Job Description

Role summary:

You will be a highly motivated and experienced Grants and Individual Giving Fundraiser with a track record of successfully raising funds. Your role as the main fundraiser will be to maximise income from grants, and individual and business partner giving as part of the charity’s strategy to diversify our fundraising income.

Reporting to the CEO, you will lead on generating new income to meet an agreed annual target for the charity. You will be responsible for developing a grant fundraising plan to meet KCAH’s funding requirements and for writing funding bids. You will lead on increasing income from individual giving by managing the relationship with our existing pool of donors and creating a compelling case to persuade others to donate to KCAH.

Specific responsibilities will include:

Grant fundraising

• Develop a fundraising plan to meet our grant fundraising target, working with the CEO and others to identify our funding needs and identifying potential grant making organisations.
• Write high quality, creative funding applications to grant making organisations, working with other teams to ensure bids are compelling and accurate.  
• Develop good relationships with funders, including by maintaining regular contact with them so they understand what we do and our impact, and ensuring all reporting requirements are met.
• Work closely with the CEO, accountant and other teams to ensure all grants are correctly used and conditions and targets are met.
• Maintain accurate records and information about all Trust and Foundation applications and ensure that KCAH’s database and records are kept up to date.

Individual and corporate fundraising

• Define the KCAH ‘supporter journey’, and lead on its implementing it in order to bring in new donors, increase donor retention and donor giving.
• Support the KCAH communications team to plan communications and events in support of our fundraising strategy
• Work closely with the KCAH communication team so that their communications plan and events are informed by our fundraising objectives in relation to individual donors.
• Communicate promptly and effectively with our donors, including acknowledging all income generated.
• Define our requirements from a Customer Relationship Management (CRM) system, identify and lead the implementation of the best CRM system to meet KCAH’s needs. In the interim, ensure that accurate donor records are kept in line with GDPR.

Other Requirements:

• Understand, uphold and work within the ethos, aims and objectives of KCAH
• Keep abreast of key fundraising trends and issues and the regulatory environment around fundraising
• Develop strong and productive working relationships with colleagues and stakeholders
• Manage own learning and professional development
• Undertake any other duties which may reasonably be required in this post

CRM Analyst

An exciting opportunity has arisen for an experienced CRM Analyst to join a market leading household name charity based in London (remote working if preferable). This charity is in the process of developing their Data teams and as a result they need an experienced CRM Analyst to come in and continue to move the Data and CRM function forward.

As the CRM Analyst you will be providing technical systems assistance for the CRM to help drive business decisions working across multiple teams. This is a great opportunity for a CRM Analyst that is looking to take the next step in their career where you will get to learn further analysis & reporting skills.

The CRM Analyst will benefit from an excellent work-life balance including 35 hour working weeks as well as the chance to work from home as needed.

Skills required for the CRM Analyst are:

• Experience working with and understanding Data
• Good knowledge of SQL, SSIS & data visualisation (Power BI ideally)
• Great communications skills
• ETL understanding
• Desire to work in a fun and exciting work environment

Data Analytics / CRM / Data Segmentations / SQL / Data Insight

This is a great opportunity for a Database / CRM focused Analyst that is looking to progress their career within a forward-thinking organisation.

Location: Near Vauxhall, Central London (remote working if preferable)

Salary: £37,000 - £39,000 + Excellent benefits
 

Apply now for immediately consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy.

About the role
A leading professional body for psychotherapists is looking for a CRM Officer to work with stakeholders and developers to support the ongoing development of the CRM and members' area. The objectives of this role will be to ensure requirements are accurately recorded and actioned in order to deliver a consistent and high-quality product that allows optimum efficiency and service.

As the CRM Officer, you will be the first line contact for staff and volunteers in relation to the functionality, training and use of the Salesforce database and related systems. You will work closely with colleagues from various business areas and subject matter experts to identify, develop, improve and deploy new business processes as well as back-up and recovery plans.

You will have overall responsibility of the CRM reporting system, the CRM budget, the data-cleansing policy, and the daily administration, configuration, support, and maintenance of the CRM Platform and Fonteva's Salesforce database, including but not limited to managing multiple user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations.

You will have the following skills and experience:
* Strong experience in using Salesforce in both Classic and Lightning versions
* Experience in building reports and dashboards.
* Experience in creating and maintaining existing system automation (processes and flows).
* Experience in data cleansing and monitoring including use of duplicate and matching rules, Data Loader and MS Excel.
* Experience and proven ability in managing multiple projects at various stages in the development lifecycle.
* Proven ability in training end users in all aspects of Salesforce
* Excellent team player with the ability to provide guidance and support to colleagues.
* Excellent communication skills, both written and verbal, and the ability to produce accurate documents.
* Self-driven with a positive attitude and a strong customer focus.
* Salesforce Administrator (ADM201) certification or working towards this qualification

I am reviewing CV's as and when I am receiving them so if you are keen to apply please do so today.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This role is for someone who loves working with customers and building fantastic, productive relationships. 

Purpose of the role:  This role requires someone who loves working with customers and building fantastic, productive relationships.  It has two main purposes. First, to manage the unique rent-flex pilot project, liaising with at least three social housing organisations, as well as consortia members and marketing colleagues. Secondly, to support the Customer Relationship Lead in retaining and growing the Community Insight and other renewable business.

If you want to use your powers for good and help shape the next chapter of social change, then we want to hear from you – apply today!

Responsibilities

Deliverables

Support the development of an onboarding process

The onboarding process for organisation’s signing up to rent-flex

Coordinate the pilot project, involving three or more HAs

Pilot completed

Manage key customer relationships, including proactively communicating with each pilot organisation

Pilot organisations engaged with the project

Arrange project meetings, ensuring appropriate attendees are invited and involved

Minutes and action logs

Maintain and update key spreadsheets and shared documents relating to the pilots

Spreadsheets kept up to date

Day to day management of consortium partners and independent evaluation company

Adminstration of product demonstrations, meetings and invoicing and other tasks as assigned.

Working with: CRM Lead, Business Development Director and Head of Marketing, rent-flex consortium members, IFF Research and pilot organisations

Rent-flex

The Customer Relationship (rent-flex) officer will play a critical role in the delivery of a pilot involving three housing associations testing the rent-flex platform. This platform enables residents to propose monthly payment plans so that they can underpay and overpay according to demands on their income.

The first part of this pilot involving residents of Optivo has already started and over 450 residents have signed up to the rent-flex platform. Your role would be to work with the dedicated contact at Optivo, liaising with him around issues relating to the platform, discussing practical learning from the current pilot and responding to requests for support.

We have now secured funding to expand this pilot to involve another two housing associations: MTVH and Inquilab. We will be onboarding these two HAs in October and November. Your role will be to work with consortium members to develop and codify the onboarding process, taking a lead in liaising with dedicated personnel within each housing association. As each HA is onboarded onto the platform, you will then lead on a day-to-day basis with them, supporting the promotion and onboarding of residents onto the rent-flex platform.

We are in the process of developing a reporting dashboard and you will take a lead in monitoring this, identifying where there are issues with any of the three pilot organisations. You will also be a point of contact for the independent evaluators, IFF Research, as they conduct their ongoing evaluation of the pilots.

We are also looking to secure further funding to onboard additional housing associations onto the pilot, so that we can test the platform across multiple audiences. If and when this happens, you will be responsible for onboarding and managing these relationships.

The rent-flex consortium is aiming to launch the product to market in April 2023. You will play a critical role in this, liaising with the Business Development Director and Head of Marketing to support them as they build and launch the product to market. 

Insight and other licensing products

The Customer Relationship (rent-flex) officer will also play a critical role in supporting the CRM Lead as they retain and grow the Insight and other licensing product book.

HACT has two Insight tools. Community Insight is an open data mapping tool that allows subscribers to upload postcodes and heatmap them against over 1500 open data indicators. Subscribers are mainly housing providers, but also other registered providers and community and voluntary sector organisations. Value Insight is a tool that enables users to plan, measure and report against their social value outcomes, using the Wellbeing Valuation methodology.

HACT also sells licenses to its UK Social Value Bank and has plans to develop further licensing and subscription products in the future.

This role requires energy, intelligence, and enthusiasm. In addition to the core person specification and skills, we are looking for a driven candidate to grab this opportunity with both hands and meet the challenges faced in our sector with an ambitious attitude and an adaptable approach.

About HACT

HACT partners with organisations across the housing sector to drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration. 

We help them measure their social value, better understand the communities they serve and connect with like-minded organisations. 

Person specification

Essential skills and experience

• Project management, customer or stakeholder relationship and monitoring and measuring data.
• Develop and codify processes, and how these can develop into sustainable business practices
• Ability to engage, communicate and build relationships with a wide range of stakeholders, including across different departments, including communications, IT, income and community investment
• Strong communication and interpersonal skills.
• Ability to work autonomously to drive programmes of work.

Desirable skills and experience

• Experience in a role involving the development of a product, projects and/or processes.
• Experienced in using new media as a vehicle for building awareness and generating engagement.
• Entrepreneurial and a willing, fast learner, for example, about how to bring organisations onto online platforms

Behaviours

• Innovative, an enthusiasm to work at the cutting edge of new thinking and the ability to be flexible, adaptable and to thrive on the challenge of developing new services.
• Expertise and agility to respond to queries, often under time pressure.
• Excellent time management and agile working skills.
• Personable, love working with other people

Title: Senior CRM Analyst

Salary: £31,578 - £35,086 pa plus £3,500 London Allowance

Hours: 35 hours per week

Contract Type: Permanent

Based: 89 Albert Embankment, London & home

Closing date: 22nd October 2021

Interview date: TBC

We have an exciting, new opportunity for a Senior CRM Analyst to join us in our (CRM) Customer Relationship Management Team. This talented team manages the crucial Fundraising database at Marie Curie and provide technical support and guidance on the CRM application, data processes, and reporting outputs.

The role encompasses supporting the CRM System team in all technical solution development and management of data in relation to Marie Curie's CRM system. To manage and maintain all aspects of the data processes from scheduled ETL imports and the onboarding of new data platforms as part of a project. This role will also provide a great opportunity to help re-shape critical Marie Curie reporting outputs via Power BI and SSRS.

Working closely with the CRM Technical Lead, CRM System Business Analysts and other colleagues in IT and Fundraising, you will drive service focused improvements to the CRM system for Marie Curie and help implement technical solutions. This role will also facilitate data quality and daily processes to support data owners across the organisation to address data quality and governance issues and ensure the highest standard of data hygiene.

What we are looking for:

• Experienced in ETL technical solution development and implementation in SSIS
• Experienced in Transact SQL Development (TSQL)
• Ideal candidate will have a strong history in Power BI report development
• Familiar with reporting and analysis applications such as SSRS
• Sound numeric skills and ability to manipulate raw data
• Suitably qualified with extensive system analyst experience
• Good working knowledge of AGILE methodology

What's in it for you:

• Continued access to NHS Pension Scheme (subject to eligibility)
• Marie Curie Group Personal Pension Scheme
• Season ticket loan
• Loan schemes for bikes; computers and satellite navigation systems
• Continuous development
• Industry leading training programmes
• Employee Assistance Programme
• Flexible Working

For more information or an informal chat please contact our CRM Systems Manager, Martin Tran at

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed, and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance, and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

Allen Lane are delighted to be working with Action for Children on the recruitment of a number of exciting roles that will directly manage them through an exciting 3 year digital transformation programme.

This is a wonderful opportunity to become part of a leading UK Charity that help hundreds of thousands of children every year across over four hundred services. Their successful reach and impact is reliant on the sound infrastructure that supports their frontline services, including technology and digital.  This is a fantastic opportunity to join them as Senior CRM Systems Analyst, as they look to implement a new CRM.

The role:

Provide lead expertise with the management and maintenance of the charity’s supporter and fundraising systems (in the first instance, The Raiser’s Edge), ensuring integrity of data and system controls through efficient process design / management.

Key Responsibilities:

Provide technical expertise to enable resolution of all levels up to major and complex incidents, in accordance with the ITIL Incident Management methodology for Supporter Systems, ensuring Service Levels are met, records and documentation maintained.

Be a technical lead within the specialist area of expertise for supporter systems development projects, designing and guiding the implementation of their requirements, ensuring an efficient and supportable implementation, including preparation of documentation and training for users of Supporter Systems.

Develop, monitor and regularly test, core supporter systems and their service and disaster recovery procedures, including system recovery, liaising with technology colleagues and 3rd party vendors responding immediately or referring to senior management when risks are identified.

Monitor the security of our Supporter Systems in collaboration with the IT Services team, and user activity through regular user access reviews. To respond immediately to threats and breaches, undertaking the appropriate corrective action to maintain security, and deal with inappropriate use.

Work with Supporter Systems suppliers in accordance with the Technology Vendor Management Framework to ensure the effective delivery of their services and assist in managing the relationship with them.

Person Specification:

• CRM administration and application support experience.
• Business process experience gained within a charity fundraising department.
• Experience writing SQL queries and creating automated reports.
• Experience of construction and design of relational databases using a structured analysis methodology of web or database applications.
• Action for Children are committed to allowing employees to work predominantly remotely, therefore candidates must be willing to travel to the Watford office only very occassionally.

Employee benefits include:

• 29 days annual leave per year plus bank holidays
• Childcare vouchers
• Cycle scheme
• Discount portal – discount off high street brands, concierge, travel agency

Fundraising Manager – Individual Giving

This is a fantastic opportunity to bring your individual giving fundraising skills to this highly effective and growing heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Fundraising Manager for individuals is key to our future success, understanding our donor base and creating a clear donor stewardship programme for the 15,000 donors we have.

In addition, you will create engaging fundraising asks, strong engagement processes and effective recruitment campaigns.  You will have the support of a Donor Care Officer to help deliver your plans.

You will be able to demonstrate your experience in creating and delivering effective donor stewardship plans to include single, legacy and in-memorial giving.  Access ThankQ database and Tessitura experience is desired.

We are seeking a resourceful, proactive team player who demonstrates initiative and takes ownership and responsibility for completing and finishing tasks, including setting and achieving targets.  You will naturally identify opportunities and maximise these for the benefit of the Railway.

This is an exciting opportunity to join the Severn Valley Railway Charitable Trust, taking the reins of individual giving fundraising.  This is your chance to join a passionate local charity that is committed to safeguarding the Severn Valley Railway. 

Overview

Post: Fundraising Manager, Individual Giving

Reporting to: Executive Director

Employer: Severn Valley Railway Charitable Trust

Salary:  £30,000 to £35.000 FTE

Primary location: Number One, Comberton Place, Kidderminster

Hours: Part-time, 4 days per week (30 hours)

Holiday: 31 days (inclusive of Public holidays) FTE

Summary of Role

This is a fantastic opportunity to bring your proven fundraising experience in individual giving to this driven and passionate heritage charity.  This position is a hands-on role and comes with line management of a part-time Donor Engagement Officer and 3 volunteers.  We envisage this area of the business growing as the successes of your initiatives are realised.  We have been extremely successful in our individual giving thus far, but it is time for a new experienced fundraiser to take it to the next level, focusing on both retention, uplift, and acquisition, whilst building a stronger fundraising volunteer base to assist you in delivering your plans. 

Main Duties and Responsibilities

Strategy & Development

• To increase income generated from individual giving fundraising activities.
• To create and execute a donor retention, uplift, and acquisition strategy.

·To lead on developing our CRM system, working with the Executive Director and Finance Manager to review the Trust’s CRM database and implement an Organisation wide CRM system.

• To manage the individual giving budget in line with objectives and KPIs, reporting to the Executive Director on income and expenditure and highlighting variances in a timely manner.
• To test, implement, monitor, and evaluate existing and new fundraising asks and channels to increase two-way engagement with donors.
• To develop and manage high quality supporter care including responsive and prompt thanking and updating our donors on the impact of their support.
• To develop a volunteer-base of fundraisers.

Direct Marketing

• To manage and deliver integrated online and offline campaigns.
• To manage the design, print and production of direct marketing activity, negotiating bought in services and ensuring invoices are in accordance with quotes.

Administration and Reporting

• To manage the Individual Giving budget and provide monthly updates to the Executive Director.
  • To keep accurate and up to date records of all activities, using ThankQ CRM database, extracting reports for the team as required, and maintaining high standards in customer care and record keeping.

Managing Relationships

• To provide management and guidance to the Donor Care Officer to ensure that KPIs and objectives are achieved, and a clear personal development plan is in place.
• To build strong internal working relationships with colleagues.
• Organise face to face thank you events for our supporters.
• To work with the SVR Holdings Marketing and Communications team to gain support and cross selling opportunities within the different SVR audiences.

Other

·Proactively ensure all materials produced are accurate and compliant with relevant GDPR protection and Gift Aid legislation.

·To undertake all activities in line with best practice standards and processes as set out by the Fundraising Code of Practice and industry regulatory bodies.

·To keep abreast of developments in individual giving and ensure charity compliance.

·To contribute to the Fundraising Team’s strategic planning and budget process.

·To carry out any other tasks as reasonably requested.

·To actively implement the principles of Equality and Diversity.

Person Specification

Educated to degree level and / or an accredited fundraising qualification such as Certificate or Diploma in Fundraising.

Experience

• Creating and implementing successful individual giving donor stewardship plans.
• Implementing donor segmentation, targeting, and positioning strategy.
• Proficient with fundraising CRM systems ideally ThankQ and Tessitura.  To include building, analysing, and reporting.
• Creating, writing, and delivering strong fundraising appeals across all platforms.
• Writing compelling cases studies.
• Legacy and in-memoriam fundraising.
• Managing income and expenditure budgets.
• Presenting to internal and external stakeholders.
• Managing and motivating staff.

Skills and abilities

• Outstanding verbal and written skills. Able to engage audiences using a range of communication tools.
• Exceptional analytical skills to be able to evaluate our donor base and create effective tiered donor stewardship plans.
• Significant direct marketing skills: devising and delivering social media and print campaigns.
• Ability to work cross-functionally and to secure resources and support from colleagues in different business areas.
• Strong interpersonal and influencing skills; confident and personable with the ability to manage and build strong relationships with key individual donors.
• Exceptional organisation and time management skills. Able to plan / prioritise own work and meet agreed deadlines.
• Excellent attention to detail and methodical approach to tasks.
• Competent use of MS Outlook, Excel and Word.
• Strong numerical / budgeting skills.

Attitude and Personal Qualities

• Motivated, task-orientated, and professional.
• Flexible, able and willing to respond to changing priorities.
• Strong team player with collaborative working style, who enjoys individual and team working.
• Willing to participate in all activities relevant to the role.
• Willingness to work occasional evenings and weekends.
• Commitment to GDPR and Fundraising Code of Practice.
• Commitment to the principles of Equality and Diversity.
• An interest in heritage railways.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

Are you passionate about working with data to help deliver charitable projects?

Our University has a proud history of philanthropy stretching back to its foundation in 1900.With a clear vision to change the lives of the people of Birmingham, Joseph Chamberlain raised the funds required to build the University from citizens and corporations based locally and around the globe. Since then philanthropy has continued to play an important role in shaping the University. There have been a number of fundraising campaigns, which have raised money for buildings, students, and research.In 2015 we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. We have now launched our new campaign. Birmingham In Action, which aims to change lives locally and globally. It is unique and ambitious and will place Birmingham as one of the leading fundraising and volunteering universities in the world.  

We are now looking to recruit a Database Manager maternity cover in order to help us deliver this ambitious campaign. DARO has invested in a new CRM system (Blackbaud CRM) and this role is critical to the successful planning and execution of the Midlands’ largest ever campaign. The post holder is responsible for the leadership of the data team and the effective management and care of DARO’s extensive data resources. Reporting into the Head of Campaign Data & Insight, the Database Manger directly manages a team of three data professionals. The Database Manager will be an enthusiastic and energetic individual, a data expert, and an excellent project manager. They will have a strong working knowledge of databases and the effective management of data, deftly navigating large data sets and manipulating multiple streams to ensure seamless and accurate information is delivered to the wider department. This post holder will be a keen problem solver who can find innovative and creative IT solutions to match business processes and troubleshoot complicated, often critical, database issues. They will also have strong interpersonal, customer service, and communication skills and enjoy engaging with both internal stakeholders and colleagues across the wider sector. 

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016.Academics here are tackling some of the world’s most pressing global challenges such as antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. Philanthropy has always played an important role in shaping the University, and through ‘Birmingham In Action’, philanthropy will continue to play a vital role in delivering projects to change lives locally, nationally, and internationally. 

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

This is a truly exciting time to be joining FFI’s Fundraising Team. Over the past couple of years, we have established a fundraising programme that is going from strength-to-strength. More people than ever before are choosing to support FFI’s work, and as a result our donor base is rapidly growing.

Our greatest asset is our database and the wealth of information it holds. With the right management and development, this asset will provide us with clear insights into our fundraising, our supporters and their relationship and journey with FFI.  It will help us to transform our fundraising – offering greater efficiencies and integration with critical fundraising systems.

We are looking for a Database Manager seeking an exciting challenge, a challenge that will see them play an instrumental role in the huge fundraising potential ahead. They will do this by managing and developing our fundraising CRM database, making it more effective, efficient and valuable to FFI. They will also play a crucial role in the implementation and development of a new CRM system which will underpin a wider programme of transformational change for the organisation.

You will be an experienced database manager, with a proven track record of working with and developing CRM databases. Ideally, you will have experience of fundraising and will understand the importance of a charity’s supporters, as well as understanding the concepts of donor journeys, lifecycles and donor development.

You will be able to analyse complicated datasets and provide detailed insights that will inform our fundraising and our knowledge of our supporters. You will have demonstrable experience of identifying and developing new systems and processes, including CRMs, and of developing automation and integration of systems.

The role also offers an opportunity to learn and to develop your career in an exciting and rewarding environment. In addition, FFI offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

For further details and to apply please visit the link.

The closing date for applications is Friday, 22 October 2021.

Supporter Care and Database Manager

Full Time- 37.5 hours per week

Set in beautiful, landscaped gardens, Katharine House Hospice couldn’t keep making such a difference in our local community without experienced and dedicated staff and volunteers.

All staff benefit from:

• generous holiday entitlement of 27 days per year, plus bank holidays
• a contributory pension scheme
• opportunities for training and development
• free on-site parking.

Working together with the fundraising, marketing and retail teams, you will have excellent interpersonal skills with experience in managing a supporter/customer care function. You will ensure excellent supporter administration processes and procedures are in place to ensure timely donation handling and thanking, and the accurate management of lottery, gift aid and direct debit administration and reporting.

This role is also responsible for the management and care of the fundraising database and data reporting requirements by charity colleagues and will lead on ensuring high quality supporter care is provided to our voluntary income supporter audiences.

If you are a strong team worker with an ability to motivate others, please apply today.

How to Apply

Please go to our website to download the job description and equality and diversity form and apply with CV and supporting statement of no more than one side A4 outlining your motivations and suitability for the role, and how your experience meets the role requirements.

JOB RESPONSIBILITIES

• Play a proactive role as part of the fundraising management team. Contribute to the overall income generation strategy, to develop and deliver a coherent and compelling supporter care and database strategy. Deliver operational plans and budgets to ensure outstanding supporter care to supporters.
• Manage and motivate the supporter care and database team, identifying and resolving operational issues and taking responsibility for staff performance, setting priorities, and managing performance through the development of work plans and 1:1’s.
• Build an internal culture focused on supporter experience to increase the lifetime value and retention, delivering effective stewardship to aid in the acquisition, retention and development of Katharine House supporters.
• Work with the Supporter Care and Database Manager to ensure efficient supporter engagement procedures and processes, making effective use of the CRM database.
• Ensure the Supporter Care team are the first point of contact for our community, dealing with donations and all types of query.
• Ensure accurate and timely donation and gift aid processing, ensuring delivery of SLA’s.
• To develop and improve our supporter communications via process improvements and training
• Lead on lottery administration, ensuring weekly draws and gaming board administration are accurately completed, and processes for new and lapsed players are well managed.
• Working together with the Supporter Engagement Manager, ensure legacy estates are administered with timely correspondence to executors to receive legacy income.
• Ensure excellent data management and reporting, keeping the fundraising managers and SLT updated on supporter analytics, data reporting, new trends, processes and technologies.
• Working with the Senior Database Officer provide timely data selections for fundraising and marketing purposes.
• Working together with the Finance Department, produce income reports and ensure figures balance between the CRM database and financial systems.
• Working together with the Supporter and Community Engagement Managers and Retail Manager to promote and develop the Gift Aid scheme to maximise claims and ensure the hospice adheres to HMRC requirements

Team Working

• Support the fundraising team as an effective team member, contributing to development through collaboration and proactively participating in progress reviews, team meetings and team building.
• Promote and contribute to a co-operative working ethos with other KHH teams to maximise effective working throughout the charity and across the hospice.
• Participate in promoting and developing the work of KHH through effective marketing of the vision and ideals of the organisation to external audiences.

Other Responsibilities

• Safeguarding is everyone’s responsibility. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an employee, you are expected to follow the hospice’s Safeguarding Policies and report any concerns in accordance with those policies.
• Keep up to date with sector trends and feed this into team planning.
• Maintain confidentiality and data protection regarding all personal information and hospice activity.
• Grow knowledge and maintain awareness of sector trends, ensure best practice and adherence to relevant fundraising and marketing codes of practice and legislation, including GDPR.
• Undertake other tasks reasonably requested by your line manager, as appropriate.

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing Department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider Department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

The ideal candidate will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. They will have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date  Monday 1 November 2021 at 11:30pm

Interview date Monday 8 and Tuesday 9 November 2021

Prospectus is delighted to be working with Royal Parks to recruit a Database Manager to be responsible for the day to day running of their Salesforce CRM system, the integrity of the data held in it and monitoring of the use of that data for communications, fundraising and engagement purposes.

The Royal Parks is a charity who manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks and other public spaces across London. These are among the most visited attractions in the UK with 77 million visits every year.

The overall purpose of this role is to be the main point of contact for any data queries and responsible for maximising the efficiency of the system including data cleansing, data campaign selections, supporter journey development and stewardship. You will also be responsible for the optimisation and improvement of their marketing through ownership of the data strategy. You will own the vision, roadmap and metrics for their data capability, identifying how to optimise and improve people, processes and platform capability alongside ensuring the supporter data meets their needs, providing analytic reporting and campaign selection support for fundraising, marketing and digital teams.

To be successful as a Database Manager you will have experience with Salesforce administration (ideally certified) and a knowledge of the non profit sector. You will be comfortable managing GDPR compliance, data import and export and inspiring user adoption. You will be able to provide technical solutions using systems and understand where data sits within marketing, fundraising and business needs.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.

Reporting to the Director of Development, this is a career development role and will appeal to someone who may already have some experience of fundraising, who is passionate about higher education and wishes to advance their skills in a highly successful college development and alumni relations office.  The role is varied but in general the appointee will assist the overall purpose of the office of fostering and deepening relationships between the Hall and its alumni and in securing financial support from those alumni and other friends but will also take the lead in some smaller discrete projects and responsibilities.  This will include some general administrative support for the team (the Director of Development, the Alumni Relations Manager, the Development Manager and the Campaigns Operations Manager) whilst also being the first point of contact for all visitors to the office.

Whilst each member of the team has specific responsibilities considerable teamwork is also expected.

This is a full-time post (35 hours per week) usually 09:00 to 17:00 (some flexibility is negotiable in regard to the start and finish time).  The role is based in the centre of Oxford but we are can offer the possibility of working one day per week at home if you wish so please get in touch to discuss.

You will have excellent organisation skills and be confident in your ability to work across a range of internal and external audiences.  You will have excellent relationship building skills with a strong commitment to supporting the delivery of the highest level of donor engagement and care.

In return, the College offers excellent benefits which include a competitive salary, 28 days holiday (inclusive of Bank Holidays) with further leave at Christmas and Easter when the College is closed, a free lunch and membership of the University of Oxford’s Staff Pension Scheme.  Travel and cycle loans are also available.