Crm and database officer jobs

Charity Administrator 

We are seeking a Charity Administrator to play a vital role in ensuring that our governance, systems, and operational processes are strong and sustainable, enabling our outreach services to scale while remaining deeply rooted in the needs of the communities we serve.

About The Branch Trust

The Branch Trust is a charity established in 2020, growing out of the outreach work of St Mary’s Church, Chipping Norton. We serve communities across Chipping Norton and surrounding villages, with a particular focus on the most deprived areas of West Oxfordshire, where barriers to accessing support can prevent individuals and families from thriving.

At the heart of our work is a deep commitment to listening carefully to the real challenges faced at grassroots level and responding in a dynamic, innovative way. Our approach brings together voluntary organisations, statutory services, and local community networks to create joined-up, practical support that treats people as whole individuals. This collaborative, holistic model—rooted in the life of the community—is something we believe can serve as a blueprint for others seeking to address complex social needs in meaningful and sustainable ways.

Driven by our Christian faith, we work alongside partners to support, encourage, and empower people of all ages, backgrounds, beliefs, and circumstances. With strong local backing, we have raised over £4 million to develop a central community hub in Chipping Norton, providing a base from which this integrated support and outreach can grow and flourish.

As our work continues to expand, we are seeking a Charity Administrator to play a vital role in ensuring that our governance, systems, and operational processes are strong and sustainable, enabling our outreach services to scale while remaining deeply rooted in the needs of the communities we serve.

Role Purpose

The Charity Administrator is responsible for governance support, HR operations, organisational systems, compliance, and internal processes. The role ensures the charity’s operational infrastructure runs smoothly and supports the staff and volunteer team effectively.

Working closely with the CEO and Trustees, the Charity Administrator will maintain, update and implement robust systems, oversee administrative and organisational processes, and support the charity’s ongoing growth and impact.

Key Responsibilities

Governance and Compliance

•Ensure the charity operates within appropriate governance structures and Charity Commission requirements.

•Act as the organisational lead on statutory and regulatory compliance, including GDPR and Health & Safety.

•Work with staff and Trustees to keep charity policies up to date and ensure they are implemented across the organisation.

•Support the preparation and collation of the charity’s Annual Impact Report.

•Liaise with the Charity Commission where required.

Organisational Operations

•Oversee the internal operations and administration of IT, HR, and legal processes.

•Support the daily running of the charity, including systems, processes, and management of organisational infrastructure, working alongside the Operations Manager.

•Work alongside the Finance Manager to approve payments and expenses.

•Help establish and maintain operational processes that enable the charity to grow sustainably.

HR and Team Support

•Support recruitment, onboarding, development, and retention of staff and volunteers.

•Maintain accurate personnel records for staff and Trustees.

•Contribute to the wellbeing and effectiveness of the team through strong organisational support, including Staff and Volunteer Handbooks.

•Attend weekly staff meetings and contribute to team life, including leading a time of worship once per quarter.

Data and Systems Management

•Oversee the charity’s IT contracts and liaise with the system providers regarding improvements or issues.

•Support staff in maintaining accurate data input and conduct regular data checks.

•Produce data reports as required and manage any data breaches appropriately.

•Ensure data is managed in line with GDPR and organisational policies.

•Support procurement, implementation, training and effective use of the charity’s CRM system.

Communications and Website (optional, for discussion)

•Help implement the charity’s communications strategy across the website, social media, and newsletters.

•Oversee and update website content in collaboration with external providers and the communications team.

•Assist in producing newsletters, leaflets, signage, and other communication materials.

Person Specification

Essential Skills and Experience

•Strong organisational and administrative skills with excellent attention to detail.

•Ability to work independently while collaborating effectively with a team.

•Experience supporting organisational operations, governance, or administration.

•Good understanding of data management and confidentiality.

•Strong communication and relationship-building skills.

•Ability to manage multiple tasks and priorities.

Desirable Experience

•Experience working within a charity or non-profit organisation.

•Familiarity with Charity Commission requirements and governance practices.

•Experience with CRM or data management systems.

•Experience supporting HR or operational processes.

Personal Qualities

•Highly trustworthy and reliable.

•Proactive and solution focused.

•Committed to supporting the mission and values of The Branch Trust.

•Comfortable working in a faith-based organisational environment.

Additional Information

•Reports directly to the CEO under the governance of the Board of Trustees.

•This job description outlines the main duties of the role but is not exhaustive.

•The appointment is subject to an Enhanced DBS check.

•Genuine Occupational Requirement (GOR): practising Christian. The post holder will participate in and occasionally lead short acts of worship within team meetings and uphold the Christian ethos of the organisation.

•Training and development opportunities will be provided.

HopeWorks is a community‑focused charity dedicated to improving the lives of the homeless, those in our supported accommodation, and those seeking resettlement in the UK. We are passionate about delivering high‑impact support and ensuring every pound we receive makes a meaningful difference. 

As our Finance Officer, you will play a key role in ensuring the smooth financial running of the organisation. You will be responsible for maintaining accurate financial records, supporting budget planning, managing day‑to‑day transactions, and helping produce financial reports that support strategic decision-making. This role is perfect for someone who has finance experience in the charity sector, is highly organised, confident with IT packages, numbers and financial analysis, and motivated by the vision and values of HopeWorks.

Harris Hill is delighted to be working with a global, values-led charity to recruit a Database Officer to join their Development team. Working just 1 day a week in the London office, this is a permanent role, working with a brilliant charity.

This is a fantastic opportunity for a detail-oriented and proactive individual to play a key role in supporting fundraising and engagement activity through effective data management. Working closely with the Data & Appeals Manager, you will help maintain and develop the organisation’s CRM system, ensuring data integrity, accuracy, and compliance with GDPR.

You will be responsible for processing and reconciling donations, running reports and data selections for campaigns, supporting email and direct marketing activity, and providing guidance to colleagues on best practice use of the database. The role also involves regular data audits, handling large datasets, and collaborating with internal teams and external agencies.

The successful candidate will have:

• Strong experience working with CRM systems (ideally Raiser’s Edge),
• Advanced Excel skills, and a high level of accuracy and attention to detail.
  • Strong working knowledge of using MS Excel formulae and functions, such as Lookups, Conditional Formatting, Pivot Tables, removal of duplicates and calculus
  • Experience running and building queries to obtain targeted data selections, including exporting of relevant data for direct mail appeals and reports
  • Experience of working with large data sets, including undertaking data manipulation, importing of data, cleaning and interrogating data
  • Experience of importing clean data into Raiser’s Edge is highly desirable.
  • Proficient in data entry processes with strong understanding of best practice including GDPR, data confidentiality etc
  • You will be an excellent communicator, able to build effective working relationships, and comfortable managing multiple priorities in a fast-paced environment.

If you are looking to apply your data skills in a role that supports impactful, international work, we would love to hear from you.

• Hybrid- Central London office (Shoreditch). Minimum 1 day per week in the office (Monday), and you can be in more if you enjoy being in the office.
• Salary £33,000–£35,000, along with a competitive benefits package.
• Full-time, permanent role

Closing date: Firm closing date of Thursday 23^rd April, however, please get in touch now to find out more. Apply now to Harris Hill.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Fundraising and Communications Officer 

Location: Temwa office, Bristol
Start Date: Late May 2026 
Duration: Part-time, 4 days per week 
Salary: £25 - £27K per annum (pro rata) 
Reporting to: Fundraising & Communications Manager 

About Temwa 

Temwa is a Bristol-based international development charity partnering with remote communities in Malawi to end poverty and create lasting change. With over 20 years of experience, Temwa understands the interconnected nature of challenges faced by rural communities. Our work is rooted in a community-driven approach, delivered by a skilled team of 25+ staff in Malawi, supported by a small but passionate UK team. "Temwa" means “love” in Tumbuka, and that spirit runs through all that we do. 

Role Overview 

As the Fundraising and Communications Officer, you will play a pivotal role in growing Temwa’s income and visibility. You will coordinate, organise or support challenge events, individual fundraising campaigns, manage events, and deliver compelling communications that inspire action. You’ll work closely with the Fundraising & Communications Manager, UK and Malawi teams, and volunteers to support both income generation and brand engagement strategies. 

This is a varied and creative role for a driven communicator who’s confident with events, social media, donor stewardship, and marketing. 

Key Responsibilities 

Fundraising & Events 

• Plan and support individual giving campaigns and donor appeals. 

• Coordinate fundraising events including challenge events, team events, and Temwa’s annual Christmas Party. 

• Organise and coordinate Temwa’s presence at Festivals (about 2 a year)

• Support recruitment and engagement of volunteers for events and festivals. 

• Assist with logistics, ticketing, donor communications and supporter care. 

• Stewardship and support for challenge event fundraisers.

• Support donors and event participants with materials, guidance, and encouragement. 

• Sourcing prizes for events and liaising with suppliers. 

• Coordinating ad hoc events. 

• Contribute to strategy and systems to improve fundraising efficiency. 

Marketing & Communications 

• Manage and implement Temwa’s content calendar, ensuring regular updates across all channels. 

• Create high-quality, engaging content for social media, newsletters, and the website. 

• Work with the Malawi team to gather case studies and impact stories. 

• Develop and distribute digital and printed marketing materials for events and appeals. 

• Support Temwa’s PR and media presence by developing press contacts and press releases. 

• Monitor analytics and evaluate the success of communication and campaign activities. 

• Maintain and update Temwa’s website using CMS tools such as WordPress. 

• Ensure consistent application of brand guidelines across all public communications.

Administrative 

• Maintain and update the CRM (eTapestry). 

• Regularly monitor the Temwa info email and either reply or forward to the correct contact within the team.

• Financial data entry. 

• Donor stewardship, for example, thank you emails and Gift Aid forms. 

• Support volunteer coordination and external liaison. 

Collaborative & Strategic Input 

• Work closely with the Fundraising & Communications Manager to evolve strategy and campaign planning. 

• Stay informed on trends in charity fundraising, digital engagement, and international development. 

• Contribute to organisational planning, policy development, and process improvements. 

Person Specification 

Essential 

• Proven experience in fundraising, marketing or communications (employment or voluntary). 

• Excellent written and verbal communication skills. 

• Experience creating content across multiple platforms including social media, newsletters, and print. 

• Confident in event planning and leadership. 

• Skilled in donor and client stewardship. 

• Strong digital skills, including use of CMS (e.g., WordPress), social media tools, and CRM databases. 

• Excellent attention to detail, planning, and organisational skills. 

• Confident working independently and collaboratively in a small team. 

• Flexibility and ability to prioritise workload. 

• Empathy for international development work and Temwa’s values. 

Desirable 

• Experience with Canva, Adobe Creative Suite or similar design tools. 

• Understanding of community fundraising, donor stewardship, and appeals. 

• Prior experience in the charity or NGO sector. 

• Knowledge of PR, media, or corporate donor engagement. 

• UK drivers' licence and vehicle access. 

• Experience working at festivals managing volunteers. 

Other Information 

• Occasional evening or weekend work may be required for events. 

• This is a hybrid role with a primary base in our Bristol office, with flexibility for some remote working. 

Are you a brilliant communicator and collaborator who loves getting into the nitty-gritty of logistics and organisation? Join a passionate team working to end inequality in education through the power of Classics.

We’re looking for a Fundraising and Events Officer to help devise, organise and deliver a variety of events, seek sponsorship opportunities and grow our membership base. From managing systems and data to coordinating logistics and analysing results, every day can be a little bit different. You will be the first point of contact for many of our event attendees, donors and supporters and will enjoy building relationships and improving and maintaining systems to ensure that people have a positive interaction with Classics for All.

Diversity and inclusion

As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.

It does not matter if Classics was offered at your own school, and you do not need to be a classicist to join our team – there are no Latin tests!

Help us shape the future of mental health support

At Mental Health UK, we’re here to make sure no one faces a mental health problem alone. With demand for our services rising, fundraising has never been more vital. That’s where you come in.

We’re looking for a creative, supporter‑focused Individual Giving Officer (Retention & Development) to help us deliver stand‑out supporter experiences and grow long‑term, meaningful relationships with our donors.

This is your opportunity to join a friendly and ambitious fundraising team—one that celebrates bold ideas, champions inclusion, and puts supporters at the heart of everything we do.

Salary £26,457-£30,410 plus £3000 London Weighting

What you’ll do

You’ll play a key role in delivering our Individual Giving strategy, working closely with the Senior Individual Giving Manager and colleagues across both Mental Health UK and Rethink Mental Illness.

In this role, you will:

• Craft and deliver engaging multi‑channel campaigns that inspire donors and champion our cause.
• Develop stewardship journeys that surprise, delight, and retain supporters—from regular givers to payroll givers and cash donors.
• Manage relationships with agencies, printers and fulfilment partners to bring campaigns to life.
• Track, analyse and optimise campaign performance, using insight to continually improve our approach.
• Provide exceptional supporter care, responding to enquiries with empathy, efficiency and professionalism.
• Collaborate with colleagues across fundraising, communications, impact, finance, CRM and more—spotting opportunities to deepen supporter engagement.
• Ensure data is processed responsibly, ethically and in line with GDPR and the Fundraising Regulator’s Code of Practice.

Every campaign you create, every story you tell and every donor you nurture will help us raise the income needed to support people with their mental health across the UK.

What you’ll bring

We’re looking for someone who is passionate, organised and ready to take ownership of exciting, impact‑driven work. You’ll thrive if you have:

• Experience in individual giving or direct marketing (charity sector desirable but not essential).
• Strong organisational and project management skills, with the ability to manage multiple campaigns.
• A confident, collaborative working style and excellent communication skills.
• An understanding of data segmentation and a test‑and‑learn approach.
• Experience working with suppliers and agencies.
• A commitment to inclusive, equitable fundraising and supporter engagement.
• Knowledge of fundraising regulations and GDPR.

You may also have:

• A fundraising or marketing qualification.
• A desire to grow and develop professionally.

Why join us?

You’ll be joining a team that promises to:

• Put supporters first
• Strap a rocket to our ambition
• Let talent thrive
• Reflect all perspectives
• Cherish our data
• Be unmissable across the organisation

We want you to bring your creativity, curiosity and drive—and help us deliver fundraising that truly makes a difference.

Ready to apply?

If you’re excited by the idea of crafting compelling campaigns, building meaningful supporter experiences and helping us grow our impact—we’d love to hear from you.

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

We support children at every stage of their primary reading journey through three programmes - Early Literacy Intervention, Online Reading Volunteers, and Book Clubs - helping them build both the will and the skill to read. Our innovative Online Reading Volunteers Programme aims to support 3,500 children facing disadvantage during the 2025-26 academic year, pairing five to eight-year-old children with reading support volunteers from over 180 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Fundraising Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities, to contribute towards the 2025-26 fundraising target. The fundraising budget in 2026-27 will be £356,000, when you’ll have an individual target.

This role is ideal for an early career professional who can write creative, compelling proposals and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day-to-day basis. 

Key responsibilities

Deliver the fundraising plan 

• Work collaboratively with the Fundraising Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

• Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

• Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

• Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

• Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

• Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

• Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

• Work with the Fundraising Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

• Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

• Work closely with the Fundraising Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

• Oversee and maintain specific fundraising administrative processes, including recording of activity on the Salesforce CRM and internal databases.

• Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

• Adherence to Chapter One’s Donation Acceptance Policy.

• Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• A commitment to Chapter One’s mission and values.

• Experience of fundraising, ideally from trusts and foundations. 

• A demonstrable track record of successfully generating income and achieving targets. 

• An ability to create compelling and successful fundraising applications and proposals. 

• Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

• Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

• Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

• Good financial acumen and proven ability to present complex financial information accurately.

• Excellent organisational skills, attention to detail and high levels of accuracy.

• Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

• Experience of individual giving or employee fundraising.

• Experience of working in a charity that has a strong corporate volunteering offer.​

• Experience using the Salesforce CRM.

How to Apply

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:

1) Detail your relevant experience, including clear examples.

2) Tell us the story of a successful fundraising relationship that you have been involved in, how much you raised and what you did to make it succeed.

3) Tell us about how our organisational mission is in line with your values.

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

The Corporate Partnerships Officer will account manage and deliver the Corporate Membership
programme. They will also support the Corporate Partnerships Manager to deliver larger scale, high profile
Corporate Partnerships, ensuring excellent customer service is provided at all times to facilitate renewal
and growth of relationships.
In addition, the role will actively support the team to secure new business opportunities, supporting with
research and proposal writing and managing their own prospect pipeline to help meet team-wide income
goals.
Serving as the backbone of the team, the role will work across a variety of administrative and financial
processes as well as leading on all corporate member events and managing the corporate team’s
participation in Development wide events such as exhibition private views.
This multifaceted role presents an excellent opportunity for learning and professional development, making
it ideal for a candidate eager to develop their career in fundraising and contribute to the work of an exciting
multi arts venue at a key point of change for the organisation. The successful candidate will be supported to
gain experience across the full spectrum of Corporate Fundraising activity.

About Chapter One 

Chapter One's mission is to ensure that every child has 1:1 reading support at the time they need it most. We want a world in which all children have the literacy skills they need to thrive.

Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience. 

Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 84%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners.

This role represents a great opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.

Key Responsibilities 

Partner Stewardship

• As determined by the Corporate Partnerships Manager, lead the account management of a selected portfolio of corporate partners, achieving annual retention and growth targets for these partnerships.

• Focus, in all corporate partnership discussions, on maximising income and identifying opportunities to grow a partner’s support.

• Plan and conduct a regular cycle of partnership meetings, including mid and end of year reviews, proactively seeking out new opportunities that will maximise income and retain and grow partner support. 

• Support the Corporate Partnerships Manager to produce high quality written communications, reports and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and other teams as needed.

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings.

• Ensure, in conjunction with the HR and Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner. 

Partner/Volunteer Onboarding and Experience

• Work closely with the Corporate Partnerships Manager, Head of Corporate Partnerships and Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth and positive experience. 

• Lead volunteer recruitment meetings as requested by partners, including presenting the programme to prospective volunteers and creating excitement and interest. 

• Alongside the Corporate Partnerships Manager, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met.

• Build proactive, supportive relationships with Volunteer Coordinators across partner organisations, providing timely, high-quality data and insights, and delivering an excellent partner experience to foster long lasting relationships.

• Work with Programme Manager team, Volunteer Support Team and IT team, to troubleshoot any issues that arise. 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets.

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials.

• Contribute content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles.

• Encourage corporate partners and volunteers to promote Chapter One through their own social media and channels.

• Support the organisation of online and in person partner and volunteer recognition events.

General

• Oversee and maintain specific Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal spreadsheets and platform databases.

• Regularly use Microsoft Excel / Google Sheets to analyse data and support decision-making.

• Conduct administrative duties as required to support the Head of Corporate Partnerships and Corporate Partnerships Manager.

• Attend conferences and events to represent Chapter One and talk about its work to existing and potential new partners.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• .A commitment to Chapter One’s mission and values. 

• Experience of account management of Corporate Partnerships or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• An ability to create compelling written pitches, ensuring messaging and brand are consistent 

• Outstanding presentation skills, with the ability to excite and inspire an audience 

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels 

• Excellent organisational skills and attention to detail 

• An understanding of CSR/social value and employee engagement 

• An understanding of social media platforms, particularly LinkedIn. 

• Able to take personal accountability for own workload and for delivery of targets 

• A ‘can do’ and flexible approach with an ability adapt to changing priorities 

• Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data 

• Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, PowerPoint and more. 

You’ll be more successful in the role if you have: 

• Experience of using digital marketing platforms 

• Experience of working in the charity/non-profit sector 

How to Apply 

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should: 

1) Detail your relevant experience, including clear examples.

2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed. 

3) Tell us about how our organisational mission is in line with your values. 

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

The Kensington + Chelsea Foundation is an independent local charity which was founded in 2008 to tackle the key inequalities in our community. While our borough is often associated with wealth and affluence, it also has areas of severe deprivation. Nearly one third of children in K+C are eligible for Free School Meals, life expectancy between residents from different wards varies by nearly two decades, and in-work poverty has increased by 46% since 2020.

Our vision is of a borough where all residents have the opportunity to live happy, healthy, fulfilled lives. To achieve this vision, we identify and fund impactful local projects which improve the lives and life chances of our most vulnerable and disadvantaged residents. Alongside this longer-term work, we also play a key role in responding to emergencies in our community, such as the tragedy at Grenfell Tower and the Covid-19 pandemic. The K+C Foundation is now in an exciting phase of growth, and we want to increase our profile, our income and, most importantly, our impact.

The Community Engagement + Grants Officer plays a key role in our grants team which is  responsible for all aspects of our grantmaking, as well as actively building long-lasting relationships with the local voluntary sector and wider community. The grants team members are our experts in local needs and in the effectiveness of our charity partners in responding to them. In recent years, we have adopted a participatory approach for distributing our larger funds, which means decisions around funding are delegated to panels of local residents who have lived experience of the issues we are trying to tackle. 

The Community Engagement + Grants Officer supports the Senior Grant Manager with the delivery of all of our larger grant rounds, as well as managing our small grants programme and donor-led grants. It is a busy and varied role, with opportunities to develop your skills and experience in a small and supportive team. 

About the Role

The primary focus of the Grants Officer is to support schools and youth organisations to operate the Jack Petchey Achievement Award scheme effectively and to promote, grow and deliver this and other Jack Petchey Foundation (JPF) grant programmes across London and Essex. This role will be responsible for Districts across Essex and act as the lead for specific uniform groups who deliver their activities in Essex.

This is a new role created following a recent restructure of the Grants team. It is offered initially as a 12- month contract (0.6 FTE / 22.5 hours per week) to support the growth of our Achievement Award scheme across Essex, with the potential of an extension, following review and subject to available funding. The working days and working pattern will be discussed with the successful candidate, however, it is worth noting the role will require evening and weekend work, so we are seeking someone who can be work flexibly.

The Achievement Award Scheme is the Jack Petchey Foundation’s flagship programme, with more than 2,000 schemes being operated in more than 1,400 schools, colleges and youth organisations across London and Essex. Through the programme, we invest millions of pounds each year to support young people and youth work. This is an amazing chance for you to have a big impact across a large number of organisations.

The Achievement Award Scheme enables schools, colleges and youth organisations to recognise, reward and celebrate young people’s achievements. At the Jack Petchey Foundation, we are passionate about encouraging young people to raise their aspirations, believe in themselves and make a positive contribution to society. Our Achievement Awards are designed to recognise a wide range of achievement, not just those achieving academically but are also aimed at young people who are ‘doing their best’ or demonstrating leadership skills, resilience and determination.

The post holder will manage delivery of the scheme and associated small grants in an assigned area of Essex. They will be responsible for maintaining and developing positive relationships with schools and youth organisations. The role will involve regular travel to visit schools and youth organisations, as well as outreach and community engagement work to identify and support new groups to apply to join our scheme. This work will also require evenings and occasional weekend work, especially to carry out assessment and review visits with youth organisations and to participate in our Achievement Award celebration events.

The successful candidate would therefore be someone who has flexibility to travel, work out-of-office hours, enjoys building relationships and public speaking, as well as navigating a busy grants and assessment caseload (desk-based processing, telephone calls/emails, and daily use of a database). You will need to be happy to travel regularly around Essex and one day per week to our office in Canary Wharf.

The Jack Petchey Foundation is an Equal Opportunities Employer, and we seek to build a team that reflects the diverse communities we serve. We particularly welcome applications from black and minority ethnic candidates as they are currently under-represented in our team.

Key Priorities of the Role:

• To promote and strengthen the Jack Petchey Achievement Award scheme and associated programmes (Leader Award Grants, Educational Visits and Learning Experiences, Environmental Awards and Partnership Programmes) in schools and youth organisations.

• To support schools and youth organisations to administer the Jack Petchey Achievement Award scheme to a high standard and maximise the positive impact it has on young people.

• To ensure that schools and youth organisations make maximum use of the small programmes and partnership programmes associated with the Jack Petchey Achievement Award scheme.

• To ensure that accurate data is recorded on all Jack Petchey Foundation systems. • To support programme growth, impact and reach by building stakeholder relationships in your assigned local area.

• To assess new applications and monitor the impact of the Achievement Award scheme and small grants awarded.

• To work with your colleagues in the Grants Team to deliver excellent grant making, review and improve processes, and strengthen relationships with all Jack Petchey Foundation stakeholders.

About You

This is an exciting time to join us as we grow our work as a charitable Foundation. You will have an opportunity to use and develop a wide range of skills in a friendly, dynamic and supportive team that is committed to growing our positive impact on young people.

The Grants Officer role demands a wide range of skills and a high degree of autonomy, reliability and flexibility. You will need to be an efficient, highly organised team member with excellent communication skills and a passion for our work. You will need to be able to manage your own workload within agreed targets and maintain a programme of planned visits, while creating new development opportunities.

You will possess an eye for detail, good administration skills and the ability to communicate confidently and present a positive external profile for the charity. Evening and weekend work is a requirement to meet the demands of this role. This is a busy and satisfying role, with each Grants Officer leading relationships with between 350-400 organisations. You will have strong planning skills and the ability to deal efficiently with regular grant applications, and with busy grant reporting periods twice a year.

Evening and weekend work is a requirement of this role, which on occasion can require up to two to three out-of-hours events in one week, depending on the event schedule. These are seasonal events, primarily during term-time and time off in lieu will be granted for additional hours worked. This role could offer flexibility around school holidays.

This is a perfect time to join the Foundation to support us to deliver our strategic plan – while we also streamline our processes, improve our support to our grantees, and review our grant-making criteria and guidance. This is your chance to make your mark within a motivated and ambitious team and help us to reach even more young people with our funding.

Main Areas of Responsibility

1 Develop, manage and promote the Jack Petchey Achievement Award Scheme and other JPF opportunities

1.1. Identify schools and youth organisations not currently running the scheme and proactively promote the Achievement Award (AA) scheme to them, following up as required

1.2 Receive, assess and process all grant applications to join the AA scheme, in accordance with Jack Petchey Foundation policies and procedures

1.3 Attend, participate and assist with delivery of Achievement Award celebration events (usually evenings with some weekend events), including making a speech to congratulate the young people

2 Quality Assurance for the Jack Petchey Achievement Award Scheme

2.1 Develop relationships with and support schools, alternative provision, and youth organisations on the Jack Petchey Achievement Award (AA) scheme to operate the scheme to the highest possible standard

2.2 Provide timely support to such organisations to enable them to run the AA scheme effectively

2.3 Implement a strategic approach to conducting face-to-face and digital assessment and monitoring visits to schools and youth organisations in your area on the Jack Petchey Achievement Award scheme, to ensure our funding is well spent and to identify opportunities to improve delivery

3 Administer the Jack Petchey Foundation grant making process

3.1 Ensure accurate records are kept on the Foundation’s database (Salesforce), including up-to-date contact details and records of communication with groups in receipt of or applying for grants

3.2 Approve/authorise payment of AA grants and related programmes in accordance with our policies

3.3 Ensure appropriate grant reporting by schools and youth organisations and negotiate return of funds where a grant has not been used in accordance with conditions

3.4 Proactively manage risk, being alert to potential fraud 3.5 Ensure that clubs and groups receive all necessary materials to operate the Achievement Award scheme effectively

3.6 Assess and approve Leader Awards and Environmental Awards in accordance with our policy

3.7 Assess applications for Leader Award Grants, Educational Visits and Learning Experiences Grants and Environmental Award Grants in accordance with our policy, with recommendations put forward to senior staff

3.8 Provide regular updates on your work and Grants Officer patch during monthly one-to-ones

4 Promote the wider work of the Jack Petchey Foundation to schools and youth groups

4.1 Identify case studies and other stories and material that can be used for our communications, supporting communications team colleagues to raise awareness of our opportunities and impact

4.2 Represent the Foundation at digital and physical events, local networks, funders’ fairs, and community or young people’s forums to help promote our Grant Programmes and other opportunities

4.3 Assist with digital and face-to-face monitoring and reporting in relation to groups that have received a Jack Petchey Foundation Project Grant or other funding Promote the wider work of the Jack Petchey Foundation to schools and youth groups

Other Responsibilities

5.1 Actively contribute to Grants team and Jack Petchey Foundation team meetings

5.2 Take a lead on specific projects and undertake other tasks as agreed with Grants Manager

5.3 Provide telephone/email support and advice about our funding streams to existing grantees or potential applicants

Please note these are the normal duties which the charity requires from the position. However, it is necessary for all staff to be flexible, and all employees will be required from time to time to perform other duties as may be required by JPF.

The postholder will be required to work at all times within the policies, procedures and values of the Jack Petchey Foundation, in particular safeguarding, health and safety, and data protection and consent policies.

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

We’re looking for an ambitious Partnerships Executive to help drive income by supporting and building profitable, long-term partnerships with individuals and organisations. Working within the Philanthropy and Partnerships team, the role of the Partnerships Executive is to deliver excellent relationship management to maximise income revenues.

To thrive in this position, you’ll need to:

• Manage a portfolio of corporate supporters <£10k ensuring they meet their maximum giving and engagement potential.
• Provide excellent relationship management and customer service support across all key audiences in partnership with the account managers.
• Deliver event support for flagship fundraisers such as our annual Dragon Boat Race, Corporate Sports Day, in-hospital volunteering opportunities and innovative Christmas campaign.
• Create fundraising and marketing materials, in partnership with the marketing and communications team, to drive new supporters and support existing partners. Including leading on a regular external Philanthropy and Partnerships newsletter.
• Provide operational support to the philanthropy and partnerships team, including desk based research and database management and reporting.
• Respond to fundraising queries (email and telephone) promptly and efficiently.
• Manage the philanthropy and partnerships teams’ presence on social media, including creating content which helps to promote impact, the charity and supporters.
• Support the team to deliver remarkable stewardship of all donors, including the management of our banking and thanking process and helping to create bespoke impact reports and materials.
• Ensure accurate and up-to-date records of activities and communications are captured on our CRM database (Salesforce) along with regular reporting.
• Provide general administrative support to the philanthropy and partnerships team as and when required.
• Build and maintain records of recognition milestones for supporters providing monthly reports to wider team for stewardship activity.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

We will be interviewing for this role on Thursday 16th April at our Charity Office based in Birmingham City Centre.

The Trusts and Foundations (T&F) Officer is an integral part of the Philanthropy team, managing relationships with high value supporters. They are responsible for a portfolio of approximately 40-50 Trusts and Foundations donors, primarily giving between £25k-£100k, but also with the potential to include those giving below and above that level, to support with team capacity and best stewardship. The Trusts and Foundations (T&F) Officer will build strong and strategic relationships with donors, ensuring continued support of MSF.

They are also responsible for seeking and securing new funding from prospective trusts and foundations at the £25k-£100k level. Their overall focus is on delivering stable, new and increased income for MSF's work, and feeding into the  Philanthropy team strategy around the retention and acquisition of new trust donors.