledge of the screen industries, and awareness of related skills issues

Please submit a CV and covering letter clearly stating how your skills and experience meet the requirements of the role or you can apply via our website.

Corporate responsibilities of all ScreenSkills Personnel:

• Take ownership of, and contribute to, internal and external communications activity both in their job role and as part of ScreenSkills’ overall strategic objectives.
• Demonstrate a personal commitment to embracing and promoting ScreenSkills’ positive approach to the achievement of acceptance, openness, and equality of opportunity at work for people from under-represented groups (e.g. such as those with disabilities and/or Black, Asian, minority ethnic, lesbian, gay, bisexual or transgender).
• Promote and develop individual and organisational activities which support and enhance environmental sustainability and health and safety objectives.
• Establish good working relationships with both internal and external customers and provide a high-quality service which meets their needs.
• Support yours and your colleagues’ activity through a commitment to effective and correct use of corporate tools and resources, including the ScreenSkills’ intranet for internal communications and authorised systems for contact management.

ScreenSkills is committed to diversity and equality of opportunity in all aspects of our work. We particularly welcome applications from under-represented groups such as women, people who are Black, Asian and minority ethnic, with a disability, impairment, learning difference or long-term condition, LGBTQ+, with caring responsibilities, parents or carers who are returning after a career break, from different nations and regions, from a less advantaged socio-economic background or any other under-represented group.

We would like to thank you for the time and effort made in submitting your application. As a charity we are conscious of how and where we use our limited resources. This means we are unable to respond to every application received, if you have not had a response within three weeks of the closing date please assume on this occasion your application has been unsuccessful. I hope this outcome does not deter you from applying for future roles within our organisation.

The role

The Outcomes Star touches many aspects of service delivery, from interactions with clients and worker skills to supervision and strategic decisions. Facilitating learning through training is a key aspect of Triangle’s work as it is essential to the effective implementation of the Star.  This is then followed by a process of implementation support to help embed the best Star use possible. 

Supporting implementation with some larger or more complex clients is crucial to ensure that the Star is embedded in practice and used well across the organisation.  This is achieved through building relationships, delivering training, supporting and practically helping clients to use the Star well. 

We are looking to recruit a bright, enthusiastic person to join our friendly and dynamic team at the cutting edge of thinking and practice in supporting and measuring service user change. The position is based in South Central England. (i.e. covering Bedford, Berkshire, Buckinghamshire, Hertfordshire, Herefordshire, Oxford, Worcestershire and Warwickshire)

The successful applicant will be working from home with regular travel.

Outcomes to be achieved

• Triangle clients are making the best possible use of the Star:
  • Their workers are well trained, through access to high quality training
  • Their workers use the Star effectively with service users to help them understand what they need and to achieve positive changes in their lives
  • Their managers use the valuable data the Star can generate (when used well) to understand the service strengths and identify any areas for improvement
  • They are using the right Star version, and the Star is an appropriate tool for them
  • They have a clear understanding of the best packages of licences and training for them and are supported to make sustainable and appropriate choices  
• Where organisations choose to have internal ‘Licensed Trainers’ they are enabled to offer high quality training and support for their colleagues:
  • Their trainers are well trained through our training for trainers option
  • They access and use relevant support and training updates from Triangle
  • They access and use a range of resources to support their internal training
  • They access and use the CPD opportunities offered through their relationship with Triangle
• Triangle colleagues are supported to develop and provide bespoke learning opportunities for clients, their workers, managers, and trainers.

Main Tasks

Training

The key focus of this role, taking up to 60% of the time, is working as a key member of the training team to:

• Lead on development and maintenance of our e-learning/digital learning offer. 
• Facilitate high quality learning through training, on average 2 days a week.  This will, in the main, be delivering the core training course (Introductory training for workers) but will also include some follow-on training, (for example, we also deliver courses such as ‘Managing Difficult Conversations, ‘Action Planning’ and a ‘Keyworker Course’.) There will be opportunity to deliver our Train the Trainer programme. 
• Together with colleagues from the training and implementation teams provide flexible support to Licensed Trainers through development days, email, phone, virtual meetings. 
• Together with colleagues from across the organisation contribute to the development of new courses and resources in response to our internal learning and requests from clients, Licensed Trainers, and colleagues.
• Signpost clients to further support within Triangle.
• Keep accurate records of training delivered.

It is not expected that clients trained by the post holder as part of their training teamwork will go on to receive ongoing support from the post holder.  In most cases these will be smaller clients who will receive light touch support from our Client Services team or from other Implementation Leads.

Implementation Support

In addition to the tasks in the trainer role the post holder will also hold a small caseload of larger or strategically important clients who warrant additional Implementation Support and a significant ongoing relationship.  The post holder will be part of the team of Implementation Leads across the UK and this role will take up 40% of their time. The additional tasks will include:

• Supporting larger, complex or strategically important clients in whatever ways are needed to implement the Star effectively. Including the following:
  • Initial contact with new larger clients by phone, email and meetings and deliver presentations/workshops often aimed at Managers.
  • Putting together the best mix of training, support etc in an initial costed quote/proposal
  • Delivering training where appropriate
  • Developing ongoing relationships with clients, offering regular Implementation Support which will often involve looking at their Star Data.

• Identify and share opportunities for improving what we do to promote new business, new Stars and improve implementation support.
• Where needed, support clients to set up and use our accessible web application - the Star Online - in coordination with the Star Online Support desk.
• Keep records of interactions with clients up to date and accurate in our client management system

Role Summary

We are a Watersports Charity aiming at breaking down barriers and making the water accessible to all.

The administrator provides effective administrative support to ensure smooth and efficient running of the centre and excellent customer service. 

Staff members are encouraged to take complimentary courses and enjoy the waterpsorts we offer.

School of Hard Knocks works with unemployed adults and school children at risk of exclusion to give participants the tools to improve their lives.  This is principally achieved by teaching a strong set of values, attitudes, behaviours and skills. Physical activity and classroom-based session are combined to teach, demonstrate and impress the key messages. 

SOHK have received funding from the National Lottery to deliver an exciting new programme in Glasgow. This role will be responsible for the delivery of this work in the form of three ‘Improving Lives’ courses per year, for two years. These courses are designed to improve mental and physical fitness in people who are experiencing difficult circumstances such as unemployment, refugee status, homelessness, isolation, loneliness, poor mental/physical health, substance misuse issues and poverty. The aim of these courses is that people improve their resilience and wellbeing- to better cope with their circumstances and give them access to support and communities in the area that they live in. This is a brand-new role that will provide excitement, challenge and a huge sense of purpose for the right candidate.

You will be delivering the charity’s personal development courses at various sites in Glasgow, and supporting colleagues in other parts of Scotland’s central belt.  Each course will centre around sports training, well being, confidence building and life skills. Working as part of our Scottish team, you will focus on delivering the life skills and employability curriculum of the charity, mentoring participants and project managing courses.  You will go to job centres, housing associations and other organisations that fit the criteria to recruit participants; deliver each day of the programme; and then keep working with participants to help them find and sustain work. 

Each day of an SOHK course entails a mixture of responsibilities – you need to be a project manager, coordinating with your team and coaches to deliver each day of the course; and a mentor, coach and role model for the participants.  When not on the ground, you will work with interns and other team members to build the charity’s network of local and national employers, provide ongoing support to the programme’s participants and help execute any other areas of the charity’s strategy as it grows north of the border. 

REASONS TO BE INTERESTED

•  A chance to genuinely shape and drive the charity’s work at the front line. 
• A charity that has a proven track record, be that finding long-term employment, aiding civic re-engagement or helping reintegration in school. 
• The chance to influence and become part of a growing charity with a huge future.As SOHK grows, so can your role. 
• Work with some great and energised people.  There is a phenomenal feeling of positivity and drive within the organisation.
• The opportunity to influence the charity’s agenda in Scotland, building an outstanding team and growing our influence. 

WHAT TO EXPECT IN THE JOB

You will focus on delivering SOHK programmes in Scotland, principally using rugby but also occasionally other high impact sports or activities.  From logistics to the actual delivery of sport and curriculum sessions, you will make sure that SOHK programmes are delivered on time, on budget and to a high standard.

Reporting to Scotland’s Programmes Manager, you will own agreed delivery targets around impact (recruitment of participants, retention in mainstream education and wellbeing improvements) and will set high standards in your preparation, delivery and follow up work. Most importantly, you will work tirelessly on the frontline to change lives using SOHK’s unique curriculum and method.

YOUR KEY STRENGTHS

• You will be extremely driven and passionate to deliver the charity’s objectives, in line with our values of Integrity, Excellence, Empowerment and Commitment. 
• You will set standards in your own delivery, being meticulous in your preparation and reviews. 
• You will be able to challenge people constructively. 
• You will have high levels of empathy. 
• You will care passionately about the success of our beneficiaries and support them to realise their potential. 
• You will be highly organised with good attention to detail, able to not just follow process but to develop what is already in place and constantly improve delivery. 
• You will be full of enthusiasm and positive energy and a great role model to those on our courses. 
• You will be someone who naturally sets high standards and will ensure that course targets are met and exceeded! 
• You will have a growth mindset, always ready to accept new challenges 

ESSENTIAL SKILLS & EXPERIENCES 

• Previous successful delivery of coaching, training or counselling programmes, preferably with hard-to-reach groups 
• Previous work with vulnerable adults 
• Understanding of social deprivation and associated issues 
• First class communication and facilitation skills 
• Passion for sport and social inclusion 
• Excellent project management skills 
• Rugby coaching qualification (desirable) 
• Demonstrable ability to steward partnerships or client relationships (desirable) 
• Experience of using impact measurement tools to capture data and report to other stakeholders (desirable) 
• Full UK Driving License (desirable)

SALARY & BENEFITS 

• Fixed term contract until January 2024 with a salary of £24000-£26000 gross per annum (salary band E) 
• It is our intention to offer a contract extension in Nov 2023 to high performing candidates, if funding allows 
• 3% employer pension contributions 
• Generous paid leave allowance of 25 days plus bank holidays 
• Dynamic, entrepreneurial working environment with flexible approach to working hours and locations where possible 

THE RECRUITMENT PROCESS 

The deadline for applications is 11am on Monday the 8th of November.

Please include a CV and cover letter with your application.   

Interviews will take place on Monday 22nd November at 2 Walker Street, Edinburgh - Please keep this day free in your diary.Preferred start date is 4th January 2022. 

A Disclosure and Barring Service / PVG check will be required for successful candidates and the job is dependent on suitable references 

This is an exciting opportunity to join the ever expanding and developing roles within Primary Care Networks (PCN).

As a Care Coordinator you will become an important member of a PCN multidisciplinary team, working in partnership with paramedics, health & wellbeing coaches and the social prescribing link workers; taking referrals from all member practices, to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination of care and support across health, social care and other VCS services.

This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options from a Multi-disciplinary approach to meet these within a single personalised care and support plan, based on what matters to the person.

KEY RESPONSIBILITIES

• Work with people, their families and carers to improve their understanding of their conditions and support them to develop and review personalised care and support plans to manage their needs and achieve better health and wellbeing outcomes.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their independence
• Support people to take up training and employment, and to access appropriate benefits where eligible.
• Provide coordination for patients and their carers; helping to ensure they receive a joined up service and the most appropriate support.
• Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.
• Identify unpaid carers and help them access services to support them;
• Conduct follow-ups on communications from out of hospital and in-patient services;
• Maintain records of referrals and interventions to enable monitoring and evaluation of the service;

ABOUT YOU

You will have responsibility for case managing a quota of clients, triaging referrals, actively connecting people to other PCN roles,  specialist services or community services to promote independent healthy living.

Your role involves working with people who will be experiencing complex issues, so you will need good listening and communication skills and be able to build effective partnerships with a wide range of organisations and community groups. 

You’ll need excellent IT and organisational skills, be adept at seeking out the information for relevant services and have a tenacity to help people achieve sustainable outcomes and improvements in their health and wellbeing.

Following a successful bid to the CYP-IAPT ‘Recruit To Train’ programme we have an exciting opportunity to join our Therapeutic Services working with young people. This is a training position and so all candidates will need to apply for both the role at CDI and the Kings College London Post Graduate Diploma in Child and Young Person IAPT Therapy (CBT Module) - for more information about the course, minimum entry criteria and to apply please see the CBT course page: Child and Young Person IAPT Therapy, PG Dip  Please complete your university application using the KCL University Application Guidance supplied. Applicants must apply for both a place on the course and for the post with CDI at the same time in order to be shortlisted. The job and the course go hand-in-hand, and the process of applying for a job and a place on the course happen concurrently. In order to secure an interview offer, prospective trainees will need to successfully obtain a course place offer from KCL. So, in order to be successful in recruitment, the University staff need to approve you as suitable for the course and CDI would also have to select you for the role via our separate interview process. As this is a training position, please be aware that this is a dual application process where you must be employed in a Recruit to Train funded job to also receive a place on the course, and vice-versa. If you are ineligible for the University Course, you will be unable to be offered the role. If you withdraw from an employment offer but you have accepted a university offer, you will be unable to join the course.

About the Role

As a Trainer at St John Ambulance, you will be responsible for delivering and assessing a variety of First Aid and Health & Safety training courses to our workplace and community training customers.

The main requirement is to train our 1,2 and 3-day first aid courses, but we are also the country’s leading provider of Fire Marshal and IOSH Managing Safely training as well as fast-becoming a major player in mental health and wellbeing courses. All our trainers deliver the first aid suite and for that we need candidates to have a level 3 assessing and teaching/training qualification (such as CiLD).

During the Coronavirus pandemic we ceased most training however we are now building back up, have adapted our courses and implemented social distancing and other measures. We are seeing significant customer demand but need to be able to respond to the changing circumstances, especially when social distancing measures ease which will allow us to train more courses and more delegates per course. Therefore, we are ideally looking for people who are able to be flexible and adaptable. We anticipate that between November 2020 and March 2021 no Trainer will work more than 4-days per week, but there will be the option to be full time after then. We also have opportunities to work on casual terms, where you would be able to choose which courses you do - at attractive assignment rates.

Our courses receive incredible customer satisfaction ratings because we believe they are the best on the market delivered by passionate, well-trained, adaptable trainers in cohesive teams supported by expert advice and guidance. We are an organisation that truly believes in giving delegates not just the certificate, but the skills and confidence to make a difference when the time comes. We do that by making our courses interactive, enjoyable and practical as well as assessing understanding throughout the course. We also all seek to live the values of the organisation every day, those of humanity, excellence, accountability, responsiveness, and teamwork. If that sounds like something you could fit into, then please get in touch.

Most of the time you would be working in one area and on weekdays in our training venues (we have around 200 across the country), in addition you would run courses on customer premises and travel to other areas when necessary (so you need to be able to get yourself there, with the required equipment) and occasionally do courses at weekends or in the evening.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

Summary of what we are looking for:

· Trainers with an Assessing and Training Qualification at Level 3 or above (eg CiLD)
· People who are passionate and engaging, adaptable and flexible
· First aid training experience would be a distinct advantage.
· Permanent roles at either 3 or 4 days per week (with full time, 5 days/week likely to be available after March 2021)
· Casual roles at attractive assignment rates
· We are also interested in hearing from people who are NEBOSH qualified to deliver safety courses on a casual basis

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, sharing the values of humanity, excellence, accountability, responsiveness, and teamwork, and united by aims to serve humanity without judgement, to take time to care, to be skilled to meet health needs, and to develop new and better ways to preserve and protect life.

Other benefits:

· Competitive salary & pension scheme
· Cycle to work scheme
· Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
· Discounts - Blue Light, NHS and SJA discounts including on mobile phones, gym membership, cinema, restaurants, holidays and shopping - including your weekly food shop.

Interview Date: 08/11/2021
Application Review Date: 25/10/2021

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

We have two full-time vacancies to join our Infant Mental Health Team (2.5 days pw) working with 0-5 year olds and their parent/carers and to study on the Anna Freud/CYP-IAPT training (2.5 days pw) at the same time.

Overview of Role:

The PG Dip CYP Improving Access to Psychological Therapies for 0-5s is a ‘Recruit to Train’ course and as such, prospective students must apply for both a place on the course and for one of the corresponding jobs with CDI at the same time. The job and the course go hand-in-hand, and the process of applying for a job and a place on the course happen concurrently. In order to secure the role, prospective trainees will need to successfully obtain a course place offer from UCL. To clarify, in order to be successful in recruitment, the University module staff would need to approve you as suitable for the course and CDI would also have to select you for the job via our (separate) interview process.

The course runs from January to December and not during the standard academic year cycle, so successful applicants will begin the course on January 17th 2022. The UCL applications portal is now open, so you are be able to make a start on this part of your application.

The week is split 2.5 days pw for attending University, teaching and tutorials (either face to face or remote), and you would work in the IMH Team on the other 2.5 days per week. The course itself is a full-time over 1 calendar year and is fully funded by Health Education England so students are not liable for their fees.

Take the lead in promoting resilience approaches to improve mental well-being and resilience for children, young people and their families, supporting them to develop and acquire the skills and resources to make positive changes to achieve better outcomes in life.

We are looking for someone who can work proactively on their own initiative and in partnership, to provide and deliver one to one support, family support, group work, self-management courses and awareness raising activities in a variety of settings, to individuals, groups and different audiences.