Crm business analyst project manager jobs
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: London based, with hybrid working in line with Crisis’ Hybrid Working Policy
About the role
The Data Governance & Operations Manager at Crisis is a pivotal role in our transformation journey. You will lead the development of data governance, architecture, and operational processes that ensure our data is trusted, accessible, and used responsibly to drive our mission to end homelessness.
You will oversee data operations including selections, integrations, and data engineering, ensuring that work is efficient, compliant, and aligned with organisational priorities. Working closely with the Head of Technology, the Infrastructure and Business Systems teams, and the Insight function, you will help establish a modern, unified, and well-governed data environment built on Microsoft Dynamics CRM and Microsoft Fabric.
We are bold with a culture of continuous improvement and collaboration. You will lead and support a skilled team, helping colleagues to develop critical skills to make the most out of our evolving technology stack. You will nurture cross-departmental relationships and play a key role in shaping how Crisis connects and uses data across fundraising, volunteering, client services, and finance. Your work will help ensure that data processes are effective today and ready for the future, making a clear and impactful contribution to Crisis’ mission.
About you
- You have strong experience in data governance and operations, ideally within a Microsoft environment, and can turn frameworks and policies into practical, proportionate processes that people can adopt easily
- You understand how data from systems such as Dynamics CRM, Finance, and others can be structured and integrated within modern data platforms such as Microsoft Fabric
- You are a clear, confident communicator who can bring technical and non-technical colleagues together around shared goals, demonstrating a collaborative and inclusive approach
- You have excellent stakeholder engagement skills and can build credibility across diverse teams including fundraising, volunteering, client services, and policy
- You are committed to data quality, stewardship, and responsible use, and you can help embed these values across the organisation in an equitable and accessible way
- You share Crisis’ commitment to being bold, impactful, collaborative, and equitable in everything we do
Please see the full Job Pack linked below for a detailed list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply unless you feel 100% qualified. However, if you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We will lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am to 4pm
- Wellbeing Leave to be used flexibly
- And more (full list of benefits available on our website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves, and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the ‘Apply for Job’ button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity and inclusion. We do not ask for CVs. Instead, please complete the work history section and answer the screening questions so we can assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 26 October 2025 (at 23:59)
Interview process: Competency-based interview
Interview date and location: Week commencing 3 November 2025. Two online interviews
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
Senior Data Analyst
This role is being offered as a permanent part-time Job share (17.5 hours per week).
This role can be based in any of our UK locations; Cardiff, Edinburgh, London, or Warrington.
You will be required to attend the office for a minimum of 1 day per week with the option to work remotely for the remaining 1.5 days.
Salary - £23,333 (pro-rata) per year (plus London allowance if applicable)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love.
About the role
Join Christian Aid and use your passion for data to make a real impact in the world!
We are looking for an experienced data analyst to help us make the best possible use of our supporter data, to continue to grow income and engagement. At its heart, this role is about uncovering the trends, patterns and stories behind the numbers, and providing clear, engaging reports and dashboards: generating real understanding to drive strategic direction. The role is based in our newly formed Insight, Research, Innovation and Supporter Data team, bringing together professionals across these functions to drive impactful strategies and innovation. It is a job-share post, working with another part-time analyst.
About you
As well as being a whiz with numbers, analytical tools and coding (including SQL), you must be a good collaborator who can work well with stakeholders and other analysts across different fields to bring together the ‘big picture’ and add value.
You must have experience working with CRM systems and developing and interrogating PowerBI reports and dashboards for different contexts.
You need to be objective and clear-headed in a complex data environment; you figure out and focus on what really matters, going beyond headline reporting to uncover deeper insights and choosing the most effective methods to report on those insights to a range of audiences.
You are inquisitive and curious, keeping an eye on improvements and innovations, and being proactive in making the right changes happen. You are data and evidence-centric, with an appreciation of how quantitative and qualitative methods work alongside each other. Ideally, you also have experience working in fundraising, supporter engagement, or customer experience.
Sound like you?
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Time to care, time to grow giving!
This is an exciting opportunity for an experienced fundraising professional to lead and develop three vital income streams at St Barnabas Hospice: Individual Giving, Mid-Value Donors, and our Lottery & Raffle programmes. You’ll deliver ambitious strategies to grow regular giving, steward mid-level donors, and oversee our £1m+ lottery programme – all underpinned by data insight, compliance, and innovation.
Why Join St Barnabas?
- Impact at scale – Drive income growth to fund life-changing hospice care.
- Strategic leadership – Manage key fundraising programmes and a Digital Campaigns Officer.
- Professional development – Lead campaigns that shape the future of giving.
- Hybrid and flexible working – With base at Cardinal Close.
- Great benefits – Competitive salary £36,152, Aegon Pension Scheme or NHS pension continuation, and 29 days annual leave plus bank holidays.
- Working Hours: 37.5hrs per week.
Who We’re Looking For:
- Significant fundraising experience, with a track record in Individual Giving and Lottery management.
- Knowledge of mid-value donor engagement and uplift strategies.
- Strong project management, compliance, and data-led insight skills.
- Motivational leadership and the ability to deliver ambitious income targets.
To apply: Visit our website and complete an application.
Closing Date: 15/10/25.We may close applications early if sufficient strong applications are received.
Interview Date: Thursday 23/10/25
At St Barnabas, we believe in dignity, respect, and equality for all. We welcome applicants from every background.
As an organisation we are happy to consider flexible working requests however there are certain core hours / service delivery elements that are required to be covered.
We may extend, withdraw, or close vacancies as needed.
If selected for an interview, please check your email (including spam/junk folders) for further details.
Please note, we only accept completed application forms – no CVs.
The client requests no contact from agencies or media sales.