Database CRM Officer
Social Welfare Charity
£28-30,000
Permanent
Kingston Upon Thames

Charity People are proud to be working with a wonderful Social Welfare Charity, currently looking to welcome an insightful Database CRM Officer to their committed team.

This historic Charity first opened its doors in 1916 and, since then, has been providing award-winning care in state-of-the-art homes. The organisation provides specialist nursing, dementia and therapeutic care, together with a varied and engaging programme of activities, which enable residents to remain independent and enjoy life.

As Database CRM Officer, you will manage the CRM database, ensuring its performance, integrity and security, along with developing Raiser's Edge so as to meet long term fundraising goals. You will also be required to support Managers in utilising data to help deliver their income targets, provide high levels of customer care to their donors and supporters, and have the opportunity to help create data segmentation and hierarchy for mass communications to supporters.

We are looking for applicants proficient in Raiser's Edge and experienced in delivering effectively within a CRM focused role. You will be comfortable working collaboratively in cross-departmental teams, communicating technical ideas to differing audiences. You will have strong project management and organization skills, and a working knowledge of GDPR and data protection legislation. This is an excellent opportunity for a reliable and flexible individual who is calm under pressure and is passionate about supporting colleagues in their learning and development.

If you would like to apply, please send your CV to Neil at [email protected] ASAP!

35 hours per week | 6 months fixed term

Stratford, East London

Mind and mental health are on the public and government’s agendas like never before.  At the same time, many people with mental health problems are not able to access good quality services so there’s never been a greater need for the work we do.

Mind has seen huge growth over the last four years.  This presents us with an increasing amount of fundraising opportunities but also some internal challenges to overcome to ensure that as we grow, we work as efficiently and effectively as possible. 

Mind’s Fundraising department consists of five fundraising teams – Partnerships Fundraising, Public Fundraising, Workplace Wellbeing, Data and Supporter Relations and Fundraising Strategic Development; overseen by our Fundraising Director. It currently generates in excess of £35 million per annum gross income for Mind’s work.

We are looking for someone with a background in Fundraising; excellent inter-personal and communication skills; and an ability to bring people together to identify problems, find sustainable solutions and embed these into practice.  This is a new role, based in our Fundraising Strategic Development team to support greater collaboration between teams and drive up the quality of our Fundraising and in so doing, the experience of our supporters. We want to ensure that our Fundraising staff are equipped with the tools and knowledge of processes and systems to be able to carry out their roles effectively, compliantly and in line with best practice, and in the best interests of people with mental health problems.

To apply, please follow the link below to our website.

Closing date: 12 noon, 23rd September 2019

Interviews: 9th October 2019

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We have an exciting opportunity for a qualified professional to join our clients Marketing Operations team, as CRM Implementation Project Manager.

Position: CRM Implementation Project Manager

Location: Based in Sidmouth, Devon – “an area of outstanding natural beauty”

Hours: Full Time

Salary: £47,500 per annum

Contract: Fixed Term for 30 months

Benefits: Generous annual leave, pension scheme, Healthshield plan, confidential counselling service, subsidised restaurant, free parking, enhanced maternity/paternity benefits, Life Assurance Scheme, 31 day’s holiday per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 34 days is reached.

Closing Date:Friday 20 September 2019

The Role

The CRM Implementation Project Manager will oversee and lead in the planning, specification, selection, implementation and delivery of a new CRM database and in doing so provide a platform that can bring significant strategic and operational benefit to the organisation.

As Project Manager, you will:

• Build, develop and maintain excellent working relationships and networks with key stakeholders across the charity.
• Drive each stage of the project life cycle, from defining the project objectives and scope, through to post-implementation evaluation.

About You

Possessing highly developed and flexible communication skills and a confident and inspiring approach in leading and motivating project teams, the CRM Implementation Project Manager will bring with them:

• A recognised formal project management qualification (APM/Prince2/PMD Pro or equivalent).
• Demonstrable success in the management and delivery of complex CRM/database Projects.
• Experience of working successfully with senior managers and executives on complex issues and the development of strategic direction.
• Excellent organisational, process development and planning skills.
• The ability to apply effective and creative judgement to situations in order to resolve problems.
• A high level of numeracy and literacy, and an excellent eye for detail.

In return…

You can be part of an evolving program of change taking place within a leading charity working in an area of outstanding natural beauty. With amazing benefits and opportunities to develop you career, you can really make a difference in a fulfilling and rewarding role.

About the Organisation

Our client is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide. They are working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

Our client is a Disability Confident Employer. They are committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as CRM, Implementation Manager, CRM Project Manager, System Manager.

Insight & CRM Manager
Location: Norwich or Cambridge
Hours: Full-time
Annual Salary: £30,692 - £39,015 per annum (depending on experience)

We have an exciting opportunity for an Insight & CRM Manager to join our lifesaving charity. You will be joining an organisation which has been accredited for the second year running by Best Companies as a top employer. Our front line crew are operating 365 days a year to save the lives of people in our region and we are progressing with our new phase in fundraising - to fund even more lifesaving missions as we move to a 24 hour service by air. This role is vital to make sure we get our fundraising right.

The job has two key areas of responsibility, firstly that of providing business intelligence through analysis and insight to improve performance and meet supporter expectations of our fundraising communications strategy; and secondly as the controller of our new CRM, MS Dynamics. The CRM is the heart of all our fundraising activity and is used by all charity staff who are not directly operational; it’s efficient and accurate functionality is essential to the economic success of the charity.

Using your management and communication skills you will create and lead an internal team of ‘Super Users’, helping to deliver training and support across the organisation and develop best practices and compliance.

East Anglian Air Ambulance (EAAA) is the charity providing a helicopter emergency medical service (HEMS) for the people of East Anglia. Since our launch in 2000 we have attended over 20,000 lifesaving missions, touching the lives of many thousands of people.

Closing Date: 23 September (9am)
Interview Date: 01/02 October 2019

For an informal discussion about the role please contact East Anglian Air Ambulance and ask to speak to Carolyn Causton, Area Fundraising Manager.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the button to be directed to our website where you can complete the application process.

No agencies please.

CRM Database Manager 

A brand-new role has arisen for a CRM Database Manager to manage a team of 6, all data projects and the development of the CRM for a rapidly growing charity based in Kensington, Central London. As the CRM Database Manager, you will have full control over the CRM Services, reporting / analysis, database administration, database strategies and more.

This charity offers very flexible working where you will have the chance to work from home 2 days per week if you so wish.

As the CRM Database Manager, you will lead on a brand-new CRM implementation which has just gone to the scoping stage and the choice of the CRM will be one of your first responsibilities. This is the perfect role for a Database Manager to take the next step in their career, join a growing team and lead on some very cutting edge projects.

Skills required for the CRM Database Manager are: 

- Strong skills in a fundraising CRM (Salesforce, Dynamics, Raisers Edge, Care CRM)
- Proven line management skills
- Ability to manage multiple projects at once
- Great communicator and stakeholder management skills 

Database Manager / CRM Manager / Salesforce / Dynamics CRM / CRM Project Manager

This would be brilliant for someone looking to take the step up into a bigger team, manage more people and have more of a strategical scope. 

Salary: £46,000 - £54,000 + Excellent benefits 

Location: Kensington, Central London (1 or 2 days working from home)

Apply now for immediately consideration regarding this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy

Do you know your way around CRM databases and understand their importance in organisations?

Prospectus is delighted to be helping a well-known cancer charity in their search for a Lead CRM Database Analyst. The scope of this role covers database management, project management and service delivery, business analysis and relationship management and compliance. The overall purpose of this role is to support the Database Manager in managing, developing and maintaining the charity's CRM, including providing insights and data selections and ultimately ensure data is managed as effectively and efficiently as possible. Delivering in-house ongoing training is also a big part of this role as you will help design and implement a training strategy.

As a Lead CRM Database Analyst, you will manage all aspects of data imports, run integrity checks, develop new structures for reporting, design and implement new reports as requested and ensure all data is managed within relevant legislation. Working with stakeholders to define data requirements, you will act as the internal help desk and maintaining an integrated approach to data management is also important.

To be successful in this role, you will have experience of CRM database management, be comfortable with investigation, evaluating and implementing solutions to support organisations goals and understand how to deliver user adoption training. You will be confident in building relationships with internal stakeholders and able to prioritise a diverse workload.

Please note that successful applicants will be subject to a basic disclosure check due to the sensitive nature of details contained on the database.

A full job description will be provided to candidates shortlisted by Prospectus.

Please apply with a Word Document copy of your CV. Cover letters are not required at this stage.

Please note that CVs are being reviewed on a rolling basis which means this role may close earlier than advertised.

Are you experienced in the fields of direct marketing, membership or fundraising? Are you data-driven, a good communicator (written, verbal and digital) and confident with CRM databases?

Supporter Care and CRM Manager
£23 - £27k depending on experience
37 hours per week
Bristol

Avon Wildlife Trust is looking for a Supporter Care and CRM Manager to continue to develop and shape our supporter care experience and stewardship programme. With a CRM system (ThankQ), a committed membership community and a wide network of warm leads, this is a role for a professional, innovative and ambitious fundraiser.

You will have experience running membership recruitment and retention programmes and successful fundraising appeals. You will have a vision that will inspire people to discover, enjoy and care about their local wild spaces. This role will enable you to make a significant impact on the Trust’s voluntary income.

Avon Wildlife Trust is a charity working to protect and restore wildlife in Bristol, Bath and the West of England. We want to enable nature to recover on a grand scale, with more abundant wildlife in our cities and countryside. We work with schools and communities, landowners and volunteers, people of all ages and backgrounds - to develop wildlife-rich places and wildlife-rich lives. We create, connect and care for places rich in wildlife, champion the value of nature, and inspire people and communities to care for wildlife. The Trust has over 16,000 members, manages 31 nature reserves and educates 10,000 children a year.

Closing Date: Friday 27th September 2019 – 9:00am
Interviews: Shortlisted candidates will be invited to a first interview, expected to take place on Monday 7th October 2019

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the Apply button to be directed to our website to download the job description and application form.

Avon Wildlife Trust has a positive approach to equality and welcomes applications from all sectors of the community. 

Charity No: 280422 

No agencies please.

Are you an experienced manager? Do you have good communications skills?

Prospectus is delighted to be working with a leading national mental health charity as they look for a Deputy Manager on a 6 month contract to help them with the final stages of their new CRM implementation.

The role will be to help lead and support the team whilst the CRM Manager completes the final phase. This will include ensuring capacity is created to ensure tasks can be complete, as well as driving and facilitating the sign off of new operational processes that will support current and future deliverables.

The successful candidate will have strong leadership and managerial skills with the ability to communicate with stakeholders at all levels. You will be adaptable and pragmatic to ensure that tasks are completed with efficiency and effectiveness.

Although this is in the CRM team, experience with CRM databases is only desirable, not essential.

To apply, please submit a Word Document version of your CV. Cover letters are not required at this stage.

Whizz-Kidz Headquarters, Victoria, London

Permanent

Whizz-Kidz are looking for a bright, technically minded and supporter-focused individual with an excellent eye for detail for our new role of Senior Database Executive.

The post holder must have a working knowledge of either Raisers Edge or a similar CRM system and an advanced level of computer literacy, particularly Microsoft Excel. The senior database executive will be responsible for leading on all elements of gift importing and supporter administration, ensuring that income is processed in an accurate and timely manner. It is essential for the candidate to have strong familiarity with gift importing, meanwhile a good understanding of the technical aspects of building data imports, such as field mapping, is desirable.

We are looking for someone who has a positive and enthusiastic attitude, with an ability to communicate technical information in a way that anyone can understand and action. Excellent interpersonal skills are essential for managing relationships with the finance team and across the fundraising department. It is desirable for the candidate to have experience working in a customer services environment and enjoys working as part of a team.

The post holder will be part of a small Data, Supporter Services and Individual Giving team, managed by the CRM and Individual Fundraising Manager, although will also be part of the wider Public Fundraising team, and will be asked to support the Events and Community team with attendance at fundraising events.

For more information and to apply, please visit our website.

Closing Date: Monday 23rd September 2019

First Interview Date: From Wednesday 25th September 2019

Second Interview Date: TBC; dependent on volume of applications. 

Whizz-Kidz is committed to achieving equal opportunities in employment Whizz-Kidz is the working name of The Movement for Non-Mobile Children (Whizz-Kidz).  Registered charity No. 802872. Company registered in England and Wales No. 2444520. Charity registered in Scotland No. SC042607.

Database Officer 

An exciting opportunity has arisen for an experienced Database Officer who has previous charity experience to join a leading organisation based in Central London. You will have had previous exposure to Raisers Edge, Thank Q, Dynamics or similar. This leading organisation are going through a sustained period of growth and change who are currently investing heavily into their database team and are now looking to add a new Database Officer to join their expanding department. The Database Officer will play a pivotal role importing all data onto their CRM system, carrying out reports for marketing campaigns and producing data selections.

As the Database Officer, you will receive full training on some of the newest data techniques and technologies. If you are looking for the next step in your career this is a great opportunity for an ambitious Database Officer to work closely with stakeholders and to build, test and run data extracts to ensure the organisations fundraising is at its most effective, while also having the opportunity to progress your career at a fantastic organisation where you will be the go to person for all CRM related issues. If you are looking to work in an excellent environment where flexible working is encouraged then this could be the perfect opportunity for you.

Skills required for the Database Officer are:

- Experience working with Raisers Edge, Dynamics, Thank Q, Care CRM or similar
- Good communication skills, written and verbal to interact with the charities stakeholders
- Wants to work in an environment where you will be challenged and have the chance to learn new skills.

Database Officer / Data Executive / Fundraising CRM /  Raisers Edge / Data Quality / Thank Q

This is a brilliant chance for a Database Officer to take the next step in their career and really progress his/her career further. You will gain the full benefits that comes with working for a large organisation.

Location: Central London

Salary: £28,000 - £32,000 + Excellent benefits (Depending on Experience)

Apply now for immediate consideration regarding this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy

Place of Work:  The Green House (Bethnal Green, London)

Hours: Full Time (35 hours per week; 0.8 and flexible working hours will be considered)

Salary: £23,350 – £24,994

Children Change Colombia is the UK's largest charity working exclusively in Colombia. We work with children whose rights to a safe, happy childhood, and a fulfilling future, are threatened by poverty, inequality and violence. We believe that, with a knowledge of their rights and the confidence to assert them, children can transform their own lives, their communities and Colombia itself.

As Fundraising and Communications Officer you will help to maintain our relationships with our supporter community, in the UK and beyond, and help to engage new supporters, both online and face-to-face. You will be responsible for designing and implementing direct marketing campaigns with new and existing supporters. You will also plan and manage two to three fundraising events per year. The role also involves some general administration associated with fundraising and management of our small London office.

You will be the first contact point for enquiries and will be responsible for managing the administration behind our fundraising and our finances, including managing our database of contacts. You will also provide support with updating our website, and coordinating production of our newsletter and appeals. You will have the energy and passion to manage this wide-ranging role and be a crucial part of our small team. 
 

Skills and Experience:

Essential 

• Some direct marketing/Individuals Fundraising experience
• 1-2 years’ experience in any fundraising/communications role or a role with transferable experience
• Fluent English (written and spoken)
• Intermediate level Spanish (written and spoken)
• Strong written and verbal communication skills
• Outgoing personality, with the passion to inspire!
• Strong numeracy skills
• An interest in International Development and / or Latin America.
• Ability to plan, prioritise and manage a varied workload in a pressured environment
• Excellent knowledge and experience of MS Word and Excel
• Experience using social media & scheduling platforms including Instagram, Twitter and Facebook
• Commitment to Equal Opportunities and the aims of Children Change Colombia
• Enthusiasm and ability to work effectively in a team and independently. 

Desirable 

• Community, Events or Corporate Fundraising experience
• Experience with Customer Relationship Management systems (databases)
• Knowledge of Colombia

Responsibilities:

Fundraising and Communications

• Individuals Fundraising/Direct marketing: plan, implement and provide analysis of Facebook Fundraiser and regular giving campaigns with new and existing Individual donors
• Events Fundraising: plan and implement 2-3 fundraising events a year, including CCC’s well-established Programmes Information Evening (‘Project Talk’) and sponsored walk (‘Thames Walk’)
• Community Fundraising: maximise engagement of current and potential Community supporters including individuals, community events, schools, churches, universities and staff of corporate partners
• Manage the Communications Plan under the supervision of the ED, and in collaboration with the Project Development Officer
• Maintain, and upload content to, CCC’s website
• Produce written content for e-shots, website and social media
• Coordinate production and mailing of newsletters and Christmas Appeal
• Act as the first contact point for all donor enquiries
• Manage donor details on the database 
• Ensure donations are thanked in accordance with CCC’s thank you policy
• Monitor messaging to our social media platforms, and orchestrate response if necessary
• Recruit and manage FR intern and volunteers when necessary

Financial/Governance/Admin

• Batch and bank donations received in the office
• Answering the phone and meeting needs of enquirers 
• Ensure effective maintenance of office equipment: computers, printers, scanner etc.
• Process all staff, trustees and volunteer DBS checks 
• Other administrative, financial, communications or fundraising tasks as required by the ED within the current level of responsibility of the post.

Child Protection
Please note that successful candidates will be expected to accept and commit to Children Change Colombia’s Child Protection Policy.

Application Process
To apply please send your CV (2 pages max) and a short cover letter (1 page max) detailing why you want to work for us, the skills and experience you possess that are relevant to this post, and how you meet the person specification.

The deadline for applications to reach us is Monday 7 October at 9am.

To minimise administrative costs only short-listed candidates will be contacted.

Children Change Colombia is committed to equality of opportunity and to non-discrimination for all applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

Interviews will take place on Thursday 10th October

Lead Database Analyst - SQL

An exciting opportunity has arisen for an experienced Lead Database Analyst to join a very well-known UK charity in their head office in Vauxhall, London. This role would be perfect for you have great knowledge in SQL coding and have good fundraising CRM skills. Working for this exciting charity you will get to utilise their flexi working policy and the option to work from home once a week.

As the Lead Database Analyst – SQL, you will play a crucial role in the transition and implementation of the new dynamics CRM system, leading on the database development and working with senior stakeholders across the business. You will help to develop and deliver accurate data information to Fundraising teams through building and maintaining the database. This is a great chance to learn new skills and develop your knowledge of CRM systems such as Dynamics CRM, SSIS and SSRS.

Skills required for the Lead Database Analyst – SQL are:

• Strong CRM skills, ideally Fundraising CRM (Raisers Edge or ThankQ, Care CRM, Dynamics CRM or Salesforce)
• Great communication skills.
• Brilliant SQL coding skills
• Ability to learn new skills.

Lead Database Analyst / CRM / SQL / Fundraising CRM / Raisers Edge / Dynamics CRM

This is a great chance for a Lead Database Analyst to take that next step up and work for a fantastic organisation.

Salary: £36,000 - £40,000 + (excellent benefits, flexi working) 

Location: Vauxhall, London 

Apply now for immediate consideration regarding this excellent opportunity.

Understanding Recruitment is acting as an employment agency for this vacancy

An excellent opportunity has arisen to join the Air Ambulance Kent Surrey Sussex (AAKSS) as an Events Officer. Reporting to the Head of Events you will be joining a newly created team which aims to enhance and develop our annual events calendar.

THE REQUIREMENTS

• Work alongside the Head of Events to assist in planning, co-ordinating and delivering the AAKSS events calendar from proposal through to execution
• To confidently liaise with key stakeholders both internally and externally to develop good working relationships and aim for the best return on investment for the charity.
• Work flexibly with colleagues across the Income Generation team to ensure that all tasks are undertaken to a high standard.
• Consistently engage and communicate with event participants to provide the best possible supporter experience, maximise income and retain future engagement.
• Effectively manage and input event participant’s data into the Charity’s CRM database, in a timely and accurate manner.
• Where necessary represent the Charity at all events which we participate in.
• Be able to work to event budgets and deadlines.
• To assist in the undertaking of a thorough evaluation post event including reporting on key performance indicators.

PERSONAL ATTRIBUTES

• Highly motivated and organised individual that is looking to develop their experience with the planning and delivery process of all events.
• Previous experience of event management.
• Champion of high quality customer service, delivering excellent support to our event participants before, during and after AAKSS events.
• Self-motivated and willing to work out of hours or at weekends when required
• Be able to work independently but also as part of a wider team.
• Strong general and events management administration
• Strong analysis skills to evaluate the performance of AAKSS events and how they can be developed to maximise income going forward.
• Good understanding of Microsoft Office package
• Strong communicator

HOW TO APPLY  

If you would like to apply for the role AAKSS would like you to submit an up to date CV along with a supporting statement which outlines your suitability for the role. Further information on the role can be found within the job description and on the Charity's website.

The application closing date will be 29th September 2019.

Interviews will commence the week of 07th October 2019.

Purpose of Job

Responsible for the development of all aspects of the organisations (Samaritan’s Purse and The Billy Graham Evangelistic Association) data strategy to enable us to grow our supporter base and income in the future. The role will lead the strategic transformation of the CRM database to enable the optimisation of our supporter communications.

The Data Manager will be responsible for all aspects of our Raiser’s Edge database, and help us meet our aspiration to develop this into an organisation-wide Customer Relationship Management system for all our supporters, whether donors, volunteers or church contacts.

The post will oversee the collection, import, maintenance and analysis of data, seeking out the most efficient and effective methods of recording, organising and utilising data, that fully supports organisational processes and all future innovation strategies and initiatives.

Alongside this, the Data Manager will lead on data selections, data segmentation, marketing analysis and how insights support business. Ensuring more effective and tailored communication with our donors, supporters and local community.

The post will make sure our processes and procedures for data management and storage are robust and in line with GDPR and other quality standards.

SCOPE OF JOB

• Proactively support campaigns with data segmentation, reporting and data insights, working with relevant colleagues across the organisation.
• Implement and manage projects to improve the use of the CRM database, data cleanliness, and import/export procedures.
• Take the lead in the development, maintenance and smooth running of the organisation's databases and associated applications and systems.
• Plan and manage the financial budget for the organisation's databases and related projects, under the supervision of the IT Manager.
• Manage the performance and cost effectiveness of database suppliers and partners.
• Manage processes to ensure the quality and currency of database records and provide training and support for the activity of database users across the organisation.
• Plan and implement systems and processes to ensure best practice and compliance in regard to data regulations, especially GDPR

Key Skills & Experience

• Proven experience in a Data Manager role including extensive experience of operating multi-user database systems, ideally in a fundraising environment and using the Raisers Edge CRM system.
• Have excellent IT skills with a good working knowledge of Microsoft Excel including the use of pivot tables, plus MS Word.
• Have a good understanding and experience of using MS SQL Server.
• An outstanding communicator and influencer, who can translate technical systems requirements into jargon-free, implementable solutions and user training that maximizes CRM functionality and regulation compliance.
• Proactive, resourceful and energetic.
• Flexible and collaborative in your approach while retaining a clear vision of what you want to achieve.
• You should be curious and up-to-date with global technological developments and affecting factors, particularly around Raiser’s Edge, and understand how to apply this knowledge in your role.

The person appointed will ideally with have:

• Experience of using Raisers Edge CRM.
• Experience of utilising SQL to build queries and reports.
• Experience of donor/customer marketing.
• In-depth understanding of GDPR and other regulatory compliance issues that affect data management and utilisation.
• An understanding of the Gift aid scheme and relevant legislation.

There is a requirement for the job holder to be a practicing Christian as functions within this role will require knowledge and personal experience of the Christian faith.