629 Culture jobs

The Photographers’ Gallery is undergoing a digital transformation. We have secured funding to develop our website and launch a new ticketing platform. Our next priority is replacing our legacy CRM, with a new agile, modern and integrated system.

We’re looking for someone with strong technical expertise, excellent communication skills and proven experience managing CRM and/or data projects. The ideal candidate will be both strategically minded and hands-on, and able to champion data use across the organisation

The CRM & Data Manager to lead and support the implementation, rollout and long-term adoption of the  new CRM. This role will ensure the system is aligned with organisational needs, integrates effectively with other systems, and delivers meaningful data insights for the Gallery’s programming, fundraising, communications, enterprises and operations. The role will support: 

• Website, ticketing and finance integrations

• Improved data capture and audience analysis

• Income generation, membership growth and fundraising efficiency

• Cross-departmental data use and collaboration

• Reduction of manual workflows and data silos

The new CRM will become the cornerstone of our audience development strategy, supporting interactions with donors, members and all visitors and in this role ytou will be the organisation’s project and data champion, working with gallery teams — introducing better processes, improving data quality, and embedding a culture of confident, responsible and strategic use of data with the new CRM.

Please see the job description for a full outline of the role and the skills/experience required

Deadline for applications: Friday 11 September 2026, 11am
Interviews scheduled: w/c 14 September 2026

Please note we cannot accept CV-only applications – you must complete the application pack, including application form and equal opportunities form, to apply for this role.

Are you a dog loving, IT professional who loves providing excellent customer service?
We’re looking for a Senior Service Desk Analyst to help us ensure our colleagues across the charity get fantastic, end-to-end IT support.

What does this role do?

As Senior Service Desk Analyst, you’ll:

• monitor and supervise a team of Service Desk Analysts, triaging and assigning tickets, ensuring consistency and supporting the team to deliver a high-quality service across the charity,
• personally manage your own tickets, including high-priority incidents, providing timely escalation of critical issues or ensuring their escalation to third party providers, often acting as the bridge between first and second line and third line teams,
• take part in regular service review meetings with external partners and internal teams, collaborating to ensure customers are supported effectively,
• support with the delivery of on-site support and maintenance, travelling to our rehoming centres and charity shops to resolve incidents and implement upgrades.

Due to the nature of this role, the post holder will be expected to work one weekend in four.
 

Initial screening calls for this role are provisionally scheduled for Friday 18th September 2026 and will take place on Teams. They will be followed by a panel interview, which are provisionally scheduled for week commencing 21st September 2026, and will be at our London office.

Could this be you?

To be successful in this role, you’ll need some experience of working on an IT service desk, with the ability to effectively resolve a range of issues, from simple fixes to complex tickets. Your depth of experience in this area will give you the knowledge and skills to effectively triage and prioritise tickets too. We’re looking for candidates who have experience of mentoring, supervising and coaching others, who can lead day-to-day operations with enthusiasm. You’ll be proactive, with a can-do attitude, and passionate about providing our colleagues with first-class customer service.

What does this team do?

The IT Infrastructure and support team provide excellent services across all IT systems and equipment to ensure the organisation can be successful in achieving its mission and goals. This will be achieved by reducing complexity and ensuring an effective and secure infrastructure exists to support the development of services and technology.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About Everyone's Invited

Everyone's Invited is a charity dedicated to eradicating rape culture, providing a safe platform for survivors of sexual abuse to tell their stories and delivering specialist education for young people, educators and professionals in workplaces. We are committed to creating safe spaces for survivors to share their experiences and driving meaningful change in communities, schools, and workplaces. We recognise that sexual violence and oppression are shaped by intersecting systems of power, including race, gender identity, sexuality, disability, class and migration status. We are committed to building a workplace and movement that reflects the diversity of the communities we serve and centres those most impacted.

Role Overview

We are looking for a Finance Manager to lead the day-to-day financial management of Everyone's Invited and to strengthen the financial foundations of our work during a period of growth. This role is ideal for someone who is organised, reliable, and comfortable owning the finances of a small charity - from bookkeeping and payroll through to budgeting, reporting and financial controls. Working closely with the leadership team, the Finance Manager will ensure that financial records are accurate, payments are processed efficiently, and key financial processes run smoothly. Beyond core financial management, the role also has an income dimension: helping Everyone's Invited identify and develop new lines of income, including charitable giving from corporate sponsors, and providing the financial expertise that underpins funding applications and partnerships.

This is a hands-on role suited to someone who enjoys working independently, setting up clear financial systems, and supporting a small team to stay on top of financial administration -while also thinking creatively about how a growing charity can diversify and sustain its income.

Key Responsibilities

Financial management and record-keeping

•Reconciling transactions and maintaining accurate financial records using Xero

•Managing incoming and outgoing invoices, including raising invoices and tracking payments

•Logging daily purchases and expenses

•Supporting day-to-day bank management, including monitoring balances and processing payments

•Maintaining organised financial documentation and records

Payroll

•Processing monthly payroll and ensuring all staff and freelancers are paid accurately and on time

Budgeting, forecasting and reporting

• Assisting with forecasting, budgeting and tracking, including budget variance reporting

• Supporting financial reporting for the leadership team and trustees, including monthly summaries and inputs to board and finance subcommittee papers

•Assisting with financial preparation for year-end accounts and liaising with external accountants

Income generation and corporate giving

• Working with the leadership team to identify and develop new lines of income for Everyone's Invited, including charitable giving from corporate sponsors and partners

• Researching prospective corporate supporters whose values align with our mission, and supporting due diligence and ethical screening of potential donors and sponsors

•Developing costed proposals and budgets for corporate partnerships, sponsorships, funding applications and earned income (such as education and training delivery)

• Ensuring full cost recovery in pricing and proposals, so that new income genuinely strengthens the organisation

• Supporting financial reporting to funders and partners, including on restricted funds

Financial controls, policies and compliance

•Helping to develop and maintain financial policies and financial controls

•Ensuring financial processes are efficient and appropriate for a small charity environment

• Identifying and implementing improvements to financial systems and processes

Person Specification

Essential

• Experience managing finances for a small organisation or charity
• A recognised finance or accounting qualification (full or part-qualified), or equivalent
• Comfortable managing day-to-day bookkeeping independently
• Highly organised, reliable, and able to manage their own workload
• Communicates clearly and can work collaboratively with a small team
• Proactive in maintaining clear systems and identifying improvements to financial
• processes
• Comfortable working flexibly within a small, mission-driven organisation
• Experience with Xero or a similar cloud accounting system
• Experience supporting income generation - for example corporate giving, sponsorship,
• grant budgets or earned income - in a charity setting
• Understanding of charity finance, including restricted funds, full cost recovery and Gift Aid

What it’s like to work with us

Working at Everyone's Invited means being part of a small, mission-driven team working to

end rape culture through education, survivor support, research and advocacy. Based at

Somerset House in central London, we're a close-knit organisation where everyone's

contribution is visible and valued - you'll have real ownership of your work from day one. We

won't pretend the work is easy: our work is rooted in survivor testimony, and engaging with

this material day to day can be genuinely challenging. That's exactly why we're committed to

giving you the tools and support to take care of yourself, underpinned by an ongoing

wellbeing programme shaped by our own staff's voices. Ours is a culture of fast-paced

excellence - from national research and school-based education programmes to festival

partnerships and public exhibitions, we set a high bar and move quickly to meet it. If you're

looking for work that matters, with a team that lives its values internally as well as externally,

we'd love to hear from you.

Are you excited by the potential of digital technology and data to make a real difference in people's lives? 

Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.

Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.

Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.

You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector. 

If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you. 

About Community Action Redbridge 

Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.

Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by: 

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive. 

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation. 

• Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge. 

What it’s like to work at Community Action Redbridge 

We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do. 

We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do. 

We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.

How to apply 

Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):

• Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users? 

• Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes? 

• Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them? 

• Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change? 

Please apply directly through the CharityJob website by midnight on Monday 28th September 2026. 

First-stage interviews will take place online on Tuesday 6th October 2026. 

Candidates successfully shortlisted from the first stage will be invited to attend a second-stage interview in person, which is expected to take place on Tuesday 13th October 2026. 

If you would like an informal conversation about the role before applying, please email us directly to arrange a suitable time. 

Job titleChief Executive

ContractPermanent / Full time (35 hours a week)

Location London / hybrid (regular London presence)

Salary£95,000 - £100,000

Benefits Up to 6.5% matched pension, total contributions of 13%.
28 days annual leave per year plus public holidays.
Enhanced sick leave cover of up to 5 years.
Death in service benefit of 2x annual salary.
Employee Assistance scheme.
Working from home allowance.
Annual wellbeing allowance.

Reports to Chair and Board of Trustees

Direct reportsDirector of Finance and Operations
Director of Evidence and Improvement
Policy and Communications Manager
People and Business Partner

Background information

About us:

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of patients, people with Lived Experience, unpaid carers, their families and the voluntary organisations that work for them.

Our mission:

We advocate for a more equitable and person-centred health and care, shaped by the people who use and need it the most.

We do this by:

- Understanding and advocating for what matters to people, especially those living with health conditions and groups who experience inequalities

- Finding common cause across communities and conditions by working with member charities and those they support

- Connecting and convening charities, decisions makers and citizens to work together to change health and care for good.

Our five-year strategy:

In September 2024 we published a new five-year strategy that was co-produced with our staff, our member charities, our Lived Experience Partners and our key stakeholders. This set out three clear goals:

- End unequal access
By addressing the barriers experienced by those facing the worst outcomes, we will find solutions that improve care for all.

- Transfer power to people and communities
As a leader in co-production, we will help communities to work with system leaders at national and neighbourhood level to make big decisions together. This will maximise the skills and capabilities of patients, ensuring care is truly person-centred.

- Shift the measures of success
By campaigning for better patient experience and outcomes metrics, we can ensure that what matters to people becomes the key measure of success for the NHS.

In the first two years of the strategy we have already made big strides. For example, our work encouraging the Government to focus on “getting the basics right” has seen major policy initiatives designed to fix access to primary care and the 8am rush. Similarly, our work on the experience of waiting for elective care has seen the introduction of the first ever set of minimum standards for waiting.

Our work on the 10 Year Plan, and on the Quality Strategy, has also seen both patient experience and outcome measures given much greater prominence in how the NHS judges success and National Voices has now been commissioned by NHS England to help design the future of patient feedback mechanisms.

We have also successfully campaigned for funding formulas to be revised to enable the NHS to directly address the inverse care law and tackle the impact of health inequalities head on.

But there are challenges ahead, not least the role patients and communities play directly in co-producing improvement. With ICBs under huge financial pressures, and so much change in the health and care system, we need to make sure every piece of work we deliver is of the highest quality and adds real value. This is the only way to help others across the sector understand the value that people with Lived Experience offer to problem solving processes and creating better and more inclusive solutions.

PLEASE SEE RECRUITMENT PACK FOR FULL DETAILS AND APPLICATION GUIDANCE

Job Title: 

Salary:   £55,000 to £60,000 per annum

Band:  Senior Leadership Team

Contract length: Permanent - 35 hours per week, full time.  Hybrid working

Location:London-based, primarily Guildhall (EC2V 7HH) and Bow Lock (E3 3JY), with work across Thames21 project locations.                                                       

Responsible to: Chief Executive

Responsible for: Improving Rivers Managers and associated staff.

About Thames21:

Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them.

Diversity at Thames21

Thames21 is committed to building a diverse and inclusive organisation that reflects the communities we serve across London and the Thames Basin. We welcome applications from people of all backgrounds, cultures, and lived experiences.

Purpose of the role

Lead and grow Thames21’s Improving Rivers Team to deliver high-quality river restoration, catchment management and environmental evidence programmes, while contributing to organisational growth and strategic partnerships.

Key relationships

Chief Executive and Senior Management Team, Improving Rivers Managers, Finance, Fundraising/Partnerships, external partners including the Environment Agency, water companies, local authorities, GLA and mayoral bodies, academic partners, environmental NGOs and funders.

Main duties and responsibilities

1) Strategic leadership & portfolio growth

· Lead the strategic development of the Improving Rivers portfolio, setting clear objectives and outcomes aligned to Thames21’s plan (2023–2028).

· As a member of the Senior Management Team, contribute to organisational strategy, financial sustainability, risk management and culture across Thames21.

· Translate strategy into actionable delivery plans with measurable targets and milestones.

· Embed effective monitoring & evaluation across projects and programmes to evidence impact and inform decision‑making.

· Contributing to organisational risk management and business planning.

· Champion innovation and the use of environmental/nature finance mechanisms where appropriate to scale delivery.

2) Programme oversight, quality & compliance

· Direct and support Improving Rivers Managers to deliver a coherent programme of work across river restoration, evidence, and catchment partnerships.

· Enable cross‑team collaboration (with the Engagement & Learning Team and others) to maximise multiple benefits for people and nature.

· Ensure robust project governance, risk management and reporting. Oversee Health & Safety and CDM compliance and safe systems of work.

· Act as one of the Duty Senior Managers in the weekend cover rota

· Establish and maintain portfolio measurement indices and ensure timely data entry into Thames21 platforms.

3) People leadership & culture

· Lead, motivate and develop Improving Rivers Managers; set clear objectives, undertake regular 1:1s, appraisals and PDPs.

· Foster an inclusive, collaborative and high‑performance culture.  Ensure staff wellbeing and professional development.

· Plan and chair IR team and managers’ meetings. Maintain effective internal communications and knowledge‑sharing (e.g., SharePoint).

4) Finance, funding & organisational development

· Hold delegated authority for budget setting and expenditure sign‑off within the portfolio.  Ensure accurate financial planning, management and reporting.

· Support development of high‑quality bids and funding agreements (statutory, partnership and philanthropic), including large strategic bids and environmental market opportunities by providing technical expertise, programme design and partner engagement.

· Work with Finance and Fundraising to strengthen controls, update relevant policies/processes, and ensure audit‑ready documentation.

· Contribute to whole‑organisation systems, policies and processes that support effective delivery and financial resilience.

6) External relations & advocacy

· Represent Thames21 with senior stakeholders (e.g., Environment Agency, water companies, GLA/mayoral teams, local authorities, eNGOs, funders, corporate partners and the Rivers Trust).

· Build and steward strategic partnerships and alliances that enable delivery at scale and unlock new funding and policy influence.

· Act as a confident spokesperson for Thames21 when required.

7) Reporting, governance & data

· Ensure timely and accurate portfolio reporting for SMT and Board, including dashboards/infographics and risk register updates.

· Promote effective use of organisational systems and data within the team to improve efficiency and data quality.

Key performance indicators (portfolio‑level)

· Water quality - monitoring & investigation: improved evidence base and prioritisation of pollution sources for resolution.

· Improving water quality - implementation of evidence‑based actions at catchment scale.

· Flows - natural flood management outcomes and strengthened drought/low‑flow resilience.

· River/wetland enhancement, restoration & connectivity - ecological condition and connectivity improved.

· Catchment‑based approach - strengthened hosting and partnership effectiveness.

Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description. For more information and how to apply 

Additional Information

· The role may require occasional evening and weekend work. Travel across London and the Thames Basin as needed.

· 25 days annual leave (plus public holidays) and office closure between Christmas and New Year; flexitime/TOIL.

· Auto‑enrolment workplace pension with NEST with 8% employer contribution

· Laptop and mobile phone for company use; season‑ticket/bike loan (interest‑free).

· 24/7 access to our employee assistance programme.

Please follow thw application instructions later on in the Charity Job application process 5pm on Friday 2 October 2026. Please mark the reference of your application (HIR0926). 

We appreciate the time you will have taken to apply to this role, and we do appreciate that it is disconcerting when you don’t hear back from a role you have applied for. However, due to the high number of applications we expect to receive,we are unable respond to or give feedback on individual applications, but we do want to be able manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.

We are looking for an experienced and enthusiastic Management Accountant to join our Finance team at Enable!

About Us

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 

Benefits

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, Cycle to Work and Eye Care Vouchers etc)
• A variety of social and wellbeing activities and events each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership

Reports to: Head of Finance

Based: Battersea Park

Salary: £40,000 to £43,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week

Role Overview:

The role will be carried out in the finance department, which is situated within Battersea Park. The role will be reporting to the Head of Finance. Regular duties would initially consist of, but not be limited to, the below. They will be reviewed on a regular basis to ensure they are in line with development needs. 

Central Services ensuresthe company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. 

Main Duties/Responsibilities:

• Lead the monthly, quarterly and annual reporting processes, delivering to the agreed timetable.
• Line manage the Finance Officer, providing guidance, objective setting, appraisal and performance management.
• Prepare and post all month-end journals, including accruals, prepayments and payroll journals.
• Post deferred and accrued income entries in Sage Intacct in line with the organisation’s revenue recognition policy.
• Run monthly depreciation, post fixed asset journals and maintain the fixed asset register.
• Process internal and external recharges.
• Review the bank and credit card reconciliations prepared by the Finance Officer and the debtors control account reconciliation prepared by the Credit Controller.
• Check the trial balance against the management accounts and prepare management accounts narratives and variance commentary for review by the Head of Finance.
• Compile and analyse financial data to create accurate and timely reports for management review.
• Take responsibility for all balance sheet reconciliations other than the debtors control account (prepared by the Credit Controller) and the bank and credit card accounts (prepared by the Finance Officer), ensuring reconciling items are investigated and cleared promptly.
• Review payment runs prepared by the Finance Officer ahead of approval by the Head of Finance, deputising as approver in the Head of Finance’s absence.
• Approve routine accounts receivable credit notes in line with delegated authority; credit notes above the delegated threshold and all write-offs are approved by the Head of Finance.
• Support the Credit Controller with receivables adjustments, write-offs and account queries.
• Apply accounting policies in line with relevant accounting standards and ensure they are followed across the organisation, escalating any issues to the Head of Finance.
• Assist with the preparation of the annual financial statements under the Charities SORP (FRS 102).
• Support the annual audit, preparing working papers and responding to auditor queries.
• Prepare and submit ONS returns.
• Assist with the preparation of budgets, forecasts and cash flow forecasts.
• Business partner with cross-functional teams, providing financial expertise, guidance and training as required.
• Provide recommendations to minimise risk and improve financial performance: identify areas for improvement, propose solutions and implement agreed changes.
• Provide Sage Intacct training and support to non-finance users.
• Act as the first point of contact for junior members of staff with operational and technical queries.

Skills and Experience:

• Qualified Accountant - ACCA/ACA/CIMA.
• Experience operating at Management Accountant level within a charity or not-for-profit environment.
• Knowledge of relevant accounting systems. Strong IT literacy, Microsoft Excel in particular.
• Demonstrable experience of owning a month-end close and full balance sheet reconciliation cycle.
• Strong attention to detail and able to produce work to a high level of accuracy.
• Good problem-solving ability.
• Good written and verbal communication skills, including the ability to explain financial information to non-finance colleagues.
• Ability to prioritise and work independently to deadlines.
• Experience of Sage Intacct.
• Knowledge of the Charities SORP (FRS 102) and fund accounting.
• Experience of delivering system training to non-finance users.
• Experience of ONS or other statutory return submissions.

This is an exciting opportunity to be a part of a company that positively impacts the community around us! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

Enable is strongly committed to creating a diverse and inclusive workplace and we are an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable! 

The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.

 The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.

Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Facilities & Operations Manager

Based: Wandsworth 

Salary: £32,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Office, Rota Based

DBS: Enhanced

Role Overview: 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Customer Experience

• Deliver a consistently high standard of customer service across all customer touchpoints
• Act as a visible and approachable presence for customers, clients and visitors
• Proactively identify opportunities to improve the customer experience
• Respond to customer queries, feedback and complaints in a professional and timely manner
• Resolve issues effectively, escalating matters where appropriate
• Ensure customer feedback is captured and used to support service improvements
• Promote a positive, welcoming and inclusive environment for all customers and visitors

Event and Operational Delivery

• Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
• Ensure all operational areas are prepared and ready for customers and event attendees.
• Monitor customer flow, queues, facilities and overall customer experience
• Respond quickly and effectively to operational issues and unexpected situations
• Ensure agreed event plans, procedures and customer service standards are delivered
• Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
• Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
• Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
• Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up

Team Support

• Lead, motivate and support customer service and front-of-house teams during events and daily operations.
• Provide clear briefings and ensure staff understand their roles and responsibilities
• Monitor team performance and provide coaching and feedback
• Support the induction and training of new team members
• Promote a positive team culture focused on excellent customer service
• Address poor performance or conduct issues in line with company procedures, escalating where necessary.
• Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
• Lead and follow through on receiving customer feedback 
• Support commercial objectives through strong customer engagement and insight
• Lead by example, demonstrating professional and exceptional customer service standards at all times
• Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments

Health, Safety & Compliance

• Ensure the event operates in accordance with relevant health and safety procedures
• Respond appropriately to incidents, emergencies and safeguarding concerns
• Complete and maintain accurate operational and incident records
• Ensure staff follow relevant policies, procedures and risk assessments
• Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
• Report any hazards, incidents or operational concerns to the appropriate manager

Communication and Administration

• Maintain effective communication with colleagues, managers, customers and stakeholders
• Complete shift handovers and operational reports
• Record customer feedback, incidents and service issues accurately
• Support the monitoring of customer service performance and operational standards
• Contribute to team meetings, service reviews and continuous improvement activity

Skills and Experience:  

Essential

• Experience working in a customer-facing operational environment
• Experience delivering a high standard of customer service
• Experience supervising, leading or supporting a team
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Ability to work flexibly, including evenings, weekends and event days
• Good organisational and administrative skills
• Full UK driving License

Desirable

• Experience working in events, hospitality or similar operational environment
• Experience handling customer complaints and challenging situations
• Experience working in a busy venue or high-volume customer environment
• Experience supporting staff training and development
• Experience with customer feedback systems or performance monitoring

Key Competencies

• Customer-focused
• Operationally effective
• A confident communicator
• Calm under pressure
• Solution-focused
• A positive team leader
• Organised and proactive

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

Are you a seasoned fundraiser who has experience of securing six-figure gifts?
We’re looking for a Principal Gifts Manager, who will be responsible for developing and maintaining meaningful relationships with those whose generous contributions make a transformational impact on the work we do.

What does this job do?
As Principal Gift Manager, you will:

• build and manage relationships with ultra-high-net-worth individuals and families to secure six- and seven-figure multi-year gifts,
• develop tailored cultivation, solicitation and stewardship strategies that deliver exceptional donor experiences and long-term engagement,
• identify and progress new principal gift prospects, strengthening the pipeline and contributing to long-term income growth,
• work closely with senior leaders, trustees, and internal teams to maximise high-value fundraising opportunities and develop compelling cases for support.

Interviews for this role are provisionally scheduled for Friday 18th September and Monday 21st September, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need proven experience of securing six- and seven- figure gifts, from cultivation and stewardship through to “making the ask”. You’ll need significant experience managing a diverse portfolio, and the ability to build, influence and maintain relationships with senior stakeholders and donors. You’ll be highly organised, proactive, and collaborative, and thrive while working in a fast paced environment. A passion for the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for an entrepreneurial and collaborative trusts fundraiser to play a leading role in growing the investment that supports NYO’s work with teenagers across the UK. Trusts and foundations contribute more than £600,000 annually, and this new role will help deepen existing partnerships, develop new opportunities and secure significant support for NYO’s future.

As an ambitious and growing organisation, we need to communicate new and evolving programmes with agility, articulating their potential clearly and building the support needed to make them possible. This is an opportunity to build from a position of strength, sustaining successful programmes while securing investment to create opportunities for many more teenagers.

You will manage a substantial portfolio of trust, foundation and statutory funders, leading relationships from cultivation and application through to stewardship, reporting and renewal. You will develop compelling, evidence-led proposals and reports, including significant and strategically important bids, and work closely with colleagues to bring together programme, financial and impact information. 

This is an excellent opportunity for an experienced fundraiser who combines excellent writing and relationship-building skills with strategic judgement and careful delivery. You will take ownership of agreed income targets and play an active part in a collaborative Fundraising & Communications team working across Individual Giving, major donors and Trusts & Foundations to achieve shared goals. 

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: 10am, Monday 21 September 2026

Inclusion and Diversity Manager

House of Lords – Inclusion and Diversity Team, Human Resources

BELONG HERE. TOGETHER, WE MAKE PARLIAMENT HAPPEN.

As an Inclusion and Diversity Manager in the House of Lords, you’ll play an important role in supporting the UK’s parliamentary democracy. Your work will help Members and colleagues carry out their responsibilities effectively — contributing to something bigger than any one role.

You’ll be part of a collaborative community, working alongside colleagues from a wide range of professions. Together, we make Parliament happen.

You’ll be based on the Parliamentary Estate in Westminster — a unique working environment shaped by history and powered by the people who work here today.

What you’ll be doing

In this role, you’ll:

• Contribute to a dynamic, high-performing Inclusion and Diversity team that supports the Administration’s value of inclusivity and executes initiatives that deliver on organisational inclusion priorities.
• Support a range of internal networks and programmes to champion diverse voices in the House of Lords and contribute to a positive workplace culture.
• Advise and guide colleagues to access the support they need to thrive in the workplace.
• Work with other functions in HR to draft guidance and policies that support an inclusive working environment and encourages inclusive leadership.

What we’re looking for

We’re looking for someone who can bring their skills and experience to make a meaningful contribution here.

You’ll have:

1. An interest in the House of Lords – Demonstrable interest in and commitment to the role of the House of Lords in parliamentary democracy.
2. Experience with inclusion and diversity – Specialist knowledge and experience working in an inclusion and diversity function, including experience delivering measurable improvements through inclusion and diversity initiatives.
3. Proficiency in strategic working – Experience contributing to and executing initiatives related to strategic objectives. The ability to assess the effectiveness of initiatives and adapt them to meet strategic aims.
4. Competency in project management – Demonstrable ability to independently manage projects and programmes, including their design, delivery, and review to quality, time and budget, alongside “business as usual” and reactive work.

It would be even better if you have (or are willing to learn) the:

• Stakeholder management skills – Proven ability to build effective working relationships with a wider range of stakeholders, including team members, senior leaders, and colleagues from different backgrounds.
• Ability to problem solve – High level of initiative and adaptability, including the ability to pick up work on short notice, offering resolutions and advice on inclusion and diversity-related issues.
• Ability to act with professionalism, tact and discretion – Demonstrable competence in managing sensitive issues tactfully and in alignment with the House of Lords Impartiality Guidance, representing the team with professionalism.

For full details, please see the job description.

What you’ll get in return 

Working at the House of Lords means joining a community that values your wellbeing, growth and contribution. 

You’ll benefit from: 

• 30 days annual leave (rising to 35 after one year) 

• Generous Civil Service pension scheme 

• A comprehensive Parliamentary health and wellbeing programme 

• Access to a wide range of learning and development opportunities across diverse professions 

• The chance to witness democracy in action and work in a place of historic national significance 

The work we do is vital to the House of Lords — the second chamber of the UK Parliament. It plays a critical role in making laws, scrutinising government, and providing independent expertise on national issues. 

Ready to apply? 

If you’re looking for an employer where you can belong, grow and thrive, we’d love to hear from you. 

Please complete your online application by 23:59 on 8 September 2026. We recommend that your application answers do not exceed 300 words.

Lead a service that changes lives

Do you want your leadership to have a direct and lasting impact on people affected by domestic abuse?

We are looking for an experienced, compassionate and motivated Domestic Abuse Service Manager to lead and develop our specialist services across Leicester, Leicestershire and Rutland.

This is much more than an operational management role. You will lead a committed team delivering support through safe accommodation, community and outreach services, helping ensure adults and children affected by domestic abuse receive safe, high-quality and empowering support when they need it most.

You’ll have the opportunity to shape services, strengthen partnerships and help define what excellent domestic abuse support looks like.

The opportunity

Reporting to the CEO, you will provide confident leadership across our domestic abuse services, managing a diverse team of practitioners, outreach workers, project staff, volunteers and others.

You’ll create a positive culture where staff feel valued, supported and able to deliver their best work, while maintaining high standards of safeguarding, quality and practice.

You’ll build strong relationships with police, housing, health, children’s services, courts, commissioners and voluntary sector partners, ensuring the voice, rights and safety of victim-survivors remain central.

As our Designated Safeguarding Lead, you’ll play a key role in developing a strong safeguarding culture across the organisation, ensuring concerns are managed effectively and learning leads to meaningful improvement.

You’ll also use data, outcomes and feedback to understand what is working, identify emerging needs and drive service development.

You will:

• Lead, support and develop a dedicated domestic abuse team.
• Oversee safe and effective delivery across refuge, community and outreach services.
• Champion trauma-informed, strengths-based and person-centred practice.
• Lead safeguarding for adults and children and contribute to multi-agency processes.
• Develop and deliver training on domestic abuse, safeguarding, risk and trauma-informed practice.
• Build effective relationships with commissioners and partner agencies.
• Monitor performance, analyse data and evidence the impact of our work.
• Contribute to service development, funding applications, tenders, policy and organisational learning.
• Ensure contractual, quality, health and safety and financial requirements are met.
• Promote equality, diversity, inclusion and anti-discriminatory practice.

About you

You’ll have experience of managing people and services, together with a strong understanding of domestic abuse and its impact on adults and children. Experience within domestic abuse, safeguarding, housing, social care, family support or a similar specialist service would be highly relevant.

You’ll combine strong leadership with genuine compassion. You’ll be confident managing risk and complex situations, able to challenge poor practice when necessary, and committed to developing others.

We’re looking for someone who is:

• An inspiring and supportive people manager.
• Experienced in trauma-informed, person-centred

Stella Maris UK is looking for an experienced and confident Senior HR Manager to drive and deliver our people-focused HR strategy that supports employee wellbeing and organisational growth.

About the Role

Reporting to the Director of Resources, this is a senior leadership role with responsibility for promoting the vision, mission and values of the organisation. 

You’ll oversee all aspects of human resources, including recruitment, employee relations, performance management, learning and development, and policy implementation, and will provide leadership and support to the HR team. 

You’ll also work collaboratively across the organisation to foster a positive, inclusive and high-performing workplace culture. 

About You

We’re looking for a confident leader with experience in human resources leadership, employee relations, organisational development, workforce planning, and people management, as well as experience in leading teams and building strong relationships with a wide range of internal and external stakeholders.

You’ll;

• Have CIPD or equivalent professional HR qualification.

• Be educated to degree level or equivalent experience.

• Have experience managing HR functions within a charity, not-for-profit, public sector, or mission-driven organisation.

• Have experience of advising senior leaders on people matters.

• Have strong knowledge of UK employment law and HR best practice.

• Have strategic thinking and organisational development capability.

• Have strong communication, coaching, and influencing abilities

Job title: Services Manager (Maternity Cover)

Salary: £44,558 – £45,895

Hours: Full-time 37.5 hours per week (part time or flexible working options considered)

Location: Home-based ideally Wales or Midlands area, but any location will be considered, with travel around England and Wales

Contract: Fixed term – 9 months from December 2026

Are you an experienced employability service manager who would be able to confidently step into a 9-month maternity cover position and oversee a team of up to eight passionate and person-centred Employment Consultants, helping them deliver personalised, high-quality support to veterans and their families?  You will also have the opportunity to contribute to our services development and continual improvement programme.

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

What we're looking for

• A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer.

• Motivation and commitment: You understand that supporting people facing complex challenges can be demanding, and you're ready to bring the energy, empathy and resilience needed to support your team to succeed.

• Adaptability: You will often need to balance competing priorities or quickly shift focus depending on the needs of the team you will be supporting and the clients they are working with.

• An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

• A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.

• Competitive salary and benefits including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.

• Flexibility and variety: a mix of travelling in your area, home working and to the Poppy Factory in Richmond, London

• Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.

• Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For further information, including the full job description for the role, please refer to the candidate pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder is able to meet these requirements through their own transport arrangements.

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 23 September 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Online interviews will be held on 1 or 2 October 2026, with potential second interviews on 12 October 2026 in person @ The Poppy Factory in Richmond, London.

To arrange an informal conversation about the role, please contact Kirsty Gronow 

No agencies please.

The successful candidates will be subject to an enhanced DBS check.