Policy and Programme Officer, Healthy Lives

​The Health Foundation is an independent charity committed to bringing about better health and health care for people in the UK.

The Policy and Programme Officer will play a key role in delivering core programmes of work, including design, delivery and management of the Health as an Asset workstream and dissemination of findings from the Social and Economic Value of Health research programme. You will execute timely project management plans, lead the development of application and selection materials and processes for award and contract holders and manage and monitor awards for research and engagement activities.

This is a varied and exciting role, other aspects of which include conducting in house research projects and ensuring commissioning and project management processes are in place and up to date.

Our ideal candidate will have a broad understanding of social policy, particularly the wider determinants of health and young people. You will be an experienced programme or policy officer and have a track record of providing high quality support to successfully deliver complex projects. In addition, excellent attention to detail, the ability to prioritise and organise and fantastic communication skills will be crucial to your success in the role.

This is a fantastic opportunity for an individual with a passion for improving health outcomes and a commitment to our core behaviours - Working Together, Discovering & Learning and Achieving Impact. If the role excites you, we would love to hear from you. 

Interview Date: 24 March 2020

To apply for this role please submit your CV and a supporting statement which addresses all the person specification criteria flagged as CV/SS (Essential). 

The Health Foundation values diversity and champions inclusion and strongly encourages applications from all sections of the community.

JOB SUMMARY

The Course Manager is a member of the Academic Institute which is operated within the St Mark’s Hospital Foundation and is responsible for the planning, organisation, management and promotion of academic courses and events.  These are designed to educate and inform healthcare professionals, locally, nationally and internationally, in the field of intestinal and colorectal disease.

Responsible for ensuring that the course portfolio is cutting edge and that they respond to new developments within the field in a timely manner. 

The post holder will have the expertise to manage all aspects of course administration including the use of a CRM database and event booking systems.

The post holder is responsible for setting course budgets and ensuring courses are delivered within budget.

The post holder will oversee clinical visitors and observers from overseas in a non-medical capacity.

KEY RESPONSIBILITIES

The post holder maintains varied working relationships with a wide range of personnel, including with consultants and research fellows as the faculty and course delegates and observes from around the world.  The role demands a combination of excellent people skills as well as process due diligence

• Plan, organise, manage and promote academic courses and events.

• Ensure that clinical observers’ and delegates’ documentation accords with Trust policy.

• Work with the faculty to operationally plan the timing and syllabus for each course.

• Oversee all aspects of financial administration connected to the running of courses and receiving of visitors including delegate fees and supplier/sponsor invoicing

• Occasionally attend medical meetings nationally and internationally to promote the educational training provided by the Institute.

Membership Officer (fixed term contract 14 months maternity cover)

Do you combine excellent customer care skills with a methodical well-organised approach to your work?  Have you worked on customer databases or similar systems?

The Royal College of Speech & Language Therapists is the professional body for the UK’s more than 17,500 speech & language therapists.  The Membership team is responsible for maintaining membership records, dealing with enquiries relating to membership from past, current and prospective members, the profession and the general public and collecting and processing membership subscriptions.

The Membership Officer needs to have excellent customer care and interpersonal skills, a methodical approach to work and ability to pay attention to detail.  They will be able to deputise for the Membership Manager including supervising the Membership Assistant and managing the collection and processing of member subscriptions.  They will also coordinate the work of the membership team to support the RCSLT’s digital strategy, particularly the development of a new CRM system.

• Full time (35 hours / 5 days per week)
• Fixed term contract (14 months maternity cover)
• Salary: £35,389 (including LW)
• Closing Date: 9am Monday 9 March 2020
• Short-listed candidates will be informed as soon as possible
• Interview Date: Tuesday 17 March 2020

Application is by the official RCSLT application form only, available on our website via the apply button.

Notes:

• No agencies
• No speculative CVs

The client:

Any International public sector organisation are looking for a CRM Project Manager (Dynamics) to lead and manager the delivery of the CRM system within the organisation.

Your role:

You will develop, update and control project documentation, project plans, schedules and risk/issue registers. You will revise as appropriate to meet changing needs and requirements for the delivery of the of the project. You will also be leading & managing the relationship with the Microsoft Dynamics supplier making sure all in running smoothly and sufficient. You manager the day-to-day operational aspects of the project, producing work breakdown structures, identifying resources and assigning responsibilities as and when required. You will build strong relationships and communicate with all relevant stakeholders across the organisation to ensure the effective and efficient implementation of the CRM System. To prepare and submit project status reports to stakeholders at all levels & react to change and make relevant recommendations.

You will have:

• Microsoft Dynamics 365 Implementation (essential)
• Proven experience of prioritising programme of projects.
• Have experience of vital part in supporting the CRM Discovery/Implementation phase.
• You will have experience of working on your own as well as working with various teams and key project stakeholders (sponsors, users, suppliers and subject matter experts).
• You will have excellent stakeholder manager experience at all level.
• Ability to plan programmes of work, including well-developed ability to identify opportunities, create innovative solutions to satisfy existing and future business needs
• Proven experience of managing digital projects
• Commercial awareness and an understanding of the financial implications of change.
• Ability to work consistently to a high standard, show initiative and meet challenging deadlines
• Excellent presentation, written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts
• Demonstrated willingness to be 'hands on' - to do as well as to manage

What you will get in return:

£50k for a 12 Months Contract plus Company Benefits

What you need to do next

Please forward your up to date CV by applying for the role

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

CRM Consultant

An exciting opportunity has arisen for a CRM Consultant / Manager to join an award-winning international software provider with a strong presence in over 100 countries. As the CRM Consultant you will be working with a variety of NFP clients helping to lead on CRM implementation, migrations, optimisation and more. This opportunity is remote based although you will be required to be on various client sites 70 – 80% which can be based anywhere in the UK.

As the CRM Consultant you will have a strong background in any fundraising CRM (Raisers Edge, Care CRM, Blackbaud CRM, ThankQ) with the ability to work with senior stakeholders. This is a brilliant opportunity for someone looking to expand there skills outside of CRM, work as a consult, work on large scale projects and work with clients directly.

This is an ideal time to join this unique business with huge growth plans over the next few years they can offer clear progression routes, exciting and varied projects to work on and the chance to become a CRM expert within the sector.

Skills required for the CRM Consultant:

• 5+ years’ experience implementing CRM systems (ideally within the non-profit sector)
• Excellent interpersonal skills with the ability to build rapport and influence customers.
• Complex problem solving and analytical skills
• Proven experience working within a non-profit environment

This role does require travel and you would expect to be working on-site/remotely 4 days a week.

Position: CRM Consultant, Database Manager, Database Officer, Data Manager, Database Consultant

Salary & Benefits: £40,000 - £50,000 + 10% Bonus + generous holiday + generous pension

Location: Remote based (70 – 80% based on client sites)

Apply now for immediate consideration regarding this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy

Job Title: CRM Operations Manager
Location: Hatfield, Hertfordshire (15 mins walk from train station)
Duration: Permanent or 6 month contract (CRM Operations Manager)
Salary: Up to £50k
Type of Organisation: Health
Interview Date: TBC
Benefits:
- Strong tech infrastructure with opportunity to work from home 2 days per week
- If you like tech and want to learn about lots of new exciting tech then this is a dream job for you as they have plenty.
- Modern offices on a beautiful business park (American style) with small river running through
- Pool and table tennis available to play
- Family / community feel to the team
- Flexible working
- Gym facilities close by (with highly discounted rates at a university next door),

Description of Role:
An exciting new opportunity to join as the CRM Operations Manager for the Charity, encompassing ICT Infrastructure, CRM system, Operational Support, leadership of the Database team and data analysis and reporting for various activities across the charity.

The office is informal, open plan and designed to create a vibrant and productive workspace for all our staff. Less than a 30-minute train ride from London King's Cross. Free car parking is available to all staff, along with cycle racks for the more energetic.

About You:
You'll have significant experience of successfully leading an IT department and managing multiple projects to deliver IT services, business applications and IT infrastructure. You will have worked in a cross functional team environment and have knowledge and experience of an enterprise CRM and Microsoft operating systems and products.

With your strong communication skills you deliver clarity in both spoken and written communications and have the ability to collaborate with and influence your colleagues effectively, whilst being adaptive and flexible in providing solutions. You'll have excellence in building relationships and working as a team, with innovative thinking and the ability to drive change and implementation.

If you like the sound of our role and think you have what we are looking for, then we would very much like to hear from you.

A detailed job description is available for this role, please get in touch.

A referral scheme is in place for this role - if Charity People place someone you introduce us to, we will donate £250 to a charity of your choice. Please don't hesitate to get in touch with Neil on 020 7939 7441 or [email protected] for more information.

When you apply through Charity People you improve your chances of securing the role in various ways:
*We provide additional information about the role and the client.
*Where needed we can advise you on cover letters, applications and your CV.
*Interview coaching and tips for the crucial moment.

For similar roles to this, or to register your details with us, please go to our website or give one of our friendly consultants a call. The Charity People team all have backgrounds of working in the not-for-profit sector previously and are driven by wanting to see charities performing at their best because of the inspiring and committed people that they employ.

Due to the high number of applications we receive, only the most suitable candidates will be contacted. Before you decide whether or not to apply, please ensure you have read all of the information provided above and make sure that you have the relevant skills & experience for the role.

We shall ensure fairness and equal opportunities throughout our workforce and in service delivery. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, disability, sexuality, religion or age.

The Role

Together is an amazing place to work and it’s not just because we’re one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do – supporting and enabling them to take control of their lives and make a positive contribution to the community.

Together for Mental Wellbeing are recruiting for a part time Case Management System/Customer Relationship Management system administrator role based at Together’s National Office in Central London. Organised and observant, you’ll enjoy knowing that your work supporting staff with using the system and maintaining our CRM is helping us to track the progress of the people we support and support them to achieve their goals.

We have an exciting opportunity for you to draw upon your extensive administration experience to support us to maintain and update our CRM and work as part of our Quality Improvement team to embed our CRM across the organisation.

You can also use your knowledge to support the development of new materials, training materials and guidance. You will support the team with general administration support including communicating via a range of channels and settings to staff across Together. This helps us at Together to ensure that our values are embedded into our systems and to support us to better evidence our work with people.

You will have excellent communication skills, a thorough knowledge of using a Client Management System and Microsoft Office, the ability to prioritise and manage your time and an understanding of the importance of maintaining confidentiality.

We have a firm commitment to encouraging fairness and diversity in our work force and we welcome applications from disabled people and those from BAME backgrounds.

Successful candidates will require an enhanced DBS check. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091.

Senior CRM Campaigns Manager, London

£65,000 PA

• Are you a CRM Campaigns professional who has experience of championing email channels and various other channel innovations?
• Do you have a background of working closely with product development teams?
• Are you keen to work for an innovative dynamic organisation that truly embodies flexible working?

If yes, then I want to talk to you ASAP!

The Role

Senior CRM Campaigns Manager.

This is a fantastic opportunity to join a rapidly expanding tech organisation based in Camden.

This Senior CRM Campaigns Manager role will be responsible for building existing user engagement and customer lifetime value.

Why work here?

Benefits include:

• 28 days annual leave pro rata
• Buy & sell holiday scheme
• Charity day (volunteer for a charity of your choice)
• Cycle to work scheme
• Flexible working offering
• Pension contribution scheme
• Daily breakfast and condiments offering
• Perkbox

In this role you will be responsible for…

• Building existing user engagement and customer lifetime value via CRM campaigns
• Working with the product development team to test all developments on the organisation's site
• Supporting the data and insights team to provide analytics tools on customer journey and interaction data
• Audience segmentation - utilising business intelligence tools Periscope, Looker whilst gaining insights from user research and data analytics to creative innovative email campaigns to drive traffic
• Developing richer customer insight and modelling to help develop the approaches of greater personalisation of campaigns to build response and engagement
• Sustaining retention and engaging users to maximise conversion rates and revenue generation
• Improving the customer experience and performance with active users

You will be ideally suited for this role if you have…

• A background in CRM campaigning, personalisation and engagement through off-platform communications
• Considerable experience of B2C and B2B campaigning, data management and creative innovation
• A background in A/B and multivariate testing
• A strong track record of customer segmentation and buyer persona strategies
• Excellent stakeholder management skills with the ability to influence others
• Excellent communications skills - verbal and written
• Experience in business intelligence tools Periscope, Looker would be highly desirable
• An interest in higher education

What next?

This Senior CRM Campaigns Manager role is an urgent hire. If you are keen on this role, please contact Nicholas Ogden ASAP on 0207 269 6338 or email to

Would you like £500 in high street vouchers?

Well, if you know any tax, legal, finance, HR or marketing candidates looking to move jobs please refer them to us and if we successfully find them a new job in the next 12 months we will send you £500 in high street vouchers of your choice.

As well as this we are looking to grow the Pro-Recruitment Group family and would be interested in any amazing Recruitment Consultants you think might like to work for us. £500 on offer for any referrals we successfully hire.

The consists of five distinct brands: , , , and .

Morgan Law are proud to be working with The Scout Association to recruit a Digital Delivery Manager on their CRM transformation programme.

It’s an opportunity to lead a complex and business critical programme of work, blending solid programme design and delivery skills, with service design and digital innovation.

We’re looking for someone with an excellent grounding in Agile delivery models, who puts the user at the heart of the product and can bring diverse stakeholders to work together towards a common goal.

Key Tasks

• Establish and co-ordinate product teams providing leadership, vision, coaching & direction to team members
• Lead and facilitate the scoping, design and development of a large and complex technical project involving high volume, sensitive data and CRM systems
• Directly and indirectly manage team members to support them to achieve required tasks, including technical, quality assurance and data experts
• Provide direction, support and management of external suppliers,
• Provide effective stakeholder engagement and managing change and its effect through the organisation.
• Continuously manage and monitor budget, progress, risks and issues and manage exceptions and changes in the project

You

You will be an experienced project or delivery manager with a track record in delivering complex projects, working with stakeholders, suppliers and internal colleagues.

You should be delivery and results focused, and to achieve these,  you are able to inspire and motivate others through projects involving technology transformation. You have a proven record of successfully delivering digital technology projects, with a focus on CRM/membership systems.

You may have experience of working in a charity or membership organisation. 

Essential Skills

• Experience of successfully managing and monitoring medium to large-scale technology programmes and projects through all stages of their life-cycle with appropriate change management methodology
• Experience of successfully managing the design/development and integration of a CRM or membership system project
• Knowledge and extensive experience of software development methodology and best practices (SDLC, Agile)  
•  

My client is recruiting this new role leading their business systems and applications strategy. Reporting to the Head of Technology you will be primarily responsible for the CRM system and all business systems; plus management of a team of application specialists and business partners/analysts.

Responsibilities

• Responsible for the effective support of all corporate applications including training and all associated communications
• Ensure that the business applications adhere to IT design standards including project and application development methodologies incorporating security
• Provide a continuous development framework for application analysts (product owners) and 3rd parties to log, track, develop and deploy application level change.
• Accountable for all the application development backlogs and associated delivery through 3rd party or internal resources.

The role will also work closely with product owners for other applications such as case management, document management, finance and human resource systems to advise on good practice in terms of application development and data management.

Your essential skills

• Able to manage an application development team
• Experience in digital and enterprise application product development
• Experience with Microsoft Suite of products, in particular, Office 365, SharePoint and Microsoft Dynamics or Salesforce
• Broad application technology expertise eg CRM, HR, finance, mobile applications, Internet portals

Benefits include

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days' annual leave which increases with service to 28 days

Senior CRM and Conversion Manager, London

£65,000 PA

• Are you a CRM and conversion and marketing professional who has experience of building engagement via websites?
• Do you have a background in customer segmentation and buyer personas?
• Are you keen to work for an innovative dynamic organisation that truly embodies flexible working?

If yes, then I want to talk to you ASAP!

The Role

Senior CRM and Conversion Manager.

This is a fantastic opportunity to join a rapidly expanding tech organisation based in Camden.

This role will be responsible for driving the engagement and conversion for prospective purchasers.

Why work here?

Benefits include:

• 28 days annual leave pro rata
• Buy & sell holiday scheme
• Charity day (volunteer for a charity of your choice)
• Cycle to work scheme
• Flexible working offering
• Pension contribution scheme
• Daily breakfast and condiments offering
• Perkbox

In this role you will be responsible for…

• Building engagement and conversion from prospective purchasers whilst they visit the organisation's website
• Customer segmentation and buyer personas
• Identifying potential and existing purchaser groups to help better promote suitable content
• Implementing effective learner customer journeys to better establish personalisation
• Developing localised targeted on-platform marketing initiatives
• Improving site search experience for customers and visitors
• Tracking performance via analytics and implementing necessary changes from results
• Implementing effective and creative testing strategies to improve customers experience and increase conversion
• Optimising on-platform conversion rates for purchases and lead capture
• Collaborating and supporting the following teams; Product Development, Data and Insights, UX Research

You will be ideally suited for this role if you have…

• Considerable experience of B2C and B2B CRM and conversion rate optimisation through sales
• A background in A/B and multivariate testing
• A strong track record of customer segmentation and buyer persona strategies
• Excellent stakeholder management skills with the ability to influence others
• Excellent communications skills - verbal and written
• An interest in higher education

What next?

This Senior CRM and Conversion Manager role is an urgent hire. If you are keen on this role, please contact Nicholas Ogden ASAP on 0207 269 6338 or email to [email protected]

Would you like £500 in high street vouchers?

Well, if you know any tax, legal, finance, HR or marketing candidates looking to move jobs please refer them to us and if we successfully find them a new job in the next 12 months we will send you £500 in high street vouchers of your choice.

As well as this we are looking to grow the Pro-Recruitment Group family and would be interested in any amazing Recruitment Consultants you think might like to work for us. £500 on offer for any referrals we successfully hire.

The consists of five distinct brands: , , , and .

My client is undergoing an exciting business transformation and as part of that are looking for a Programme Lead to help transform their CRM product & offering.

They are looking for someone with significant experience in leading and delivering complex and transformational CRM programmes, ideally in a not for profit environment

As Programme lead you will;

1. Initiate and lead the CRM Programme including the preparation of feasibility studies and/or RFP in the development of project proposals, definitions, dependencies and plans.

2. Working with key stakeholders and the programme team, build a robust commercial business case that meets the needs of the programme objectives.

3. Ensure robust auditable and timely cost controls and benefits realisation progress monitoring through the life of the CRM programme.

4. Lead the creation and implementation of change management and communication plans required by the programme.

5. Lead the development of the CRM programme roadmap to effectively cover the projects, change activities, initiatives, organisational changes and KPIs necessary to deliver and evidence success.

6. Oversee the evaluation and selection of implementation partner(s) and solutions using appropriate procurement processes.

You should be a Prince 2 Practitioner, supported by significant practical experience and excellent knowledge of the challenges of CRM technologies and a proven understand the concepts of software development gained through successful programme deliveries.

The role:

Following our recent migration to Dynamics 365 and DotDigital, this is an exciting role maintaining and developing Crohn's & Colitis UK’s Customer Relationship Manager (CRM) system and related processes, including all aspects of the supporter database with the support of the Database Manager.

About you: 
You're a calm, consistent and have flexible approach to work. You will have experience of maintaining a customer relationship database, extracting data and generating management information. You'll be able to understand data structures and process flows, along with having proficiency in MS Excel, MS Access and SQL.

You'll have excellent attention to detail, a high level of personal organisation and be comfortable working across all functions of the charity. The ability to quickly build relationships is vital and you will be analytical in approach and be prepared to challenge existing models.

If you like the sound of this opportunity, we would very much like to hear from you.

Key responsibilities:

Maintaining the CRM function at Crohn’s and Colitis UK. Including supporting all users with the following tasks:

• Work with the Database Manager to maintain and develop the CRM
• Work with users across the charity to ensure that the CRM is maintained on a real time basis and accurate at all times.
• Create and provide data reports to internal stakeholders to help the charity consistently measure effectiveness across its business plan.
• Support the generation of data needed to deliver external communications activities including direct marketing, membership and volunteering activities. Tools used include Dynamics 365, Power BI and North 52.
• Support the Database Manager to ensure staff adhere to CRM policies and procedures, including data handling, data protection guidelines and the new GDPR guidelines.
• Monitor CRM requests to ensure that issues are recorded, reported and actioned in a timely manner.
• Be one of two key contact points with our CRM vendors, our email marketing vendor (DotDigital), and other vendors of ancillary software.
• Identify and document learning opportunities and process improvements so we continuously learn and improve.
• Provide hands on support and training for colleagues in the use of CRM, the online portal, the email marketing system and related software.
• With the support of the Database Manager, identify, review and document improvements and updates to policies and procedures.

CRM Improvements

• Perform administrative tasks required to support improving our CRM such as writing minutes to supplier meetings and maintaining and monitoring task lists.

IT Support

• Spport the Office Manager and Database Manager in providing internal IT support.
• Be a key liaison point with our external ICT and telephony support provider.

Database Manager
Location: Rochester Airport
Salary: Competitive
Application Deadline: 15th March 2020

Job Summary:

An exciting opportunity has arisen to join the Air Ambulance Kent Surrey Sussex (AAKSS) as our Database Manager. Reporting to the Head of Supporter Experience, you will be responsible for overseeing the day-to-day management of the organisational database, Donorflex, working closely with users, developing and updating policies, and improving the effectiveness of the available tools and services.

The Requirements: 

- Manage and act as quality control for AAKSS supporter data, working closely with income generation teams to ensure data integrity
- Ensure that data is captured in line with business requirements and held on the database accurately, updated regularly, securely held and conforms to legal requirements
- Monitor and report on data quality and find ways to improve this by developing clear data definitions, processes and guidelines
- Advise on enhancements to the database to ensure it meets the needs of the organisation
- Refine current data processes to ensure that activities are being carried out in the most efficient and professional manner
- Produce, update and own database training manuals and business processes, giving appropriate database training to staff and volunteers as required
- Support users in their use of the database – assisting in extracting data and enhancing their understanding of the capabilities of the system
- Utilise query tools built in to AAKSS’s CRM system, SQL, Excel or other tools to track and report on the database on an ongoing basis
- Maintain an awareness of AAKSS’s strategy for increasing funds and how greater data insight might play a role in this. Influence others to act on insights or findings by presenting data in a way that engages key teams and decision makers
- Operate as key support to the Head of Supporter Experience and Executive Director of Income Generation in understanding the department’s performance

Personal Attributes:

- Experience in a prior role as a Data Analyst or Database Manager
- Experience of utilising SQL and other tools to manipulate, visualise and present data
- Excellent relationship-building skills, working with users, leadership and external suppliers
- A detailed understanding of CRMs, ideally within a fundraising setting
- Strong analytical and organisational skills

The closing date for this position is the 15th March 2020, with shortlisting for interviews being conducted on the week commencing the 16th March 2020.

Successfully shortlisted candidates will be invited to interview during the week commencing the 23rd March 2020.

To apply for the role of Database Manager, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Donorflex Database Manager, Senior Data Analyst, Lead Analyst, CRM System Manager, or Fundraising Database Manager.